IBM Virtualization Engine TS7510 Models SV5 and SX5 provide storage for the IBM Virtualization Engine TS7510

IBM United States Hardware Announcement 105-407
October 11, 2005

 

 ENUS105-407.PDF (58KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Services
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability date TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Product positioning TOC link Order now
TOC link Reference information  
 
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At a glance

The IBM Virtualization Engine TS7510 offers tape virtualization for open systems servers connecting over Fibre Channel connections. The TS7510 Virtualization Engine consists of:

  • The TS7510 V1R1 Software (5639-CC7)
  • One or two 3952 Tape Frames to contain the other components
  • One or two TS7510 Virtualization Engines
  • Two TS7510 Cache Controllers
  • Up to 14 TS7510 Cache Modules in two 3952 Tape Frames

The TS7510 can include up to 56 terabytes (TB) of native cache capacity (46 TB useable capacity) to help address large data backup and recovery requirements.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

The IBM Virtualization Engine™ TS7510 is a new member of the family of IBM Virtualization Engine for storage offerings designed to help enhance Information Lifecycle Management by improving the utilization of tape resources. The TS7510 Virtualization Engine combines hardware and software into an integrated solution enabling tape virtualization for open systems servers connecting over Fibre Channel physical connections. The IBM Virtualization Engine TS7510 Models SV5 and SX5 provide the disk storage for the TS7510.

The TS7510 utilizes IBM technology and software that emulates IBM tape libraries, drives, and media. This emulation is designed to help customers achieve the following operational and throughput efficiencies:

  • Backup window reduction
  • Restore time reduction
  • Data sharing and resource virtualization facilitation
  • Operational efficiencies
  • Low total cost of ownership (TCO)
  • Improved sharing of tape libraries across applications and servers

The TS7510 consists of three hardware machine types and an IBM Virtualization Engine TS7510 Software Version 1 Release 1 program (5639-CC7). The IBM System Storage™ 3952 Tape Frame Model F05, is an independent frame used to contain the other components of the TS7510. The 3952 Tape Frame can contain:

  • One or two IBM Virtualization Engine TS7510
  • Two IBM Virtualization Engine TS7510 Model SV5
  • Up to six IBM Virtualization Engine TS7510 Model SX5 in the base unit frame
  • Up to eight IBM Virtualization Engine TS7510 Model SX5 in an expansion frame

Product preview

Future features and capabilities of the TS7510 will include support for the IBM System Storage TS1120 Tape Drive Model E05.

Previews provide insight into IBM plans and direction. Specific availability dates, ordering information, and terms and conditions will be provided when the product is announced.
 
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Key prerequisites

The TS7510 requires a 3952 Tape Frame containing one or two TS7510 Virtualization Engines, two TS7510 Cache Controllers, and optional TS7510 Cache Modules. A customer-supplied management console and the TS7510 V1R1 Software program (5639-CC7) are also required. The TS7510 attaches to selected IBM eServer pSeries®, RS/6000®, RS/6000 SP™, IBM eServer xSeries®, Netfinity®, IBM mainframe Linux™, Sun, Windows™ 2000, Windows 2003, Linux, and other UNIX® and PC servers. Appropriate levels of host software are required. Refer to the Technical information section for details.


 
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Planned availability date

October 28, 2005
 
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Description

The TS7510 consists of three hardware machine types and the IBM Virtualization Engine TS7510 Software Version 1 Release 1 program 5639-CC7.

The TS7510 Virtualization Engine is available in a single-node configuration, with one TS7510 server, or in a dual-node high-availability (HA) configuration with two TS7510 servers. A single-node configuration supports:

  • Up to 64 virtual libraries (3584 Emulation)
  • Up to 512 virtual tape drives (LTO2/LTO3/3592 Model J1A)
  • Up to 4,096 virtual cartridges
  • 3494 and 3584 Tape Libraries (physically attached)
  • IBM LTO2/LTO3 and 3592 Model J1A Tape Drives (physically attached)
  • Four Fibre Channel ports per node for tape or host server attachment

In a dual-node configuration, a TS7510 can support up to:

  • 128 virtual tape libraries
  • 1,024 virtual tape drives (LTO2/LTO3/3592 Model J1A)
  • 8,192 virtual cartridges

A HA TS7510 configuration, with two TS7510 servers and dual AC power on the 3952 Tape Frame, is designed to provide redundancy for nodes, disks, power, and tape/host connectivity.

The 3952 Tape Frame Model F05, is an independent frame used to house the other components of the TS7510. One or two 3952 Tape Frames Model F05 can be attached in a TS7510 configuration. The base unit 3952 Tape Frame Model F05 can accommodate:

  • One or two TS7510 Virtualization Engine (3954 Model CV5) servers.
    • A single TS7510 Virtualization Engine supports up to 28 TB of raw capacity (23 TB of useable capacity).
    • Two TS7510 Virtualization Engines may be configured in a dual-node configuration for twice the capacity, virtual drives, and virtual volumes. This configuration supports up to 56 TB of raw capacity (46 TB of useable capacity) and an effective data throughput rate of up to 600 MB/second.
  • Two TS7510 Cache Controllers (3955 Model SV5), that each provide 3.5 TB of raw capacity.
  • Up to six TS7510 Cache Modules (3955 Model SX5), that each provide 3.5 TB of raw capacity.

An optional 3952 Tape Frame Model F05, called the expansion unit, can accommodate another eight TS7510 Cache Modules, for a maximum of 56 TB of native cache capacity (46 TB useable) in a TS7510 configuration.

It is designed to provide redundancy for critical hardware components and connections between components in a TS7510. Key functional features of the TS7510 are:

  • Virtual support of IBM LTO 2 and LTO 3 Tape Drives, and 3592 Tape Drives Model J1A
  • Virtual support of an IBM 3584 Tape Library
  • Physical direct attach support for 3584 and 3494 Tape Libraries
  • Physical tape export offered in two modes:
    1. Backup software controlled
    2. Operator initiated
  • Configuration of two TS7510 Virtualization Engines as an active-active cluster.
  • Support for real-time compression of data, reducing disk storage requirements.
  • On demand allocation of disk storage to help maximize storage utilization using virtual cartridges. Static allocation is also supported for customized environments.
  • Support of import/export to a IBM 3494 Tape Library using an Ethernet interface to manage the library.
  • Interaction with the TS7510 Cache Controllers to perform transparent failover/failback from path (HBA, port, switch, channel) or storage controller failure to minimize disruption to backup or restore activities.

Completing the TS7510 configuration is a TS7510 V1R1 Software program (5639-CC7), that executes on a TS7510 Virtualization Engine.

3955 Cache Controller Model SV5

Two 3955 Cache Controllers Model SV5 are required in each TS7510 Virtualization Engine for Tape. Both controllers reside in the base unit 3952 Frame Model F05.

Each 3955 Cache Controller Model SV5 has two Fibre Channel ports to each 3954 Virtualization Engine Model CV5. With two 3954 Model CV5s installed, operating in a dual-node or HA configuration, both of the Model CV5s have access to each 3955 Cache Controller Model SV5. Each 3955 Model SV5 contains 14 SATA disks of 250 GB, for a total raw capacity of 3.5 TB. There are two hot spare disks to help provide RAID5 reliability and rebuild in each 3955 Model SV5, and two disks in each drawer are used for RAID5 parity.

In a TS7510 HA configuration, with two 3954 Model CV5s, the storage on the 3955 Cache Controllers Model SV5 and 3955 Cache Modules Model SX5 is shared between the two 3954 Model CV5 nodes. The architecture of TS7510 has the storage physically shared between 3954 Model CV5 nodes for to help provide redundancy and failover. However, the capacity is not logically shared and is assigned to each 3594 Model CV5 equally or balanced in a dual-node system.

Useable capacity is defined separately from raw capacity and accounts for RAID5 overhead, and hot spares. The useable capacity of each Model SV5 is 2.5 TB, or a total of 5 TB in a TS7510 configuration without any 3955 Model SX5s installed.

3955 Cache Module Model SX5

Each 3955 Cache Module Model SX5 is an expansion drawer of additional disk cache storage for extra capacity in a TS7510. The base unit 3952 Frame Model F05 can contain up to six 3955 Cache Modules Model SX5. The expansion unit 3952 Frame Model F05 can contain an additional eight drawers of the 3955 Cache Module Model SX5. A minimum configuration would contain no 3955 Cache Modules Model SX5. Up to seven 3955 Cache Modules Model SX5 can be attached to each 3955 Cache Controller Model SV5. Each 3955 Model SX5 contains 14 SATA disks of 250 GB, for a total raw capacity of 3.5 TB. Useable capacity is up to 3 TB for each 3955 Model SX5 installed in the base frame. The first two Model SX5s installed in the expansion frame contain two hot spare disks to help provide RAID reliability, and they provide up to 2.5 TB each of useable capacity. Additional 3955 Model SX5s installed in the expansion frame provide up to an additional 3 TB each of useable capacity.

With two 3954 Model CV5s installed, operating in a dual-node or HA TS7510 Virtualization for Tape configuration, the 3955 Cache Module Model SX5 must be added in two drawer increments, and logically assigned in a balanced way to each 3955 Cache Controller Model SV5.

The amount of disk cache for the TS7510 should be large enough to include the number of days of backup desired to keep on disk. An example sizing may be to keep three days of backup data in the disk cache and three weeks on real tape. If performance is the main consideration, then multiple TS7510s may be needed to fulfill the requirements. Software data compression is supported, but it is not recommended unless the potential performance impacts with some data sets are understood.

Section 508 of the U.S. Rehabilitation Act

The IBM Virtualization Engine TS7510 is capable as of October 28, 2005, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at


 
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Product positioning

The TS7510 Virtualization Engine is a high-performance, high-capacity open systems virtual tape product designed to augment the tape backup and restore process in large tape environments. The TS7510 is designed to aid in the tape backup and restore process by helping provide customers significant operational and throughput efficiencies via tape virtualization, namely:

  • Backup window reduction
  • Restore time reduction
  • Data sharing and resource virtualization facilitation
  • Operational efficiencies
  • Low TOC
  • Capability to allow multiple disparate backup applications to share the same physical resources

The TS7510 is a tape virtualization solution for open systems attachment over Fibre Channel interfaces. It is designed to help achieve significant operational efficiencies by storing the daily backup in the TS7510 disk cache. As backup data ages, the older data may be migrated to real tape for longer term storage. Since daily backup data is now written to virtual tape via the disk cache, heavy daily tape drive usage can be greatly reduced. Fewer personnel may be needed to administer the backup process when it includes virtual tape.

A TS7510 equipped with one TS7510 Virtualization Engine has four Fibre Channel ports available for host or tape attachment. A TS7510 equipped with two TS7510 Virtualization Engines has eight Fibre Channel ports available for host or tape attachment. With eight Fibre Channel interfaces a TS7510 can connect up to four ports directly to the tape SAN.

The TS7510 differs from many other open systems virtual tape products, by enabling either direct tape attachment or parallel tape attachment. Direct tape attachment is where real tape drives or libraries are physically attached to the TS7510. Parallel tape attachment is where real tape drives or libraries are attached to the host server and data is transferred from the TS7510 through the host server to real tape drives or libraries that are physically attached to the host server.

The TS7510 can help reduce the backup window in many installations. Since robotic movement, tape load/thread, and physical tape search and rewind is eliminated in virtual tape, the effective utilization of the Fibre Channel interfaces is high. That means more tape jobs can be run to virtual tape over a single interface than to real tape. If the backup window is reduced, the time allowed for migration to real tape is increased, thus potentially reducing the number of real tape drives needed for longer term backup data storage.

The TS7510 is designed to improve business continuity by providing better restore times. By having the data in the disk cache, the TS7510 is designed to help reduce restore times. With 512 virtual tape drives, and 64 virtual tape libraries, each backup server can be allocated their own virtual resources, allowing multiple and disparate backup applications to use the same physical resources. This offers the potential for infrastructure simplification. Multiple different tape libraries and tape drives can be aggregated to one or more TS7510s, helping centralize the backup resources and further reduce the operational cost.

The addition of the TS7510 into your tape backup architecture can help provide significant operational cost reductions, and performance benefits.
 
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Reference information

Refer to:

  • The 3952 Tape Frame in Hardware Announcement 105-408 , dated October 11, 2005
  • The TS7510 Virtualization Engine Hardware Announcement 105-406 , dated October 11, 2005
  • The TS7510 V1R1 Software (5639-CC7) in Software Announcement 205-257 , dated October 11, 2005

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 105-407

Trademarks

 
Virtualization Engine, System Storage, and SP are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
pSeries, the e-business logo, RS/6000, Netfinity, and xSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Publications

The following publications are shipped with the product. Additional copies will be available by October 2005.

                                                       Order
Title                                                  number
 
IBM Virtualization Engine(TM) TS7510                   GC26-7766
 Hardware Installation, Setup,
 and Problem Determination Guide
 
IBM Virtualization Engine TS7510                       GC26-7769
 User Guide
 
IBM Virtualization Engine TS7510                       GC26-7778
 Installation Roadmap
 
Statement of Limited Warranty                          GC26-7700

The following publications will be available by October 2005. To order, contact your IBM representative.

                                                       Order
Title                                                  number
 
IBM Virtualization Engine TS7510                       GC26-7767
 Introduction and Planning Guide

The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who want to subscribe can visit the PNS Web site location at

The publications listed on the notification can be ordered by calling the Pubs Support Group in Raleigh at 800-879-2755, option 1.

The IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Note that PNS subscribers most often order their publications via the Publication Center.
 
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Services

IBM Integrated Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
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Technical information

Specified operating environment

Physical specifications

3955 Models SV5 and SX5

  • Width: 482 mm (19.0 in)
  • Depth: 597 mm (23.5 in)
  • Height: 132 mm ( 5.2 in)
  • Weight: 40 kg (88 lb)

Operating environment

  • Temperature: 10° to 32°C (50° to 90°F) when installed in a 3952 Tape Frame Model F05
  • Relative humidity: 8% to 80%
  • Heat output: 1088 BTU/hr
  • Electrical power: 390 watts

The following table shows the maximum (operating/idle) Sound power level (in bels) and the average 1 meter bystander Sound pressure level (in dB) for a TS7510:

  • Sound power level (LwAd):
    • Idle: 7.2 bels
    • Operating: 7.3 bels
  • Sound pressure level:
    • Idle: 55 dB(A)
    • Operating: 55 dB(A)

Hardware requirements

The TS7510 Virtualization Engine can be attached to IBM eServer pSeries®, RS/6000®, RS/6000 SP™ systems, IBM eServer zSeries® Linux™, IBM eServer xSeries®, Netfinity®, and non-IBM servers, workstations, and personal computers that support Fibre Channel interfaces.

A current list of supported open system configurations for the TS7510 Virtualization Engine is available from the following Web site

    http://www.ibm.com/servers/storage/tape

    Select "Enterprise tape storage" under Featured Topics, then "TS7510 Virtualization Engine", then "Product Details", then "Interoperability", and view the "Supported Servers and Operating Systems" for the product.

The 3952 Tape Frame provides the frame that contains the various components of the TS7510.

TS7510 Cache Controller

Two TS7510 Cache Controllers must be installed in the base unit 3952 Tape Frame with the following feature:

  • 9322 (Plant Install a 3955 Model SV5) — to have the factory install one TS7510 Cache Controller into a new 3952 Tape Frame shipping from the plant. Two TS7510 Cache Controllers must be installed in the 3952 Tape designated as the base unit (#7310). Two corresponding feature numbers 5736 (Plant Install a 3955 Model SV5) must be ordered on the 3952 Tape Frame, one for each TS7510 Cache Controller.

The following feature provides disk cache storage for the TS7510 Cache Controller:

  • 7110 (3.5 TB SATA Storage) — provides Serial ATA HDDs with 3.5 TB of unformatted storage capacity.

Up to six TS7510 Cache Modules can be installed in the base unit 3952 Tape Frame. Additional TS7510 Cache Modules can be installed in an expansion unit 3952 Tape Frame to provide additional cache storage capacity. These additional TS7510 Cache Modules are enabled by ordering the following feature:

  • 7400 (Enable 3955 Model SX5 in Expansion Frame) — enables the attachment of additional TS7510 Cache Modules installed in the expansion unit 3955 Tape Frame of the TS7510 configuration.

TS7510 Cache Module

The TS7510 Cache Module provides additional disk cache capacity for the TS7510. Installed TS7510 Cache Modules are alternately attached to each TS7510 Cache Controller. The first three TS7510 Cache Modules attached to each TS7510 Cache Controller (for a total of six) are contained in the base unit 3952 Tape Frame. Up to eight TS7510 Cache Modules can be installed in the expansion unit 3952 Tape Frame, with the following features:

  • 9324 (Plant Install a 3955 Model SX5) — to have the factory install the TS7510 Cache Module into a new 3952 Tape Frame (either base unit or expansion unit) shipping from the plant. One corresponding feature number 5746 (Plant Install a 3955 Model SX5) must be ordered on the 3952 Tape Frame for each TS7510 Cache Module being installed by the plant.
  • 9325 (Field Merge a 3955 Model SX5) — to ship a TS7510 Cache Module for field installation into an installed 3952 Tape Frame (either base unit or expansion unit). A corresponding feature number 5747 (Field Install a 3955 Model SX5) must be ordered on the 3952 Tape Frame.

The following feature provides disk cache storage for the TS7510 Cache Module:

  • 7110 (3.5 TB SATA Storage) — provides Serial ATA HDDs with 3.5 TB of unformatted storage capacity.

Cables

Three Fibre Channel cables are required to attach the TS7510 Cache Modules located in an expansion unit 3952 Tape Frame to components in the base unit 3952 Tape Frame. The cables can be customer supplied or ordered with the following feature numbers:

  • 6013 — 13 m LC-LC Fibre Channel Cable
  • 6025 — 25 m LC-LC Fibre Channel Cable
  • 6061 — 61 m LC-LC Fibre Channel Cable

IBM Networking Services are designed to deliver convenient, packaged services to help reduce the complexity of planning, ordering, and installing fiber optic cables. The appropriate fiber cabling is selected based upon the product requirements and the installed fiber plant. IBM Networking Services has a comprehensive set of scalable solutions to address IBM cabling requirements, from product level to enterprise level. IBM Network Integration and Deployment Services for enterprise fiber cabling provides planning, IBM Fiber Transport System trunking components, and installation services for small, medium, and large enterprises. IBM Global Services has the expertise and personnel available to effectively plan and deploy the appropriate cabling with the future in mind. These services may include planning, consultation, cable selection, installation, and documentation, depending upon the services selected. These services are designed to be right-sized for your products or the end-to-end enterprise, and to take into consideration the requirements for all of the protocols and media types whether the focus is the data center, the SAN, the LAN, or the end-to-end enterprise. Contact your IBM representative for additional information on these services.

Software requirements

The TS7510 Virtualization Engine supports the following operating systems at the minimum levels indicated:

  • AIX 5L™ V5.1, or later
  • Sun Solaris 8 and 9
  • Microsoft™ Windows™ 2000 (build 2195, or greater)
  • Microsoft Windows 2003 (build 3790, or greater)
  • HP-UX 11.0, 11i, 11.23i, and 11.23pi
  • Linux distributions: Red Hat Enterprise Linux 3 (RHEL3), SUSE LINUX Enterprise Server 8 (SLES8) and 9 (SLES9)

Tivoli® Storage Manager and other industry-leading compatible software offerings provide storage and tape management software for the 3584. Supporting software and applications must be obtained separately from IBM, IBM Business Partners, or ISVs. A list of compatible software is available from your IBM representative or at

Planning information

Customer responsibilities: Physical planning is a customer responsibility. Detailed planning information is in the IBM TotalStorage® TS7510 Virtualization Engine for Tape Introduction and Planning Guide (GC26-7767).

Customers are responsible for obtaining the appropriate adapters and cables.

Cable orders: Three Fibre Channel cables are required to attach the 3955 Models SX5 located in an expansion unit 3952 Frame Model F05 to components in the base unit 3952 Frame Model F05. Refer to Cables in the Hardware requirements section for a list of cables.

Direct customer support: Eligible customers can obtain installation and usage assistance through ASK Support using the search words TS7510 or 3954.

IBM Global Services

IBM Technical Support Services provides comprehensive hardware and software support including hardware and software implementation for the IBM Virtualization Engine TS7510. Technical Support Services are designed to support your installations of IBM Virtualization Engine hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner.

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and/or application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: No

Warranty period: One year

Warranty service: If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs ) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information. This product is covered by the following types of service.

On-site service

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

  • 24 hours per day, 7 days a week, same-day response

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM may ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your Machine and are available from IBM at any time on your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU, and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

Warranty service upgrades and maintenance service options

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

On-site service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as warranty upgrades for your machine type.

  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response

CRUs may be provided as part of the Machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU service, refer to warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the Machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site service

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose.

  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response

Customer replaceable units

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container is shipped with the replacement CRU and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

CRUs may be provided as part of the Machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the on-site service levels specified above.

Usage plan machine: No

IBM hourly service rate classification: Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features: Yes

Model conversions: No

Machine installation: Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 800-IBM-SERV (426-7378), in other countries contact the local IBM office.

The Installation and Planning Guide specifies site preparation, physical requirements and installation (operating) environment and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at IBM's hourly service rate designated for the machine.

Graduated Program License Charges Apply: No

Licensed machine code: IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and for which the customer has acquired. You can obtain the agreement at

or by contacting your IBM representative. Machine using LMC Type Model:

  • 3955-SV5
  • 3955-SX5

IBM may release machine code changes to the IBM Virtualization Engine TS7510. IBM plans to make machine code changes for most components of the TS7500 series available for download from the IBM TotalStorage technical support worldwide Web. Note that not all machine code changes may be available via the support Web site. If the machine does not function as warranted and your problem can be resolved through your application of downloadable machine code, you are responsible for downloading and installing these designated machine code changes as IBM specifies. IBM has responsibility for installing changes that IBM does not make available for you to download. If you would prefer, you may request IBM to install downloadable machine code changes; however, you may be charged for that service.

Refer to

for available machine code changes.

Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Product charges

                                                      Field   Plant
                  Machine       Feature Purchase      install install
Description       type    Model number  price    MMMC only    only
 
Cache Controller  3955    SV5           $14,580  $427
13m LC/LC Fibre                 6013        225    NC N       N
 Cable
25m LC/LC Fibre                 6025        330    NC N       N
 Cable
61m LC/LC Fibre                 6061        427    NC N       N
 Cable
3.5 TB SATA                     7110     11,186    NC N       Y
 Storage
Enable SX5 in                   7400      5,000    NC N       N
 Expan. Frame
Plant Install                   9322         NC    NC N       Y
 3955-SV5
 
Cache Module      3955    SX5            13,153   321
3.5 TB SATA                     7110     11,186    NC N       Y
 Storage
Plant Install                   9324         NC    NC N       Y
 3955-SX5
Field Merge                     9325         NC    NC N       Y
 3955-SX5

MMMC = Monthly Minimum Maintenance Charge
NC = No Charge
No cables are required with these feature numbers.

                                                              MES
                            Machine         Feature  MES      removal
Description                 type     Model  number   removal  charge
 
 
Cache Controller            3955     SV5
13m LC/LC Fibre Cable                       6013     Y        NC
25m LC/LC Fibre Cable                       6025     Y        NC
61m LC/LC Fibre Cable                       6061     Y        NC
3.5 TB SATA Storage                         7110     N
Enable SX5 in Expan. Frame                  7400     N
Plant Install 3955-SV5                      9322     N
 
Cache Module                3955     SX5
3.5 TB SATA Storage                         7110     N
Plant Install 3955-SX5                      9324     N
Field Merge 3955-SX5                        9325     N

Alternative and maintenance service

Annual minimum maintenance charges: For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343 (426-4343).
 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Virtualization Engine, System Storage, IBMLink, SP, and AIX 5L are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
pSeries, RS/6000, zSeries, the e-business logo, zSeries, xSeries, Netfinity, Tivoli, and TotalStorage are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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