IBM United States
Software Announcement 201-311
October 30, 2001
WebSphere Voice Response for AIX, Version 2 Release 3, with DirectTalk Technology
At a Glance
Enhancements to WebSphere Voice Response for AIX in Version 2.3 include:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).
DirectTalk®, IBM's flagship Interactive Voice Response (IVR) system, has been renamed WebSphere Voice Response aligning it with the WebSphere Voice Server. DirectTalk for AIX® and DirectTalk for Windows® are now called WebSphere Voice Response for AIX, with DirectTalk Technology and WebSphere Voice Response for Windows NT® and Windows 2000 with DirectTalk Technology, respectively.
These IVR systems remain the preferred telephony platform connection environments for WebSphere Voice Server. The WebSphere Voice Response products enable you to access any electronic data held by a business enterprise via the telephone. WebSphere Voice Response for AIX, IBM's industry-leading IVR, is a high-performance, industrial strength voice processing system capable of providing voice response, text-to-speech, and speech recognition functions for medium and large volume call applications. When used with IBM's Message Center software, you have a fully scalable, unified messaging system.
WebSphere Voice Response for AIX for Version 2 Release 3 (Version 2.3) complements WebSphere Voice Server Version 2.0 making it possible to create integrated Web and telephone self-service access to your business data and processes. Refer to Software Announcement 201-309, dated October 30, 2001, for details.
WebSphere Voice Response for AIX V2.3 includes enhancements which provide for greater telephony trunk support per system, and support for new IBM pSeries systems. In addition, an integrated Voice Over IP (VoIP) solution is available through a managed Beta program.
IBM is the only IVR vendor offering its own speech recognition and text-to-speech technology, and providing Java and VoiceXML service creation environments as a standard deliverable.
WebSphere Voice Response for AIX Version 2.3 replaces DirectTalk for AIX Version 2.2 which is being withdrawn from marketing effective May, 31, 2002. WebSphere Voice Server Version 2.0 replaces DirectTalk Text to Speech for AIX and DirectTalk Speech Recognition for AIX, which will also be withdrawn on May 31, 2002. Service support for Version 2.2 will continue until January 31, 2003.
WebSphere Voice Response for AIX Version 2.3 requires:
IBM's flagship IVR systems for the AIX and Windows platforms are renamed WebSphere Voice Response for AIX, formerly DirectTalk for AIX, and WebSphere Voice Response for Windows NT and Windows 2000, formerly DirectTalk for Windows, respectively. Both names (WebSphere Voice Response and DirectTalk) are used in this software announcement literature.
WebSphere Voice Response for AIX, Version 2.3 is an IVR processing system for pSeries and RS/6000 servers operating with AIX.
AIX Operating System
WebSphere Voice Response for AIX, Version 2.3 operates with AIX Version 4.3.x (either 5765-655 or 5765-C34).
RS/6000 Systems Support
WebSphere Voice Response for AIX Version 2.3 now provides support for up to four IBM ARTIC960RxD Quad Digital Trunk PCI Adapter (DTXA) (#6310) in a single pSeries (RS/6000) system (up to 16 E1/T1 trunks). In addition, new pSeries systems are supported (refer to the Technical Information section).
Single System Image (SSI)
WebSphere Voice Response for AIX Version 2.3 continues to support SSI. It allows a cluster of WebSphere Voice Response systems to appear as a single system and offers easier application management.
Voice data and other application objects, state tables, prompts, custom servers, and so on, are held on a designated server node, and shared across multiple client nodes connected to the telephone networks. The server node has WebSphere Voice Server installed and configured as a server. Server/client connection is via TCP/IP over LAN. The choice of network should be related to the overall size of the WebSphere Voice Response solution, and anticipated volume of call traffic.
Scalability may be increased by adding extra client nodes as your installation traffic grows. WebSphere Voice Response applications can be stored centrally in all programming environments and shared across multiple systems:
Java and VoiceXML Support
The WebSphere Voice Response for AIX, Version 2.3 product CD-ROM now
includes JavaBeans and VoiceXML support, facilitating easier installation
of the Java and VoiceXML application environments. This provides an
environment to run JavaBeans and VoiceXML voice applications in addition
to state tables voice applications. WebSphere Voice Response,
Version 2.3 will ship with the existing DirectTalk VoiceXML Browser.
For application developers, Beans and simulator will be available from
the Web, if required.
Integration with WebSphere Voice Server
WebSphere Voice Server for AIX and Windows Version 2.0 provides voice recognition and text-to-speech technologies which may be accessed by a telephone caller via an appropriate telephony platform, for example, WebSphere Voice Response for AIX.
Telephony users benefit from using speech as the natural interface to machine data when conducting day to day business transactions. The user's spoken words recognized by the speech recognition function and the data response provided to them via text-to-speech conversion. Both are provided by WebSphere Voice Server, Version 2.0.
Existing customers using DirectTalk for AIX, Version 2.2 and IBM's DirectTalk Speech Recognition for AIX and/or DirectTalk Text-to-Speech for AIX, who upgrade to WebSphere Voice Response for AIX, Version 2.3, must also upgrade their speech recognition and text-to-speech software to WebSphere Voice Server, Version 2.0.
Voice application developers will benefit from these WebSphere Voice Server features:
Enhancements to WebSphere Voice Response for AIX in Version 2.3 include:
The ARTIC960RxF Resource Adapter, (#6311), (DTRA) is not supported with WebSphere Voice Response for AIX Version 2.3.
RS/6000 systems with MCA Bus do not support WebSphere Voice Response for AIX, Version 2.3.
Support for all levels of DirectTalk for AIX in RS/6000 systems with the MCA bus is being withdrawn from marketing on May 31, 2002.
Accessibility by People with Disabilities
For Software Offerings:
DirectTalk for AIX is a voice application enabler, which gives end users telephone access to business data and services. In this way it provides accessibility for blind and visually impaired people who would not be able to access the data and services using regular Web pages or traditional graphic interfaces.
In addition, support for users of Telephony Devices for the Deaf (TDD) is included in the product.
Many application development tasks can be performed using a text editor and line commands. Alternatively, application development can be done using Java or VoiceXML development tools supplied by IBM and third parties.
This program is EuroReady.
For more information on the implications of the euro, visit the IBM euro Web site at:
IBM considers an IBM product to be EuroReady if the product, when used in accordance with its associated documentation, is capable of correctly processing monetary data in the euro denomination and of respecting the euro currency formatting conventions (including the euro sign). This assumes that all other products (for example, hardware, software, and firmware) that are used with this product are also EuroReady. IBM hardware products that are EuroReady may or may not have an engraved euro sign key on their keyboards.
Currently, EuroReady status applies primarily to IBM products specific to the EMU countries. Products that are not specific to these countries are deemed to be "not ready" for euro unless otherwise stated in the product's country-specific specifications.
IBM Hardware Ready
IBM supplies certain IBM products which include third-party software (pre-loaded or not) and/or third-party attached hardware. In these instances, IBM is not in a position to assert that these third-party products are, in themselves, EuroReady.
Therefore, such IBM products will be designated as Hardware ready.
IBM considers a solution to be EuroReady when the solution providers have:
and can clearly demonstrate this by:
The euro capabilities of a EuroReady solution will be clearly identified as features of the solution specification, as described in the contracts document.
WebSphere Voice Response for AIX, Version 2.3 and WebSphere Voice Server for AIX and Windows 2000 are part of the WebSphere Voice family portfolio of voice and call processing products, which enable business enterprises and service providers to give caller access to their business applications and data, anytime, anyplace, from any telephone.
WebSphere Voice Response for AIX enables the development and operation of automated customer service solutions for medium and large enterprises, Telcos, and service providers. Clients, customers, employees, and other users can interact directly with business applications using telephones connected via public or private networks.
WebSphere Voice Response-based solutions can reduce operating costs and improve productivity, with powerful, scalable solutions from 12 to thousands of voice communication ports operating in customer premises or within telecommunication networks.
Enhancements in WebSphere Voice Response for AIX, Version 2.3 extend its position as a leader in the field of voice processing technologies.
The following classes are available:
Course Course Title Number IBM DirectTalk(R) Application Development SW063 IBM DirectTalk for AIX(R) Installation SW064 and Systems Management IBM DirectTalk Beans Application SW081 Development IBM WebSphere(TM) Voice Server Installation, SW083 Development and Deployment IBM WebSphere Voice Server Application SW088 Development
Visit the following Web site for additional information on schedules, course locations and enrollment in the United States and Europe:
The appropriate curriculum will include the enhancements described in this announcement.
Call IBM Education and Training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
Product information will be available on day of announcement through Offering Information (OITOOL) at:
WebSphere Voice Response publications will continue to be ordered as "DirectTalk" publications after planned availability. To inquire when publications are available and to order, contact your IBM representative.
Order Title Number DirectTalk Application Development Using GC34-6049 Java(TM) and VoiceXML DirectTalk for AIX General Information GC33-1840 and Planning Installation GC33-1842 Configuring the System SC33-1843 User Interface Guide SC33-1841 Managing and Monitoring the System SC33-1844 Application Development using State SC33-1846 Tables Designing and Managing State Table SC33-1845 Applications Custom Servers SC33-1847 Order Title Number Problem Determination GC33-1849 3270 Servers SC33-1848 DirectTalk for AIX GeoTel Custom Server SC34-5317 User's Guide Programming for the Signaling Interface SC33-1851 Programming for the ADSI feature SC34-5380 Scalable SS7 Support GC34-5903 Fax Using Brooktrout GC34-5982
The following publications will also be available at planned availability from the following Web site at:
Order Title Number DirectTalk Application Development Using GC34-6049 Java and VoiceXML DirectTalk for AIX General Information GC33-1840 and Planning Installation GC33-1842 Configuring the System SC33-1843 User Interface Guide SC33-1841 Managing and Monitoring the System SC33-1844 Application Development Using State SC33-1846 Tables Designing and Managing State Table SC33-1845 Applications Custom Servers SC33-1847 Problem Determination SC33-1849 3270 Servers SC33-1848 DirectTalk for AIX GeoTel Custom Server SC34-5317 User's Guide Programming for the Signaling Interface SC33-1851 Programming for the ADSI feature SC34-5380 Scalable SS7 Support GC34-5903 Fax Using Brooktrout GC34-5982
The following manuals are shipped in hard copy form with the product shipment:
Order Title Number DirectTalk for AIX General Information GC33-1840 and Planning DirectTalk for AIX Installation GC33-1842
The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who wish to subscribe, can visit the PNS Web site location at:
The IBM Publications Center Portal:
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.
Note that PNS subscribers most often order their publications via the Publications Center.
Displayable Softcopy Publications: An online version of the IBM DirectTalk for AIX library is available in Portable Document Format (PDF). Refer to the following Web site:
The IBM DirectTalk for AIX library is available with the product on a CD-ROM. A partial library (SK3T-6937-00) is available at planned availability and the complete library (SK3T-6937-01) is available on January 11, 2002.
The IBM DirectTalk Publications CD-ROM (SK2T-1787-05) is also available and will include the DirectTalk for AIX, Version 2.3 library starting January 11, 2001.
Order Title Number DirectTalk: Application Development GC34-6049 Using Java and VoiceXML DirectTalk for AIX General Information GC33-1840 and Planning Installation GC33-1842 Configuring the System SC33-1843 User Interface Guide SC33-1841 Managing and Monitoring the System SC33-1844 Application Development Using State SC33-1846 Tables Designing and Managing State Table SC33-1845 Applications Custom Servers SC33-1847 Problem Determination GC33-1849 3270 Servers SC33-1848 DirectTalk for AIX GeoTel Custom Server SC34-5317 User's Guide Programming for the Signaling Interface SC33-1851 Programming for the ADSI feature SC34-5380 Scalable SS7 Support GC34-5903 Fax Using Brooktrout GC34-5982
Specified Operating Environment
WebSphere Voice Response will be referred to as "DirectTalk".
Prerequisite System Hardware: The DirectTalk for AIX licensed program runs on selected models of the RS/6000® and IBM pSeries systems. These may be large server systems, rack-mounted telephony servers, or workstation entry servers, depending on the performance and channel requirements. Smaller RS/6000 and pSeries client systems can be used for Voice Application development or for the recording of high-quality voice segments (using DAT or high-quality microphone).
Connectivity to the Telephone Network: Connectivity with the telephone network is provided directly from selected pSeries or RS/6000 systems with PCI bus, if the IBM ARTIC960RxD Quad Digital Trunk PCI Adapter feature number 6310 (DTXA) is installed. No external IBM 9295/9291 hardware is required.
For existing installations, connectivity with the telephone network may
still be provided by the IBM 9291 Digital Trunk Processor or the 9295
Multiple Digital Trunk Processor if Digital Trunk Adapters feature number
6309 (DTQA) are used in the RS/6000 system.
(Note that these products are no longer available from IBM.)
Support for New RS/6000 Systems
DirectTalk for AIX now supports the following new pSeries models, with the ARTIC960RxD Digital Trunk Adapter (DTXA, #6310):
Support of the Brooktrout Fax Card: The Brooktrout TR114-P16S card must be attached to a DTXA trunk adapter (up to three fax cards are supported, in conjunction with a restricted number of DTXAs feature number 6310, in selected systems consult your IBM representative for further information ) via top card cable connectors combination consisting of:
These cables are referenced in the DirectTalk General Information and Planning Manual (GC33-1840), Chapter 7 (SCbus and H.100 connections), and apply to any SCbus or H.100 adapters that are connected to a DTXA card. Therefore, they are not specific to the Brooktrout adapter.
Voice Segment Creation/Audio Support: Some models of the RS/6000 system do not support high-quality audio input by means of a plug in the Ultimedia Services (UMS) adapter or by integrated audio support within the system board (for example, some models of the RS/6000 with PCI bus).
For these systems, the following options exist for the recording of voice segments:
DirectTalk for AIX, Version 2.3 requires:
When operating a full voice solution with WebSphere Voice Server, additional software may be required.
The following minimum release levels of separately orderable AIX licensed programs may also be required, depending on the application:
Program Software Title Number Required for: Ultimedia Services/6000 5696-906 For voice V2.1 or the UMS segment included in the AIX creation and 4.2 Bonus Pack U.S.English TTS Communications Server 5765-D20 For 3270 support for AIX V6 VisualAge(R) for 5765-C64 For custom AIX 4.3, or later servers
Note: DB2® Version 7.2 is shipped with DirectTalk for AIX for internal use only by DirectTalk for AIX.
WebSphere Voice Response, Version 2.3 supports:
WebSphere Voice Response for AIX V2.3 does not support the ARTIC960RxF Resource Adapter (#6311) (DTRA).
WebSphere Voice Response for AIX, Version 2.3 does not support RS/6000 systems with the MCA Bus.
Support for all levels of DirectTalk for AIX in RS/6000 systems with MCA bus will be withdrawn on May 31, 2002.
WebSphere Voice Response for AIX is not compatible with Tivoli® TACF or PDOS.
Performance of the DirectTalk system, with multiple trunks attached
to a single system, is dependent on the DirectTalk application and the
performance capabilities of the RS/6000 system.
Homologation/Telecommunications Approvals: Operation of equipment connected to telephony networks requires certification (homologation) approvals in some countries of the world. Contact your IBM representative for further information.
Thermal Considerations (Large Line Size Installations): With large line size installations involving multiple RS/6000 systems and 9295 Multiple Digital Trunk Processors, adequate provision for humidity/temperature control of the room must be maintained so that both the RS/6000 and the 9295 remain within their individual operating environment specifications.
National Language Support: DirectTalk is partially enabled for subset left-to-right languages using single-byte code pages. Additional national language functions or tools have not been added to support the programming of user-developed interfaces and servers other than those provided by AIX Version 4.3.x. and AIX associated licensed products. Textual description of all recorded voice segments and messages is in the left-to-right single-byte code pages only.
All menus and labels associated with the user interface are isolated from the executable code and can be translated to the national language. The translation of menus and labels can be performed using functions provided as part of the DirectTalk NLS panels.
DirectTalk is enabled for national language support for only the voice portion of the language-sensitive functions. The system administrator may define individual system macros (how date, time, numbers, monetary values, and telephone numbers are played) for additional languages.
Packaging: WebSphere Voice Response is packaged as follows: either preloaded on a pSeries (RS/6000) system, on SPO, or via stand-alone CD-ROM orders. For a limited transition period, when you install or configure this product, or reference the associated product publications, you may find this product still referred to as DirectTalk for AIX.
Packaging for Stand-alone Orders
WebSphere Voice Response for AIX Base:
Telephony for the Deaf:
Support for GeoTel:
SS7 Call Manager:
Security, Auditability, and Control
The announced programs use the security and auditability features of the RS/6000 system and the AIX Version 4 operating system.
The security and auditability features (of the announced programs) include:
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
DirectTalk for AIX Version 2.3 is a Program Package with a single charge unit per server, and multiple Use Authorizations for the required numbers of telephone lines (channels) to be supported. DirectTalk for AIX Program Package is also a prerequisite for a range of optionally-orderable priced features, which have their own Program Packages and Use Authorizations.
WebSphere Voice Response for AIX will continue to be ordered under the old name, DirectTalk for AIX.
DirectTalk for AIX may be ordered either pre-loaded on a pSeries (RS/6000) or you may order as a stand-alone package.
A 5692-AIX SPO order and media definition is mandatory for orders of program package material (refer to the SPO) for new orders of DirectTalk for AIX Version 2.3 and for upgrades to Version 2.3.
In addition, individual licensed program orders under program number 5765-B81 are required for registration and billing. Charges, terms and conditions, and ordering information for 5765-B81 remain unchanged for the base DirectTalk product and its features.
When ordering, use "channels" for "lines."
DirectTalk for AIX: AIX SPO
AIX Platform SPO under 5692-AIX Feature Description Number DirectTalk for AIX DirectTalkfor AIX Base 0936 Telephony for the Deaf (TDD) 0937 ISDN DMS 100 0938 ISDN AT+T 5ESS/G3i 0939 Support for GeoTel 0942 ADSI support 0943
DirectTalk for AIX: DirectTalk one-time charge (OTC) order numbers under 5765-B81. (Current OTC order numbers are unchanged, and shown for reference.)
Description Feature (under 5765-B81) Number DirectTalk for AIX Base 0168 Use licenses for DirectTalk channels 1-9 channels 0027 10-49 channels 0028 50-99 channels 0029 100-249 channels 0030 250 and above channels 0031 250 channel pack 0046 DTXA 1 trunk software support (note 1) 0532 DTXA 1 trunk hardware migration (note 2) 0651 ISDN DMS100 support 0171 ISDN AT+T 5ESS/G3i support 0172 ISDN 1 trunk support 0174 Telephony for the Deaf (TDD) support 0155 TDD 1 user 0190 Support for GeoTel 0534 GeoTel 1 server 0535 ADSI support 0503 ADSI 1 trunk support 0504
Note 1: To support DTXA trunk adapter in RS/6000 system.
Note 2: For users currently having 9295/SPack installations moving to DTXA trunk support.
OTC Upgrade Feature Number 5765-001 V1.x 5765-B81 V2.x to Latest to Release of Description 5765-B81 V2.3 5765-B81 V2 DirectTalk AIX base 0536 0169 upgrade 1-9 channels upgrade 0034 0041 10-49 channels upgrade 0035 0042 50-99 channels upgrade 0036 0043 100-249 channels 0037 0044 upgrade 250 and above, 0038 0045 channels upgrade 250 channel pack 0650 0649 upgrade DTXA 1 trunk support 0570 NA upgrade Note 3
NA = Not Applicable
Note 3: For users of DTXA trunk adapters upgrading their DirectTalk for AIX software.
OTC Upgrade Feature Number 5765-001 V1.x 5765-B81 V2.x to Latest to Release of Description 5765-B81 V2.3 5765-B81 V2 TDD upgrade 0564 0638 TDD 1 user upgrade 0565 0179 ISDN DMS100 support 0566 0640 upgrade ISDN AT&T support 0567 0641 upgrade ISDN 1 trunk upgrade 0569 0180 Support for GeoTel 0534 NA upgrade GeoTel 1 server 0535 NA upgrade ADSI support upgrade 0599 NA ADSI 1 trunk upgrade 0600 NA
Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Customization Options: Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Registration Features: 5765-B81, DirectTalk for AIX, Version 2.3
SPO (5692-AIX): A 5692-AIX SPO is mandatory for shipments of program distribution and publications. The individual licensed program orders (for example, XXXX-XXX) are for registration and billing purposes only. No shipment occurs under these orders.
To receive shipment of machine-readable materials on CD-ROM requires an SPO (5692-AIX). Billing for the media type selected is generated under the SPO. To prevent additional billing expenses, place only one SPO order per machine.
Select one of the following (5692-AIX) feature numbers for the licensed program hardcopy-entitled publications, along with feature number 9001 for asset registration to be shipped on a given date.
Program Program Name Number DirectTalk for AIX V2.3 5765-B81
For System Preload quote media code 5005.
Under SPO 5692-AIX, feature number 3470 can be used to suppress hardcopy documentation. To order entitled hardcopy documentation only, order feature number 3430.
Terms and Conditions
The following Voice Systems products end-of-service dates are extended.
Program Name PID End of Service DirectTalk for AIX V2.2 5765-B81 January 31, 2003 DirectTalk for Windows(R) V3.0 5639-F59 January 31, 2003 IBM Message Center for DirectTalk 5697-F64 January 31, 2002 V6.3 IBM Message Center for DirectTalk 5697-F64 January 31, 2003 V6.4 DirectTalk Speech Recognition 5765-E46 January 31, 2003 for AIX V1.2 DirectTalk Text to Speech for 5765-E53 January 31, 2003 AIX V1.2 DirectTalk Speech Recognition 5639-L85 January 31, 2003 for Windows V1.2 DirectTalk Digit Speech 5697-G13 January 31, 2003 Recognition for Windows V1.2 DirectTalk Digit Speech 5697-G13 January 31, 2003 Recognition for AIX V1.1
Purchase prices are unchanged.
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:
Use Priority/Reference Code: RE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: firstname.lastname@example.org Mail: IBM Atlanta Sales Center Dept. RE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.