Software Announcement 200-100
April 25, 2000

Tivoli Extends Value-Based Pricing to the S/390 Platform

 ENUS200-100.PDF (86KB)


At a Glance

Tivoli's Value-Based Pricing now covers Tivoli OS/390 products.

  • Includes S/390 as a standard supported platform in Tivoli's new licensing structure based on Tivoli Management Points
  • Simplifies IT management by providing common terms and conditions for clients using palm tops through desktops to S/390 servers
  • Removes the cost barriers that prevent you from optimizing systems management by basing licensing on WHAT is managed, not HOW it is managed
  • Provides Value-Based Pricing licensing for Tivoli OS/390 managed servers
  • Delivers Tivoli Standard-24 Support or Tivoli Select Support with both version and release upgrades

Overview

Tivoli® Systems is proud to extend its revolutionary Value-Based Pricing model to include selected Tivoli S/390® software. In contrast to traditional IT management software pricing, which imposes additional costs for platform shifts and other initiatives essential to your strategic arsenal, Tivoli's Value-Based Pricing is an enterprise-wide technology management pricing model that actually helps you remain competitive in today's fast-paced environment.

More About Value-Based Pricing

Tivoli Value-Based Pricing, initially launched in February 2000, helps deliver better alignment between technology management costs and the value actually delivered to your organization. Through a new licensing structure and new cost metrics, Tivoli Value-Based Pricing enables significantly greater long-term return on your technology management investment while allowing you to manage your infrastructure with more freedom and flexibility than ever before. Key program enhancements include pricing based on a common unit of value across all operating platforms, simple pricing metrics, and now the inclusion of OS/390® as a standard supported platform.

The following products, announced in Software Announcement 200-017 , dated February 15, 2000, are now extended to the S/390 platform:

  • Tivoli Management Framework (5698-FRA)
  • Tivoli Software Distribution (5698-SWD)
  • Tivoli Inventory (5698-INV)
  • Tivoli Distributed Monitoring (5698-EMN)
  • Tivoli Security Management (5698-SEC)
  • Tivoli User Administration (5698-UAD)
  • Tivoli Manager for MQSeries® (5698-MQS)
  • Tivoli Workload Scheduler (5698-WKB)
  • Tivoli Workload Scheduler for SAP R/3 (5698-WSS)
  • Tivoli Service Desk (5698-TSD)

The following products are now available with Value-Based Pricing metrics:

  • Tivoli Decision Support for OS/390 (5698-TD9)
  • Tivoli Decision Support for OS/390 Accounting Workstation Option (5698-TDW)

Key Prerequisites

Refer to individual announcements for specific product information.

Planned Availability Date

April 28, 2000

Description

Tivoli Environment-Managed Pricing Model

The value for many of the Tivoli Enterprise products is related to the size and complexity of the environment being managed by Tivoli. The environment-managed pricing model is based exclusively on what is being managed.

For example, management capability for a certain sized environment is acquired for each Tivoli discipline required and you are free to implement any of the Tivoli Enterprise software components (Tivoli Management Region servers, gateways, or endpoints) in any quantity to best manage within the environment for which the discipline was acquired without cost implications. As architecture changes, the implementation can be altered as needed without necessarily affecting the licensing for the products acquired. This represents a significant change from the typical systems management licensing models which are based on purchasing the specific components and licensing them to specific systems.

There are two basic sets of metrics in the environment-managed pricing model:

  1. Client/Server Products — These products include:
    • Tivoli Software Distribution
    • Tivoli Inventory
    • Tivoli Application Management products
    • Tivoli Security Management products, and
    • Tivoli Workload Scheduling products

    The pricing for these products is based on an evaluation of the environment being managed, not where specific components are running or how the solution is implemented. As such, a server is defined by its use in the environment, not its position in a Tivoli solution. Thus, all servers in an environment are priced as servers, offering the flexibility to serve Tivoli applications from any server in the enterprise without any change in cost. Further, these servers have been stratified to better correlate cost to value while offering a simple, scalable solution. In addition to traditional clients, other devices can be managed in a server/device model, including Personal Digital Assistant (PDA) and appliances. In this model, only those systems or devices actually managed require licensing.

    Distributed server tiers are defined by the machine, not operating system, based on installed processors. For IBM RS/6000® Scalable POWERparallel® Systems (RS/6000 SP™) and Sun Ultra systems and similar systems, the licensing is based on the number of processors in the frame, not per individual node or card. For clustered environments, the licensing is determined by the number of installed processors in each server in the cluster.

    Distributed servers can be considered in three general tiers.

    • Low-end, departmental servers (Tier 1),
    • Mainframe-class RS/6000 and Intel systems (Tier 3), and
    • Everything else (Tier 2).

    For those products with a distributed server component, the specific tier definitions are:

    .--------+--------------------------------------.
    | Server | 32-bit Intel (or compatible) systems |
    | Tier 1 | with 4 or fewer processors installed |
    |--------+--------------------------------------|
    | Server | RS/6000 systems with fewer than 24   |
    | Tier 2 | processors installed (Except as      |
    |        | spelled out in Tier 3)               |
    |        |--------------------------------------|
    |        | Intel (or compatible) 64-bit systems |
    |        | with less than processors installed  |
    |        |--------------------------------------|
    |        | Intel (or compatible) 32-bit systems |
    |        | with 5-23 processors installed       |
    |        |--------------------------------------|
    |        | IBM AS/400(R) servers                |
    |--------+--------------------------------------|
    | Server | Any distributed system with 24       |
    | Tier 3 | or more processors installed         |
    |        |--------------------------------------|
    |        | All HP V-Class Systems classes of    |
    |        | servers with 14 plus processors      |
    |        | installed                            |
    '--------+--------------------------------------'
    
  2. Networking Products
    • NetView® and related products scale best on Network Devices managed, including routers, switches, bridges, and hubs.
    • The pricing metric Tivoli NetView and Tivoli Manager for Network Connectivity is tiers switches and routers, tiered as follows:

      .----------------+----------------------------.
      | Network Tier 1 | Routers with 25 or less    |
      |                |  ports                     |
      |                | Switches with port density |
      |                |  of 50 or less Ethernet    |
      |                |  or Token Ring ports       |
      |----------------+----------------------------|
      | Network Tier 2 | Routers with 26-75 ports   |
      |                | Switches with port density |
      |                |  of 51-100 Ethernet        |
      |                |  or Token Ring ports       |
      |----------------+----------------------------|
      | Network Tier 3 | Routers with 76+ ports     |
      |                | Switches with port density |
      |                |  of 101+ Ethernet or       |
      |                |  Token Ring ports          |
      |                | All ATM, Frame Relay, and  |
      |                |  all other WAN backbone    |
      |                |  switches                  |
      '----------------+----------------------------'
      
    • For Tivoli Manager for Network Hardware, the metric is network nodes, including routers, switches, hubs and bridges.

IT Business Application Products Pricing Model

A few of Tivoli's products are used to support IT Business processes, including Service Desk and Decision Support. The value of these products scales based on the knowledge content they provide and the size of the staff they are supporting, measured in terms of users and knowledge modules.

Tivoli Management Points

With this new price offering, Tivoli introduces Tivoli Management Points. The intent is to provide investment protection as computing environments and management needs evolve. With this approach, all metrics for a given product are reflected in terms of points required. Thus, licensing is in terms of total points per product required to manage a given environment. As the environment changes, points can be redeployed as necessary as long as the total number of points required for that environment and product do not exceed the total authorized. Points are product specific and cannot be moved from one product to another. An example of how Tivoli points work follows.

Step 1: Determine the products required.

Step 2: Determine the size of the environment to be managed in terms of the metrics for the products required.

For example, assume you have 100 servers and a 40 MSU processor:

Customer Environment Size

.---------+---------+---------+---------+-------------.
| Product | T1 Svrs | T2 Svrs | T3 Svrs | S/390 MSU's |
|---------+---------+---------+---------+-------------|
| Sample  |   90    |    8    |    2    |  40         |
'---------+---------+---------+---------+-------------'

Step 3: Multiply the Matrix from Step 1 by the Management Points Requirements Matrix to determine total number of points required.

Management Points Requirement Matrix

.-------+---------+---------+---------+----------------------.
|       |         |         |         | S/390                |
|Product| T1 Svrs | T2 Svrs | T3 Svrs | MSU Matrix           |
|-------+---------+---------+---------+----------------------|
|Sample |   55    |   110   |  1,100  | Base = 360           |
|       |         |         |         | Level A = 45 per MSU |
'-------+---------+---------+---------+----------------------'

Step 4: Acquire total number of Management Points required:

    (90*55+8*110+2*1,100+360+37*45)= 10,055

With 10,055 Management Points the Tivoli Enterprise solution can be designed and implemented for optimal efficiency, without concern over changing cost due to changing implementation. As the environment managed changes and evolves, as long as the points required for that environment do not exceed the quantity licensed (10,055 in this example), the customer is in compliance.

For S/390 MSU calculations, the total number of MSU's is determined by the environment managed, the number of MSU's in the environment you want to manage.

Truing Up

Tivoli Systems has developed a Web-based customer tool, available to customers through their Tivoli Support contract, to make it easier to assess the points required for their environment. This tool is simple to use and allows you to not only determine whether you have points sufficient for your current environment, but also has the capability to do scenario planning as your environment changes.

The following table describes the relationships between the 5698-xxx Program Numbers and the previous 5697-xxx Program Numbers and maps them to existing 5697 products:

.--------------------------+---------------------------------.
|    5698 Product Line     |            Delivers             |
|--------------------------+---------------------------------|
| 5698-SWD Tivoli          | 5697-SWD Tivoli Software        |
|          Software        |           Distribution          |
|          Distribution    | 5697-SDA Tivoli Software        |
|                          |           Deployment Guide      |
|                          | 5685-016 Tivoli Netview         |
|                          |           Distribution Manager  |
|                          | 5697-F03 Tivoli Software        |
|                          |           Distribution          |
|                          |           for OS/390            |
|                          |                                 |
| 5698-FRA Tivoli          | 5697-FRA Tivoli Management      |
|          Management      |           Framework             |
|          Framework       |           Delivered             |
|                          |           Automatically         |
|                          |           for OS/390            |
|                          |                                 |
|                          | 5697-D10 Tivoli                 |
|                          |           Framework             |
|                          |           for OS/390            |
|                          |                                 |
| 5698-INV Tivoli          | 5697-INV Tivoli Inventory       |
|          Inventory       | 5697-F04 Tivoli Inventory       |
|                          |           for OS/390            |
|                          |                                 |
| 5698-EMN Tivoli          | 5697-EMN Tivoli Distributed     |
|          Distributed     |           Monitoring            |
|          Monitoring      | 5697-F05 Tivoli Distributed     |
|                          |           Monitoring for OS/390 |
|                          |                                 |
| 5698-SEC Tivoli          | 5697-SEC Tivoli Security        |
|          Security        |           Management            |
|          Management      | 5697-SCM Tivoli Security        |
|                          |           Management for OS/390 |
|                          |                                 |
| 5698-UAD Tivoli User     | 5697-ADM Tivoli User            |
|          Administration  |           Administration        |
|                          |           for OS/390            |
|                          | 5697-UAD Tivoli User            |
|                          |           Administration        |
|                          |                                 |
| 5698-MQS Tivoli Manager  | 5697-MQS Tivoli Manager for     |
|          for MQSeries    |           MQSeries              |
|                          | 5697-D30 Tivoli Manager for     |
|                          |           MQSeries for OS/390   |
|                          |                                 |
| 5698-WKB Tivoli          | 5697-WKB Tivoli Workload        |
|          Workload        |           Scheduler             |
|          Scheduler       | 5697-MAE Tivoli Maestro         |
|                          | 5697-OPC Tivoli OPC             |
|                          |                                 |
| 5698-WSS Tivoli          | 5697-WKB SAP R/3 Extended       |
|          Workload        |           Agent                 |
|          Scheduler       | 5697-MAE SAP R/3 Extended       |
|          for SAP R/3     |           Agent                 |
|                          |                                 |
| 5698-TSD Tivoli          | 5697-TSD Tivoli Service Desk    |
|          Service         | 5697-SDG Decision Support       |
|          Desk            |           Guides                |
|                          |           (All Guides)          |
|                          | 5648-142 Tivoli Service Desk    |
|                          |           for OS/390 (InfoMan)  |
|                          | 5697-IMG InfoMan Guide          |
|                          |                                 |
| 5698-TD9 Tivoli          | 5695-101 Tivoli Performance     |
|          Decision        |           Reporter              |
|          Support         |           for OS/390            |
|          for OS/390      | All Features except             |
|                          | Accounting Feature              |
|                          |                                 |
| 5698-TDW Tivoli Decision | 5695-101 Tivoli Performance     |
|          Support         |           Reporter              |
|          for OS/390      |           Accounting and        |
|          Accounting      |           Accounting            |
|          Workstation     |           Workstation           |
|          Option          |           Option Features       |
'--------------------------+---------------------------------'

Year 2000

These products do not have date dependencies and are Year 2000 ready.

Euro Currency

These programs are not impacted by euro currency.

Hardware and Software Support Services

SmoothStart™/Installation Services

IBM SmoothStart or Installation Services will not be provided for these programs.

Reference Information

This announcement affects the pricing of the following previously announced Tivoli products. This list includes recent 1999 announcements, and other 1996 through 1998 announcements which provide an overall description of some Tivoli products.

  • Tivoli Performance Reporter for OS/390, Version 1.4 Provides Easy Access to Enterprise-Wide IT Information Software Announcement 299-030 , dated January 26, 1999
  • Tivoli Management Framework and Applications Now Available in Five Additional Languages — Software Announcement 299-095 , dated April 20, 1999
  • Tivoli Management Framework 3.6.1, Tivoli User Administration 3.6.1, and Tivoli Security Management 3.6.1 for OS/390 Connect your Enterprise Management Environment Software Announcement 299-185 , dated July 6, 1999
  • Tivoli Software Distribution for OS/390 Offers Comprehensive Management and Services Software Announcement 299-171 , dated July 6, 1999
  • Tivoli Inventory for OS/390 Provides a Cross-Platform Automatic Approach® to Inventory Management Software Announcement 299-172 , dated July 6, 1999
  • Tivoli Distributed Monitoring for OS/390 Can Help Maximize the Availability of your Computing Resource Automatically Software Announcement 299-173 , dated July 6, 1999
  • Tivoli Service Desk for OS/390: Great Service Desk Platform Just Got Better Software Announcement 299-262 , dated September 21, 1999
  • Tivoli Systems Introduces Value-Based Pricing for Tivoli Products — A Simpler and More Flexible Pricing Structure Software Announcement 200-017 , dated February 15, 2000

Trademarks

 
SP and SmoothStart are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
S/390, OS/390, MQSeries, RS/6000, POWERparallel, AS/400, and NetView are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli is a registered trademark of Tivoli Systems, Inc. in the United States or other countries or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer -- Tivoli A/S.
 
Approach is a registered trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is offered through Tivoli® Systems and our authorized training partners.

For current information on Tivoli Systems education, call 800-2Tivoli (284-8654) (512-794-9070 for outside U.S.), send an e-mail to training@tivoli.com, or visit:

or on the Internet.

Customer Financing

IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Ordering Information

Current Licensees

Current licensees of 5698-xxx products, must order distribution media for the S/390® platform via MES by specifying the feature number for the desired S/390 distribution medium.

For 5698-SEC, 5698-UAD, 5698-MQS, 5698-WKB, and 5698-WSS, customers must insure that they have previously ordered adequate Tivoli Management Points to add these products to the customer's environment.

If additional Tivoli management Points are required for these products, also specify the one-time charge feature number for Tivoli Management Points for S/390 MSUs in the quantity desired.

Note: There is no distribution medium required for 5698-WSS.

Current licensees of 5697-xxx products, can choose to convert to the new value-based pricing model on an as-needed basis.

New Licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

New users of the program products below should specify one of the following:

                                                        Product
Product Name                                            Number
 
Foundation Technologies
 
Tivoli Management Framework                             5698-FRA
Tivoli Software Distribution                            5698-SWD
Tivoli Inventory                                        5698 INV
Tivoli Distributed Monitoring                           5698-EMN
Tivoli Security Management                              5698-SEC
Tivoli User Administration                              5698-UAD
 
Application Management
 
Tivoli Manager for MQSeries(R)                          5698-MQS
 
Workload Scheduling and Output Management
 
Tivoli Workload Scheduler                               5698-WKB
Tivoli Workload Scheduler for SAP R/3                   5698-WSS
 
IT Business Applications
 
Tivoli Service Desk                                     5698-TSD
Tivoli Decision Support for OS/390(R)                   5698-TD9
Tivoli Decision Support for OS/390                      5698-TDW
Accounting Workstation Option

Terminology Definitions

Tivoli Management Points

Tivoli Management Points are used to compute the license quantities and are program specific. Points cannot be transferred among separate products.

Environment-Managed Model

The environment-managed model is used to describe the new Tivoli price offering that separates licensing from architecture. In an environment-managed model the price is based on what is managed rather than the more traditional approach of pricing based on the number and type of product component. Thus, a server is defined as a server by its use in the customer's environment, not by its use within a Tivoli application. For example, all print and file servers for which a customer is using Tivoli Distributed Monitoring to track performance require points sufficient for those servers.

Server

A server is a computer system that provides services to one or more clients or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers. A server is defined by its use in the customer's environment, not by its use in a Tivoli application. Tivoli servers are tiered as defined in the Tivoli Server Tier Exhibit.

For distributed servers in a clustered environment, points requirements are based on the size of each server in the cluster, tiered as defined in the Tivoli Server Tier Exhibit.

Tivoli Server Tier Exhibit

.--------+--------------------------------------.
| Server | 32-bit Intel (or compatible) systems |
| Tier 1 | with 4 or fewer processors installed |
|--------+--------------------------------------|
| Server | RS/6000(R) systems with fewer than   |
| Tier 2 | 24 processors installed (Except as   |
|        | spelled out in Tier 3)               |
|        |--------------------------------------|
|        | Intel (or compatible) 64-bit systems |
|        | with less than processors installed  |
|        |--------------------------------------|
|        | Intel (or compatible) 32-bit systems |
|        | with 5-23 processors installed       |
|        |--------------------------------------|
|        | IBM AS/400(R) servers                |
|--------+--------------------------------------|
| Server | Any distributed system with 24       |
| Tier 3 | or more processors installed         |
|        |--------------------------------------|
|        | All HP V-Class Systems classes       |
|        | of servers with 14 plus              |
|        | processors installed                 |
'--------+--------------------------------------'

Client

A computer system or process that requests a service of another computer system that is typically referred to as a server. Multiple clients may share access to a common server. A client has some processing capability or is programmable to allow a user to do work. Examples include laptop computers, desktop computers, and desk side computers.

Device

A device is any non-client, non-server part of a network managed by a Tivoli application, including, but not limited to, point-of-sale (POS) terminals, Automated Teller Machines (ATMs), PalmPilots, and other pervasive devices.

Network Node

A network node includes routers, switches, hubs and bridges that contain a network management agent. In the Internet Protocol (IP), the managed node usually contains a Simple Network Management Protocol (SNMP) agent. A single node may contain any number of interfaces or ports.

Port

A port is the interface via which network devices (hubs, concentrators, repeaters, routers and switches) are connected to a network through switches and routers.

For Tivoli products which scale based on ports, the following Tivoli Network Device Tier Exhibit applies:

Tivoli Network Device Tier Exhibit

.----------------+----------------------------.
| Network Tier 1 | Routers with less than     |
|                | or equal to 25 ports       |
|                |----------------------------|
|                | Switches with port density |
|                | of less than or equal to   |
|                | Ethernet or                |
|                | Token Ring ports           |
|----------------+----------------------------|
| Network Tier 2 | Routers with 26-75 ports   |
|                |----------------------------|
|                | Switches with port density |
|                | of 51-100 Ethernet or      |
|                | Token Ring ports           |
|----------------+----------------------------|
| Network Tier 3 | Routers with 76+ ports     |
|                |----------------------------|
|                | Switches with port density |
|                | of 101+ Ethernet or        |
|                | Token Ring ports           |
|                |----------------------------|
|                | All ATM, Frame Relay, and  |
|                | all other WAN backbone     |
|                | switches                   |
'----------------+----------------------------'

Registered User

A registered user is defined as anyone who is authorized to access a Tivoli program.

Concurrent User

Concurrent users are defined as the maximum number of users who access a Tivoli program at any one time.

For Tivoli Service Desk, Tivoli Problem Management, Tivoli Change Management, and Tivoli Asset Management a concurrent user includes any user accessing the application with create/update authority.

Application Server

An application server is the computer system that provides services to one or more clients, servers, or other devices over a network and is defined by its use within the Tivoli application. For programs running on a distributed cluster of servers, points sufficient for an application server are required for each instance of the software rather than each individual server.

IBM RS/6000 Scalable POWERparallel Systems® (RS/6000 SP™)

An SP is any of the RS/6000 SP series of parallel computing servers. For Tivoli pricing, the SP is a Tier 2 server if it has fewer than or equal to 24 processors in aggregate in the system. For example, if a system has 2 nodes with 8 processors each (16 processors total), the system would be a Tier 2 server. As an alternate example, if the system has 3 nodes with 8 processors each (24 processors total), it would be a Tier 3 server.

Cluster

A group of distributed servers operated as a single image, generally running in serial. Each system in a cluster is priced as a server, with the appropriate tier as determined by the Tivoli Server Tier exhibit.

Management Services Unit (MSU)

An MSU is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 software runs. Processor MSU values are determined by the hardware vendor, IBM or Software Compatible Vendors (SCVs).

There are two new additions to the new Tivoli Value-Based Pricing as follows:

  • 5698-TD9 — Tivoli Decision Support for OS/390
  • 5698-TDW — Tivoli Decision Support for OS/390 Accounting Workstation Option

As reference information the following table includes a complete list of the ordering information for the Tivoli Value-Based Pricing.

For more information refer to Software Announcement 200-017 , dated February 15, 2000.

Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge feature number from the tables below in the quantity desired (maximum quantity of 250).

Use the following table to order the program products listed below.

                                             Tivoli Management Points
Product
Number    Product Name                       Qty 1            Qty 250
 
Foundation Technologies
 
5698-FRA  Tivoli Management Framework        0007             0008
5698-SWD  Tivoli Software Distribution       0099             0100
5698 INV  Tivoli Inventory                   0025             0026
5698-EMN  Tivoli Distributed Monitoring      0015             0016
5698-SEC  Tivoli Security Management         0039             0040
5698-UAD  Tivoli User Administration         0023             0024
 
Application Management
 
5698-MQS  Tivoli Manager for MQSeries        0031             0032
 
Workload Scheduling and Output Management
 
5698-WKB  Tivoli Workload Scheduler          0027             0028
5698-WSS  Tivoli Workload Scheduler
           for SAP R/3                       0085             0086
 
IT Business Applications
 
5698-TSD  Tivoli Service Desk                0127             0128
5698-TD9  Tivoli Decision Support for OS/390
**         Base                              1047             1078
**         CICS(R) Option                    1079             1080
**         IMS(TM) Option                    1081             1082
**         Network Option                    1083             1084
**         System Performance Option         1085             1086
5698-TDW  Tivoli Decision Support for OS/390 1076             1077
           Accounting Workstation Option

Tivoli Systems Support

Although the first year of support is included in the product price, a No-Charge order must be placed using program number 5698-SPT specifying: feature number 9001 for asset registration and the appropriate First-Year Tivoli Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during this first year of the license.

Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent-year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.

.-------------------------------+--------+--------+---------.
|                               |        |Standard|         |
|       Support Categories      |Standard|   24   | Select  |
|-------------------------------+--------+--------+---------|
| Support Coverage via          | Normal | 7 x 24 | 7 x 24  |
|  Web, Phone, Fax and e-mail   |Bus Hrs |        |         |
|                               |        |        |         |
| Web Support Tools (TIPS,      |  Yes   |  Yes   |  Yes    |
|  FAQs, White papers, Tools,   |        |        |         |
|  Patch downloads)             |        |        |         |
|                               |        |        |         |
| Maintenance and Upgrades      |  Yes   |  Yes   |  Yes    |
|                               |        |        |         |
| Support News                  |  Yes   |  Yes   |  Yes    |
|                               |        |        |         |
| Escalation Process            |  Yes   |  Yes   |  Yes    |
|                               |        |        |         |
| Initial "Tivoli Select"       |   No   |   No   |  Yes    |
|  Support Review (one          |        |        |         |
|  customer location and        |        |        |         |
|  one review per contract)     |        |        |         |
|                               |        |        |         |
| Heightened Responsiveness     |        |        |         |
|  Severity 1 -- 1 hour         |   No   |   No   |  Yes    |
|  Severity 2 -- 2 hour         |   No   |   No   |  Yes    |
|  Severity 3 -- 4 hour         |   No   |   No   |  Yes    |
|  Severity 4 -- 4 hour         |   No   |   No   |  Yes    |
'-------------------------------+--------+--------+---------'

.-------------------------------+--------+--------+---------.
|                               |        |Standard|         |
|       Support Categories      |Standard|   24   | Select  |
|-------------------------------+--------+--------+---------|
| Fast Path to "Tivoli Select"  |   No   |   No   |  Yes    |
|  Level 2 Engineer             |        |        |         |
|                               |        |        |         |
| Heightened Resolution         |   No   |   No   |  Yes    |
|  Priority                     |        |        |         |
|                               |        |        |         |
| Proactive Tivoli Management   |   No   |   No   |  Yes    |
|  Notification                 |        |        |         |
|                               |        |        |         |
| Onsite when Required          |   No   |   No   |  Yes    |
|  (two trips per year not to   |        |        |         |
|  exceed six days in total)    |        |        |         |
|                               |        |        |         |
| "Tivoli Select" Support       |   No   |   No   |Quarterly|
|  review and recommendations   |        |        |         |
|  (customer to identify single |        |        |         |
|  point of control site)       |        |        |         |
|                               |        |        |         |
| Minimum of 40,000 renewable   |   No   |   No   |  Yes    |
|  Tivoli Management points     |        |        |         |
|  required in aggregate        |        |        |         |
'-------------------------------+--------+--------+---------'
  1. Tivoli Standard Support

    This offering provides:

    • Technical support via Web, telephone, fax, and e-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer Self-Help Options available via Web 24x7 including:
      • Support Procedures — Maintenance renewal information and registration for access to support
      • Product-Specific Support Pages
      • Technical Documentation — including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes™, Installation Guides, Redbooks, White Papers, and Fix READMEs
      • Knowledge Base — Search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs
      • Education and Training
      • Support Services — Databases allowing customers to download code fixes and report or update problems
      • Links to Support Contacts — providing the Tivoli Support phone number nearest the customer
  2. Tivoli Standard-24

    This offering provides:

    • All components offered in Tivoli Standard Support
    • In addition, Tivoli Standard-24 Support provides enhanced features including
      • Technical support via Web, telephone, fax, and e-mail, 7x24 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only
  3. Tivoli Select

    This offering provides:

    • All components offered in Tivoli Standard-24 Support
    • In addition, Tivoli Select provides enhanced features including:
      • Initial Tivoli Select support review
      • Heightened responsiveness
          Severity 1 — 1 hour
          Severity 2 — 2 hours
          Severity 3 — 4 hours
          Severity 4 — 4 hours
    • Fast path to Tivoli Select Level-2 Engineers
    • Heightened Resolution Priority
    • Proactive Tivoli Management Notification
    • Customer Initiated On-Site Support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support provided in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable One-Time Charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer. 5698-SPT — First-Year Support Options

Use the following table to order Tivoli Management Points for Support (5698-SPT) for the program products listed below.

The quantity of the billable feature number for support must be equal to the Tivoli Management Points for a licensed product.

                                                             1st Year
                                                    Upgrade  Upgrade
                                        Upgrade     from     from
                                        from        1st Year Standard
                                1st     1st Year    to       24 to
                                Year    to Standard Select   Select
                                Support 24 Support  Support  Support
 
Support                         No      One-Time    One-Time One-Time
  for                           Charge  Charge      Charge   Charge
Program  Support for            Feature Feature     Feature  Feature
Number   Program Name           Number  Number      Number   Number
 
Foundation Technologies
 
5698-FRA Management Framework
           Qty of 1             0771    0785        0786     0787
           Qty of 250           0772    0788        0789     0790
5698-SWD Software Distribution
           Qty of 1             0561    0631        0632     0633
           Qty of 250           0562    0634        0635     0636
5698 INV Inventory
           Qty of 1             0575    0591        0592     0593
           Qty of 250           0576    0594        0595     0596
5698-EMN Distributed Monitoring
           Qty of 1             0589    0691        0692     0693
           Qty of 250           0590    0694        0695     0696
5698-SEC Security Management
           Qty of 1             0629    0617        0618     0619
           Qty of 250           0630    0620        0621     0622
5698-UAD User Administration
           Qty of 1             0689    0577        0578     0579
           Qty of 250           0690    0580        0581     0582
 
Application Management
 
5698-MQS Manager for MQSeries
 
Workload Scheduling and Output Management
 
5698-WKB Workload Scheduler
           Qty of 1             0477    0481        0482     0483
           Qty of 250           0478    0484        0485     0486
5698-WSS Workload Scheduler
          for SAP R/3
           Qty of 1             0479    0505        0506     0507
           Qty of 250           0480    0508        0509     0510
 
IT Business Applications
 
5698-TSD Service Desk
           Qty of 1             0687    0675        0676     0677
           Qty of 250           0688    0678        0679     0680
5698-TD9 Tivoli Decision Support for OS/390
          Base
           Qty of 1             1060    1048        1049     1050
           Qty of 250           1061    1051        1052     1053
          System Performance Option
           Qty of 1             1141    1129        1130     1131
           Qty of 250           1142    1132        1133     1134
          CICS Option
           Qty of 1             1099    1087        1088     1089
           Qty of 250           1100    1090        1091     1092
          IMS Option
           Qty of 1             1113    1101        1102     1103
           Qty of 250           1114    1104        1105     1106
 
                                                             1st Year
                                                    Upgrade  Upgrade
                                        Upgrade     from     from
                                        from        1st Year Standard
                                1st     1st Year    to       24 to
                                Year    to Standard Select   Select
                                Support 24 Support  Support  Support
 
Support                         No      One-Time    One-Time One-Time
  for                           Charge  Charge      Charge   Charge
Program  Support for            Feature Feature     Feature  Feature
Number   Program Name           Number  Number      Number   Number
 
          Network Option
           Qty of 1             1127    1115        1116     1117
           Qty of 250           1128    1118        1119     1120
5698-TDW Tivoli Decision Support for OS/390
          Accounting Workstation Option
           Qty of 1             1074    1062        1063     1064
           Qty of 250           1075    1065        1066     1067

5698-SPT — Subsequent Year Support Options

Use the following table to order Tivoli Management Points for Support (5698-SPT) for the program products listed below.

The quantity of the billable feature number for support must be equal to the Tivoli Management Points for a licensed product.

                                     Standard Standard   Select
                                     Support  24 Support Support
 
Support                              Annual   Annual     Annual
for                                  Charge   Charge     Charge
Program   Support for                Feature  Feature    Feature
Number    Program Name               Number   Number     Number
 
Foundation Technologies
 
5698-FRA  Management Framework
            Qty of 1                 0791     0792       0793
            Qty of 250               0794     0795       0796
5698-SWD  Software Distribution
            Qty of 1                 0637     0638       0639
            Qty of 250               0640     0641       0642
5698 INV  Inventory
            Qty of 1                 0597     0598       0599
            Qty of 250               0600     0601       0602
5698-EMN  Distributed Monitoring
            Qty of 1                 0697     0698       0699
            Qty of 250               0700     0701       0702
5698-SEC  Security Management
            Qty of 1                 0623     0624       0625
            Qty of 250               0626     0627       0628
5698-UAD  User Administration
            Qty of 1                 0583     0584       0585
            Qty of 250               0586     0587       0588
 
Application Management
 
5698-MQS  Manager for MQSeries
 
Workload Scheduling and Output Management
 
5698-WKB  Workload Scheduler
            Qty of 1                 0487     0488       0489
            Qty of 250               0490     0491       0492
5698-WSS  Workload Scheduler
           for SAP R/3
            Qty of 1                 0511     0512       0513
            Qty of 250               0514     0515       0516
 
                                     Standard Standard   Select
                                     Support  24 Support Support
 
Support                              Annual   Annual     Annual
for                                  Charge   Charge     Charge
Program   Support for                Feature  Feature    Feature
Number    Program Name               Number   Number     Number
 
IT Business Applications
 
5698-TSD  Service Desk
            Qty of 1                 0681     0682       0683
            Qty of 250               0684     0685       0686
5698-TD9  Tivoli Decision Support for OS/390
           Base
            Qty of 1                 1054     1055       1056
            Qty of 250               1057     1058       1059
           System Performance Option
            Qty of 1                 1135     1136       1137
            Qty of 250               1138     1139       1140
           CICS Option
            Qty of 1                 1093     1094       1095
            Qty of 250               1096     1097       1098
           IMS Option
            Qty of 1                 1107     1108       1109
            Qty of 250               1110     1111       1112
           Network Option
            Qty of 1                 1121     1122       1123
            Qty of 250               1124     1125       1126
5698-TDW  Tivoli Decision Support for OS/390
           Accounting Workstation Option
            Qty of 1                 1068     1069       1070
            Qty of 250               1071     1072       1073

The Standard Support Option, Standard-24 Support Option, and Select Support Option are not transferable among the Tivoli Enterprise products. Support Option feature numbers must be ordered, if desired, for each licensed product. The quantity of the billable feature numbers for support must be equal to the Tivoli Management Points for a licensed product, if support is desired.

Basic Machine-Readable Material: To order for the OS/390 platform, specify the desired distribution medium feature number for the applicable product from the table below.

The following applies to:

                                        Program
Program Name                            Number
 
Tivoli Management Framework             5698-FRA
Tivoli Software Distribution            5698-SWD
Tivoli Inventory                        5698 INV
Tivoli Distributed Monitoring           5698-EMN
Tivoli Security Management              5698-SEC
Tivoli User Administration              5698-UAD
Tivoli Workload Scheduler               5698-WKB

Note: There is no OS/390 distribution medium for 5698-WSS.

                             Feature
Language                     Number          Distribution Medium
 
English (U.S.)               5702            4-mm tape
French                       5712            4-mm tape
Brazilian Portuguese         5732            4-mm tape
German                       5742            4-mm tape
 
                             Feature
Language                     Number          Distribution Medium
 
Spanish                      5752            4-mm tape
Italian                      5762            4-mm tape
 
English (U.S.)               5802            3480 tape cartridge
French                       5812            3480 tape cartridge
Brazilian Portuguese         5832            3480 tape cartridge
German                       5842            3480 tape cartridge
Spanish                      5852            3480 tape cartridge
Italian                      5862            3480 tape cartridge

For Tivoli Service Desk (5698-TSD):

                                        Program
Program Name                            Number
 
Tivoli Service Desk                     5698-TSD

                             Feature
Language                     Number          Distribution Medium
 
English (U.S.)               5702            4-mm tape
English (U.S.)               5802            3480 tape cartridge

The following applies to Tivoli Manager for MQSeries (5698-MQS)

                                        Program
Program Name                            Number
 
Tivoli Manager for MQSeries             5698-MQS

                             Feature
Language                     Number          Distribution Medium
 
English (U.S.)               5700            4-mm tape
English (U.S.)               5802            3480 tape cartridge

The following applies to Tivoli Decision Support for OS/390.

                                        Program
Program Name                            Number
 
Tivoli Decision Support                 5698-TD9
 for OS/390 Base Package

                             Feature
Language                     Number          Distribution Medium
 
English (U.S.)               5702            4-mm tape
English (U.S.)               5802            3480 tape cartridge

                                        Program
Program Name                            Number
 
System Performance Option for 5698-TD9  5698-TD9

                             Feature
Language                     Number          Distribution Medium
 
English (U.S.)               5588            4-mm tape
English (U.S.)               6002            3480 tape cartridge
 
CICS Option for 5698-TD9:
 
English (U.S.)               5594            4-mm tape
English (U.S.)               6020            3480 tape cartridge
 
IMS Option for 5698-TD9:
 
English (U.S.)               5653            4-mm tape
English (U.S.)               6033            3480 tape cartridge
 
Network Option for 5698-TD9:
 
English (U.S.)               5597            4-mm tape
English (U.S.)               6027            3480 tape cartridge

The following applies to Tivoli Decision Support for OS/390 Accounting Workstation Option (5698-TDW)

                                        Program
Program Name                            Number
 
Tivoli Decision Support for OS/390      5698-TDW
 Accounting Workstation Option

                             Feature
Language                     Number          Distribution Medium
 
English (U.S.)               5702            4-mm tape
French                       5712            4-mm tape
Brazilian Portuguese         5732            4-mm tape
Spanish                      5752            4-mm tape
 
English (U.S.)               5802            3480 tape cartridge
French                       5812            3480 tape cartridge
Brazilian Portuguese         5832            3480 tape cartridge
Spanish                      5852            3480 tape cartridge

Customization Options: Select the appropriate feature numbers to customize your order to specify the delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Unlicensed Documentation: The following documents will be shipped with the individual products affected by this announcement:

                                     Order
Publication Title                    Number
 
IPLA Pamphlet                        Z125-3301
License Information                  LC23-4470

For additional documentation information, refer to individual product announcements maintained on the IBM home page on the Internet at:

Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.

Terms and Conditions

Agreement

IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Support (IAAS) or the IBM International Agreement for Acquisitions for Programs and Support (IIAAPS), with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form.

Information about Support Options is available by the IBM International Agreement for Acquisition of Programs and Support (IIAAPS) Attachment for Support or the International Agreement for Acquisition of Support (IAAS) with its Tivoli Addendum and International Program License Agreement (IPLA) along with Tivoli License Information (LI).

Support can now be acquired under the terms of the unsigned IAAS (IBM Agreement for Acquisition and Support). (U.S.: Z125-6011; Canada: 1286)

For additional information about "Value-Based Pricing" and "Support Options" contact your IBM Marketing or refer to Software Announcement 200-017 , dated February 15, 2000.

Transferable: Applies except when support is in effect

Limited Warranty Applies: Yes

Guarantee: Two months

Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a one-time charge.

Educational Allowance Available: Yes, to qualified education customers.

Volume Orders: Not applicable

Upgrade Protection Applies: Covered as long as Tivoli support remains in effect

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Program Services

Support Center applies:         Yes
 
                                Access available through the
                                Tivoli Support Center
                                800-TIVOLI8 (848-6548)
 
Available until:                -- 12-months after the program
                                 is available to the customer
                                -- After 12 months, for
                                 a fee as part of the IAAS
                                 or IIAAPS offering
                                -- Available for program until
                                 six months after written notice
 
Applicable for:                 -- Latest code level
                                -- Immediate previous
                                 level for 12 months
 
APAR Mailing Address:           Tivoli Systems, Inc.
                                9442 Capital of Texas Highway
                                Austin, TX  78759
                                USA
                                Attention:  Tivoli Development

Complimentary Introductory Support: Not available

Charges

Contact your IBM representative for charges information for this announcement.

Trademarks

 
SP and IMS are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
S/390, MQSeries, OS/390, RS/6000, AS/400, Scalable POWERparallel Systems, and CICS are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli is a registered trademark of Tivoli Systems, Inc. in the United States or other countries or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer -- Tivoli A/S.
 
Notes is a trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.