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IBM Tivoli Endpoint Manager for Lifecycle Management V8.2 adds a new chargeable component named IBM Starter Kit for Lifecycle Management

IBM United States Software Announcement 212-230
June 12, 2012


Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability dates Planned availability dates Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications

(Corrected on August 15, 2012)

In the Software requirements section under the Linux operating system, removed Oracle Enterprise Linux 4 (x86, x64) and Oracle Enterprise Linux 5 (x86, x64) .



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At a glance
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IBM® Tivoli® Manager for Lifecycle Management V8.2, is now available adds a new chargeable component, IBM Tivoli Endpoint Manager Starter Kit for Lifecycle Management, which includes a selected subset of features:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).



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Overview
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IBM Tivoli Manager for Lifecycle Management, built on BigFix technology, enables real-time visibility and control through a single infrastructure, single agent, and single console for endpoint lifecycle management. It delivers real-time visibility and control over servers, desktops, laptops, and mobile devices, regardless of endpoint location. A dynamic, content-driven messaging and management system, this innovative technology distributes the work of managing IT infrastructures out to the managed devices themselves, delivering superior scalability and flexibility. The single, multipurpose agent controls multiple services regardless of where the endpoint roams, helping to optimize the user experience and to minimize system impact.

IBM Tivoli Endpoint Manager Starter Kit for Lifecycle Management delivers:



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Key prerequisites
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For details, refer to the Hardware requirements and Software requirements sections.



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Planned availability dates
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Description
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Tivoli Endpoint Manager Starter Kit for Lifecycle Management uses directory services for streamlined provisioning and management of console operator accounts. Integration with external identity management providers enables you to create operator accounts based on group membership. Permissions are easier to manage through roles, which can be assigned directly to individual users or to Active Directory or Lightweight Directory Access Protocol (LDAP) groups. The ability to provision users as local users without Active Directory or LDAP integration is maintained to provide superior flexibility.

Password policies, such as password length and complexity, can be enforced to help protect the security of local user accounts. When you upgrade from previous releases, existing console operator accounts are automatically migrated to local user accounts to provide a smooth transition to Tivoli Endpoint Manager Starter Kit for Lifecycle Management V8.2.

Tivoli Endpoint Manager Starter Kit for Lifecycle Management includes:

The component also includes the major features and functions that were announced with Tivoli Endpoint Manager for Lifecycle Management V8.2:



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Program number
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Program              Program
number       VRM     name

5725-C43     8.2     IBM Tivoli Endpoint Manager for Lifecycle Management


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

The hardware requirements for Tivoli Endpoint Manager solution can vary based on the managed environment and are mainly related to the machine on which the Tivoli Endpoint Manager Server and the Tivoli Endpoint Manager Console are installed and running.

The values in the following table are recommended hardware specifications that enable good performance for similar sized deployments of Tivoli Endpoint Manager. If your deployment has more than 100 Tivoli Endpoint Manager Console Operators, you should consider raising your hardware specifications to the next highest scale to support the large number of users or contact Tivoli Endpoint Manager Technical Support for more help in selecting hardware.

For best performance, use the following recommendations:

Deployment
size        CPU                   Memory    Hard disks

< 250       2-3 GHz                2 GB      Standard HD
1,000       2-3 GHz - 2 Cores      4 GB      1 RAID Array (RAID 10,5)
10,000      2-3 GHz - 2-4 Cores    8 GB      1-2 RAID Arrays (RAID 10)
50,000      2-3 GHz - 4 Cores     16 GB      2 RAID Arrays (RAID 10)
100,000     2-3 GHz - 4-8 Cores   16-32 GB   2 RAID Arrays (RAID 10)
> 200,000   2-3+ GHz - 8-16 Cores 32-64 GB   3 RAID Arrays (RAID 10)

Note: RAID arrays must support your using the disk cache for both reading and writing. The disk cache should be set to 50/50 read-write.

Disk space requirements

The hard disk configurations can help deliver high-performance disks for the database and Tivoli Endpoint Manager Server. The physical capacity needed for Tivoli Endpoint Manager is generally considered very small. A minimum of 5 GB free disk space is needed by the database, data files, and the file caches to run Tivoli Endpoint Manager. It is recommended that an additional 20 GB to 50 GB of disk space be available for flexibility, when using for administrative tasks such as database backups and to allow for growth.

Multiple RAID arrays normally provide more than enough disk space for Tivoli Endpoint Manager, so capacity concerns are not common.

Network card specifications

The Tivoli Endpoint Manager Server is the central communication hub of a Tivoli Endpoint Manager deployment and should be positioned in a data center with a high-speed network connection.

Server network speed recommendations:

For deployments over 25,000 seats, consider using teamed network cards or 1 GB connections to provide optimal network throughput for the Tivoli Endpoint Manager Server.

Console hardware specifications

Tivoli Endpoint Manager consoles are typically installed on personal workstations and terminal servers or Citrix servers.

The hardware requirements are based on the number of managed computers, which is the number of computers that a Tivoli Endpoint Manager Console Operator will see in their Tivoli Endpoint Manager Console. In most deployments, a Tivoli Endpoint Manager Console operator sees a subset of the total number of computers, while a master Tivoli Endpoint Manager Console Operator sees all of the computers.

Number of
managed
computers   CPU                   Memory    Hard disks (Free space)

< 250       1 GHz                 512 MB     50 MB free
1,000       2 GHz                 512 MB    100 MB free
10,000      2-3 GHz                 1 GB    250 MB free
50,000      2-3 GHz - 2 Cores       2 GB      1 GB free
100,000     2-3 GHz - 2 Cores       3 GB      2 GB free
>200,000    2-3 GHz - 2-4 Cores     4 GB      3 GB free

Terminal server and Citrix server installations

The primary constraints for the Tivoli Endpoint Manager Console are CPU and memory. The memory use of the Tivoli Endpoint Manager console goes up with the total number of managed Tivoli Endpoint Manager clients. These configurations assume standard usage patterns for up to 10 to 20 simultaneous Tivoli Endpoint Manager Console users:

Number of
IBM Tivoli
Endpoint
Manager
Agents  CPU              Memory  Hard disks (Free space)

< 250   2-3 GHz-2 Cores    2 GB     1 Raid Array (RAID 5, 10)-5 GB free
1,000   2-3 GHz-2 Cores    4 GB     1 Raid Array (RAID 5, 10)-10 GB free
10,000  2-3 GHz-4 Cores    8 GB     1 Raid Array (RAID 5, 10)-20 GB free
25,000  2-3 GHz-4 Cores    8-16 GB  1 Raid Array (RAID 5, 10)-40 GB free
100,000 2-3 GHz-4-8 Cores  16-32 GB 1 Raid Array (RAID 5, 10)-80 GB free
200,000 2-3 GHz-8-16 Cores 16-32 GB 1 Raid Array (RAID 5, 10)-150 GB free

Notes :

Software requirements

Software requirements for Tivoli Endpoint Manager solution are dependent on its components:

Tivoli Endpoint Manager server

Supported operating systems:

Supported databases:

SQL Standard edition is usually sufficient for smaller deployments with fewer than 50,000 computers. For more information, refer to the Microsoft knowledge base article:

http://www.microsoft.com/Sqlserver/2005/en/us/compare-features.aspx

Note: Always apply the latest service pack and hot fixes for SQL server and Windows operating systems.

Console system requirements

Tivoli Endpoint Manager Consoles

Supported operating systems:

Required software configurations:

Tivoli Endpoint Manager Agent

Supported operating systems:

Windows :

HP UNIX™ :

IBM AIX® :

Sun Solaris:

Linux :

VMWare:

Apple:

Ubuntu:

Debian 5 (x86, x64)

Tivoli Endpoint Manager Relay

Supported operating systems:

Windows :

AIX :

Sun Solaris: Solaris 10 (x86, SPARC)

Linux :

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

Packaging

IBM Tivoli Manager for Lifecycle Management V8.2 is distributed with:

Security, auditability, and control

IBM Tivoli Manager for Lifecycle Management V8.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Client Device

Client Device is a unit of measure by which the Program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the Program and for every other computer or server on which the Program is installed.

Resource Value Unit (RVU)

Resource Value Unit (RVU) is a unit of measure by which the Program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the Program. Licensee must obtain entitlements for this Program sufficient to cover the Resources managed by the Program. Licensee must obtain sufficient entitlements for the number of RVUs required for Licensee's environment for the specific resources as specified in the resource table found in the Program's announcement and/or License Information document. RVU entitlements are specific to the Program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Standby or Backup Systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement(s) for this copy and there will generally be an additional charge. Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.

Pricing examples

The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the Program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the Program using either Full Capacity licensing or Virtualization Capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the following website). If you are using Full Capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the Program permanently no longer manages. If you are using Virtualization Capacity licensing, the Virtualization Capacity License Counting Rules at the following website defines how many Activated Processor Cores must be counted.

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html

Following is the RVU table for Tivoli Endpoint Manager:

     Tier   From quantity   To quantity   Factor
     
     1            0          2,500        1.00
     2        2,501         10,000        0.80
     3       10,001         50,000        0.60
     4       50,001        150,000        0.40
     5      150,001        -              0.20
 

Pricing example 1

A customer wants to license Tivoli Endpoint Manager for the servers in the following core environment:

Distributed servers

Note: Linux on System z offerings may not be available for all Tivoli products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage , which should be used when ordering entitlements for IFLs running Linux .

If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.

The customer wants to manage the applicable distributed server environment with Tivoli Endpoint Manager:

Systems         Quantity in               Processor cores
managed         customer environment      to be licensed

One processor,        20                        20
single core
One processor,        65                       130
dual core
Two processors,       12                        48
dual core
Two processors,       10                        80
quad core
Eight Processors,      1                        16
Dual Core (2
logical partitions)
Four Processors,       1                        16
Quad Core
z800 server with       1                         2
2 uniprocessor IFLs
(requires Linux on
System z availability)
is managed
 
  Total Processors to                          312
  be licensed

Based on the 312 managed cores, the customer would require 312 RVUs of Tivoli Endpoint Manager.

Pricing example 2

A customer wants to license Tivoli Endpoint Manager in the following core environment:

The following calculation is used to determine the number of RVUs required to license the 45,000 managed cores in the server environment.

Tier     Quantity of Managed Cores   RVUs

 1              2,500                2,500
 2              7,500                6,000
 3             35,000                21,000
 
 Total                               29,500

The first tier based on the RVU table is used to calculate the first 2,500 managed cores at a factor of 1 per core or in the case above 2,500 RVUs (2,500 x 1.) The second tier is used to calculate the managed cores from 2,501 to 10,000 at a .8 factor or (7,500 x .8 = 6,000). The third tier is used for those managed cores between 10,001 and 50,000. In the example, 35,000 of the managed cores reside in tier 3 or (35,000 x .6 = 21,000). Adding the RVUs together for each tier, the customer requires 29,500 RVUs to license the 45,000 managed cores.

In addition, the customer would require 25,000 of the client device part number to license the 25,000 client devices in the environment.

Pricing example 3

A customer wants to license Tivoli Endpoint Manager in the following core environment:

The following calculation is used to determine the number of RVUs required to license the 40 virtual images running on 4 Managed Cores in the server environment.

Tier     Quantity of Managed Cores   RVUs

 1                   4                4
 
 Total                                4


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Ordering information
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Product group: Tivoli Endpoint Manager
Product Identifier Description:
  5725-C43     IBM Tivoli Endpoint Manager for Lifecycle Management
Product category:   Tivoli Endpoint Manager

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor Value Units and per client devices. To order a chargeable option for Passport Advantage , specify the desired part number and quantity.

IBM Tivoli Endpoint Manager Starter Kit for Lifecycle Management

Description                                             Part number

IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVBLL
Management Resource Value Unit Lic + SW S&S 12 Mo
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    E0DURLL
Management Resource Value Unit Annual SW S&S Rnwl
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVCLL
Management Resource Value Unit SW S&S Reinstate 12 Mo
 
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVDLL
Management for zEnterprise® BladeCenter® Extension and
Linux on System z Resource Value Lic + SW S&S 12 Mo
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    E0DUSLL
Management for zEnterprise BladeCenter Extension and
Linux on System z Resource Value Annual SW S&S Rnwl
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVELL
Management for zEnterprise BladeCenter Extension and
Linux on System z Resource Value SW S&S Reinstate 12 Mo
 
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVFLL
Management Client Device Lic + SW S&S 12 Mo
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    E0DUTLL
Management Client Device Annual SW S&S Rnwl
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVGLL
Management Client Device SW S&S Reinstate 12 Mo
 
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVJLL
Management FTL Resource Value Unit Initl FT Lic+S&S
12 Mo
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    E0DUWLL
Management FTL Resource Value Unit SubSq FT Lic+S&S
12 Mo
 
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVKLL
Management FTL for zEnterprise BladeCenter Extension
and Linux on System z Resource Value Unit Initl FT
Lic+S&S 12 Mo
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    E0DUXLL
Management FTL for zEnterprise BladeCenter Extension
and Linux on System z Resource Value Unit SubSq FT
Lic+S&S 12 Mo
 
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    D0PVNLL
Management FTL Client Device Initl FT Lic+S&S 12 Mo
IBM Tivoli Endpoint Manager Starter Kit for Lifecycle    E0DUZLL
Management FTL Client Device SubSq FT Lic+S&S 12 Mo
Trade-ups 5725-C43 IBM Tivoli Endpoint Manager for Lifecycle Management
 
Description                                             Part number

Tivoli Endpoint Manager for Lifecyle Management          D0PUKLL
Resource Value Unit from Tivoli Endpoint Manager
Starter Kit for Lifecycle Management Resource
Value Unit Trade Up Lic + SW S&S 12 Mo
 
Tivoli Endpoint Manager for Lifecyle Management          D0PULLL
for zEnterprise BladeCenter Extension and Linux
on System z Resource Value Unit from Tivoli Endpoint
Manager Starter Kit for Lifecycle Management for
zEnterprise BladeCenter Extension and Linux on
System z Resource Value Unit Trade Up Lic + SW S&S
12 Mo
 
Tivoli Endpoint Manager for Lifecyle Management Client   D0PUMLL
Device from Tivoli Endpoint Manager Starter Kit for
Lifecycle Management Client Device Trade Up Lic + SW
S&S 12 Mo

To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:

                                                            Part
Description                                                 number

IBM Tivoli Endpoint Manager Starter Kit for Lifecycle       BJ010ML
Management V8.2 Windows Multilingual Multiplatform

IBM Tivoli Manager for Lifecycle Management is also available, via web download, from Passport Advantage .



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-TBRN-8TRHGM

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Prices
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Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you can link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Passport Advantage, AIX, PowerPC, System z, zEnterprise, BladeCenter and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Itanium and Intel are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/