IBM United States
Software Announcement 201-168
June 12, 2001

Tivoli Business Systems Manager V1R5 Expands the Command and Control of the IT Infrastructure

 ENUS201-168.PDF (63KB)

(Corrected on August 22, 2001)

Changes made in the Technical Information section.

At a Glance

This release of Tivoli® Business Systems Manager (BSM):

  • Constructs line of business views that reflect the current applications and business systems within the enterprise, which may contain a complex mixture of system resources like network elements, systems, middleware, databases, and applications across the entire enterprise
  • Consolidates information scattered throughout the enterprise for a single command and control focal point
  • Integrates with change management systems, scheduling systems, and automation systems to provide a single view of the overall status and health of system resources
  • Enables real-time monitoring
  • Integrates Tivoli Manager product family and Tivoli Ready products
  • Works with existing management tools
  • Manages business system components on Windows NT, Windows 2000, AIX, HP-UX, OS/400®, Sun Solaris, and OS/390 Operating Systems

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001).

Overview

TBSM, Tivoli's availability and performance flagship product, takes IT resource management to the next level, the business system level. A business system could potentially consist of multiple applications across multiple systems and networks spanning both host and distributed systems. TBSM allows users to quickly create business system views (enterprise application integration), using drag and drop technologies which, when combined with the auto-discovery features of Tivoli Ready/Tivoli Application Management products, means a quick deployment with a rapid return on investment.

TBSM consolidates events from a wide range of Tivoli, IBM, and Independent System Vendors' (ISV) products into a context that accurately reflects the state of your business. With this business systems focus, actions can be prioritized based on their impact to your business. TBSM lets you take proactive action before outages impact your bottom line.

What's New in this Version

  • Server support for both Windows NT® and Windows® 2000
  • New Java™ GUI that supports clients running on Sun Solaris, Linux, AIX®, and Windows family including Windows 2000
  • Ability to launch products from the TBSM GUI within context
  • Updated/new third party monitoring support for MVS™, CICS®, DB2®, and IMS™
  • Monitoring of WebSphere™ for OS/390®
  • Monitoring of Computer Associates (CA) The Next Generation (TNG)
  • Monitoring for NetIQ
  • Expanded NetView interface with APPN® SNA resource autodiscovery and management

Key Prerequisites

Base Package

  • OS/390 Version 2 Release 7, or later (5647-A01)
  • z/OS V1R1 (5694-A01)
  • NetView for OS/390 Version 1 Release 2, or later, for managing CICS, DB2, IMS or MVS environments
  • Windows NT 4.0 Operating System and Windows NT Service Pack 5, or later, or Windows 2000 Operating System

Distributed Edition Package

  • Windows NT 4.0 Operating System and Windows NT Service Pack 5, or later, or Windows 2000 Operating System
  • Tivoli Management Framework 3.6.1, or later

For a detailed list of prerequisites, refer to the Software Requirements section of this announcement.

Planned Availability Date

June 29, 2001

Description

Tivoli Business Systems Manager is based on an open, flexible, object data store. This provides an open, extendable, and scalable solution capable of management support for the diverse environments customers have today.

This new release of TBSM has the following enhancements.

New Java GUI and Java Application Server for TBSM

This support provides a new Java-based Application Server and GUI for TBSM, and extends the number of client platforms to those which support Java. This single console serves both Administrators and Operators.

Subsystem Monitoring

Updated/new third party monitoring support for MVS, CICS, DB2, and IMS as follows:

  • Landmark (The Monitor) TMON
    • MVS, CICS, DB2
  • BMC MainView
    • MVS, CICS, DB2 and IMS
  • Candle Omegamon
    • IMS added
Enhanced Network Monitoring
  • NetView SNA resources from RODM
    • Provides monitoring of a subset of SNA resources
    • Includes bulk discovery of subset of SNA resources contained in RODM data cache
  • CA Unicenter TNG
  • NetIQ

New Monitoring Capabilities

  • WebSphere
    • Monitoring of WebSphere for OS/390

Storage Management

  • Monitor Systems Managed Storage (SMS)
    • Show relationships of data sets to volumes and storage devices
    • Real-time viewing of data set information contained in the catalog and VTOC entries

New Utilities

New utilities that assist you when tracking product updates on Windows NT, and upgrading to TBSM 1.5.

WebSphere

This support monitors WebSphere OS/390. TBSM is used to manage the WebSphere environment. Adding this support to that for CICS, IMS, and DB2 provides a complete picture of the WebSphere environment plus the middleware it uses for application processing. This release will provide an object view of WebSphere/390. It covers objects which are created as MVS Address Spaces. Also, as TBSM provides a model more consistent with the Sysplex approach (rather than an individual system approach), this can be expanded to show WebSphere as a Sysplex application.

Ability to Launch Products from the TBSM Java GUI Within Context

This support allows you to launch a product from the TBSM Java GUI. Launch points are defined to allow launch directly into NetView's Management Console (NMC). Generic support is also included to allow other applications to be launched from the TBSM GUI.

Improved Security

This support enhances the security capabilities of TBSM. Rather than rely on the Windows registry, authentication is performed to validate logons and passwords. Users logon to the client specifying their domain-qualified Windows NT login and password. This information is encrypted and sent to the Application Server, which attempts to authenticate the user and return an indication of either a login failure (for example, expired password) or the user's authorization to the client.

The new TBSM Java-based application server can be set up with Windows groups for TBSM operators and administrators. Users can then login to their groups and perform TBSM functions.

TBSM continues to have the following capabilities:

  • A Windows technology-based GUI that lets you use a drag-and-drop feature to define customized line-of-business views. Business impact and hyperbolic resource views are also supported.
  • An integrated CIM-compliant data model supporting managed resources, line-of-business tree views, and event propagation and history.
  • Full report capability of both current and historical data. This data will be available for reports on availability, trend analysis, capacity planning, and more.
  • Full host and distributed command and control.
  • A set of application instrumentation and business system enablers, which allows you to create, customize, and maintain your own business systems. This includes the ability to create a line-of-business dynamically and nest business systems within other business systems.
  • Support for multiple forms of instrumentation, including the Tivoli Application Management Specification instrumentation for Tivoli Ready products, the Tivoli Manager product family, and customer-developed applications.

GUI

TBSM provides a Windows-based GUI. A drag-and-drop feature is offered, to define customized line-of-business tree views. Business impact and hyperbolic resource views are also supported. This new release will support the Tivoli Presentation Services-based client. Reporting can be done through a Web browser.

Instrumentation

TBSM supports numerous mechanisms for adding integration with third party software:

  • Thru the TBSM object pump on the IBM e(logo)server zSeries processors
  • Thru the TBSM common listener architecture
  • Thru Tivoli Enterprise Console® (TEC), and the standard adapters that ship with TEC
  • Thru Tivoli Ready and Tivoli Manager product family
  • Thru the Tivoli Application Management Specification (AMS) and associated instrumentation

Contact your Tivoli/IBM representative for additional information.

Data Model

The TBSM data model is based on the strategic CIM-compliant data model. The database management system (DBMS) supported is Microsoft™ SQL Server, Release 7.0.

Server Platform

Support is provided for Intel technology-based Windows NT and Windows 2000 operating systems.

Accessibility by People with Disabilities

The following features support use by people with disabilities:

  • Operation by keyboard for most functions
  • Optional font enlargement and high-contrast display settings

Euro Currency

This program is not impacted by euro currency.

Product Positioning

TBSM provides an enterprise system management solution for monitoring and controlling system management events across a multidata center and multiplatform enterprise. TBSM is compatible and integrates with other Tivoli products to provide the ability to view systems management events, and assist the user in managing the OS/390 and distributed systems from any Windows NT or Windows 2000 operating systems in the enterprise. TBSM and its components are system management applications that integrate all S/390® and distributed platform management disciplines into a cohesive and extensible object model, and provides a single console for managing and viewing all resources.

The user may choose to implement only an OS/390 solution, only a Distributed platform solution, or a OS/390 and distributed solution.

Note: TBSM Version 1.5 will be the last release which supports the following:

  • NT/Activex GUI. Users should use the new Java GUI.
  • Tivoli Information Services which is part of Distributed Edition.

Trademarks

 
z/OS, zSeries, MVS, IMS, WebSphere, and the e-business logo are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
AIX, CICS, DB2, OS/390, APPN, OS/400, and S/390 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for all Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at:

For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page on the Internet at:

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

Publications

Softcopy publications, including translated publications, will be available August 31, 2001, on the following Web site:

    https://www.tivoli.com/secure/support/Prodman /html/BSM.html

In addition, one hardcopy publication, TBSM Release Notes 1.5 (GI11-0797) is provided with the base package.

Technical Information

Specified Operating Environment

Hardware Requirements

TBSM end-to-end solution will run on any S/390® processor (or equivalent) that is supported by:

Program
Number         Program Name and Minimum VRM/Service
 
5668-494       SMP/E Release 8.1
                OS/390(R) Version 2 Release 7, or later
5694-A01       z/OS Version 1 Release 1

All TBSM Servers

  • Redundant Network Interface Card (NIC)
  • Redundant Power Supply

Production: OS/390 Event Server

This server runs the services that receives and processes events from OS/390. This includes connections to the various OS/390 images, and the queueing of events from those images.

  • Single Pentium™ III 866 MHz
  • 1 GB RAM
  • System Drive: 18 GB RAID1-HD; Data Drive: 18 GB RAID1-HD

Production: Database Server

This server contains the TBSM Real-time Database running on MS SQL Server. In addition, many of the TBSM services run locally on this server.

  • Dual Pentium III 866 MHz Xeon (1 MB cache)
  • 4 GB RAM
  • System Drive: 18 GB RAID1-HD; Data Drive: 72 GB RAID1-HD

Production: Application Server

This server runs the Application Server that provides database connections to the Windows NT®-based workstations, and the new Java™-based TBSM Console.

  • Single Pentium III 866 MHz
  • 1 GB RAM
  • System Drive: 18 GB RAID1-HD; Data Drive: 18 GB RAID1-HD

Production: Propagation Server

The Propagation Server runs the Propagation Agents that correlate event severity with object priority and propagate or escalate those events to other objects within the TBSM views.

  • Single Pentium III 866 MHz
  • 1 GB RAM
  • System Drive: 18 GB RAID1-HD; Data Drive: 18 GB RAID1-HD

Production: SNA Server

Only required when using SNA for communication with OS/390 system.

The SNA Server runs Microsoft™ SNA Server or Host Integration Services software.

  • Single Pentium III 866 MHz
  • 1 GB RAM
  • System Drive: 18 GB RAID1-HD; Data Drive: 18 GB RAID1-HD
Production: History Server

The History Server houses the TBSM Database that contains data used for Historical Reporting, as well as the IIS Server that enables the Web-based Historical Reporting application.

  • Dual Pentium III 866 MHz Xeon (1 MB cache)
  • 4 GB RAM
  • System Drive: 18 GB RAID1-HD; Data Drive: 108 GB RAID1-HD

Production: Workstations and Consoles

These user desktops are either the TBSM Windows NT-based workstation or the TBSM Java-based Console.

  • Single Pentium III 866 MHz
  • 256 MB RAM
  • System Drive: 100 MB of Free Disk Space

Software Requirements

Prior to installing TBSM, users should obtain the latest installation information.

End-To-End Solution: TBSM OS/390 components require the one of the following:

Program
Number          Program Name and Minimum VRM/Service
 
5668-494       SMP/E Release 8.1
                OS/390 Version 2 Release 7, or later
                z/OS V1R1 or later (5694-A01)

Minimum Requisites

A minimum requisite is defined as one of the following:

Installation Requisite: A product that is required at installation time. This product will not install successfully unless this requisite is met. This includes products that are specified as REQs, PREs, or CALLLIBs.

Run-Time Requisite: A product that is not required for the successful installation of this product, but is needed at run time in order for this product to work. There are no Installation Requisites for TBSM. The Run-Time Requisites for TBSM are listed below.

                              Program
Function                      Number         Program Name
 
                                             VRM/Service Level
REXX Runtime                  5695-014       IBM Library for
 Library                                       SAA(1)
                                             REXX/370 Release 3
REXX Alternate                               REXX Alternate
 Library                                      Library
1
Shipped with TBSM

Functional Requisites

A functional requisite is defined as a product that is not required for the successful installation of this product, or for the base function of the product, but is needed at run-time for a specific function of this product to work. This includes products that are specified as IF REQs. Functional Requisites for TBSM are:

  • OS/390 Version 2 Release 7, or later (5647-A01)
  • z/OS V1R1 (5694-A01)
Toleration/Coexistence Requisites

A toleration/coexistence requisite is defined as a product which must be present on a sharing system. These systems can be other systems in a multisystem environment (not necessarily sysplex), a shared DASD environment (such as test and production), or systems that reuse the same DASD at different time intervals. TBSM does not have any toleration/coexistence requisites.

Windows® Operating System Component

To support the implementation and operation of TBSM, software components must be installed on both the Windows NT or Windows 2000 servers and workstations. Categorically, these software components breakdown into operating systems, supporting elements, utilities, and licenses.

Operating Systems

Server

Each of the servers requires the installation of Windows NT Operating System Server, Version 4.0 with Service Pack 6a, or Windows 2000 Operating System Professional or Server and Service Pack 1.

Each of the workstations requires the installation of Windows NT Workstation, Version 4.0 with Service Pack 6a or Windows 2000 Server and Service Pack 1.

The Java Application Server requires Merant Connect JDBC 2.0 as a prerequisite.

Supporting Elements

Utilities

Server

Each server within the TBSM operating environment requires the installation of MKS Toolkit, Version 7.0. In addition, the installation of Internet Explorer, Version 5.01 is recommended.

The following software requirements are only required if the corresponding functions are used:

  • Tivoli Operations Planning and Control Version 1.3.1, or later
  • System Automation for OS/390 Version 1.2, or later
  • DB2® Version 5, or later
  • DB2 PM Version 5.1, or later
  • CICS® Transaction Server 1.2, or later; CICSPlex®/SM 1.2, or later
  • IMS™ 5.1, or later
  • Tivoli Service Desk OS/390 (5698-SD9) or (5648-142) Version 1 Release 2, or later
  • WebSphere™ Version 3.0.2, or later
  • System Managed Storage Version 1.3, or later
  • TMON/MVS™ Version 2
  • TMON/CICS Version 2
  • TMON/DB2 Version 3.2
  • Mainview/OS390 Version 2.5.01
  • Mainview/CICS Version 5.4.00
  • Mainview/DB2 Version 6.1.00
  • Mainview/IMS Version 3.2.00
  • Omegamon/MVS Version 400
  • Omegamon/IMS Version 400
  • Omegamon/DB2 Version 400
  • Omegamon/CICS Version 400
  • OmagaView Version 1 Release 3
  • CA/7 Version 3.2
  • AF/Operator Version 2.4.0
  • OPS/MVS Version 4.2
  • CICSplex/SM, DB2, IMS, and TSD OS/390 require Tivoli Netview for OS/390 Version 1.2, or later
  • Mainview/OS390 Version 2.5.01, Mainview/CICS Version 5.4.00, Mainview/DB2 Version 6.1.00 require Tivoli Netview for OS/390 Version 1.2, or later
  • TMON/MVS Version 2, TMON/CICS Version 2, and TMON/DB2 Version 3.2 require Tivoli Netview for OS/390 Version 1.2, or later

Resource Management Facility

  • OS/390 Version 2 Release 7 (or later) with the RMF™ feature installed on all systems in sysplex

All TBSM Windows Servers

  • Windows NT Operating System Server 4.0 and Service Pack 6a or
  • Windows 2000 Operating System Server and Service Pack 1
  • Microsoft Toolkit 7.0, or later
  • Windows NT 4.0 Resource Kit Supplement 3.0

    Note: This Resource Kit is also required on Windows 2000 Operating System. Windows 2000 Resource Kit is not supported.

  • Microsoft Internet Explorer (IE) 5.0 Enterprise Edition

Production: OS/390 Event Server

This server runs the services that receives and processes events from OS/390. This includes connections to the various OS/390 images, and the queueing of events from those images.

  • Microsoft SQL Server 7.0 Client Utilities

Production: Database Server

This server contains the TBSM Real-time Database running on MS SQL Server. In addition, many of the TBSM services run locally on this server.

  • Microsoft SQL Server 7.0 Service Pack 2

Production: Application Server

This server runs the Application Server that provides database connections to the Windows NT-based workstations, and the new Java-based TBSM Console.

  • Java 1.3 (provided with TBSM).
  • Merant Connect JDBC 2.0.
  • Microsoft IIS. If running Windows NT 4.0, use IIS 4.0, if running Windows 2000, use IIS 5.0.
Production: Propagation Server

The Propagation Server runs the Propagation Agents that correlate event severity with object priority and propagate or escalate those events to other objects within the TBSM views.

  • No additional software required.

Production: SNA Server

Only required when using SNA for communication with OS/390 system.

The SNA Server runs Microsoft SNA Server or Host Integration Services software.

  • Microsoft Host Integration Server, Version 5.0, or Microsoft SNA Server 4.0 Client Service Pack 2
  • Microsoft SQL Server 7.0 Client Utilities

Production: History Server

The History Server contains the TBSM Database that has data used for Historical Reporting, as well as the IIS Server that enables the Web-based Historical Reporting application.

  • Microsoft SQL Server 7.0 Service Pack 2
  • Microsoft IIS. If running Windows NT 4.0, use IIS 4.0; if running Windows 2000, use IIS 5.0.

Production: Workstations and Consoles

The user desktops are either the TBSM ActiveX-based workstation or the TBSM Java-based Console.

  • Windows NT Workstation 4.0 Service Pack 6a or
  • Windows 2000 Professional and Service Pack 1.
  • Java 1.3 (provided with TBSM).

Distributed Edition

Production: Database Server

This server contains the TBSM Real-time Database running on MS SQL Server. History is optional. Runs the Agent Listener software that provides the ability to process TEC events within TBSM.

  • Microsoft SQL Server 7.0 Service Pack 2.
  • If history is desired, Microsoft IIS. If running Windows NT 4.0, use IIS 4.0; if running Windows 2000 operating system, use IIS 5.0.

Production: Application/Propagation

These run the Application Server that provides database connections to the Windows NT-based workstations, and the new Java-based TBSM Console. Runs the Propagation Agents that correlate event severity with object priority and propagate or escalate those events to other objects within the TBSM views.

  • Java 1.3 (provided with TBSM).
  • Merant Connect JDBC 2.0.
  • Microsoft IIS. If running Windows NT 4.0, use IIS 4.0; if running Windows 2000, use IIS 5.0.
TBSM-Managed Endpoint Software
  • Operating Systems:
    • AIX®, Windows NT, Sun Solaris, HP-UX (level which supports Java Runtime Environment (JRE) 1.3 for TBSM Java GUI and Java Application Server)

The following software components are only required if corresponding function is used.

  • Tivoli Framework Managed Node or TMA Endpoint 3.6.1, or later
  • Tivoli Distributed Monitoring 3.6.1, or later
  • Tivoli ACF for Endpoint Support 3.6.1, or later

Tivoli Managed Region (TMR) Server Software

  • Tivoli Framework 3.6.1, or later
  • Tivoli Distributed Monitoring 3.6.1, or later
  • Tivoli Software Distribution 3.6.1, or later

Installation Considerations

The installation and deployment of TBSM is designed to be done in concert with qualified professional services. A services engagement is required. The content and scale of the services engagement will be tailored to the individual customer environment.

Planning Information

Packaging

Tivoli Business Systems Manager is distributed with:

  • Base Package and OS/390 Options — 4-mm Tape
  • Base Package and OS/390 Options — 3480 Tape
  • Distributed Edition —CD-ROM
  • Base Services CD — LK3T-5719
  • Distributed Edition CD — LK3T-5720
  • Publications CD — LK3T-5721
  • NLS Language Support CD — LK3T-5729
  • Program Directory — GI11-0794
  • Release Notes — GI11-0797
  • Tivoli Library for SAA® REXX/370 Program Directory — GI10-9910
  • IBM Addendum for Support for Tivoli — Z125-6189
  • IBM Agreement for Acquisition Support — Z125-6011
  • IPLA Pamphlet — Z125-3301
  • Licensed information — LC23-4474

Security, Auditability, and Control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Integrated Technology Services (IBM Global Services)

Please contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation and/or integration of this product.

Ordering Information

Current Licensees: Current licensees of TBSM, 5698-BSM, with support in effect will be sent instructions on obtaining the new release.

New Licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).

The ordering information has been simplified so that only one set of Tivoli Management Points need be ordered for TBSM. The customer should compute the number of Tivoli Management Points by the TBSM component as specified in the Tivoli Management Points Requirement Table. Once the Total Management Points have been determined the customer only needs to order the total Tivoli Management Points needed for the TBSM base package.

The quantity of Tivoli Management Points is based on MSUs and servers.

Use the following table to order the program products listed below.

                                         Tivoli Management Points
Program
Number       Program Name                Qty 1  Qty 250
 
5698-BSM     Tivoli Business             1862   863
              Systems Manager
              Base Package

Tivoli Systems Support

Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support — No Charge (NC) feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.

Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.

                                                Standard-
Support Categories                 Standard     24          Select
 
Support Coverage via               Normal       24 x 7      24 x 7
 Web, Phone, Fax, and              Bus Hrs
 e-mail
 
Web Support Tools                  Yes          Yes         Yes
 TIPS, FAQs, White
 Papers, Tools, Patch
 Downloads)
 
Maintenance and                    Yes          Yes         Yes
Upgrades
 
Support News                       Yes          Yes         Yes
 
Escalation Process                 Yes          Yes         Yes
 
Initial "Tivoli Select"            No           No          Yes
 Support Review (one
 customer location
 and one review per
 contract)
 
Heightened Responsiveness
 
 Severity 1  -- 1 hour             No           No          Yes
 Severity 2  -- 2 hour             No           No          Yes
 Severity 3  -- 4 hour             No           No          Yes
 Severity 4  -- 4 hour             No           No          Yes
 
Fast Path to "Tivoli               No           No          Yes
 Select" Level 2
 Engineer
 
Heightened Resolution              No           No          Yes
 Priority
Proactive Tivoli                   No           No          Yes
 Management
 Notification
 
On-site When Required              No           No          Yes
 (two trips per year
 not to exceed six
 days in total)
 
"Tivoli Select" Support            No           No          Quar-
 Review and                                                  terly
 Recommendations
 (customer to identify
 single point of control
 site)
 
Minimum of 40,000                  No           No          Yes
 Renewable Tivoli
 Management points
 required in aggregate
  1. Tivoli Standard Support

    This offering provides:

    • Technical support via Web, telephone, fax, and e-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer Self-Help Options available via Web 24x7 including:
      • Support Procedures — Maintenance renewal information and registration for access to support
      • Product-Specific Support Pages
      • Technical Documentation — including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, REDBOOKS®, White Papers, and Fix READMEs
      • Knowledge Base — Search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs
      • Education and Training
      • Support Services — Databases allowing customers to download code fixes and report or update problems
      • Links to Support Contacts — providing the Tivoli Support phone number nearest the customer
  2. Tivoli Standard-24

    This offering provides:

    • All components offered in Tivoli Standard Support
    • In addition, Tivoli Standard-24 Support provides enhanced features including:
      • Technical support via Web, telephone, fax, and e-mail, 24x7 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only
  3. Tivoli Select

    This offering provides:

    • All components offered in Tivoli Standard-24 Support
    • In addition, Tivoli Select provides enhanced features including:
      • Initial Tivoli Select support review
      • Heightened responsiveness

        Severity 1 — 1 hour
        Severity 2 — 2 hours
        Severity 3 — 4 hours
        Severity 4 — 4 hours

    • Fast path to Tivoli Select Level-2 Engineers
    • Heightened Resolution Priority
    • Proactive Tivoli Management Notification
    • Customer Initiated On-Site Support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support provided in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.

5698-SPT — First-Year Support Options

Use the following table to order support (5698-SPT) for the program products listed below.

TBSM Base Package
 
Program Number:  5698-BSM
 
                                                       Upgrade
                                           Upgrade     from
                              Upgrade      from        1st Year
                              from         1st Year    Std-24
                              1st Year     to          to
                1st Year      to Std-24    Select      Select
                Support       Support      Support     Support
                NC            OTC          OTC         OTC
Support for     Feature       Feature      Feature     Feature
Program Name    Number        Number       Number      Number
 
 
Qty of 1        1866          1870         1871        1872
Qty of 250      1867          1873         1874        1875

5698-SPT — Subsequent Year Options

Use the following table to order support (5698-SPT) for the program products listed below.

TBSM Base Package
 
Program Number:  5698-BSM
 
                              Standard       Std-24       Select
                              Support        Support      Support
                              Annual         Annual       Annual
                              Charge         Charge       Charge
Support for                   Feature        Feature      Feature
Program Name                  Number         Number       Number
 
Qty of 1                      1876           1877         1878
Qty of 250                    1879           1880         1881

The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

End of Support

Tivoli support for 1.1, 1.2, 1.3, and 1.4 of TBSM (5698-BSM) will be discontinued 12 months after the general availability of the new release.

Basic Machine-Readable Material

Program Number:  5698-BSM
 
                                          Feature       Distribution
                                          Number        Medium
 
Base Package and OS/390                   5702          4-mm Tape
 Options
Base Package and OS/390                   5802          3480 Tape
 Options                                                 Cartridge
Distributed Edition                       5809          CD-ROM

Customers requiring end-to-end solution should order either 5702 or 5802. The customer will receive all deliverables, including the Distributed Edition CD-ROM, when either of these features are ordered.

Customers requiring only the Distributed Edition should only order feature 5809.

Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Customized Offerings

Most product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, Systempac®). Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product.

Terms and Conditions

Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS), IBM Agreement for Acquisition of Support (IAAS), with the Attachment for Support and its Addendum for Tivoli Systems, and an order form

Transferable: Applies except when support is in effect.

Limited Warranty Applies: Yes

Guarantee: Two months

Getting Started Period: Not applicable

Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a OTC.

Educational Allowance Available: Yes, to qualified educational institutional customers

Percentage: 15%

Volume Orders: Not applicable

Upgrade Protection Applies: Covered as long as support remains in effect

Licensed Program Materials Availability: Object Code only

Entitled Upgrade for Current Upgrade Protection Licensees: As announced for each program

Tivoli Support

Support Center                Yes
applies:
                              Access is available through the
                              Tivoli Support Center,
                               800-TIVOLI8 (848-6548)
 
Availability:                 The first year of Tivoli Support is
                               available at no additional charge.
                              The first year starts when the
                               product is shipped to the customer.
                              Subsequent years of Tivoli Support
                               are available for a fee as part of
                               the IAAS, IIAAPS, or any equivalent
                               agreement
 
Available until               Twelve months after written notice
 until product is              of product discontinuance, (that
 discontinued:                 is, End-of-life (EOL))
 
Applicable for:               -- The current release
                              -- The immediate previous release
                               level for twelve months after the
                               general availability of the current
                               release
 
APAR Mailing                  Tivoli Systems Inc.
 Address:                     9442 Capital of Texas Highway
                              Austin, TX  78759
                              USA
                              Attention:  Product Development

Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

Prices per Tivoli Management Points are unaffected by this announcement. However, Tivoli Management Points have been decreased for the Source 390 Object Monitor which now also includes Batch Object Monitor and the Storage Object Manager.

In addition, a new Object Manager for WebSphere has been added. Additional Tivoli Management Points are required for the WebSphere Object Manager.

Pricing Model Example

The following example illustrates how to use the points table to order the required number of points for the new base package order simplification in this announcement.

New Customer Order for Tivoli Business System Manager

An example of how Tivoli points work follows.

Step 1: Determine the functions required.
Step 2: Determine the size of the environment to be managed in terms of the metrics for the products required.

For example, assume you have 100 distributed servers, and a 40 MSU S/390 server with both Source 390 and DB2 Object Monitors

                              Customer Environment Size
 
Program
Number              T3 Svrs   T2 Svrs             S/390 MSUs
 
5698-BSM            20        8                   40

Step 3: Multiply the Matrix from Step 1 by the Management Points Requirements Matrix to determine total number of points required.

               Management Points Requirement Matrix
 
Program                                        S/390
Number         T1 Svrs   T2 Svrs    T3 Svrs    PSLC Matrix
 
5698-BSM       55        110        1,100      Base = 5,200
                                               Level A = 230
                                                per MSU
                                               Base = 564
                                               Level A =  25
                                                per MSU

Step 4: Acquire total number of Management Points required

Distributed Servers

  • Tier 1 Qty 90 * 55 Points Each = 4,950
  • Tier 2 Qty 8 * 110 Points Each = 880
  • Tier 3 Qty 2 * 1100 Points Each = 2,200

S/390 MSUs

For Source 390 Object Monitor:

  • Base 1 — 3 MSUs = 5,200 (Source 390)
  • Base 1 — 3 MSUs = 564 (DB2 Object Monitor)
  • Remaining 37 MSUs * 230 Points Each = 8,510 (Source 390)
  • Remaining 37 MSUs * 25 = 925 (DB2 Object Monitor)

Total Points Required 23,229

The ordering of billable features has been simplified by removing the need to order by function. Prior to this announcement, a customer would have ordered Source 390 Object Monitor, 390 Batch Monitor, Storage Object Monitor, and DB2 Object Monitor separately.

With this announcement, the customer only needs to order the base package billable feature with a quantity of 23,229 Tivoli Management Points.

With 23,229 Management Points, the Tivoli Enterprise solution can be designed and implemented for optimal efficiency, without concern over changing cost due to changing implementation. As the environment managed changes and evolves, as long as the points required for that environment do not exceed the quantity licensed (23,229 in this example), the customer is in compliance.

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Order Now

 Use Priority/Reference Code: LE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@us.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. LE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
z/OS, IMS, WebSphere, MVS, and RMF are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
S/390, OS/390, DB2, CICS, CICSPlex, AIX, SAA, REDBOOKS, and Systempac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a trademark of Intel Corporation.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Notes is a trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.