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IBM United States
Software Announcement 201-168 June 12, 2001 Tivoli Business Systems Manager V1R5 Expands the Command and Control of the IT Infrastructure
(Corrected on August 22, 2001)
Changes made in the Technical Information section.
At a GlanceThis release of Tivoli® Business Systems Manager (BSM):
For ordering, contact: Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001). OverviewTBSM, Tivoli's availability and performance flagship product, takes IT resource management to the next level, the business system level. A business system could potentially consist of multiple applications across multiple systems and networks spanning both host and distributed systems. TBSM allows users to quickly create business system views (enterprise application integration), using drag and drop technologies which, when combined with the auto-discovery features of Tivoli Ready/Tivoli Application Management products, means a quick deployment with a rapid return on investment. TBSM consolidates events from a wide range of Tivoli, IBM, and Independent System Vendors' (ISV) products into a context that accurately reflects the state of your business. With this business systems focus, actions can be prioritized based on their impact to your business. TBSM lets you take proactive action before outages impact your bottom line. What's New in this Version
Key PrerequisitesBase Package
Distributed Edition Package
For a detailed list of prerequisites, refer to the Software Requirements section of this announcement.
DescriptionTivoli Business Systems Manager is based on an open, flexible, object data store. This provides an open, extendable, and scalable solution capable of management support for the diverse environments customers have today. This new release of TBSM has the following enhancements. New Java GUI and Java Application Server for TBSM This support provides a new Java-based Application Server and GUI for TBSM, and extends the number of client platforms to those which support Java. This single console serves both Administrators and Operators. Subsystem Monitoring Updated/new third party monitoring support for MVS, CICS, DB2, and IMS as follows:
New Monitoring Capabilities
Storage Management
New Utilities New utilities that assist you when tracking product updates on Windows NT, and upgrading to TBSM 1.5. WebSphere This support monitors WebSphere OS/390. TBSM is used to manage the WebSphere environment. Adding this support to that for CICS, IMS, and DB2 provides a complete picture of the WebSphere environment plus the middleware it uses for application processing. This release will provide an object view of WebSphere/390. It covers objects which are created as MVS Address Spaces. Also, as TBSM provides a model more consistent with the Sysplex approach (rather than an individual system approach), this can be expanded to show WebSphere as a Sysplex application. Ability to Launch Products from the TBSM Java GUI Within Context This support allows you to launch a product from the TBSM Java GUI. Launch points are defined to allow launch directly into NetView's Management Console (NMC). Generic support is also included to allow other applications to be launched from the TBSM GUI. Improved Security This support enhances the security capabilities of TBSM. Rather than rely on the Windows registry, authentication is performed to validate logons and passwords. Users logon to the client specifying their domain-qualified Windows NT login and password. This information is encrypted and sent to the Application Server, which attempts to authenticate the user and return an indication of either a login failure (for example, expired password) or the user's authorization to the client. The new TBSM Java-based application server can be set up with Windows groups for TBSM operators and administrators. Users can then login to their groups and perform TBSM functions. TBSM continues to have the following capabilities:
GUI TBSM provides a Windows-based GUI. A drag-and-drop feature is offered, to define customized line-of-business tree views. Business impact and hyperbolic resource views are also supported. This new release will support the Tivoli Presentation Services-based client. Reporting can be done through a Web browser. Instrumentation TBSM supports numerous mechanisms for adding integration with third party software:
Contact your Tivoli/IBM representative for additional information. Data Model The TBSM data model is based on the strategic CIM-compliant data model. The database management system (DBMS) supported is Microsoft™ SQL Server, Release 7.0. Server Platform
Support is provided for Intel technology-based Windows NT and Windows
2000 operating systems.
Accessibility by People with DisabilitiesThe following features support use by people with disabilities:
Euro CurrencyThis program is not impacted by euro currency. Product PositioningTBSM provides an enterprise system management solution for monitoring and controlling system management events across a multidata center and multiplatform enterprise. TBSM is compatible and integrates with other Tivoli products to provide the ability to view systems management events, and assist the user in managing the OS/390 and distributed systems from any Windows NT or Windows 2000 operating systems in the enterprise. TBSM and its components are system management applications that integrate all S/390® and distributed platform management disciplines into a cohesive and extensible object model, and provides a single console for managing and viewing all resources. The user may choose to implement only an OS/390 solution, only a Distributed platform solution, or a OS/390 and distributed solution. Note: TBSM Version 1.5 will be the last release which supports the following:
Trademarks
Education SupportTraining is available for all Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at: For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page on the Internet at: Offering InformationProduct information will be available on day of announcement through Offering Information (OITOOL) at: PublicationsSoftcopy publications, including translated publications, will be available August 31, 2001, on the following Web site:
In addition, one hardcopy publication, TBSM Release Notes 1.5 (GI11-0797) is provided with the base package. Technical InformationSpecified Operating EnvironmentHardware RequirementsTBSM end-to-end solution will run on any S/390® processor (or equivalent) that is supported by:
Program
Number Program Name and Minimum VRM/Service
5668-494 SMP/E Release 8.1
OS/390(R) Version 2 Release 7, or later
5694-A01 z/OS Version 1 Release 1
All TBSM Servers
Production: OS/390 Event Server This server runs the services that receives and processes events from OS/390. This includes connections to the various OS/390 images, and the queueing of events from those images.
Production: Database Server This server contains the TBSM Real-time Database running on MS SQL Server. In addition, many of the TBSM services run locally on this server.
Production: Application Server This server runs the Application Server that provides database connections to the Windows NT®-based workstations, and the new Java™-based TBSM Console.
Production: Propagation Server The Propagation Server runs the Propagation Agents that correlate event severity with object priority and propagate or escalate those events to other objects within the TBSM views.
Production: SNA Server Only required when using SNA for communication with OS/390 system. The SNA Server runs Microsoft™ SNA Server or Host Integration Services software.
The History Server houses the TBSM Database that contains data used for Historical Reporting, as well as the IIS Server that enables the Web-based Historical Reporting application.
Production: Workstations and Consoles These user desktops are either the TBSM Windows NT-based workstation or the TBSM Java-based Console.
Software RequirementsPrior to installing TBSM, users should obtain the latest installation information. End-To-End Solution: TBSM OS/390 components require the one of the following:
Program
Number Program Name and Minimum VRM/Service
5668-494 SMP/E Release 8.1
OS/390 Version 2 Release 7, or later
z/OS V1R1 or later (5694-A01)
Minimum Requisites A minimum requisite is defined as one of the following: Installation Requisite: A product that is required at installation time. This product will not install successfully unless this requisite is met. This includes products that are specified as REQs, PREs, or CALLLIBs. Run-Time Requisite: A product that is not required for the successful installation of this product, but is needed at run time in order for this product to work. There are no Installation Requisites for TBSM. The Run-Time Requisites for TBSM are listed below.
Program
Function Number Program Name
VRM/Service Level
REXX Runtime 5695-014 IBM Library for
Library SAA(1)
REXX/370 Release 3
REXX Alternate REXX Alternate
Library Library
Functional Requisites A functional requisite is defined as a product that is not required for the successful installation of this product, or for the base function of the product, but is needed at run-time for a specific function of this product to work. This includes products that are specified as IF REQs. Functional Requisites for TBSM are:
A toleration/coexistence requisite is defined as a product which must be present on a sharing system. These systems can be other systems in a multisystem environment (not necessarily sysplex), a shared DASD environment (such as test and production), or systems that reuse the same DASD at different time intervals. TBSM does not have any toleration/coexistence requisites. Windows® Operating System Component To support the implementation and operation of TBSM, software components must be installed on both the Windows NT or Windows 2000 servers and workstations. Categorically, these software components breakdown into operating systems, supporting elements, utilities, and licenses. Operating Systems Server Each of the servers requires the installation of Windows NT Operating System Server, Version 4.0 with Service Pack 6a, or Windows 2000 Operating System Professional or Server and Service Pack 1. Each of the workstations requires the installation of Windows NT Workstation, Version 4.0 with Service Pack 6a or Windows 2000 Server and Service Pack 1. The Java Application Server requires Merant Connect JDBC 2.0 as a prerequisite. Supporting Elements Utilities Server Each server within the TBSM operating environment requires the installation of MKS Toolkit, Version 7.0. In addition, the installation of Internet Explorer, Version 5.01 is recommended. The following software requirements are only required if the corresponding functions are used:
Resource Management Facility
All TBSM Windows Servers
Production: OS/390 Event Server This server runs the services that receives and processes events from OS/390. This includes connections to the various OS/390 images, and the queueing of events from those images.
Production: Database Server This server contains the TBSM Real-time Database running on MS SQL Server. In addition, many of the TBSM services run locally on this server.
Production: Application Server This server runs the Application Server that provides database connections to the Windows NT-based workstations, and the new Java-based TBSM Console.
The Propagation Server runs the Propagation Agents that correlate event severity with object priority and propagate or escalate those events to other objects within the TBSM views.
Production: SNA Server Only required when using SNA for communication with OS/390 system. The SNA Server runs Microsoft SNA Server or Host Integration Services software.
Production: History Server The History Server contains the TBSM Database that has data used for Historical Reporting, as well as the IIS Server that enables the Web-based Historical Reporting application.
Production: Workstations and Consoles The user desktops are either the TBSM ActiveX-based workstation or the TBSM Java-based Console.
Production: Database Server This server contains the TBSM Real-time Database running on MS SQL Server. History is optional. Runs the Agent Listener software that provides the ability to process TEC events within TBSM.
Production: Application/Propagation These run the Application Server that provides database connections to the Windows NT-based workstations, and the new Java-based TBSM Console. Runs the Propagation Agents that correlate event severity with object priority and propagate or escalate those events to other objects within the TBSM views.
The following software components are only required if corresponding function is used.
Tivoli Managed Region (TMR) Server Software
Installation Considerations
The installation and deployment of TBSM is designed to be done in concert
with qualified professional services. A services engagement is required.
The content and scale of the services engagement will be tailored to the
individual customer environment.
Planning InformationTivoli Business Systems Manager is distributed with:
Security, Auditability, and Control
The customer is responsible for evaluation, selection, and implementation
of security features, administrative procedures, and appropriate controls
in application systems and communication facilities.
Integrated Technology Services (IBM Global Services)Please contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation and/or integration of this product. Ordering InformationCurrent Licensees: Current licensees of TBSM, 5698-BSM, with support in effect will be sent instructions on obtaining the new release. New Licensees: Orders for new licenses will be accepted now. Shipment will begin on the planned availability date. Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250). The ordering information has been simplified so that only one set of Tivoli Management Points need be ordered for TBSM. The customer should compute the number of Tivoli Management Points by the TBSM component as specified in the Tivoli Management Points Requirement Table. Once the Total Management Points have been determined the customer only needs to order the total Tivoli Management Points needed for the TBSM base package. The quantity of Tivoli Management Points is based on MSUs and servers. Use the following table to order the program products listed below.
Tivoli Management Points
Program
Number Program Name Qty 1 Qty 250
5698-BSM Tivoli Business 1862 863
Systems Manager
Base Package
Tivoli Systems SupportAlthough the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support — No Charge (NC) feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license. Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer. Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.
Standard-
Support Categories Standard 24 Select
Support Coverage via Normal 24 x 7 24 x 7
Web, Phone, Fax, and Bus Hrs
e-mail
Web Support Tools Yes Yes Yes
TIPS, FAQs, White
Papers, Tools, Patch
Downloads)
Maintenance and Yes Yes Yes
Upgrades
Support News Yes Yes Yes
Escalation Process Yes Yes Yes
Initial "Tivoli Select" No No Yes
Support Review (one
customer location
and one review per
contract)
Heightened Responsiveness
Severity 1 -- 1 hour No No Yes
Severity 2 -- 2 hour No No Yes
Severity 3 -- 4 hour No No Yes
Severity 4 -- 4 hour No No Yes
Fast Path to "Tivoli No No Yes
Select" Level 2
Engineer
Heightened Resolution No No Yes
Priority
Proactive Tivoli No No Yes
Management
Notification
On-site When Required No No Yes
(two trips per year
not to exceed six
days in total)
"Tivoli Select" Support No No Quar-
Review and terly
Recommendations
(customer to identify
single point of control
site)
Minimum of 40,000 No No Yes
Renewable Tivoli
Management points
required in aggregate
Support Upgrade During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.
In subsequent years, if a customer wants to upgrade to the Tivoli
Standard-24 or Tivoli Select Support option, an MES order must be entered
to discontinue the existing support option feature number and to add the
feature number for the desired options After an MES order is entered,
the support will be renewed and billed annually at that support level
unless support is cancelled by the customer.
5698-SPT — First-Year Support OptionsUse the following table to order support (5698-SPT) for the program products listed below.
TBSM Base Package
Program Number: 5698-BSM
Upgrade
Upgrade from
Upgrade from 1st Year
from 1st Year Std-24
1st Year to to
1st Year to Std-24 Select Select
Support Support Support Support
NC OTC OTC OTC
Support for Feature Feature Feature Feature
Program Name Number Number Number Number
Qty of 1 1866 1870 1871 1872
Qty of 250 1867 1873 1874 1875
5698-SPT — Subsequent Year OptionsUse the following table to order support (5698-SPT) for the program products listed below.
TBSM Base Package
Program Number: 5698-BSM
Standard Std-24 Select
Support Support Support
Annual Annual Annual
Charge Charge Charge
Support for Feature Feature Feature
Program Name Number Number Number
Qty of 1 1876 1877 1878
Qty of 250 1879 1880 1881
The Standard Support option, Standard-24 Support option and Select
Support option are not transferable among the Tivoli Enterprise products.
If support is desired, support option feature numbers must be ordered for
each licensed product. The quantity of the billable feature numbers for
support must be equal to the quantity of Tivoli Management Points for a
licensed product.
End of SupportTivoli support for 1.1, 1.2, 1.3, and 1.4 of TBSM (5698-BSM) will be discontinued 12 months after the general availability of the new release. Basic Machine-Readable Material
Program Number: 5698-BSM
Feature Distribution
Number Medium
Base Package and OS/390 5702 4-mm Tape
Options
Base Package and OS/390 5802 3480 Tape
Options Cartridge
Distributed Edition 5809 CD-ROM
Customers requiring end-to-end solution should order either 5702 or 5802. The customer will receive all deliverables, including the Distributed Edition CD-ROM, when either of these features are ordered. Customers requiring only the Distributed Edition should only order feature 5809. Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature
Description Number
Initial Shipments
Serial Number Only (suppresses shipment 3444
of media and documentation)
Ship Media Only (suppresses initial 3470
shipment of documentation)
Ship Documentation Only (suppresses 3471
initial shipment of media)
Update Shipments
Ship Media Updates Only (suppresses 3480
update shipment of documentation)
Ship Documentation Only (suppresses 3481
update shipment of media)
Suppress Updates (suppresses update 3482
shipment of media and documentation)
Expedite Shipments
Local IBM Office Expedite 3445
(for IBM use only)
Customer Expedite Process Charge 3446
($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the
time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF
will then ship the order via overnight air transportation.
Customized OfferingsMost product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, Systempac®). Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product. Terms and ConditionsAgreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS), IBM Agreement for Acquisition of Support (IAAS), with the Attachment for Support and its Addendum for Tivoli Systems, and an order form Transferable: Applies except when support is in effect. Getting Started Period: Not applicable Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a OTC. Educational Allowance Available: Yes, to qualified educational institutional customers Percentage: 15% Upgrade Protection Applies: Covered as long as support remains in effect Licensed Program Materials Availability: Object Code only Entitled Upgrade for Current Upgrade Protection Licensees: As announced for each program
Support Center Yes
applies:
Access is available through the
Tivoli Support Center,
800-TIVOLI8 (848-6548)
Availability: The first year of Tivoli Support is
available at no additional charge.
The first year starts when the
product is shipped to the customer.
Subsequent years of Tivoli Support
are available for a fee as part of
the IAAS, IIAAPS, or any equivalent
agreement
Available until Twelve months after written notice
until product is of product discontinuance, (that
discontinued: is, End-of-life (EOL))
Applicable for: -- The current release
-- The immediate previous release
level for twelve months after the
general availability of the current
release
APAR Mailing Tivoli Systems Inc.
Address: 9442 Capital of Texas Highway
Austin, TX 78759
USA
Attention: Product Development
Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site: PricesPrices per Tivoli Management Points are unaffected by this announcement. However, Tivoli Management Points have been decreased for the Source 390 Object Monitor which now also includes Batch Object Monitor and the Storage Object Manager.
In addition, a new Object Manager for WebSphere has been added.
Additional Tivoli Management Points are required for the WebSphere Object
Manager.
Pricing Model ExampleThe following example illustrates how to use the points table to order the required number of points for the new base package order simplification in this announcement. New Customer Order for Tivoli Business System Manager An example of how Tivoli points work follows.
Step 1:
Determine the functions required.
For example, assume you have 100 distributed servers, and a 40 MSU S/390 server with both Source 390 and DB2 Object Monitors
Customer Environment Size
Program
Number T3 Svrs T2 Svrs S/390 MSUs
5698-BSM 20 8 40
Step 3: Multiply the Matrix from Step 1 by the Management Points Requirements Matrix to determine total number of points required.
Management Points Requirement Matrix
Program S/390
Number T1 Svrs T2 Svrs T3 Svrs PSLC Matrix
5698-BSM 55 110 1,100 Base = 5,200
Level A = 230
per MSU
Base = 564
Level A = 25
per MSU
Step 4: Acquire total number of Management Points required Distributed Servers
S/390 MSUs For Source 390 Object Monitor:
Total Points Required 23,229 The ordering of billable features has been simplified by removing the need to order by function. Prior to this announcement, a customer would have ordered Source 390 Object Monitor, 390 Batch Monitor, Storage Object Monitor, and DB2 Object Monitor separately. With this announcement, the customer only needs to order the base package billable feature with a quantity of 23,229 Tivoli Management Points. With 23,229 Management Points, the Tivoli Enterprise solution can be designed and implemented for optimal efficiency, without concern over changing cost due to changing implementation. As the environment managed changes and evolves, as long as the points required for that environment do not exceed the quantity licensed (23,229 in this example), the customer is in compliance. Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: Order Now
Use Priority/Reference Code: LE001
Phone: 800-IBM-CALL
Fax: 800-2IBM-FAX
Internet: ibm_direct@us.ibm.com
Mail: IBM Atlanta Sales Center
Dept. LE001
P.O. Box 2690
Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.
Trademarks
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zSeries processors