IBM United States
Software Announcement 202-081
April 9, 2002
IBM Tivoli Switch Analyzer Helps You Identify the Root-Cause of the Problem (Solve the Problem, Not the Symptom)
At a Glance
IBM Tivoli Switch Analyzer:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Modern TCP/IP networks depend on multiple protocols for high-speed communications. Completing the network management root-cause picture requires insight into the behavior and status of the Switching layer (also called Layer 2). IBM Tivoli® Switch Analyzer provides Switching or Layer-2 root-cause management. In conjunction with IBM Tivoli NetView Distributed and IBM Tivoli Enterprise Console, IBM Tivoli Switch Analyzer extends Tivoli's end-to-end network and event management capabilities.
Modern TCP/IP networks depend on multiple protocols for high-speed
communications. Completing the network management root-cause picture
requires insight into the behavior and status of the Switching layer
(also called Layer 2). IBM Tivoli Switch Analyzer provides Layer-2
Switching root-cause management, extending Tivoli's end-to-end management
Consolidating and Correlating
By providing Layer-2 discovery and correlation with Layer-3 topology, the
product creates a complete root-cause solution. Identifying the
root-cause of the problem reduces the time to repair, improves the
delivery of IT services, and cuts overhead costs.
The product automatically discovers Layer-2 devices and identifies the
network relationships. This involves unique, SNMP interrogation of
Layer-2 switches to gain an understanding of the switches' ports, cards,
and blades in relation to the known Layer-3 topology. IBM Tivoli Switch
Analyzer takes the information gained from interrogating Layer-2 devices
and blends it in with the Layer-3 information to form a complete,
Redundant Path Correlation
IBM Tivoli Switch Analyzer supports redundancy in networks, which
presents special considerations for root-cause correlation. Network
triangulation or meshing causes upstream or downstream arguments to
appear insignificant, so there must be additional logic to correlate in
these complex environments. Tivoli's Layer-2 root-cause correlation
solves this with an industry-unique correlation process where the logical
weight of down interfaces, ports, and cards is taken into account.
A single outage on a central device can cause numerous outages across the enterprise. Tivoli's root-cause module simplifies the complexity of such outages, correlating all the down events to the single root-cause, ensuring that trouble resolution is directed to the source of the problem immediately and not to multiple problems that are simply a result of the root-cause. The result in this example is a correlated event for a port down on a gigabit switch.
Training is available for many Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page at:
For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page at:
Product information is available through Offering Information (OITOOL) at:
Specified Operating Environment
Hardware platforms supporting the operating systems at the software
levels stated in the
IBM Tivoli Switch Analyzer integrates into the Tivoli product suite through IBM Tivoli NetView Distributed 7.1.2 and requires that NetView Distributed 7.1.2 be installed. This is available s either a stand-alone product or part of the IBM Tivoli Enterprise Console 3.7.1 and Fixpack 2 package available on or after May 31, 2002. (Note: Previous TEC releases did not include NetView and were not configured to handle NetView events as well.)
The following operating systems are supported:
Direct Customer Support: Direct customer support is provided by IBM Operational Support Services Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services Support Line will help answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
Security, Auditability, and Control
IBM Tivoli Switch Analyzer uses the security and auditability features of the operating system software and the Tivoli Management Framework.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Customers with active maintenance or subscription for IBM Tivoli Switch Analyzer are entitled to receive the following media packs:
Part Description Number IBM Tivoli Switch Analyzer BJ05LIE Media Pack
Ordering Information for Passport Advantage
The following ordering information is effective April 23, 2002. Orders will not be supported before April 23, 2002.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and port. To order IBM Tivoli Switch Analyzer for Passport Advantage, specify the desired part number and quantity.
Part Number Description D515HLL IBM Tivoli Switch Analyzer Processor Lic/SW Maint 1 Anniv D515ILL IBM Tivoli Switch Analyzer Processor Lic/SW Maint 2 Anniv E00AMLL IBM Tivoli Switch Analyzer Processor SW Maint Rnwl 1 Anniv D515JLL IBM Tivoli Switch Analyzer Processor SW Maint Aft Lic 1 Anniv Part Number Description D515KLL IBM Tivoli Switch Analyzer Port Lic/SW Maint 1 Anniv D515LLL IBM Tivoli Switch Analyzer Port Lic/SW Maint 2 Anniv E00ANLL IBM Tivoli Switch Analyzer Port SW Maint Rnwl 1 Anniv D515MLL IBM Tivoli Switch Analyzer Port SW Maint Aft Lic 1 Anniv
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part Number Description BJ05LIE IBM Switch Analyzer V1.1 Media Pack International English
To order a media pack for either of the prerequisites specify the part number for either IBM Tivoli NetView or IBM Tivoli Enterprise Console® in the desired quantity from the following table:
Part Number Description BJ065IE IBM Tivoli NetView V7.1.2 Media Pack International English BJ05KML Tivoli Enterprise Console V3.7.1 Multilanguage Media Pack
IBM Tivoli Switch Analyzer integrates into the Tivoli product suite
through IBM Tivoli NetView Distributed 7.1.2 and requires that NetView
Distributed 7.1.2 be installed. This is available as either a
stand-alone product or as part of the IBM Tivoli Enterprise Console 3.7.1
and FixPack 2 package available on May 31, 2002. (Note:
Previous TEC releases did not include NetView and were not configured to
handle NetView events as well.)
Passport Advantage Software Maintenance
Software Maintenance (called Support for Tivoli products outside of Passport Advantage) is included with each product authorization acquired under Passport Advantage.
Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, simplifying management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
Terms and Conditions
Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.
Program Services and End of Support: Program services for an IBM Tivoli program are one year from the date IBM or your Business Partner makes the program available to you. The program services duration period shall be less than one year for programs acquired after the announcement of a program's end-of-support (EOS) date.
End of support for programs or versions/releases of programs will be announced 12 months prior to the effective date.
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Attention: Product Development
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:
Use Priority/Reference Code: YE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: firstname.lastname@example.org Mail: IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.