IBM System Storage DS3300 iSCSI storage controllers can help enable customers to leverage their existing IP infrastructures to deploy networked storage

IBM United States Hardware Announcement 107-517
August 28, 2007

 

 ENUS107517.PDF (72KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Services
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Electronic Services
TOC link Planned availability date TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Product positioning TOC link Order now
TOC link Publications  
 
Printable version Printable version

 
At a glance

. The System Storage DS3300 iSCSI storage controllers are designed to utilize users' existing IP infrastructures to deploy networked storage. The DS3300 is available in single and dual controller models and has the following attributes:

  • 2 U rack-mount enclosure with 12 easily accessible drive bays
  • Support for hot-swappable SAS disks at 10,000 and 15,000 rpm speeds
  • Scalability of up to 3.6 TB internal physical storage capacity using 300 GB hot-swappable SAS disks
  • DS3300 iSCSI Models 31X and 32X are expandable up to 14.4 TB physical storage capacity by attaching up to three EXP3000s for a total of up to 48 HDDs
  • Built-in reliability features with dual-redundant power supplies
  • Three-year limited warranty1 on parts and labor

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
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Overview

The IBM System Storage™ DS3300 iSCSI Models 31X and 32X are the newest members of the System Storage DS3000 series family of storage enclosures supporting IBM System x™ and BladeCenter® servers.

The DS3000 family of affordable storage products is designed to be scalable and flexible, with ease of use, and now includes the DS3200 Serial Attached SCSI (SAS) controllers, DS3300 Internet SCSI (iSCSI) controllers, DS3400 Fibre Channel (FC) controllers, and the EXP3000 storage expansion enclosure.

The DS3300 iSCSI storage controllers are designed to enable users to utilize their existing IP infrastructure to deploy networked storage. With iSCSI interfaces, next-generation SAS back-end technology, and DS3000 Storage Manager software, the DS3300 is designed to provide businesses with robust, reliable, and cost-effective shared storage.

DS3300 iSCSI controllers support both direct host connectivity and IP network connectivity, and are designed to enable small businesses to manage their fast-growing data capacity requirements on an affordable budget.

DS3300 iSCSI controllers are available in single-controller and dual-controller models that can scale in capacity to support a total of 48 disk drives by using the EXP3000 storage expansion unit. The DS3000 series is designed to be easy to deploy and easy to manage using the DS3000 Storage manager software.

1
For information on the IBM Statement of Limited Warranty, visit

http://www.ibm.com/servers/support/machine_warranties/

Call 800-426-7378 or contact your IBM representative or reseller. Copies are available upon request.


 
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Key prerequisites

Supported System x and BladeCenter server configurations that include:

  • Supported operating system
  • Backup application software
  • Supported racks
  • Power source and cables


 
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Planned availability date

September 7, 2007
 
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Description

IBM System Storage DS3000 series family of storage enclosures, supporting IBM System x and BladeCenter servers, now includes the DS3300 iSCSI storage controllers.

The IBM System Storage DS3300 iSCSI Models 31X and 32X storage controllers are designed to provide solutions to address the needs of midrange/departmental storage requirements, deliver high performance, advanced function, high availability, and modular and scalable storage capacity with both direct iSCSI host and IP network connectivity.

The DS3300 iSCSI controllers are packaged in 2 U rack-mountable enclosures and are available in a single-active RAID controller model (Model 31X) or dual-active RAID controller model (Model 32X) supporting RAID levels 0, 1, 3, 5, and 10. The DS3300 is designed with two 1 Gbps iSCSI host ports per controller (Model 31X has two 1 Gbps host ports, Model 32X has four 1 Gbps host ports) for direct host connectivity or IP network connectivity.

DS3000 controllers are designed with a 12-bay disk drive enclosure that holds up to twelve 3 Gbps SAS drives for an internal physical storage capacity of up to 3.6 TB using 300 GB disk drives. The physical storage capacity of the DS3300 can be increased by attachment of up to three EXP3000 storage expansion enclosures, resulting in the capability to attach up to 48 disk drives and enabling storage configurations of up to 14.4 TB using 300 GB SAS disk drives.

Optional advanced DS3000 storage management and copy service functions, including FlashCopy® and VolumeCopy, are available for the DS3300 iSCSI Storage Controller. The DS3000 Storage Manager software is designed to help centralize storage management, help simplify partitioning of the DS3000 series storage into as many as 16 virtual servers, and strategically allocate storage capacity to maximize storage space.

IBM System Storage DS3300 storage enclosure supports easy customer servicing. It also supports high-availability functions, such as redundant and hot pluggable power supplies and fans. Most replaceable items and components are easily accessible for replacement from either the front or the back.

The IBM System Storage DS3300 iSCSI controllers offer:

  • Two 1 Gbps iSCSI host ports per controller for direct host connectivity or IP network connectivity
  • 2 U rack mount enclosure with 12 easily accessible drive bays
  • Support for dual-ported, and hot-swappable SAS disks at 10,000 and 15,000 rpm speeds
  • Scalability of up to 3.6 TB internal physical storage capacity using 300 GB hot-swappable SAS disks
  • Expandability of up to 14.4 TB physical storage capacity with attachment of EXP3000 expansion units
  • Cost effective single controller model and high availability dual controller model
  • RAID 0, 1, 3, 5, and 10 support
  • Built-in reliability features with dual-redundant power-supplies standard
  • Optional advanced DS3000 storage management and copy service functions FlashCopy and Volume Copy
  • Three-year limited warranty on parts and labor

 
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Product positioning

IBM System Storage DS3000 series is the new family of storage enclosures from IBM. The DS3000 series is specifically designed to address the needs of the small and medium businesses. The DS3300 iSCSI storage controllers can help enable users to utilize their existing IP infrastructure to deploy networked storage. With many small business IT departments having one or a part-time administrator, and limited time to spend on data management, the DS3000 series is designed to be easily installed without extensive knowledge or effort.

The DS3000 Storage Manager software was designed for easy implementation for an unseasoned administrator. The task-oriented management interface of the DS3000 Storage Manager presents tasks to the administrator first, and then asks which object to perform the task on. Thus, the management application's task-oriented interface removes the resistance that many organizations have with moving to an external storage solution. The scalability of the DS3000 series helps allow businesses to respond to their constantly changing storage environment. By starting small, the DS3000 series is designed to allow users to make additional investments in their infrastructure only when their data growth necessitates it. The DS3000 series capacity is increased by either adding hard disk drives or by expanding the configuration by adding EXP3000 expansion units. Both of these operations can be done without having to shut down the storage enclosure. This helps lessen impact to your environment and gives users control of their data storage as they expand capacity on an as-needed basis.

The DS3000 series is a comprehensive storage solution for IBM System x and BladeCenter servers. This flexibility helps you to break free of server barriers and use a single storage solution across your environment. With many functionality and availability features that come standard, and a price-point that does not strain the budget, the DS3000 series is the simple choice for the small and medium businesses. Many other storage products require the purchase of expensive options for basic storage configurations. The DS3000 series is a complete out-of-the-box solution designed to satisfy most storage needs.

Features include:

  • 2 U rack mount enclosure with 12 easily accessible drive bays
  • Support for RAID 0, 1, 3, 5, and 10
  • Support for dual-ported and hot-swappable SAS disks at 10,000 and 15,000 rpm speeds
  • Scalability of up to 3.6 TB of internal physical storage capacity using 300 GB hot-swappable SAS disks
  • Expandable by attaching up to three EXP3000s, or a total of 48 hard disk drives, for up to 14.4 TB physical storage capacity
  • Built-in reliability features with dual-redundant power-supplies standard
  • Three-year limited warranty on parts and labor

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 107-517

Trademarks

 
System Storage and System x are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
BladeCenter and FlashCopy are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Publications

The following publications are shipped with the product and downloadable from the below support Web site:

                                                     Order
Title                                                number
 
DS3000 Support CD                                    44W1264
Quick Install Guide                                  44W1263
Safety Flyer                                         42V2256
Rack Installation Manual                             59P5370
Hard Disk Drive Flyer                                44W1265

Select Online Publications, then from Brand, select Options, and for Family select SAS drive enclosures or RAID adapters.

The following publications are shipped with the products.

                                                     Order
Title                                                number
 
DS3000 Support CD                                    44W1264
Quick Install Guide                                  44W1263
Safety Flyer                                         42V2256
Rack Installation Manual                             59P5370
Hard Disk Drive Flyer                                44W1265

IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

The product books are offered in displayable softcopy form. The displayable manuals are part of the basic machine-readable material.
 
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Services

Global Technology Services

IBM Services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.

xSeries® & BladeCenter® support services

Recommended core technical support

When you buy IBM xSeries technology, include the support services you need to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs, and we'll help you get started with a core support package that includes:

  • Hardware maintenance

    World-class remote and on-site hardware problem determination and repair services.

  • Software technical support

    Unlimited help line calls for fast, accurate answers to your questions during installation and throughout ongoing operations.

For more information, refer to


 
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Technical information

Specified operating environment

Physical specifications

DS3300 iSCSI Model 31X (1726-31X)

  • Width: 482 mm (18.98 in)
  • Depth: 521 mm (20.51 in)
  • Height: 87.20 mm (3.43 in)
  • Maximum weight: Up to 28.3 kg (62.4 lb) fully configured

Installation time is approximately 30 minutes.

DS3300 iSCSI Model 32X (1726-32X)

  • Width: 482 mm (18.98 in)
  • Depth: 521 mm (20.51 in)
  • Height: 87.20 mm (3.43 in)
  • Maximum weight: Up to 28.3 kg (62.4 lb) fully configured

Installation time is approximately 30 minutes.

Standards

Product safety conformance

  • CB Report
  • cUL, UL
  • NOM
  • S-mark
  • BSMI-Safety CNS14336 2004

EMC conformance

  • European Union: CE Mark
  • Taiwan: BSMI CNS13438
  • European Union: RoHS
  • Australia and New Zealand: ACA C-Tick
  • Russia: GOST
  • Japan: VCCI
  • China: WEEE
  • U.S.: FCC

Operating environment

DS3300 iSCSI Models 31X, 32X

  • Temperature: 10° to 40°C (50° to 104°F)
  • Relative Humidity: 20% to 80% (non-condensing)
  • Wet bulb: 26°C (79°F) maximum
  • Electrical ratings: 100-240 V ac, 50-60 Hz, 7.8 Amps max.
  • Electrical Power: 540-watts maximum operating

Hardware requirements

System Storage™ DS3000 series requires a System x™ or BladeCenter server.

IBM System Storage DS3000 offers:

  • Power-up self-test functionality diagnostics
  • Dual internal power supplies
  • 2 U rack mount form
  • Easy access front or rear
  • Up to 12 drives per unit

Software requirements

System Storage DS3000 controllers and EXP3000 storage expansion enclosures are supported on both System x and BladeCenter server systems using the operating system and application software installed on the systems.

Compatibility

Note: Consult operating system support on the using servers.

For compatibility information, consult ServerProven®

Compatibility: The DS3300 controllers are compatible with System x and BladeCenter servers.

For compatibility information, consult the DS3000 Interoperability Matrix

Limitations: To avoid damage to the server, always disconnect and remove controllers and storage expansion units before relocating or shipping the server.

The EXP3000 Expansion Unit supports SATA disk drives only when directly attached to servers using the MegaRAID8480.

The EXP3000 Expansion Unit does not support SATA disk drives when attached to the DS3200, DS3300, or DS3400 controllers.

Planning information

Customer responsibilities: Physical planning is a customer responsibility.

The DS3000 series storage enclosures are designated as customer setup units (CSU).

It is the customer's responsibility to install the unit. Customers are responsible for obtaining the cables and adapters (if required) for system attachment.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders: A Category 5E or Category 6 Ethernet cable is required to attach the DS3300 controller to a server.

An SAS cable is required to attach the DS3300 controller to an EXP3000 storage expansion enclosure.

Customers are responsible for selecting and ordering the correct cables.

Installability: Installation time for the DS3300 iSCSI controllers is approximately 30 minutes.

Direct customer support

Direct customer support for DS3000 series storage products are provided by IBM Operational Support Services — Support Line. This fee service provides voice and electronic access into the IBM support organization. IBM Operational Support Services — Support Line helps answer questions pertaining to product and feature usage ("how to"), configuration, and product compatibility for eligible products. For a list of the products supported via Support Line, visit

For more information on services, call 800-IBM-4YOU (426-4968).

Packaging

Part       (Description)                  Qty of    Shipping
number     Items included                 boxes     weight
 
172631X    DS3300 iSCSI Model 31X         1         98.5 lb
 
            Two rack power cords
            Pubs group
            Rack mounting hardware kit
 
172632X    DS3300 iSCSI Model 32X         1         98.5 lb
 
            Two rack power cords
            Pubs group
            Rack mounting hardware kit

Security, auditability, and control

This product uses the security and auditability features of the host hardware, software, and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit


 
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Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to:


    Warranty Information
    P.O. Box 12195
    Research Triangle Park, NC 27709
    Attn: Dept. JDJA/B203

Warranty period

  • System hardware — Three years
  • Optional features — One year

Note: Battery is a consumable and has no warranty.

Optional IBM features initially installed in an IBM DS3000 system, carry the same warranty and warranty service support category as the DS3000 system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater.

Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, and additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information.

Customer replaceable unit (CRU) (for example, keyboard, mouse, speaker, memory, hard disk drive) service and on-site service for other selected parts.

CRU service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, on-site service.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU, and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • Bezel, chassis kit
  • Fillers
  • Shell
  • Rack kit
  • Power supply
  • HDDs
  • Line cord

On-site service: On-site repair (IOR), 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-county service delivery is used.

Call IBM at 800-IBM-SERV (426-7378), to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

International Warranty Service (IWS): International Warranty Service (IWS) is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.

You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.

For more information on IWS, refer to Services Announcement 601-034 , dated September 25, 2001.

Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac®, ServiceSuite™, and ServiceElect: ServicePac, ServiceSuite, and ServiceElect provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade: During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

CRUs will be provided as part of the machine's standard warranty CRU service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the on-site service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following warranty service upgrade options are available:

  • On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, 4 hour average response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 4 hour average response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 2 hour average response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU, and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site service: IOR, IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following on-site service options are available:

  • On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
  • On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, 4 hour average response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 4 hour average response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 2 hour average response.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn.

Alternative service (warranty service upgrades): During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

CRUs will be provided as part of the machine's standard warranty CRU service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, on-site service.

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following warranty service upgrade option is available.

  • On-site service — IOR, 24 hours per day, 7 days a week, 4 hour average response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU, and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site service: IOR, IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following on-site service options are available:

  • On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 4 hour average response.

Non-IBM Parts Support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts, at no additional charge, for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided, at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification: One

Field-installable features: No

Model conversions: No

Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply: No. These products do not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance: None
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

The following are newly announced models and features of the IBM DS3000 series machine-type 1726:

                                                             Initial/
                                                             MES/
                                 Mach       Feature Purchase Both/
Description                      type Model number  price    Support
 
DS3300 iSCSI Model 31X           1726 HC3           $4,995   Initial
(iSCSI Single Controller)
 
DS3300 iSCSI Model 32X           1726 HC3            7,485   Initial
(iSCSI Dual Controller)
 
DS3300 iSCSI Model 31X           1726 HC3   2618     4,995   Initial
 
DS3300 iSCSI Model 32X           1726 HC3   2619     7,495   Initial
 
Offload Mfg. to Guad. HVEC       1726 HC3   1768        NC   Initial
Offload Mfg. to RTP HVEC         1726 HC3   1769        NC   Initial
Offload Mfg. to ISTC             1726 HC3   1770        NC   Initial
Capacity Sched. Service          1726 HC3   1772        NC   Initial
Custom SLA Sched. Service        1726 HC3   1796        NC   Initial
DS3000 Overpack Kit              1726 HC3   2030        NC   Initial
Custom Asset Tagging-Std.        1726 HC3   2200        NC   Initial
Custom Asset Tagging-Enh.        1726 HC3   2201        NC   Initial
Request-Global Trade Num.        1726 HC3   2207        NC   Initial
Custom Labeling                  1726 HC3   2220        NC   Initial
Custom Palletization             1726 HC3   2221        NC   Initial
Request-new Vendor Logo HW       1726 HC3   2247        NC   Initial
Request-existing IBM feat.       1726 HC3   2248        NC   Initial
Request-existing Pub. RPQ        1726 HC3   2249        NC   Initial
Rack Install greater than        1726 HC3   2306        NC   Initial
 1U Comp.
Dept. of Defense UID Label       1726 HC3   2320        NC   Initial
Install in Rack 01               1726 HC3   3101        NC   Initial
Install in Rack 02               1726 HC3   3102        NC   Initial
Install in Rack 03               1726 HC3   3103        NC   Initial
Install in Rack 04               1726 HC3   3104        NC   Initial
Install in Rack 05               1726 HC3   3105        NC   Initial
Install in Rack 06               1726 HC3   3106        NC   Initial
Install in Rack 07               1726 HC3   3107        NC   Initial
Install in Rack 08               1726 HC3   3108        NC   Initial
Install in Rack 09               1726 HC3   3109        NC   Initial
Install in Rack 10               1726 HC3   3110        NC   Initial
Install in Rack 11               1726 HC3   3111        NC   Initial
Install in Rack 12               1726 HC3   3112        NC   Initial
Install in Rack 13               1726 HC3   3113        NC   Initial
Install in Rack 14               1726 HC3   3114        NC   Initial
Install in Rack 15               1726 HC3   3115        NC   Initial
Install in Rack 16               1726 HC3   3116        NC   Initial
Install in Rack 17               1726 HC3   3117        NC   Initial
Install in Rack 18               1726 HC3   3118        NC   Initial
Install in Rack 19               1726 HC3   3119        NC   Initial
Install in Rack 20               1726 HC3   3120        NC   Initial
Install in Rack 21               1726 HC3   3121        NC   Initial
Install in Rack 22               1726 HC3   3122        NC   Initial
Install in Rack 23               1726 HC3   3123        NC   Initial
Install in Rack 24               1726 HC3   3124        NC   Initial
 
Install in Rack 25               1726 HC3   3125        NC   Initial
Install in Rack 26               1726 HC3   3126        NC   Initial
Install in Rack 27               1726 HC3   3127        NC   Initial
Install in Rack 28               1726 HC3   3128        NC   Initial
Install in Rack 29               1726 HC3   3129        NC   Initial
Install in Rack 30               1726 HC3   3130        NC   Initial
Install in Rack 31               1726 HC3   3131        NC   Initial
Install in Rack 32               1726 HC3   3132        NC   Initial
Install in Rack 33               1726 HC3   3133        NC   Initial
Install in Rack 34               1726 HC3   3134        NC   Initial
Install in Rack 35               1726 HC3   3135        NC   Initial
Install in Rack 36               1726 HC3   3136        NC   Initial
Install in Rack 37               1726 HC3   3137        NC   Initial
Install in Rack 38               1726 HC3   3138        NC   Initial
Install in Rack 39               1726 HC3   3139        NC   Initial
Install in Rack 40               1726 HC3   3140        NC   Initial
Install in Rack 41               1726 HC3   3141        NC   Initial
Install in Rack 42               1726 HC3   3142        NC   Initial
Install in Rack 43               1726 HC3   3143        NC   Initial
 
Install in Rack 44               1726 HC3   3144        NC   Initial
Install in Rack 45               1726 HC3   3145        NC   Initial
Install in Rack 46               1726 HC3   3146        NC   Initial
Install in Rack 47               1726 HC3   3147        NC   Initial
Install in Rack 48               1726 HC3   3148        NC   Initial
Install in Rack 49               1726 HC3   3149        NC   Initial
Install in Rack 50               1726 HC3   3150        NC   Initial
Install in Rack 51               1726 HC3   3151        NC   Initial
Install in Rack 52               1726 HC3   3152        NC   Initial
Install in Rack 53               1726 HC3   3153        NC   Initial
Install in Rack 54               1726 HC3   3154        NC   Initial
Install in Rack 55               1726 HC3   3155        NC   Initial
Install in Rack 56               1726 HC3   3156        NC   Initial
Install in Rack 57               1726 HC3   3157        NC   Initial
Install in Rack 58               1726 HC3   3158        NC   Initial
Install in Rack 59               1726 HC3   3159        NC   Initial
Install in Rack 60               1726 HC3   3160        NC   Initial
Install in Rack 61               1726 HC3   3161        NC   Initial
Install in Rack 62               1726 HC3   3162        NC   Initial
Install in Rack 63               1726 HC3   3163        NC   Initial
Install in Rack 64               1726 HC3   3164        NC   Initial
 
Rack location U01                1726 HC3   3201        NC   Initial
Rack location U02                1726 HC3   3202        NC   Initial
Rack location U03                1726 HC3   3203        NC   Initial
Rack location U04                1726 HC3   3204        NC   Initial
Rack location U05                1726 HC3   3205        NC   Initial
Rack location U06                1726 HC3   3206        NC   Initial
Rack location U07                1726 HC3   3207        NC   Initial
Rack location U08                1726 HC3   3208        NC   Initial
Rack location U09                1726 HC3   3209        NC   Initial
Rack location U10                1726 HC3   3210        NC   Initial
Rack location U11                1726 HC3   3211        NC   Initial
Rack location U12                1726 HC3   3212        NC   Initial
Rack location U13                1726 HC3   3213        NC   Initial
Rack location U14                1726 HC3   3214        NC   Initial
Rack location U15                1726 HC3   3215        NC   Initial
Rack location U16                1726 HC3   3216        NC   Initial
Rack location U17                1726 HC3   3217        NC   Initial
Rack location U18                1726 HC3   3218        NC   Initial
Rack location U19                1726 HC3   3219        NC   Initial
Rack location U20                1726 HC3   3220        NC   Initial
Rack location U21                1726 HC3   3221        NC   Initial
Rack location U22                1726 HC3   3222        NC   Initial
Rack location U23                1726 HC3   3223        NC   Initial
Rack location U24                1726 HC3   3224        NC   Initial
 
Rack location U25                1726 HC3   3225        NC   Initial
Rack location U26                1726 HC3   3226        NC   Initial
Rack location U27                1726 HC3   3227        NC   Initial
Rack location U28                1726 HC3   3228        NC   Initial
Rack location U29                1726 HC3   3229        NC   Initial
Rack location U30                1726 HC3   3230        NC   Initial
Rack location U31                1726 HC3   3231        NC   Initial
Rack location U32                1726 HC3   3232        NC   Initial
Rack location U33                1726 HC3   3233        NC   Initial
Rack location U34                1726 HC3   3234        NC   Initial
Rack location U35                1726 HC3   3235        NC   Initial
Rack location U36                1726 HC3   3236        NC   Initial
Rack location U37                1726 HC3   3237        NC   Initial
Rack location U38                1726 HC3   3238        NC   Initial
Rack location U39                1726 HC3   3239        NC   Initial
Rack location U40                1726 HC3   3240        NC   Initial
Rack location U41                1726 HC3   3241        NC   Initial
 
IBM 3M SAS Cable                 1726 HC3   3707       135   Initial
IBM 1M SAS Cable                 1726 HC3   3708       119   Initial
 
0.6m Yellow CAT5e Cable          1726 HC3   3791        16   Initial
1.5m Yellow CAT5e Cable          1726 HC3   3792        17   Initial
3m Yellow CAT5e Cable            1726 HC3   3793        19   Initial
10m Yellow CAT5e Cable           1726 HC3   3794        29   Initial
25m Yellow CAT5e Cable           1726 HC3   3795        47   Initial
0.6m Green CAT5e Cable           1726 HC3   3796        16   Initial
1.5m Green CAT5e Cable           1726 HC3   3797        17   Initial
3m Green CAT5e Cable             1726 HC3   3798        19   Initial
10m Green CAT5e Cable            1726 HC3   3799        29   Initial
25m Green CAT5e Cable            1726 HC3   3800        47   Initial
0.6m Blue CAT5e Cable            1726 HC3   3801        16   Initial
1.5m Blue CAT5e Cable            1726 HC3   3802        17   Initial
3m Blue CAT5e Cable              1726 HC3   3803        19   Initial
10m Blue CAT5e Cable             1726 HC3   3804        29   Initial
25m Blue CAT5e Cable             1726 HC3   3805        47   Initial
 
DS3000 1GB Cache Mem. Upgr.      1726 HC3   4838       929   Initial
DS3000 Sys Mem. Cache Bat.       1726 HC3   4839       249   Initial
DS3000 Partit. Expan. Lic.       1726 HC3   4841     2,095   Initial
DS3000 FlashCopy(R) License      1726 HC3   4842     2,099   Initial
DS3000 VolumeCopy License        1726 HC3   4843     1,595   Initial
DS3000 Flash/VolumeCopy          1726 HC3   4844     3,195   Initial
DS3000 EXP3000 Expan. Lic.       1726 HC3   4846     1,995   Initial
DS3300 Software Feat. Pack       1726 HC3   4856       995   Initial
 
DS3300 Controller Upgrade        1726 HC3   4925     3,295   Initial
 
300GB 10K 3.5" SAS HDD           1726 HC3   5156       749   Initial
73GB 15K 3.5" SAS HDD            1726 HC3   5161       379   Initial
146GB 15K 3.5" SAS HDD           1726 HC3   5162       599   Initial
300GB 15K 3.5" SAS HDD           1726 HC3   5532     1,099   Initial
300GB 15K 3.5" SAS HDD           1726 HC6   5532     1,099   Initial
300GB 15K 3.5" SAS HDD           1726 HC8   5532     1,099   Initial
 
Rack Power Cable- 4.3m           1726 HC3   6263        19   Initial
 10A/100-250V C13 to IEC 320-C14
 
Line cord-2.8m, 10A/120V         1726 HC3   6313        10   Initial
 C13 to NEMA 5-15P (U.S.)
 
Line cord-1.8m, 10A/120V         1726 HC3   6369        10   Initial
 C13 to NEMA 5-15P (U.S.)
 
Line cord-4.3m, 10A/120V         1726 HC3   6370        10   Initial
 C13 to NEMA 5-15P (U.S.)
 
Customer Solution Ctr Svcs       1726 HC3   7831        NC   Initial
e1350 Special Bid Sol Comp       1726 HC3   7929        NC   Initial
Consolidate Shipment             1726 HC3   8031        NC   Initial
e1350 Solution Component         1726 HC3   8034        NC   Initial
General Racking Solution         1726 HC3   8072        NC   Initial
Integrate in manufacturing       1726 HC3   8971        NC   Initial
Ship Uninstalled (Safety)        1726 HC3   8972        NC   Initial
 
Storage Subsystem ID 01          1726 HC3   9170        NC   Initial
Storage Subsystem ID 02          1726 HC3   9171        NC   Initial
Storage Subsystem ID 03          1726 HC3   9172        NC   Initial
Storage Subsystem ID 04          1726 HC3   9173        NC   Initial
Storage Subsystem ID 05          1726 HC3   9174        NC   Initial
Storage Subsystem ID 06          1726 HC3   9175        NC   Initial
Storage Subsystem ID 07          1726 HC3   9176        NC   Initial
Storage Subsystem ID 08          1726 HC3   9177        NC   Initial
Storage Subsystem ID 09          1726 HC3   9178        NC   Initial
Storage Subsystem ID 10          1726 HC3   9179        NC   Initial
Storage Subsystem ID 11          1726 HC3   9180        NC   Initial
Storage Subsystem ID 12          1726 HC3   9181        NC   Initial
Storage Subsystem ID 13          1726 HC3   9182        NC   Initial
Storage Subsystem ID 14          1726 HC3   9183        NC   Initial
Storage Subsystem ID 15          1726 HC3   9184        NC   Initial
Storage Subsystem ID 16          1726 HC3   9185        NC   Initial
Storage Subsystem ID 17          1726 HC3   9186        NC   Initial
Storage Subsystem ID 18          1726 HC3   9187        NC   Initial
Storage Subsystem ID 19          1726 HC3   9188        NC   Initial
Storage Subsystem ID 20          1726 HC3   9189        NC   Initial

                                                             Initial/
                                                             MES/
                                 Mach       Feature Purchase Both/
Description                      type Model number  price    Support
 
ServeRAID(TM)-8s SAS/SATA        1727 HC5   1691    $  649   Initial
 Cntrl
 
EXP3000 Packaging Kit            1727 HC5   2030        NC   Initial
 
3m SAS Cable-MegaRAID 8480       1727 HC5   3706       119   Initial
 
300GB 15K 3.5" SAS HDD           1727 HC5   5532     1,099   Initial
 
750GB Hot-Swap SATA HDD          1727 HC5   5540     1,115   Initial

Single Entity Offering (SEO)

                                                      Field   Plant
 
                          Mach       SEO     Purchase install install
Description               type Model number  price    only    only
 
DS3300 iSCSI SEO 172631X  1726 HC3   172631X $4,995   N       N
(iSCSI Single Controller)
 
DS3300 iSCSI SEO 172632X  1726 HC3   172632X  7,495   N       N
(iSCSI Dual Controller)

                                                     SEO
Option SEOs                                          number
 
DS3300 iSCSI Controller Upgrade                      39R6511
DS3300 Software Feature Pack                         42C2142

ServiceElect (ESA) charges

ESA warranty service upgrades

                            W2H               W24
              Machine       On-Site           On-Site
Description   type-model    (24 X 7, 2 hr)    (24 X 7, 4 hr)
 
DS3300        1726-HC3      $3,000            $1,300
 
                            W4H
              Machine       On-Site
Description   type-model    (9 X 5, 4 hr)
 
DS3300        1726-HC3      $850

Annual ESA maintenance services

                              E95              E4H
               Machine        On-Site          On-Site
Description    type-model     (9 X 5, NBD)     (9 X 5, 4 hr)
 
DS3300         1726-HC3       $1,332           $1,665
 
                              E24              E2H
               Machine        On-Site          On-Site
Description    type-model     (24 X 7, 4 hr)   (24 X 7, 2 hr)
 
DS3300         1726-HC3       $1,850           $2,275

Maintenance service charges (ICA)

Alternative service (warranty service upgrades)

                                                    IWR
                          Machine                   On-Site
Description               type-model                (24 X 7)
 
DS3300                    1726-HC3                  $1,300

Annual maintenance service

                                     IO8            IOR
                   Machine           On-Site        On-Site
Description        type-model        (9 X 5)        (24 X 7)
 
DS3300             1726-HC3          $1,523         $2,115

ServicePac information for warranty upgrades and maintenance

Hardware models announcing with this release will utilize existing U.S. ServicePacs.

Reference the following IBM Web site for applicable US ServicePac information

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle. For more financing information, visit


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System Storage, System x, Electronic Service Agent, ServiceSuite, and ServeRAID are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
BladeCenter, xSeries, eServer, ServerProven, ServicePac, and FlashCopy are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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