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IBM Software Support Services - account advocate enhanced to include software support on IBM storage devices

IBM United States Services Announcement 609-029
April 13, 2009

 
 ENUS609-029.PDF (10KB)

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Overview
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IBM® Software Support Services - enhanced technical support - account advocate, announced in Services Announcement 607-060, dated October 23, 2007, has been enhanced to include software support for IBM storage devices. Account advocate is comprised of three service modules:

  • Priority access
  • Priority response
  • Priority handling

The service modules include premium voice and electronic access to IBM's Priority Support Team, which includes an Account Advocate. Account advocate is an upgrade from base level support for IBM storage devices as well as AIX®, i5/OS®, OS/400®, IBM i, Linux®, and Microsoft® operating systems, when installed on System i®, System p®, Power Systems, and System x®. Through the use of an assigned Direct Access Code (DAC), it provides a single point of entry into IBM's support structure for more efficient problem reporting, shorter response times, and enhanced problem management and resolution.


 
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Key prerequisites
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You must maintain a base support contract for all eligible products included in this service. Base support contracts include:

  • IBM ServicePac®
  • IBM Support Line
  • IBM Software Maintenance
  • IBM Software Advantage
  • IBM Hardware Maintenance

 
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Availability date
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April 13, 2009


 
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Prices
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For pricing information contact your IBM representative or your IBM Business Partner.

Trademarks

IBM, AIX, i5/OS, OS/400, System i, System p, System x and ServicePac are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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