IBM TotalStorage N3700 offers entry-level Network Attached Storage

IBM United States Hardware Announcement 105-265
July 28, 2005

 

 ENUS105-265.PDF (70KB)

Table of contents   Document options  
TOC link At a glance TOC link Feature descriptions
TOC link Overview TOC link Publications
TOC link Key prerequisites TOC link Services
TOC link Planned availability dates TOC link Technical information
TOC link Description TOC link Terms and conditions
TOC link Statement of general direction TOC link Prices
TOC link Reference information TOC link Order now
 
Printable version Printable version

(Corrected on October 18, 2005)

Trademark information was added.

(Corrected on August 17, 2005)

Information related to machine code and electrical power was revised.
 

At a glance

The N3700 is a storage solution designed to provide NAS and iSCSI functionality for entry and midrange environments. The N3700 offering includes:

  • Single-node Model A10, which is upgradeable to the Model A20
  • Dual-node, clustered Model A20, designed to support failover and failback function to help improve overall reliability
  • Support for Network File System (NFS), Common Internet File System (CIFS), and iSCSI protocols
  • IBM System Storage N3700 with Data ONTAP™ (at no charge), with additional functionality such as business continuance, available through optional licensed functions
  • 14 disk drives in 72 GB, 144 GB, or 300 GB capacities
  • Scalability up to 16.8 TB of physical capacity through the attachment of up to three EXP600 expansion units

The EXP600 expansion unit:

  • Provides additional storage capacity for the N3700 with support for 14 disk drives in 72 GB, 144 GB, or 300 GB capacities

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
Back topBack to top
 

Overview

The IBM TotalStorage® N3700 is the first offering from the IBM TotalStorage N series of products. The N3700 is designed to:

  • Support entry-level and midrange customers requiring Network Attached Storage (NAS) or Internet Small Computer System Interface (iSCSI) functionality
  • Support Network File System (NFS), Common Internet File System (CIFS), and iSCSI protocols
  • Provide scalability up to a physical storage capacity of 16.8 TB
  • Provide high-availability options

The N3700 offering includes the Model A10, a single-node base unit, and the Model A20, a clustered, high-availability, dual-node base unit. Both models are designed to provide fast data access and simultaneous multiprotocol support with low maintenance requirements, and the Model A10 is upgradeable to the Model A20. Additional functionality, such as snapshot, compliance, mirroring, and business continuance capabilities, is available through optional licensed functions.

The N3700 comes fully configured with 14 disk drives in 72 GB, 144 GB, and 300 GB capacities. Physical capacity can be scaled to up to 16.8 TB with the attachment of up to three IBM TotalStorage N Series EXP600 expansion units. The EXP600 expansion unit also comes fully configured with 14 disk drives in 72 GB, 144 GB, or 300 GB capacity and is designed to be fully compatible with future IBM TotalStorage N series offerings.
 
Back topBack to top
 

Key prerequisites

The IBM TotalStorage N3700 requires NFS, CIFS, or iSCSI protocol function on the host N3700 servers.


 
Back topBack to top
 

Planned availability dates
  • August 26, 2005
  • September 30, 2005: Model and feature conversions

 
Back topBack to top
 
Description

IBM TotalStorage N3700

The N3700 consists of the Model A10 or Model A20, and its associated software.

The Model A10 is designed to provide a single-node filer with NFS, CIFS, and iSCSI support in a 3U, integrated filer mounted in a standard 19-inch rack. This base chassis includes redundant hot-plug power supplies, redundant cooling fans, and two integrated 10/100/1000 Ethernet ports. The N3700 Model A10 is capable of being upgraded to an N3700 Model A20.

The Model A20 is designed to provide identical function as the N3700 Model A10, but with the addition of the Clustered Failover (CFO) function. The N3700 Model A20 consists of two processing nodes that are designed to provide failover and failback function, helping improve overall reliability.

Both N3700 models come fully configured with 14 disk drives of the same type. Disk drive options include 72 GB (10,000 or 15,000 rpm), 144 GB (10,000 or 15,000 rpm), and 300 GB (10,000 rpm).

The N3700 is designed to interoperate with products capable of data transmission in the industry-standard iSCSI, CIFS, and NFS protocols. This includes IBM eServer pSeries®, iSeries™, and xSeries® products. Details and current information on N3700 interoperability are available at

N series EXP600 expansion unit

Physical capacity of the N3700 can be scaled to up to 16.8 TB with the attachment of up to three EXP600 expansion units. The EXP600 expansion unit comes fully configured with 14 disk drives of the same type. Disk drive options include 72 GB (10,000 or 15,000 rpm), 144 GB (10,000 or 15,000 rpm), and 300 GB (10,000 rpm).

N3700 licensed functions

The following licensed functions are provided with the N3700 Models A10 and A20 (some functions apply to Model A20 only) at no additional charge and are designed to:

  • Data ONTAP: provide base operating system function.
  • iSCSI: provide iSCSI support if the machine is to be used as an iSCSI target.
  • FlexCache: enable file caching on the filer; it is used to automatically replicate, store, and serve data over NFS.
  • IBM System Storage N3700 with FlexVol™: enable replication of data volumes and data sets without requiring additional storage space at the time of creation.
  • Disk Sanitization: enable repeated overwrite of the data on disk to help make the data physically unrecoverable.
  • IBM System Storage N3700 with SnapShot™: allow creation of a locally retained point-in-time image of data.
  • IBM System Storage N3700 with SnapMover®: enable migration of data among IBM N series storage systems while avoiding disruption to users (available on Model A20 only).

The following licensed functions are available on the N3700 Models A10 and A20 as optional features. They are designed to:

  • CIFS: provide Common Internet File System support; it is required if the machine is to receive data in CIFS protocol.
  • HTTP: provide Hyper Text Transfer Protocol support.
  • NFS: provide Network File System support; it is required if the machine is to receive data in NFS protocol.
  • CFO: enable the transfer of data service from an unavailable filer to the other filer in the cluster (available on Model A20 only).
  • IBM System Storage N3700 with FlexClone™: enable replication of data volumes and data sets without requiring additional storage space at the time of creation.
  • IBM System Storage N3700 with MultiStore®: enable creation of private logical partitions in filer networks.
  • IBM System Storage N3700 with SnapMirror®: provide mirroring of data to one or more network filers.
  • IBM System Storage N3700 with SnapLock™ Compliance: prevent deletion or alteration of data prior to a specified retention date.
  • IBM System Storage N3700 with SnapLock™ Enterprise: provide function similar to SnapLock Compliance, but allow administrators to delete SnapLock Enterprise volumes.
  • IBM System Storage N3700 with SnapRestore®: help recover of data that has been compromised or lost.
  • IBM System Storage N3700 with SnapVault® Primary: provide a centralized disk-based backup for heterogeneous storage environments. This feature is the license for the primary backup system in use.
  • IBM System Storage N3700 with SnapVault® Secondary: provide function similar to the SnapVault Primary, but is required to attain the license for the secondary backup device.
  • IBM System Storage N3700 with LockVault™ Compliance: integrate IBM SnapLock and IBM SnapVault technologies to create a solution specifically designed to address compliance requirements for unstructured data. Designed to prevent deletion or alteration of data prior to a specified retention date.
  • IBM System Storage N3700 with LockVault™ Enterprise: integrate IBM SnapLock and IBM SnapVault technologies to create a solution specifically designed to address compliance requirements for unstructured data. This enterprise version provides function similar to LockVault Compliance, but allows administrators to delete LockVault Enterprise volumes.

Section 508 of the U.S. Rehabilitation Act

The IBM TotalStorage N3700 and N series EXP600 are capable, as of August 26, 2005, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at


 
Back topBack to top
 
Statement of general direction

Within the next six months, IBM intends to expand the IBM TotalStorage N series portfolio with the following additions:

  • Midrange and enterprise-level products that offer an extensive range of unified storage solutions
  • Enhanced virtualization capabilities by providing interoperability with the IBM TotalStorage SAN Volume Controller (SVC)
  • New Fibre Channel host-side target support on a select range of future N series products
  • A nearline storage offering that offers inexpensive disk-to-disk backup at disk-based archive solutions

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.
 
Back topBack to top
 

Reference information

Refer to Hardware Announcement 105-266 , dated July 28, 2005, IBM TotalStorage N series function authorization.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 105-265

Trademarks

 
iSeries is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
TotalStorage, pSeries, and xSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
NetApp, MultiStore, SnapMirror, SnapMover, SnapRestore, and SnapVault are registered trademarks and Data ONTAP, FlexClone, FlexVol, LockVault, SnapLock, and Snapshot are trademarks of Network Appliance, Inc. in the U.S. or other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
Back topBack to top
 
Feature descriptions

Licensed function features

Licensed functions are authorized at the 2863 system level. Only one feature is required per 2863 system, regardless of the physical capacity within the 2863 system or the number of attached expansion units.

The following licensed functions are provided with the Models A10 and A20 at no additional charge:

Model A10             Model A20
feature               feature               Description
 
7000                  7100                  Data ONTAP

The following licensed functions are available on the N3700 Models A10 and A20 as optional features.

Model A10             Model A20
feature               feature               Description
 
7002                  7102                  CIFS
7003                  7103                  HTTP
7004                  7104                  NFS
NA                    7105                  CFO
7011                  7111                  FlexClone
7020                  7120                  MultiStore
7031                  7131                  SnapMirror
7032                  7132                  SnapLock Compliance
7033                  7133                  SnapLock Enterprise
NA                    7134                  SnapMover
7035                  7135                  SnapRestore
7036                  7136                  SnapVault Primary
7037                  7137                  SnapVault Secondary
7040                  7140                  LockVault Compliance
7041                  7141                  LockVault Enterprise

Disk drive features

All 2863 models support 14 disk drives, and all the disk drives installed within a model must be of the same type (interface, capacity, and speed).

The following disk drive options are available for all 2863 models. Each feature number provides a quantity of one disk drive.

Feature            Description
 
4000               72 GB, 10K RPM FC HDD
4001               72 GB, 15K RPM FC HDD
4002               144 GB, 10K RPM FC HDD
4003               144 GB, 15K RPM FC HDD
4004               300 GB, 10K RPM FC HDD

Fibre Channel cable features

The 2863 Model 001 expansion unit requires Fibre Channel cables to connect the unit to a Model A10 or A20 base unit or to another Model 001 expansion unit.

The following Fibre Channel cable features are available for the 2863 Model 001:

Feature            Description
 
2020               One 0.5 meter copper FC cable for attachment
                    of a Model 001 to a Model A10 or A20
2022               One 3.0 meter copper FC cable for attachment
                    of a Model 001 to a Model A10 or A20
 
2021               Two 0.5 meter copper FC cables for attachment
                    of a Model 001 to another Model 001
2023               Two 3.0 meter copper FC cables for attachment
                    of a Model 001 to another Model 001

A Model A10 to Model 001 connection requires one of either feature number 2020 or 2022; a Model A20 to Model 001 connection requires two of either feature number 2020 or 2022. Model 001 to Model 001 connection requires one of either 2021 or 2023 (these features each provide two cables).

Rack installation feature

All 2863 models are designed to be mounted into a rack. The following rack installation option is available for all models:

Feature            Description
 
9202               Field install rack mount kit

Power (line) cord features

All 2863 models ship standard with feature #9000 to connect the 2863 to a rack Power Distribution Unit (PDU) that has IEC 320, sheet C13, type power outlets.

If the 2863 will be installed in a rack with a PDU that has wall type power outlets, an alternative power cord feature must be selected based on the country or region in which the system will be installed:

Feature            Description
 
9000               PDU Pwr Cord, 42U Rack
9001               Power Cord, Cont Europe
9002               Power Cord, UK
9003               Power Cord, Japan
9004               Power Cord, North America
9005               Power Cord, Australia/N.Z.
9006               Power Cord, Switzerland
9007               Power Cord, Argentina
9008               Power Cord, China
9009               Power Cord, Denmark
 
Feature            Description
 
9010               Power Cord, India/S Africa
9011               Power Cord, Israel
9012               Power Cord, Italy
9013               Power Cord, N America 250V
9014               Power Cord, Brazil
9015               Power Cord, Taiwan

 
Back topBack to top
 
Publications

The following publications are shipped with the product. Additional copies will be available immediately.

Shipped in hardcopy:

                                                       Order
Title                                                  number
 
IBM TotalStorage(R) N3700 Hardware                     GA32-0515
 and Service Guide
 
IBM TotalStorage EXP600 (FC)                           GA32-0516
 Hardware & Service Guide
 
Quick Reference Guide for the                          NA
 IBM TotalStorage N3700
 
Quick Reference Guide for the                          NA
 IBM TotalStorage EXP600 Expansion
 Unit
 
Installation and Setup                                 GA32-0517
 Instructions for the IBM
 TotalStorage N3700 and EXP600
 Expansion Unit
 
IBM TotalStorage N series                              GA32-0530
 Software Setup Guide
 
MES/FRU Flyer                                          NA
 
WEEE Flyer                                             NA
 
IBM Warranty Flyer                                     NA
 
IBM Statement of Limited Warranty                      NA
 
IBM Translated Safety Notices                          GA27-4338

On CD-ROM, all above, and:

  • IBM License Agreement for Machine Code
  • IBM License Read-me
  • Read-me for CD-ROM

The following Data ONTAP and iSCSI software publications are shipped with the product on CD-ROM only.

                                                       Order
Title                                                  number
 
Data ONTAP 7.1 Release Notes(R)                        GA32-0518
 for IBM TotalStorage N series
 
IBM TotalStorage N series                              GA32-0519
 Cluster Installation and
 Administration Setup Guide
 
IBM TotalStorage N series                              GA32-0544
 Diagnostic Guide
 
IBM TotalStorage File Access                           GA32-0520
 and Protocols Management Guide
 
                                                       Order
Title                                                  number
 
IBM TotalStorage N series                              GA32-0521
 Storage Management Guide
 
IBM TotalStorage N series Data                         GA32-0522
 Protection Online Backup and
 Recovery Guide
 
IBM TotalStorage N series Data                         GA32-0523
 Protection Tape Backup and
 Recovery Guide
 
IBM TotalStorage N series                              GA32-0524
 MultiStore Management Guide
 
IBM TotalStorage N series                              GA32-0525
 Network Management Guide
 
IBM TotalStorage N series Commands:                    GA32-0526
 Manual Page Reference, Volume 1
 
IBM TotalStorage N series Commands:                    GA32-0527
 Manual Page Reference, Volume 2
 
IBM TotalStorage N series Block                        GA32-0528
 Access Management Guide for iSCSI
 
IBM TotalStorage N series System                       GA32-0529
 Administration Guide
 
IBM TotalStorage N series Core                         GA32-0531
 Commands Quick Reference

The following iSCSI software publications are available ONLY on the Web at

                                                       Order
Title                                                  number
 
IBM TotalStorage N series iSCSI SuSE                   GA32-0532
 Linux(TM) Support Kit 1.2 Setup Guide
 
IBM TotalStorage N series iSCSI SuSE                   GA32-0533
 Linux Support Kit 1.2 Release Notes
 
IBM TotalStorage N series iSCSI SuSE                   GA32-0534
 Enterprise Linux Commands for
 Support Kit 1.2
 
IBM TotalStorage N series iSCSI                        GA32-0535
 Novell NetWare Initiator Support
 Kit 1.0 Setup and Configuration Guide
 
IBM TotalStorage N series iSCSI Red                    GA32-0536
 Hat Linux Support Kit 1.1 Setup Guide
 
IBM TotalStorage N series iSCSI Red                    GA32-0537
 Hat Linux Support Kit 1.1 Quick Setup
 
IBM TotalStorage N series iSCSI Red Hat                GA32-0538
 Linux Support Kit 1.1 Release Notes
 
IBM TotalStorage N series Setup                        GA32-0539
 Guide for iSCSI Microsoft(TM) Windows(TM)
 Initiator Support Kit 1.0
 
IBM TotalStorage N series iSCSI                        GA32-0540
 AIX(R) Support Kit Setup Guide
 
                                                       Order
Title                                                  number
 
IBM TotalStorage N series iSCSI                        GA32-0541
 AIX Support Kit Release Notes
 
IBM TotalStorage N series                              GA32-0542
 Configuring SAN Booting with
 the QLogic QLA 4010/4010c HBA

All publications available on CD-ROM (PN 95P3013) are available to be ordered. To order, contact your IBM representative.

The Publication Notification System (PNS) is available by order number or product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who want to subscribe can visit the PNS Web site location at

The publications listed on the notification can be ordered by calling the Pubs Support Group in Raleigh at 800-879-2755, option 1.

The IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Note that PNS subscribers most often order their publications via the Publication Center.

Displayable softcopy publications

The product books are offered in displayable softcopy form. The files are shipped on CD-ROM with the hardware and are available from the Web at

The N3700 and EXP600 Quick Reference cards are only available as hardcopy.
 
Back topBack to top
 

Services

Integrated Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
Back topBack to top
 

Technical information

Specified operating environment

Physical specifications

2863 Models A10 and A20

  • Width: 447 mm (17.6 in)
  • Depth: 508 mm (20.0 in)
  • Height: 133 mm (2.25 in)
  • Weight: 35.8 kg (78.8 lb)

2863 Model 001

  • Width: 447 mm (17.6 in)
  • Depth: 508 mm (20.0 in)
  • Height: 133 mm (2.25 in)
  • Weight: 35.8 kg (78.8 lb)

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Standards

Safety

2863 Models A10 and A20

  • EN 60950: 2000
  • CE Mark (EU)
  • UL60950-2000
  • CSA 60950-00
  • CB IEC 60950 Ed.3 (worldwide)
  • EN60825-1:1994+A11
  • IRAM
  • GOST-R

2863 Model 001

  • UL/C-UL; CE

EMC

2863 Models 001, A10, and A20

  • FCC Class A
  • EN55022: 1998
  • EN61000-3-2
  • EN61000-3-3
  • CE
  • ACA C-Tick
  • VCCI

Immunity

2863 Models 001, A10, and A20

  • EN55024: 1998

Operating environment

  • Temperature:
    • Maximum range: 10° to 40°C (50° to 104°F)
    • Recommended: 20° to 25°C (68° to 77°F)
    • Nonoperating: -40° to 65°C (-40° to 149°F)
  • Relative humidity: 10% to 90% (noncondensing)
  • Wet bulb (caloric value): 1,215 Btu/hr (fully loaded shelf)
  • Electrical power:
    • Maximum: 100 to 120 V ac, 7 A; 200 to 240 V ac, 3.5 A
    • Nominal: 100 to 120 V ac, 4 A; 200 to 240 V ac, 2 A
  • Noise level:
    • 49 dBa @ 1 m @ 23°C
    • 5 bels @ 1 m @ 23°C

Hardware requirements

Licensed Machine Code: The IBM 2863 Models 001, A10, and A20 require Licensed Machine Code (LMC) level 7.1.0, or later. Some features and functions may not be available or supported in all environments. Current information on supported environments, prerequisites, and minimum operating systems levels is available at

Licensed functions: The following licensed functions are required on Models A10 and A20:

  • Data ONTAP (#7000 or #7100)

Licensed functions require the selection of Model A10 or A20 features and the acquisition of the corresponding IBM 2870 Model 631 or 632 function authorization features.

Software requirements

Current information on servers, operating systems, host adapters, and connectivity products supported by the N3700 is available at

Limitations

  • The 2863 is supported only in rack installations.
  • Each 2863 requires 14 disk drives of the same type (interface, capacity, and speed).
  • This product is functional with the iSeries™ and OpenPower™ platforms. However, on the iSeries, support is available only on Power Linux and AIX partitions, not i5OS.

Planning information

Customer responsibilities: Physical configuration and installation planning for the 2863 is a customer responsibility. Information about physical configuration and installation requirements, including equipment, site, and power requirements, can be found in the Installation and Setup Instructions for the IBM TotalStorage N3700 and EXP600 Expansion Unit (GA32-0517).

A customer-supplied Ethernet cable is required to connect the machine to a server or Ethernet network.

Cable orders: Fibre Channel cables are required to connect a Model 001 expansion unit to a 2863 system. Cables can be purchased using Model 001 features.

Installability: Estimated time to unpack a Model 001, A10, or A20, install it in the rack, and perform a simple discovery and configuration is one hour.

Packaging

                                                          Number
                                                          of
Product         Shipment group                            boxes
 
2863-A10        Base unit chassis                         1
2863-A20        14 pre-install disk drives
                 (per feature ordered)
                Power cords (per feature ordered)
                Rack mount kit
                 (per feature ordered)
                Licensed Machine Code
                Licensed function activation codes
                 (per features ordered)
                Publications
 
2863-001        Expansion unit chassis                    1
                14 pre-installed disk drives
                 (per feature ordered)
                Fibre Channel cables
                 (per feature ordered)
                Power cords (per feature ordered)
                Rack mount kit
                 (per feature ordered)
                Publications

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and/or application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
Back topBack to top
 

Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: Yes

Warranty period: Three years

Warranty service: If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. This product is covered by the following types of service: Customer Replaceable Unit Service and On-site Service for other selected parts.

Customer Replaceable Unit Service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.

Tier 1 CRU

Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

For machines with on-site same-day response service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.

Tier 2 CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRU parts:

  • AC power cord
  • AC power supply
  • Disk drive
  • Cables
  • Memory modules
  • Wrap plug
  • Operator panel

On-site Service: IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response

Warranty service upgrades: During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

On-site Service: IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as warranty upgrades for your machine type.

  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average, same-business-day response, IOR
  • 24 hours per day, 7 days a week, 4-hour average response, IOR
  • 24 hours per day, 7 days a week, 2-hour average response, IOR

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU service, refer to the warranty information.

Maintenance services: If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service: IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response, IOR
  • 9 hours per day, Monday through Friday, excluding holidays, 4 hour average response, IOR
  • 24 hours per day, 7 days a week, 4-hour average response, IOR
  • 24 hours per day, 7 days a week, 2-hour average response, IOR

Customer Replaceable Units: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Usage plan machine: No

IBM hourly service rate classification: One

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features: Yes

Model conversions: Yes

Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply: No

Licensed Machine Code: This product contains, or is provided together with, code which is licensed to the user, not sold. That code is copyrighted and may be the property of IBM, its supplier(s), or other third parties. You are authorized to use the code to the extent set forth in the applicable license agreement(s) provided with the product. You may also obtain a copy of applicable license agreement by contacting your IBM representative.

Current license terms for the machine code provided with this product prohibit transfer of the machine code without approval from Network Appliance.

Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.


 
Back topBack to top
 

Prices

The prices provided in this announcement are suggested retail prices for the U.S. and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Product charges

                                 Machine            Feature  Purchase
Description                      type     Model     number   price
 
N3700 Model A10                  2863     A10                $13,725
N3700 Model A20                  2863     A20                 20,600
N Series EXP600                  2863     001                  7,400
FC NAS to EXP Cbl 0.5m           2863     001       2020          75
FC EXP to EXP Cbl 0.5m           2863     001       2021          75
FC NAS to EXP Cbl 3.0m           2863     001       2022         100
FC EXP to EXP Cbl 3.0m           2863     001       2023         100
72 GB, 10K RPM HDD               2863     A10, A20, 4000         830
                                          001
72 GB, 15K RPM HDD               2863     A10, A20, 4001       1,450
                                          001
144 GB, 10K RPM HDD              2863     A10, A20, 4002       1,535
                                          001
144 GB, 15K RPM FC HDD           2863     A10, A20, 4003       2,685
                                          001
300 GB, 10K RPM HDD              2863     A10, A20, 4004       2,780
                                          001
 
Licensed function indicators
 
 Data ONTAP                      2863     A10       7000           0
 CIFS                            2863     A10       7002           0
 HTTP                            2863     A10       7003           0
 NFS                             2863     A10       7004           0
 FlexClone                       2863     A10       7011           0
 MultiStore                      2863     A10       7020           0
 SnapMirror                      2863     A10       7031           0
 SnapLock Compliance             2863     A10       7032           0
 SnapLock Enterprise             2863     A10       7033           0
 SnapRestore                     2863     A10       7035           0
 SnapVault Primary               2863     A10       7036           0
 SnapVault Secondary             2863     A10       7037           0
 LockVault Compliance            2863     A10       7040           0
 LockVault Enterprise            2863     A10       7041           0
 Data ONTAP                      2863     A20       7100           0
 CIFS                            2863     A20       7102           0
 HTTP                            2863     A20       7103           0
 NFS                             2863     A20       7104           0
 CFO                             2863     A20       7105           0
 FlexClone                       2863     A20       7111           0
 MultiStore                      2863     A20       7120           0
 SnapMirror                      2863     A20       7131           0
 
                                 Machine            Feature  Purchase
Description                      type     Model     number   price
 
 SnapLock Compliance             2863     A20       7132     $     0
 SnapLock Enterprise             2863     A20       7133           0
 SnapMover                       2863     A20       7134           0
 SnapRestore                     2863     A20       7135           0
 SnapVault Primary               2863     A20       7136           0
 SnapVault Secondary             2863     A20       7137           0
 LockVault Compliance            2863     A20       7140           0
 LockVault Enterprise            2863     A20       7141           0
 
Power cords
 
 PDU Pwr Cord, 42U Rack          2863     A10, A20, 9000           0
                                          001
 Power Cord, Cont Europe         2863     A10, A20, 9001           0
                                          001
 Power Cord, United Kingdom      2863     A10, A20, 9002           0
                                          001
 Power Cord, Japan               2863     A10, A20, 9003           0
                                          001
 Power Cord, North America       2863     A10, A20, 9004           0
                                          001
 Power Cord, Australia/N.Z.      2863     A10, A20, 9005           0
                                          001
 Power Cord, Switzerland         2863     A10, A20, 9006           0
                                          001
 Power Cord, Argentina           2863     A10, A20, 9007           0
                                          001
 Power Cord, China               2863     A10, A20, 9008           0
                                          001
 Power Cord, Denmark             2863     A10, A20, 9009           0
                                          001
 Power Cord, India/S Africa      2863     A10, A20, 9010           0
                                          001
 Power Cord, Israel              2863     A10, A20, 9011           0
                                          001
 Power Cord, Italy               2863     A10, A20, 9012           0
                                          001
 Power Cord, N America 250V      2863     A10, A20, 9013           0
                                          001
 Power Cord, Brazil              2863     A10, A20, 9014           0
                                          001
 Power Cord, Taiwan              2863     A10, A20, 9015           0
                                          001
 
Installation
 
 Field merge rack mount kit      2863     A10, A20, 9202           0
                                          001
 
MES ordering
 
 MES Order Indicator             2863     A10, A20, 9555          NC
                                          001
 
IBM Global Finance transaction
 
 IGF Transaction Indicator       2863     A10, A20  9556          NC

                                           Plant/
                                           field    MES     Cabl CSU
Description                  Mach/mod/feat install  removal req  (1)
 
72 GB, 10K RPM HDD           2863/A10/4000 Both     N       N    Y
72 GB, 15K RPM HDD           2863/A10/4001 Both     N       N    Y
144 GB, 10K RPM HDD          2863/A10/4002 Both     N       N    Y
144 GB, 15K RPM FC HDD       2863/A10/4003 Both     N       N    Y
300 GB, 10K RPM HDD          2863/A10/4004 Both     N       N    Y
 
Data ONTAP                   2863/A10/7000 Plant    Y(2)    N    Y
CIFS                         2863/A10/7002 Both     Y(2)    N    Y
 
                                           Plant/
                                           field    MES     Cabl CSU
Description                  Mach/mod/feat install  removal req  (1)
 
HTTP                         2863/A10/7003 Both     Y(2)    N    Y
NFS                          2863/A10/7004 Both     Y(2)    N    Y
FlexClone                    2863/A10/7011 Both     Y(2)    N    Y
MultiStore                   2863/A10/7020 Both     Y(2)    N    Y
SnapMirror                   2863/A10/7031 Both     Y(2)    N    Y
SnapLock Compliance          2863/A10/7032 Both     Y(2)    N    Y
SnapLock Enterprise          2863/A10/7033 Both     Y(2)    N    Y
SnapRestore                  2863/A10/7035 Both     Y(2)    N    Y
SnapVault Primary            2863/A10/7036 Both     Y(2)    N    Y
SnapVault Secondary          2863/A10/7037 Both     Y(2)    N    Y
LockVault Compliance         2863/A10/7040 Both     Y(2)    N    Y
LockVault Enterprise         2863/A10/7041 Both     Y(2)    N    Y
 
PDU Pwr Cord, 42U Rack       2863/A10/9000 Plant    N       N    Y
Power Cord, Cont Europe      2863/A10/9001 Plant    N       N    Y
Power Cord, UK               2863/A10/9002 Plant    N       N    Y
Power Cord, Japan            2863/A10/9003 Plant    N       N    Y
Power Cord, North America    2863/A10/9004 Plant    N       N    Y
Power Cord, Australia/N.Z.   2863/A10/9005 Plant    N       N    Y
Power Cord, Switzerland      2863/A10/9006 Plant    N       N    Y
Power Cord, Argentina        2863/A10/9007 Plant    N       N    Y
Power Cord, China            2863/A10/9008 Plant    N       N    Y
Power Cord, Denmark          2863/A10/9009 Plant    N       N    Y
Power Cord, India/S Africa   2863/A10/9010 Plant    N       N    Y
Power Cord, Israel           2863/A10/9011 Plant    N       N    Y
Power Cord, Italy            2863/A10/9012 Plant    N       N    Y
Power Cord, N America 250V   2863/A10/9013 Plant    N       N    Y
Power Cord, Brazil           2863/A10/9014 Plant    N       N    Y
Power Cord, Taiwan           2863/A10/9015 Plant    N       N    Y
 
Field merge rack mount kit   2863/A10/9202 Plant    N       N    Y
MES Order Indicator          2863/A10/9555 Field    N       N    Y
IGF Transaction Indicator    2863/A10/9556 Field    N       N    Y
 
72 GB, 10K RPM HDD           2863/A20/4000 Both     N       N    Y
72 GB, 15K RPM HDD           2863/A20/4001 Both     N       N    Y
144 GB, 10K RPM HDD          2863/A20/4002 Both     N       N    Y
144 GB, 15K RPM FC HDD       2863/A20/4003 Both     N       N    Y
300 GB, 10K RPM HDD          2863/A20/4004 Both     N       N    Y
 
Data ONTAP                   2863/A20/7100 Both(3)  N       N    Y
CIFS                         2863/A20/7102 Both     N       N    Y
HTTP                         2863/A20/7103 Both     N       N    Y
NFS                          2863/A20/7104 Both     N       N    Y
CFO                          2863/A20/7105 Both     N       N    Y
FlexClone                    2863/A20/7111 Both     N       N    Y
MultiStore                   2863/A20/7120 Both     N       N    Y
SnapMirror                   2863/A20/7131 Both     N       N    Y
SnapLock Compliance          2863/A20/7132 Both     N       N    Y
SnapLock Enterprise          2863/A20/7133 Both     N       N    Y
SnapMover                    2863/A20/7134 Both     N       N    Y
SnapRestore                  2863/A20/7135 Both     N       N    Y
SnapVault Primary            2863/A20/7136 Both     N       N    Y
SnapVault Secondary          2863/A20/7137 Both     N       N    Y
LockVault Compliance         2863/A20/7140 Both     Y       N    Y
LockVault Enterprise         2863/A20/7141 Both     Y       N    Y
 
PDU Pwr Cord, 42U Rack       2863/A20/9000 Plant    N       N    Y
Power Cord, Cont Europe      2863/A20/9001 Plant    N       N    Y
Power Cord, UK               2863/A20/9002 Plant    N       N    Y
Power Cord, Japan            2863/A20/9003 Plant    N       N    Y
Power Cord, North America    2863/A20/9004 Plant    N       N    Y
Power Cord, Australia/N.Z.   2863/A20/9005 Plant    N       N    Y
Power Cord, Switzerland      2863/A20/9006 Plant    N       N    Y
Power Cord, Argentina        2863/A20/9007 Plant    N       N    Y
Power Cord, China            2863/A20/9008 Plant    N       N    Y
Power Cord, Denmark          2863/A20/9009 Plant    N       N    Y
Power Cord, India/S Africa   2863/A20/9010 Plant    N       N    Y
Power Cord, Israel           2863/A20/9011 Plant    N       N    Y
 
                                           Plant/
                                           field    MES     Cabl CSU
Description                  Mach/mod/feat install  removal req  (1)
 
Power Cord, Italy            2863/A20/9012 Plant    N       N    Y
Power Cord, N America 250V   2863/A20/9013 Plant    N       N    Y
Power Cord, Brazil           2863/A20/9014 Plant    N       N    Y
Power Cord, Taiwan           2863/A20/9015 Plant    N       N    Y
 
Field merge rack mount kit   2863/A20/9202 Plant    N       N    Y
MES Order Indicator          2863/A20/9555 Field    N       N    Y
IGF Transaction Indicator    2863/A20/9556 Field    N       N    Y
 
FC NAS to EXP Cbl 0.5m       2863/001/2020 Both     N       N    Y
FC EXP to EXP Cbl 0.5m       2863/001/2021 Both     N       N    Y
FC NAS to EXP Cbl 3.0m       2863/001/2022 Both     N       N    Y
FC EXP to EXP Cbl 3.0m       2863/001/2023 Both     N       N    Y
 
72 GB, 10K RPM HDD           2863/001/4000 Both     N       N    Y
72 GB, 15K RPM HDD           2863/001/4001 Both     N       N    Y
144 GB, 10K RPM HDD          2863/001/4002 Both     N       N    Y
144 GB, 15K RPM FC HDD       2863/001/4003 Both     N       N    Y
300 GB, 10K RPM HDD          2863/001/4004 Both     N       N    Y
 
PDU Pwr Cord, 42U Rack       2863/001/9000 Plant    N       N    Y
Power Cord, Cont Europe      2863/001/9001 Plant    N       N    Y
Power Cord, UK               2863/001/9002 Plant    N       N    Y
Power Cord, Japan            2863/001/9003 Plant    N       N    Y
Power Cord, North America    2863/001/9004 Plant    N       N    Y
Power Cord, Australia/N.Z.   2863/001/9005 Plant    N       N    Y
Power Cord, Switzerland      2863/001/9006 Plant    N       N    Y
Power Cord, Argentina        2863/001/9007 Plant    N       N    Y
Power Cord, China            2863/001/9008 Plant    N       N    Y
Power Cord, Denmark          2863/001/9009 Plant    N       N    Y
Power Cord, India/S Africa   2863/001/9010 Plant    N       N    Y
Power Cord, Israel           2863/001/9011 Plant    N       N    Y
Power Cord, Italy            2863/001/9012 Plant    N       N    Y
Power Cord, N America 250V   2863/001/9013 Plant    N       N    Y
Power Cord, Brazil           2863/001/9014 Plant    N       N    Y
Power Cord, Taiwan           2863/001/9015 Plant    N       N    Y
 
Field merge rack mount kit   2863/001/9202 Plant    N       N    Y
MES Order Indicator          2863/001/9555 Field    N       N    Y
1
Customer setup.
2
The feature can be removed only through a feature conversion transaction.
3
The feature is field install only during a model conversion.

ICA warranty upgrade

                          IOR
                          IBM
Machine                   on-site repair
type-model-feature        (IOR, 24 x 7)
 
2863-001                  $2,330
2863-A10                   3,585
2863-A20                   3,880

ICA maintenance

                          IO8                     IOR
                          IBM next day            IBM 4-hr resp
Machine                   on-site repair          on-site repair
type-model                (IOR, 9 x 5)            (IOR, 24 x 7)
 
2863-001                  $237                    $332
2863-A10                   318                     446
2863-A20                   365                     510
 
                          IO8                     IOR
                          IBM next day            IBM 4-hr resp
Machine                   on-site repair          on-site repair
type-model-feature        (IOR, 9 x 5)            (IOR, 24 x 7)
 
2863-A10-7002             $ 38                    $ 53
2863-A10-7003               17                      24
2863-A10-7004               57                      80
2863-A10-7011               70                      97
2863-A10-7020               64                      90
2863-A10-7031               98                     137
2863-A10-7032               77                     108
2863-A10-7033               77                     108
2863-A10-7035               30                      41
2863-A10-7036               33                      46
2863-A10-7037              116                     162
2863-A10-7040              193                     270
2863-A10-7041              193                     270
 
2863-A20-7102               57                      79
2863-A20-7103               26                      36
2863-A20-7104               86                     120
2863-A20-7105                9                      13
2863-A20-7111              118                     166
2863-A20-7120               97                     135
2863-A20-7131              148                     207
2863-A20-7132              116                     162
2863-A20-7133              116                     162
2863-A20-7134                0                       0
2863-A20-7135               44                      62
2863-A20-7136               49                      69
2863-A20-7137              174                     243
2863-A20-7140              290                     406
2863-A20-7141              290                     406

Annual minimum maintenance charges

For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

Model conversion purchase price

Machine type 2863

 
From           To             Returned          Model conversion
model          model          parts             purchase price
 
A10            A20            No                $9,175

Feature conversion purchase price

   Feature         Returned    Continuous     Feature conversion
From     To        parts       maintenance    purchase price
 
7000     7100      N           Y              $0
7002     7102      N           Y               0
7003     7103      N           Y               0
7004     7104      N           Y               0
7011     7111      N           Y               0
7020     7120      N           Y               0
7031     7131      N           Y               0
7032     7132      N           Y               0
7033     7133      N           Y               0
7035     7135      N           Y               0
7036     7136      N           Y               0
7037     7137      N           Y               0
7040     7140      N           Y               0
7041     7141      N           Y               0

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle. For more financing information, visit


 
Back topBack to top
 
Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
IBMLink, iSeries, and OpenPower are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
TotalStorage, Notes, and AIX are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

Back to topBack to top
 

 
Printable version Printable version