IBM United States
Software Announcement 202-081
April 9, 2002

IBM Tivoli Switch Analyzer Helps You Identify the Root-Cause of the Problem (Solve the Problem, Not the Symptom)

 ENUS202-081.PDF (29KB)


At a Glance

IBM Tivoli Switch Analyzer:

  • Provides Layer-2 discovery.
  • Identifies the relationship between devices, including Layer-2 and Layer-3 devices.
  • Identifies the root-cause of a problem without human intervention. During a network event storm, it filters out extraneous events to correlate to the true cause of the problem.
  • Performs correlation correctly whether the root-cause is an IP addressable interface, or a non-IP addressable port, card, or blade in a Layer-2 LAN switch.
  • Extends the capabilities of IBM Tivoli NetView Distributed and IBM Tivoli Event Console.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

Modern TCP/IP networks depend on multiple protocols for high-speed communications. Completing the network management root-cause picture requires insight into the behavior and status of the Switching layer (also called Layer 2). IBM Tivoli® Switch Analyzer provides Switching or Layer-2 root-cause management. In conjunction with IBM Tivoli NetView Distributed and IBM Tivoli Enterprise™ Console, IBM Tivoli Switch Analyzer extends Tivoli's end-to-end network and event management capabilities.

Key Prerequisites

  • IBM Tivoli Switch Analyzer integrates into the Tivoli product suite through IBM Tivoli NetView Distributed 7.1.2 and requires that NetView 7.1.2 be installed. This is available as either a stand-alone product or part of the IBM Tivoli Enterprise Console® 3.7.1 and FixPack 2 package available on or after May 31, 2002. (Note: Previous TEC releases did not include NetView and were not configured to handle NetView events as well.)
  • Hardware capable of supporting AIX® or Solaris.

Planned Availability Date

May 31, 2002

Description

Modern TCP/IP networks depend on multiple protocols for high-speed communications. Completing the network management root-cause picture requires insight into the behavior and status of the Switching layer (also called Layer 2). IBM Tivoli Switch Analyzer provides Layer-2 Switching root-cause management, extending Tivoli's end-to-end management capabilities.

Consolidating and Correlating

By providing Layer-2 discovery and correlation with Layer-3 topology, the product creates a complete root-cause solution. Identifying the root-cause of the problem reduces the time to repair, improves the delivery of IT services, and cuts overhead costs.

Hands-Free Management

The product automatically discovers Layer-2 devices and identifies the network relationships. This involves unique, SNMP interrogation of Layer-2 switches to gain an understanding of the switches' ports, cards, and blades in relation to the known Layer-3 topology. IBM Tivoli Switch Analyzer takes the information gained from interrogating Layer-2 devices and blends it in with the Layer-3 information to form a complete, Layer-2/3 topology.

Redundant Path Correlation

IBM Tivoli Switch Analyzer supports redundancy in networks, which presents special considerations for root-cause correlation. Network triangulation or meshing causes upstream or downstream arguments to appear insignificant, so there must be additional logic to correlate in these complex environments. Tivoli's Layer-2 root-cause correlation solves this with an industry-unique correlation process where the logical weight of down interfaces, ports, and cards is taken into account.

Resolution Scenario

A single outage on a central device can cause numerous outages across the enterprise. Tivoli's root-cause module simplifies the complexity of such outages, correlating all the down events to the single root-cause, ensuring that trouble resolution is directed to the source of the problem immediately and not to multiple problems that are simply a result of the root-cause. The result in this example is a correlated event for a port down on a gigabit switch.

Trademarks

 
AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for many Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page at:

For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page at:

Offering Information

Product information is available through Offering Information (OITOOL) at:

Publications

Documentation in softcopy form only is provided with the program package.

Technical Information

Specified Operating Environment

Hardware Requirements

Hardware platforms supporting the operating systems at the software levels stated in the Software Requirements section.

Software Requirements

IBM Tivoli Switch Analyzer integrates into the Tivoli product suite through IBM Tivoli NetView Distributed 7.1.2 and requires that NetView Distributed 7.1.2 be installed. This is available s either a stand-alone product or part of the IBM Tivoli Enterprise™ Console 3.7.1 and Fixpack 2 package available on or after May 31, 2002. (Note: Previous TEC releases did not include NetView and were not configured to handle NetView events as well.)

The following operating systems are supported:

  • AIX® 4.3.3
  • Solaris 2.7 or 2.8

Planning Information

Direct Customer Support: Direct customer support is provided by IBM Operational Support Services — Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — Support Line will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

Packaging: IBM Tivoli Switch Analyzer is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (GC23-4482)
  • CD-ROMs

Security, Auditability, and Control

IBM Tivoli Switch Analyzer uses the security and auditability features of the operating system software and the Tivoli Management Framework.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Customers with active maintenance or subscription for IBM Tivoli Switch Analyzer are entitled to receive the following media packs:

                                                  Part
Description                                       Number
 
IBM Tivoli Switch Analyzer                        BJ05LIE
 Media Pack

Ordering Information for Passport Advantage

The following ordering information is effective April 23, 2002. Orders will not be supported before April 23, 2002.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and port. To order IBM Tivoli Switch Analyzer for Passport Advantage, specify the desired part number and quantity.

Part
Number              Description
 
D515HLL             IBM Tivoli Switch Analyzer Processor
                     Lic/SW Maint 1 Anniv
D515ILL             IBM Tivoli Switch Analyzer Processor
                     Lic/SW Maint 2 Anniv
E00AMLL             IBM Tivoli Switch Analyzer Processor
                     SW Maint Rnwl 1 Anniv
D515JLL             IBM Tivoli Switch Analyzer Processor
                     SW Maint Aft Lic 1 Anniv
 
Part
Number              Description
 
D515KLL             IBM Tivoli Switch Analyzer Port
                     Lic/SW Maint 1 Anniv
D515LLL             IBM Tivoli Switch Analyzer Port
                     Lic/SW Maint 2 Anniv
E00ANLL             IBM Tivoli Switch Analyzer Port
                     SW Maint Rnwl 1 Anniv
D515MLL             IBM Tivoli Switch Analyzer Port
                     SW Maint Aft Lic 1 Anniv

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Part
Number              Description
 
BJ05LIE             IBM Switch Analyzer V1.1 Media Pack
                     International English

To order a media pack for either of the prerequisites specify the part number for either IBM Tivoli NetView or IBM Tivoli Enterprise Console® in the desired quantity from the following table:

Part
Number              Description
 
BJ065IE             IBM Tivoli NetView V7.1.2 Media Pack
                     International English
BJ05KML             Tivoli Enterprise Console V3.7.1
                     Multilanguage Media Pack

IBM Tivoli Switch Analyzer integrates into the Tivoli product suite through IBM Tivoli NetView Distributed 7.1.2 and requires that NetView Distributed 7.1.2 be installed. This is available as either a stand-alone product or as part of the IBM Tivoli Enterprise Console 3.7.1 and FixPack 2 package available on May 31, 2002. (Note: Previous TEC releases did not include NetView and were not configured to handle NetView events as well.)

Passport Advantage Software Maintenance

Software Maintenance (called Support for Tivoli products outside of Passport Advantage) is included with each product authorization acquired under Passport Advantage.

Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions and code-related problems.
  • Support during normal country business hours; namely, prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (severity 1) problems during non-prime shift hours; namely, all hours outside normal country business hours including national and/or statutory holidays.
  • Two hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software, an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week
    • Advanced search capabilities
    • A single interface to the IBM problem submission/management system for IBM distributed software

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, simplifying management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Terms and Conditions

Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: 30 day money-back guarantee

Usage Restriction: Yes. Usage is limited to the quantity of processors licensed.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Software Maintenance is in effect

Educational Allowance Available: Yes, 15% to qualified education institution customers

Licensed Program Materials Availability:

  • Restricted Materials of IBM: None
  • Nonrestricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies: Software Maintenance under Passport Advantage: Yes

Complementary Introductory Support: Not available

Program Services and End of Support: Program services for an IBM Tivoli program are one year from the date IBM or your Business Partner makes the program available to you. The program services duration period shall be less than one year for programs acquired after the announcement of a program's end-of-support (EOS) date.

End of support for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Software Maintenance for Tivoli Products and Passport Advantage

Support Center Applies: Yes. Access is available through the IBM Support Center, 800-237-5511.

Support Web Site for Problem Reporting

Availability of Passport Advantage Software Maintenance

  • Passport Advantage Software Maintenance is provided at no additional charge for each eligible program acquired until the first anniversary date. For an additional fee, a license can be acquired with maintenance to the second anniversary date.
  • Passport Advantage Software Maintenance is provided for renewal for a fee at each anniversary date. Customers who do not renew their Software Maintenance will have to purchase the Maintenance after License option to renew their maintenance agreement when they require a new level of software code or remote technical support.

Software Maintenance and Passport Advantage Software Maintenance Are Available Until: Twelve months after announcement of product discontinuance (that is, end of life [EOL])

Software Maintenance and Passport Advantage Software Maintenance Are Applicable To

  • The current release
  • The immediate previous release for 12 months after the general availability of the current release

APAR Mailing Address

    Tivoli Systems Inc.
    11400 Burnet Road
    Austin, TX 78758
    USA
    Attention: Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

Order Now

 Use Priority/Reference Code: YE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.