IBM United States
Software Announcement 200-200
June 27, 2000
Tivoli Offerings Enliven Management of the Internet with New Technology
(Corrected on June 7, 2000)
Feature numbers for 5698-SPT First-Year Support Option and Subsequent
Year Support Option.
At a Glance
Tivoli Internet Services Manager (TISM) attracts subscribers to your Internet service by providing a sophisticated, high-capacity infrastructure, which:
In addition, Tivoli Personalized Services Manager (TPSM) adds:
In the past five years, the growth of the Internet has been dazzling. Not only has the number of Internet users grown at a startling pace, but also the number of companies that provide Internet services has been equally dynamic. It is estimated that over 13,000 companies provide Internet access or Web-hosting services around the world.
Tivoli's two new software products assist Internet Service Providers (ISPs), and in turn their subscribers, in managing the complex process of the administration and operation of an Internet service. They are Tivoli® TISM and TPSM.
TISM provides the infrastructure for ISPs to enroll, authenticate, and service their subscribers. This offering is rich with appealing subscriber functions, such as personalization, self-managed setup, a customizable portal page, and setup for either personal or commercial accounts.
Functionality for the ISP is equally impressive, including:
TPSM provides all of that and more. It includes the function of TISM, and also adds to it quality support for managing the ever-growing number of applications for pervasive computing devices, such as personal digital assistants (PDAs), cellular phones, palmtop computers, and other portable devices that connect to the Internet.
TISM and TPSM run on either the AIX® 4.3.3 or the Sun Solaris 7.0 operating system. A system capable of running one of those operating systems is required, and that system must have a minimum of two gigabytes of random access memory and two hard drives with nine gigabytes of available disk storage on each drive. Also, Oracle 8i 8.1.5 is required to perform database management.
WebSphere Application Server 3.0.2 and HTTP Server 184.108.40.206 are required for Internet application management.
On TPSM only, the Device Manager Console is a client system for administering operations for pervasive device management; it requires an Intel (or equivalent) personal computer capable of running Microsoft Windows 95, Windows 98, or Windows NT Workstation.
June 30, 2000
TISM and TPSM are software products that are designed to specifically address the needs of ISPs. Both products include the following functions:
In addition, Tivoli Personalized Services Manager also includes:
TISM and TPSM offer an integrated infrastructure of software components for Internet service provisioning. They are an industrial-strength system designed to allow Internet Service Providers to support several separately branded offerings simultaneously and provide each brand with a unique and stand-alone identity and full range of business offerings.
The function of both products includes:
Tivoli Personalized Services Manager augments and extends the function described above:
These exciting products provide a complete solution to the ISP. They integrate information appliances, subscriber account management, and sophisticated enterprise e-commerce information delivery services.
The advantages of these products include:
These products are Year 2000 ready. When used in accordance with their associated documentation, they are capable of correctly processing, providing, and/or receiving date data within and between the twentieth and twenty-first centuries, provided that all products (for example, hardware, software, and firmware) used with the products properly exchange accurate date data with them.
These programs are not impacted by euro currency.
For information on Tivoli Value-Based Pricing, refer to Software Announcement 200-017 , dated February 15, 2000.
Call IBM Education and Training at 800-TEACH (426-8322), for catalogs, schedules, and enrollments.
For current information on Tivoli® Systems education, call 512-436-8000 or visit the Tivoli Systems home page on the Internet at:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
The following publications can be ordered immediately. To order, contact your Tivoli or IBM representative.
Order Title Number IPLA License Agreement Z125-3301 Value-Based Pricing License Information LC23-4470
Displayable Softcopy Publications
The following manuals are offered in English in displayable softcopy form:
The displayable manuals are part of the basic machine-readable material, and their files are shipped on the same media type as the basic machine-readable material. These displayable manuals are to be used with Adobe Acrobat Reader 3.0, or later. Terms and conditions for use of the machine-readable files are shipped with the files.
Specified Operating Environment
The following minimum system hardware for the server is required:
In TPSM, the Device Manager Console is a client system for administering operations for pervasive device management. This console requires an Intel (or equivalent) personal computer capable of running Microsoft Windows 95, Windows 98, or Windows NT Workstation.
eNetwork Dispatcher is optionally supported for scalability and load balancing.
Performance Considerations: Performance of Tivoli Internet Services Manager or Tivoli Personalized Services Manager will vary depending upon a customer's particular network configuration and customization.
Installability: While not required, it is recommended that you consider engaging professional assistance during the planning, installation, and configuration of these offerings. Your Tivoli or IBM representative, or Tivoli Business Partner, can assist you in identifying qualified installation support personnel.
Security, Auditability, and Control
TISM and TPSM use the security and auditability features of the host hardware or software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge feature number from the tables below in the quantity desired (maximum quantity of 250).
Use the following table to order the program products listed below.
Product Product Tivoli Management Points Number Name Qty 1 Qty 250 5698-SUB TISM 1290 1291 5698-PSM TPSM 1334 1335
Tivoli Management Points
The intent of Tivoli Management Points is to provide investment protection as computing environments and management needs evolve. With this approach, all metrics for a given product are reflected in terms of points required. Thus, licensing is in terms of total points per product required to manage a given environment. As the environment changes, points can be redeployed as necessary as long as the total number of points required for that environment and product does not exceed the total authorized. Points are product specific and cannot be moved from one product to another.
Environment-Managed Model: The Environment-Managed Model is used to describe the new Tivoli price offering that separates licensing from architecture. In an environment-managed model the price is based on what is managed rather than the more traditional approach of pricing based on the number and type of product component. Thus, a server is defined as a server by its use in the customer's environment, not by its use within a Tivoli application. For example, all print and file servers for which a customer is using Tivoli Distributed Monitoring to track performance require points sufficient for those servers.
For more information on Tivoli Value-Based Pricing, refer to Software Announcement 200-017 , dated February 15, 2000.
To obtain the total Tivoli Management Points for a basic license, multiply the Tivoli Management Points applicable to the product times the number of registered users (in thousands) managed by the Independent Service Provider's (ISP's) network. Registered users are called "subscribers" by most ISPs.
Tivoli Systems Support
Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First-Year Tivoli Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during this first year of the license.
Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent-year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarizes these offerings.
Support Categories Standard Standard-24 Select Support Coverage via Web, Normal 24 x 7 24 x 7 Phone, Fax, and E-mail Bus Hrs Web Support Tools (TIPS, Yes Yes Yes FAQs, white papers, tools, patch downloads) Maintenance and Upgrades Yes Yes Yes Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial "Tivoli Select" No No Yes Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 -- 1 hour No No Yes Severity 2 -- 2 hours No No Yes Severity 3 -- 4 hours No No Yes Severity 4 -- 4 hours No No Yes Fast Path to "Tivoli Select" No No Yes Level-2 Engineer Heightened Resolution Priority No No Yes Proactive Tivoli No No Yes Management Notification Onsite when Required No No Yes (two trips per year not to exceed six days in total) "Tivoli Select" Support No No Quarterly Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 Renewable No No Yes Tivoli Management Points Required in Aggregate
Support Upgrade: During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable One-Time Charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.
In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options. After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support No- One-Time One-Time One-Time for Charge Charge Charge Charge Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-SUB TISM Qty of 1 point 1307 1309 1310 1311 Qty of 250 pts. 1308 1312 1314 1315 5698-PSM TPSM Qty of 1 point 1305 1292 1293 1294 Qty of 250 pts. 1306 1295 1296 1297
5698-SPT Subsequent Year Options
Use the following table to order support (5698-SPT) for the program products listed below.
Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-SUB TISM Qty of 1 point 1316 1317 1318 Qty of 250 pts. 1319 1320 1321 5698-PSM TPSM Qty of 1 point 1298 1299 1301 Qty of 250 pts. 1302 1303 1304
The Standard Support Option, Standard-24 Support Option, and Select Support Option are not transferable among the Tivoli Enterprise products. Support Option feature numbers must be ordered, if desired, for each licensed product. The quantity of the billable feature numbers for Support must be equal to the Tivoli Management Points for a product, if support is desired.
Basic Machine-Readable Material
Feature Distribution Number Medium Tivoli Internet 5809 CD-ROM Services Manager Tivoli Personalized 5809 CD-ROM Services Manager
Select the appropriate feature numbers to customize your order to specify the delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation)
Terms and Conditions
Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Support (IAAS), or IBM International Agreement for Acquisition of Programs and Support (IIAAPS) with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form.
Contact your IBM representative for charges information for this announcement.