The IBM System Storage 3952 Tape Frame Model F05 contains the components of the IBM Virtualization Engine TS7510

IBM United States Hardware Announcement 105-408
October 11, 2005

 

 ENUS105-408.PDF (56KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Services
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Product positioning TOC link Order now
TOC link Reference information  
 
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At a glance

The IBM Virtualization Engine TS7510 offers tape virtualization for open systems servers connecting over Fibre Channel connections. The TS7510 Virtualization Engine consists of:

  • The TS7510 V1R1 Software, (5639-CC7)
  • One or two 3952 Tape Frames to contain the other components
  • One or two TS7510 Virtualization Engines
  • Two TS7510 Cache Controllers
  • Up to 14 TS7510 Cache Modules in two 3952 Tape Frames

The TS7510 can include up to 56 terabytes (TB) of native cache capacity (46 TB useable capacity) to help address large data backup and recovery requirements.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

The IBM Virtualization Engine™ TS7510 is a new member of the family of IBM Virtualization Engine for storage offerings designed to help enhance Information Lifecycle Management by improving the utilization of tape resources. The TS7510 Virtualization Engine combines hardware and software into an integrated solution enabling tape virtualization for open systems servers connecting over Fibre Channel physical connections. The IBM System Storage™ 3952 Tape Frame Model F05 is the frame that contains the components of the TS7510.

The TS7510 utilizes IBM technology and software that emulates IBM tape libraries, drives, and media. This emulation is designed to help customers achieve the following operational and throughput efficiencies:

  • Backup window reduction
  • Restore time reduction
  • Data sharing and resource virtualization facilitation
  • Operational efficiencies
  • Low total cost of ownership (TCO)
  • Improved sharing of tape libraries across applications and servers

The TS7510 consists of three hardware machine types and an IBM Virtualization Engine TS7510 Software Version 1 Release 1 program (5639-CC7). The 3952 Tape Frame, is an independent frame used to contain the other components of the TS7510. The 3952 Tape Frame can contain:

  • One or two IBM Virtualization Engine TS7510
  • Two IBM Virtualization Engine TS7510 Model SV5
  • Up to six IBM Virtualization Engine TS7510 Model SX5 in the base unit frame
  • Up to eight IBM Virtualization Engine TS7510 Model SX5 in an expansion frame

Product preview

Future features and capabilities of the TS7510 will include support for the IBM System Storage TS1120 Tape Drive Model E05.

Previews provide insight into IBM plans and direction. Specific availability dates, ordering information, and terms and conditions will be provided when the product is announced.
 
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Key prerequisites

The TS7510 requires a 3952 Tape Frame containing one or two TS7510 Virtualization Engines, two TS7510 Cache Controllers, and optional TS7510 Cache Modules. A customer-supplied management console and the TS7510 V1R1 Software program (5639-CC7) are also required. The TS7510 attaches to selected IBM eServer pSeries®, RS/6000®, RS/6000 SP™, IBM eServer xSeries®, Netfinity®, IBM mainframe Linux™, Sun, Windows™ 2000, Windows 2003, Linux, and other UNIX® and PC servers. Appropriate levels of host software are required. Refer to the Technical information section for details.


 
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Planned availability dates
  • January 28, 2006, for feature number 4745
  • October 28, 2005, for Model F05 and all other features

 
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Description

The TS7510 consists of three hardware machine types and the IBM Virtualization Engine TS7510 Software Version 1 Release 1 program 5639-CC7.

The TS7510 Virtualization Engine is available in a single-node configuration, with one TS7510 server, or in a dual-node high-availability (HA) configuration with two TS7510 servers. A single-node configuration supports:

  • Up to 64 virtual libraries (3584 Emulation)
  • Up to 512 virtual tape drives (LTO2/LTO3/3592 Model J1A)
  • Up to 4,096 virtual cartridges
  • 3494 and 3584 Tape Libraries (physically attached)
  • IBM LTO2/LTO3 and 3592 Model J1A Tape Drives (physically attached)
  • Four Fibre Channel ports per node for tape or host server attachment

In a dual-node configuration, a TS7510 can support up to:

  • 128 virtual tape libraries
  • 1,024 virtual tape drives (LTO2/LTO3/3592 Model J1A)
  • 8,192 virtual cartridges

A HA TS7510 configuration, with two TS7510 servers and dual AC power on the 3952 Tape Frame, is designed to provide redundancy for nodes, disks, power, and tape/host connectivity.

The 3952 Tape Frame Model F05, is an independent frame used to house the other components of the TS7510. One or two 3952 Tape Frames Model F05 can be attached in a TS7510 configuration. The base unit 3952 Tape Frame Model F05 can accommodate:

  • One or two TS7510 Virtualization Engine (3954 Model CV5) servers.
    • A single TS7510 Virtualization Engine supports up to 28 TB of raw capacity (23 TB of useable capacity).
    • Two TS7510 Virtualization Engines may be configured in a dual-node configuration for twice the capacity, virtual drives, and virtual volumes. This configuration supports up to 56 TB of raw capacity (46 TB of useable capacity) and an effective data throughput rate of up to 600 MB/second.
  • Two TS7510 Cache Controllers (3955 Model SV5), that each provide 3.5 TB of raw capacity
  • Up to six TS7510 Cache Modules (3955 Model SX5), that each provide 3.5 TB of raw capacity

An optional 3952 Tape Frame Model F05, called the expansion unit, can accommodate another eight TS7510 Cache Modules, for a maximum of 56 TB of native cache capacity (46 TB useable) in a TS7510 configuration.

It is designed to provide redundancy for critical hardware components and connections between components in a TS7510. Key functional features of the TS7510 are:

  • Virtual support of IBM LTO 2 and LTO 3 Tape Drives, and 3592 Tape Drives Model J1A
  • Virtual support of an IBM 3584 Tape Library
  • Physical direct attach support for 3584 and 3494 Tape Libraries
  • Physical tape export offered in two modes:
    1. Backup software controlled
    2. Operator initiated
  • Configuration of two TS7510 Virtualization Engines as an active-active cluster.
  • Support for real-time compression of data, reducing disk storage requirements.
  • On demand allocation of disk storage to help maximize storage utilization using virtual cartridges. Static allocation is also supported for customized environments.
  • Support of import/export to a IBM 3494 Tape Library using an Ethernet interface to manage the library.
  • Interaction with the TS7510 Cache Controllers to perform transparent failover/failback from path (HBA, port, switch, channel) or storage controller failure to minimize disruption to backup or restore activities.

Completing the TS7510 configuration is a TS7510 V1R1 Software program (5639-CC7), that executes on a TS7510 Virtualization Engine.

3952 Tape Frame Model F05

The TS7510 configuration will have one or two 3952 Tape Frames Model F05. The base unit 3952 Tape Frame Model F05 supports the installation of one or two TS7510 Virtualization Engine servers and two TS7510 3955 Cache Controllers. With a second TS7510 Virtualization Engine installed, the two TS7510 Virtualization Engine servers operate in a HA configuration. In addition up to six TS7510 Cache Modules can be added for a total of up to 28 TB of raw capacity (23 TB useable) in the base 3952 Frame. A second expansion unit 3952 Tape Frame Model F05 can be added to the TS7510 configuration, which can contain up to eight TS7510 Cache Modules, for a total of up to 56 TB of raw capacity (46 TB useable). Redundant power is available with a Dual AC Power feature.

Management console

A management console is used for configuration, management, and service support for the TS7510 Virtualization Engine. This console is required by the TS7510 and is either supplied by the customer or optionally ordered from IBM. If a management console is ordered, it is placed as a separate order from the TS7510. Refer to the Hardware requirements section for the minimum requirements needed for the management console.

Section 508 of the U.S. Rehabilitation Act

The TS7510 Virtualization Engine is capable as of October 28, 2005, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's web site at


 
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Product positioning

The TS7510 Virtualization Engine is a high-performance, high-capacity open systems virtual tape product designed to augment the tape backup and restore process in large tape environments. The TS7510 is designed to aid in the tape backup and restore process by helping provide customers significant operational and throughput efficiencies via tape virtualization, namely:

  • Backup window reduction
  • Restore time reduction
  • Data sharing and resource virtualization facilitation
  • Operational efficiencies
  • Low TOC
  • Capability to allow multiple disparate backup applications to share the same physical resources

The TS7510 is a tape virtualization solution for open systems attachment over Fibre Channel interfaces. It is designed to help achieve significant operational efficiencies by storing the daily backup in the TS7510 disk cache. As backup data ages, the older data may be migrated to real tape for longer term storage. Since daily backup data is now written to virtual tape via the disk cache, heavy daily tape drive usage can be greatly reduced. Fewer personnel may be needed to administer the backup process when it includes virtual tape.

A TS7510 equipped with one TS7510 Virtualization Engine has four Fibre Channel ports available for host or tape attachment. A TS7510 equipped with two TS7510 Virtualization Engines has eight Fibre Channel ports available for host or tape attachment. With eight Fibre Channel interfaces a TS7510 can connect up to four ports directly to the tape SAN.

The TS7510 differs from many other open systems virtual tape products, by enabling either direct tape attachment or parallel tape attachment. Direct tape attachment is where real tape drives or libraries are physically attached to the TS7510. Parallel tape attachment is where real tape drives or libraries are attached to the host server and data is transferred from the TS7510 through the host server to real tape drives or libraries that are physically attached to the host server.

The TS7510 can help reduce the backup window in many installations. Since robotic movement, tape load/thread, and physical tape search and rewind is eliminated in virtual tape, the effective utilization of the Fibre Channel interfaces is high. That means more tape jobs can be run to virtual tape over a single interface than to real tape. If the backup window is reduced, the time allowed for migration to real tape is increased, thus potentially reducing the number of real tape drives needed for longer term backup data storage.

The TS7510 is designed to improve business continuity by providing better restore times. By having the data in the disk cache, the TS7510 is designed to help reduce restore times. With 512 virtual tape drives, and 64 virtual tape libraries, each backup server can be allocated their own virtual resources, allowing multiple and disparate backup applications to use the same physical resources. This offers the potential for infrastructure simplification. Multiple different tape libraries and tape drives can be aggregated to one or more TS7510s, helping centralize the backup resources and further reduce the operational cost.

The addition of the TS7510 into your tape backup architecture can help provide significant operational cost reductions, and performance benefits.
 
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Reference information

Refer to:

  • The TS7510 Virtualization Engine in Hardware Announcement 105-406 , dated October 11, 2005
  • The TS7510 Cache Controller and Cache Module in Hardware Announcement 105-407 , dated October 11, 2005
  • The TS7510 V1R1 Software (5639-CC7) in Software Announcement 205-257 , dated October 11, 2005

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 105-408

Trademarks

 
Virtualization Engine, System Storage, and SP are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
pSeries, RS/6000, Netfinity, the e-business logo, and xSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Publications

The following publications are shipped with the product. Additional copies will be available by October 2005.

                                                       Order
Title                                                  number
 
IBM Virtualization Engine(TM) TS7510                   GC26-7766
 Hardware Installation, Setup,
 and Problem Determination Guide
 
IBM Virtualization Engine TS7510                       GC26-7769
 User Guide
 
IBM Virtualization Engine TS7510                       GC26-7778
 Installation Roadmap
 
Statement of Limited Warranty                          GC26-7700

The following publications will be available by October 2005. To order, contact your IBM representative.

                                                       Order
Title                                                  number
 
IBM Virtualization Engine TS7510                       GC26-7767
 Introduction and Planning Guide

The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who want to subscribe can visit the PNS Web site location at

The publications listed on the notification can be ordered by calling the Pubs Support Group in Raleigh at 800-879-2755, option 1.

The IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Note that PNS subscribers most often order their publications via the Publications Center.
 
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Services

IBM Integrated Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
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Technical information

Specified operating environment

Physical specifications

  • Width: 644 mm (25.4 in)
  • Depth: 1098 mm (43.2 in)
  • Height: 1804 mm (71.0 in)
  • Weight:

    • 261 kg (575 lb) not configured
    • 659 kg (1450 lb) maximum configuration*
*
Contains: (2) 3955 Model SV5, (6) 3955 Model SX5, and (2) 3954 Model CV5

Operating environment

  • Temperature: 10° to 32°C (50° to 90°F)
  • Relative humidity: 8% to 80%
  • Electrical power ratings per line cord for a maximum configuration:
    • Heat output: 13.7 kBTU/hr
    • Electrical power: 4.0 kVA
    • Inrush current: 300 Ampere
    • Leakage current: 11.5 ma

The following table shows the maximum (operating/idle) Sound power level (in bels) and the average 1 meter bystander Sound pressure level (in dB) for a TS7510:

  • Sound power level (LwAd):
    • Idle: 7.2 bels
    • Operating: 7.3 bels
  • Sound pressure level:
    • Idle: 55 dB(A)
    • Operating: 55 dB(A)

Hardware requirements

The TS7510 Virtualization Engine can be attached to IBM eServer pSeries®, RS/6000®, RS/6000 SP™ systems, IBM eServer zSeries® Linux™, IBM eServer xSeries®, Netfinity®, and non-IBM servers, workstations, and personal computers that support Fibre Channel interfaces.

A current list of supported open system configurations for the TS7510 Virtualization Engine is available from the following Web site

    http://www.ibm.com/servers/storage/tape

    Select "Enterprise tape storage" under Featured Topics, then "TS7510 Virtualization Engine", then "Product Details", then "Interoperability", and view the "Supported Servers and Operating Systems" for the product.

The 3952 Tape Frame provides the frame that contains the various components of the TS7510 Virtualization Engine. The TS7510 can consist of one or two 3952 Tape Frames that are specified with the following features:

  • 7310 (TS7500 Series Base Unit) — identifies this frame as the base unit frame which contains one or two TS7510 Virtualization Engines, two TS7510 Cache Controllers, and up to six TS7510 Cache Modules.
  • 7311 (TS7500 Series Expansion Unit) — identifies this frame as the expansion unit frame which can only contain up to eight additional TS7510 Cache Modules.

One or two TS7510 Virtualization Engines can be installed in the base unit frame with the following features:

  • 5726 (Plant Install a 3954 Model CV5) — to have the factory install one TS7510 Virtualization Engine into a new 3952 Tape Frame shipping from the plant. A minimum of one must be installed in the 3952 Tape Frame designated as the base unit (#7310). A corresponding feature number 9320 (Plant Install a 3954 Model CV5) must be ordered on the TS7510 Virtualization Engine.
  • 5727 (Field Install a 3954 Model CV5) — to ship a second TS7510 Virtualization Engine for field installation into an installed 3952 Tape Frame designated as the base unit (#7310). A corresponding feature number 9321 (Field Merge a 3954 Model CV5) must be ordered on the TS7510 Virtualization Engine.

Two TS7510 Controllers must be installed in the base unit frame with the following feature:

  • 5736 (Plant Install a 3955 Model SV5) — to have the factory install one TS7510 Cache Controller into a new 3952 Tape Frame shipping from the plant. Two of these features must be installed in the 3952 Tape Frame designated as the base unit (#7310). A corresponding feature number 9322 (Plant Install a 3955 Model SV5) must be ordered on the TS7510 Cache Controller.

The TS7510 Cache Module provides additional disk cache storage and is installed in the 3952 Tape Frame with the following feature:

  • 5746 (Plant Install a 3955 Model SX5) — to have the factory install one TS7510 Cache Module into a new 3952 Tape Frame shipping from the plant.
  • 5747 (Field Install a 3955 Model SX5) — to ship an additional TS7510 Cache Module for field installation into an installed 3952 Tape Frame. A maximum of six of these features can be installed in the 3952 Tape Frame designated as the base unit (#7310). An additional eight features can be installed in the 3952 Tape Frame designated as the expansion unit (#7311). Feature number 7400 (Enable 3955 Model SX5 in Expansion Frame) must be ordered on the corresponding TS7510 Cache Controller when adding TS7510 Cache Modules to an expansion frame. Feature number 7400 must be added to the TS7510 Cache Controller to install the first TS7510 Cache Module in an expansion frame, and feature 7400 must be added to the second TS7510 Cache Controller when the second TS7510 Cache Module is installed in the expansion frame.

The appropriate power cord must be specified. The Dual AC Power feature (#1903) should be ordered if connection to two independent branch power circuits is desired. If this feature is ordered, two power cords will be provided.

The TS7510 V1R1 Software (5639-CC7) must also be ordered and installed with each TS7510 Virtualization Engine. Refer to the 3954 Model CV5 for additional information.

Management console

A management console is used for configuration, management, and service support for the TS7510 Virtualization Engine. This console is required by the TS7510 and is either supplied by the customer or optionally ordered from IBM. If a management console machine is ordered, it is placed as a separate order from the TS7510. The minimum requirements for the management console are:

  • Hardware requirements:
    • x86 (Pentium™ or higher) microprocessor
    • 512 MB memory
    • 175 MB of disk space for Virtualization Engine for Tape Console Function and Capacity Support
    • Keyboard, mouse, and CD-ROM drive
    • Super VGA monitor with the screen resolution set to at least 800 x 600, small fonts setting, and 256 colors
    • One Ethernet port for attachment to the TS7510 management network
    • One additional Ethernet port recommended for Internet access
    • A Web browser and Java™-2 JRE installed
  • Operating environments supported:
    • Windows™ 2000 with Service Pack 4 (SP4)
    • Windows 2000 Server SP4
    • Windows 2000 Advanced Server SP4
    • Windows 2000 Datacenter Server SP4
    • Windows 2003 Server Enterprise Edition
    • Windows 2003 Datacenter Edition

Software requirements

The TS7510 Virtualization Engine supports the following operating systems at the minimum levels indicated:

  • AIX 5L™ V5.1, or later
  • Sun Solaris 8 and 9
  • Microsoft™ Windows 2000 (build 2195, or greater)
  • Microsoft Windows 2003 (build 3790, or greater)
  • HP-UX 11.0, 11i(64 bit), 11.23i, and 11.23pi
  • Linux distributions: Red Hat Enterprise Linux 3 (RHEL3), SUSE LINUX Enterprise Server 8 (SLES8) and 9 (SLES9)

Tivoli® Storage Manager and other compatible software offerings provide storage and tape management software for the TS7510. Supporting software and applications must be obtained separately from IBM, IBM Business Partners, or ISVs. A list of compatible software is available from your IBM representative or at

Planning information

Customer responsibilities: Physical planning is a customer responsibility. Detailed planning information is in the IBM Virtualization Engine TS7510 Introduction and Planning Guide (GC26-7767).

Customers are responsible for obtaining a management console (refer to the Hardware requirements section for detailed information). Customers are responsible for obtaining the appropriate host adapters, cables, network switches, and SAN switches.

Cable orders: Fibre Channel cables are required to attach the TS7510 to various server adapters. Refer to the TS7510 Virtualization Engine (3954 Model CV5) for a list of cables.

Direct customer support: Eligible customers can obtain installation and usage assistance through ASK Support using the search words TS7510 or 3954.

IBM Global Services

IBM Technical Support Services provides comprehensive hardware and software support including hardware and software implementation for the IBM Virtualization Engine TS7510. Technical Support Services are designed to support your installations of IBM Virtualization Engine hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner.

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and (or) application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: No

Warranty period: One year

Warranty service: If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information. This product is covered by the following types of service.

On-site service

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

  • 24 hours per day, 7 days a week, same-day response

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM may ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your Machine and are available from IBM at any time on your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU, and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

Warranty service upgrades and maintenance service options

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

On-site service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as warranty upgrades for your machine type.

  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response

CRUs may be provided as part of the Machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the on-site service levels specified above. For additional information on the CRU service, refer to warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the Machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site service

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose.

  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response

Customer replaceable units

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container is shipped with the replacement CRU and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

CRUs may be provided as part of the Machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Usage plan machine: No

IBM hourly service rate classification: Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features: Yes

Model conversions: No

Machine installation: Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 800-IBM-SERV (426-7378), in other countries contact the local IBM office.

The Installation and Planning Guide specifies site preparation, physical requirements and installation (operating) environment and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at IBM's hourly service rate designated for the machine.

Graduated program license charges apply: No. These products do not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Product charges

                                                      Field   Plant
                  Machine       Feature Purchase      install install
Description       type    Model number  price    MMMC only    only
 
Tape Frame        3952    F05           $12,500  $18
Dual AC Power                   1903      1,200   NC  N       N
Remove 3955-SX5                 4745      1,250   NC  Y       N
 From F05
Plant Install                   5726          0   NC  N       Y
 3954-CV5
Field Install                   5727      1,900   NC  Y       N
 3954-CV5
Plant Install                   5736          0   NC  N       Y
 3955-SV5
Plant Install                   5746          0   NC  N       Y
 3955-SX5
Field Install                   5747      1,900   NC  Y       N
 3955-SX5
TS7500 Series                   7310          0   NC  N       N
 Base Unit
TS7500 Series                   7311          0   NC  N       N
 Expansion Unit
NEMA L6-30 Power                9954          0   NC  N       N
 Cord
RS 3750DP Power                 9955          0   NC  N       N
 Cord
IEC 309 Power                   9956          0   NC  N       N
 Cord
PDL 4.3m Power                  9957          0   NC  N       N
 
 Cord
Korean 4.3m Power               9958          0   NC  N       N
 Cord

MMMC = Monthly Minimum Maintenance Charge
NC = No Charge
No cables are required with these feature numbers.

                                                              MES
                             Machine         Feature  MES     removal
Description                  type     Model  number   removal charge
 
Tape Frame                   3952     F05
Dual AC Power                                1903     N
Remove 3955-SX5 From F05                     4745     Y       NC
Plant Install 3954-CV5                       5726     Y       NC
Field Install 3954-CV5                       5727     Y       NC
Plant Install 3955-SV5                       5736     Y       NC
Plant Install 3955-SX5                       5746     Y       NC
Field Install 3955-SX5                       5747     Y       NC
TS7500 Series Base Unit                      7310     Y       NC
TS7500 Series Expansion Unit                 7311     Y       NC
NEMA L6-30 Power Cord                        9954     Y       NC
RS 3750DP Power Cord                         9955     Y       NC
IEC 309 Power Cord                           9956     Y       NC
PDL 4.3m Power Cord                          9957     Y       NC
Korean 4.3m Power Cord                       9958     Y       NC

Alternative and maintenance service

Annual minimum maintenance charges: For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343 (426-4343).
 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Virtualization Engine, IBMLink, SP, and AIX 5L are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
pSeries, the e-business logo, RS/6000, zSeries, xSeries, Netfinity, and Tivoli are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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