IBM United States
Software Announcement 202-154
June 25, 2002
IBM WebSphere Voice Response for AIX, V3.1 Offers Voice Response Technology for Large Volume Call Applications
At a Glance
WebSphere Voice Response for AIX, V3.1 provides:
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).
WebSphere® Voice Response for AIX®, V3.1 with DirectTalk® Technology is an Interactive Voice Response (IVR) system for medium and large enterprises. WebSphere Voice Response for AIX, V3.1 together with WebSphere Voice Response for Windows NT® and Windows® 2000, V3.1, provide scalable IVRs supporting up to thousands of IVR channels.
You must have the following skills and prerequisites to install, configure, and commission this product, or should obtain them from an IBM Certified Voice Systems Business Partner. For a current list of Solution Providers, refer to:
The WebSphere Voice Response products enable you to access any electronic data held by a business enterprise via the telephone. WebSphere Voice Response for AIX, V3.1 is a high-performance, voice processing system capable of providing voice response for medium and large volume call applications. When used with the IBM Message Center software, you obtain a fully scalable, unified messaging system.
IBM provides Java and VoiceXML service creation environments as a standard deliverable, and through the WebSphere Voice Server offers its own speech recognition and text-to-speech technology.
WebSphere Voice Response for AIX, V3.1 is marketed under IBM Passport Advantage and replaces WebSphere Voice Response for AIX, V2.3 base and selected features. Remaining selected features of WebSphere Voice Response for AIX, V2.3 will be withdrawn from marketing effective October 31, 2002. Service support for V2.3 will continue until December 31, 2003.
You must be a Passport Advantage customer.
The following features of WebSphere Voice Response for AIX, V2.3, previously available as separately orderable features, are now integrated with, and sold with, the WebSphere Voice Response for AIX, V3.1 base product:
WebSphere Voice Response for AIX, V3.1 is ordered with a single Passport Advantage part number.
For more information refer to Software Announcement
, dated October 30, 2001.
Accessibility by People with Disabilities
WebSphere Voice Response for AIX has three types of users:
Telephone Callers: These are the end users of applications which our customers create to run on WebSphere Voice Response. They make up the vast majority of the WebSphere Voice Response user population. They do not interact with any graphical user interfaces, only with the telephone user interfaces provided by the applications. These telephone user interfaces are fully accessible to people with no or low vision and, if speech recognition is implemented, to people with manual disabilities. Telephony devices for the deaf are supported in addition to ordinary phones. For any caller that can use a telephone, WebSphere Voice Response provides full accessibility to the customer's data.
Application Developers: The telephone user interfaces (or "voice applications") are created by application developers, who use standard application development tools to access the Java and VoiceXML application programming interfaces that WebSphere Voice Response supports. We are working with the suppliers of these application development tools to support the accessibility features as they become available.
System Administrators: WebSphere Voice Response systems and applications are managed and monitored by systems administrators, who use a variety of user interfaces to perform their tasks. Some tasks can be performed using either a GUI or the command line, while others can only be performed using the GUI.
WebSphere Voice Response for AIX, V3.1, WebSphere Voice Response for Windows, and WebSphere Voice Server are part of the IBM WebSphere Voice family portfolio of voice and call processing products, which enable business enterprises and service providers to give caller access to their business applications and data, anytime, anyplace, from any telephone.
WebSphere Voice Response for AIX enables the development and operation of automated customer service solutions for medium and large enterprises, Telcos, and service providers. Small to medium business enterprises can obtain the same benefits with WebSphere Voice Response for Windows. Clients, customers, employees, and other users can interact directly with business applications using telephones connected via public or private networks.
WebSphere Voice Response-based solutions can reduce operating costs and improve productivity, with powerful, scalable solutions from 12 to thousands of voice communication ports operating in customer premises or within telecommunication networks.
Statement of Direction
IBM intends to provide WebSphere Voice Response for AIX, V3.1 with support for AIX, V5.1. For further information contact your IBM representative.
IBM reserves the right to change its plans without prior notice based on business judgement.
All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.
Refer to Software Announcement 201-311 , dated October 30, 2001.
Visit the following Web site for information on schedules, course locations and enrollment in the United States and Europe:
Call IBM Education and Training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
Product information is available through Offering Information (OITOOL) at:
No hardcopy publications are shipped with this program, but the following will be available in Portable Document Format (PDF) on the Voice Systems Web site at:
To enquire when hardcopy publications are available, and, to order, contact your IBM representative.
WebSphere® Voice Response for AIX®, V3.1 with DirectTalk® Technology
Order Title Number Application Development using GC34-6049 Java(TM) and VoiceXML
WebSphere Voice Response for AIX, V3.1 with DirectTalk Technology
Order Title Number General Information and Planning GC33-1840 Installation GC33-1842 Configuring the System SC33-1843 User Interface Guide SC33-1841 Managing and Monitoring the System SC33-1844 Application Development using SC33-1846 State Tables Designing and Managing State SC33-1845 Table Applications Custom Servers SC33-1847 Problem Determination GC33-1849 3270 Servers SC33-1848 Fax using Brooktrout GC34-5982 GeoTel Custom Server SC34-5317 User's Guide Programming for the SC33-1851 Signaling Interface Programming for the ADSI feature SC34-5380
The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who wish to subscribe, can visit the PNS Web site location at:
The IBM Publications Center Portal:
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.
Note: PNS subscribers most often order their publications via the Publications Center.
Select the product and follow links to "Literature."
The IBM WebSphere Voice Response for AIX library is available on the publications CD-ROM (CY1HNIE), in PDF and HTML.
WebSphere Voice Response with DirectTalk Technology, V3.1
Order Title Number Application Development using GC34-6049 Java and VoiceXML
WebSphere Voice Response with DirectTalk Technology for AIX, V3.1
Order Title Number General Information and Planning GC33-1840 Installation GC33-1842 Configuring the System SC33-1843 User Interface Guide SC33-1841 Managing and Monitoring SC33-1844 the System Application Development using SC33-1846 State Tables Designing and Managing State SC33-1845 Table Applications Custom Servers SC33-1847 Problem Determination GC33-1849 3270 Servers SC33-1848 Fax using Brooktrout GC34-5982 GeoTel Custom Server User's Guide SC34-5317 Programming for the Signaling SC33-1851 Interface Programming for the ADSI feature SC34-5380
Prerequisite System Hardware: The WebSphere Voice Response for AIX licensed program runs on selected models of the RS/6000 and pSeries systems. These may be large server systems, rack-mounted telephony servers, or workstation entry servers, depending on the performance and channel requirements. Smaller RS/6000 and pSeries client systems can be used for Voice Application development or for the recording of high-quality voice segments (using DAT or high-quality microphone).
Connectivity to the Telephone Network: Connectivity with the telephone network is provided directly from selected pSeries or RS/6000 systems with PCI bus, if the IBM ARTIC960RxD Quad Digital Trunk PCI Adapter, feature number 6310, (DTXA) is installed. No external IBM 9295/9291 hardware is required.
For existing installations, connectivity with the telephone network will still be provided by the IBM 9291 Digital Trunk Processor or the 9295 Multiple Digital Trunk Processor if Digital Trunk Adapters, feature number 6309, (DTQA) are used in the RS/6000 system.
Support for New pSeries Systems
WebSphere Voice Response for AIX now supports the following pSeries models, with the ARTIC960RxD Digital Trunk Adapter (DTXA, feature number 6310):
The following are currently supported systems:
Multiple DTXA trunk cards, feature number 6310, may be connected together using top card interconnector cables:
Support of the Brooktrout Fax Card
The Brooktrout TR114-P16S card must be attached to a DTXA trunk adapter via an SCbus to H.100 converter cable. For further information contact your IBM Sales Representative or Certified Business Partner.
These cables are referenced in the General Information and Planning (GC33-1840), Chapter 7 (SCbus and H.100 connections), and apply to any SCbus or H.100 adapters that are connected to a DTXA card. Therefore, they are not specific to the Brooktrout adapter.
Up to three fax cards are supported, in conjunction with a restricted number of DTXAs feature number 6310, in selected systems consult your IBM representative for further information.
For these systems, the following options exist for the recording of voice segments:
Key Corequisites and Prerequisites
Program Program Name Number AIX 18.104.22.168 (SPO 5692-AIX) 5765-C34
When operating a full Voice solution with WebSphere Voice Server, additional software may be required.
Program Description Number Required For IBM C for AIX, 5765-E32 Developing custom V5.0.2 (compiler) servers using the C language. VisualAge(R) 5765-E26 Developing custom C++ Professional servers using for AIX, V5.0.2 the C++ language. (compiler) IBM Communications 5765-E51 Access to remote Server for information/remote AIX, V6.0.1 administration or development/ NetView(R) operation. IBM License Use 5697-266 All. Used for Runtime for license management. AIX, V4.6.2 IBM Ultimedia High-quality Services for audio recording. AIX, V2.2.1
Note: Channels and ports are synonymous.
The ARTIC 960 RxF Resource Adapter, (Feature number 6311), (DTRA) is not supported with WebSphere Voice Response for AIX V3.1.
RS/6000 systems with MCA Bus are not supported with WebSphere Voice Response for AIX, V3.1.
WebSphere Voice Response for AIX is not compatible with Tivoli® TACF or PDOS.
Performance of the WebSphere Voice Response system, with multiple
trunks attached to a single system, is dependent on the WebSphere Voice
Response application and the performance capabilities of the RS/6000 or
Homologation/Telecommunications Approvals: Operation of equipment connected to telephony networks requires certification (homologation) approvals in some countries of the world. Contact your IBM representative for further information.
Thermal Considerations (Large Line Size Installations): With large line size installations involving multiple RS/6000 systems and 9295 Multiple Digital Trunk Processors, adequate provision for humidity/temperature control of the room must be maintained so that both the RS/6000 and the 9295 remain within their individual operating environment specifications.
Customer Responsibilities: You are responsible for ensuring all the prerequisite hardware, trunk adapter cards, cables, and software are obtained prior to installation of WebSphere Voice Response for AIX, V3.1.
You must provide a technician with telephony platform expertise to set up the telephony environment, and the system application environment. You can also request these services through the local IBM office, IBM Voice Systems Solutions Marketing, through one of the IBM Business Partners trained in voice application solutions, or with an integration agreement with IBM Global Services or other capable service provider. Contact your IBM Voice Systems representative for more information.
You are responsible for installing telephone trunks (T1 or E1 CEPT), developing the appropriate voice application, and recording application specific voice prompts.
National Language Support: WebSphere Voice Response is partially enabled for subset left-to-right languages using single-byte code pages. Additional national language functions or tools have not been added to support the programming of user-developed interfaces and servers other than those provided by AIX V 4.3. and AIX associated licensed products. Textual description of all recorded voice segments and messages is in the left-to-right single-byte code pages only. When WebSphere Voice Response for AIX is used with IBM Message Center software, a fully scalable, unified messaging system can be created but the state table operation will be for SBCS only.
WebSphere Voice Response supports end-user applications which are national language enabled. For example, for State Table applications the system administrator and, or, application developer may define individual system macros (how date, time, numbers, monetary values, and telephone numbers are played) for additional languages.
Security, Auditability, and Control
The announced program uses the security and auditability features of the pSeries system and the AIX V4 operating system.
The security and auditability features include:
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Part Description Number WebSphere Voice Response for BL00TNA AIX, V3.1 Media Package, English WebSphere Voice Response for D5146LL AIX, V3.1 License & SW Maintenance 1 Anniv. Date WebSphere Voice Response for D5147LL AIX, V3.1 License & SW Maintenance 2 Anniv. Date WebSphere Voice Response for E00A7LL AIX, V3.1 SW Maintenance Renewal to 1 Anniv. Date WebSphere Voice Response for D5148LL AIX, V3.1 SW Maintenance after Licence to 1 Anniv. Date
WebSphere Voice Response for AIX, V3.1 Media Package, Part Number BL00TNA and also select from the following table the relevant Passport Advantage Maintenance package:
Description Part Number WebSphere Voice Response D5146LL x Quantity 240 for AIX, V3.1 License & SW Maintenance 1 Anniv. Date WebSphere Voice Response D5147LL for AIX, V3.1 License & SW Maintenance 2 Anniv. Date WebSphere Voice Response E00A7LL for AIX, V3.1 SW Maintenance Renewal to 1 Anniv. Date WebSphere Voice Response D5148LL for AIX, V3.1 SW Maintenance after Licence to 1 Anniv. Date
WebSphere Voice Response for AIX, V3.1 Media Package, Part Number BL00TNA and also select from the following table the relevant Passport Advantage Maintenance package:
Description Part Number WebSphere Voice Response D5146LL for AIX, V3.1 License & SW Maintenance 1 Anniv. Date WebSphere Voice Response D5147LL x Quantity 480 for AIX, V3.1 License & SW Maintenance 2 Anniv. Date WebSphere Voice Response E00A7LL for AIX, V3.1 SW Maintenance Renewal to 1 Anniv. Date WebSphere Voice Response D5148LL for AIX, V3.1 SW Maintenance after Licence to 1 Anniv. Date
Media Packs Part Description Number WebSphere Voice Response for BL00TNA AIX, V3.1 Media Package, English
Terms and Conditions
Licensing: IBM International Program License Agreement. Proofs of Entitlement are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
The following Voice Systems products' end of service dates are extended:
Program End of Service Description Number Date IBM WebSphere Voice 5765-B81 December 31, 2003 Voice Response for AIX V2.3 IBM DirectTalk for 5639-F59 November 30, 2003 Windows(R) V3.0 IBM DirectTalk 5639-L85 November 30, 2003 Speech Recognition for Windows V1.2 IBM DirectTalk 5639-M70 November 30, 2003 Text-to-Speech for Windows IBM DirectTalk 5697-G13 August 31, 2003 Digit Speech Recognition for AIX V1.1
End of Service Dates for Other Voice Systems Products:
Program End of Service Description Number Date IBM DirectTalk 5765-B81 January 31, 2003 for AIX V2.2 IBM DirectTalk 5765-E46 January 31, 2003 Speech Recognition for AIX V1.2 IBM DirectTalk Text 5765-E53 January 31, 2003 Text to Speech for AIX V1.2 IBM Message 5697-F64 January 31, 2003 Center V6.4
Money-Back Guarantee: If for any reason you are dissatisfied with the Program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the Program.
Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
IBM includes Software Maintenance with each Program acquired during the Coverage Period. Coverage Period. means the period commencing on the date you acquire the Program up to the first or second Anniversary Date, depending on whether you acquired coverage for one or two anniversaries. The Coverage Period for Software Maintenance acquired in the two months preceding an Anniversary Date will be extended to the next applicable Anniversary Date.
While your Software Maintenance is in effect: IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For further details consult your IBM Software Support Guide at:
Software Maintenance does not include assistance for the design and development of applications, your use of Programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this Agreement.
For more information, about the Passport Advantage Agreement refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:
The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
WebSphere Voice Response for AIX, V3.1 is offered through Passport Advantage only and does not provide for any shrink-wrap packages.
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners to assist them in acquiring IT solutions. Offerings, rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:
Use the Select a Country menu to find a contact in your location.