IBM United States
Software Announcement 202-064
March 26, 2002
IBM WebSphere Voice Response for Windows NT and Windows 2000, V3.1 Supports up to Four Telephony Trunks
At a Glance
WebSphere Voice Response for Windows NT and Windows 2000, V3.1 with DirectTalk technology provides:
WebSphere® Voice Response for Windows NT® and Windows® 2000, V3.1 with DirectTalk® Technology expands on DirectTalk for Windows, and provides Interactive Voice Response (IVR) support for up to four telephony trunks.
WebSphere Voice Response for Windows NT and Windows 2000, V3.1 can help your business improve customer satisfaction by reducing the time your customers need to wait for service. With WebSphere Voice Response for Windows NT and Windows 2000, V3.1 you can develop applications that can answer and screen large numbers of calls simultaneously and promptly without an operator.
You must have the following skills and prerequisites to install, configure, and commission this product, or should obtain them from an IBM Certified Voice Systems Business Partner. For a current list of Solution Providers, refer to:
WebSphere Voice Response for Windows NT and Windows 2000, V3.1:
Customers with Speech Recognition, or Text-to-Speech requirements can continue to use the following products:
While DirectTalk for Windows V3.0 remains available, V3.1 is rebranded to WebSphere Voice Response as part of the WebSphere Family of products.
You must be a Passport Advantage customer.
WebSphere Voice Response for Windows NT and Windows 2000, V3.1:
WebSphere Voice Response for Windows NT and Windows 2000, V3.1 also provides the following:
Scalability: Supports from 4 to 120 lines of telephony on a single system using a range of industry-standard analog and digital telephony cards from industry-leading suppliers such as Dialogic and Aculab.
Multiple IVR systems can be networked together and managed from a single system allowing an organization to expand the system up to 1200 lines.
Java and Voice XML Support: The CD-ROM for WebSphere Voice Response for Windows now includes the VoiceXML and Java support previously available from the Web. The WebSphere Voice Response simulator will be distributed on the WebSphere Voice Response for Windows base CD, but will not be automatically installed.
New Publications Structure: WebSphere Voice Response, VoiceXML, and Java publications are combined. The installation publication now reflects the common install and startup procedure of the VoiceXML, Java, and base WebSphere Voice Response environments.
Note: Although JCT cards are supported, the Continuous Speech Processing (CSP) function, which allows single board echo cancellation, is not supported.
Note: V1.5 of this card is supported. The Aculab V1.5 base card is required if Windows 2000 is used.
License Use Management (LUM): WebSphere Voice Response for Windows, V3.1 has LUM incorporated in the base product. Licensing is by "telephony port." The IBM standard License Access Process is used during installation to confirm user acceptance of terms and conditions. Ports used for trombone transfers (EXT channels) do not need licenses.
WebSphere Voice Response for Windows, Integrated Features in V3.1: The following features, available separately in DirectTalk for Windows, V3.0, are included in the WebSphere Voice Response, V3.1 base:
Accessibility by People with Disabilities
Telephone Callers: These are the end users of applications which our customers create to run on WebSphere Voice Response. They make up the vast majority of the Voice Response user population. They do not interact with any GUIs, only with the telephone user interfaces provided by the applications. These telephone user interfaces are fully accessible to people with no or low vision and, if speech recognition is implemented, to people with manual disabilities. Telephony devices for the deaf are supported in addition to ordinary phones. For any caller that can use a telephone, Voice Response provides full accessibility to the customer's data.
Application Developers: The telephone user interfaces (or "voice applications") are created by application developers, who use standard application development tools to access the Java, VoiceXML, and Object REXX APIs that Voice Response supports. We are working with the suppliers of these application development tools to support the accessibility features as they become available.
System Administrators: WebSphere Voice Response systems and applications are managed and monitored by systems administrators, who use a variety of user interfaces to perform their tasks. Some tasks can be performed using either a GUI or the command line, while others can only be performed using the GUI.
WebSphere Voice Response for Windows NT and Windows 2000 and WebSphere VoiceServer for AIX® and Windows 2000 are part of the WebSphere Voice family portfolio of voice and call processing products. These products enable business enterprises and service providers to give a caller access to their business applications and data at anytime, from any telephone.
WebSphere Voice Response for Windows NT and Windows 2000 enables the development and operation of automated customer service solutions for small to medium businesses and service providers. Clients, customers, employees, and other users can interact directly with business applications using telephones connected via public or private networks.
Statement of Direction
A limited beta version of code to support WebSphere Voice Server V2 running with WebSphere Voice Response for Windows V3.1 is available and may be requested by contacting your IBM representative. It is IBM's intention to incorporate this support for the use of IBM Speech Recognition and Text-To-Speech on WebSphere Voice Response for Windows, V3.1, in future versions of WebSphere Voice Server.
IBM reserves the right to change its plans without prior notice based on business judgement.
The following classes are available:
Course Title Number WebSphere(R) Voice Response for Windows(R) SW041 Application Development Introduction to Voice Processing SW033 WebSphere Voice Response Java(TM) SW084 Application Development Advanced Speech Enabled Application SW087 Design
For information on schedules, course locations, and enrollment in the United States and Europe, visit the following Web site:
The appropriate curriculum will include the enhancements described in this announcement.
Call IBM Education and Training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
Product information is available through Offering Information (OITOOL) at:
No hardcopy publications are shipped with this program, but the following will be available in Portable Document Format (PDF) on the Voice Systems Web site at:
Order Title Number Installation Guide GC34-5481 General Information and Planning GC34-5480 Application Development User's Guide SC34-5501 Application Development Using Java and GC34-6049 VoiceXML Application Programmer's Guide SC34-5497 Problem Solving GC34-5498 Administrator's Guide GC34-5496 ADSI Programmer's Guide SC34-5499 National Language Information GC34-5500
The following publications can be ordered at planned availability. To order, contact your IBM representative.
Order Title Number Installation Guide GC34-5481 General Information and Planning GC34-5480
The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who wish to subscribe, can visit the PNS Web site location at:
The IBM Publications Center Portal:
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.
Note: PNS subscribers most often order their publications via the Publication Center.
Order Title Number Installation Guide GC34-5481 General Information and Planning GC34-5480 Application Development User's Guide SC34-5501 Application Development Using Java and GC34-6049 VoiceXML
The following new line cards are supported and recommended for use in the following configurations:
Use the part numbers listed below to order Aculab cards from Aculab:
Part Description Number E1, ISDN (no DSP) 1 port E1 IBM-1P-E1-0-1 2 port E1 IBM-2P-E1-0-1 4 port E1 IBM-4P-E1-0-1 T1, ISDN (no DSP) 1 port T1 IBM-1P-T1-0-1 2 port T1 IBM-2P-T1-0-1 4 Port T1 IBM-4P-T1-0-1 E1, CAS (with DSP supplied) 1 port E1 IBM-1P-E1-1-1 2 port E1 IBM-2P-E1-2-1 4 port E1 IBM-4P-E1-4-1
For more information, or to order the above-mentioned Aculab cards from Aculab, contact:
Note: A CT-Bus (H.100 bus) cable is required when more than one adapter is installed, this cable will need the same number of connectors as there are adapters. This cable is shipped with the Aculab cards.
Your computer should have sufficient, free, full-length, 33 MHz, 5.0V PCI slots to accept the cards. For example:
Key Corequisites and Prerequisites
TREXX Host Communications Actions:
Interoperability between WebSphere Voice Response for Windows, V3.1 and DirectTalk for Windows, V3.0: Although using different software versions on networked WebSphere Voice Response/DirectTalk systems is not recommended, the following apply:
For further information, refer to the General Information and Planning Book (GC34-5480).
Customer Responsibilities: You are responsible for ensuring all the prerequisite hardware, line cards, cables, and software are obtained before installation of WebSphere Voice Response for Windows, V3.1.
You must provide a technician with telephony platform expertise to set up the telephony environment, and the system application environment. The customer can also request these services through the local IBM office, IBM Voice Systems Solutions Marketing, through one of the IBM Business Partners trained in voice application solutions, or with an integration agreement with IBM Global Services or other capable service provider. Contact your IBM Voice Systems representative for more information.
Problem Determination: You must determine the initial problem using documentation such as the Problem Solving Book (GC34-5498). If the error that occurred is a known hardware error, contact the hardware supplier (Dialogic or Aculab) for assistance. If the error that occurred is a known telephone network problem, contact your local telephone company. If this product was acquired from a source other than IBM, the customer should consult the provider of the software.
For more information on customer responsibilities, refer to the General Information and Planning Book (GC34-5480).
Migration Considerations: If you currently use DirectTalk for Windows or DirectTalk/2, you can migrate to WebSphere Voice Response. Migration considerations are fully described in the Installation Guide.
If you are using DirectTalk for Windows, note the following:
If you are using DirectTalk/2 note the following:
This program when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.
WebSphere Voice Response for Windows is a single install per server software product with per-port users.
WebSphere Voice Response for Windows, V3.1 is available as a free upgrade through Passport Advantage for existing licensees of DirectTalk for Windows, V3.0 who are on Universal Access Maintenance and Support contracts.
Part Description Number WebSphere Voice Response for Windows NT BL00SNA and Windows 2000, V3.1 Media Package, English WebSphere Voice Response for Windows, D5143LL V3.1 + CHARGE UNIT LIC/SW MAINT 1 ANNIV WebSphere Voice Response for Windows, D5144LL V3.1 + CHARGE UNIT LIC/SW MAINT 2 ANNIV WebSphere Voice Response for Windows, E00A6LL V3.1 + CHARGE UNIT SW MAINT RNWL 1 ANNIV Part Description Number WebSphere Voice Response for Windows, D5145LL V3.1 + CHARGE UNIT SW MAINT AFT LIC 1 ANNIV
Part Description Number WebSphere Voice Response for Windows NT BL00SNA and Windows 2000, V3.1 Media Package English
Terms and Conditions
Licensing: IBM International Program License Agreement. Proofs of Entitlement are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
WebSphere Voice Response for Windows NT and Windows 2000, V3.1 is offered through Passport Advantage only and does not provide for any shrink-wrap packages.
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: