Software Announcement 200-017
February 15, 2000

Tivoli Systems Introduces Value-Based Pricing for Tivoli Products — A Simpler and More Flexible Pricing Structure

 ENUS200-017.PDF (106KB)

(Corrected on June 30, 2000) In the customer letter, the following sections were updated: Networking Products, Tivoli Network Device Tier Exhibit, and Terms and Conditions. Also, product names were updated throughout the customer letter.

At a Glance

Introducing Tivoli's Value-Based Pricing model for Tivoli Enterprise products. Through this new licensing structure, Tivoli Systems provides:

  • Flexibility — Because our licensing is based on what you manage rather than how you manage, you can optimize systems management without worrying about incurring incremental charges or violating license agreements.
  • Simplicity — The new model includes a simplified set of metrics that represents the size of the environment managed. Your systems management cost is predictable as your environment changes.
  • Long-term value protection — As long as the relative capacity of the environment you are managing is constant, you can freely change operating systems and solution design without incurring additional cost. This creates a layer of predictability that facilitates long-term business and technology planning.

Overview

Today's extraordinary pace of change in business and technology makes it harder than ever to manage infrastructure costs and plan for the future. All too often, traditional IT management software pricing compounds this problem by imposing added costs on platform shifts and other initiatives essential to your strategic arsenal as you work to keep your organization competitive.

Tivoli® Systems is proud to introduce a new enterprise-wide technology management pricing model to help you deal with these issues. It is called Tivoli Value-Based Pricing, and it delivers exactly what its name promises: better alignment between technology management costs and the value actually delivered to your organization. Through a new licensing structure, and new cost metrics, Tivoli Value-Based Pricing enables significantly greater long-term return on your technology management investment — while allowing you to manage your infrastructure with more freedom and flexibility than ever before.

Since the introduction of 10 Flex pricing in 1996, Tivoli has been widely acknowledged as the industry leader in flexible, platform-neutral pricing for enterprise systems management. Value-Based Pricing takes this leadership to a new level, giving companies of all sizes better means of leveraging and protecting their IT investments across virtually every distributed environment. Tivoli Value-Based Pricing creates a foundation for freer, more productive and more cost-effective partnering between Tivoli and your organization.

For years, Tivoli has been out in front of the industry on key technology issues that affect your ability to compete. This pricing model, which reflects extensive input from customers, Business Partners and industry analysts, is no less revolutionary in the benefits it provides.

What's New

  • A new licensing structure based on Tivoli Management Points, providing the industry's most flexible standard licensing option
  • Intuitive metrics delivering clear cost-to-value
  • Select Support provides first-of-its-kind value based on a pre-existing awareness of a customers unique business environments. A minimum purchase/installation of 40,000 renewable points of Tivoli product in aggregate is required to acquire this level of support. This offering provides:
    • Onsite support as needed up to twice per year
    • Initial review to assess a customer's environment and internal support structure
    • Heightened call responsiveness based on level of severity
    • Fast path to select engineers for severity 1 and 2 problems
    • Proactive Tivoli management notification
    • Account review and status which includes proactive recommendations and support

Key Prerequisites

Refer to individual announcements for specific product information.

Planned Availability Dates

  • February 18, 2000 — 5698 Product Line
  • April 7, 2000 — "Select" Support Offering

Description

Tivoli Environment-Managed Pricing Model

The value for many of the Tivoli Enterprise products is related to the size and complexity of the environment being managed by Tivoli. The environment-managed pricing model is based exclusively on what is being managed.

For example, management capability for a certain sized environment is acquired for each Tivoli discipline required and you are free to implement any of the Tivoli Enterprise software components (Tivoli Management Region servers, gateways, or endpoints) in any quantity to best manage within the environment for which the discipline was acquired without cost implications. As architecture changes, the implementation can be altered as needed without necessarily affecting the licensing for the products acquired. This represents a significant change from the typical systems management licensing models which are based on purchasing the specific components and licensing them to specific systems.

There are two basic sets of metrics in the environment-managed pricing model:

  1. Client/Server Products — These products include:
    • Tivoli Software Distribution
    • Tivoli Inventory
    • Tivoli Application Management products
    • Tivoli Secureway Manager products, and
    • Tivoli Workload Scheduling products

    The pricing for these products is based on an evaluation of the environment being managed, not where specific components are running or how the solution is implemented. As such, a server is defined by its use in the environment, not its position in a Tivoli solution. Thus, all servers in an environment are priced as servers, offering the flexibility to serve Tivoli applications from any server in the enterprise without any change in cost. Further, these servers have been stratified to better correlate cost to value while offering a simple, scalable solution. In addition to traditional clients, other devices can be managed in a server/device model, including Personal Digital Assistant (PDA) and appliances. In this model, only those systems or devices actually managed require licensing.

    Distributed server tiers are defined by the machine, not operating system, based on installed processors. For RS/6000® Scalable POWERparallel® Systems (RS/6000 SP™) and Sun Ultra systems and similar systems, the licensing is based on the number of processors in the frame, not per individual node or card. For clustered environments, the licensing is determined by the number of installed processors in each server in the cluster.

    Distributed servers can be considered in three general tiers.

    • Low-end, departmental servers (Tier 1)
    • Mainframe-class RS/6000 and Intel systems (Tier 3)
    • Everything else (Tier 2)

    For those products with a distributed server component, the specific tier definitions are:

    .--------+--------------------------------------.
    | Server | 32-bit Intel (or compatible) systems |
    | Tier 1 | with 4 or fewer processors installed |
    |--------+--------------------------------------|
    | Server | RS/6000 systems with fewer than 24   |
    | Tier 2 | processors installed (except as      |
    |        | spelled out in Tier 3)               |
    |        |--------------------------------------|
    |        | Intel (or compatible) 64-bit systems |
    |        | with less than processors installed  |
    |        |--------------------------------------|
    |        | Intel (or compatible) 32-bit systems |
    |        | with 5-23 processors installed       |
    |        |--------------------------------------|
    |        | AS/400(R) servers                    |
    |--------+--------------------------------------|
    | Server | Any distributed system with 24       |
    | Tier 3 | or more processors installed         |
    |        |--------------------------------------|
    |        | All HP V-Class Systems classes of    |
    |        | servers with 14 plus processors      |
    |        | installed                            |
    '--------+--------------------------------------'
    
  2. Networking Products
    • NetView® and related products scale best on Network Devices managed, including routers, switches, bridges, and hubs.
    • The pricing metric Tivoli NetView and Tivoli Manager for Network Connectivity is tiers, switches, and routers, tiered as follows:

      .----------------+----------------------------.
      | Network Tier 1 | Routers with 25 or less    |
      |                |  ports                     |
      |                | Switches with port density |
      |                |  of 50 or less Ethernet    |
      |                |  ports                     |
      |----------------+----------------------------|
      | Network Tier 2 | Routers with 26-75 ports   |
      |                | Switches with port density |
      |                |  of 51-100 Ethernet ports  |
      |----------------+----------------------------|
      | Network Tier 3 | Routers with 76+ ports     |
      |                | Switches with port density |
      |                |  of 101+ Ethernet ports    |
      |                | All ATM, Frame Relay, and  |
      |                |  all other WAN backbone    |
      |                |  switches                  |
      '----------------+----------------------------'
      
    • For Tivoli Manager for Network Hardware, the metric is network nodes, including routers, switches, hubs, and bridges.

IT Business Application Products Pricing Model

A few of Tivoli's products are used to support IT Business processes, including Service Desk and Decision Support. The value of these products scales based on the knowledge content they provide and the size of the staff they are supporting, measured in terms of users and knowledge modules.

Tivoli Management Points

With this new price offering, Tivoli introduces Tivoli Management Points. The intent is to provide investment protection as computing environments and management needs evolve. With this approach, all metrics for a given product are reflected in terms of points required. Thus, licensing is in terms of total points per product required to manage a given environment. As the environment changes, points can be redeployed as necessary as long as the total number of points required for that environment and product do not exceed the total authorized. Points are product specific and cannot be moved from one product to another.

An example of how Tivoli points work follows.

Step 1: Determine the products required.

Step 2: Determine the size of the environment to be managed in terms of the metrics for the products required.

For example, assume you have 100 servers and 5,000 clients broken down as follows:

Customer Environment Size

.---------+---------+---------+---------+---------.
| Product | T1 Svrs | T2 Svrs | T3 Svrs | Clients |
|---------+---------+---------+---------+---------|
| Sample  |   90    |    8    |    2    |  5,000  |
'---------+---------+---------+---------+---------'

Step 3: Multiply the Matrix from Step 1 by the Management Points Requirements Matrix to determine total number of points required.

Management Points Requirement Matrix

.---------+---------+---------+---------+---------.
| Product | T1 Svrs | T2 Svrs | T3 Svrs | Clients |
|---------+---------+---------+---------+---------|
| Sample  |   55    |   110   |  1,100  |    1    |
'---------+---------+---------+---------+---------'

Step 4: Acquire total number of Management Points required:


    (90*55+8*110+2*1,100+5,000*1)= 13,030

With 13,030 Management Points the Tivoli Enterprise solution can be designed and implemented for optimal efficiency, without concern over changing cost due to changing implementation.

Truing Up

Tivoli Systems has developed a Web-based customer tool, available to customers through their Tivoli Support contract, to make it easier to assess the points required for their environment. This tool is simple to use and allows you to not only determine whether you have points sufficient for your current environment, but also has the capability to do scenario planning as your environment changes.

Year 2000

These products do not have date dependencies and are Year 2000 ready.

Euro Currency

These programs are not impacted by euro currency.

Hardware and Software Support Services

SmoothStart™/Installation Services

IBM SmoothStart or Installation Services will not be provided for these programs.

Reference Information

This announcement affects the pricing of the following previously announced Tivoli products. This list includes recent 1999 announcements, and other 1996 through 1998 announcements which provide an overall description of some Tivoli products.

  • The Tivoli TME 10™ Systems Management Family Provides Integrated Management for Applications, Databases, Networks, and Client/Server Systems — Software Announcement 296-216 , dated June 25, 1996
  • TME 10 Inventory Provides a Cross-Platform, Automated Approach® to Inventory Management — Software Announcement 296-346 , dated September 10, 1996
  • TME 10 Security Management: A State-of-the-Art Security Management Product — Software Announcement 297-026 , dated February 11, 1997
  • TME 10 Module for Domino/Notes™ Manages Life Cycle of Notes Applications — Software Announcement 297-074 , dated March 25, 1997
  • TME 10 Management for Oracle, Sybase, Informix, and Microsoft SQL Server Databases — Software Announcement 297-449 , dated November 4, 1997
  • TME 10 Module for DB2 Provides Systems Management for DB2 Distributed Databases — Software Announcement 297-522 , dated November 4, 1997
  • Tivoli's Non-390 TME 10 Programs Now Licensed Under the IBM International Program License Agreement (IPLA) — Software Announcement 298-046 , dated February 24, 1998
  • Unison Maestro From Tivoli Systems and TME 10 Workload Scheduler Provide Job Scheduling for the TME Environment Software Announcement 298-071 , dated February 24, 1998
  • TME 10 Module for Exchange Manages Collaborative Computing — Software Announcement 298-090 , dated March 24, 1998
  • Availability: Tivoli Manager for Informix — Software Announcement 298-240 , dated July 7, 1998
  • IBM Global Sign-On for Multiplatforms, Version 2.0 — A Single Sign-On Solution for Use in Tivoli's Management Framework Environment — Software Announcement 298-274 , dated July 28, 1998
  • Tivoli Systems' New Tivoli Management Framework and Applications Ease Deployment, Improve Maintainability and Go Multilingual — Software Announcement 298-327 , dated September 15, 1998
  • Tivoli Service Desk's Suite of Integrated Applications Improves Efficiency While Lowering Costs — Software Announcement 298-329 , dated September 15, 1998
  • Tivoli Decision Support Provides Comprehensive Data for Better IT Decision Making — Software Announcement 298-408 , dated October 27, 1998
  • Decision Support Guides Deliver Multi-Dimensional Analytical Capabilities — Software Announcement 299-079 , dated March 30, 1999
  • Tivoli Systems Introduces Workload Scheduler Extended Agent for Peoplesoft Software Announcement 299-080 , dated March 30, 1999
  • Tivoli Management Framework and Applications Now Available in Five Additional Languages — Software Announcement 299-095 , dated April 20, 1999
  • Tivoli offers Solution Manager for Microsoft's Message Queue Server Software Announcement 299-105 , dated April 29, 1999
  • Tivoli Data Protection for Workgroups offers Backup, Recovery and Disaster Recovery Capability that is Rapid and Easy to Use Software Announcement 299-136 , dated June 1, 1999
  • Tivoli Management Framework 3.6.1, Tivoli User Administration 3.6.1, and Tivoli Secureway Manager 3.6.1 for OS/390 Connect your Enterprise Management Environment Software Announcement 299-185 , dated July 6, 1999
  • Tivoli Service Desk for OS/390: Great Service Desk Platform Just Got Better Software Announcement 299-262 , dated September 21, 1999
  • Tivoli Service Desk V6.0 — A Transition to Proactive Service Delivery Software Announcement 299-278 , dated September 21, 1999
  • Tivoli Manager for Network Hardware Streamlines Network Management Software Announcement 299-286 , dated September 28, 1999

Trademarks

 
Tivoli is a registered trademark of Tivoli Systems Inc. in the United States, other countries, or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer — Tivoli A/S.
 
SP and SmoothStart are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
RS/6000, POWERparallel, AS/400, NetView, MQSeries, DB2, and OS/390 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
TME 10 is a trademark of Tivoli Systems, Inc. in the United States or other countries or both.
 
Domino and Notes are trademarks of Lotus Development Corporation.
 
Approach is a registered trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

Customer Financing

IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Ordering Information

New Licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

New users of the program products below should specify one of the following:

Foundation Technologies
 
Type: 5698   Model: FRA   Tivoli(R) Management Framework
Type: 5698   Model: SWD   Tivoli Software Distribution
Type: 5698   Model: INV   Tivoli Inventory
Type: 5698   Model: EMN   Tivoli Distributed Monitoring
Type: 5698   Model: RCL   Tivoli Remote Control
Type: 5698   Model: SEC   Tivoli Secureway Manager
Type: 5698   Model: UAD   Tivoli Secureway User Administration
Type: 5698   Model: GS2   Tivoli Secureway Global Sign-On
Type: 5698   Model: GEM   Tivoli Global Enterprise Manager
Type: 5698   Model: EAS   Tivoli Enterprise Console
Type: 5698   Model: APM   Tivoli Application Performance Management
Type: 5698   Model: SPP   Tivoli Server Performance Prediction Guide
 
Application Management
 
Type: 5698   Model: ASA   Tivoli Manager for SAP R/3
Type: 5698   Model: PEO   Tivoli Manager for PeopleSoft
Type: 5698   Model: NOT   Tivoli Manager for Domino(TM)
Type: 5698   Model: EXC   Tivoli Manager for Microsoft(TM) Exchange
Type: 5698   Model: MQS   Tivoli Manager for MQSeries(R)
Type: 5698   Model: MMQ   Tivoli Manager for Microsoft Message
                           Queue Server
Type: 5698   Model: NSS   Tivoli Manager for SuiteSpot
Type: 5698   Model: MCI   Tivoli Manager for MCIS
Type: 5698   Model: ORA   Tivoli Manager for Oracle
Type: 5698   Model: MSS   Tivoli Manager for Microsoft SQL Server
Type: 5698   Model: SYB   Tivoli Manager for Sybase
Type: 5698   Model: DBT   Tivoli Manager for DB2(R)
Type: 5698   Model: INF   Tivoli Manager for Informix
Type: 5698   Model: TUX   Tivoli Manager for BEA Tuxedo
Type: 5698   Model: TRE   Tivoli Manager for Retail
Type: 5698   Model: TMS   Tivoli Manager for OS/390(R)
 
Workload Scheduling nd Output Management
 
Type: 5698   Model: WKB   Tivoli Workload Scheduler
Type: 5698   Model: WSS   Tivoli Workload Scheduler for SAP R/3
Type: 5698   Model: WSO   Tivoli Workload Scheduler for Oracle
Type: 5698   Model: WSB   Tivoli Workload Scheduler BAAN
Type: 5698   Model: WSP   Tivoli Workload Scheduler for PeopleSoft
Type: 5698   Model: WSN   Tivoli Workload Scheduler for
                           non-Tivoli Environments
Type: 5698   Model: DES   Tivoli Output Manager
 
Networking
 
Type: 5698   Model: NVW   Tivoli NetView(R)
Type: 5698   Model: FNC   Tivoli Manager for Network Connectivity
Type: 5698   Model: NHW   Tivoli Manager for Network Hardware
 
IT Business Applications
 
Type: 5698   Model: TSD   Tivoli Service Desk
Type: 5698   Model: TPM   Tivoli Problem Management
Type: 5698   Model: TAM   Tivoli Asset Management
Type: 5698   Model: TCM   Tivoli Change Management
Type: 5698   Model: TDS   Tivoli Decision Support

Terminology Definitions

Tivoli Management Points

Tivoli Management Points are used to compute the license quantities and are program specific. Points cannot be transferred among separate products.

Environment-Managed Model

The environment-managed model is used to describe the new Tivoli price offering that separates licensing from architecture. In an environment-managed model the price is based on what is managed rather than the more traditional approach of pricing based on the number and type of product component. Thus, a server is defined as a server by its use in the customer's environment, not by its use within a Tivoli application. For example, all print and file servers for which a customer is using Tivoli Distributed Monitoring to track performance require points sufficient for those servers.

Server

A server is a computer system that provides services to one or more clients or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers. A server is defined by its use in the customer's environment, not by its use in a Tivoli application. Tivoli servers are tiered as defined in the Tivoli Server Tier Exhibit.

For distributed servers in a clustered environment, points requirements are based on the size of each server in the cluster, tiered as defined in the Tivoli Server Tier Exhibit.

Tivoli Server Tier Exhibit

.--------+---------------------------------------.
| Server | 32-bit Intel (or compatible) systems  |
| Tier 1 | with 4 or fewer processors            |
|        | installed                             |
|--------+---------------------------------------|
| Server | RS/6000(R) systems with fewer than 24 |
| Tier 2 | processors installed (except as       |
|        | spelled out in Tier 3)                |
|        |---------------------------------------|
|        | Intel (or compatible) 64-bit systems  |
|        | with less than processors installed   |
|        |---------------------------------------|
|        | Intel (or compatible) 32-bit systems  |
|        | with 5-23 processors installed        |
|        |---------------------------------------|
|        | AS/400(R) servers                     |
|--------+---------------------------------------|
| Server | Any distributed system with 24 or     |
| Tier 3 | or more processors installed          |
|        |---------------------------------------|
|        | All HP V-Class Systems classes of     |
|        | of servers with 14 plus               |
|        | processors installed                  |
'--------+---------------------------------------'

Client

A computer system or process that requests a service of another computer system that is typically referred to as a server. Multiple clients may share access to a common server. A client has some processing capability or is programmable to allow a user to do work. Examples include laptop computers, desktop computers, and desk side computers.

Device

A device is any non-client, non-server part of a network managed by a Tivoli application, including, but not limited to, point-of-sale (POS) terminals, Automated Teller Machines (ATMs), PalmPilots, and other pervasive devices.

Network Node

A network node includes routers, switches, hubs and bridges that contain a network management agent. In the Internet Protocol (IP), the managed node usually contains a Simple Network Management Protocol (SNMP) agent. A single node may contain any number of interfaces or ports.

Port

A port is the interface via which network devices (hubs, concentrators, repeaters, routers, and switches) are connected to a network through switches and routers.

For Tivoli products which scale based on ports, the following Tivoli Network Device Tier Exhibit applies:

Tivoli Network Device Tier Exhibit

.----------------+----------------------------.
| Network Tier 1 | Routers with less than     |
|                | or equal to 25 ports       |
|                |----------------------------|
|                | Switches with port density |
|                | of less than or equal to   |
|                | 50 Ethernet or             |
|                | Token-Ring ports           |
|----------------+----------------------------|
| Network Tier 2 | Routers with 26-75 ports   |
|                |----------------------------|
|                | Switches with port density |
|                | of 51-100 Ethernet or      |
|                | Token-Ring ports           |
|----------------+----------------------------|
| Network Tier 3 | Routers with 76+ ports     |
|                |----------------------------|
|                | Switches with port density |
|                | of 101+ Ethernet or        |
|                | Token-Ring ports           |
|                |----------------------------|
|                | All ATM, Frame Relay, and  |
|                | all other WAN backbone     |
|                | switches                   |
'----------------+----------------------------'

Registered User

A registered user is defined as anyone who is authorized to access a Tivoli program.

Concurrent User

Concurrent users are defined as the maximum number of users who access a Tivoli program at any one time.

For Tivoli Service Desk, Tivoli Problem Management, Tivoli Change Management, and Tivoli Asset Management a concurrent user includes any user accessing the application with create/update authority.

Application Server

An application server is the computer system that provides services to one or more clients, servers, or other devices over a network and is defined by its use within the Tivoli application. For programs running on a distributed cluster of servers, points sufficient for an application server are required for each instance of the software rather than each individual server.

RS/6000 Scalable POWERparallel Systems® (RS/6000 SP™)

An SP is any of the RS/6000 SP series of parallel computing servers. For Tivoli pricing, the SP is a Tier 2 server if it has fewer than or equal to 24 processors in aggregate in the system. For example, if a system has 2 nodes with 8 processors each (16 processors total), the system would be a Tier 2 server. As an alternate example, if the system has 3 nodes with 8 processors each (24 processors total), it would be a Tier 3 server.

Cluster

A group of distributed servers operated as a single image, generally running in serial. Each system in a cluster is priced as a server, with the appropriate tier as determined by the Tivoli Server Tier exhibit.

Management Services Unit (MSU)

An MSU is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).

Use the following table to order the program products listed below.

                                             Tivoli Management Points
Program
Number     Program Name                      Qty 1            Qty 250
 
Foundation Technologies
 
5698-FRA   Tivoli Management Framework       0007             0008
5698-SWD   Tivoli Software Distribution      0099             0100
5698 INV   Tivoli Inventory                  0025             0026
5698-EMN   Tivoli Distributed Monitoring     0015             0016
5698-RCL   Tivoli Remote Control             0097             0098
5698-SEC   Tivoli Secureway Manager          0039             0040
5698-UAD   Tivoli Secureway User Administrati0023             0024
5698-GS2   Tivoli Secureway Global Sign-On   0105             0106
5698-GEM   Tivoli Global Enterprise Manager  0017             0018
5698-EAS   Tivoli Enterprise Console         0013             0014
5698-APM   Tivoli Application Performance
            Management                       0135             0136
5698-SPP   Tivoli Server Performance
            Prediction Guide                 0003             0004
 
Application Management
 
5698-ASA   Tivoli Manager for SAP R/3        0037             0038
5698-PEO   Tivoli Manager for PeopleSoft     0113             0114
5698-NOT   Tivoli Manager for Domino         0041             0042
 
                                             Tivoli Management Points
Product
Number     Product Name                      Qty 1            Qty 250
 
5698-EXC   Tivoli Manager for MS Exchange    0063             0064
5698-MQS   Tivoli Manager for MQSeries       0031             0032
5698-MMQ   Tivoli Manager for Microsoft Messa0195             0196
            Queue Server
5698-NSS   Tivoli Manager for SuiteSpot      0165             0166
5698-MCI   Tivoli Manager for MCIS           0045             0046
5698-ORA   Tivoli Manager for Oracle         0035             0036
5698-MSS   Tivoli Manager for MS SQL Server  0019             0020
5698-SYB   Tivoli Manager for Sybase         0033             0034
5698-DBT   Tivoli Manager for DB2            0143             0144
5698-INF   Tivoli Manager for Informix       0047             0048
5698-TUX   Tivoli Manager for BEA Tuxedo     0125             0126
5698-TRE   Tivoli Manager for Retail         0117             0118
5698-TMS   Tivoli Manager for OS/390
            Source 390 Object Monitor        0199             0200
            Batch Object Monitor             0159             0160
            DB2 Object Monitor               0183             0184
            CICS(R) Object Monitor           0163             0164
            IMS(TM) Object Monitor           0187             0188
           Storage Object Manager            0155             0156
 
Workload Scheduling and Output Management
 
5698-WKB   Tivoli Workload Scheduler         0027             0028
5698-WSS   Tivoli Workload Scheduler
            for SAP R/3                      0085             0086
5698-WSO   Tivoli Workload Scheduler
            for Oracle                       0089             0090
5698-WSB   Tivoli Workload Scheduler
            for BAAN                         0121             0122
5698-WSP   Tivoli Workload Scheduler
            for PeopleSoft                   0093             0094
5698-WSN   Tivoli Workload Scheduler
            for non-Tivoli Environments      0203             0204
5698-DES   Tivoli Output Manager             0021             0022
 
Networking
 
5698-NVW   Tivoli NetView                    0205             0206
5698-FNC   Tivoli Manager for Network
            Connectivity                     0011             0012
5698-NHW   Tivoli Manager for Network
            Hardware                         0133             0134
 
IT Business Applications
 
5698-TSD   Tivoli Service Desk               0127             0128
5698-TPM   Tivoli Problem Management         0171             0172
5698-TAM   Tivoli Asset Management           0029             0030
5698-TCM   Tivoli Change Management          0175             0176
5698-TDS   Tivoli Decision Support
            Application Server Points        0179             0180
            Registered User Points           0191             0192

Tivoli Systems Support

In addition to the introduction of the environment-managed pricing model, Tivoli Systems is renaming their current support offerings from Standard and Extended to Tivoli Standard Support and Tivoli Standard-24 Support respectively. The support provided under these offerings remains the same.

For large enterprises needing a higher level of support, Tivoli Systems is also introducing a new offering: Tivoli Select Support. The additional support provided under this offering is outlined below.

Although the first year of support is included in the product price, a No-Charge order must be placed using program number 5698-SPT specifying: feature number 9001 for asset registration and the appropriate First-Year Tivoli Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during this first year of the license.

Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent-year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.

.-------------------------------+--------+--------+---------.
|                               |        |Standard|         |
|      Support Categories       |Standard|   24   | Select  |
|-------------------------------+--------+--------+---------|
|                               |        |        |         |
|Support Coverage via           | Normal | 7 x 24 | 7 x 24  |
| Web, Phone, Fax, and e-mail   |Bus Hrs |        |         |
|                               |        |        |         |
|Web Support Tools (TIPS, FAQs, |  Yes   |  Yes   |  Yes    |
| White papers, Tools, Patch    |        |        |         |
| downloads                     |        |        |         |
|                               |        |        |         |
|Maintenance and Upgrades       |  Yes   |  Yes   |  Yes    |
|                               |        |        |         |
|Support News                   |  Yes   |  Yes   |  Yes    |
|                               |        |        |         |
|Escalation Process             |  Yes   |  Yes   |  Yes    |
|                               |        |        |         |
|Initial "Tivoli Select" Support|   No   |   No   |  Yes    |
| Review (one customer location |        |        |         |
| and one review per contract)  |        |        |         |
|                               |        |        |         |
|Heightened Responsiveness      |        |        |         |
| Severity 1 -- 1 hour          |   No   |   No   |  Yes    |
| Severity 2 -- 2 hour          |   No   |   No   |  Yes    |
| Severity 3 -- 4 hour          |   No   |   No   |  Yes    |
| Severity 4 -- 4 hour          |   No   |   No   |  Yes    |
|                               |        |        |         |
|Fast Path to "Tivoli Select"   |   No   |   No   |  Yes    |
| Level 2 Engineer              |        |        |         |
|                               |        |        |         |
|Heightened Resolution Priority |   No   |   No   |  Yes    |
|                               |        |        |         |
|Proactive Tivoli Management    |   No   |   No   |  Yes    |
| Notification                  |        |        |         |
|                               |        |        |         |
|Onsite when Required           |   No   |   No   |  Yes    |
| (two trips per year not to    |        |        |         |
| exceed six days in total)     |        |        |         |
|                               |        |        |         |
|"Tivoli Select" Support review |   No   |   No   |Quarterly|
| and recommendations           |        |        |         |
| (customer to identify single  |        |        |         |
| point of control site)        |        |        |         |
|                               |        |        |         |
|Minimum of 40,000 renewable    |   No   |   No   |  Yes    |
| Tivoli Management points      |        |        |         |
| required in aggregate         |        |        |         |
'-------------------------------+--------+--------+---------'

Note: Select Support will be available for purchase at announcement, but the elements unique to this level of support will not be available until April 7, 2000.

  1. Tivoli Standard Support

    This offering provides:

    • Technical support via Web, telephone, fax, and e-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer Self-Help Options available via Web 24x7 including:
      • Support Procedures — Maintenance renewal information and registration for access to support
      • Product-Specific Support Pages
      • Technical Documentation — including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, Redbooks, White Papers, and Fix READMEs
      • Knowledge Base — Search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs
      • Education and Training
      • Support Services — Databases allowing customers to download code fixes and report or update problems
      • Links to Support Contacts — providing the Tivoli Support phone number nearest the customer
  2. Tivoli Standard-24

    This offering provides:

    • All components offered in Tivoli Standard Support
    • In addition, Tivoli Standard-24 Support provides enhanced features including
      • Technical support via Web, telephone, fax, and e-mail, 7x24 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only
  3. Tivoli Select

    The Tivoli Select Support offering can be ordered at announcement, but the elements unique to the Select Support option will not be available until April 7, 2000.

    This offering provides:

    • All components offered in Tivoli Standard-24 Support
    • In addition, Tivoli Select provides enhanced features including:
      • Initial Tivoli Select support review
      • Heightened responsiveness


          Severity 1 — 1 hour
          Severity 2 — 2 hours
          Severity 3 — 4 hours
          Severity 4 — 4 hours
    • Fast path to Tivoli Select Level-2 Engineers
    • Heightened Resolution Priority
    • Proactive Tivoli Management Notification
    • Customer Initiated On-Site Support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support provided in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options. After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.

5698-SPT — First-Year Support Options

Use the following table to order Tivoli Management Points for Support (5698-SPT) for the program products listed below.

The quantity of the billable feature number for support must be equal to the Tivoli Management Points for a licensed product.

                                                             1st Year
                                                    Upgrade  Upgrade
                                        Upgrade     from     from
                                        from        1st Year Standard
                                        1st Year    to       24 to
                               1st Year to Standard Select   Select
                               Support  24 Support  Support  Support
 
Support                        No       One-Time    One-Time One-Time
for                            Charge   Charge      Charge   Charge
Program  Support for           Feature  Feature     Feature  Feature
Number   Program Name          Number   Number      Number   Number
 
Foundation Technologies
 
5698-FRA Management Framework
          Qty of 1             0771     0785        0786     0787
          Qty of 250           0772     0788        0789     0790
5698-SWD Software Distribution
          Qty of 1             0561     0631        0632     0633
          Qty of 250           0562     0634        0635     0636
5698 INV Inventory
          Qty of 1             0575     0591        0592     0593
          Qty of 250           0576     0594        0595     0596
5698-EMN Distributed
         Monitoring
          Qty of 1             0589     0691        0692     0693
          Qty of 250           0590     0694        0695     0696
5698-RCL Remote Control
          Qty of 1             0615     0563        0564     0565
          Qty of 250           0616     0566        0567     0568
5698-SEC Security Management
          Qty of 1             0629     0617        0618     0619
          Qty of 250           0630     0620        0621     0622
5698-UAD User Administration
          Qty of 1             0689     0577        0578     0579
          Qty of 250           0690     0580        0581     0582
5698-GS2 Global Sign-On
          Qty of 1             0715     0703        0704     0705
          Qty of 250           0716     0706        0707     0708
5698-GEM Global Enterprise Mgr
          Qty of 1             0809     0759        0760     0761
          Qty of 250           0810     0762        0763     0764
5698-EAS Enterprise Console
          Qty of 1             0811     0797        0798     0799
          Qty of 250           0912     0800        0801     0802
5698-APM Application
         Performance
         Management
          Qty of 1             0757     0773        0774     0775
          Qty of 250           0758     0776        0777     0778
5698-SPP Server Performance
         Prediction Guide
          Qty of 1             0225     0227        0228     0229
          Qty of 250           0226     0230        0231     0232
                                                             1st Year
                                                    Upgrade  Upgrade
                                        Upgrade     from     from
                                        from        1st Year Standard
                                        1st Year    to       24 to
                               1st Year to Standard Select   Select
                               Support  24 Support  Support  Support
 
Support                        No       One-Time    One-Time One-Time
for                            Charge   Charge      Charge   Charge
Program  Support for           Feature  Feature     Feature  Feature
Number   Program Name          Number   Number      Number   Number
 
Application Management
 
5698-ASA Manager for SAP R/3
          Qty of 1             0251     0239        0240     0241
          Qty of 250           0252     0242        0243     0244
5698-PEO Manager for
         PeopleSoft
          Qty of 1             0417     0445        0446     0447
          Qty of 250           0418     0448        0449     0450
5698-NOT Manager for Domino
          Qty of 1             0267     0269        0270     0271
          Qty of 250           0268     0272        0273     0274
5698-EXC Manager for MS
         Exchange
          Qty of 1             0265     0253        0254     0255
          Qty of 250           0266     0256        0257     0258
5698-MQS Manager for MQSeries
          Qty of 1             0293     0281        0282     0283
          Qty of 250           0294     0284        0285     0286
5698-MMQ Manager for Microsoft
          Message Queue Server
          Qty of 1             0307     0295        0296     0297
          Qty of 250           0308     0298        0299     0300
5698-NSS Manager for SuiteSpot
          Qty of 1             0309     0311        0312     0313
          Qty of 250           0310     0314        0315     0316
5698-MCI Manager for MCIS
          Qty of 1             0365     0367        0368     0369
          Qty of 250           0366     0370        0371     0372
5698-ORA Manager for Oracle
          Qty of 1             0363     0323        0324     0325
          Qty of 250           0364     0326        0327     0328
5698-MSS Manager for
         MS SQL Svr
          Qty of 1             0335     0351        0352     0353
          Qty of 250           0336     0354        0355     0356
5698-SYB Manager for Sybase
          Qty of 1             0337     0339        0340     0341
          Qty of 250           0338     0342        0343     0344
5698-DBT Manager for DB2
          Qty of 1             0469     0419        0420     0421
          Qty of 250           0470     0422        0423     0424
5698-INF Manager for Informix
          Qty of 1             0415     0379        0380     0381
          Qty of 250           0416     0382        0383     0384
5698-TUX Manager for BEA Tuxedo
          Qty of 1             0473     0391        0392     0393
          Qty of 250           0474     0394        0395     0396
5698-TRE Manager for Retail
          Qty of 1             0443     0403        0404     0405
          Qty of 250           0444     0406        0407     0408
5698-TMS Manager for OS/390
          Source 390 Object
          Monitor
           Qty of 1            0852     0828        0829     0830
           Qty of 250          0853     0831        0832     0833
         Batch Object Monitor
          Qty of 1             0854     0840        0841     0842
          Qty of 250           0855     0843        0844     0845
 
                                                             1st Year
                                                    Upgrade  Upgrade
                                        Upgrade     from     from
                                        from        1st Year Standard
                                        1st Year    to       24 to
                               1st Year to Standard Select   Select
                               Support  24 Support  Support  Support
 
Support                        No       One-Time    One-Time One-Time
for                            Charge   Charge      Charge   Charge
Program  Support for           Feature  Feature     Feature  Feature
Number   Program Name          Number   Number      Number   Number
 
         DB2 Object Monitor
          Qty of 1             0882     0870        0871     0872
          Qty of 250           0883     0873        0874     0875
         CICS Object Monitor
          Qty of 1             0868     0856        0857     0858
          Qty of 250           0869     0859        0860     0861
         IMS Object Monitor
          Qty of 1             0898     0886        0887     0888
          Qty of 250           0899     0889        0890     0891
         Storage Object Mgr
          Qty of 1             0884     0900        0901     0902
          Qty of 250           0885     0903        0904     0905
 
Workload Scheduling and Output Management
 
5698-WKB Workload Scheduler
          Qty of 1             0477     0481        0482     0483
          Qty of 250           0478     0484        0485     0486
5698-WSS Workload Scheduler
          for SAP R/3
          Qty of 1             0479     0505        0506     0507
          Qty of 250           0480     0508        0509     0510
5698-WSO Workload Scheduler
         for Oracle
          Qty of 1             0545     0531        0532     0533
          Qty of 250           0546     0534        0535     0536
5698-WSB Workload Scheduler
         for BAAN
          Qty of 1             0529     0517        0518     0519
          Qty of 250           0530     0520        0521     0522
5698-WSP Workload Scheduler
         for PeopleSoft
          Qty of 1             0543     0493        0494     0495
          Qty of 250           0544     0496        0497     0498
5698-WSN Workload Scheduler
          for non-Tivoli
          Environments
           Qty of 1            0547     0549        0550     0551
           Qty of 250          0548     0552        0553     0554
5698-DES Output Manager
          Qty of 1             0471     0431        0432     0433
          Qty of 250           0472     0434        0435     0436
 
Networking
 
5698-NVW NetView
          Qty of 1             0755     0743        0744     0745
          Qty of 250           0756     0746        0747     0748
5698-FNC Manager for
         Network Connectivity
          Qty of 1             0475     0457        0458     0459
          Qty of 250           0476     0460        0461     0462
5698-NHW Manager for Network
         Hardware
          Qty of 1             0717     0603        0604     0605
          Qty of 250           0718     0606        0607     0608
 
                                                             1st Year
                                                    Upgrade  Upgrade
                                        Upgrade     from     from
                                        from        1st Year Standard
                                        1st Year    to       24 to
                               1st Year to Standard Select   Select
                               Support  24 Support  Support  Support
 
Support                        No       One-Time    One-Time One-Time
for                            Charge   Charge      Charge   Charge
Program  Support for           Feature  Feature     Feature  Feature
Number   Program Name          Number   Number      Number   Number
 
IT Business Applications
 
5698-TSD Service Desk
          Qty of 1             0687     0675        0676     0677
          Qty of 250           0688     0678        0679     0680
5698-TPM Problem Management
          Qty of 1             0673     0661        0662     0663
          Qty of 250           0674     0664        0665     0666
5698-TAM Asset Management
          Qty of 1             0655     0643        0644     0645
          Qty of 250           0656     0646        0647     0648
5698-TCM Change Management
          Qty of 1             0657     0719        0720     0721
          Qty of 250           0658     0722        0723     0724
5698-TDS Decision Support
         Application Svr Pnts
          Qty of 1             0659     0731        0732     0733
          Qty of 250           0660     0734        0735     0736
         Registered User Pnts
          Qty of 1             0826     0814        0815     0816
          Qty of 250           0827     0817        0818     0819

5698-SPT — Subsequent Year Support Options

Use the following table to order Tivoli Management Points for Support (5698-SPT) for the program products listed below.

The quantity of the billable feature number for support must be equal to the Tivoli Management Points for a licensed product.

                                        Standard  Standard    Select
                                        Support   24 Support  Support
 
Support                                 Annual    Annual      Annual
for                                     Charge    Charge      Charge
Program   Support for                   Feature   Feature     Feature
Number    Program Name                  Number    Number      Number
 
Foundation Technologies
 
5698-FRA  Management Framework
           Qty of 1                     0791      0792        0793
           Qty of 250                   0794      0795        0796
5698-SWD  Software Distribution
           Qty of 1                     0637      0638        0639
           Qty of 250                   0640      0641        0642
5698 INV  Inventory
           Qty of 1                     0597      0598        0599
           Qty of 250                   0600      0601        0602
5698-EMN  Distributed Monitoring
           Qty of 1                     0697      0698        0699
           Qty of 250                   0700      0701        0702
5698-RCL  Remote Control
           Qty of 1                     0569      0570        0571
           Qty of 250                   0572      0573        0574
5698-SEC  Security Management
           Qty of 1                     0623      0624        0625
           Qty of 250                   0626      0627        0628
5698-UAD  User Administration
           Qty of 1                     0583      0584        0585
           Qty of 250                   0586      0587        0588
 
                                        Standard  Standard    Select
                                        Support   24 Support  Support
 
Support                                 Annual    Annual      Annual
for                                     Charge    Charge      Charge
Program   Support for                   Feature   Feature     Feature
Number    Program Name                  Number    Number      Number
 
5698-GS2  Global Sign-On
           Qty of 1                     0709      0710        0711
           Qty of 250                   0712      0713        0714
5698-GEM  Global Enterprise Manager
           Qty of 1                     0765      0766        0767
           Qty of 250                   0768      0769        0770
5698-EAS  Enterprise Console
           Qty of 1                     0803      0804        0805
           Qty of 250                   0806      0807        0808
5698-APM  Application Performance
          Management
           Qty of 1                     0779      0780        0781
           Qty of 250                   0782      0783        0784
5698-SPP  Server Performance
          Prediction Guide
           Qty of 1                     0233      0234        0235
           Qty of 250                   0236      0237        0238
 
Application Management
 
5698-ASA  Manager for SAP R/3
           Qty of 1                     0245      0246        0247
           Qty of 250                   0248      0249        0250
5698-PEO  Manager for PeopleSoft
           Qty of 1                     0451      0452        0453
           Qty of 250                   0454      0455        0456
5698-NOT  Manager for Domino
           Qty of 1                     0275      0276        0277
           Qty of 250                   0278      0279        0280
5698-EXC  Manager for MS Exchange
           Qty of 1                     0259      0260        0261
           Qty of 250                   0262      0263        0264
5698-MQS  Manager for MQSeries
           Qty of 1                     0287      0288        0289
           Qty of 250                   0290      0291        0292
5698-MMQ  Manager for Microsoft Message
           Queue Server
            Qty of 1                    0301      0302        0303
            Qty of 250                  0304      0305        0306
5698-NSS  Manager for SuiteSpot
           Qty of 1                     0317      0318        0319
           Qty of 250                   0320      0321        0322
5698-MCI  Manager for MCIS
           Qty of 1                     0373      0374        0375
           Qty of 250                   0376      0377        0378
5698-ORA  Manager for Oracle
           Qty of 1                     0329      0330        0331
           Qty of 250                   0332      0333        0334
5698-MSS  Manager for MS SQL Server
           Qty of 1                     0357      0358        0359
           Qty of 250                   0360      0361        0362
5698-SYB  Manager for Sybase
           Qty of 1                     0345      0346        0347
           Qty of 250                   0348      0349        0350
5698-DBT  Manager for DB2
           Qty of 1                     0425      0426        0427
           Qty of 250                   0428      0429        0430
5698-INF  Manager for Informix
           Qty of 1                     0385      0386        0387
           Qty of 250                   0388      0389        0390
5698-TUX  Manager for BEA Tuxedo
           Qty of 1                     0397      0398        0399
           Qty of 250                   0400      0401        0402
5698-TRE  Manager for Retail
           Qty of 1                     0409      0410        0411
           Qty of 250                   0412      0413        0414
 
                                        Standard  Standard    Select
                                        Support   24 Support  Support
 
Support                                 Annual    Annual      Annual
for                                     Charge    Charge      Charge
Program   Support for                   Feature   Feature     Feature
Number    Program Name                  Number    Number      Number
 
5698-TMS  Manager for OS/390
          Source 390 Object Monitor
           Qty of 1                     0834      0835        0836
           Qty of 250                   0837      0838        0839
          Batch Object Monitor
           Qty of 1                     0846      0847        0848
           Qty of 250                   0849      0850        0851
          DB2 Object Monitor
           Qty of 1                     0876      0877        0878
           Qty of 250                   0879      0880        0881
          CICS Object Monitor
           Qty of 1                     0862      0863        0864
           Qty of 250                   0865      0866        0867
          IMS Object Monitor
           Qty of 1                     0892      0893        0894
           Qty of 250                   0895      0896        0897
          Storage Object Manager
           Qty of 1                     0906      0907        0908
           Qty of 250                   0909      0910        0911
 
Workload Scheduling and Output Management
 
5698-WKB  Workload Scheduler
           Qty of 1                     0487      0488        0489
           Qty of 250                   0490      0491        0492
5698-WSS  Workload Scheduler
          for SAP R/3
           Qty of 1                     0511      0512        0513
           Qty of 250                   0514      0515        0516
5698-WSO  Workload Scheduler
          for Oracle
           Qty of 1                     0537      0538        0539
           Qty of 250                   0540      0541        0542
5698-WSB  Workload Scheduler
          for BAAN
           Qty of 1                     0523      0524        0525
           Qty of 250                   0526      0527        0528
5698-WSP  Workload Scheduler
          for PeopleSoft
           Qty of 1                     0499      0500        0501
           Qty of 250                   0502      0503        0504
5698-WSN  Workload Scheduler for
          non-Tivoli Environments
           Qty of 1                     0555      0556        0557
           Qty of 250                   0558      0559        0560
5698-DES  Output Manager
           Qty of 1                     0437      0438        0439
           Qty of 250                   0440      0441        0442
 
Networking
 
5698-NVW  NetView
           Qty of 1                     0749      0750        0751
           Qty of 250                   0752      0753        0754
5698-FNC  Manager for Network
          Connectivity
           Qty of 1                     0463      0464        0465
           Qty of 250                   0466      0467        0468
5698-NHW  Manager for Network Hardware
           Qty of 1                     0609      0610        0611
           Qty of 250                   0612      0613        0614
 
                                        Standard  Standard    Select
                                        Support   24 Support  Support
 
Support                                 Annual    Annual      Annual
for                                     Charge    Charge      Charge
Program   Support for                   Feature   Feature     Feature
Number    Program Name                  Number    Number      Number
 
IT Business Applications
 
5698-TSD  Service Desk
           Qty of 1                     0681      0682        0683
           Qty of 250                   0684      0685        0686
5698-TPM  Problem Management
           Qty of 1                     0667      0668        0669
           Qty of 250                   0670      0671        0672
5698-TAM  Asset Management
           Qty of 1                     0649      0650        0651
           Qty of 250                   0652      0653        0654
5698-TCM  Change Management
           Qty of 1                     0725      0726        0727
           Qty of 250                   0728      0729        0730
5698-TDS  Decision Support
          Application Server Points
           Qty of 1                     0737      0738        0739
           Qty of 250                   0740      0741        0742
          Registered User Points
           Qty of 1                     0820      0821        0822
           Qty of 250                   0823      0824        0825

The Standard Support Option, Standard-24 Support Option, and Select Support Option are not transferable among the Tivoli Enterprise products. Support Option feature numbers must be ordered, if desired, for each licensed product. The quantity of the billable feature numbers for support must be equal to the Tivoli Management Points for a licensed product, if support is desired.

Basic Machine-Readable Material

                                               Feature   Distribution
                                               Number    Medium
 
Foundation Technologies
 
5698-FRA   Tivoli Management Framework
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-SWD   Tivoli Software Distribution
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698 INV   Tivoli Inventory
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-EMN   Tivoli Distributed Monitoring
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
 
                                               Feature   Distribution
                                               Number    Medium
 
5698-RCL   Tivoli Remote Control
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-SEC   Tivoli Secureway Manager
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-UAD   Tivoli Secureway User Administration
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-GS2   Tivoli Secureway Global Sign-On
             English                           5809      CD-ROM
5698-GEM   Tivoli Global Enterprise Manager
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
5698-EAS   Tivoli Enterprise Console
             English                           5809      3480 Tape/CD
             French                            5819      3480 Tape/CD
             Brazilian Portuguese              5839      3480 Tape/CD
             German                            5849      3480 Tape/CD
             Spanish                           5859      3480 Tape/CD
             Italian                           5869      3480 Tape/CD
5698-APM   Tivoli Application Performance      5809      CD-ROM
            Management
5698-SPP   Tivoli Server Performance           5809      CD-ROM
            Prediction Guide
 
Application Management
 
5698-ASA   Tivoli Manager for SAP R/3          5809      CD-ROM
5698-PEO   Tivoli Manager for PeopleSoft       5809      CD-ROM
5698-NOT   Tivoli Manager for Domino           5809      CD-ROM
5698-EXC   Tivoli Manager for MS Exchange      5809      CD-ROM
5698-MQS   Tivoli Manager for MQSeries         5809      CD-ROM
5698-MMQ   Tivoli Manager for Microsoft
            Message Queue Server
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
5698-NSS   Tivoli Manager for SuiteSpot        5809      CD-ROM
5698-MCI   Tivoli Manager for MCIS             5809      CD-ROM
5698-ORA   Tivoli Manager for Oracle           5809      CD-ROM
5698-MSS   Tivoli Manager for MS SQL Server    5809      CD-ROM
5698-SYB   Tivoli Manager for Sybase           5809      CD-ROM
5698-DBT   Tivoli Manager for DB2              5809      CD-ROM
5698-INF   Tivoli Manager for Informix         5809      CD-ROM
5698-TUX   Tivoli Manager for BEA Tuxedo       5809      CD-ROM
5698-TRE   Tivoli Manager for Retail           5809      CD-ROM
5698-TMS   Tivoli Manager for OS/390           5702      4-mm tape
                                               5802      3480 tape
 
Workload Scheduling and Output Management
 
5698-WKB   Tivoli Workload Scheduler           5809      CD-ROM
5698-WSS   Tivoli Workload Scheduler           5809      CD-ROM
            for SAO R/3
5698-WSO   Tivoli Workload Scheduler           5809      CD-ROM
            for Oracle
 
                                               Feature   Distribution
                                               Number    Medium
 
5698-WSB   Tivoli Workload Scheduler           5809      CD-ROM
            for BAAN
5698-WSP   Tivoli Workload Scheduler           5809      CD-ROM
            for PeopleSoft
5698-WSN   Tivoli Workload Scheduler           5809      CD-ROM
            non-Tivoli Environments
5698-DES   Tivoli Output Manager               5809      CD-ROM
 
Networking
 
5698-NVW   Tivoli NetView                      5809      CD-ROM
5698-FNC   Tivoli Manager for                  5809      CD-ROM
            Network Connectivity
5698-NHW   Tivoli Manager for                  5809      CD-ROM
            Network Hardware
 
IT Business Applications
 
5698-TSD   Tivoli Service Desk
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-TPM   Tivoli Problem Management
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-TAM   Tivoli Asset Management
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-TCM   Tivoli Change Management
             English                           5809      CD-ROM
             French                            5819      CD-ROM
             Brazilian Portuguese              5839      CD-ROM
             German                            5849      CD-ROM
             Spanish                           5859      CD-ROM
             Italian                           5869      CD-ROM
5698-TDS   Tivoli Decision Support             5809      CD-ROM

Customization Options: Select the appropriate feature numbers to customize your order to specify the delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
                                                    Feature
Description                                         Number
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
                                                    Feature
Description                                         Number
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Unlicensed Documentation: The following documents will be shipped with the individual products affected by this announcement:

                                     Order
Publication Title                    Number
 
IPLA Pamphlet                        Z125-3301
 
License Information                  LC23-4470

For additional documentation information, refer to individual product announcements maintained on the IBM home page on the Internet at:

Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.

Terms and Conditions

Agreement: IBM International Program License Agreement (IPLA), IBM Agreement for Acquisition of Support (IAAS) or IBM International Agreement for Acquisition of Programs and Support (IIAAPS) with the Attachment for Support, its Addendum for Tivoli Systems, and an Order Form.

Transferable: Applies except when support is in effect

Limited Warranty Applies: Yes

Guarantee: Two months

Usage Restriction: Yes. Usage is restricted to the number of management points acquired.

Upgrade Protection Applies: Covered as long as support is in effect.

Educational Allowance Available: Yes, to qualified education customers.

Volume Orders: Not applicable

Warranty Applies: Yes

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Tivoli Support

 
Availability:                      The first year of Tivoli
                                    Support is available at
                                    no additional charge.
                                    The first year starts when
                                    the product is shipped to
                                    the customer.
 
                                   Subsequent years of Tivoli
                                    Support are available, for
                                    a fee, as part   of the IAAS,
                                    IIAAPS, or any equivalent
                                    agreement.
 
Support Center applies:            Yes
 
                                   Access is available through
                                    the Tivoli Support Center
                                    1-800-TIVOLI8
 
 
Applicable for:                    -- The current release level
                                   -- Immediate previous release
                                    level for twelve months after
                                    the general availability of
                                    the current release.
 
Available until the                -- 12 months' after written
 Product Discontinued:              notice of product
                                    discontinunace, that is,
                                    End-Of-Life (EOL).
 
APAR Mailing Address:              Tivoli Systems Incorporated
                                   9442 Capital of Texas Highway
                                   Austin, Texas  78759
                                   USA

Complimentary Introductory Support: Not available

Charges

Contact your IBM representative for charges information for this announcement.

Trademarks

 
Tivoli is a registered trademark of Tivoli Systems Inc. in the United States, other countries, or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer — Tivoli A/S.
 
SP and IMS are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
MQSeries, DB2, OS/390, NetView, RS/6000, AS/400, Scalable POWERparallel Systems, S/390, and CICS are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Domino and Notes are trademarks of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.