IBM United States
Software Announcement 201-353
December 4, 2001
Tivoli Web Services Manager V1.7 Includes Tivoli Application Performance Management; Tivoli Web Services Analyzer V1.7 Includes National Language Support
At a Glance
Web Performance Management provided by Tivoli Web Services Manager can help:
Enterprise Application Performance Management provided by Tivoli Web Services Manager can help:
The Tivoli® Web performance management offering, Tivoli Web Services Manager V1.7, is being expanded to include enterprise application performance management (EAPM). This function is provided by including a new level of Tivoli Application Performance Management, the premier Tivoli enterprise application performance management program product. The new, more comprehensive offering will address the performance management of both Web-based applications and enterprise applications to help provide an end-to-end performance and availability solution. There are a number of enhancements focused on addressing a wider range of e-business and enterprise transactions, ease of use, and industry standards. A no-charge upgrade to Tivoli Web Services Manager V1.7 is provided for current customers of Tivoli Application Performance Management (5697-APM and 5698-APM).
Also announced today is the support for nine additional languages by Tivoli Web Services Analyzer. These same languages are also provided in Tivoli Web Services Manager.
Web Performance Management Enhancements
Tivoli Web Services Manager V1.7 include the following performance and availability enhancements in the area of e-business transaction monitoring.
Synthetic Transaction Investigator Improvements (STI): As more content on the Web becomes dynamic in nature, performance and availability tools should be able to easily monitor a number of different types of dynamic content while not increasing the skill requirements of the administrative and operations staff. This release of Tivoli Web Services Manager improves the ability of the Synthetic Transaction Investigator (STI) to work with client side generated dynamic content, and can help eliminate the need for the administrator to perform customization.
Correlation Reporting: In WebSphere environments where WebSphere Site Analyzer is deployed, Tivoli Web Services Manager can now provide reporting that correlates the performance metrics from Tivoli Web Services Manager with the Web metrics from WebSphere Site Analyzer. These correlated reports can show how Web site traffic is affecting Web site performance.
More Granular Administrative Roles: In organizations where different people will be responsible for different components of the Tivoli Web Services Manager, it is now possible to define administrators with unique administrative responsibilities. This will limit the functions that each administrator can perform.
Planned Availability Date
December 7, 2001
Translated Hardcopy Publications Date: December 28, 2001
End of Support
Based on the Tivoli end-of-support policy, Tivoli support for Tivoli Web Services Manager V1.6 and Tivoli Web Services Analyzer V1.6 will be discontinued December 7, 2002, which is 12 months after the planned availability date of V1.7.
The programs in this announcement are supported on the following systems:
Web Performance Management
Both the new Tivoli Web Services Manager offering and the new Tivoli Web Services Analyzer offering now support:
Enterprise Application Performance Management (EAPM)
EAPM is provided by the inclusion of a new, more comprehensive function level of the Tivoli Application Performance Management program product within the Tivoli Web Services Manager offering. The enhancements to Tivoli Application Performance Management, exclusively in Tivoli Web Services Manager, can help:
This new release of Tivoli Web Services Manager also aids an administrators' productivity by helping to enable them to:
Accessibility by People with Disabilities
The following features support use by people with disabilities:
These programs are not impacted by euro currency.
Both Tivoli Web Services Manager and Tivoli Web Services Analyzer are intended for large- and medium-sized companies that are:
Statement of Direction
The Synthetic Transaction Investigator function of Tivoli Web Services Manager V1.7 will be enhanced with the Page Analyzer Viewer in first half 2002. The Page Analyzer Viewer provides visualization of the performance of web page downloads, showing decomposition of the Web page into its component parts (for example, HTML, GIFs, Applets) and the activities involved in retrieving them.
The Page Analyzer Viewer function will begin a beta program in fourth quarter 2001.
All information being released concerning IBM's future direction represents IBM's current intent, is subject to change or withdrawal without notice, and represents goals and objectives only.
Product information will be available on day of announcement through Offering Information (OITOOL) at:
The following publications can be ordered after the planned availability date:
Order Title Number Tivoli(R) Web Solutions Installation GC32-0659 Guide (English) Tivoli Web Services Manager V1.7 and GI11-0775 Tivoli Web Services Analyzer V1.7 Release Notes (English) IPLA Pamphlet Z125-3301 License Information Document LC23-4474
To order, contact your IBM/Tivoli representative or your IBM/Tivoli Business Partner.
The following publications are provided in English, in displayable softcopy form, on the same CD-ROM as the product:
The publications above, as well as Tivoli Web Services Manager V1.7 and Tivoli Web Services Analyzer V1.7 Release Notes, may be downloaded from the Web on the planned availability date in the languages below:
In addition, the following publications will be available on the Web on December 28, 2001:
The Tivoli Application Performance Management User's Guide and Release Notes will be translated into the languages below:
Refer to the Tivoli Information Center at:
Specified Operating Environment
Review the README information provided with each product for the most current information.
Tivoli Web Services Manager
Tivoli Web Services Analyzer
The Enterprise Application Performance Management function of Tivoli Web Services Manager requires:
Windows(R) UNIX(R) Memory Requirements (MB) Client (ARM only) 5 3 Client with Client Capture 9 Client with IBM Simulation 17 Server and Gateway 5 2 Windows(R) UNIX(R) Hard Disk Space Requirements (MB) Client (ARM only) 2 2 Client with Client Capture 3 Client with IBM Simulation 60 Server and Gateway: TAPM 2.1 16 17 Web GUI (with IBM HTTP Server) 55 TAPM IBM Simulation 57 52 (TMR Server only)
Review the README information provided with each component for the most current information.
Web Performance Management:
The Enterprise Application Performance Management function of Tivoli Web Services Manager requires the following:
LoadRunner (VUGen) V6.5 or V7.02, from Mercury Interactive Products (used for transaction simulation)
The Tivoli APM V2.1 components are supported on the above platforms as detailed in the table below:
AIX Solaris HP-UX Win-NT W2K Win-98 Win-95 Server Yes Yes Yes Yes Yes* Gateway Yes Yes Yes Yes Yes* Endpoint Yes Yes Yes Yes Yes Yes Simulation I/F Yes Yes Yes** Client Capture Yes Yes Yes Yes Application Yes Yes Yes Yes Yes Yes Instrumentation (ARM) Web server Yes Yes
Tivoli Web Services Manager and Tivoli Web Services Analyzer are distributed with:
Note: The media noted above also contain the executable code and the documentation for the Tivoli Web Services Component Manager program product (5698-WCM).
The separate documentation package includes the following:
Security, Auditability, and Control
Tivoli Web Services Manager and Tivoli Web Services Analyzer use the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Current licensees of Tivoli Web Services Manager and Tivoli Web Services Analyzer, with support in effect, will receive instructions on how to order this update.
Current licensees of Tivoli Application Performance Management, 5697-APM or 5698-APM:
A no-charge upgrade to 5698-TWS may be ordered for licensed customers of 5697-APM or 5698-APM with support in effect. (Refer to Ordering Information for 5698-TWS below.) Customers upgrading to 5698-TWS will receive Tivoli First Year No-Charge Support.
Orders for new licenses will be accepted now.
Ordering Information for 5698-TWS and 5698-TWA
Ordering information for 5698-TWS and 5698-TWA will continue for a limited time to allow migration to the Passport Advantage offering.
Tivoli Management Points
Product Qty 1 Qty 250 Number Product Name Feature Feature 5698-TWA Tivoli Web Services 2186 2187 Analyzer 5698-TWS Tivoli Web Services 2188 2189 Manager No-charge upgrade to 2621 2622 5698-TWS from 5697-APM (Refer to Note below) No-charge upgrade to 2619 2620 5698-TWS from 5698-APM (Refer to Note below)
Note: Customers ordering the No-Charge upgrade should order 1.6 times the number of Tivoli Management Points (TMPs) they have acquired for Tivoli Application Performance Management (5697-APM/5698-APM). This will adjust their TMPs to reflect the higher point value of Tivoli Web Services Manager (5698-TWS) servers.
The 5698-TWS TMP requirements values will apply to new orders and Tivoli Support and Passport Advantage Maintenance renewals.
See your IBM representative or authorized Reseller if you need additional information.
Feature Distribution Language Number Medium English 5809 CD-ROM
Ordering Information for Passport Advantage
To order a media pack or a documentation pack for Passport Advantage, specify the applicable part number in the desired quantity from the following table:
Part Description Number Tivoli Web Services Manager V1.7 Media Pack BJ01VML Documentation Pack -- English BJ01WIE Tivoli Web Services Analyzer V1.7 Media Pack BJ01UML Documentation Pack -- English BJ01XIE
The quantity of the Passport Advantage part numbers in the following table is based on the number of required Tivoli Management Points. To order for Passport Advantage, specify the desired part number and quantity.
Part Description Number 5698-TWS Tivoli Web Services Manager License and Software Maintenance D56MQLL 1st Anniversary License and Software Maintenance D56MRLL 2nd Anniversary Software License Renewal to E16MTLL Anniversary Date Software Maintenance after License D56MULL to Anniversary Date No-Charge Upgrade to Tivoli Web D50YULL Servcies Manager from Tivoli Application Performance Manager 5698-TWA Tivoli Web Services Analyzer License and Software Maintenance D56NALL 1st Anniversary License and Software Maintenance D56NBLL 2nd Anniversary Software License Renewal to E16NILL Anniversary Date Software Maintenance after License D56NJLL to Anniversary Date
Passport Advantage Software Maintenance
Software Maintenance (called Support for Tivoli products outside of Passport Advantage) is included with each product authorization acquired under Passport Advantage.
Software Maintenance provides an easy and effective way to access, during the coverage period, eligible new versions and releases and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals. This makes it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
Withdrawal of Passport Advantage Part Numbers
The following Passport Advantage part numbers are withdrawn effective immediately:
Part Description Number Tivoli Web Services Manager V1.6 BJ6PQIE Media Pack Tivoli Web Services Analyzer V1.6 BJ7DVIE Media Pack
Terms and Conditions
For a limited time, during the migration period to Passport Advantage, certain customers may acquire eligible programs and Tivoli Support under agreements outside of Passport Advantage.
Terms and conditions for Program Number/Feature orders and IBM Passport Advantage are as follows:
Agreement: For orders under 5698-TWS and 5698-TWA: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an Order Form.
For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form
Support Center applies: Yes Access is available through the IBM Support Center, 800-237-5511 Availability of Tivoli The first year of Tivoli Support: Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement. Availability of Passport Advantage Software Passport Advantage Maintenance is provided at Software Maintenance: no additional charge for each eligible program acquired during the initial term. Passport Advantage Software Maintenance is provided at an additional charge for all eligible programs in the second and subsequent terms. Tivoli Support and Twelve months after Passport Advantage announcement of product Software Maintenance discontinuance (that is, are available until: end-of-life (EOL]) Tivoli Support and The current release Passport Advantage Software Maintenance The immediate previous are applicable to: release for twelve months after the general availability of the current release APAR Mailing Address: Tivoli Systems Inc. 11400 Burnet Road Austin, TX 78758 Attention: Product Development
The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
For price information on the base Programs and Support options, refer to Software Announcement 200-333 , dated September 26, 2000.
For Passport Advantage and charges, contact your authorized IBM Lotus® Business Partner. Additional information is also available on the Passport Advantage Web site:
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: