IBM United States
Software Announcement 200-328
September 26, 2000
Tivoli Enterprise Console V3.7 Offers Flexible and Scalable Event Management to Large IT Environments
(Corrected on November 14, 2000)
Planned Availability Date section changed. Publications section is new.
At a Glance
Tivoli Enterprise Console Version 3.7 offers large IT enterprises a centralized point of control that provides a "mission control" center for the entire distributed environment. Key features include:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Version 3.7 of Tivoli Enterprise Console® is a powerful event management and automation application for large, heterogeneous IT enterprises that need event management to analyze and respond to event conditions. This new version has been designed to facilitate extensive flexibility and scalability, both from an operations viewpoint and from a business policy and process position. This tool is designed to help large enterprise IT teams enable the event management process in support of their internal and/or external customers.
As the hub of Tivoli's availability solutions, Tivoli Enterprise Console processes and correlates common management events from any different application, system and network resource, determines the real problem, and can automatically initiate corrective actions. Robust logic facilities for root-cause analysis, along with flexible grouping and filtering capabilities can significantly reduce the number of events displayed, allowing the operations staff to zero in on the most critical and relevant events, simplifying the management of even the most complex environments.
The following capabilities are provided in a unique, single, easy-to-use solution:
Additional features include: GUI rule builder, notification and escalation, customizable event groups, and centralized, policy-based adapter configuration.
Version 3.7 is the most comprehensive, feature-rich release since the original introduction in 1994. Built around flexibility, usability, and scalability, it features:
New Easy-to-Use Operations Console in Java
Adapters/Adapter Configuration Facility/Event Integration Facility
Tivoli Enterprise Console Availability Intermediate Manager
Default Rules, Predicates and Rules Engine, and Rule Compiler (The Rules Engine is implemented in both Tivoli Enterprise Console and Availability Intermediate Manager):
Included Best Practices
Event Management Guide Version 1.1
This program is not impacted by euro currency.
Tivoli Enterprise Console remains the focal point for event management in large, heterogeneous environments. Tivoli Enterprise Console is designed to help the operations person understand what is broken and what needs to be fixed first. Acting as a "Manager of Managers", Tivoli Enterprise Console integrates management events from many diverse event sources, analyzes them in relation to other events or conditions, without regard to time of arrival, and understands the "real" problems in the environment. In addition, the effects of the problems are understood and escalation policies may be applied to ensure the proper action is taken either automatically or via other notification vehicles. No other event management system has these capabilities for high-speed, logic-based reasoning, within a framework of enabling services, as well as the ability to centrally control and manage the intelligence via "drag and drop" interfaces.
Tivoli Enterprise Console is one of the critical Tivoli applications that brings diverse management domains under central control, allowing Tivoli to deliver on its vision. Virtually all Tivoli products send events into the Tivoli Enterprise Console event stream and leverage the intelligence of Tivoli Enterprise Console with business rules specific to their needs. Tivoli Enterprise Console is also uniquely positioned to help enforce business policy with regard to the event management process. With the new Availability Intermediate Manager, you are now able to easily process limitless volumes of events, reroute events based on any criteria, duplicate event paths, and so on, based upon whatever policy has been established by your organization. Event Management is the key process which enables all other IT processes (such as Problem Management, Change Management). Tivoli Enterprise Console V3.7 is uniquely suited to help your IT organizations deliver flexible, scalable event-management policies and processes.
Training is available for all Tivoli® products, Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at:
For current information on Tivoli Systems education, call 512-436-8000 or visit the Tivoli Systems home page on the Internet at:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
The following publications will be shipped with Tivoli Enterprise Console® in hard copy form.
Order Title Number Tivoli Enterprise Console Reference Guide GC32-0666 Tivoli Enterprise Console User's Guide GC32-0667 Tivoli Enterprise Console Adapter's Guide GC32-0668 Tivoli Enterprise Console Rule Builder's GC32-0669 Guide Tivoli Enterprise Console Release Notes GC32-0777 Tivoli Event Integration Facility User's GC32-0691 Guide Tivoli Event Integration Facility Release GI11-0784 Notes Tivoli Event Integration Facility OS/390 GI11-0785 Program Directory Tivoli Availability Intermediate Manager GI11-0786 Release Notes Tivoli Availability Intermediate Manager GC32-0650 User's Guide Tivoli Enterprise Console Version 3.7 LK3T-5752 Documentation and TDS Event Management Guide 1.0.1 IPLA Pamphlet Z125-3301 License Information LC23-4474 Order Title Number Simplified Chinese Tivoli Enterprise Console User's Guide GB84-0422 Tivoli Enterprise Console Release Notes GB84-0421 Tivoli Event Integration Facility Release GB84-0417 Notes Tivoli Availability Intermediate Manager GB84-0431 Release Notes Tivoli Availability Intermediate Manager GB84-0339 User's Guide Traditional Chinese Tivoli Enterprise Console User's Guide GC40-0576 Tivoli Enterprise Console Release Notes GI10-6363 Tivoli Availability Intermediate Manager GI10-6376 Release Notes Tivoli Availability Intermediate Manager GC40-0597 User's Guide Brazilian Portugese Tivoli Enterprise Console Adapter's Guide G517-7138 Tivoli Enterprise Console Reference Manual G517-7136 Tivoli Enterprise Console Rule Builder's G517-7133 Guide Tivoli Enterprise Console User's Guide G517-7137 Tivoli Enterprise Console Release Notes G517-7134 Tivoli Availability Intermediate Manager G517-7151 Release Notes Tivoli Availability Intermediate Manager G517-7057 User's Guide Tivoli Event Integration Facility User's G517-7139 Guide Tivoli Event Integration Facility Release G517-7135 Notes Spanish Tivoli Enterprise Console User's Guide GC10-3620 Tivoli Enterprise Console Release Notes GC10-3622 Tivoli Enterprise Console Rule Builder's GC10-3621 Guide Tivoli Availability Intermediate Manager GI10-9957 Release Notes Tivoli Availability Intermediate Manager GC10-3581 User's Guide Tivoli Event Integration Facility User's GC10-3567 Guide Tivoli Event Integration Facility Release GC10-3623 Notes Japanese Tivoli Enterprise Console Adapter's Guide GC88-8824 Tivoli Enterprise Console Reference Manual GC88-8822 Tivoli Enterprise Console Rule Builder's GC88-8825 Guide Order Title Number Tivoli Enterprise Console User's Guide GC88-8823 Tivoli Enterprise Console Release Notes GI88-8534 Tivoli Availability Intermediate Manager GI88-8537 Release Notes Tivoli Availability Intermediate Manager GC88-8760 User's Guide Tivoli Event Integration Facility User's GC88-8826 Guide Tivoli Event Integration Facility Release GI88-8535 Notes Korean Tivoli Enterprise Console Adapter's Guide GA30-1240 Tivoli Enterprise Console Reference Manual GA30-1238 Tivoli Enterprise Console Rule Builder's GA30-1241 Guide Tivoli Enterprise Console User's Guide GA30-1239 Tivoli Enterprise Console Release Notes GA30-1236 Tivoli Availability Intermediate Manager GA30-1252 Release Notes Tivoli Availability Intermediate Manager GA30-1164 User's Guide Tivoli Event Integration Facility User's GA30-1242 Guide Tivoli Event Integration Facility Release GA30-1237 Notes French Tivoli Enterprise Console User's Guide GC11-1767 Tivoli Enterprise Console Release Notes GI11-0157 Tivoli Availability Intermediate Manager GI11-0158 Release Notes Tivoli Availability Intermediate Manager GC11-1729 User's Guide German Tivoli Enterprise Console Reference Manual GC12-2752 Tivoli Enterprise Console User's Guide GC12-2743 Tivoli Availability Intermediate Manager GI10-9717 Release Notes Tivoli Availability Intermediate Manager GC12-2939 User's Guide Tivoli Event Integration Facility User's GC12-2744 Guide Italian Tivoli Availability Intermediate Manager GI13-0028 Release Notes Tivoli Availability Intermediate Manager GC13-2940 User's Guide
Specified Operating Environment
TEC, AIM, Java Console Supported Platforms
Tivoli Enterprise Console is distributed with:
Security, Auditability, and Control
Tivoli Enterprise Console uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).
The quantity of Tivoli Management Points is based on Tier Servers, MSUs and Application Servers for a Non-Tivoli Integration.
Use the following table to order the program products listed below.
Tivoli Management Points Product Number Product Name Qty 1 Qty 250 5698-EAS Tivoli Enterprise 0013 0014 Console
Tivoli Systems Support
Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying the feature number for asset registration and the appropriate First Year Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.
Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.
Std- Support Categories Standard 24 Select Support Coverage via Normal 7 x 24 7 x 24 Web, Phone, Fax, Bus Hrs and E-mail Web Support Tools Yes Yes Yes (TIPS, FAQs, White papers, Tools, Patch downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial "Tivoli No No Yes Select" Support Review (one customer location and one review per contract) Std- Support Categories Standard 24 Select Heightened Responsiveness Severity 1 - 1 hour No No Yes Severity 2 - 2 hour No No Yes Severity 3 - 4 hour No No Yes Severity 4 - 4 hour No No Yes Fast Path to "Tivoli No No Yes Select" Level 2 Engineer Heightened Resolution No No Yes Priority Proactive Tivoli No No Yes Management Notification Onsite when Required No No Yes (two trips per year not to exceed six days in total) "Tivoli Select" No No Quarterly Support review and recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes renewable Tivoli Management points required in aggregate
During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.
In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options. After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support No- One-Time One-Time One-Time for Charge Charge Charge Charge Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-EAS Tivoli Enterprise Console Qty of 1 0811 0797 0798 0799 Qty of 250 0912 0800 0801 0802
5698-SPT Subsequent Year Options
Use the following table to order support (5698-SPT) for the program products listed below.
Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-EAS Tivoli Enterprise Console Qty of 1 0803 0804 0805 Qty of 250 0806 0807 0808
The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.
End of Service (EOS): Effective October 27, 2001, Tivoli Enterprise Console V3.62 and prior will reach EOS.
Feature Distribution Number Medium 5698-EAS Tivoli Enterprise Console English 5809 CD-ROM English 5702 4-mm Tape French 5819 CD-ROM French 5712 4-mm Tape Brazilian Portugese 5839 CD-ROM Brazilian Portugese 5732 4-mm Tape German 5849 CD-ROM German 5742 4-mm Tape Spanish 5859 CD-ROM Spanish 5752 4-mm Tape Italian 5869 CD-ROM Italian 5762 4-mm Tape Japanese 5829 CD-ROM Japanese 5722 4-mm Tape Simplified Chinese 5879 CD-ROM Simplified Chinese 5772 4-mm Tape Traditional Chinese 5899 CD-ROM Traditional Chinese 5792 4-mm Tape Korean 5889 CD-ROM Korean 5782 4-mm Tape
Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Feature Description Number Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Terms and Conditions
Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS), IBM Agreement for Acquisition of Support (IAAS), with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form
Support Center applies: Yes Access is available through the Tivoli Support Center, 800-TIVOLI8 (848-6548) Availability: The first year of Tivoli Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement Available until the product is discontinued: 12 months after written notice of product discontinuance, that is, end-of-life (EOL) Applicable for: The current release The immediate previous release level for 12 months after the general availability of the current release APAR Mailing Address: Tivoli Systems Inc. 9442 Capital of Texas Highway Austin, TX 78759 USA Attention: Product Development
A complete list of products, terminology definitions, and licensing documents are available at the following Web site:
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:
Charges are based on Tivoli Management Points. Charges per Tivoli Management Point are unaffected by this announcement.
For complete information on charges for Tivoli Enterprise Console (5698-EAS), refer to Software Announcement 200-017 , dated February 15, 2000
Use Priority/Reference Code: YE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: firstname.lastname@example.org Mail: IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.