IBM System Storage DS3000 series includes the IBM System Storage DS3200 and IBM System Storage DS3400 supporting IBM System x and BladeCenter servers

IBM United States Hardware Announcement 107-017
January 16, 2007

 

 ENUS107017.PDF (63KB)

Table of contents   Document options  
TOC link At a glance TOC link Services
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Electronic Services
TOC link Planned availability date TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Product positioning TOC link Order now
TOC link Publications  
 
Printable version Printable version

 
At a glance

. The System Storage DS3200 and DS3400 Options for IBM System x and BladeCenter help businesses meet the demand of growing data capacity in a simple and affordable solution.

Features:

  • 2U rack mount enclosure with 12 easily accessible drive bays
  • Support for dual-ported, and hot-swappable SAS disks at 10,000 and 15,000 rpm speeds
  • Scalability of up to 3.6 TB storage capacity with 300 GB hot-swappable SAS disks
  • Expandable up to 14.4 TB by attaching up to three additional EXP3000s or a total of 48 HDDs
  • Built-in reliability features with dual-redundant power-supplies standard
  • Three-year limited warranty1 on parts and labor

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
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Overview

IBM System Storage™ DS3000 series

The DS3000 series is a new family of external storage enclosures from IBM. The DS3000 series is announced by introducing two storage enclosures; the IBM System Storage DS3200 and the IBM System Storage DS3400. The DS3200 and DS3400 are designed to be easy, scalable, flexible, and affordable solutions for System x™ and BladeCenter® servers.

The DS3200 is a 3 Gb external SAS storage solution that is easy to deploy and manage. Available in single and dual controller models, the DS3200 scales in capacity to support a total of 48 hard disk drives by using the EXP3000 expansion unit. The DS3200 is a direct-attach solution for System x servers, and enables small and medium businesses to manage their fast-growing data capacity requirements on an affordable budget.

The DS3400 is a 4 Gb external Fibre Channel storage solution that is easy to deploy and manage. Available in single and dual controller models, the DS3400 scales in capacity to support a total of 48 hard disk drives by using the EXP3000 expansion unit. The DS3400 is a direct-attach and SAN solution for System x and BladeCenter servers, and enables small and medium businesses to manage their fast-growing data capacity requirements on an affordable budget.

Features include:

  • 2U rack mount enclosure with 12 easily accessible drive bays
  • Support for dual-ported, and hot-swappable SAS disks at 10,000 and 15,000 rpm speeds
  • Scalability of up to 3.6 TB of storage capacity with 300 GB hot-swappable SAS disks
  • Expandable by attaching up to three EXP3000s, or a total of 48 hard disk drives
  • Built-in reliability features with dual-redundant power-supplies standard
  • Three-year limited warranty1 on parts and labor
1
For information on the IBM Statement of Limited Warranty, visit

http://www.ibm.com/servers/support/machine_warranties/

Call 800-426-7378 or contact your IBM representative or reseller. Copies are available upon request.


 
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Key prerequisites

Supported System x and BladeCenter server configurations that include:

  • Supported operating system
  • Backup application software
  • Supported racks
  • Power source and cables

 
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Planned availability date

January 30, 2007

  • IBM System Storage DS3200 -1726-21X and 22X
  • IBM System Storage DS3400 -1726-41X and 42X
  • DS3200 SAS Controller Upgrade (39R6507)
  • DS3200 SAS 2-Port Daughter Card (39R6509)
  • DS3400 FC Controller Upgrade (39R6513)
  • EXP3000 Environmental Services Module (ESM) (39R6515)
  • DS3000 1 GB Cache Memory Upgrade (39R6517)
  • DS3000 System Memory Cache Battery (39R6519)
  • DS3200 Software Feature Pack (39R6540)
  • DS3400 Software Feature Pack (42C2143)
  • DS3000 Partition Expansion License (39R6536)
  • DS3000 FlashCopy® Expansion License (39R6533)
  • DS3000 Volume Copy License (39R6534)
  • DS3000 FlashCopy Volume Copy License (39R6535)
  • DS3000 EXP3000 Expansion License (39R6537)

 
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Description

IBM DS3200 and DS3400 Storage Controllers

IBM DS3000 solutions support the large and growing data storage requirements of business-critical applications. These scalable IBM DS3000 solutions offer you data access and protection to meet your existing storage requirements and prepare for the future.

The IBM System Storage DS3200 Storage Subsystems (machine type 1726, Models 21X, 22X) are designed to provide solutions to meet the needs of midrange/departmental storage requirements, delivering high performance, advanced function, high availability, modular and scalable storage capacity, with Serial Attached SCSI (SAS) connectivity and support for RAID levels 0, 1, 3, 5, and 10.

A 2U rack-mountable enclosure houses the DS3200 redundant, dual, or single-active RAID controllers with up to four SAS ports per controller for attachment of host servers and EXP3000 storage expansion enclosures with up to 12 3-Gbps SAS drives.

The DS3200 supports attachment of up to three EXP3000 storage expansion enclosures, resulting in the capability to connect to up to 48 disk drives and enabling storage configurations of over 14.4 TB using 300 GB SAS hard drives. The DS3200 supports configurations of SAS disks. Advanced DS3000 storage management and copy service options functions are available for the DS3200, including FlashCopy and VolumeCopy.

The DS3200 supports up to three hosts in a redundant direct attached SAS configuration.

The DS3000 Storage Manager client is also available for the DS3200. This storage management software is designed to help centralize storage management, help simplify partitioning of the DS3000 series storage into as many as 16 virtual servers, and strategically allocate storage capacity to maximize storage space.

It supports high-availability functions, such as redundant and hot pluggable power supplies and fans.

IBM System Storage DS3200 storage enclosure supports easy customer servicing. Most replaceable items and components are easily accessible for replacement from either the front or the back.

The System Storage DS3200 and DS3400 enclosures offer:

  • Twelve easily accessible drive bays
  • Support for SAS and FC technology, which offers enhanced performance and flexible expandability over SCSI technology
  • 2U rack mount enclosure
  • Scalability of up to 3.6 TB of storage capacity with 300 GB hot-swappable SAS disks
  • Two miniSAS connectors on a standard single or four on dual FC ESM, to connect to System x servers
  • Redundant and hot pluggable power supplies and fans
  • Supports RAID 0, 1, 3, 5, and 10

 
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Product positioning

IBM System Storage DS3000 series

IBM System Storage DS3000 series is the new family of storage enclosures from IBM. The DS3000 series is specifically designed to address the needs of the small and medium businesses. With many small business IT departments having one or a part-time administrator and limited time to spend on data management, the DS3000 series can be easily installed without extensive knowledge or effort.

The DS3000 Storage Manager software was designed for easy implementation for an unseasoned administrator. The task-oriented management interface of the DS3000 Storage Manager presents tasks to the administrator first and then asks which object to perform the task on. Thus, the management application's task-oriented interface removes the resistance that many organizations have with moving to an external storage solution. The scalability of the DS3000 series allows businesses to respond to their constantly changing storage environment. By starting small, the DS3000 series allows users to make additional investments in their infrastructure only when their data growth necessitates it. The DS3000 series capacity is increased by either adding hard disk drives or by expanding the configuration and adding EXP3000 expansion units. Both these operations can be done without having to shut down the storage enclosure. This means "zero-impact" to your environment and gives users control of their data storage as they expand capacity on an as-needed basis.

The DS3000 series is a comprehensive storage solution for IBM System x and BladeCenter servers. This flexibility allows you to break free of server barriers and use a single storage solution across your environment. With the functionality and availability features that come standard and a price-point that does not strain the budget, the DS3000 series is the simple choice for small and medium businesses. Other storage products require the purchase of expensive options for basic storage configurations, however the DS3000 series is a complete out-of-the-box solution that will satisfy the large majority of storage needs.

Features Include:

  • 2U rack mount enclosure with 12 easily accessible drive bays
  • Support for RAID 0, 1, 3, 5, and 10
  • Support for dual-ported, and hot-swappable SAS disks at 10,000 and 15,000 rpm speeds
  • Scalability of up to 3.6 TB of storage capacity with 300 GB hot-swappable SAS disks
  • Expandable by attaching up to three EXP3000s or a total of 48 hard disk drives
  • Built-in reliability features with dual-redundant power-supplies standard
  • Three-year limited warranty(1) on parts and labor

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 107-017

Trademarks

 
System Storage and System x are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
BladeCenter and FlashCopy are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Publications

The following publication is shipped with the product, as appropriate. Additional copies are available. To order, contact your IBM representative.

 
Title
 
DS3000 Installation CD
 Important Notices
 Warranty and Support Information

The following publications are available immediately. To order, contact your IBM representative.

 
Title
 
DS3000 Installation CD
 Important Notices
 Warranty and Support Information

IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

The product books are offered in displayable softcopy form. The displayable manuals are part of the basic machine-readable material.

The product books are offered in source file form as no-charge feature number. The source files are shipped on the same media type as the basic machine-readable material.
 
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Services

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.

xSeries® and BladeCenter® support services

Recommended core technical support: When you buy IBM xSeries technology, include the support services you need to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we'll help you get started with a core support package that includes:

  • Continuous system monitoring

    Exclusive electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors.

  • Hardware maintenance

    World-class remote and on-site hardware problem determination and repair services.

  • Software technical support

    Unlimited help line calls for fast, accurate answers to your questions during installation and throughout ongoing operations.

For more information, refer to


 
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Technical information

Specified operating environment

Physical specifications

1726 Models 21X, 22X, 41X, 42X

  • Width: 482 mm (18.98 in
  • Depth: 521 mm (20.51 in)
  • Height: 87.20 mm (34.33 in)
  • Maximum weight: Up to 27.2 kg (60 lb) fully configured

Installation time is approximately 30 minutes.

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Standards Product safety conformance

  • CB Report
  • cUL
  • TUV
  • NOM
  • Taiwan — BSMI- Power Supply

EMC conformance

  • European Union: CE Mark
  • Taiwan: BSMI CNS13438
  • RoHS
  • Australia and New Zealand: ACA C-Tick
  • China (CCC)
  • GS Mark (DEMKO)
  • Russia: GOST
  • Japan: VCCI
  • WEEE
  • US: FCC

Operating environment

1726 Models 21X, 21X, 41X, 42X

  • Temperature: 10° to 40°C, 50° to 104°F
  • Relative humidity: 20% to 80% (noncondensing)
  • Wet bulb: 26°C (79.0°F) maximum
  • Electrical ratings: 100-240 V ac, 50-60 Hz, 0.8 A
  • Electrical power: 21-watt maximum operating

Hardware requirements

System Storage™ DS3000 requires a System x™ or BladeCenter server.

IBM System Storage DS3000 offers:

  • Power-up self-test functionality diagnostics
  • Dual internal power supplies
  • 2U rack mount form
  • Easy access front or rear
  • Up to 12 drives per unit

Software requirements

System Storage DS3000 controllers are supported on both System x and BladeCenter server systems using the operating system and application software installed on the systems

Comparability

Note: Consult operating system support on the using servers.

For compatibility information, consult ServerProven®

Compatibility: The DS3200 and DS3400 controllers function with System x and BladeCenter servers

Limitations: To avoid damage to the server, always disconnect and remove controllers before relocating or shipping the server.

User group requirements: This announcement satisfies or partially satisfies the actual number of requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc.

Planning information

Customer responsibilities: Physical planning is a customer responsibility.

The 2U DS3000 Enclosure is designated as a customer setup unit (CSU).

It is the customer's responsibility to install the unit. Customers are responsible for obtaining the cables and adapters (if required) for system attachment.

Cable orders: A SAS or FC cable is required to attach the enclosure to the server. Customers are responsible for selecting and ordering the correct cables.

Installability: Installation time for the 2U DS3000 Enclosure 1726 is approximately 30 minutes. Refer to the IBM 2U DS3000 1726 Installation Guide for more information.

Packaging

                                      Number of
Product  Items included               boxes
 
1726     2U 12-bay Storage Enclosure  1
 
         Power cord (PDU)
         User Guide CD
         Warranty Guide
         Barcode labels
         Safety Pointer Flyer

Supplies

For end users: IBM DS3000 Storage Systems can be purchased through the dealers around the world.

or

To purchase 2U DS3000 Storage Enclosure, visit

Security, auditability, and control

This product uses the security and auditability features of the host hardware, software, and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to put you on the road to higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems.

To learn how Electronic Services can work for you, visit


 
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Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to:

    Warranty Information
    P.O. Box 12195
    Research Triangle Park, NC 27709
    Attn: Dept JDJA/B203

Warranty period

  • System hardware — Three years
  • Optional features — One year

Note: Battery is a consumable and has no warranty.

Optional IBM features initially installed in an IBM system carry the same warranty and warranty service support category as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever greater.

Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside IBM's normal service area, contact your local IBM representative or your reseller for country and location specific information.

Customer Replaceable Unit (CRU) (for example, keyboard, mouse, speaker, memory, hard disk drive) service and on-site service for other selected parts.

CRU service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, on-site service.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • Bezel
  • Fillers
  • Shell
  • System service label
  • Rack kit
  • Tray, media
  • Rear panel, card/cable asm
  • Management module
  • Blower
  • Fan pack
  • Power supply
  • HDDs
  • Line cord

On-site service: IBM on-site repair (IOR), 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-county service delivery is used.

Call IBM at 800-IBM-SERV (426-7378), to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

International Warranty Service (IWS): International Warranty Service (IWS) is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.

You can obtain IWS through the method of service, such as CRU, depot, carry-in or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.

To determine the eligibility of your computer and to view a list of countries where service is available, visit

For more information on IWS, refer to 601-034 , dated September 25, 2001.

Note: Due to the earth's magnetic field, cathode ray tube (CRT) monitors are manufactured to work in northern, southern, and equatorial regions of the earth and may not produce a satisfactory image when moved between them. Any required adjustment (if possible) is not covered under IWS and may be subject to a chargeable action. The magnetic field does not affect flat panel LCD monitors.

Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac®, ServiceSuite™, and ServiceElect: ServicePac, ServiceSuite, and ServiceElect provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade: During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

CRUs will be provided as part of the machine's standard warranty CRU service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the on-site service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following warranty service upgrade options are available:

  • IOR, 9 hours per day, Monday through Friday excluding holidays, 4 hour average response.
  • IOR, 24 hours per day, 7 days a week, 4 hour average response.
  • IOR, 24 hours per day, 7 days a week, 2 hour average response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

On-site service: IOR; IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following on-site service options are available:

  • IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
  • IOR, 9 hours per day, Monday through Friday excluding holidays, 4 hour average response.
  • IOR, 24 hours per day, 7 days a week, 4 hour average response.
  • IOR, 24 hours per day, 7 days a week, 2 hour average response.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn.

Alternative service (warranty service upgrades): During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

CRUs will be provided as part of the machine's standard warranty CRU service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge under the type of warranty service specified below, on-site service.

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following warranty service upgrade option is available:

  • IOR, 24 hours per day, 7 days a week, 4 hour average response

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

On-site service: IOR; IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following on-site service options are available:

  • IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
  • IOR, 24 hours per day, 7 days a week, 4 hour average response.

Non-IBM parts support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification: One

Field-installable features: No

Model conversions: No

Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply: No. These products do not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance available: None
 
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Prices

Contact your IBM representative for charges information for this announcement.

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.

Terms and conditions: For more financing information, visit


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System Storage, System x, Electronic Service Agent, and ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
xSeries, BladeCenter, eServer, ServerProven, ServicePac, and FlashCopy are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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