IBM United States
Software Announcement 202-154
June 25, 2002

IBM WebSphere Voice Response for AIX, V3.1 Offers Voice Response Technology for Large Volume Call Applications

 ENUS202-154.PDF (46KB)


At a Glance

WebSphere Voice Response for AIX, V3.1 provides:

  • Passport Advantage terms and conditions
  • Rebranded product code and publications, from DirectTalk to WebSphere Voice Response
  • Support for IBM eServer pSeries 610 Models, 7028-6C1 and 7028-6E1
  • Voice Systems Business Partner assistance (highly recommended)

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).

Overview

WebSphere® Voice Response for AIX®, V3.1 with DirectTalk® Technology is an Interactive Voice Response (IVR) system for medium and large enterprises. WebSphere Voice Response for AIX, V3.1 together with WebSphere Voice Response for Windows NT® and Windows® 2000, V3.1, provide scalable IVRs supporting up to thousands of IVR channels.

You must have the following skills and prerequisites to install, configure, and commission this product, or should obtain them from an IBM Certified Voice Systems Business Partner. For a current list of Solution Providers, refer to:

  • Telephony skills to connect the product to a switch or network
  • Application development skills in, for example, VoiceXML or Java™
  • Purchased and installed the appropriate, prerequisite DTXA telephony adapters

The WebSphere Voice Response products enable you to access any electronic data held by a business enterprise via the telephone. WebSphere Voice Response for AIX, V3.1 is a high-performance, voice processing system capable of providing voice response for medium and large volume call applications. When used with the IBM Message Center software, you obtain a fully scalable, unified messaging system.

IBM provides Java and VoiceXML service creation environments as a standard deliverable, and through the WebSphere Voice Server offers its own speech recognition and text-to-speech technology.

WebSphere Voice Response for AIX, V3.1 is marketed under IBM Passport Advantage and replaces WebSphere Voice Response for AIX, V2.3 base and selected features. Remaining selected features of WebSphere Voice Response for AIX, V2.3 will be withdrawn from marketing effective October 31, 2002. Service support for V2.3 will continue until December 31, 2003.

Key Prerequisites

You must be a Passport Advantage customer.

Refer to the Hardware Requirements and Software Requirements sections for a detailed description of prerequisites.

Planned Availability Dates

  • June 28, 2002, — Electronic Delivery
  • July 19, 2002, — CD-ROM Delivery

Description

The following features of WebSphere Voice Response for AIX, V2.3, previously available as separately orderable features, are now integrated with, and sold with, the WebSphere Voice Response for AIX, V3.1 base product:

  • Telephony for the Deaf
  • ISDN DMS-100
  • ISDN AT&T 5ESS/G3i
  • ISDN INS1500 (Japan)
  • Euro ISDN
  • Support for CISCO ICM/Geotel
  • ADSI support

WebSphere Voice Response for AIX, V3.1 is ordered with a single Passport Advantage part number.

For more information refer to Software Announcement 201-311 , dated October 30, 2001.

Accessibility by People with Disabilities

WebSphere Voice Response for AIX has three types of users:

  • Telephone callers
  • Application programmers
  • System administrators

Telephone Callers: These are the end users of applications which our customers create to run on WebSphere Voice Response. They make up the vast majority of the WebSphere Voice Response user population. They do not interact with any graphical user interfaces, only with the telephone user interfaces provided by the applications. These telephone user interfaces are fully accessible to people with no or low vision and, if speech recognition is implemented, to people with manual disabilities. Telephony devices for the deaf are supported in addition to ordinary phones. For any caller that can use a telephone, WebSphere Voice Response provides full accessibility to the customer's data.

Application Developers: The telephone user interfaces (or "voice applications") are created by application developers, who use standard application development tools to access the Java and VoiceXML application programming interfaces that WebSphere Voice Response supports. We are working with the suppliers of these application development tools to support the accessibility features as they become available.

System Administrators: WebSphere Voice Response systems and applications are managed and monitored by systems administrators, who use a variety of user interfaces to perform their tasks. Some tasks can be performed using either a GUI or the command line, while others can only be performed using the GUI.

Product Positioning

WebSphere Voice Response for AIX, V3.1, WebSphere Voice Response for Windows, and WebSphere Voice Server are part of the IBM WebSphere Voice family portfolio of voice and call processing products, which enable business enterprises and service providers to give caller access to their business applications and data, anytime, anyplace, from any telephone.

WebSphere Voice Response for AIX enables the development and operation of automated customer service solutions for medium and large enterprises, Telcos, and service providers. Small to medium business enterprises can obtain the same benefits with WebSphere Voice Response for Windows. Clients, customers, employees, and other users can interact directly with business applications using telephones connected via public or private networks.

WebSphere Voice Response-based solutions can reduce operating costs and improve productivity, with powerful, scalable solutions from 12 to thousands of voice communication ports operating in customer premises or within telecommunication networks.

Statement of Direction

IBM intends to provide WebSphere Voice Response for AIX, V3.1 with support for AIX, V5.1. For further information contact your IBM representative.

IBM reserves the right to change its plans without prior notice based on business judgement.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.

Reference Information

Refer to Software Announcement 201-311 , dated October 30, 2001.

Trademarks

 
pSeries and the e-business logo are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
AIX, WebSphere, and DirectTalk are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Visit the following Web site for information on schedules, course locations and enrollment in the United States and Europe:

Call IBM Education and Training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

Offering Information

Product information is available through Offering Information (OITOOL) at:

Publications

No hardcopy publications are shipped with this program, but the following will be available in Portable Document Format (PDF) on the Voice Systems Web site at:

To enquire when hardcopy publications are available, and, to order, contact your IBM representative.

WebSphere® Voice Response for AIX®, V3.1 with DirectTalk® Technology

                                        Order
Title                                   Number
 
Application Development using           GC34-6049
 Java(TM) and VoiceXML

WebSphere Voice Response for AIX, V3.1 with DirectTalk Technology

                                        Order
Title                                   Number
 
General Information and Planning        GC33-1840
Installation                            GC33-1842
Configuring the System                  SC33-1843
User Interface Guide                    SC33-1841
Managing and Monitoring the System      SC33-1844
Application Development using           SC33-1846
 State Tables
Designing and Managing State            SC33-1845
 Table Applications
Custom Servers                          SC33-1847
Problem Determination                   GC33-1849
3270 Servers                            SC33-1848
Fax using Brooktrout                    GC34-5982
GeoTel Custom Server                    SC34-5317
 User's Guide
Programming for the                     SC33-1851
 Signaling Interface
Programming for the ADSI feature        SC34-5380

The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who wish to subscribe, can visit the PNS Web site location at:

The IBM Publications Center Portal:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Note: PNS subscribers most often order their publications via the Publications Center.

Displayable Softcopy Publications: An online version of the IBM WebSphere Voice Response for AIX library is available in PDF. Visit the following Web site:

Select the product and follow links to "Literature."

The IBM WebSphere Voice Response for AIX library is available on the publications CD-ROM (CY1HNIE), in PDF and HTML.

WebSphere Voice Response with DirectTalk Technology, V3.1

                                        Order
Title                                   Number
 
Application Development using           GC34-6049
 Java and VoiceXML

WebSphere Voice Response with DirectTalk Technology for AIX, V3.1

                                        Order
Title                                   Number
 
General Information and Planning        GC33-1840
Installation                            GC33-1842
Configuring the System                  SC33-1843
User Interface Guide                    SC33-1841
Managing and Monitoring                 SC33-1844
 the System
Application Development using           SC33-1846
 State Tables
Designing and Managing State            SC33-1845
 Table Applications
Custom Servers                          SC33-1847
Problem Determination                   GC33-1849
3270 Servers                            SC33-1848
Fax using Brooktrout                    GC34-5982
GeoTel Custom Server User's Guide       SC34-5317
Programming for the Signaling           SC33-1851
 Interface
Programming for the ADSI feature        SC34-5380

These displayable manuals can be used with Adobe Acrobat Reader. Terms and conditions for use of the machine-readable files are shipped with the files.

Technical Information

Hardware Requirements

  • RS/6000® or pSeries system
  • ARTIC960 RxD PCI Trunk adapter (feature number 6310)

Prerequisite System Hardware: The WebSphere Voice Response for AIX licensed program runs on selected models of the RS/6000 and pSeries systems. These may be large server systems, rack-mounted telephony servers, or workstation entry servers, depending on the performance and channel requirements. Smaller RS/6000 and pSeries client systems can be used for Voice Application development or for the recording of high-quality voice segments (using DAT or high-quality microphone).

Connectivity to the Telephone Network: Connectivity with the telephone network is provided directly from selected pSeries or RS/6000 systems with PCI bus, if the IBM ARTIC960RxD Quad Digital Trunk PCI Adapter, feature number 6310, (DTXA) is installed. No external IBM 9295/9291 hardware is required.

For existing installations, connectivity with the telephone network will still be provided by the IBM 9291 Digital Trunk Processor or the 9295 Multiple Digital Trunk Processor if Digital Trunk Adapters, feature number 6309, (DTQA) are used in the RS/6000 system.

Note: These products are no longer available from IBM.

Support for New pSeries Systems

WebSphere Voice Response for AIX now supports the following pSeries models, with the ARTIC960RxD Digital Trunk Adapter (DTXA, feature number 6310):

  • pSeries 610 Models 
    • 6C1 (7028 6C1) with up to 3 DTXA, #6310
    • 6E1 (7028 6E1) with up to 3 DTXA, #6310

The following are currently supported systems:

  • RS/6000 Model 7043-140, 150, 260, 170 with up to 2 x DTXA, #6310
  • RS/6000 Model 7044-270 with up to 3 x DTXA, #6310
  • RS/6000 Model 7026-H70 with up to 3 x DTXA, #6310
  • RS/6000 Model 7026-B80 with up to 4 x DTXA, #6310 (pSeries Model 640)
  • RS/6000 Model 7025-F80, 7025-6F0 and 6F1 (pSeries Model 620) with up to 4 x DTXA, #6310
  • RS/6000 Model 7026-H80, 7026-6H0 and 6H1 (pSeries Model 660) with up to 4 x DTXA, #6310

Card Interconnection

Multiple DTXA trunk cards, feature number 6310, may be connected together using top card interconnector cables:

  • Feature number 2877 H.100, 4-Drop Cable
  • Feature number 4354 H.100, 8-Drop Cable

Support of the Brooktrout Fax Card

The Brooktrout TR114-P16S card must be attached to a DTXA trunk adapter via an SCbus to H.100 converter cable. For further information contact your IBM Sales Representative or Certified Business Partner.

These cables are referenced in the General Information and Planning (GC33-1840), Chapter 7 (SCbus and H.100 connections), and apply to any SCbus or H.100 adapters that are connected to a DTXA card. Therefore, they are not specific to the Brooktrout adapter.

Up to three fax cards are supported, in conjunction with a restricted number of DTXAs — feature number 6310, in selected systems — consult your IBM representative for further information.

RS/6000 systems with MCA Bus are not supported by WebSphere Voice Response for AIX, V3.1.

Voice Segment Creation/Audio Support: Some models of the RS/6000 system do not support high-quality audio input as they do not have the Ultimedia Integrated Audio Adapter on the planar.

For these systems, the following options exist for the recording of voice segments:

  1. Record via the telephone.
  2. Use a separate RS/6000 system with UMS support for the recording and preparation of voice segments.
  3. Use a separate PC with an industry audio card (for example, Soundblaster) and import standard audio files (such as .wav) using the Batch Voice Import facility of WebSphere Voice Response.

Software Requirements

Key Corequisites and Prerequisites

Mandatory Installation Requirements

  • Telephone skills for connection to networks
  • IBM DTXA Trunk adapters
  • Telephony protocols and skills

Mandatory Software Requirements

  • AIX V 4.3.3., or later

                              Program
Program Name                  Number
 
AIX 4.3.3.50 (SPO 5692-AIX)   5765-C34

When operating a full Voice solution with WebSphere Voice Server, additional software may be required.

Optional Software Requirements: The following minimum release levels of separately orderable AIX licensed programs may also be required, depending on the application:

                              Program
Description                   Number          Required For
 
IBM C for AIX,                5765-E32        Developing custom
 V5.0.2 (compiler)                             servers using
 
                                               the C language.
VisualAge(R)                  5765-E26        Developing custom
 C++ Professional                              servers using
 for AIX, V5.0.2                               the C++ language.
 (compiler)
IBM Communications            5765-E51        Access to remote
 Server for                                    information/remote
 AIX, V6.0.1                                   administration
                                               or development/
                                               NetView(R)
                                               operation.
IBM License Use               5697-266        All.  Used for
 Runtime for                                   license management.
 AIX, V4.6.2
IBM Ultimedia                                 High-quality
 Services for                                  audio recording.
 AIX, V2.2.1

Limitations

Maximum Telephone Trunks per system: WebSphere Voice Response, V3.1 supports the following:

  • An E1 system with up to 16 trunks (480 channels) on selected pSeries (RS/6000) systems with PCI bus and 4 x DTXA
  • A T1 system with up to 16 trunks (384 channels) on selected pSeries (RS/6000) systems with PCI bus and 4 x DTXA
  • Up to 16 trunks is fully supported on State Tables provided enough CPU/memory is available to run applications.
  • Java and VoiceXML applications may support a lesser number of trunks/ channels. Further information can be found in the General Information and Planning publications.

Note: Channels and ports are synonymous.

The ARTIC 960 RxF Resource Adapter, (Feature number 6311), (DTRA) is not supported with WebSphere Voice Response for AIX V3.1.

RS/6000 systems with MCA Bus are not supported with WebSphere Voice Response for AIX, V3.1.

WebSphere Voice Response for AIX is not compatible with Tivoli® TACF or PDOS.

Performance Considerations: Performance of the WebSphere Voice Response system, with multiple trunks attached to a single system, is dependent on the WebSphere Voice Response application and the performance capabilities of the RS/6000 or pSeries system.

Planning Information

Homologation/Telecommunications Approvals: Operation of equipment connected to telephony networks requires certification (homologation) approvals in some countries of the world. Contact your IBM representative for further information.

Thermal Considerations (Large Line Size Installations): With large line size installations involving multiple RS/6000 systems and 9295 Multiple Digital Trunk Processors, adequate provision for humidity/temperature control of the room must be maintained so that both the RS/6000 and the 9295 remain within their individual operating environment specifications.

Site Planning: When preparing for the installation of WebSphere Voice Response for AIX you need to consider the following requirements:

  • Estimated telephone traffic
  • Power requirements
  • Environmental requirements
  • Telephone requirements
  • Host computer communications software, hardware, and cables

Customer Responsibilities: You are responsible for ensuring all the prerequisite hardware, trunk adapter cards, cables, and software are obtained prior to installation of WebSphere Voice Response for AIX, V3.1.

You must provide a technician with telephony platform expertise to set up the telephony environment, and the system application environment. You can also request these services through the local IBM office, IBM Voice Systems Solutions Marketing, through one of the IBM Business Partners trained in voice application solutions, or with an integration agreement with IBM Global Services or other capable service provider. Contact your IBM Voice Systems representative for more information.

You are responsible for installing telephone trunks (T1 or E1 CEPT), developing the appropriate voice application, and recording application specific voice prompts.

National Languages: Voice prompts may be recorded in the language chosen by the customer, for the specific country language or dialect.

National Language Support: WebSphere Voice Response is partially enabled for subset left-to-right languages using single-byte code pages. Additional national language functions or tools have not been added to support the programming of user-developed interfaces and servers other than those provided by AIX V 4.3. and AIX associated licensed products. Textual description of all recorded voice segments and messages is in the left-to-right single-byte code pages only. When WebSphere Voice Response for AIX is used with IBM Message Center software, a fully scalable, unified messaging system can be created but the state table operation will be for SBCS only.

WebSphere Voice Response supports end-user applications which are national language enabled. For example, for State Table applications the system administrator and, or, application developer may define individual system macros (how date, time, numbers, monetary values, and telephone numbers are played) for additional languages.

Packaging: The WebSphere Voice Response for AIX, V3.1 package will contain:

  • Two CD-ROMs: One CD-ROM containing WebSphere Voice Response for AIX, V3.1 product code, License Information, and Installation ReadMe. The second CD-ROM will contain selected publications. Refer to the Publications section of this announcement for details.
  • Important Information sheet.
This program when downloaded from a website, contains the applicable IBM license agreement, and License Information (LI), if appropriate and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, Auditability, and Control

The announced program uses the security and auditability features of the pSeries system and the AIX V4 operating system.

The security and auditability features include:

  • Encrypted password protection for application development functions, system management functions, and voice messages
  • Compressed voice data that can be displayed or heard only by using WebSphere Voice Response algorithms
  • The statistics management function that provides call and user activity information for a seven-day period
  • Automatic or on-demand reports
  • WebSphere Voice Response for AIX is not compatible with Tivoli TACF or PDOS

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Passport Advantage

                                             Part
Description                                  Number
 
WebSphere Voice Response for                 BL00TNA
 AIX, V3.1 Media Package, English
WebSphere Voice Response for                 D5146LL
 AIX, V3.1 License & SW Maintenance
 1 Anniv. Date
WebSphere Voice Response for                 D5147LL
 AIX, V3.1 License & SW Maintenance
 2 Anniv. Date
WebSphere Voice Response for                 E00A7LL
 AIX, V3.1 SW Maintenance Renewal to
 1 Anniv. Date
WebSphere Voice Response for                 D5148LL
 AIX, V3.1 SW Maintenance after Licence
 to 1 Anniv. Date

Example 1: A customer wishing to order 240 ports of WebSphere Voice Response for AIX V3.1 with 1-year maintenance would order the following:

WebSphere Voice Response for AIX, V3.1 Media Package, Part Number BL00TNA and also select from the following table the relevant Passport Advantage Maintenance package:

Description                         Part Number
 
WebSphere Voice Response            D5146LL x Quantity 240
 for AIX, V3.1 License & SW
 Maintenance 1 Anniv. Date
WebSphere Voice Response            D5147LL
 for AIX, V3.1 License & SW
 Maintenance 2 Anniv. Date
WebSphere Voice Response            E00A7LL
 for AIX, V3.1 SW
 Maintenance Renewal to
 1 Anniv. Date
WebSphere Voice Response            D5148LL
 for AIX, V3.1 SW
 Maintenance after
 Licence to 1 Anniv. Date

Example 2: A customer wishing to order 480 ports of WebSphere Voice Response for AIX V3.1 with 2-year maintenance would order the following:

WebSphere Voice Response for AIX, V3.1 Media Package, Part Number BL00TNA and also select from the following table the relevant Passport Advantage Maintenance package:

Description                         Part Number
 
WebSphere Voice Response            D5146LL
 for AIX, V3.1 License & SW
 Maintenance 1 Anniv. Date
WebSphere Voice Response            D5147LL x Quantity 480
 for AIX, V3.1 License & SW
 Maintenance 2 Anniv. Date
WebSphere Voice Response            E00A7LL
 for AIX, V3.1
 SW Maintenance
 Renewal to 1 Anniv. Date
WebSphere Voice Response            D5148LL
 for AIX, V3.1 SW
 Maintenance after
 Licence to 1 Anniv. Date

Passport Advantage Customer — Media Pack Entitlement Details: Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Media Packs                                  Part
Description                                  Number
 
WebSphere Voice Response for                 BL00TNA
 AIX, V3.1 Media Package, English

Terms and Conditions

Licensing: IBM International Program License Agreement. Proofs of Entitlement are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

LI Form Number: L-AFOS-59FE5Q

Limited Warranty Applies: Yes

Program Services: Available until December 31, 2004

The following Voice Systems products' end of service dates are extended:

                              Program      End of Service
Description                   Number       Date
 
IBM WebSphere Voice           5765-B81     December 31, 2003
 Voice Response for
 AIX V2.3
IBM DirectTalk for            5639-F59     November 30, 2003
 Windows(R) V3.0
IBM DirectTalk                5639-L85     November 30, 2003
 Speech Recognition
 for Windows V1.2
IBM DirectTalk                5639-M70     November 30, 2003
 Text-to-Speech
 for Windows
IBM DirectTalk                5697-G13     August 31, 2003
 Digit Speech
 Recognition
 for AIX V1.1

End of Service Dates for Other Voice Systems Products:

                              Program     End of Service
Description                   Number      Date
 
IBM DirectTalk                5765-B81    January 31, 2003
 for AIX V2.2
IBM DirectTalk                5765-E46    January 31, 2003
 Speech Recognition
 for AIX V1.2
IBM DirectTalk Text           5765-E53    January 31, 2003
 Text to Speech
 for AIX V1.2
IBM Message                   5697-F64    January 31, 2003
 Center V6.4

Money-Back Guarantee: If for any reason you are dissatisfied with the Program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the Program.

Copy and Use on Home/Portable Computer: No

Volume Orders (IVO): No

Passport Advantage Applies: Yes, through the Passport Advantage Web site at:

Software Maintenance Applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes Software Maintenance with each Program acquired during the Coverage Period. Coverage Period. means the period commencing on the date you acquire the Program up to the first or second Anniversary Date, depending on whether you acquired coverage for one or two anniversaries. The Coverage Period for Software Maintenance acquired in the two months preceding an Anniversary Date will be extended to the next applicable Anniversary Date.

While your Software Maintenance is in effect: IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For further details consult your IBM Software Support Guide at:

Software Maintenance does not include assistance for the design and development of applications, your use of Programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this Agreement.

For more information, about the Passport Advantage Agreement refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:

Other Support: Passport Advantage

AIX/UNIX® Upgrade Protection Applies: No

Entitled Upgrade for Current AIX/UNIX Upgrade Protection Licensees: No

iSeries Software Subscription Applies: No

Variable Charges Apply: No

Educational Allowance: Not applicable

Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

WebSphere Voice Response for AIX, V3.1 is offered through Passport Advantage only and does not provide for any shrink-wrap packages.

Passport Advantage: For Passport Advantage and charges, contact your authorized IBM Lotus® Business Partner. Additional information is also available on the Passport Advantage Web site:

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners to assist them in acquiring IT solutions. Offerings, rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:

Use the Select a Country menu to find a contact in your location.

Trademarks

 
AIX, DirectTalk, WebSphere, RS/6000, VisualAge, and NetView are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a registered trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Lotus is a registered trademark of Lotus Development Corporation and/or IBM Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.