IBM United States
Software Announcement 201-184
June 26, 2001
Tivoli Management Solution for Exchange V1.1 Offers Comprehensive Monitoring and Management of Microsoft Exchange
At a Glance
Tivoli Management Solution for Exchange Version 1.1 offers monitoring capabilities for Microsoft Exchange availability and performance. Product capabilities include:
If your enterprise uses Microsoft Exchange 5.5 or 2000 systems for messaging and collaboration, Tivoli® Management Solution for Exchange Version 1.1 provides easily configurable proactive monitoring, reporting, and problem solving for Exchange environments. These environments can range from stand-alone e-mail servers to the distributed, clustered configuration required by global e-business.
Installing Tivoli Management Solution for Exchange requires minimal setup time and automatically configures to the Exchange environment. The application then automatically fixes problems, allowing your staff to focus on the issues you target as important. Management solutions can be precisely customized for each environment by using a highly intuitive graphical interface.
Tivoli Management Solution for Exchange can help your enterprise by, for example:
Tivoli Management Solution for Exchange provides comprehensive monitoring and management of Microsoft Exchange 5.5 and 2000 systems. Specific solution set rules are designed to:
This program is not impacted by euro currency.
The new Tivoli Management Solution for Exchange 1.1 is a Framework optional product that does not require the framework for operation as does the current Tivoli Manager for Exchange. The new Tivoli Management Solution for Exchange features support for Microsoft Exchange 5.5 and 2000, minimal installation and setup time, and a new flexible rules engine.
Training is available for all Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at:
For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page on the Internet at:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
Displayable Softcopy Publications: The following Tivoli Management Solution for Exchange publications are offered in displayable softcopy form. The publications are shipped on CD-ROM.
These PDF manuals can be displayed or printed by using Adobe Acrobat Reader licensed programs in any of the supported environments. Terms and conditions for use of the machine-readable files are shipped with the files.
Specified Operating Environment
Tivoli Management Solution for Exchange is distributed with:
Security, Auditability, and Control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Shipment will begin on the planned availability date.
Current Licensees of 5697-EXC or 5698-EXC: Until December 31, 2001, a no-charge (NC) upgrade to 5698-MSE may be ordered for those customers currently licensed for 5697-EXC V1.2, Tivoli Manager for Microsoft Exchange, or 5698-EXC V01.02.00, Tivoli Manager for Microsoft Exchange.
Upgrades may be acquired by customers currently licensed for 5697-SPT for 5697-EXC or 5698-SPT for 5698-EXC. Customers upgrading to 5698-MSE will receive Tivoli 1st Year NC Support.
Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).
The quantity of Tivoli Management Points is based on number of distributed servers per tier.
Use the following table to order the program products listed below.
Product Number: 5698-MSE Tivoli Management Points Product Name Qty 1 Qty 250 Tivoli Management 2310 2311 Solution for Exchange Upgrade to 5698-MSE 2342 2343 from Tivoli Manager for Microsoft Exchange 5697-EXC Upgrade to 5698-MSE 2449 2450 from Tivoli Manager for Microsoft Exchange 5698-EXC
Tivoli Systems Support
Although the first year of support is included in the product price, a NC order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support NC feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.
Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.
Standard- Support Categories Standard 24 Select Support Coverage via Normal 24 x 7 24 x 7 Web, Phone, Fax, and Bus Hrs e-mail Web Support Tools Yes Yes Yes (TIPS, FAQs, White Papers, Tools, Patch Downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial "Tivoli Select" No No Yes Support Review (one customer location and one review per contract) Standard- Support Categories Standard 24 Select Heightened Responsiveness Severity 1 -- 1 hour No No Yes Severity 2 -- 2 hour No No Yes Severity 3 -- 4 hour No No Yes Severity 4 -- 4 hour No No Yes Fast Path to No No Yes "Tivoli Select" Level 2 Engineer Heightened No No Yes Resolution Priority Proactive Tivoli No No Yes Management Notification On-site When No No Yes Required (two trips per year not to exceed six days in total) "Tivoli Select" No No Quarterly Support Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes Renewable Tivoli Management Points Required in Aggregate
During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the NC support period.
In subsequent years, if a customer wants to upgrade to the Tivoli
Standard-24 or Tivoli Select Support option, an MES order must be entered
to discontinue the existing support option feature number and to add the
feature number for the desired options. After an MES order is entered,
the support will be renewed and billed annually at that support level
unless support is cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support Support for for NC OTC OTC OTC Program Program Feature Feature Feature Feature Number Name Number Number Number Number 5698-MSE Tivoli Management Solution for Exchange Qty of 1 2324 2312 2313 2314 Qty of 250 2325 2315 2316 2317
5698-SPT Subsequent Year Options
Use the following table to order support (5698-SPT) for the program products listed below.
Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Feature Feature Number Name Number Number Number 5698-MSE Tivoli Management Solution for Exchange Qty of 1 2318 2319 2320 Qty of 250 2321 2322 2323
The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.
Feature Distribution Language Number Medium English 5809 CD-ROM
Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Terms and Conditions
Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an Order Form.
Support Center Yes applies: Access is available through the Tivoli Support Center, 800-TIVOLI8 (848-6548) Availability: The first year of Tivoli Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement Available until Twelve months after written notice the product is of product discontinuance, (that is, discontinued: end-of-life (EOL)) Applicable for: The current release The immediate previous release level for 12 months after the general availability of the current release APAR Mailing Tivoli Systems Inc. Address: 9442 Capital of Texas Highway Austin, TX 78759 USA Attention: Product Development
The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Tivoli Management Points Product Product Name Number Qty 1 Charge Qty 250 Charge Tivoli 5698-MSE 2310 $31 2311 $7,750 Management Solution for Exchange
5698-SPT First-Year Support Options
Upgrade Upgrade Upgrade from from from 1st Year Std-24 1st Year to to to Std-24 Select Select Support Support Support Support Support for for OTC OTC OTC Program Program Feature Feature Feature Number Name Number OTC Number OTC Number OTC 5698-MSE Tivoli Management Solution for Exchange Qty 1 2312 $ 2 2313 $ 4 2314 $ 2 Qty 250 2315 375 2316 875 2317 500
5698-SPT Subsequent Year Support Options
Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Annual Feature Annual Feature Annual Number Name Number Charge Number Charge Number Charge 5698-MSE Tivoli Management Solution for Exchange Qty 1 2318 $ 5 2319 $ 6 2320 $ 8 Qty 250 2321 1,125 2322 1,500 2323 2,000
The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: