IBM United States
Software Announcement 202-151
June 18, 2002

IBM CrossWorlds V4.1.1 Unites and Extends Business Processes

 ENUS202-151.PDF (75KB)

(Corrected on September 6, 2002)

Minor changes made to AIX Support in the Description section, Software Requirements under Technical Information, and License Information Form Number under Terms and Conditions.

At a Glance

Process integration software to unite and extend business processes:

  • Key product components are enabled for Double Byte Character Set (DBCS) support
  • New Java-based IBM CrossWorlds Connector for Siebel 7
  • New industry specific offerings that provide process collaborations and application specific connectors to jumpstart process integration initiatives.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

IBM delivers new capabilities in the WebSphere® Business Integration portfolio to address market requirements for globalization and industry segment-specific needs for process integration. Business requirements for integration include companies with headquarters and operations that span geographic boundaries worldwide. DBCS and Japanese translation will also address these needs.

Businesses also require process integration that is specific to the industries within which they operate. To address this need, IBM already delivers WebSphere Business Integration for Automotive and Electronics. This announcement adds WebSphere Business Integration offerings for Retail Distribution, Telecommunications, and Insurance.

New support provided in IBM CrossWorlds V4.1.1:

  • IBM CrossWorlds InterChange Servers, their associated tooling, some IBM CrossWorlds collaboration message files, and some of the IBM CrossWorlds connectors now support DBCS enablement, globalization basic support, and translation into Japanese.
  • A new IBM CrossWorlds Connector for Siebel 7 is offered using the Siebel Java™ API.
  • WebSphere Business Integration for Retail Distribution helps retailers and their suppliers integrate disparate applications and make business decisions based upon a single, accurate view of their data (including critical item and inventory information). Benefits can include reduced administrative costs, fewer errors, and the ability to drive additional sales by accessing more accurate and timely data when making key business decisions. Included in the offering is IBM CrossWorlds Collaboration for UCCnet Item Synchronization.
  • WebSphere Business Integration for Insurance delivers industry-specific business process templates and an integration hub to help insurers automate their current business processes. Benefits include an accelerated underwriting and claims process, reduced opportunity for errors, and lower overall costs.

    This solution also includes a Health Insurance Portability and Accountability Act (HIPAA) Extension that defines standards to enable electronic data interchange among payers, providers, and employers. Benefits include standardized processes that will support regulations and improve business results. Included in the offering are collaborations for partial withdrawal surrender quote, personal articles coverage quote, homeowner first loss, and traditional life policy addition.

  • WebSphere Business Integration for Telecommunications enables Service Providers to market revenue-generating services rapidly, thereby enhancing their customers' experience. WebSphere Business Integration for Telecommunications conforms to the Service Provider Delivery Environment (SPDE) reference architecture and is a crucial component in delivering value to the industry based upon this architecture. Included in the offering are collaborations for product development and retirement, customer order handling, customer service configuration and activation, resource provisioning and allocation, customer billing management, and customer problem handling.

Planned Availability Date

Electronic distribution of IBM CrossWorlds components begins on June 28, 2002. For complete details, refer to the Planned Availability section.

Description

Key Prerequisites

Refer to the Software Requirements and Hardware Requirements sections.

New support provided in IBM CrossWorlds V4.1.1 includes:

National Language Support

The IBM CrossWorlds InterChange Server Entry, IBM CrossWorlds InterChange Server, the IBM CrossWorlds Full Toolset, some IBM CrossWorlds Collaboration message files, and some of the IBM CrossWorlds Connectors now support DBCS enablement, globalization basic support, and translation into Japanese. This announcement satisfies the commitment for DBCS enablement and Japanese language support in Software Announcement 202-063 , dated March 26, 2002.

Globalization basic support is the minimum set of requirements for product support. This support includes:

  • Support for a country's character sets, code pages, and input and output interfaces
  • Correct cultural support
  • Unicode support
  • Support for language and cultural selectivity

The following IBM CrossWorlds Connectors now support DBCS enablement and globalization basic support.

  • IBM CrossWorlds Connector for XML
  • IBM CrossWorlds Connector for JDBC
  • IBM CrossWorlds Connector for MQSIV2
  • IBM CrossWorlds Connector for MQSeries®
  • IBM CrossWorlds Connector for MQSeries Workflow
  • IBM CrossWorlds Connector for JMS
  • IBM CrossWorlds Connector for e-Mail
  • IBM CrossWorlds Connector for Portal Infranet 6.x
  • IBM CrossWorlds Connector for SAP R/3 4.x
  • IBM CrossWorlds Connector for Siebel 2000
  • IBM CrossWorlds Connector for Siebel 7
  • IBM CrossWorlds EDI Data Handler
  • IBM CrossWorlds XML Data Handler
  • IBM CrossWorlds Access Framework
  • IBM CrossWorlds Access Framework for Enterprise JavaBeans
  • IBM CrossWorlds Connector for i2 Active Data Warehouse 4.x
  • IBM CrossWorlds Connector for i2 Active Data Warehouse 5.x
  • IBM CrossWorlds Connector for Oracle Applications 11i
  • IBM CrossWorlds Connector for Oracle Applications 11
  • IBM CrossWorlds Connector for Oracle Applications 10.7

In addition to DBCS enablement and globalization basic support, the following connectors have also been translated into Japanese.

  • IBM CrossWorlds Connector for XML
  • IBM CrossWorlds Connector for JDBC
  • IBM CrossWorlds Connector for MQSIV2
  • IBM CrossWorlds Connector for MQSeries
  • IBM CrossWorlds Connector for MQSeries Workflow
  • IBM CrossWorlds Connector for JMS
  • IBM CrossWorlds Connector for e-Mail
  • IBM CrossWorlds Connector for Portal Infranet 6.x
  • IBM CrossWorlds Connector for SAP R/3 4.x
  • IBM CrossWorlds Connector for Siebel 2000
  • IBM CrossWorlds Connector for Siebel 7
  • IBM CrossWorlds EDI Data Handler
  • IBM CrossWorlds XML Data Handler
  • IBM CrossWorlds Access Framework
  • IBM CrossWorlds Access Framework for Enterprise JavaBeans

All the IBM CrossWorlds Collaboration message files now support DBCS enablement and globalization basic support, with the exception of the following Collaborations:

  • IBM CrossWorlds Collaboration for Chem eStandards
  • IBM CrossWorlds Collaboration for RosettaNet PIPs

In addition to the DBCS enablement and globalization basic support of the message files, the following collaborations have been verified to be fully DBCS enabled, including the collaboration's business logic:

  • IBM CrossWorlds Collaboration for Item Manager
  • IBM CrossWorlds Collaboration for Partial Withdrawal Surrender Quote
  • IBM CrossWorlds Collaboration for Personal Articles Coverage Quote
  • IBM CrossWorlds Collaboration for HomeOwner First Loss
  • IBM CrossWorlds Collaboration for Traditional Life Policy Addition
  • IBM CrossWorlds Collaboration for Product Development and Retirement
  • IBM CrossWorlds Collaboration for Customer Order Handling
  • IBM CrossWorlds Collaboration for Customer Service Configuration and Activation
  • IBM CrossWorlds Collaboration for Resource Provisioning and Allocation
  • IBM CrossWorlds Collaboration for Customer Billing Management
  • IBM CrossWorlds Collaboration for Customer Problem Handling

All IBM CrossWorlds Collaboration message files have been translated into Japanese with the exception of the following Collaborations:

  • IBM CrossWorlds Collaboration for Partial Withdrawal Surrender Quote
  • IBM CrossWorlds Collaboration for Personal Articles Coverage Quote
  • IBM CrossWorlds Collaboration for HomeOwner First Loss
  • IBM CrossWorlds Collaboration for Traditional Life Policy Addition
  • IBM CrossWorlds Collaboration for Product Development and Retirement
  • IBM CrossWorlds Collaboration for Customer Order Handling
  • IBM CrossWorlds Collaboration for Customer Service Configuration and Activation
  • IBM CrossWorlds Collaboration for Resource Provisioning and Allocation
  • IBM CrossWorlds Collaboration for Customer Billing Management
  • IBM CrossWorlds Collaboration for Customer Problem Handling
  • IBM CrossWorlds Collaboration for RosettaNet PIPs
  • IBM CrossWorlds Collaboration for Chem eStandards

AIX® Support

The IBM CrossWorlds InterChange Server and the IBM CrossWorlds InterChange Server Entry now support AIX 5L V5.1.

The following connectors now support IBM AIX V4.3.3:

  • IBM CrossWorlds Connector for MQSIV2
  • IBM CrossWorlds Connector for Portal Infranet 6.x

IBM CrossWorlds Connector for Siebel 7

The IBM CrossWorlds Connector for Siebel 7 provides comprehensive bi-directional, real-time integration between Siebel and order management, Enterprise Resource and Planning (ERP), e-business, and custom and legacy systems in a one-to-one, one-to-many, or many-to-many scenario. Without customizing your Siebel installation, using the IBM CrossWorlds Connector for Siebel 7, you can:

  • Provide superior customer service
  • Execute and manage (cost-effectively) quote-to-order fulfillment processes within the enterprise (as well as to trading partners)

The IBM CrossWorlds Connector for Siebel 7 uses the Siebel Java API to ensure database and client independence. This means that the connector agent can directly access and manipulate both Siebel Business Objects and Siebel Business Components.

The IBM CrossWorlds Connector for Siebel 7 can support any current platform of Siebel (for example, Windows 98, Windows NT®, UNIX®, or Web), in numerous deployment strategies (thin client, fat client, or Web), and in any mode (tethered or undocked). Its unique event-capture mechanism ensures that all events are captured, regardless of deployment strategy or state of the environment. The connector is metadata driven to enable GUI extensibility and development without recoding. Through configuration, the IBM CrossWorlds Connector for Siebel 7 can authenticate in a specific Siebel role, thereby abiding by all restrictions for that role. Another configuration ensures that all Siebel customizations are visible and honored by this connector during processing. The IBM CrossWorlds Connector for Siebel 7 can be deployed in a single instance or multiple instances, which provides for scalability and performance.

The IBM CrossWorlds Connector for Siebel 7 provides connectivity with Siebel 7, and Siebel 2000 English and Siebel 7 Japanese. For Japanese Siebel 2000 support, use the IBM CrossWorlds Connector for Siebel 2000. The IBM CrossWorlds Connector for Siebel 7 is supported on the Windows®, Solaris, and AIX platforms.

IBM CrossWorlds Collaboration for UCCnet Item Synchronization supports Retail Distribution

WebSphere Business Integration for Retail Distribution provides retailers and their suppliers with industry-specific business process templates, a portfolio of connectors to leading applications, and an integration hub to help them automate their current business processes. This solution helps retailers and their suppliers integrate disparate applications so they can make business decisions based upon a single, accurate view of their data, including critical items and inventory information. Benefits are reduced administrative costs, fewer errors, and additional sales using more accurate and timely data when making key business decisions.

Included in the offering is the following industry-specific business process template — IBM CrossWorlds Collaboration for UCCnet Item Synchronization.

This collaboration, when used with other components, automates the item management business process for suppliers. It validates, reformats, and sends new item data to the UCCnet standard registry, a leading industry catalog. The data is automatically sent to the catalog when item updates are made to the supplier's ERP system, thus synchronizing the supplier's enterprise data with item data sent outside their enterprise. IBM CrossWorlds Collaboration for UCCnet Item Synchronization provides a common process for communicating item information to trading partners via UCCnet. This collaboration has been certified by UCCNet for interoperability with the UCCnet standard registry.

This collaboration allows suppliers to access industry catalog services (such as the UCCnet standard registry) quickly and easily while also synchronizing the item data within their own enterprise. This collaboration helps suppliers reduce their costs, and helps them move products to shelves quicker by providing pre-built modules that accelerate and automate existing item update processes.

IBM CrossWorlds Collaboration for UCCnet Item Synchronization supports the following UCCnet message sets:

  • Item add
  • Item change
  • Item delete
  • Item withdrawal
  • Item delist

Insurance Industry Collaborations

WebSphere Business Integration for Insurance delivers both industry-specific business process templates and an integration hub to help insurers automate their current business processes. This solution allows insurers to integrate disparate applications facilitating business decisions based upon a single, accurate view of their data. Benefits include an accelerated underwriting and claims process, as well as process automation to reduce human errors and overall cost.

WebSphere Business Integration for Insurance also includes a Health Insurance Portability and Accountability Act (HIPAA) Extension targeted towards the Insurance industry Healthcare segment. The IBM HIPAA Extension defines standards to enable electronic data interchange among payers, providers, and employers, and allows companies to achieve administrative simplification and reduce expenses in their insurance health care systems. This solution combines world class security with a full EDI translation system. The IBM HIPAA Extension benefits include standardized processes that will support regulations and help improve business results.

Included in the offering are the following industry-specific collaborations:

IBM CrossWorlds Collaboration for Partial Withdrawal Surrender Quote: The IBM CrossWorlds Collaboration for Partial Withdrawal Surrender Quote provides insurers in the Life segment an automated process to submit a partial surrender of value quote to an existing life policy. This automates the steps in the business process activities, and helps reduce the time and cost of adding a value quote. This collaboration allows Insurance companies to have transparency for the whole claims process from start to end. IBM CrossWorlds Collaboration for Partial Withdrawal Surrender Quote helps reduce overall development time and implementation, allowing insurers to reduce their cost.

IBM CrossWorlds Collaboration for Personal Articles Coverage Quote: The IBM CrossWorlds Collaboration for Personal Articles Coverage Quote provides insurers in the Non-Life P and C segment automated management of the business process to request a quote of personal effects coverage. In this self-service scenario, the end user can be a new or existing client. The IBM CrossWorlds Collaboration for Personal Articles Coverage Quote helps insurers deliver quicker quotes to customers, improve management of existing customer relationships, and provide faster service to new clients typically resulting in increased revenue opportunities.

IBM CrossWorlds Collaboration for HomeOwner First Loss: The IBM CrossWorlds Collaboration for HomeOwner First Loss allows Insurance Industry Non-Life P and C insurers to seamlessly manage the submitted claim process by automating the steps in the business process. With this collaboration, the entire insurance claim process is transparent. IBM CrossWorlds Collaboration for HomeOwner First Loss benefits can include shorter claim processes, which helps to deliver better customer value, fewer errors, and reduced costs.

IBM CrossWorlds Collaboration for Traditional Life Policy Addition: The IBM CrossWorlds Collaboration for Traditional Life Policy Addition provides insurers in the Life segment a streamlined process to submit a new life policy addition, automating the steps in the business process activities, and helping reduce the time and cost of making a policy addition. IBM CrossWorlds Collaboration for Traditional Life Policy Addition benefits include better customer policy management, an opportunity for higher customer retention, and increased revenue.

Collaborations Available for the Telecommunications Industry

The following six collaborations are available for the telecommunications industry. For each collaboration, a flow definition template for IBM MQSeries Workflow V3.3.2 is bundled to provide users with a long-running flow control and human intervention capability. Use of the flow definitions is optional; however, they are required to run all the telecommunications use cases.

IBM MQSeries Workflow V3.3.2 and its prerequisite software and hardware are required to completely run the telecommunications scenarios and the flow definition template.

IBM CrossWorlds Collaboration for Product Development and Retirement: IBM CrossWorlds Collaboration for Product Development and Retirement manages creation of services and allows the quick introduction or retirement of services for the Telecommunications industry. Addition and subtraction of services can thus be easily managed through the use of this collaboration allowing the rapid introduction of new services.

IBM CrossWorlds Collaboration for Customer Order Handling: IBM CrossWorlds Collaboration for Customer Order Handling manages customer information and order information to streamline order-handling activities for the Telecommunications industry. The managed information is used to process the order, authenticate, and set up the requested service (helping to minimize the time and effort to perform the above processes).

IBM CrossWorlds Collaboration for Customer Service Configuration and Activation: IBM CrossWorlds Collaboration for Customer Service Configuration and Activation manages the configuration details for activating a service for the telecommunications industry. Based upon the service order, the collaboration enables the setup and activation of various services such as DSL and wireless, and processes the order after testing the delivery of the service.

IBM CrossWorlds Collaboration for Resource Provisioning and Allocation: IBM CrossWorlds Collaboration for Resource Provisioning and Allocation manages the setting up of work orders for field work and installation of a service in the telecommunications industry. By using this collaboration the telecommunication firms can streamline the process by efficiently reducing the lag time between taking a service order and setting up field work.

IBM CrossWorlds Collaboration for Customer Billing Management: IBM CrossWorlds Collaboration for Customer Billing Management manages the billing accounts for telecommunications industry customers. When a billing problem is reported, this collaboration allows the telecommunication firm to manage the billing accounts in question to resolve the problem. Once a service is provisioned, this collaboration allows the telecommunication firm to activate the billing account for the billing cycle.

IBM CrossWorlds Collaboration for Customer Problem Handling: IBM CrossWorlds Collaboration for Customer Problem Handling manages handling of all problems including those associated with order, service and billing for the telecommunication industry, tracking resolution or progress in solving customer problems, and helping to enhance customer satisfaction.

Planned Availability

  • July 5, 2002: Passport Advantage Media Package
  • Electronic Distribution:

    The following components are only available via electronic distribution:

    • June 28, 2002: Electronic Distribution
      • IBM CrossWorlds Connector for Portal Infranet 6.x (DBCS)
      • IBM CrossWorlds Connector for MQSIV2 (AIX V4.3.3)
      • IBM CrossWorlds Collaboration for Partial Withdrawal Surrender Quote
      • IBM CrossWorlds Collaboration for Personal Articles Coverage Quote
      • IBM CrossWorlds Collaboration for HomeOwner First Loss
      • IBM CrossWorlds Collaboration for Traditional Life Policy Addition
      • IBM CrossWorlds Collaboration for Product Development and Retirement
      • IBM CrossWorlds Collaboration for Customer Order Handling
      • IBM CrossWorlds Collaboration for Customer Service Configuration and Activation
      • IBM CrossWorlds Collaboration for Resource Provisioning and Allocation
      • IBM CrossWorlds Collaboration for Customer Billing Management
      • IBM CrossWorlds Collaboration for Customer Problem Handling
    • July 31, 2002: Electronic Distribution
      • IBM CrossWorlds Connector for Metasolv 5.x
      • IBM CrossWorlds Connector for Siebel 2000
      • IBM CrossWorlds Connector for Portal Infranet 6.x (AIX V4.3.3)

Product Withdrawal and Service Discontinuance

The following products will be withdrawn or discontinued on the dates indicated:

Effective August 9, 2002, IBM is withdrawing from marketing the IBM CrossWorlds Connector for Trilogy 3.0.

Effective December 31, 2002, IBM is withdrawing from marketing the following IBM CrossWorlds Support offerings:

  • IBM CrossWorlds Collaboration Foundation
  • IBM CrossWorlds Connector for Oracle Database
  • IBM CrossWorlds Connector for Oracle
  • IBM CrossWorlds Connector for ODBC
  • IBM CrossWorlds Connector for Manugistics BDP 5.3
  • IBM CrossWorlds Connector for Manugistics DSM 5.3

Effective June 30, 2003, program service for CrossWorlds V3.x will be discontinued. For service continuing after June 30, 2003, V3.x customers must upgrade to a newer release, which provides later program services for the appropriate components.

CrossWorlds V3.x is no longer marketed. Customers requiring new licenses should license the latest IBM CrossWorlds version.

Product Positioning

As part of the WebSphere Business Integration portfolio of offerings, the IBM CrossWorlds solution further extends IBM's portfolio of e-business infrastructure software. The combined IBM CrossWorlds solution helps companies maximize the business results from their e-business initiatives as well as their investments in applications and systems.

The IBM CrossWorlds solution offers functionality required by both the Enterprise Application Integration (EAI) and Business-to-Business Integration (B2Bi) markets so companies can easily automate business processes both inside and outside the company's firewall. Within one coherent framework, WebSphere , companies can address seemingly disparate integration efforts such as tying together customer data, automating business processes, and linking to business partners over the Internet.

The IBM CrossWorlds portfolio of products has several key features:

  • An industry-leading business integration server
  • A rich set of pre-built collaborations or predefined business process logic to extend and unite processes easily
  • An easy-to-use graphical development environment and toolset which enables rapid end-to-end development, deployment, and maintenance of business objects and process
  • An extensive list of connectors, providing out-of-the-box access to many popular packaged applications for faster integration.

Using these products, companies can experience significant business benefits such as a single unified view of enterprise-wide data, regardless of the application or database where the information may reside. They can also gain the advantage of more flexible business processes that are changed easily to accommodate business needs. With IBM CrossWorlds, processes are defined separately and exist independently of enterprise applications. Finally, a company can also easily include external trading partners in its business processes and leverage Internet-based trading networks and exchanges.

Statement of Direction

IBM plans to continue to deliver additional business process accelerators designed specifically to meet the integration needs of retailers and their suppliers. These process accelerators will be designed to help retail and distribution companies streamline, accelerate, and integrate their unique business processes both within and outside the enterprise. Future process accelerators planned may include:

  • A process template for retailers that will automate receiving, validating, and subsequent aggregating of item data received from their suppliers or from an industry catalog, such as the UCCnet standard registry
  • A process template for retailers that will route item data throughout the retailer's enterprise for item approval
  • A process template for retailers which automatically publishes approved item data to their enterprise applications, including existing databases and product catalogs

Potential benefits associated with implementing these solutions may include:

  • Enhancing results of investments made in the user's current enterprise applications and systems
  • Achieving a more consistent and unified view of information across the enterprise, across disparate systems and applications, to aid in reporting, planning, and business analysis
  • Aiding in reducing labor costs and eliminating manual processes

This Statement of Direction represents IBM's current intention, goals, and objectives and is subject to change or withdrawal at any time with or without notice. All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.

Reference Information

The IBM CrossWorlds V4.1.1 expands the extensive business integration solutions announced in IBM CrossWorlds V4.1 and in IBM CrossWorlds V4.0.1. For more details, refer to either:

  • Software Announcement 202-063 , dated March 26, 2002,
  • Software Announcement 202-018 , dated February 5, 2002.

Trademarks

 
WebSphere, MQSeries, and AIX are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

The following classes are available:

                                                          Course
Course Title                                              Number
 
Core Technology                                           CW200
Implementing IBM CrossWorlds                              CW300
IBM CrossWorlds Advanced Mapping                          CW500
IBM CrossWorlds Advanced Cross                            CW510
 Referencing
IBM CrossWorlds Collaboration                             CW550
 Development
IBM CrossWorlds Connector                                 CW600
 Development
IBM CrossWorlds Consulting Academy                        CW700
IBM CrossWorlds eBusiness                                 CW800
IBM CrossWorlds SAP Connector                             CW900
 Workshop

Visit the following Web site for additional information:

The appropriate curriculum will include the enhancements described in this announcement.

For additional information, contact IBM CrossWorlds Education at cwedureg@us.ibm.com.

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

Publications

The following displayable softcopy publications are available:

  • Technical Introduction to IBM CrossWorlds
  • System Installation Guides
  • System Administration Guide
  • Application and Technology Connector Guides
  • Collaborations and Business Objects Reference Pages
  • System Implementation Guide
  • Collaboration Development Guide
  • Business Object Development Guide
  • Connector Development Guide and API References
  • Map Development Guide
  • Data Handler Guide
  • Server Access Interface Development Guide
  • Industry Solution Overview, Workflow, Collaboration, and Business Object Guides

The following Web site will contain the complete set of documentation:

Technical Information

Specified Operating Environment

Hardware Requirements

IBM CrossWorlds InterChange Server

Listed below are minimum requirements. The actual requirements for your system may be greater, depending on the complexity of your specific IBM CrossWorlds environment, throughput, and data object size.

For more details, refer to the IBM CrossWorlds System Installation Guide for Windows® and the IBM CrossWorlds System Installation Guide for UNIX® .

  • Windows environment:
    • Processor at 400 MHz, or faster
    • Minimum 512 MB RAM
    • Minimum 900 MB free disk space
    • Additional high-availability hardware requirements:
      • Microsoft™ certified cluster machine
      • Shared disk subsystem with RAID
  • AIX® environment —
    • One 300 MHz CPU RS/6000® machine, or equivalent
    • Minimum 512 MB RAM
    • Minimum 900 MB free disk space
  • Solaris environment — Sun Enterprise 250 with:
    • One 300 MHz UltraSPARC-II module processor
    • Minimum 512 MB RAM
    • Minimum 900 MB free disk space

Software Requirements

For more details, refer to the IBM CrossWorlds System Installation Guide for Windows and the IBM CrossWorlds System Installation Guide for UNIX .

  • Windows environment:
    • One of these operating systems:
      • Windows 2000 (Professional, Server, or Advanced Server) with Service Pack 2
      • Windows NT® 4.0 Enterprise Edition with Service Pack 6A (for high availability)
      • Windows NT 4.0 Service Pack 6A (for non-high availability)
    • Database (one of the following)
      • IBM DB2® 7.2, fix pack 6
      • Oracle DB 8.1.7 or Oracle 8.1.6
      • Microsoft SQL Server 7.0 with Service Pack 3
      • Microsoft SQL Server 2000 with Service Pack 1 on Windows 2000
    • E-mail: An SMTP mail protocol e-mail system (for example, Microsoft Outlook, Microsoft Exchange, or Eudora)
    • Browser: Microsoft Internet Explorer or Netscape Navigator 4.x required to view the HTML documents
    • Java™ compiler (Sun JDK 1.3.1 for Windows NT and Windows 2000) required for compiling customer-generated maps and collaborations

For IBM CrossWorlds XML Data Handler and IBM CrossWorlds EDI Data Handler, Edifecs SpecBuilder 4.0x is required.

  • AIX environment
    • IBM AIX 4.3.3 or AIX 5L V5.1
    • Database (one of the following)
      • IBM DB2 7.2, fix pack 6
      • Oracle DB 8.1.7 or Oracle 8.1.6
      • Microsoft SQL Server 7.0 with Service Pack 3
      • Microsoft SQL Server 2000 with Service Pack 1 on Windows 2000
    • E-mail: An SMTP mail protocol e-mail system (for example, Microsoft Outlook, Microsoft Exchange, or Eudora)
    • Browser: Microsoft Internet Explorer or Netscape Navigator 4.x required to view the HTML documents
    • Java compiler (IBM JDK 1.3.1) required for compiling customer-generated maps and collaborations
  • Solaris environment
    • Solaris 8 (2.8) or Solaris 7 (2.7)
    • Database (one of the following)
      • IBM DB2 7.2, fix pack 6
      • Oracle DB 8.1.7 or Oracle 8.1.6
    • E-mail: system that can send and handle SMTP e-mails. For example, Microsoft Exchange and Netscape Messaging server or UNIX sendmail.
    • Browser: Microsoft Internet Explorer or Netscape Navigator 4.x, or later, is needed to view HTML documents
    • Java compiler (Sun JDK 1.3.1) required for compiling customer-generated maps and collaborations.

For IBM CrossWorlds Connector for XML, IBM CrossWorlds XML Data Handler, and IBM CrossWorlds EDI Data Handler, customers must acquire Edifecs SpecBuilder 4.0.

Edifecs SpecBuilder is not an IBM licensed program, and should not be placed on an IBM Customer Agreement (ICA) Supplement. Supplier products are not warranted by IBM. This prerequisite software can be ordered by CSO through the World Trade Advanced Administrative System (WTASS) ordering system as Edifecs SpecBuilder 5620-FHL, with U.S. feature number 0001. Place orders for Edifecs SpecBuild 5620-FHL through the Workstation Software Group at 800-426-2255.

For the telecommunication flow definition templates bundled with telecommunications collaborations, a customer must have the required IBM MQSeries® Workflow V.3.3.2 software and hardware.

Performance Considerations: IBM CrossWorlds is a scalable product that is dependent on the complexity of the specific IBM CrossWorlds environment, throughput, and data object size.

Planning Information

For planning information, refer to the application guide:

  • IBM CrossWorlds System Installation Guide for Windows
  • IBM CrossWorlds System Installation Guide for UNIX

Customer Responsibilities: It is strongly recommended that IBM CrossWorlds Software Services or Business Partners be used to assist in the installation, design, implementation and maintenance of the IBM CrossWorlds solution.

To implement an IBM CrossWorlds solution, these skills are required:

  • Ability to install, configure and troubleshoot IBM CrossWorlds components including MQSeries, VisiBroker, DB2, Oracle, or SQLServer databases. Some network awareness is also required.
  • Java programming knowledge
  • Some SQL experience and basic understanding of relational databases and SQL statements, triggers, and stored procedures
  • Thorough understanding of specific packaged applications or client legacy applications to be managed
  • Thorough understanding of the IBM CrossWorlds solution.

Customers should take full advantage of the educational program provided for IBM CrossWorlds solution.

Direct Customer Support: For support, new IBM CrossWorlds product customers with Passport Advantage contracts should call 800-237-5511.

Existing CrossWorlds customers should continue to use established CrossWorlds channels for support.

Packaging: This is a Passport Advantage offering only. IBM CrossWorlds V4.1.1 is ordered via media packs. The contents of the media packs are described below:

Media Pack Description                          Contents
 
IBM CrossWorlds InterChange                     6-CDs
 Server V4.1.1
 Multiplatform -- English
 
IBM CrossWorlds Mainframe                       2-CDs and
 Connector Suite -- English                     1-3480 Cartridge

The following IBM CrossWorlds Collaborations are new in V4.1.1

  • IBM CrossWorlds Collaboration for Product Development and Retirement
  • IBM CrossWorlds Collaboration for Customer Order Handling
  • IBM CrossWorlds Collaboration for Customer Service Configuration and Activation
  • IBM CrossWorlds Collaboration for Resource Provisioning and Allocation
  • IBM CrossWorlds Collaboration for Customer Billing Management
  • IBM CrossWorlds Collaboration for Customer Problem Handling
  • IBM CrossWorlds Collaboration for Partial Withdrawal Surrender Quote
  • IBM CrossWorlds Collaboration for Personal Articles Coverage Quote
  • IBM CrossWorlds Collaboration for HomeOwner First Loss
  • IBM CrossWorlds Collaboration for Traditional Life Policy Addition

The following IBM CrossWorlds Connector is new in V4.1.1

  • IBM CrossWorlds Connector for Siebel 7

The following IBM CrossWorlds offerings announced in V4.0.1 and V4.1 have been updated in V4.1.1:

  • IBM CrossWorlds Full Toolset
  • IBM CrossWorlds Connectors
    • e-business
      • IBM CrossWorlds XML Data Handler
      • IBM CrossWorlds EDI Data Handler
      • IBM CrossWorlds Access Framework for Enterprise JavaBeans
      • IBM CrossWorlds Access Framework
    • Application
      • IBM CrossWorlds Connector for SAP R/3 3.x
      • IBM CrossWorlds Connector for PeopleSoft 7.x
      • IBM CrossWorlds Connector for i2 Active Data Warehouse 4.x
      • IBM CrossWorlds Connector for i2 Active Data Warehouse 5.x
      • IBM CrossWorlds Connector for Oracle Applications 11i
      • IBM CrossWorlds Connector for Oracle Applications 11
      • IBM CrossWorlds Connector for Oracle Applications 10.7
      • IBM CrossWorlds Connector for SAP R/3 4.x
      • IBM CrossWorlds Connector for Siebel 2000
      • IBM CrossWorlds Connector for MetaSolv TBS 5.x
      • IBM CrossWorlds Connector for Portal Infranet 6.x
    • Technology
      • IBM CrossWorlds Connector for SWIFT
      • IBM CrossWorlds Connector for e-Mail
      • IBM CrossWorlds Connector for JMS
      • IBM CrossWorlds Connector for MQSIV2
      • IBM CrossWorlds Connector for MQSeries
      • IBM CrossWorlds Connector for JDBC
      • IBM CrossWorlds Connector for MQSeries Workflow
      • IBM CrossWorlds Connector for XML
  • IBM CrossWorlds Collaborations
    • Manufacturing
      • IBM CrossWorlds Collaboration for AR Invoice Sync
      • IBM CrossWorlds Collaboration for ATP to Sales Order
      • IBM CrossWorlds Collaboration for Available to Promise
      • IBM CrossWorlds Collaboration for BOM Manager
      • IBM CrossWorlds Collaboration for Contact Manager
      • IBM CrossWorlds Collaboration for Contract Sync
      • IBM CrossWorlds Collaboration for Customer Credit Manager
      • IBM CrossWorlds Collaboration for Customer Manager
      • IBM CrossWorlds Collaboration for Demand Forecast
      • IBM CrossWorlds Collaboration for Demand History
      • IBM CrossWorlds Collaboration for Department Manager
      • IBM CrossWorlds Collaboration for Employee Manager
      • IBM CrossWorlds Collaboration for GL Movement
      • IBM CrossWorlds Collaboration for Installed Product
      • IBM CrossWorlds Collaboration for Inventory Level Manager
      • IBM CrossWorlds Collaboration for Inventory Movement
      • IBM CrossWorlds Collaboration for Invoice Generation
      • IBM CrossWorlds Collaboration for Item Manager
      • IBM CrossWorlds Collaboration for Order Billing Status
      • IBM CrossWorlds Collaboration for Order Delivery Status
      • IBM CrossWorlds Collaboration for Order Status
      • IBM CrossWorlds Collaboration for Price List Manager
      • IBM CrossWorlds Collaboration for Purchasing
      • IBM CrossWorlds Collaboration for Regen Process Manager
      • IBM CrossWorlds Collaboration for Return Billing Status
      • IBM CrossWorlds Collaboration for Return Delivery Status
      • IBM CrossWorlds Collaboration for Return Status
      • IBM CrossWorlds Collaboration for Sales Order Processing
      • IBM CrossWorlds Collaboration for Shipments to Date
      • IBM CrossWorlds Collaboration for Supply Plan Deployment Regen
      • IBM CrossWorlds Collaboration for Supply Plan Input Regen
      • IBM CrossWorlds Collaboration for Supply Plan Input Net Change
      • IBM CrossWorlds Collaboration for Trading Partner Order Management
      • IBM CrossWorlds Collaboration for Vendor Manager
    • Telecommunications
      • IBM CrossWorlds Collaboration for Billing Inquiry
      • IBM CrossWorlds Collaboration for Customer Account Manager
      • IBM CrossWorlds Collaboration for Product Catalog
      • IBM CrossWorlds Collaboration for Service Order Management

This program, when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate and will be presented for acceptance at the time of installation of the program. The License agreement and information will be stored in a directory such as License (as .txt files, for example, Chinese.txt) for future reference.

Security, Auditability, and Control

IBM CrossWorlds uses the security and auditability features of the system on which the products are installed.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

For details on the licensing information, refer to:

Value Unit Exhibit VUE004

                                                          Value
Tier                Description                           Units*
 
1                   1 processor                            2
2                   2 processors                           4
3                   3 to 8 processors                      8
4                   9 to 23 processors                    16
5                   24 or more processors                 30
*
per server

Passport Advantage

New Passport Advantage part numbers introduced in IBM CrossWorlds V4.1.1 are:

IBM CrossWorlds Connectors

Connectivity — e-business

                                                         Part
Program Name/Description                                 Number
 
IBM CrossWorlds Connector for Siebel 7
 -- PerAppInstance
License & SW Maintenance 1 Anniv. Date                   D51DFLL
License & SW Maintenance 2 Anniv. Date                   D51DGLL
SW Maintenance Renewal to 1 Anniv.                       E00D3LL
SW Maintenance after License to                          D51DHLL
 1 Anniv. Date

IBM CrossWorlds Collaborations

Collaborations — Telecommunications

                                                         Part
Program Name/Description                                 Number
 
IBM CrossWorlds Collaboration for
 Product Development and Retirement
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51B6LL
License & SW Maintenance 2 Anniv. Date                   D51B7LL
SW Maintenance Renewal to 1 Anniv.                       E00CCLL
SW Maintenance after License to                          D51B8LL
 1 Anniv. Date
 
IBM CrossWorlds Collaboration for
 Customer Order Handling
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51B9LL
License & SW Maintenance 2 Anniv. Date                   D51BALL
SW Maintenance Renewal to 1 Anniv.                       E00CDLL
SW Maintenance after License to                          D51BBLL
 1 Anniv. Date
 
IBM CrossWorlds Collaboration for
 Customer Service Configuration and
 Activation -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51B0LL
License & SW Maintenance 2 Anniv. Date                   D51B1LL
SW Maintenance Renewal to 1 Anniv.                       E00CALL
SW Maintenance after License to                          D51B5LL
 1 Anniv. Date
 
                                                         Part
Program Name/Description                                 Number
 
IBM CrossWorlds Collaboration for
 Resource Provisioning and Allocation
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51BCLL
License & SW Maintenance 2 Anniv. Date                   D51BDLL
SW Maintenance Renewal to 1 Anniv.                       E00CELL
SW Maintenance after License to                          D51BELL
 1 Anniv. Date
 
IBM CrossWorlds Collaboration for
 Customer Billing Management
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51BFLL
License & SW Maintenance 2 Anniv. Date                   D51BGLL
SW Maintenance Renewal to 1 Anniv.                       E00CFLL
SW Maintenance after License to                          D51BILL
 1 Anniv. Date
 
IBM CrossWorlds Collaboration for
 Customer Problem Handling
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51BLLL
License & SW Maintenance 2 Anniv. Date                   D51BMLL
SW Maintenance Renewal to 1 Anniv.                       E00CHLL
SW Maintenance after License to                          D51BNLL
 1 Anniv. Date
 
Collaborations -- Insurance
 
IBM CrossWorlds Collaboration for
 Partial Withdrawal Surrender Quote
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51ARLL
License & SW Maintenance 2 Anniv. Date                   D51ASLL
SW Maintenance Renewal to 1 Anniv.                       E00C7LL
SW Maintenance after License to                          D51ATLL
 1 Anniv. Date
 
IBM CrossWorlds Collaboration for
 Personal Articles Coverage Quote
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51AULL
License & SW Maintenance 2 Anniv. Date                   D51AVLL
SW Maintenance Renewal to 1 Anniv.                       E00C8LL
SW Maintenance after License to                          D51AWLL
 1 Anniv. Date
 
IBM CrossWorlds Collaboration for
 HomeOwner First Loss
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51AXLL
License & SW Maintenance 2 Anniv. Date                   D51AYLL
SW Maintenance Renewal to 1 Anniv.                       E00C9LL
SW Maintenance after License to                          D51AZLL
 1 Anniv. Date
 
IBM CrossWorlds Collaboration for
 Traditional Life Policy Addition
 -- Per Collaboration
License & SW Maintenance 1 Anniv. Date                   D51B2LL
License & SW Maintenance 2 Anniv. Date                   D51B3LL
SW Maintenance Renewal to 1 Anniv.                       E00CBLL
SW Maintenance after License to                          D51B4LL
 1 Anniv. Date

Passport Advantage Customer: Media Pack Entitlement Details

Customers with active subscription on the products listed below are entitled to receive the IBM CrossWorlds V4.1.1 media pack.

                                                         Part
Description                                              Number
 
IBM CrossWorlds InterChange Server                       AF01IML
 V4.1.1 Multilingual Media Pack
 
IBM CrossWorlds Mainframe Connector                      AF02LML
 CICS(R) V4.1.1 Multilingual Media Pack
 
IBM CrossWorlds Mainframe Connector                      AF02MML
 IMS(TM)/TS V4.1.1 Multilingual Media Pack
 
IBM CrossWorlds Mainframe Connector                      AF02NML
 IMS/DB V4.1.1 Multilingual Media Pack
 
IBM CrossWorlds Mainframe Connector                      AF02PML
 VSAM V4.1.1 Multilingual Media Pack
 
IBM CrossWorlds Mainframe Connector                      AF02QML
 DB2 V4.1.1 Multilingual Media Pack
 
IBM CrossWorlds Mainframe Connector                      AF02RML
 ADABAS V4.1.1 Multilingual Media Pack

Withdrawal of Previous Passport Advantage Part Numbers: The following Passport Advantage part numbers are being replaced or obsoleted by this announcement. The effective withdrawal date is August 9, 2002.

                                                         Part
Description                                              Number
 
IBM CrossWorlds InterChange                              AF01INA
 Server V4.1 Multiplatform Eng
 
IBM CrossWorlds Mainframe                                AF01NNA
 Connector Suite Mainframe
 Agent Blt Shdw Drct V1.0 Eng
 
IBM CrossWorlds Connector for
 Trilogy 3.0 PerAppInst
  License & SW Maintenance 1 Anniv. Date                 D6DUWLL
  License & SW Maintenance 2 Anniv. Date                 D6DUXLL
  SW Maintenance Renewal to 1 Anniv.                     E2DUYLL
  SW Maintenance after License to                        D6DUZLL
   1 Anniv. Date

Effective December 31, 2002, IBM is withdrawing from marketing the following IBM CrossWorlds Support offerings:

                                                         Part
Description                                              Number
 
IBM CrossWorlds Collaboration Foundation                 E009PLL
IBM CrossWorlds Connector for Oracle                     E009RLL
 Database
IBM CrossWorlds Connector for Oracle                     E009SLL
IBM CrossWorlds Connector for ODBC                       E009TLL
IBM CrossWorlds Connector for                            E009ULL
 Manugistics BDP 5.3
IBM CrossWorlds Connector for                            E009VLL
 Manugistics DSM 5.3

Orders for these part numbers will not be accepted after the stated effective date of withdrawal, nor will normal marketing activities or educational support be available unless previous agreement exists between the customer and IBM.

Terms and Conditions

Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoEs) are required for all authorized use. Part number products only, where offered outside of Passport Advantage, are license only and do not include Software Maintenance.

License Information Form Number

  • IBM CrossWorlds Server LI — L-DTIS-5CHQ7P
  • IBM CrossWorlds Collaborations LI — L-DTIS-5CHQ7P
  • IBM CrossWorlds Connectors LI — L-DTIS-5CHQ7P
  • IBM CrossWorlds Tools LI — L-DTIS-5CHQ7P

Limited Warranty Applies: Yes

Program Services: Program Service for the new IBM CrossWorlds components is available until December 31, 2003.

Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes Software Maintenance with each program acquired during the coverage period, the period commencing on the date you acquire the program up to the first or second anniversary date, depending on whether you acquired coverage for one or two anniversaries. The Coverage Period for Software Maintenance acquired in the two months preceding an anniversary date will be extended to the next applicable anniversary date.

While your Software Maintenance is in effect, IBM provides you assistance for these two:

  • Routine, short duration installation and usage (how-to) questions

  • Code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel only during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. Consult your IBM Software Support Guide for further details:

Software Maintenance does not include assistance for any of these three:

  • The design and development of applications
  • Your use of programs in other than their specified operating environment
  • Failures caused by products for which IBM is not responsible under this Agreement

For more information, about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Hardware Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:

For additional information, refer to the Consulting and Services section, or contact IBM CrossWorlds Client Services at cwserv@us.ibm.com or:

Money-Back Guarantee: If for any reason you are dissatisfied with the program, return it for a refund within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it. This applies only to your first acquisition of the program.

Copy and Use on Home/Portable Computer: No

Volume Orders (IVO): No

Passport Advantage Applies

Yes and through the Passport Advantage Web site at:

Usage Restriction: Yes

For details on the licensing information, refer to:

Software Maintenance Applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter are provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes Software Maintenance with each program acquired during the coverage period, the period commencing on the date you acquire the program up to the first or second anniversary date, depending on whether you acquired coverage for one or two anniversaries. The coverage period for Software Maintenance acquired in the two months preceding an anniversary date will be extended to the next applicable anniversary date.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel only during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For further details, consult your IBM Software Support Guide :

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information, about the Passport Advantage Agreement refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:

IBM Operational Support Services — Support Line: No

Other Support: Passport Advantage

AIX/UNIX Upgrade Protection Applies: No

Entitled Upgrade for Current AIX/UNIX Upgrade Protection Licensees: No

iSeries Software Subscription Applies: No

Variable Charges Apply: No

Educational Allowance Available: Not applicable

Prices

For Passport Advantage Information and prices, contact your IBM representative or your authorized Business Partner.

Additional information is available on the Passport Advantage Web site at:

Passport Advantage

For Passport Advantage and charges, contact your authorized IBM Lotus Business Partner. Additional information is also available on the Passport Advantage Web site:

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners to assist them in acquiring IT solutions. Offerings, rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:

Use the "Select a Country" Menu, to find a contact in your location (or country).

Order Now

 Use Priority/Reference Code: YE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
IMS is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, AIX, RS/6000, DB2, MQSeries, and CICS are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark is a registered trademark of the Open Company in the United States and other countries.
 
Lotus is a registered trademark of Lotus Development Corporation and/or IBM Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.