IBM United States
Software Announcement 201-094
April 10, 2001
Tivoli Software Distribution 4.1 and Tivoli Management Framework 3.7.1 Extend Your Enterprise Systems Management Capabilities
At a Glance
Tivoli Software Distribution 4.1, using the infrastructure provided by Tivoli Management Framework 3.7.1, can ease software deployment in large distributed networks by:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Now you can automate many tasks related to the management of your environment and can install software faster and more easily with the combined enhancements found in Tivoli® Software Distribution (TSD) 4.1 and Tivoli Management Framework (TMF) 3.7.1.
By eliminating many of the manual tasks to install, configure, and update software on numerous systems, TSD provides an efficient scalable solution to software deployment problems. Enhancements have been made to:
The TMF 3.7.1 upgrade only release for a 3.7 installation focuses on providing security enhancements by providing:
Tivoli Software Distribution (TSD) 4.1 is an application that can install and configure software across homogeneous or multiplatform enterprise networks. It can:
The remote, receiving systems can be configured with UNIX®, Windows NT®, Windows® 98, Windows 2000, NetWare, OS/400®, or OS/2® operating systems.
TSD 4.1 can enhance the Software Package Editor, a package preparation facility that provides several ways to create and edit software packages for distribution. The Software Package Editor makes use of a simplified single file format, called the Software Package, for content packaging. Software packages can be generated by different means, including:
All of the techniques used to create software packages are based on the single file format of the software package. Therefore, regardless of the technique used, the resulting package will be identical.
Central Point of Control for Automated Software Distribution
With TSD, you can establish a central point of control for automated software distribution. Through use of variables, which allow you to make the software package more generic, and conditions, which allow you to define the circumstances under which a specific action will take place, you can expand the flexibility of the software package. This can eliminate the need to create a different package for each type of platform within your enterprise. With software and hardware dependencies , you can ensure the package is installed only if the necessary prerequisites are satisfied. With software package version checking , you can prevent the installation of down-level software and can ensure the software package status is consistent. These powerful tools allow you to make good use of your time and resources.
In addition, TSD supports some common third party packaging formats, and content prepared in these formats and their associated utilities and response files can be incorporated within the Software Package.
The Activity Planner is a TSD feature that can improve administrator efficiency and can enhance scalability by enabling you to define activities, schedule their execution, submit them to be executed, monitor, and control their outcome. Activities can be single operations that are performed on a set of targets at specified times. Operations can include TSD 4.1 operations or Tivoli Management Framework (TMF) tasks. Operations can have dependencies among them which define circumstances under which the operation should be executed.
Change Configuration Management Helps Manage Software Changes
Change Configuration Management (CCM) , together with the Activity Planner, can support software distribution management and change management in a large network by managing groups of workstations as single entities. CCM can help you to manage frequent software changes to different groups of workstations by:
With CCM, you can manage software by grouping software packages and subscribers into a reference model that represents a workstation profile. Using this grouping, CCM can help to ensure that the target workstations are maintained at the specified level. The workstation reference model can enable you to manage workstation software based on the role the workstation plays within the network.
Byte-level-difference can improve network utilization by reducing the amount of data that needs to be distributed to install updated versions of software packages. By creating and distributing a package that contains only the delta between two versions of the same package, administrators can reduce the network load, improving the efficiency and scalability of the distribution and installation process.
The enhanced TSD Web Interface can improve the efficiency of mobile users by providing a powerful set of high-performance options that enable Web users on UNIX and Windows endpoints to perform a large number of operations (such as, download, install, uninstall, subscribe to, and verify software packages) with an immediate update of the status. It also provides access to CCM reference models to which you can subscribe and be automatically notified when an update is available. A local facility can enable Web users to manage locally installed software packages.
Data Moving Service Helps Maintain Data Consistency
In any distributed systems environment, maintaining consistency of data across the system can be a major problem. Data updates have to be distributed from a central point, and information collected locally must be retrieved for central consolidation and storage. The Data Moving Service provided with TSD 4.1 addresses this problem by integrating data movement capabilities into the Software Package Distribution process. This provides support for:
Support for Mobile Users
Mobile users are becoming a large part of the workstations that must be managed in large distributed systems. These types of users are difficult to manage because frequently they are not connected to the enterprise network when distributions occur. TSD 4.1, in conjunction with the Mobile Interface in the TMF 3.7.1, can provide the capability for mobile users to:
Pristine Tool Enables Installation
Incorporating new workstations into the management environment can be a time consuming process especially if these workstations do not have an operating system installed. Using the TSD 4.1 Pristine Tool you can now install new operating systems and the Tivoli Management Agent. At the end of the installation process, you will have a workstation that is ready to be managed by Tivoli.
Through integration with other Tivoli applications, the capabilities available to an administrator are expanded beyond distribution. A system administrator can:
TMF provides the base services for communication, distribution, authentication, and authorization as well as the management infrastructure used by other Tivoli applications.
Functional enhancements include:
This program is not impacted by euro currency.
TMF, which is packaged with Tivoli core enterprise IT system management applications, provides the infrastructure or base services (that is, communication, authentication, authorization, and distribution) used by those applications.
TSD is a key application for efficiently and cost-effectively propagating and maintaining end-user software configurations. It also integrates with other Tivoli applications to provide a complete IT system management suite.
Refer to Software Announcement 200-283 , dated August 22, 2000.
Training is available for all Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at:
For current information on Tivoli Systems education, call 512-436-8000 or visit the Tivoli Systems home page on the Internet at:
Product information will be available on day of announcement through Offering Information at:
The following publications in U.S. English, can be ordered after planned availability. To order, contact your IBM/Tivoli representative or your IBM/Tivoli Business Partner.
TSD Version 4.1
Publication Publication Name Number Tivoli Software Distribution GI11-0837 Read Me First, V4.1 Tivoli Software Distribution GI11-0838 Release Notes, V4.1 Tivoli Software Distribution GC32-0715 User's Guide, V4.1 Tivoli Software Distribution SH19-4337 Client Install and Configuration, V3.1.5 Tivoli Software Distribution SH19-4333 for AIX(R), V3.1.5 Tivoli Software Distribution SH19-4334 for OS/2(R), V3.1.5 Tivoli Software Distribution SH19-4335 for Windows NT(R), V3.1.5 Tivoli Software Distribution GI10-8019 Release Notes, V3.6.2 Publication Publication Name Number Tivoli Software Distribution SH19-4342 for NetWare Command Reference Tivoli Software Distribution SH19-4341 for NetWare Quick Beginnings Tivoli Software Distribution GC32-0716 Reference Manual, V4.1 Tivoli Software Distribution GI10-3014 Release Notes, V3.6 Tivoli Software Distribution GC31-8330 User's Guide, V3.6 Tivoli Software Distribution GC32-0294 AutoPack Guide, V3.6 Tivoli Software Distribution SC31-8331 Reference Manual, V3.6 IPLA Pamphlet Z125-3301 License Information Document LC23-4474
TMF Version 3.7.1
U.S. English Tivoli Framework 3.7.1 GC32-0395 Installation Guide Tivoli Framework Customer GC32-0307 Service Handbook Tivoli Framework 3.7 GI11-0725 Installation Release Notes Tivoli Framework 3.7 GI10-3028 Release Notes Tivoli Framework 3.7.1 SC31-8434 Reference Guide Tivoli Framework 3.7.1 GC31-8433 User's Guide Tivoli Framework 3.7.1 GI10-4834 Readme First Tivoli Framework 3.7 GC32-0394 Maintenance and Troubleshooting Guide Tivoli Framework 3.7 SC31-8436 Task Library Language Developers Guide Tivoli Framework 3.7.1 GC32-0393 Planning for Deployment Guide Tivoli Framework 3.7.1 GI11-0836 Release Notes Tivoli Framework GI10-3041 Key Memo IPLA Pamphlet Z125-3301 License Information LC23-4474 Document
The following translated publications will be available June 15, 2001.
TSD Version 4.1
Publication Numbers German Spanish French Italian Software Distribution GI11-0837 GI11-0837 GI11-0837 GI11-0837 4.1 Readme First (English) (English) (English) (English) Software Distribution GI10-9720 GI10-9966 GI11-0168 GI11-0838 4.1 Release Notes (English) Software Distribution GC32-0716 GC32-0716 GC32-0716 GC32-0716 4.1 Reference Manual (English) (English) (English) (English) Software Distribution GC12-3002 GC10-3680 GC11-1810 GC32-0715 4.1 Users Guide (English) Software Distribution SH19-4337 SH19-4337 SH19-4337 SH19-4337 Client Install and (English) (English) (English) (English) Configuration, V3.1.5 Software Distribution SH19-4333 SH19-4333 SH19-4333 SH19-4333 3.1.5 for AIX (English) (English) (English) (English) Software Distribution SH19-4334 SH19-4334 SH19-4334 SH19-4334 3.1.5 for OS/2 (English) (English) (English) (English) Software Distribution SH19-4335 SH19-4335 SH19-4335 SH19-4335 3.1.5 for Windows NT (English) (English) (English) (English) Software Distribution GI10-9698 GI10-5240 GI11-0072 GI10-8019 3.6.2 Release Notes (English) Software Distribution SH19-4342 SH19-4342 SH19-4342 SH19-4342 for NetWare Command (English) (English) (English) (English) Reference Software Distribution SH19-4341 SH19-4341 SH19-4341 SH19-4341 for NetWare Quick (English) (English) (English) (English) Beginnings Software Distribution GI10-3014 GI10-3014 GI11-0022 GI10-3014 3.6 Release Notes (English) (English) (English) Software Distribution GC12-2611 GC10-3185 GC11-1474 GC13-2809 3.6 User's Guide Software Distribution GC12-2630 GC10-3317 GC11-1523 GC32-0294 3.6 AutoPack Guide (English) Software Distribution SC31-8331 SC10-3325 SC31-8331 SC31-8331 3.6 Reference Manual (English) (English) (English) IPLA Pamphlet Z125-3301 Z125-3301 Z125-3301 Z125-3301 (English) (English) (English) (English) License Information LC23-4474 LC23-4474 LC23-4474 LC23-4474 Document (English) (English) (English) (English)
Publication Numbers Brazilian Portuguese Software Distribution 4.1 Readme First GI11-0837 (English) Software Distribution 4.1 Release Notes G517-7236 Software Distribution 4.1 Reference Manual G517-7235 Software Distribution 4.1 Users Guide G517-7234 Software Distribution Client Install and SH19-4337 (English) Configuration, V3.1.5 Software Distribution 3.1.5 for AIX SH19-4333 (English) Publication Numbers Brazilian Portuguese Software Distribution 3.1.5 for OS/2 SH19-4334 (English) Software Distribution 3.1.5 for Windows NT SH19-4335 (English) Software Distribution 3.6.2 Release Notes G517-6791 Software Distribution for NetWare Command SH19-4342 (English) Reference Software Distribution for NetWare Quick SH19-4341 (English) Beginnings Software Distribution 3.6 Release Notes G517-6714 Software Distribution 3.6 User's Guide G517-1366 Software Distribution 3.6 AutoPack Guide G517-6743 Software Distribution 3.6 Reference Manual S517-1367 IPLA Pamphlet Z125-3301 (English) License Information Document LC23-4474 (English)
The following translated publications will be available June 22, 2001.
TMF Version 3.7.1
German Italian Spanish Tivoli Framework GC32-0307 GC32-0307 GC32-0307 Customer Service (English) (English) (English) Handbook Tivoli Framework 3.7 GI11-0725 GI11-0725 GI11-0725 Installation Release Notes (English) (English) (English) Tivoli Framework 3.7.1 GC32-0395 GC32-0395 GC32-0395 Installation Guide (English) (English) (English) Tivoli Framework 3.7 GI10-3028 GI10-3028 GI10-5201 Release Notes (English) (English) Tivoli Framework 3.7.1 SC31-8434 SC31-8434 SC31-8434 Reference Guide (English) (English) (English) Tivoli Framework 3.7.1 GC12-2614 GC31-8433 GC10-3311 User's Guide (English) Tivoli Framework 3.7.1 GI10-4834 GI10-4834 GI10-4834 Readme First (English) (English) (English) Tivoli Framework 3.7 GC32-0394 GC32-0394 GC32-0394 Maintenance and (English) (English) (English) Troubleshooting Guide Tivoli Framework 3.7 SC31-8436 SC31-8436 SC31-8436 Task Library Language (English) (English) (English) Developers Guide Tivoli Framework 3.7.1 GC12-2845 GC32-0393 GC32-0393 Planning for Deployment (English) (English) Guide Tivoli Framework 3.7.1 GI11-0836 GI11-0836 GI11-0836 Release Notes (English) (English) (English) Tivoli Framework GI10-3041 GI10-3041 GI10-3041 Key Memo (English) (English) (English) IPLA Pamphlet Z125-3301 Z125-3301 Z125-3301 (English) (English) (English) License Information LC23-4474 LC23-4474 LC23-4474 Document (English) (English) (English)
Brazilian French Portuguese Tivoli Framework GC32-0307 GC32-0307 Customer Service (English) (English) Handbook Tivoli Framework 3.7 GI11-0725 GI11-0725 Installation Release Notes (English) (English) Tivoli Framework 3.7.1 GC11-1602 G517-6865 Installation Guide Tivoli Framework 3.7 GI11-0027 G517-6711 Release Notes Tivoli Framework 3.7.1 SC31-8434 G517-6710 Reference Guide (English) Tivoli Framework 3.7.1 GC11-1469 G517-1359 User's Guide Tivoli Framework 3.7.1 GI11-0046 G517-6752 Readme First Tivoli Framework 3.7 GC32-0394 G517-6989 Maintenance and (English) Troubleshooting Guide Tivoli Framework 3.7 SC31-8436 SC31-8436 Task Library Language (English) (English) Developers Guide Tivoli Framework 3.7.1 GC32-0393 GC32-0393 Planning for Deployment (English) (English) Guide Tivoli Framework 3.7.1 GI11-0836 GI11-0836 Release Notes (English) (English) Tivoli Framework GI10-3041 GI10-3041 Key Memo (English) (English) IPLA Pamphlet Z125-3301 Z125-3301 (English) (English) License Information LC23-4474 LC23-4474 Document (English) (English)
Specified Operating Environment
Tivoli Servers and Managed Nodes
The following tables list the estimated disk space required for the TMF. The estimated disk space includes space for:
When binaries and manual pages can be shared from a Network File System (NFS) file server, the disk space required is minimized without affecting performance.
Note: It is strongly recommended that you do not share these files across TMR boundaries. Upgrading to future releases and installing Tivoli service packs cannot be completed on a TMR-by-TMR basis if these files are shared across TMR boundaries.
Windows NT binaries can be shared from a New Technology File System (NTFS) file server with some performance loss. For this reason, the Tivoli server should always have a local copy of the binaries. The database must be locally installed on an NTFS file system.
As each Tivoli product is added to the Tivoli installation, additional disk space will be required. Consult the appropriate application guide for application planning information and disk space requirements.
Supported Server Client Manual Message Platform Library Bin DB DB Pages Catalogs AIX 10 MB 48 MB 30 MB 10 MB 1 MB 0.5 MB HP-UX 10 MB 94 MB 30 MB 10 MB 1 MB 0.5 MB Solaris 10 MB 43 MB 30 MB 10 MB 1 MB 0.5 MB SunOS 10 MB 55 MB 30 MB 10 MB 1 MB 0.5 MB Windows NT 57 MB combined in 30 MB 10 MB 5 MB 0.5 MB the same location
The following table presents the minimum memory requirements for Tivoli:
Supported Management Managed Node Managed Node Platform Server (with Desktop) (without Desktop) AIX 64 MB 48 MB 32 MB HP-UX 64 MB 48 MB 32 MB Solaris 64 MB 48 MB 32 MB SunOS 48 MB 48 MB 32 MB Windows NT 48 MB 32 MB 24 MB
Note: The swap space should be twice the amount of RAM on each computer.
This section contains information about the supported operating system versions and required patches (if any) for each supported hardware architecture. Tivoli does not distribute or maintain operating system patches from hardware vendors. Contact your hardware vendor for information on obtaining and installing operating system patches. If you are not sure how to contact your hardware vendor, contact your Tivoli support provider for details on the recommended procedure.
Platform Supported Versions IBM AIX 4.3 Managed Node, Endpoint: or later RS/6000(R) series running AIX, Version 4.3, or later AS/400(R) Endpoint: V4R3, V4R4, V4R5 NetWare Gateway, Endpoint: Versions NW4.x and NW5 OS/2 Tivoli Desktop for Windows(R), Gateway, Endpoint: IBM- compatible PCs 486 or higher running IBM OS/2 Warp(R) Server, OS/2 Warp 4.0, or OS/2 Warp Server for e-business Solaris Managed Node, Endpoint: Sun SPARC series running Sun Solaris, Version 2.6, or later Windows Tivoli Desktop for Windows, Endpoint: IBM-Compatible PCs 486 or higher running Microsoft(TM) Windows 98 or 2000 Windows NT Tivoli Desktop for Windows, Managed Node, Endpoint: IBM-compatible PCs 486 or higher running Microsoft Windows NT 4.0, Service SP3, SP4 and SP5, Windows 2000
Note: Motif Version 1.2 is supported.
Supported Platforms TSD 4.1
Platform Version Type of Support Solaris 2.6.1 Server, Gateway, Endpoint 7.x Server, Gateway, Endpoint HP-UX 10.20 Server, Gateway, Endpoint 11.x Server, Gateway, Endpoint AIX 4.3.x Server, Gateway, Endpoint NT 4.0 SP(TM) 5 Server, Gateway, Endpoint 4.0 SP 6 Server, Gateway, Endpoint Platform Version Type of Support OS/2 Warp 4.0 Gateway, Endpoint, Preparation Site Warp Server Gateway, Endpoint, for e-business Preparation Site NetWare 4.11 Gateway, Endpoint 5.0 Gateway, Endpoint Windows 98 Endpoint, Preparation 2000 Server, Gateway, Endpoint, Preparation Site OS/400(R) Endpoint
Note: TSD V4.1 does not support Windows 95.
(Compatibility and interoperability information for previous releases of TMF is provided in the Tivoli Migration Toolkit Migration Guide .)
Term's compatibility and interoperability are defined as follows:
Compatibility Whether different versions of a Tivoli Enterprise product can communicate with different versions of TMF.
The following table shows the compatibility of TMF 3.7.1 with the other Tivoli products.
Compatibility with Framework Tivoli Product 3.7.1 Tivoli Distributed Monitoring 3.0.2 No Tivoli Distributed Monitoring 3.0.3 No Tivoli Distributed Monitoring 3.5 No Tivoli Distributed Monitoring 3.5.1 No Tivoli Distributed Monitoring 3.5.2 No Tivoli Distributed Monitoring 3.6 Yes Tivoli Distributed Monitoring 3.6.1 Yes Tivoli Distributed Monitoring 3.6.2 Yes Tivoli Enterprise Console(R) 2.6 No Tivoli Enterprise Console 3.1 No Tivoli Enterprise Console 3.6 Yes Tivoli Enterprise Console 3.6.1 Yes Tivoli Enterprise Console 3.6.2 Yes Tivoli Inventory 3.0 No Tivoli Inventory 3.1 No Tivoli Inventory 3.2 No Tivoli Inventory 3.6 Yes Tivoli Inventory 3.6.1 Yes Tivoli Inventory 3.6.2 Yes Tivoli Remote Control 2.0 No Tivoli Remote Control 2.1 No Tivoli Remote Control 2.1.1 No Tivoli Remote Control 3.6 Yes Tivoli Remote Control 3.6.1 Yes Tivoli Remote Control 3.6.5 Yes Tivoli Security Management 3.2 No Tivoli Security Management 3.6 Yes Tivoli Security Management 3.6.1 Yes Tivoli Security Management 3.6.2 Yes Tivoli Software Distribution 3.0 No Tivoli Software Distribution 3.1 No Tivoli Software Distribution 3.1.1 No Tivoli Software Distribution 3.1.2 No Tivoli Software Distribution 3.6 Yes Tivoli Software Distribution 3.6.1 Yes Tivoli Software Distribution 3.6.2 Yes Tivoli Software Distribution 4.0 Yes Tivoli Software Distribution 4.1 Yes Tivoli Software Installation Service 1.0 No Compatibility with Framework Tivoli Product 3.7.1 Tivoli Software Installation Service 3.6 No Tivoli Software Installation Service 3.6.1 Yes Tivoli Software Installation Service 3.7 Yes Tivoli User Administration 3.0 No Tivoli User Administration 3.0.1 No Tivoli User Administration 3.1 No Tivoli User Administration 3.1.2 No Tivoli User Administration 3.1.3 No Tivoli User Administration 3.1.4 No Tivoli User Administration 3.6 Yes Tivoli User Administration 3.6.1 Yes Tivoli User Administration 3.6.2 Yes
The new NetWare gateway supports the following applications:
The NetWare gateway will not support the following applications:
Interoperability Whether different versions of the same Tivoli Enterprise product can communicate with each other.
TMF 3.7.1 is interoperable with Version 3.6, Version 3.6.1, Version 3.6.2, Version 3.6.3, and Version 3.6.4.
TMF 3.2 endpoint managers and gateways are not interoperable with Version 3.7.1.
When you upgrade your Tivoli Management Region (TMR) server to TMF 3.7.1, the endpoint manager is upgraded.
It is recommended that you immediately upgrade your 3.6 gateways after
upgrading your TMR server. You can upgrade 3.6 endpoints using a
script to automatically upgrade an endpoint the first time.
TSD is distributed with:
Security, Auditability, and Control
TSD uses the security and auditability features of the operating system software and the TMF.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
New users should specify:
Program Program Name Number TSD 5698-SWD TMF 5698-FRA
To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).
The quantity of Tivoli Management Points is based on servers and or MSUs.
Tivoli Management Points Product Product Number Name Qty 1 Qty 250 5698-FRA TMF 0007 0008 5698-SWD TSD 0099 0100
Tivoli Systems Support
Although the first year of support is included in the product price, a no-charge (NC) order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support NC feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.
Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.
Standard Support Categories Standard 24 Select Support Coverage Normal 24 x 7 24 x 7 via Web, Phone, Bus Hrs Fax, and e-mail Web Support Tools Yes Yes Yes (TIPS, FAQs, White papers, Tools, Patch downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial "Tivoli No No Yes Select" Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 - 1 hour No No Yes Severity 2 - 2 hour No No Yes Severity 3 - 4 hour No No Yes Severity 4 - 4 hour No No Yes Fast Path to "Tivoli No No Yes Select" Level 2 Engineer Heightened No No Yes Resolution Priority Proactive Tivoli No No Yes Management Notification Onsite when Required No No Yes (two trips per year not to exceed six days in total) "Tivoli Select" No No Quarterly Support review and recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes renewable Tivoli Management points required in aggregate
During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the NC support period.
In subsequent years, if a
customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select
Support option, an MES order must be entered to discontinue the existing
support option feature number and to add the feature number for the
desired options After an MES order is entered, the support will be
renewed and billed annually at that support level unless support is
cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support Support for for NC OTC OTC OTC Program Program Feature Feature Feature Feature Number Name Number Number Number Number 5698-FRA TMF Qty of 1 0771 0785 0786 0787 Qty of 250 0772 0788 0789 0790 5698-SWD TSD Qty of 1 0561 0631 0632 0633 Qty of 250 0562 0634 0635 0636
5698-SPT Subsequent Year Options
Use the following table to order support (5698-SPT) for the program products listed below.
Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Feature Feature Number Name Number Number Number 5698-FRA TMF Qty of 1 0791 0792 0793 Qty of 250 0794 0795 0796 5698-SWD TSD Qty of 1 0637 0638 0639 Qty of 250 0640 0641 0642
The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.
All other languages distribution medium with translated hardcopy publications will be available June 22, 2001, for TMF and June 15, 2001, for TSD.
OS/390® components of TSD (5698-SWD), are unaffected by this announcement.
For information on OS/390 components, refer to Software Announcement 200-100 , dated April 25, 2000.
TMF Feature Distribution Language Number Medium U.S. English 5809 CD-ROM German 5849 CD-ROM Italian 5869 CD-ROM Spanish 5859 CD-ROM French 5819 CD-ROM Brazilian Portuguese 5839 CD-ROM TSD U.S. English 5809 CD-ROM German 5849 CD-ROM Italian 5869 CD-ROM Spanish 5859 CD-ROM French 5819 CD-ROM Brazilian Portuguese 5839 CD-ROM
Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Terms and Conditions
Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an order form.
Support Center Yes applies: Access is available through the Tivoli Support Center, 800-TIVOLI8 (848-6548) Availability: The first year of Tivoli Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement Available until Twelve months after written notice the product of product discontinuance, (that is, is discontinued: end-of-life (EOL)) Applicable for: The current release The immediate previous release level for twelve months after the general availability of the current release APAR Mailing Tivoli Systems Inc. Address: 9442 Capital of Texas Highway Austin, TX 78759 USA Attention: Product Development
Use Priority/Reference Code: YE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: firstname.lastname@example.org Mail: IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.