IBM United States
Software Announcement 202-224
September 24, 2002

IBM WebSphere Voice Server V3.1 Enables Voice Access to e-business Applications and Data

ENUS202-224.PDF (107KB)

At a Glance

WebSphere Voice Server V3.1 includes all the capability of WebSphere Voice Server V2.0, and provides the following new features:

More natural sounding synthesized speech with a new Concatenative Text-To-Speech (TTS) engine
Support for WebSphere Voice Response for AIX, V 3.1
Support for WebSphere Voice Response for Windows, V 3.1
Improved Concatenative TTS and Recognition for all platform current languages (U.S. and U.K. English, French, and German)
Improved Concatenative TTS and Recognition for AIX platform current languages (Italian and Spanish)
Concatenative TTS for WebSphere Voice Response for AIX and WebSphere Voice Response for Windows all languages, with individual packaging
New language support:
- WebSphere Voice Server for use with WebSphere Voice Response for AIX V3.1
  - Brazilian Portuguese
  - Canadian French
  - Japanese (VoiceXML programming environment only)
  - Simplified Chinese (VoiceXML programming environment only)
- WebSphere Voice Server for use with WebSphere Voice Response for Windows V3.1
  - Brazilian Portuguese
  - Canadian French

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

WebSphere^® Voice Server for Windows^® 2000 and AIX^®, V3.1:

Provides speech recognition and speech synthesis, TTS software for developing and deploying applications that can be used over a telephone
Leverages existing telephony and Web infrastructures to enable easy voice access to WebSphere e-business applications

WebSphere Voice Server for Windows 2000 and AIX, V3.1 includes:

Speech recognition software that can listen to words spoken over a telephone, recognize these words, and pass the recognized words as text to an application
TTS software that synthesizes speech from application text for playback over a telephone
Connection to many telephony platforms, including both WebSphere Voice Response for AIX and WebSphere Voice Response for Windows (formerly known as DirectTalk^® for AIX and DirectTalk for Windows), Intel^® Dialogic, and Cisco
Development tools, including support for applications written in VoiceXML, Java™ Beans, or C
Complimentary copies of the following products:
- WebSphere Voice Toolkit, which includes a VoiceXML editor, a grammar editor, and a pronunciation builder, allows application developers to easily add voice technology to middleware applications.
- WebSphere Voice Server SDK, which provides tools for prototyping VoiceXML applications on a PC without a telephony server, provides the necessary speech recognition and TTS engines for testing applications developed with WebSphere Voice Toolkit or Studio.
- WebSphere Application Server, Advanced Developer Edition, V4.0:
  - Can be used for internal evaluation and for the development, demonstration, and testing of applications
  - Provides open standards, the core element in many e-business solution offerings, by offering a rich set of application deployment services and transaction management
  - This edition is limited to a single machine

Passport Advantage part numbers for the WebSphere Voice Server for Multiplatforms are created and maintained by Lotus^® and are available at the following Web site:

http://www.lotus.com/passportadvantage

Key Prerequisites

Must be a Passport Advantage Customer
A Single Byte Character System (SBCS) Operating System

For details, refer to the Hardware Requirements and Software Requirements sections.

Planned Availability Dates

September 27, 2002: Electronic download
October 11, 2002: Media pack

Description

WebSphere Voice Server, V3.1 is a software product which can be integrated with other software and hardware telephony products to speech-enable these products.

A customer using an application developed with WebSphere Voice Server places a telephone call from either a landline or mobile phone.

A telephony server answers this telephone call, which is a PC or UNIX^® server with special telephony hardware that allows it to answer telephone calls.
The telephony server is also running WebSphere Voice Server, which listens to the user speaking and recognizes words.
These recognized words are then passed to the application, running on WebSphere Application Server, which performs the desired transaction and sends the resulting text back to WebSphere Voice Server.
WebSphere Voice Server then uses the text to synthesize speech, which the telephony server routes back to the handset where the caller can hear it.

The WebSphere Voice Server, V3.1 can be used for the following purposes:

Software server application built on open industry standards that enables businesses to voice-enable existing Web applications
This can allow customers access to voice-enabled Web applications by using a telephone.
Voice-enable existing DTMF and pre-recorded audio IVR applications with speech recognition and TTS capabilities

Voice Enabling Web Applications

A combination of products that includes:
- A VoiceXML browser that interprets VoiceXML markup
- IBM speech recognition and TTS engines for accepting voice input and generating synthesized speech output
- WebSphere Voice Server Administrator's Guide
- A Sample VoiceXML application for testing your installation and configuration
- Support for System Management functions, not available on WebSphere Voice Response for AIX
- Shipment with an SDK for application development
Support software for integration with the following telephony platforms:
- WebSphere Voice Response for AIX, V3.1 with PTF U483599 installed (formerly known as IBM DirectTalk for AIX)
- WebSphere Voice Response for Windows V3.1 with CSD IP22517 installed
- Cisco VOIP gateways using H.323 V2 VOIP software
- Intel Dialogic PC with Dialogic T1 telephony adapters

Speech Enabling IVR Applications

A product that includes:
- IBM speech recognition and TTS engines for accepting voice input and generating synthesized speech output
- Appropriate Programming API's to access the speech technologies from the supported platforms
- WebSphere Voice Server Administrator's Guide
- A sample application for testing your installation and configuration in the appropriate programming language
- Support for System Management functions
Support software for integration with the WebSphere Voice Response for AIX (formerly known as DirectTalk for AIX), V3.1 (with PTF U483599 installed) telephony platform
- Provides support for CAS, ISDN, and SS7 signaling connections
Support software for integration with the WebSphere Voice Response for Windows V3.1 (with CSD IP22517 installed)

Language Support

WebSphere Voice Response for AIX telephony platform:
- U.S. and U.K. English
- Brazilian Portuguese
- Canadian French
- French
- German
- Italian
- Spanish
- Japanese
- Simplified Chinese
WebSphere Voice Response for Windows platform:
- U.S. and U.K. English
- Brazilian Portuguese
- Canadian French
- French
- German
WebSphere Voice Server for use with the Intel Dialogic telephony platform:
- U.S. and U.K. English
- French
- German
- Japanese
- Simplified Chinese
WebSphere Voice Server for use with the Cisco telephony platform:
- U.S. and U.K. English
- French
- German
- Japanese
Speech Technology:
- U.S. English
- Japanese
- Traditional Chinese
- Simplified Chinese

Highlighted Features in WebSphere Voice Server V3.1

For use with WebSphere Voice Response for AIX Telephony Platform:

Support for WebSphere Voice Response for AIX V3.1 (with PTF U483599 installed) with CAS, ISDN, and SS7 signaling connections
Generic features for all programming environments (VoiceXML, Java, and State table API's)
- Speech Recognition with:
  - Improved accuracy and reduced CPU requirements
  - Improved speech detection for Barge-in
- Expanded Concatenative TTS support
- System Management — SNMP support
- New languages — Brazilian Portuguese, Canadian French, Simplified Chinese, and Japanese (Simplified Chinese and Japanese only support VoiceXML programming environment)

For use with WebSphere Voice Response for Windows with the following Platform:

Windows 2000
- Intel PC with a supported Dialogic or Aculab telephony adapter
  - Features: Speech recognition and TTS integration with WebSphere Voice Response for Windows V3.1 (with CSD IP22517 installed)
  - Scalability: Supports from 4 to 120 telephony ports per server
  - Programming models: Java, VoiceXML, Native
  - Multiple network connectivity: Analog, T1, E1 and ISDN
  - Expanded Concatenative TTS support

For Cisco Platform:

Continued support for Cisco gateways

For Intel Dialogic Platform:

Continued support for Intel Dialogic telephony platform

Speech Technologies:

Speech Recognition
Enhanced Speech Synthesis

Note: Custom voices and phrase-splice databases can be developed, at additional cost, through IBM Global Services.

WebSphere Voice Server Product Features

VoiceXML Browser that supports a Conversational User Interface

Capability for Voice XML 2.0 grammars
Capability for callers to select from a spoken menu
The VoiceXML browser supports a "Say What You Hear" algorithm for selecting items from a menu.
- The VoiceXML browser speaks the menu choices.
- Users can say the menu items that they already heard and any other menu items that are about to be spoken (a feature for expert users).
Capability for callers to fill in forms and submit data to Web-based applications
Built-in browser commands such as "quiet please," or "repeat that"
Barge-in (allows user to interrupt the dialog and respond to a prompt)
Grammar-based speech recognition, including support for dynamic grammars
Directed dialogue support with form filling
Support for mixed initiative dialogs — ability to include multiple requests in the same utterance

IBM Developed Engines

IBM Speech Recognition engine featuring speaker-independent, telephony voice models
TTS engine to synthesize speech from application text
Concatenative TTS engine that takes digital text and converts it to digital audio by applying human language-specific rules and algorithms

Accessibility by People with Disabilities

For software offerings:

WebSphere Voice Server for Windows 2000 and AIX is a voice application enabler, which services two types of users, system administrators and telephone callers. WebSphere Voice Server V3.1 provides the following accessibility features for each of those user groups:

System Administrators
- Does not interfere with keyboard accessibility features built into the operating system
- Offers text through standard system function calls or through an API, which supports interaction with assistive technology
- Provides documentation in an accessible format
Telephone Callers (End Users)
- Offers the capability of providing people with no or low vision and manual disabilities access to business data and services using telephone user interfaces

Product Positioning

WebSphere Voice Server V3.1 is a speech middleware software product that replaces several products for Speech Enabling Web sites, including WebSphere Voice Server V2.0.

Trademarks

: AIX, WebSphere, and DirectTalk are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
: Intel is a registered trademark of Intel Corporation.
: Windows is a registered trademark of Microsoft Corporation.
: Java is a trademark of Sun Microsystems, Inc.
: UNIX is a registered trademark of the Open Company in the United States and other countries.
: Lotus is a registered trademark of Lotus Development Corporation and/or IBM Corporation.
: Other company, product, and service names may be trademarks or service marks of others.

Education Support

The following presentation, self-study course, and multimedia demonstration are now available:

Course                   Course         Course
Title                    Number         Location
 
How to                   NA             Freelance(R)
Sell an                                 presentation
e-business
Pilot
 
Selling                  NA             EBU Online
voice-enabled
e-business
 
WebSphere(R)             NA             Demonstration
Voice Server
 
VoiceXML                 NA             Web download
Tutorial

Visit the following Web sites for additional information:

http://www.ibm.com/software/voice

http://lt.lahulpe.ibm.com/ebu/

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

http://www.ibm.com/common/ssi

Publications

No hardcopy publications are shipped with this program. All product publications are available in softcopy on the respective CD-ROM. The WebSphere Voice Server V3.1 publications are also available via the IBM e-Publications Web site at:

http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Technical Information

Hardware Requirements

WebSphere Voice Server, Minimum Requirements

When Used with the WebSphere Voice Response for Windows^® V3.1 Telephony Platform

Intel^® Pentium^® 1 GHz processor, or equivalent
- CD-ROM drive
512 MB RAM minimum required
500 MB of disk space minimum required per language install
Local network — 10/100 Mb fast Ethernet

Note: Requires the, separately orderable, WebSphere Voice Response for Windows^®, V3.1 (with CSD IP22517 installed) product. The general WebSphere Voice Response for Windows hardware requirements are identified in the WebSphere Voice Response for Windows: General Information and Planning Guide.

A minimum configuration example is:

Intel Pentium 500 MHz processor, or equivalent
- CD-ROM drive
512 MB RAM minimum required
2 GB of disk space
Telephony adapter — Dialogic D/240PCI-T1
Echo cancellation adapter — Dialogic D/320SC PCI
Local network — 10/100 Mb fast Ethernet

When Used with the WebSphere Voice Response for AIX^® 3.1 Telephony Platform

RS/6000^® or IBM pSeries™ 223 MHz or higher
- CD-ROM drive
512 MB RAM minimum required
500 MB of disk space minimum required per language install
Local network — 10/100 Mb fast Ethernet

Note: Requires the, separately orderable, WebSphere Voice Response for AIX, V3.1 (with PTF U483599 installed) product. The general WebSphere Voice Response for Windows hardware requirements are identified in the WebSphere Voice Response for AIX: General Information and Planning Guide.

A minimum configuration example is:

RS/6000 Systems or pSeries Systems that support the use of the digital trunk adapters (RS/6000 with the IBM ARTIC 960RxD DTXA FC6310 adapter) for connectivity to the telephony networks. Memory and CPU usage are defined in the WebSphere Voice Response publications.
- RS/6000 or pSeries 223 MHz or higher
- 512 MB RAM required, plus 10 MB per Speech Recognition, TTS engine configured and 300 MB for any CTTS option except Chinese CTTS, which requires an additional 600 MB
- 2 GB disk drive, or higher
- LAN adapter — 10/100 Mb fast Ethernet

WebSphere Voice Server SDK V3.1

Minimum Requirements

Intel Pentium 366 MHz processor, or equivalent
CD-ROM drive, if installing the SDK from a CD
128 MB RAM
290 MB disk space (minimum):
- 30 MB for installing the Sun Java™ Runtime Environment (Sun JRE) 1.3.1
- 80 MB in the Windows system directory
- 130 MB in the installation directory for installing each language selected
- 28 MB in the installation destination directory for caching, logging, and tracing
  Note: If you are downloading the SDK from a Web site, the installation packages (nine total) require an additional 58 MB to 171 MB of free space during download, plus 62 MB to 172 MB of free space for extracting the files that are created when executing the download packages. The range varies depending on the language packages downloaded.
  - 50 MB for the main download installation package (required)
  - Approximately 50 MB for each language file
    After you have installed the SDK product, you can remove the download packages and the extracted installation program files. You must download at least one language package along with the main installation package.
- If you plan to install WebSphere Concatenative Text-To-Speech, the following additional resources are required:
  - 150 MB RAM for each CTTS language (excluding Simplified Chinese, which requires an additional 300 MB RAM)
  - 640 MB disk space for each CTTS language (excluding Simplified Chinese, which requires an additional 600 MB of disk space), of which 300 MB are for temporary storage

When used with the Cisco Telephony Platform

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.

When used with the Intel Dialogic Telephony Platform

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.

The WebSphere Voice Server Speech Technologies Minimum Requirements

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.

Software Requirements

WebSphere Voice Server

WebSphere Voice Server When Used with WebSphere Voice Response for Windows 3.1 Telephony Platform

Microsoft™ Windows 2000 Server with Service Pack 2 applied
Adobe Acrobat Reader V4.0.5, or later (included with package)
WebSphere Voice Response for Windows, V3.1 (with CSD IP22517 installed)

WebSphere Voice Server When Used with WebSphere Voice Response for AIX 3.1 Telephony Platform

AIX 4.3.3 Maintenance Level 9 or AIX 5.1
WebSphere Voice Response for AIX, V3.1 (with PTF U483599 installed)

WebSphere Voice Server SDK V3.1

Microsoft Windows 2000 Professional or Server with Service Pack 2 applied
Sun Java 2 Runtime Environment V1.3.1 (included in this package, but must be installed prior to the IBM WebSphere Voice Server SDK software)
Adobe Acrobat Reader V4.0.5, or later (included with package)

Note: If you have an ViaVoice^® desktop product installed on the target system, you must uninstall it before installing this package.

Deployment Environment for WebSphere Voice Response for AIX and Windows

PSTN (T1/E1) or SS7 connection for WebSphere Voice Response for AIX product to switch network.
WebSphere Voice Server Client software installed on the WebSphere Voice Response system
WebSphere Voice Server software and Language software installed on separate pSeries machines for Speech Recognition and TTS capabilities.
Dedicated High speed LAN for Distributed WebSphere Voice Response systems and WebSphere Voice Server systems. 100 Mb Ethernet LAN depending on size of system.
Web application server hosting VoiceXML application is recommended

When used with the Cisco Telephony Platform

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001. for these system requirements.

When used with the Intel Dialogic Telephony Platform

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001. for these system requirements.

WebSphere Voice Server Speech Technologies Minimum Requirements

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 dated October 30, 2001. for these system requirements.

Compatibility

WebSphere Voice Server V3.1 is not compatible with previous versions. Previous versions of WebSphere Voice Server should be uninstalled before installing WebSphere Voice Server V3.1.

Limitations

When Used with Dialogic and Cisco Telephone Environments

If the ViaVoice desktop product is installed on the target system, it must be uninstalled before installing this package.

WebSphere Voice Response for AIX Environment

WebSphere Voice Response uses a VoiceXML browser application packaged with WebSphere Voice Response. VoiceXML uses application stored on a Web server instead of applications stored on DirectTalk^®. Therefore, it does not use DirectTalk SSI environment for managing applications.

WebSphere Voice Server for Voice Response for AIX V3.1 is not compatible with previous versions. Previous versions of WebSphere Voice Server for Voice Response for AIX should be uninstalled prior installing WebSphere Voice Server V3.1.

Customer Responsibilities: It is the customer's responsibility to provide a technician with telephony platform expertise to set up the telephony environment and configure the gateways.

It is strongly recommended that planning and implementation of WebSphere Voice Server be done with an integration agreement with IBM Global Services or other capable service provider. Contact your IBM Voice Systems representative for more information.

Direct Customer Support: Direct customer support is provided as part of the Passport Software Maintenance options that are included in the Passport Advantage Agreement. This service enhances customers' productivity by providing voice and electronic access into the IBM support organization. It provides help with answers to questions pertaining to usage, and suspected software defects for eligible products.

Support information, including the Software Support Guide, can also be accessed at:

http://www.ibm.com/support

Packaging: WebSphere Voice Server V3.1 is shipped in 23 separate Passport Advantage media pack packages of which it is necessary to order a minimum of two:

One containing the base WebSphere Voice Server V3.1 code
A minimum of one language product to provide the desired language support for Speech Recognition and Formant TTS
If Concatenative TTS is desired then the correct language product containing the Concatenative TTS product.

Note: See the Ordering Information section for a list of languages available with specific telephony or operating system platforms.

Security, Auditability, and Control

WebSphere Voice Server V3.1 uses the security and auditability features of the respective operating systems.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

WebSphere Voice Server for Windows 2000 and AIX, V3.1 is a stand-alone product with one charge unit per processor. It is available in units of one. A "One Processor Entitlement" is required for each processor that the product is run on.

WebSphere Voice Server for Windows 2000 and AIX, V3.1, (part number BL00UNA) provides the base function and must be ordered in all instances except when Concatenative Text-To-Speech (TTS) is purchased and used as a standalone product. This base function provides the function for Voice Server used with the WebSphere Voice Response for AIX telephony platform, WebSphere Voice Response for Windows telephony platform, Voice Server when used with the Intel Dialogic telephony platform, Voice Server when used with the Cisco telephony platform, and Voice Server when used with WebSphere Speech Technology platform. These base products require that at a minimum a second product is ordered to provide the appropriate language support for the speech recognition and formant TTS function. In addition, if Concatenative TTS support is desired, then a third product, the appropriate Concatenative TTS language must also be ordered.

Each of the V3.1 Concatenative TTS language products may be run in a stand-alone manner without requiring the WebSphere Voice Server base product.

The table below is provided to help identify the part number for the media package for the correct language and TTS products that work with the available platforms.

WebSphere Voice Server for Windows 2000 and AIX, V3.1 (Base Product) Media Pack — BL00UNA

             Voice                            Voice
             Server          Voice    Voice   Server
             with Voice      Server   Server  with
             Response        with     with    Speech
Language     for AIX/Windows Dialogic Cisco   Technology
U.S. English
* ASR, F-TTS BL00VNA/BL00VNA BL00VNA  BL00VNA BL00VNA
* C-TTS      BL015NA/BL015NA BL015NA  ------- BL015NA
U.K. English
* ASR, F-TTS BL00WNA/BL00WNA BL00WNA  BL00WNA -------
* C-TTS      BL016NA/BL016NA BL016NA  ------- -------
Brazilian
Portuguese
* ASR, F-TTS BL00XNA/BL00XNA -------  ------- -------
* C-TTS      BL017NA/BL017NA -------  ------- -------
Canadian
French
* ASR, F-TTS BL00YNA/BL00YNA -------  ------- -------
* C-TTS      BL018NA/BL018NA -------  ------- -------
French
* ASR, F-TTS BL00ZNA/BL00ZNA BL00ZNA  BL00ZNA -------
* C-TTS      BL019NA/BL019NA -------  ------- -------
German
* ASR, F-TTS BL010NA/BL010NA BL010NA  BL010NA -------
* C-TTS      BL01ANA/BL01ANA -------  ------- -------
Italian
* ASR, F-TTS BL012NA ------- -------  ------- -------
* C-TTS      BL01CNA ------- -------  ------- -------
Spanish
* ASR, F-TTS BL011NA ------- -------  ------- -------
* C-TTS      BL01BNA ------- -------  ------- -------
Japanese
* ASR, F-TTS BL014NA ------- BL014NA  BL014NA BL014NA
* C-TTS      BL01ENA ------- BL01ENA  BL01ENA BL01ENA
Simplified
Chinese
* ASR, F-TTS BL013NA ------- BL013NA  ------- BL013NA
* C-TTS      BL01DNA ------- -------  ------- BL01DNA
Traditional
Chinese
* ASR, F-TTS ------- ------- -------  ------- BL00ETC
* C-TTS      ------- ------- -------  ------- BL00BTC
 
Legend: ASR = Automatic Speech Recognition
        F-TTS = Formant Text-To-Speech
        C-TTS = Concatenative Text-To-Speech

Passport Advantage

Note: These Passport Advantage License numbers are included for convenience only. All of these License part numbers except the language support and Concatenative TTS language support for Brazilian Portuguese and Canadian French were announced with WebSphere Voice Server V2.0 and remain the same. They are published here again for convenience only.

                                             Part
Description                                  Number
 
WebSphere Voice Server V3.1
 Media Package English                       BL00UNA
 Per processor LIC/SW MAINT                  D50V8LL
  1 ANNIV
 Per processor LIC/SW MAINT                  D50V9LL
  2 ANNIV
 Per processor SW MAINT RNWL                 E007FLL
  1 ANNIV
 Per processor SW MAINT AFT LIC              D50VDLL
  1 ANNIV
 
WebSphere Voice Server V3.1
 U.S. English Language Support
  Media Package English                      BL00VNA
  Per Processor LIC/SW MAINT                 D50VELL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50VFLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007GLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50VGLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 U.K. English Language Support
  Media Package English                      BL00WNA
  Per Processor LIC/SW MAINT                 D50U4LL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50U5LL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0071LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50U6LL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Brazilian Portuguese Language Support
  Media Package English                      BL00XNA
  Per Processor LIC/SW MAINT                 D51K2LL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D51K3LL
   2 ANNIV
  Per Processor SW MAINT RNWL                E00HILL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D51K4LL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Canadian French Language Support
  Media Package English                      BL00YNA
  Per Processor LIC/SW MAINT                 D51K5LL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D51K6LL
   2 ANNIV
  Per Processor SW MAINT RNWL                E00HJLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D51K7LL
   1 ANNIV
                                             Part
Description                                  Number
 
WebSphere Voice Server V3.1
 French Language Support
  Media Package English                      BL00ZNA
  Per Processor LIC/SW MAINT                 D50U7LL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50U8LL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0072LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50U9LL
   1 ANNIV
 
WebSphere Voice Server V3.1
 German Language Support
  Media Package English                      BL010NA
  Per Processor LIC/SW MAINT                 D50UALL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50UBLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0073LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50UCLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Italian Language Support
  Media Package English                      BL012NA
  Per Processor LIC/SW MAINT                 D50UJLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50UKLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0076LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50ULLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Spanish Language Support
  Media Package English                      BL011NA
  Per Processor LIC/SW MAINT                 D50UDLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50UELL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0074LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50UFLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Japanese Language Support
  Media Package English                      BL014NA
  Per Processor LIC/SW MAINT                 D50VKLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50VLLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007ILL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50VMLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Simplified Chinese Language Support
  Media Package English                      BL013NA
  Per Processor LIC/SW MAINT                 D50UZLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50V2LL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007BLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50V3LL
   1 ANNIV
                                             Part
Description                                  Number
 
WebSphere Voice Server V2.0
 Traditional Chinese Language Support
  Media Package English                      BL00ETC
  Per Processor LIC/SW MAINT                 D50UPLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50UQLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0078LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50UWLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 US English Concatenative TTS
  Media Package English                      BL015NA
  Per Processor LIC/SW MAINT                 D50VNLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50VPLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007JLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50VQLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 UK English Concatenative TTS
  Media Package English                      BL016NA
  Per Processor LIC/SW MAINT                 D50UGLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50UHLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0075LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50UILL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Brazilian Portuguese Concatenative TTS
  Media Package English                      BL017NA
  Per Processor LIC/SW MAINT                 D51KELL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D51KFLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E00HMLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D51KGLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Canadian French Concatenative TTS
  Media Package English                      BL018NA
  Per Processor LIC/SW MAINT                 D51K8LL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D51K9LL
   2 ANNIV
  Per Processor SW MAINT RNWL                E00HKLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D51KBLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 French Concatenative TTS
  Media Package English                      BL019NA
  Per Processor LIC/SW MAINT                 D50UMLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50UNLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0077LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50USLL
   1 ANNIV
                                             Part
Description                                  Number
 
WebSphere Voice Server V3.1
 German Concatenative TTS
  Media Package English                      BL01ANA
  Per Processor LIC/SW MAINT                 D50URLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50V0LL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007CLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50V6LL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Italian Concatenative TTS
  Media Package English                      BL01CNA
  Per Processor LIC/SW MAINT                 D50UXLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50UYLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007ALL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50V1LL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Spanish Concatenative TTS
  Media Package English                      BL01BNA
  Per Processor LIC/SW MAINT                 D50UTLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50UULL
   2 ANNIV
  Per Processor SW MAINT RNWL                E0079LL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50UVLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Japanese Concatenative TTS
  Media Package English                      BL01ENA
  Per Processor LIC/SW MAINT                 D50VHLL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50VILL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007HLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50VJLL
   1 ANNIV
 
WebSphere Voice Server V3.1
 Simplified Chinese Concatenative TTS
  Media Package English                      BL01DNA
  Per Processor LIC/SW MAINT                 D50VALL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50VBLL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007ELL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50VCLL
   1 ANNIV
                                             Part
Description                                  Number
 
WebSphere Voice Server V2.0
 Traditional Chinese Concatenative TTS
  Media Package English                      BL00BTC
  Per Processor LIC/SW MAINT                 D50V4LL
   1 ANNIV
  Per Processor LIC/SW MAINT                 D50V5LL
   2 ANNIV
  Per Processor SW MAINT RNWL                E007DLL
   1 ANNIV
  Per Processor SW MAINT AFT LIC             D50V7LL
   1 ANNIV

Passport Advantage Customer Media Pack Entitlement Details

Customers with active Maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled Maintenance Offerings Description

WebSphere Voice Server

WebSphere Voice Server U.S. English Language Support
WebSphere Voice Server U.K. English Language Support
WebSphere Voice Server French Language Support
WebSphere Voice Server German Language Support
WebSphere Voice Server Italian Language Support
WebSphere Voice Server Spanish Language Support
WebSphere Voice Server Japanese Language Support
WebSphere Voice Server Simplified Chinese Language Support
WebSphere Voice Svr U.S. English Concatenative TTS
WebSphere Voice Svr U.K. English Concatenative TTS
WebSphere Voice Server French Concatenative TTS
WebSphere Voice Server German Concatenative TTS
WebSphere Voice Server Italian Concatenative TTS
WebSphere Voice Server Spanish Concatenative TTS
WebSphere Voice Server Japanese Concatenative TTS
WebSphere Voice Server Simplified Chinese Concatenative TTS

                                             Part
Description                                  Number
 
WebSphere Voice Server                       BL004NA
 for Windows 2000 and
 AIX V2.0 Media Package English
WebSphere Voice Server                       BL008NA
 U.S. English LangSupport
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                       BL008UK
 U.K. English LangSupport
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                       BL008FR
 French LangSupport
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                       BL008DE
 German LangSupport
 for Windows 2000 and
 AIX V2.0 Media Pack English
                                             Part
Description                                  Number
 
WebSphere Voice Server                       BL008IT
 Italian LangSupport for
 AIX V2.0 Media Pack English
WebSphere Voice Server                       BL008ES
 Spanish LangSupport for
 AIX V2.0 Media Pack English
WebSphere Voice Server                       BL008JA
 Japanese LangSupport for
 Windows 2000 V2.0
 Media Pack English
WebSphere Voice Server                       BL008SC
 S-Chinese LangSupport for
 Windows 2000 V2.0
 Media Pack English
WebSphere Voice Server                       BL00ANA
 US English Concatenative TTS
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                       BL00AUK
 UK English Concatenative TTS
 for AIX V2.0 Media Pack English
WebSphere Voice Server                       BL00AFA
 French Concatenative TTS
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                       BL00ADE
 German Concatenative TTS
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                       BL00AIT
 Italian Concatenative TTS
 for AIX V2.0 Media Pack English
WebSphere Voice Server                       BL00AES
 Spanish Concatenative TTS
 for AIX V2.0 Media Pack English
WebSphere Voice Server                       BL00AJA
 Japanese Concatenative TTS
 for Windows 2000 V2.0
 Media Pack English
WebSphere Voice Server                       BL00ASC
 Simplified Chinese
 Concatenative TTS
 for Windows 2000 V2.0
 Media Pack English

Entitled Maintenance Offerings Description

WebSphere Voice Server

WebSphere Voice Server U.S. English Language Support
WebSphere Voice Server U.K. English Language Support
WebSphere Voice Server French Language Support
WebSphere Voice Server German Language Support
WebSphere Voice Server Italian Language Support
WebSphere Voice Server Spanish Language Support
WebSphere Voice Server Japanese Language Support
WebSphere Voice Server Simplified Chinese Language Support
WebSphere Voice Server U.S. English Concatenative TTS
WebSphere Voice Server U.K. English Concatenative TTS
WebSphere Voice Server French Concatenative TTS
WebSphere Voice Server German Concatenative TTS
WebSphere Voice Server Italian Concatenative TTS
WebSphere Voice Server Spanish Concatenative TTS
WebSphere Voice Server Japanese Concatenative TTS
WebSphere Voice Server Simplified Chinese Concatenative TTS

                                             Part
Description                                  Number
 
WebSphere Voice Server                       BL00UNA
 for Windows 2000 and
 AIX V3.1 Media Package English
WebSphere Voice Server                       BL00VNA
 U.S. English LangSupport
 for Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL00WNA
 U.K. English LangSupport
 for Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL00ZNA
 French LangSupport for
 Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL010NA
 German LangSupport for
 Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL012NA
 Italian LangSupport for
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL011NA
 Spanish LangSupport for
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL014NA
 JapaneseLangSupport for
 Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL013NA
 Simple Chinese LangSupport
 for Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL015NA
 U.S. English Concatenative TTS
 for Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL016NA
 U.K. Eng Concatenative TTS
 for Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL019NA
 French Concatenative TTS
 for Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL01ANA
 German Concatenative TTS
 for Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL01CNA
 Italian Concatenative TTS
 for AIX V3.1 Media Pack English
WebSphere Voice Server                       BL01BNA
 Spanish Concatenative TTS
 for AIX V3.1 Media Pack English
WebSphere Voice Server                       BL01ENA
 Japanese Concatenative TTS
 for Windows 2000 and
 AIX V3.1 Media Pack English
WebSphere Voice Server                       BL01DNA
 Simple Chinese Concatenative TTS
 for Windows 2000 and
 AIX V3.1 Media Pack English

Withdrawal of Previous Passport Advantage Part Numbers: The following Passport Advantage part numbers are being replaced or made obsolete by this announcement. The withdrawal information will be Published on October 8, 2002, to the channel partners via a withdrawal channel announcement letter. The effective withdrawal date is November 8, 2002.

Orders for these part numbers will not be accepted after the withdrawal date, nor will normal marketing activities or educational support be available unless previous agreement exists between the customer and IBM.

                                              Part
Description                                   Number
 
WebSphere Voice Server                        BL008NA
 U.S. English Language Support
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                        BL008UK
 U.K. English Language Support
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                        BL008FR
 French Language Support
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                        BL008DE
 German Language Support
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                        BL008IT
 Italian Language Support
 for AIX V2.0 Media Pack English
WebSphere Voice Server
 Spanish Language Support                     BL008ES
 for AIX V2.0 Media Pack English
WebSphere Voice Server                        BL008JA
 Japanese Language Support
 for AIX V2.0 Media Pack English
WebSphere Voice Server                        BL008SC
 S-Chinese Language Support
 for AIX V2.0 Media Pack English
WebSphere Voice Server                        BL00ANA
 U.S. English Concatenative TTS
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                        BL00AUK
 U.K. English Concatenative TTS
 
 for AIX V2.0 Media Pack English
WebSphere Voice Server                        BL00AFA
 French Concatenative TTS
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                        BL00ADE
 German Concatenative TTS
 for Windows 2000 and
 AIX V2.0 Media Pack English
WebSphere Voice Server                        BL00AIT
 Italian Concatenative TTS
 for AIX V2.0 Media Pack English
WebSphere Voice Server                        BL00AES
 Spanish Concatenative TTS
 for AIX V2.0 Media Pack English
WebSphere Voice Server                        BL00AJA
 Japanese Concatenative TTS
 for AIX V2.0 Media Pack English
WebSphere Voice Server                        BL00ASC
 S-Chinese Concatenative TTS
 for AIX V2.0 Media Pack English

Terms and Conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement. Proofs of Entitlement are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License Information Form Number: License Information will be available electronically on the CD-ROM. Form Number: L-RKLP-5B9D9Z

Limited Warranty Applies: Yes

Program Services: Available until December 31, 2004

Money-Back Guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and Use on Home/Portable Computer: No

Volume Orders (IVO): No

Passport Advantage Applies: Yes and through the Passport Advantage Web site at:

http://www.ibm.com/software/passportadvantage

Software Maintenance Applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes Software Maintenance with each program acquired during the coverage period. The coverage period means the period commencing on the date you acquire the program up to the first or second anniversary date, depending on whether you acquired coverage for one or two anniversaries. The coverage period for Software Maintenance acquired in the two months preceding an anniversary date will be extended to the next applicable anniversary date.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at:

http://techsupport.services.ibm.com/guides/handbook.html

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information, about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:

http://www.ibm.com/software/passportadvantage

Complimentary Products: IBM provides licensed copies of complimentary products in our product boxes. The complimentary products are not upgradeable through the originally ordered product. They are only upgradeable separately as individual products. If a fully licensed product is required, contact IBM or your reseller. In addition, complimentary products do not entitle customers to receive service support.

IBM Operational Support Services — Support Line: No

Other Support: Passport Advantage

AIX/UNIX^® Upgrade Protection Applies: No

Entitled Upgrade for Current AIX/UNIX Upgrade Protection Licensees: No

iSeries™ Software Subscription Applies: No

Variable Charges Apply: No

Prices

Note: WebSphere Voice Server V3.1 is available through IBM Passport Advantage Offering only.

Passport Advantage

For Passport Advantage and charges, contact your authorized Lotus^® Business Partner. Additional information is also available on the Passport Advantage Web site:

http://www.ibm.com/software/passportadvantage

Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:

http://www.ibm.com/financing

Order Now

United States

 Use Priority/Reference Code: YE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You may also contact your local IBM representative. To identify your representative, call 800-IBM-4YOU.

Canada

 Phone:     800-IBM-CALL
 Fax:       1-800-565-6612
 Internet:  www.can.ibm.com/shopibm
 Mail:      IBM
            105 Moatfield North York
            Ontario, Canada M3B 3R1

Trademarks

: IBMLink, the e-business logo, pSeries, and iSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
: WebSphere, AIX, RS/6000, ViaVoice, and DirectTalk are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
: Intel and Pentium are registered trademarks of Intel Corporation.
: Microsoft is a trademark of Microsoft Corporation.
: Windows is a registered trademark of Microsoft Corporation.
: Java is a trademark of Sun Microsystems, Inc.
: UNIX is a registered trademark of the Open Company in the United States and other countries.
: Freelance and Lotus are registered trademarks of Lotus Development Corporation and/or IBM Corporation.
: Other company, product, and service names may be trademarks or service marks of others.

IBM WebSphere Voice Server V3.1 Enables Voice Access to e-business Applications and Data

At a Glance

Overview

Key Prerequisites

Planned Availability Dates

Description

Highlighted Features in WebSphere Voice Server V3.1

WebSphere Voice Server Product Features

Accessibility by People with Disabilities

Product Positioning

Education Support

Offering Information

Publications

Technical Information

Security, Auditability, and Control

Ordering Information

Terms and Conditions

Prices

Global Financing

Order Now

United States

Canada

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