Feedback

New premium services enhancements: IBM Software Support Services — server checkup and account advocate

IBM United States Services Announcement 607-060
October 23, 2007

 

 ENUS607060.PDF (11KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Description
TOC link Overview TOC link Prices
TOC link Availability date TOC link Order now
 
Printable version Printable version

 
At a glance

Two new IBM Software Support Services:

  • Server checkup — Utilize IBM skills and expertise to help you efficiently maintain your System i™ and System p™ installed operating systems.
  • Account advocate — Customize your remote support to meet your own needs for problem prevention and fast, efficient resolution when problems do occur on your AIX, OS400, i5OS, Linux, Microsoft Windows, server hardware.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: VE001).
 
Back topBack to top
 

Overview

IBM Software Support Services continues to evolve with the following new and enhanced service offerings:

IBM Software Support Services — server checkup

Server checkup allows you to upgrade from your current IBM Software Maintenance Agreement for your eligible AIX®, OS400, or i5OS operating systems. Server checkup consists of two options:

  • IBM Software Support Services — server checkup for OS performance analysis
  • IBM Software Support Services — server checkup for OS maintenance analysis

IBM Software Support Services — account advocate

IBM Remote Technical Support Services — account advocate, previously announced in Services Announcement 606-016 , dated August 15, 2006, has been renamed IBM Software Support Services — account advocate. Effective immediately, the response time for severity 1 problems relating to Microsoft® Windows® on System x™ is now 30 minutes, which is consistent with all other Account Advocate supported products. Additionally, the list of base IBM maintenance support contracts that must remain in effect on Microsoft Windows and Linux™ on System x and OEM x86 Intel® servers now includes IBM ServicePac®.

Existing account advocate contracts will be honored until end of current contract date. At that time, you may update your contract with the new account advocate offering.

Concurrent with this announcement, additional new and enhanced IBM Software Support Services are being made available as follows:

  • IBM Software Support Services — custom technical support, included in Services Announcement 607-059 , dated October 23, 2007.
  • IBM Software Support Services — enhanced technical support, included in Services Announcement 607-056 , dated October 23, 2007.


 
Back topBack to top
 

Availability date

October 23, 2007
 
Back topBack to top
 

Description

IBM Software Support Services — server checkup

IBM Software Support Services — server checkup augments your IBM Software Maintenance contract's monthly electronic reports with the following:

  • IBM Software Support Services — server checkup for OS performance analysis includes a quarterly telephone conference with an IBM remote support specialist, who will review and discuss how the key elements of your eligible servers are being utilized by your currently installed operating systems.
  • IBM Software Support Services — server checkup for OS maintenance analysis provides access to an IBM remote support specialist, who will help you understand your current levels of maintenance service and how they compare to currently available levels of service, as well as answer any questions.

IBM Software Support Services — server checkup for OS performance analysis and IBM Software Support Services — server checkup for OS maintenance analysis may be purchased simultaneously, or independently.

IBM Software Support Services — account advocate

Account advocate consists of three service modules:

  • Priority access
  • Priority response
  • Priority handling

 
Back topBack to top
 
Prices

For pricing information for the offerings included in this announcement, contact your IBM representative or your IBM Business Partner.
 
Back topBack to top
 

Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  VE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 607-060

Trademarks

 
System x, System p, and System i are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
AIX and ServicePac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Microsoft and Windows are registered trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Back to topBack to top
 

 
Printable version Printable version