Feedback

Software withdrawal: IBM FileNet Image Services with Oracle Runtime Authorized User Value Unit Renewal

IBM United States Withdrawal Announcement 911-002
January 11, 2011


Table of contents
Overview Overview Description Description

(Corrected on February 21, 2011)

Updated the renewal information in the Overview.



Top rule
Overview
Bottom rule

Effective April 13, 2011, IBM® will withdraw from marketing, part numbers from the following product release licensed under the IBM International Program License Agreement:

Program            Program name
number
 
5724-R95           IBM FileNet® Image Services

Only one Passport Advantage® renewal license is being withdrawn under PID 5724-R95, not the entire IBM FileNet Image Services product.

IBM is withdrawing renewals for support of the Oracle Runtime database sold with IBM FileNet Image Services. While new sales of this support contract was withdrawn some years ago, customers have been able to renew support for the Oracle Runtime licenses they purchased from FileNet.

Because Oracle no longer supports these licenses, PID 5724-R95 that requires support beyond December 31, 2011, will no longer be offered by IBM. Existing Oracle Runtime license support customers can order a full year of additional support before December 31, 2010, or partial-year support provided the support entitlement expires on or before December 31, 2011.

To plan for support beyond December 31, 2011, customers can either contact their Oracle representative to get an appropriate support contract directly from Oracle, or contact their IBM representative to discuss migrating from an Oracle database to an IBM DB2® database behind their Image Services instances.

Renewals will be allowed until April 30, 2011, although no support contract can extend beyond December 31, 2011.

Effective April 30, 2012, IBM will withdraw support from the following product release licensed under the IBM International Program License Agreement:

Program     VRM       Program name
number
 
5724-R95    3.4.0     IBM FileNet Image Services

Only support for one Passport Advantage renewal license under PID 5724-R95 is being withdrawn, not the entire IBM FileNet Image Services product.



Back to topBack to top
 
Top rule
Description
Bottom rule

Effective April 13, 2011 , IBM will withdraw from marketing the following products licensed under the IBM International Program License Agreement. A replacement product and availability date is listed if one is available.

Withdrawn products                  Replacement products
Part                                Part
number.     Product name            number     Product name
 
5724-R95    IBM FileNet Image
             Services
E054ELL     FileNet Image           None
             Services w Oracle
             Runtime Authorized
             UVU Annual SW S&S
             Rnwl


Back to topBack to top
 
Top rule
Technical support
Bottom rule

Remote technical support is provided as defined by the International Passport Advantage Agreement.

Refer to the Software Support Web site for product support information

http://www.ibm.com/software/support/
Trademarks

IBM, FileNet, Passport Advantage and DB2 are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use