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New IBM ThinkPad X32 notebook computer model complies with TAA standards

IBM United States Hardware Announcement 105-128
April 5, 2005

 

 ENUS105-128.PDF (69KB)

Table of contents   Document options  
TOC link At a glance TOC link Optional features
TOC link Overview TOC link Publications
TOC link Planned availability TOC link Services
TOC link Description TOC link Technical information
TOC link Warranty information TOC link Terms and conditions
TOC link Reference information TOC link Prices
 
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At a glance

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The new Trade Act Agreement (TAA)-compliant ThinkPad X32 notebook offers great features and options, including:

  • All-day battery life (up to 101 hours) with system battery plus optional extended life battery
  • Enhanced port replication and expansion via the optional ThinkPad X3 UltraBase
  • Intel Pentium M processor 745 (1.8 GHz, 2 MB L2 cache, 400 MHz front-side bus (FSB)) with Intel SpeedStep technology2
  • Wireless upgradable3 model
  • Mini-PCI card, based on IEEE 802.11b4 or 802.11b/g on selected models
  • Integrated UltraConnect™ antenna to help optimize worldwide frequency coverage and performance for improved wireless LAN connectivity on 802.11a, 802.11b, and 802.11g networks5
  • IBM Embedded Security Subsystem 2.06
  • Sleek profile and light weight
  • Easy one-button access to information on your system with the Access IBM button
  • Microsoft™ Windows™ XP Professional

 
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Overview

The new models of the ThinkPad® X32 notebook are ideal for small and medium business. The slim, feature-rich notebook packs outstanding battery life and performance in a small package.

These models feature a 308-mm (12.1-in) TFT display and options that include additional memory, port replication, and docking. Models are as light as 1.64 kg (3.6 lb)7. Dimensions are 273 x 223 mm (10.7 x 8.8 in) x 24.9 to 30.2 mm (0.98 to 1.19 in)8. The titanium composite cover helps protect your investment.

Sensational options

  • All-day computing: The optional extended life battery provides up to 10 hours of battery life when used with the main battery.
  • ThinkPad X3 UltraBase: Cable management and expansion are made easy through a variety of Ultrabay™ options.

Feel the power

  • Intel™ Centrino mobile technology on selected models:
    • Intel Pentium™ M processor
    • Intel PRO/Wireless family
    • Intel 855 PM chipset
  • Data security with IBM Embedded Security Subsystem 2.0, Trusted Computing Group (TCG)-compliant
  • Accelerated graphics port (AGP) 4x
  • 400 MHz FSB 2 MB L2 on-board cache
  • 409 GB high-speed (HS) HDD
  • Standard 256 MB10 of memory, expandable with either PC2100 or PC2700 double data rate (DDR) SDRAM modules to a maximum 2.0 GB11
  • Brilliant 308-mm (12.1-in) XGA TFT display with 1024 x 768 resolution
  • Six-cell Li-Ion battery for up to 6.1 hours of standard battery life

Get connected

  • Variety of network connections: 56K V.9012 modem (V.92-designed)13 and Ethernet. Model is Wi-Fi wireless upgradeable.
  • Standard ports, including parallel, two USB 2.0, external display, RJ-45, RJ-11, IEEE 1394, infrared, and Compact Flash.
  • Infrared port for wireless data transfer or synchronization with a personal digital assistant (PDA) or cell phone.

Take control

  • ThinkLight®: Easy to view your keyboard in low-light conditions
  • Access IBM button: One-button access to online information
  • Management tools to help your system run smoothly

ImageUltra™ services

Help reduce your IT costs and simplify client deployment and management.

For more information, visit

Warranty

Three-year limited warranty for the system and one-year limited warranty for the battery14

ENERGY STAR

All models of ThinkPad notebook systems are designed to meet the EPA ENERGY STAR15 requirements for using less than 15 watts of power in sleep mode when enabled by the power management software provided with the systems.
 
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Planned availability

April 2005
 
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Description

ThinkPad X32 TAA-compliant model features and options

  • All-day computing with extended life battery option:
    • Quickly attach battery to system via docking connector.
    • Significantly increase battery life, up to 10 hours, when main battery is used in conjunction with the optional extended life battery.
    • IEEE 1394 port and Compact Flash slot
  • Up to four integrated communications functions:
    • 56K V.90 modem (V.92-designed)
    • Gigabit Ethernet
    • Wireless upgradable UltraConnect antenna to help optimize frequency coverage and performance for improved wireless LAN connectivity around the world
  • Easy cable management and expansion
  • One Ultrabay slot supporting the latest Ultrabay options (including Ultrabay Plus)
  • Standard ports including RJ-11, RJ-45, parallel, serial, external display, power, two USB 2.0, and PS/2® mouse; PS/2 keyboard can be attached through optional PS/2 keyboard/mouse connector
  • Two stereo speakers for excellent sound
  • Slot for optional Kensington lock for added security
  • Compartment for optional second battery
  • Easy to carry and pack at 2.3 kg (5.0 lb) — System unit with X3 UltraBase option

ThinkPad X32 features

Processor technology: Intel Pentium M processor 745

Excellent security and manageability

  • Designed to the PXE 2.1 requirement for mobile systems
  • Support for IBM Director Agent, a comprehensive set of superior, standards-based PC hardware manageability tools that works with and complements existing systems management products
  • Industry-standard Common Information Model-compliant
  • Local and remote asset management and early detection of HDD failure via IBM Director Agent
  • Remote setup and low-level maintenance via Remote Deployment Manager
  • Data security via multiple passwords with the IBM Embedded Security Subsystem 2.0 (TCG-compliant)

LCD TFT display: The new ThinkPad X32 models include a 308-mm (12.1-in) XGA TFT display with 1024 x 768 resolution.

Video modes — ATI Mobility Radeon (16 MB)

                    TFT LCD
Resolution        Color depth
 
 640 x  480  256,     64K,     16M
 800 x  600  256,     64K,     16M
1024 x  768  256,     64K,     16M
1280 x 1024  256(16), 64K(16), 16M(16)
1600 x 1200  256(16), 64K(16)
2048 x 1536  256(16), 64K(16)
 
 
                     External monitor(17)
Resolution   Color   refresh rate (Hz)
 
 640 x  480   256    60, 72, 75, 85, 90, 100, 120, 160
 640 x  480   64K    60, 72, 75, 85, 90, 100, 120, 160
 640 x  480   16M    60, 72, 75, 85, 90, 100, 120, 160
 800 x  600   256    60, 70, 72, 75, 85, 90, 100, 120, 160
 800 x  600   64K    60, 70, 72, 75, 85, 90, 100, 120, 160
 800 x  600   16M    60, 70, 72, 75, 85, 90, 100, 120, 160
1024 x  768   256    60, 70, 72, 75, 85, 90, 100, 120, 150, 160
1024 x  768   64K    60, 70, 72, 75, 85, 90, 100, 120, 150, 160
1024 x  768   16M    60, 70, 72, 75, 85, 90, 100, 120
1280 x 1024   256    60, 70, 75, 85, 90, 100, 120, 160
1280 x 1024   64K    60, 70, 75, 85, 90, 100, 120
1280 x 1024   16M    60, 70, 75, 85
1600 x 1200   256    60, 75, 85, 100, 120
1600 x 1200   64K    60, 75, 85, 100
1600 x 1200   16M    Not supported
2048 x 1536   256    60, 66, 70, 75
2048 x 1536   64K    60, 66, 70
2048 x 1536   16M    Not supported

Keyboard and TrackPoint® with enhanced features: The keyboard has the familiar layout of a ThinkPad notebook with function keys so you can quickly access system functions such as power management control.

The TrackPoint with enhanced features incorporates the Press-to-Select and Release-to-Select function.

Just tap the TrackPoint to speed icon launches and help reduce keystrokes. The new programmable center button enables fast scrolling of Web sites (requires Internet access; not included) and documents or fast panning across wide spreadsheets. Switch to the innovative magnifying glass feature to enlarge screen views in any application.

Memory: The system has 256 MB of standard memory and can be configured for up to 2.0 GB of addressable memory.

Card slots: The PC card slot accommodates either one Type I or one Type II card.

Storage: The standard customer-removable, upgradable HDD is 40 GB HS.

Audio: The system is equipped with audio ports for stereo line-in, headphone/line-out, or external microphone.

Other features and ports

  • External display
  • Integrated 56K V.90 modem (V.92-designed)
  • Infrared
  • Integrated microphone
  • External microphone port
  • Line-in
  • Headphone/line-out
  • Two USB 2.0
  • RJ-11 and RJ-45
  • IEEE 1394 port
  • Compact Flash slot

The two USB 2.0 ports are supported with Windows 2000 and Windows XP Professional.

Optional docking solutions: The 240-pin connector supports these optional docking solutions (DVI port is not supported):

  • ThinkPad Port Replicator II
  • ThinkPad Dock II
  • ThinkPad X3 UltraBase included on selected models; available as option on other models

Optional docking customization and portability

ThinkPad X3 UltraBase: The UltraBase attaches in a snap to provide additional function and desktop expansion, including stereo speakers, additional ports, and an integrated Ultrabay 2000 Plus.

CD-RW/DVD Ultrabay 2000 Drive: Combine the functionality of two drives in one or select from an expanding range of devices including 250 MB and ultralight 8x maximum18 DVD-ROM drives.

IBM USB Memory Key: Carry presentations of up to 256 MB on your keychain and access from any USB-equipped system.

Standard battery shipped with the system: Six-cell Li-Ion battery. Approximate operation and charging hours are:

  • Standard battery life: Up to 6.1 hr
  • Power off/suspend charge: 3.3 hr
  • Operational charge:
    • Minimum: 3.3 hr
    • Typical: 4.0 hr
    • Maximum: 7.0 hr

IBM software that can be downloaded from the Web (requires Internet access; not included)

Software that may be included or preloaded on the system

U.S. English models Software #1 (Windows XP Professional)

  • Microsoft Windows XP Professional
  • Access IBM
  • IBM Access Connections
  • PC-Doctor Diagnostics
  • Adobe Acrobat Reader
  • Norton AntiVirus 2005 (OEM Version) with 90 days of virus definition updates
  • IBM Rescue and Recovery™

 
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Warranty information

For a copy of applicable product warranties, write to:


    Warranty Information
    P.O. Box 12195
    Research Triangle Park, NC 27709
    Attn: Dept UF2A/B203

IBM makes no representation or warranty regarding third-party products or services.

Telephone support may be subject to additional charges, even during the limited warranty period. For IBM machines with on-site labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician. For IBM machines with EasyServ service, IBM will attempt to diagnose and resolve the problem remotely before sending a courier.

All offers are subject to availability. IBM reserves the right to alter product offerings and specifications at any time without notice. IBM is not responsible for photographic or typographic errors.

Accessibility by people with disabilities

The following features support use by people with disabilities:

  • Controls and latches operable with one hand and minimal dexterity
  • Keys discernible by touch without activating them
  • Ports and connectors for connection of industry-standard devices

 
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Reference information
1
These model numbers achieved the Ziff Davis Media Inc.'s Business Winstone 2002 BatteryMark V1.0 battery rundown time of at least the time shown. This test was performed without independent verification by the VeriTest testing division of Lionbridge Technologies, Inc. (VeriTest) nor Ziff Davis Media Inc.; neither Ziff Davis Media Inc. nor VeriTest makes any representations or warranties as to these test results. For a description of the environment under which the test was performed, visit
http://www.ibm.com/pc/ww/thinkpad/batterylife

Battery life (and recharge times) varies based on many factors including screen brightness, applications, features, power management, battery conditioning, and other customer preferences. Recharge time also varies depending on system mode.

2
Intel SpeedStep, processor speed may be reduced to conserve battery power.
3
Wi-Fi wireless upgradable models may be wireless-enabled with the addition of an optional wireless LAN mini-PCI card. These systems operate only with wireless LAN mini-PCI options sold by IBM.
4
11a, 11b, and 11g wireless are based on IEEE 802.11a, 802.11b, and 802.11g. An adapter with 11 a/b or 11/a/b/g can communicate on any of these formats; the actual connection is based on the access point to which it connects.
5
Requires compatible wireless-enabled options, sold separately.
6
Requires download of client security software from the Web.
7
Includes battery; weight may vary depending on vendor components, manufacturing process, or options.
8
Thickness may vary at certain points on the system.
9
GB equals one billion bytes when referring to HDD. Accessible capacity may vary. Up to 4 GB is used in service partition.
10
Memory operates at 266 MHz, equivalent to 2100 MB per second.
11
Recognizes up to 2.0 GB of addressable memory. Memory options up to 1024 MB can be added for maximum memory expansion.
12
The V.90 modem can receive data at up to 56 Kbps from a compatible service provider and transmit data at up to 31.2 Kbps. Public networks currently limit maximum download speeds to about 53 Kbps. Actual speeds depend on many factors and are often less than the maximum possible.
13
Public network download speeds are limited to 53 Kbps. Upload speeds are limited to 48 Kbps for V.92 modems. Actual speeds depend on many factors and are often less than the maximum possible. V.92 functions and speeds require a compatible phone line and server equipment, and download of V.92 support device driver when available. Check with your telephone and Internet service providers for availability.
14
Refer to the IBM Statement of Limited Warranty for terms governing IBM support obligations. For a copy, contact your authorized IBM Business Partner or IBM customer representative.
15
As an ENERGY STAR partner, IBM has determined that all models of this product meet the ENERGY STAR guidelines for energy efficiency.
16
Supported in panning mode.
17
Supported at external monitor only. When the LCD and external monitor are used at the same time, the refresh rate may be lower.
18
Maximum CD and DVD drive rates. Rates are variable and are often less than the maximum possible.

Trademarks

 
Ultrabay, ImageUltra, UltraConnect, and Rescue and Recovery are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
ThinkPad, ThinkLight, PS/2, TrackPoint, eServer, and xSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Optional features

The ThinkPad® X32 notebook is compatible with peripherals and software products that run on other IBM systems.

For the latest information on options available for the ThinkPad X32 models and other ThinkPad notebooks, visit


 
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Publications

To download and print ThinkPad data sheets and other publications, visit

  • Under the ThinkPad Overview bar or on the left side of the page, click Literature.
  • Scroll down to the Data Sheets and then to the ThinkPad notebook that you are interested in.
  • To view the data sheet, click PDF to the right of the product.

To view, download, or print ThinkPad publications, visit

  • Under Browse click Notebooks and PC Companions.
  • On the left side of the page click Online Publications.
  • Under Select Your Product, choose the product or family you want publications about.
  • A list of available publications appears at the bottom of the page. Click on the one you want to see.
  • Under File Details scroll to the file link and click on the link to view the publication.

IBM Business Partners can order marketing collateral at

Follow the directions under Collateral by Product Family.

The Publication Notification System (PNS) is available by order number and product number. If you currently subscribe to PNS, you automatically receive notifications by e-mail. To subscribe, visit

To order the publications listed on the notification, call 800-879-2755, option 1.

The IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Note that PNS subscribers most often order their publications via the Publication Center.
 
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Services

Integrated Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure for e-business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
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Technical information

Physical specifications

  • Width: 273 mm (10.7 in)
  • Depth: 223 mm (8.8 in)
  • Height:
    • Minimum: 24.9 mm (0.98 in)
    • Maximum: 30.2 mm (1.19 in)
  • Weight:
    • Minimum: 1.64 kg (3.6 lb)
    • Maximum: 1.66 kg (3.6 lb)

Note: Weight range is approximate.

Accessories

  • Li-Ion six-cell battery pack: 320 g (0.71 lb)
  • AC adapter (two-pin or three-pin): 240 g (0.53 lb)
  • Power cord for ac adapter: 90 g (0.19 lb)

Note: Actual specifications and weights may vary based on features, vendor components, or manufacturing processes.

Electrical specifications

  • Universal ac adapter (56 W)
    • Input: 100/240 V ac, 1.2/0.7 A, 50/60 Hz
    • Output: 16 V dc, 3.5 A
  • Li-Ion battery pack: 10.8 V, 4.8 Ah,

Heat dissipation: 191 Btu/hr maximum

Heat emissions: 56 watts maximum

Air temperature for shipping and storage: -20° to 60°C (-4° to 140°F)

Acoustic noise level: Class 3D (office environment)

  • Sound pressure level (operator position): 41 dB (operating)
  • Sound power level: 4.4 bels (operating), 3.4 bels (idling)

Note: The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines, typically configured, and operating in idle mode, for example, powered on, but no DASD read/write or other I/O activity. All measurements are made in accordance with ANSI S13.30, and reported in conformance with ISO 9296.

Operating environment: ThinkPad computers are designed, built, and tested for high quality and reliability. When used properly in standard business environments, a ThinkPad system should be a reliable computing asset for many years. However, harsh environments and abuse can damage ThinkPads since they are not intended to withstand extreme temperatures, dust, shock, or other severe physical environments. ThinkPad systems should not be used in unsuitable environments. For example, a ThinkPad system should not be used in non-stationary environments, such as in-vehicle installations, without additional casing or shock dissipation. IBM warrants that the ThinkPad will conform to its Official Published Specifications when used in a suitable physical operating environment.

Air temperature

  • 0 to 8,000 ft:
    • Operating:
      • 5° to 35°C (41° to 95°F) without diskette
      • 10° to 35°C (50° to 95°F) with diskette inside unit
    • System off: 5° to 43°C (41° to 110°F)
    • Storage/shipment: -20° to 60°C (-4° to 140°F)
    • Wet bulb (maximum): 29.4°C (85°F)
  • 8,000 to 10,000 ft:
    • Operating:
      • 5° to 31.3°C (41° to 88°F) without diskette
      • 10° to 31.3°C (50° to 88°F) with diskette inside unit
    • System off: 5° to 43°C (41° to 110°F)
    • Storage/shipment: -20° to 60°C (-4° to 140°F)
    • Wet bulb (maximum): 25.7°C (78°F)

Note: The maximum temperature when the system is on is linearly decreased from 8,000 to 10,000 ft.

Relative humidity

  • Operating:
    • 8% to 95% without diskette
    • 8% to 80% with diskette inside unit
  • Storage/shipment: 5% to 95%

Altitude: 10,000 ft maximum (3,048 m)

Agency approvals

System unit

  • FCC Class-B certified to comply with FCC Rules, Part 15
  • VCCI Class 2
  • CB Report
  • UL-1950
  • C-UL
  • NOM (Mexico)
  • SASO
  • EC DOC/S-DOC
  • CCC (for China)
  • BSMI (for Taiwan)
  • MIC (for Korea)
  • SMA 3548 (Australia and New Zealand)
  • Gost (Russia)
  • MPR-II/MPR-III(B) (Sweden)
  • CE Mark
  • ENERGY STAR

Software requirements

The ThinkPad X32 computer supports the following operating systems:

  • Microsoft™ Windows NT™ 4.0 SP6a
  • Microsoft Windows™ 2000
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home

Note: Previous versions of these operating systems are not supported.

For a list of completed Linux™ certifications, visit

Operating systems other than those preinstalled on the systems may not provide full-feature function. To view considerations or Service Hints and Tips by operating system, visit

  • In the middle of the screen, in the Quick path to a product field, enter your system's four-digit machine type and model number, such as 2672-123.
  • On the left side of the page, click Hints and Tips.
  • In the middle of the page, select a category, such as Windows 2000, to see the list of considerations or hints for your machine type.

Limitations

  • Using Wi-Fi wireless and optional Bluetooth products together may impact the performance of both.
  • Wi-Fi wireless upgradable systems are designed to operate only with wireless LAN Mini-PCI options sold by IBM. Systems are not wireless upgradable in all countries.
  • Passphrase is not supported under Windows NT.
  • At installation, Rapid Restore™ Ultra allocates 40% of your HDD user area for backup. The amount of accessible disk space is decreased by this amount. You can further decrease free disk space by installing software programs and saving data, or by customizing the Windows operating system. If you want additional storage capacity, IBM recommends one of the systems with larger HDDs or an add-on storage option.

For a list of tips about running various versions of operating systems, visit the IBM electronic support site at

Planning information

Cable orders: All required cables are included in the shipment group.

Installability: ThinkPad X32 systems require approximately 20 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install optional memory and other optional features.

Packaging

Shipment group

  • System unit with keyboard
  • AC adapter
  • Rechargeable battery pack (Li-Ion)
  • Power cord
  • TrackPoint® caps
  • Modem cable
  • Service and Trouble Shooting Guide
  • Setup Guide
  • License agreement and supporting documentation

Envelope Group BM (Miscellaneous Envelope): Brochure for optional third-party insurance.

Security, auditability, and control

Standard security features

Passwords: These password protection mechanisms are available:

  • Power-on passwords to help protect the system from unauthorized use
  • Supervisor password for use by a system administrator
  • HDD password to help protect data on the removable HDD

In addition, an optional locking device in the IBM security slot provides physical security.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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Terms and conditions

IBM Global Financing: Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to:


    Warranty Information
    P.O. Box 12195
    Research Triangle Park, NC 27709
    Attn: Dept UF2A/B203

Warranty period

  • System hardware — Three years on parts and labor
  • System battery — One year

Optional IBM features initially installed in an IBM system carry the same warranty period as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater.

Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

Customer Replaceable Unit (CRU) (for example, keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts) service and courier or depot service (ThinkPad EasyServ) for other selected parts.

CRU service: IBM will ship these parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

Courier or depot service: You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.

This type of service is called ThinkPad EasyServ in the U.S. and Canada.

Call IBM at 800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. If a hardware problem is identified, the HelpCenter® will either initiate the shipment of a CRU or arrange for a courier to pick up the system for overnight delivery (where available) to the repair location. Most repairs should be made within 48 hours after the system is received at the repair location (actual repair time may vary). Keep the original shipping carton for shipping to the repair location. If the original shipping carton is not available, the courier will deliver a shipping carton and return to pick up the system for delivery to the repair location.

International Warranty Service (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.

You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.

To determine the eligibility of your computer and to view a list of countries where service is available, visit

For more information on IWS, refer to Services Announcement 601-034 , dated September 25, 2001.

Note: Due to the earth's magnetic field, CRT monitors are manufactured to work in northern, southern, and equatorial regions and may not produce a satisfactory image when moved between them. Any required adjustment (if possible) is not covered under IWS and may be subject to a chargeable action. The magnetic field does not affect flat-panel LCD monitors and ThinkPad LCD displays.

Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services — ServiceElect and ServiceSuite™

ServiceElect and ServiceSuite provide hardware warranty service upgrades, maintenance, and selected annuity support services in one agreement.

Warranty service upgrade: During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable, parts that are considered CRUs will be provided as part of the machine's standard warranty CRU service.

On-site service: IBM on-site repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next-business-day (NBD) response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-country service delivery is used. Some repairs may require sending the ThinkPad to a service center for repair.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

Courier or depot service (ThinkPad EasyServ): You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.

On-site service: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-country service delivery is used. Some repairs may require sending the ThinkPad to a service center for repair.

Maintenance service (ICA)

Maintenance services are available for existing ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn.

Alternative service (Warranty service upgrades): During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable, parts that are considered CRUs will be provided as part of the machine's standard warranty CRU service.

On-site service: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-country service delivery is used. Some repairs may require sending the ThinkPad to a service center for repair.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

Courier or depot service (ThinkPad EasyServ): You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.

On-site service: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-country service delivery is used. Some repairs may require sending the ThinkPad to a service center for repair.

Non-IBM parts support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under a warranty service upgrade or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under the IBM warranty service upgrade or maintenance services and provide the labor to replace the failing parts at no additional charge. If IBM has technical service agreements with the manufacturers of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing parts at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or maintenance services.

IBM hourly service rate classification: One

International service for ThinkPads: International service for ThinkPads is a hardware repair service for customers who have purchased an IBM warranty service upgrade, maintenance services, or package offerings. This service is provided at no additional charge. International service is available wherever IBM sells and services ThinkPad products. Customers are required to register for this service.

For more information, refer to Services Announcement 698-019 , dated March 24, 1998. To register, call one of the following offices:

  • United States: 800-497-7426 or 248-740-1215
  • Scotland: 44-1475-893638
  • Japan: 81-462-73-7598
  • Australia: 61-2-9354-4171

ServicePac® offerings

Warranty and maintenance options: The announced products may be eligible for ServicePacs for warranty and maintenance options, convenient prepackaged offerings for warranty service upgrades and maintenance services.

Installation services: The announced products may be eligible for ServicePacs for installation services, convenient prepackaged offerings for installation services. Refer to the Prices section for information on the availability of ServicePac offerings.

For additional ServicePac information, visit

Field-installable features: Yes

Model conversions: No

Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated Program License Charges apply: No. This product does not contain licensed internal code or licensed machine code.
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Mobile products

All models have UltraConnect™ antenna, IBM Embedded Security Subsystem 2.0, and Intel™ Graphics Media Accelerator 900 Chipset. The Intel Pentium™ M processor models have Intel 915GM chipset.

Preloads are described in the Description section.

                                          Machine       IBM
                             Order        type/         list
Description                  number       model         price(19)
 
Software #1 (Windows XP Professional)
 
40 GB HS, Intel              2672L2U      2672-L2U      $2,149
 Pentium M
 Processor 745,
 256 MB, 12.1-in
 TFT (1024 x 768),
 modem, Gigabit
 Ethernet, six-cell
 Li-Ion battery,
 wireless upgradable,
 Windows XP
 Professional
19
IBM list price; does not include tax or shipping and is subject to change without notice. Reseller prices may vary.

ServicePac for warranty and maintenance

                                        Part
Description                             number
 
2-year IOR 9 x 5 NBD                    30L9190
3-year IOR 9 x 5 NBD                    30L9197
4-year IOR 9 x 5 NBD                    69P9198
5-year IOR 9 x 5 NBD                    69P9200
4-year parts and labor                  69P9199
 pickup (P&L PU) depot
5-year P&L PU depot                     69P9201

ServicePac for post warranty/warranty service upgrade service

                                        Part
Description                             number
 
1-year IOR 9 x 5 NBD                    69P9381
1-year P&L PU depot                     69P9380
2-year IOR 9 x 5 NBD                    96P2075
2-year P&L PU depot                     96P2074

ServicePac for installation services

                                        Part
Description                             number
 
Basic installs 1 to 25 units            21P2001

For ServicePac prices, visit

Maintenance service (legacy) charges

Alternative service (Warranty service upgrades)

  On-site upgrade
       9 x 5
 for ThinkPads with
 a 3-year warranty
 
       $147

Maintenance service

      EasyServ
       1-year
   courier depot
 
       $315
 
     1-year IOR
       9 x 5
 
       $378

For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Trademarks

 
IBMLink, Rapid Restore, ServiceSuite, and UltraConnect are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
ThinkPad, TrackPoint, HelpCenter, and ServicePac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Microsoft, Windows NT, and Windows are trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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