IBM United States
Software Announcement 201-311
October 30, 2001

WebSphere Voice Response for AIX, Version 2 Release 3, with DirectTalk Technology

 ENUS201-311.PDF (62KB)


At a Glance

Enhancements to WebSphere Voice Response for AIX in Version 2.3 include:

  • DirectTalk renamed WebSphere Voice Response
    • New name used in marketing and sales literature
    • DirectTalk continues to be used in product software references and publications during transition period
    • Up to four DTXA can now be placed in one pSeries server providing industry-leading telephony port density
    • Java and VoiceXML application environment improved and simplified
    • WebSphere Voice Server integration providing improved speech technology
    • Enhanced SS7 supports up to 1,440 ports
    • Brooktrout Fax support so that up to three fax cards may be installed in selected pSeries servers
    • ISDN INS1500 PRI
      • ISDN INS1500 protocol for Japan now supported on PBX
      • Integrated VoIP solution (Beta program)
    • AIX 4.3.3.50 support
    • Support for new pSeries servers 620 and 660 (RS/6000) systems
      • 7025-6F0, 7025-6F1, 7026-6H0, 7026-6H1
    • License Use Management support

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).

Overview

DirectTalk®, IBM's flagship Interactive Voice Response (IVR) system, has been renamed WebSphere™ Voice Response aligning it with the WebSphere Voice Server. DirectTalk for AIX® and DirectTalk for Windows® are now called WebSphere Voice Response for AIX, with DirectTalk Technology and WebSphere Voice Response for Windows NT® and Windows 2000 with DirectTalk Technology, respectively.

These IVR systems remain the preferred telephony platform connection environments for WebSphere Voice Server. The WebSphere Voice Response products enable you to access any electronic data held by a business enterprise via the telephone. WebSphere Voice Response for AIX, IBM's industry-leading IVR, is a high-performance, industrial strength voice processing system capable of providing voice response, text-to-speech, and speech recognition functions for medium and large volume call applications. When used with IBM's Message Center software, you have a fully scalable, unified messaging system.

WebSphere Voice Response for AIX for Version 2 Release 3 (Version 2.3) complements WebSphere Voice Server Version 2.0 making it possible to create integrated Web and telephone self-service access to your business data and processes. Refer to Software Announcement 201-309, dated October 30, 2001, for details.

WebSphere Voice Response for AIX V2.3 includes enhancements which provide for greater telephony trunk support per system, and support for new IBM e(logo)server pSeries systems. In addition, an integrated Voice Over IP (VoIP) solution is available through a managed Beta program.

IBM is the only IVR vendor offering its own speech recognition and text-to-speech technology, and providing Java™ and VoiceXML service creation environments as a standard deliverable.

WebSphere Voice Response for AIX Version 2.3 replaces DirectTalk for AIX Version 2.2 which is being withdrawn from marketing effective May, 31, 2002. WebSphere Voice Server Version 2.0 replaces DirectTalk Text to Speech for AIX and DirectTalk Speech Recognition for AIX, which will also be withdrawn on May 31, 2002. Service support for Version 2.2 will continue until January 31, 2003.

Key Prerequisites

WebSphere Voice Response for AIX Version 2.3 requires:

  • pSeries (RS/6000®) systems that support the use of the IBM ARTIC960RxD DTXA (#6310) adapter, for connectivity to the telephony networks
  • AIX 4.3.3
  • TCP/IP over LAN for the operation of single system image
  • Optional technical services for installation and commissioning from an IBM Certified Business Partner or IBM Global Services

Planned Availability Date

November 30, 2001

Description

IBM's flagship IVR systems for the AIX and Windows platforms are renamed WebSphere Voice Response for AIX, formerly DirectTalk for AIX, and WebSphere Voice Response for Windows NT and Windows 2000, formerly DirectTalk for Windows, respectively. Both names (WebSphere Voice Response and DirectTalk) are used in this software announcement literature.

WebSphere Voice Response for AIX, Version 2.3 is an IVR processing system for pSeries and RS/6000 servers operating with AIX.

Platform Support

AIX Operating System

WebSphere Voice Response for AIX, Version 2.3 operates with AIX Version 4.3.x (either 5765-655 or 5765-C34).

RS/6000 Systems Support

WebSphere Voice Response for AIX Version 2.3 now provides support for up to four IBM ARTIC960RxD Quad Digital Trunk PCI Adapter (DTXA) (#6310) in a single pSeries (RS/6000) system (up to 16 E1/T1 trunks). In addition, new pSeries systems are supported (refer to the Technical Information section).

Single System Image (SSI)

WebSphere Voice Response for AIX Version 2.3 continues to support SSI. It allows a cluster of WebSphere Voice Response systems to appear as a single system and offers easier application management.

Voice data and other application objects, state tables, prompts, custom servers, and so on, are held on a designated server node, and shared across multiple client nodes connected to the telephone networks. The server node has WebSphere Voice Server installed and configured as a server. Server/client connection is via TCP/IP over LAN. The choice of network should be related to the overall size of the WebSphere Voice Response solution, and anticipated volume of call traffic.

Scalability may be increased by adding extra client nodes as your installation traffic grows. WebSphere Voice Response applications can be stored centrally in all programming environments and shared across multiple systems:

  • For state tables applications: use SSI configuration
  • For Java applications: use central server to store the applications
  • For VoiceXML applications: use central Web server to store applications

Refer to the technical manuals for further information.

Java and VoiceXML Support

The WebSphere Voice Response for AIX, Version 2.3 product CD-ROM now includes JavaBeans and VoiceXML support, facilitating easier installation of the Java and VoiceXML application environments. This provides an environment to run JavaBeans and VoiceXML voice applications in addition to state tables voice applications. WebSphere Voice Response, Version 2.3 will ship with the existing DirectTalk VoiceXML Browser. For application developers, Beans and simulator will be available from the Web, if required.

Integration with WebSphere Voice Server

WebSphere Voice Server for AIX and Windows Version 2.0 provides voice recognition and text-to-speech technologies which may be accessed by a telephone caller via an appropriate telephony platform, for example, WebSphere Voice Response for AIX.

Telephony users benefit from using speech as the natural interface to machine data when conducting day to day business transactions. The user's spoken words recognized by the speech recognition function and the data response provided to them via text-to-speech conversion. Both are provided by WebSphere Voice Server, Version 2.0.

Existing customers using DirectTalk for AIX, Version 2.2 and IBM's DirectTalk Speech Recognition for AIX and/or DirectTalk Text-to-Speech for AIX, who upgrade to WebSphere Voice Response for AIX, Version 2.3, must also upgrade their speech recognition and text-to-speech software to WebSphere Voice Server, Version 2.0.

Voice application developers will benefit from these WebSphere Voice Server features:

  • Voice Toolkit for grammar development and text-to-speech exception dictionaries
  • Voice Toolkit for VoiceXML development tools and SDK

Enhancements to WebSphere Voice Response for AIX in Version 2.3 include:

  • 4 x DTXA trunk adapters support

    • Up to four DTXA cards can now be placed per number of slots allowed in one pSeries server. This provides industry-leading telephony port density and allowing expansion of the total number of ports per pSeries server from 360 up to 480 on a E1 link, and from 288 up to 384 on a T1 link.

  • Java and VoiceXML application environment improved and simplified

    • Java and VoiceXML are now shipped with Voice Response for AIX, Version 2.3 making it easier to install and maintain the software

  • New WebSphere Voice Server integration

    • WebSphere Voice Response for AIX Version 2.3 operates with WebSphere Voice Server Version 2.0 for text-to-speech and voice recognition functions. This replaces the previously available ViaVoice™ features.

  • Enhanced SS7

    • Now supports up to 1,440 ports of SS7. WebSphere Voice Response Signalling System (SS7) for AIX provides the connectivity required to attach WebSphere Voice Response for AIX to SS7 networks. Providing fault tolerant, highly resilient, SS7 connectivity to SS7 networks in European countries, it can be used to control calls into, and out of, up to four WebSphere Voice Response systems using up to 1,440 (previously 960) simultaneous, two-way channels across the four WebSphere Voice Response systems.

  • Brooktrout Fax supports features of the Brooktrout TR114-P16S 16 port fax card. Up to three fax cards can be installed in selected pSeries servers allowing voice applications written for WebSphere Voice Response to support inbound and outbound, simultaneous, two-way, channel fax communication. Up to 48 fax channels are supported when three fax cards are installed with a minimum of one DTXA card.

    This fax card is available directly from the Brooktrout Corporation and can be ordered by fax by calling +322-658-0180 .

    For further information or assistance, contact Richard Hamilton at Brooktrout on +44-1344-380207.

  • ISDN INS1500 PRI

    • ISDN INS1500 protocol for Japan is now supported. WebSphere Voice Response now provides connectivity to a PBX using the INS1500 ISDN protocol, also referred to as ISDN-J. It provides similar function to other ISDN protocols already supported.

  • Integrated VoIP solution (Beta program)

    • In addition to the VoIP support currently available through the Cisco A5300 VoIP/PSTN Gateway, an integrated VoIP solution is available through a managed Beta program. Based on a new PCI RS/6000 adapter, the integrated VoIP solution has an improved footprint, installation, systems management, and cost benefits. It does not require any vendor hardware or software external to the system. If you are interested in an early trial of the integrated VoIP solution through the managed Beta program, please contact your IBM representative.

  • New publications structure

    • WebSphere Voice Response for AIX Version 2.3, VoiceXML, and JavaBeans publications are combined. The installation publication now reflects the common install and startup procedure of the VoiceXML, JavaBeans, and base DirectTalk environments.

  • SSI/HACMP scalability improvements

    • Supports up to 1,500 channels per SSI cluster

  • Supports AIX 4.3.3

    • Customers upgrading to this version should be aware that AIX Version 4.3.3.50 is required.

  • Support for new pSeries servers 620 and 660 (RS/6000)
    • 7025-6F0, 7025-6F1, 7026-6H0, 7026-6H1

  • License Use Management support

    • WebSphere Voice Response for AIX, Version 2.3 is controlled using the IBM License Use Management tool. For example, ADSI, GeoTel, ISDN, and base WebSphere for Voice Response are under license control and a license key must be entered in order to enable these features.

The ARTIC960RxF Resource Adapter, (#6311), (DTRA) is not supported with WebSphere Voice Response for AIX Version 2.3.

RS/6000 systems with MCA Bus do not support WebSphere Voice Response for AIX, Version 2.3.

Support for all levels of DirectTalk for AIX in RS/6000 systems with the MCA bus is being withdrawn from marketing on May 31, 2002.

WebSphere Voice Response for AIX Version 2.2 will continue to be shipped with JavaBeans for DirectTalk, Version 1.5 until May 31, 2002.

Accessibility by People with Disabilities

For Software Offerings:

DirectTalk for AIX is a voice application enabler, which gives end users telephone access to business data and services. In this way it provides accessibility for blind and visually impaired people who would not be able to access the data and services using regular Web pages or traditional graphic interfaces.

In addition, support for users of Telephony Devices for the Deaf (TDD) is included in the product.

Many application development tasks can be performed using a text editor and line commands. Alternatively, application development can be done using Java or VoiceXML development tools supplied by IBM and third parties.

Some system administration tasks can be performed using text-based commands.

Euro Currency

This program is EuroReady.

For more information on the implications of the euro, visit the IBM euro Web site at:

EuroReady Products

IBM considers an IBM product to be EuroReady if the product, when used in accordance with its associated documentation, is capable of correctly processing monetary data in the euro denomination and of respecting the euro currency formatting conventions (including the euro sign). This assumes that all other products (for example, hardware, software, and firmware) that are used with this product are also EuroReady. IBM hardware products that are EuroReady may or may not have an engraved euro sign key on their keyboards.

Currently, EuroReady status applies primarily to IBM products specific to the EMU countries. Products that are not specific to these countries are deemed to be "not ready" for euro unless otherwise stated in the product's country-specific specifications.

IBM Hardware Ready

IBM supplies certain IBM products which include third-party software (pre-loaded or not) and/or third-party attached hardware. In these instances, IBM is not in a position to assert that these third-party products are, in themselves, EuroReady.

Therefore, such IBM products will be designated as Hardware ready.

EuroReady Solutions

IBM considers a solution to be EuroReady when the solution providers have:

  • Analyzed the euro requirements, including the need to comply with relevant EC rules
  • Built in appropriate function

and can clearly demonstrate this by:

  • Detailing euro related requirements
  • Describing how these will be implemented in the solution
  • Declaring when the implementation will be generally available

The euro capabilities of a EuroReady solution will be clearly identified as features of the solution specification, as described in the contracts document.

Product Positioning

WebSphere Voice Response for AIX, Version 2.3 and WebSphere Voice Server for AIX and Windows 2000 are part of the WebSphere Voice family portfolio of voice and call processing products, which enable business enterprises and service providers to give caller access to their business applications and data, anytime, anyplace, from any telephone.

WebSphere Voice Response for AIX enables the development and operation of automated customer service solutions for medium and large enterprises, Telcos, and service providers. Clients, customers, employees, and other users can interact directly with business applications using telephones connected via public or private networks.

WebSphere Voice Response-based solutions can reduce operating costs and improve productivity, with powerful, scalable solutions from 12 to thousands of voice communication ports operating in customer premises or within telecommunication networks.

Enhancements in WebSphere Voice Response for AIX, Version 2.3 extend its position as a leader in the field of voice processing technologies.

Trademarks

 
pSeries is a trademark of International Business Machines Corporation.
 
WebSphere, ViaVoic, and the e-business logo are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
DirectTalk, AIX, and RS/6000 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

The following classes are available:

Course                                                      Course
Title                                                       Number
 
IBM DirectTalk(R) Application Development                   SW063
IBM DirectTalk for AIX(R) Installation                      SW064
 and Systems Management
IBM DirectTalk Beans Application                            SW081
 Development
IBM WebSphere(TM) Voice Server Installation,                SW083
 Development and Deployment
IBM WebSphere Voice Server Application                      SW088
 Development

Visit the following Web site for additional information on schedules, course locations and enrollment in the United States and Europe:

The appropriate curriculum will include the enhancements described in this announcement.

Call IBM Education and Training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

Publications

WebSphere Voice Response publications will continue to be ordered as "DirectTalk" publications after planned availability. To inquire when publications are available and to order, contact your IBM representative.

                                                          Order
Title                                                     Number
 
DirectTalk Application Development Using                  GC34-6049
 Java(TM) and VoiceXML
DirectTalk for AIX General Information                    GC33-1840
 and Planning
Installation                                              GC33-1842
Configuring the System                                    SC33-1843
User Interface Guide                                      SC33-1841
Managing and Monitoring the System                        SC33-1844
Application Development using State                       SC33-1846
 Tables
Designing and Managing State Table                        SC33-1845
 Applications
Custom Servers                                            SC33-1847
 
                                                          Order
Title                                                     Number
 
Problem Determination                                     GC33-1849
3270 Servers                                              SC33-1848
DirectTalk for AIX GeoTel Custom Server                   SC34-5317
 User's Guide
Programming for the Signaling Interface                   SC33-1851
Programming for the ADSI feature                          SC34-5380
Scalable SS7 Support                                      GC34-5903
Fax Using Brooktrout                                      GC34-5982

The following publications will also be available at planned availability from the following Web site at:

                                                          Order
Title                                                     Number
 
DirectTalk Application Development Using                  GC34-6049
 Java and VoiceXML
DirectTalk for AIX General Information                    GC33-1840
 and Planning
Installation                                              GC33-1842
Configuring the System                                    SC33-1843
User Interface Guide                                      SC33-1841
Managing and Monitoring the System                        SC33-1844
Application Development Using State                       SC33-1846
 Tables
Designing and Managing State Table                        SC33-1845
 Applications
Custom Servers                                            SC33-1847
Problem Determination                                     SC33-1849
3270 Servers                                              SC33-1848
DirectTalk for AIX GeoTel Custom Server                   SC34-5317
 User's Guide
Programming for the Signaling Interface                   SC33-1851
Programming for the ADSI feature                          SC34-5380
Scalable SS7 Support                                      GC34-5903
Fax Using Brooktrout                                      GC34-5982

The following manuals are shipped in hard copy form with the product shipment:

                                                          Order
Title                                                     Number
 
DirectTalk for AIX General Information                    GC33-1840
 and Planning
DirectTalk for AIX Installation                           GC33-1842

The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who wish to subscribe, can visit the PNS Web site location at:

The IBM Publications Center Portal:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Note that PNS subscribers most often order their publications via the Publications Center.

Displayable Softcopy Publications: An online version of the IBM DirectTalk for AIX library is available in Portable Document Format (PDF). Refer to the following Web site:

then select the product and follow links to "Literature."

The IBM DirectTalk for AIX library is available with the product on a CD-ROM. A partial library (SK3T-6937-00) is available at planned availability and the complete library (SK3T-6937-01) is available on January 11, 2002.

The IBM DirectTalk Publications CD-ROM (SK2T-1787-05) is also available and will include the DirectTalk for AIX, Version 2.3 library starting January 11, 2001.

                                                          Order
Title                                                     Number
 
DirectTalk:  Application Development                      GC34-6049
 Using Java and VoiceXML
DirectTalk for AIX General Information                    GC33-1840
 and Planning
Installation                                              GC33-1842
Configuring the System                                    SC33-1843
User Interface Guide                                      SC33-1841
Managing and Monitoring the System                        SC33-1844
Application Development Using State                       SC33-1846
 Tables
Designing and Managing State Table                        SC33-1845
 Applications
Custom Servers                                            SC33-1847
Problem Determination                                     GC33-1849
3270 Servers                                              SC33-1848
DirectTalk for AIX GeoTel Custom Server                   SC34-5317
 User's Guide
Programming for the Signaling Interface                   SC33-1851
Programming for the ADSI feature                          SC34-5380
Scalable SS7 Support                                      GC34-5903
Fax Using Brooktrout                                      GC34-5982

These displayable manuals can be used with Adobe Acrobat Reader. Terms and conditions for use of the machine-readable files are shipped with the files.

Technical Information

Specified Operating Environment

Hardware Requirements

WebSphere Voice Response will be referred to as "DirectTalk".

Prerequisite System Hardware: The DirectTalk for AIX licensed program runs on selected models of the RS/6000® and IBM e(logo)server pSeries systems. These may be large server systems, rack-mounted telephony servers, or workstation entry servers, depending on the performance and channel requirements. Smaller RS/6000 and pSeries client systems can be used for Voice Application development or for the recording of high-quality voice segments (using DAT or high-quality microphone).

Connectivity to the Telephone Network: Connectivity with the telephone network is provided directly from selected pSeries or RS/6000 systems with PCI bus, if the IBM ARTIC960RxD Quad Digital Trunk PCI Adapter feature number 6310 (DTXA) is installed. No external IBM 9295/9291 hardware is required.

For existing installations, connectivity with the telephone network may still be provided by the IBM 9291 Digital Trunk Processor or the 9295 Multiple Digital Trunk Processor if Digital Trunk Adapters feature number 6309 (DTQA) are used in the RS/6000 system. (Note that these products are no longer available from IBM.)

Support for New RS/6000 Systems

DirectTalk for AIX now supports the following new pSeries models, with the ARTIC960RxD Digital Trunk Adapter (DTXA, #6310):

  • RS/6000 Model 7043-140, 150, 260, 170 with 2 x DTXA feature 6310
  • RS/6000 Model 7044-270 with 3 x DTXA feature 6310
  • RS/6000 Model 7026-H70 with 3 x DTXA feature 6310
  • RS/6000 Model 7026-B80 with 4 x DTXA feature 6310
  • RS/6000 Model 7025-F80, 7025-6F0, and 6F1 (pSeries Model 620) with 4 x DTXA feature 6310
  • RS/6000 Model 7026-H80, 7026-6H0, and 6H1 (pSeries Model 660) with 4 x DTXA feature 6310

Card Interconnection: The following cables are supported for use with the DTXA trunk card (#6310) and the Brooktrout OEM fax card with DirectTalk software:

  • 2877 H.100, 4-Drop Cable
  • 2878 SCbus, 5-Drop Cable
  • 2879 SCbus to H.100, 4-Drop Cable
  • 4354 H.100, 8-Drop Cable

Support of the Brooktrout Fax Card: The Brooktrout TR114-P16S card must be attached to a DTXA trunk adapter (up to three fax cards are supported, in conjunction with a restricted number of DTXAs — feature number 6310, in selected systems — consult your IBM representative for further information ) via top card cable connectors combination consisting of:

  • 5-way, SCbus — feature number 2878
  • 4-way H.100 with a single SCbus connector — feature number 2879

These cables are referenced in the DirectTalk General Information and Planning Manual (GC33-1840), Chapter 7 (SCbus and H.100 connections), and apply to any SCbus or H.100 adapters that are connected to a DTXA card. Therefore, they are not specific to the Brooktrout adapter.

Support for all levels of previous DirectTalk software operating in RS/6000 with MCA Bus is withdrawn.

RS/6000 systems with MCA Bus are not supported by WebSphere Voice Response for AIX, Version 2.3.

Voice Segment Creation/Audio Support: Some models of the RS/6000 system do not support high-quality audio input by means of a plug in the Ultimedia Services (UMS) adapter or by integrated audio support within the system board (for example, some models of the RS/6000 with PCI bus).

For these systems, the following options exist for the recording of voice segments:

  1. Record via the telephone.
  2. Use a separate RS/6000 system with UMS support for the recording and preparation of voice segments.
  3. Use a separate PC with an industry audio card (for example, Soundblaster) and import standard audio files (such as .wav) using the Batch Voice Import facility of DirectTalk.

Software Requirements

Mandatory Software Requirements: AIX Version 4.3.3.50 is required when upgrading from earlier releases.

DirectTalk for AIX, Version 2.3 requires:

  • Software: AIX 4.3.3 (SPO 5692-AIX)
  • Program Number: Either 5765-655 or 5765-C34

When operating a full voice solution with WebSphere Voice Server, additional software may be required.

Optional Software Requirements

The following minimum release levels of separately orderable AIX licensed programs may also be required, depending on the application:

                                Program
Software Title                  Number            Required for:
 
Ultimedia Services/6000         5696-906          For voice
 V2.1 or the UMS                                   segment
 included in the AIX                               creation and
 4.2 Bonus Pack                                    U.S.English TTS
 
Communications Server           5765-D20          For 3270 support
 for AIX V6
 
VisualAge(R) for                5765-C64          For custom
 AIX 4.3, or later                                 servers

Note: DB2® Version 7.2 is shipped with DirectTalk for AIX for internal use only by DirectTalk for AIX.

Limitations

Maximum Telephone Trunks per RS/6000 System

WebSphere Voice Response, Version 2.3 supports:

  • An E1 system with up to 16 trunks (480 channels) on selected pSeries (RS/6000) systems with PCI bus and 4 x DTXA.
  • A T1 system with up to 16 trunks (384 channels) on selected pSeries (RS/6000) systems with PCI bus and 4 x DTXA.
  • Up to 16 trunks is fully supported on state tables provided enough CPU/memory is available to run applications.
  • Java and VoiceXML applications may support a lesser number of channels. Further information can be found in the General Information and Planning publications.

WebSphere Voice Response for AIX V2.3 does not support the ARTIC960RxF Resource Adapter (#6311) (DTRA).

WebSphere Voice Response for AIX, Version 2.3 does not support RS/6000 systems with the MCA Bus.

Support for all levels of DirectTalk for AIX in RS/6000 systems with MCA bus will be withdrawn on May 31, 2002.

WebSphere Voice Response for AIX is not compatible with Tivoli® TACF or PDOS.

Performance Considerations: Performance of the DirectTalk system, with multiple trunks attached to a single system, is dependent on the DirectTalk application and the performance capabilities of the RS/6000 system.

Planning Information

Homologation/Telecommunications Approvals: Operation of equipment connected to telephony networks requires certification (homologation) approvals in some countries of the world. Contact your IBM representative for further information.

Thermal Considerations (Large Line Size Installations): With large line size installations involving multiple RS/6000 systems and 9295 Multiple Digital Trunk Processors, adequate provision for humidity/temperature control of the room must be maintained so that both the RS/6000 and the 9295 remain within their individual operating environment specifications.

Customer Responsibilities: The customer is responsible for installing telephone trunks (T1 or E1 CEPT), developing the appropriate voice application, and recording application-specific voice prompts.

National Languages: Voice prompts may be recorded in the language chosen by the customer, for the specific country language or dialect.

National Language Support: DirectTalk is partially enabled for subset left-to-right languages using single-byte code pages. Additional national language functions or tools have not been added to support the programming of user-developed interfaces and servers other than those provided by AIX Version 4.3.x. and AIX associated licensed products. Textual description of all recorded voice segments and messages is in the left-to-right single-byte code pages only.

All menus and labels associated with the user interface are isolated from the executable code and can be translated to the national language. The translation of menus and labels can be performed using functions provided as part of the DirectTalk NLS panels.

DirectTalk is enabled for national language support for only the voice portion of the language-sensitive functions. The system administrator may define individual system macros (how date, time, numbers, monetary values, and telephone numbers are played) for additional languages.

Packaging: WebSphere Voice Response is packaged as follows: either preloaded on a pSeries (RS/6000) system, on SPO, or via stand-alone CD-ROM orders. For a limited transition period, when you install or configure this product, or reference the associated product publications, you may find this product still referred to as DirectTalk for AIX.

Packaging for Stand-alone Orders

WebSphere Voice Response for AIX Base:

  • CD-ROM (base)
  • Proof of Entitlement (PoE) for number of telephony channels purchased
  • Two License Information documents (one DirectTalk for AIX, 5765-B81 and one DirectTalk Beans, 5784-A79)
  • Memo to Users
  • Two hardcopy publications

ISDN:

  • CD-ROM for ISDN protocols
  • PoE for number of ISDN trunks purchased

Telephony for the Deaf:

  • CD-ROM (base)
  • PoE for one TDD user

Support for GeoTel:

  • CD-ROM (support for GeoTel)
  • PoE for one server user

ADSI Support:

  • CD-ROM (ADSI support)
  • PoE for one trunk user

SS7 Call Manager:

  • CD-ROM
  • PoE (one)
  • License Information document

Security, Auditability, and Control

The announced programs use the security and auditability features of the RS/6000 system and the AIX Version 4 operating system.

The security and auditability features (of the announced programs) include:

  • Encrypted password protection for application development functions, system management functions, and voice messages
  • Compressed voice data that can be displayed or heard only by using DirectTalk algorithms
  • The statistics management function that provides call and user activity information for a seven-day period
  • Automatic or on-demand reports

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

DirectTalk for AIX Version 2.3 is a Program Package with a single charge unit per server, and multiple Use Authorizations for the required numbers of telephone lines (channels) to be supported. DirectTalk for AIX Program Package is also a prerequisite for a range of optionally-orderable priced features, which have their own Program Packages and Use Authorizations.

WebSphere Voice Response for AIX will continue to be ordered under the old name, DirectTalk for AIX.

DirectTalk for AIX may be ordered either pre-loaded on a pSeries (RS/6000) or you may order as a stand-alone package.

A 5692-AIX SPO order and media definition is mandatory for orders of program package material (refer to the SPO) for new orders of DirectTalk for AIX Version 2.3 and for upgrades to Version 2.3.

In addition, individual licensed program orders under program number 5765-B81 are required for registration and billing. Charges, terms and conditions, and ordering information for 5765-B81 remain unchanged for the base DirectTalk product and its features.

When ordering, use "channels" for "lines."

DirectTalk for AIX: AIX SPO

AIX Platform SPO under 5692-AIX
 
                                                          Feature
Description                                               Number
 
DirectTalk for AIX
 
DirectTalkfor AIX Base                                    0936
Telephony for the Deaf (TDD)                              0937
ISDN DMS 100                                              0938
ISDN AT+T 5ESS/G3i                                        0939
Support for GeoTel                                        0942
ADSI support                                              0943

DirectTalk for AIX: DirectTalk one-time charge (OTC) order numbers under 5765-B81. (Current OTC order numbers are unchanged, and shown for reference.)

Description                                               Feature
(under 5765-B81)                                          Number
 
DirectTalk for AIX Base                                   0168
 
Use licenses for DirectTalk channels
 
1-9 channels                                              0027
10-49 channels                                            0028
50-99 channels                                            0029
100-249 channels                                          0030
250 and above channels                                    0031
250 channel pack                                          0046
 
DTXA 1 trunk software support (note 1)                    0532
 
DTXA 1 trunk hardware migration (note 2)                  0651
 
ISDN DMS100 support                                       0171
ISDN AT+T 5ESS/G3i support                                0172
 
ISDN 1 trunk support                                      0174
 
Telephony for the Deaf (TDD) support                      0155
TDD 1 user                                                0190
 
Support for GeoTel                                        0534
GeoTel 1 server                                           0535
ADSI support                                              0503
ADSI 1 trunk support                                      0504

Note 1: To support DTXA trunk adapter in RS/6000 system.

Note 2: For users currently having 9295/SPack installations moving to DTXA trunk support.

Upgrades

OTC Upgrade Feature Number
 
                                                     5765-001 V1.x
                                5765-B81 V2.x        to Latest
                                to                   Release of
Description                     5765-B81 V2.3        5765-B81 V2
 
DirectTalk AIX base             0536                 0169
 upgrade
 
1-9 channels upgrade            0034                 0041
 
10-49 channels upgrade          0035                 0042
 
50-99 channels upgrade          0036                 0043
 
100-249 channels                0037                 0044
 upgrade
 
250 and above,                  0038                 0045
 channels upgrade
 
250 channel pack                0650                 0649
 upgrade
 
DTXA 1 trunk support            0570                 NA
 upgrade Note 3

NA = Not Applicable

Note 3: For users of DTXA trunk adapters upgrading their DirectTalk for AIX software.

OTC Upgrade Feature Number
 
                                                     5765-001 V1.x
                                5765-B81 V2.x        to Latest
                                to                   Release of
Description                     5765-B81 V2.3        5765-B81 V2
 
TDD upgrade                     0564                 0638
 
TDD 1 user upgrade              0565                 0179
ISDN DMS100 support             0566                 0640
 upgrade
 
ISDN AT&T support               0567                 0641
 upgrade
 
ISDN 1 trunk upgrade            0569                 0180
Support for GeoTel              0534                 NA
 upgrade
 
GeoTel 1 server                 0535                 NA
 upgrade
ADSI support upgrade            0599                 NA
 
ADSI 1 trunk upgrade            0600                 NA

Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Customization Options: Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Registration Features: 5765-B81, DirectTalk for AIX, Version 2.3

SPO (5692-AIX): A 5692-AIX SPO is mandatory for shipments of program distribution and publications. The individual licensed program orders (for example, XXXX-XXX) are for registration and billing purposes only. No shipment occurs under these orders.

To receive shipment of machine-readable materials on CD-ROM requires an SPO (5692-AIX). Billing for the media type selected is generated under the SPO. To prevent additional billing expenses, place only one SPO order per machine.

Select one of the following (5692-AIX) feature numbers for the licensed program hardcopy-entitled publications, along with feature number 9001 for asset registration to be shipped on a given date.

                                                          Program
Program Name                                              Number
 
DirectTalk for AIX V2.3                                   5765-B81

For System Preload quote media code 5005.

Under SPO 5692-AIX, feature number 3470 can be used to suppress hardcopy documentation. To order entitled hardcopy documentation only, order feature number 3430.

Terms and Conditions

Licensing: IPLA. PoEs are required for all authorized use.

Limited Warranty Applies: Yes

Program Services: Available until January 31, 2003

The following Voice Systems products end-of-service dates are extended.

Program Name                          PID           End of Service
 
DirectTalk for AIX V2.2               5765-B81      January 31, 2003
DirectTalk for Windows(R) V3.0        5639-F59      January 31, 2003
IBM Message Center for DirectTalk     5697-F64      January 31, 2002
 V6.3
IBM Message Center for DirectTalk     5697-F64      January 31, 2003
 V6.4
DirectTalk Speech Recognition         5765-E46      January 31, 2003
 for AIX V1.2
DirectTalk Text to Speech for         5765-E53      January 31, 2003
 AIX V1.2
DirectTalk Speech Recognition         5639-L85      January 31, 2003
 for Windows V1.2
DirectTalk Digit Speech               5697-G13      January 31, 2003
 
 Recognition for Windows V1.2
DirectTalk Digit Speech               5697-G13      January 31, 2003
 Recognition for AIX V1.1

Money-Back Guarantee: Two-month, money-back guarantee

Copy and Use on Home/Portable Computer: No

Volume Orders (IVO): No

Passport Advantage Applies: No

Passport Advantage Subscription Applies: No

IBM Operational Support Services — Support Line: Yes

AIX/UNIX® Upgrade Protection Applies: No

Entitled Upgrade for Current AIX/UNIX Upgrade Protection Licensees: No

AS/400® Software Subscription Applies: No

Variable Charges Apply: No

Educational Allowance Available: Yes, 15% education allowance applies to qualified education institution customers.

Prices

Purchase prices are unchanged.

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Order Now

 Use Priority/Reference Code: RE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. RE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
pSeries is a trademark of International Business Machines Corporation.
 
WebSphere and the e-business logo are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
DirectTalk, AIX, RS/6000, DB2, VisualAge, Tivoli, and AS/400 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a registered trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark is a registered trademark of the Open Company in the United States and other countries.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.