IBM Content Collector V3.0: Value-based archiving for email, file systems, IBM Connections, and Microsoft Sharepoint
IBM United States
Software Announcement 212-166
May 22, 2012
(Corrected on June 11, 2012)
Updated title.
IBM® Content Collector adds a new component, IBM Content Collector for IBM Connections V3.0, which delivers support for archiving files, wikis, blogs, forums, profiles, and activities from the IBM Connections social business platform. V3.0 updates:
- IBM Content Collector for eMail V3.0 for collecting content from Lotus® Domino® , Microsoft™ Exchange, and SMTP messaging systems
- IBM Content Collector for Files Systems V3.0 for controlling documents on network file shares
- IBM Content Collector for Microsoft SharePoint V3.0 for collecting content from Microsoft SharePoint
Back to top
IBM Content Collector V3.0 is a member of IBM Information Lifecycle Governance (ILG) portfolio and is designed to enable users to:
- Retain files, email, and collaboration content based on regulatory and business needs to manage information by value
- Place legal holds directly on the archived data and assess evidence without collecting it to reduce risk and impact on IT, and effectively meet electronic discovery (eDiscovery) obligations
- Implement defensible disposal of information without business value or legal duty to change the information growth curve
- Use a unified approach for archiving, discovering, and disposing of structured and unstructured data to reduce cost and complexity
The ILG portfolio includes capabilities that legal, IT, records, and business users can use to help reduce legal risk and reduce data management and discovery costs. With value based archiving, rigorous eDiscovery, retention and records management, and defensible disposition, you can benefit from features that help manage enterprise information based on its business value, comply more efficiently with litigation and regulatory duties, and to dispose of information when it is no longer needed.
The IBM ILG portfolio is designed to help:
- IT staff understand and manage - by system and employee - the content collection, archiving, and retention procedures established by the organization
- Information stakeholders in legal, records, and IT organizations to have a common view of information sources and a shared understanding about related legal obligations and business value to improve departmental efficiency, reduce risk, and enable disposal
- Attorneys and paralegals to automate legal hold processes and coordinate evidence collections across the organization
- Records managers to develop and manage global retention policies, and coordinate compliance and disposition across multiple systems and jurisdictions
- Attorneys to do continuous cost monitoring and forecast eDiscovery costs
- IT staff to determine which systems appear to have the highest cost and risk profiles and address them
IBM Content Collector V3.0 supports ILG initiatives by providing content collection and archiving capabilities for enterprise data sources such as email, file systems, Microsoft SharePoint, and IBM Connections. Through the use of profiles that define the location of valuable business content and processing rules that determine how and when it should be collected and processed, IBM Content Collector V3.0 can help streamline and automate the collection and archiving process. Once archived, the capabilities of the ILG portfolio can be applied to the data, including simplified eDiscovery, retention management, and defensible disposition.
Back to top
Refer to the Hardware requirements and Software requirements sections.
Back to top
May 25, 2012: Electronic availability
June 1, 2012: Media availability
Back to top
The IBM approach to archiving and governance is to provide advanced capabilities organizations can use to identify and archive content based on its business value. Today, information stakeholders across the enterprise are often disconnected from one another - and from the data they are trying to manage. While many individuals have part of the information management picture, there is often no way to systematically connect all these individuals and the systems and data in their environment. With a comprehensive set of solutions, products, and services in a unified and integrated strategy that helps you realize the business value of your information while driving down costs and risks, and ensuring that critical business content is properly retained and protected, you can:
- Eliminate point solutions and lower cost by accomplishing both data and content archiving with collection, management, and governance offerings that work effectively across a huge range of information types
- Appraise, better understand, cull, and properly select information to archive through advanced discovery and analytics-based assessment technologies and further reduce excess information overload
- Retain, hold, and dispose of archived content efficiently and defensibly
IBM Content Collector V3.0 is designed to help you identify, collect, organize, and enhance information based on profiles you provide. IBM Content Collector V3.0 is much more than straight through archiving. A sophisticated rules engine can perform conditional analysis of the source content and determine the appropriate action including automatic classification, metadata extraction or addition, archive, archive, and declare as a record or even delete. IBM Content Collector V3.0 supports enhanced functionality such as de-duplication, single-instance storage, retention management, and data compression to reduce the size of the archive and cost of ownership.
IBM Content Collector V3.0 includes four components:
- IBM Content Collector for eMail V3.0 enables users to collect content from Lotus Domino , Microsoft Exchange, and SMTP messaging systems, and helps ensure that critical business content is properly retained and protected for compliance or other reasons.
- IBM Content Collector for Files Systems V3.0 enables users to control documents on network file shares and can be configured to automatically capture documents as they are placed in a monitored location on the file share or archive existing content based on age, file size or other criteria.
- IBM Content Collector for Microsoft SharePoint V3.0 enables users to capture content from SharePoint for long-term archive, compliance, or other reasons.
- IBM Content Collector for IBM Connections V3.0 enables users to collect and archive from the IBM Connections social business platform. IBM Content Collector for IBM Connections V3.0 supports archiving files, wikis, blogs, forums, profiles, and activities. Content is collected, archived, indexed, and made available to search tools including IBM eDiscovery Manager.
Other new and enhanced capabilities across the IBM Content Collector family:
- Improved ability to collect content from Microsoft SharePoint with support for enterprise wiki libraries, tasks, calendars, and announcements.
- New capabilities for restoring archived documents back to Microsoft SharePoint.
- New configuration options for Microsoft SharePoint to perform collection at the web application or farm level.
- New capabilities for purging stubs from mail files when content is deleted from the archive repository.
- New capabilities for purging shortcuts from file systems when content is deleted from the archive repository.
- New capabilities and improved performance when processing local archive files ( Notes® NSF and Microsoft Exchange PST files).
- New support for hierarchical folders in the IBM Content Manager V8.4 repository.
- New support for dynamic selection of IBM Content Manager V8.4 access control lists based on metadata.
- New support for IBM Content Manager for z/OS® V8.4 for eMail archiving.
- Enhancements to Configuration Manager, including Expression Editor, for defining content handling rules.
- Enhancements to IBM Content Classification integration providing more metadata handling options.
- Enhancements to system monitoring capabilities.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website
- http://www.ibm.com/able/product_accessibility/index.html
Section 508 of the US Rehabilitation Act
IBM Content Collector is capable as of June 1, 2012, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website
- http://www.ibm.com/able/product_accessibility/index.html
Back to top
Product description Language GA date
IBM Content Collector V3.0.0 Multilingual June 1, 2012
(French,
Russian,
Hebrew,
Arabic,
Korean,
Chinese -
Simplified,
Spanish,
Portuguese-Brazilian,
German,
Japanese,
Chinese -
Traditional,
Hungarian,
English,
Slovenian,
Greek,
Turkish,
Dutch, Czech,
Slovakian,
Italian,
Polish)
Back to top
Program VRM Program name
number
5724-V57 3.0.0 IBM Content Collector
Back to top
IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
- http://www.ibm.com/services/learning/
Back to top
Product information is available via the Offering Information website
- http://www.ibm.com/common/ssi
Also, visit the Passport Advantage® website
- http://www.ibm.com/software/passportadvantage
Back to top
No publications are shipped with this product.
The IBM Publications Center
- http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
Back to top
Specified operating environment
Hardware requirements
For a detailed and current view of the hardware requirements, refer to
- http://www.ibm.com/support/docview.wss?uid=swg27024229
Software requirements
IBM Content Collector for eMail V3.0, IBM Content Collector for Microsoft SharePoint V3.0, and IBM Content Collector for File Systems V3.0, and IBM Content Collector for IBM Connections V3.0 require one of the following content management servers as repository:
- IBM FileNet® Content Manager
- IBM Content Manager Enterprise Edition
A minimum of five Authorized User licenses for the specific repository deployed are required for any combination of the following to meet the minimum IBM Content Collector back-end repository licensing requirements:
- IBM Content Collector for eMail
- IBM Content Collector for File Systems
- IBM Content Collector for Microsoft SharePoint
- IBM Content Collector for IBM Connections
- IBM Content Collector for SAP Applications
For a detailed and current view of the software requirements, refer to
- http://www.ibm.com/support/docview.wss?uid=swg27024229
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Back to top
This product is only available via Passport Advantage . It is not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM Content Collector for Email Content IBM Content
Authorized Manager Collector
IBM Content Collector for Email Content IBM Content
Employee Manager Collector
IBM Content Collector for Email Content IBM Content
External Manager Collector
IBM Content Collector for File Content IBM Content
Systems Authorized Manager Collector
IBM Content Collector for File Content IBM Content
Systems Employee Manager Collector
IBM Content Collector for File Content IBM Content
Systems External Manager Collector
IBM Content Collector for IBM Content IBM Content
Connections Authorized Manager Collector
IBM Content Collector for IBM Content IBM Content
Connections Employee Manager Collector
IBM Content Collector for IBM Content IBM Content
Connections External Manager Collector
IBM Content Collector for Content IBM Content
Microsoft SharePoint Authorized Manager Collector
IBM Content Collector for Content IBM Content
Microsoft SharePoint Employee Manager Collector
IBM Content Collector for Content IBM Content
Microsoft SharePoint External Manager Collector
Program name PID Charge unit
number description
IBM Content Collector for Email 5724-V57 Per User Value
Authorized Unit
IBM Content Collector for Email 5724-V57 Per User Value
Employee Unit
IBM Content Collector for Email 5724-V57 Per User Value
External Unit
IBM Content Collector for File 5724-V57 Per User Value
Systems Authorized Unit
IBM Content Collector for File 5724-V57 Per User Value
Systems Employee Unit
IBM Content Collector for File 5724-V57 Per User Value
Systems External Unit
IBM Content Collector for IBM 5724-V57 Per User Value
Connections Authorized Unit
IBM Content Collector for IBM 5724-V57 Per User Value
Connections Employee Unit
IBM Content Collector for IBM 5724-V57 Per User Value
Connections External Unit
IBM Content Collector for Microsoft 5724-V57 Per User Value
SharePoint Authorized Unit
IBM Content Collector for Microsoft 5724-V57 Per User Value
SharePoint Employee Unit
IBM Content Collector for Microsoft 5724-V57 Per User Value
SharePoint External Unit
User Value Units
Authorized User Value Unit (AUVU) license conversion table
Cumulative Minimum Maximum User Max UVUs Cumulative Cumulative
volume authorized authorized Value for each UVUs at volume
level Units per level each disc
authorized level
1 1 20 1.00 20 20 0.0%
2 21 50 0.83 25 45 10.0%
3 51 100 0.80 40 85 15.0%
4 101 250 0.76 115 200 20.0%
5 251 500 0.60 150 350 30.0%
6 501 1,000 0.50 250 600 40.0%
7 1,001 5,000 0.47 1,900 2,500 50.0%
8 5,001 10,000 0.40 2,000 4,500 55.0%
9 10,001 25,000 0.36 5,500 10,000 60.0%
10 25,001 infinity 0.33 NA NA NA
Employee User Value Unit (EUVU) license conversion table
Cumula- Minimum Maximum User Max Cumula- Cumula-
tive employees employees Value UVUs tive UVUs tive
volume Units for at each vol
level per each level disc
employee level
1 1,000 2,500 1.000 2,500 2,500 0.0%
2 2,501 5,000 0.800 2,000 4,500 10.0%
3 5,001 10,000 0.700 3,500 8,000 20.0%
4 10,001 30,000 0.650 13,000 21,000 30.0%
5 30,001 50,000 0.550 11,000 32,000 36.0%
6 50,001 100,000 0.500 25,000 57,000 43.0%
7 100,001 300,000 0.465 93,000 150,000 50.0%
8 300,001 500,000 0.400 80,000 230,000 54.0%
9 500,001 1,000,000 0.360 180,000 410,000 59.0%
10 1,000,001 Infinity 0.320 NA NA NA
External User Value Unit (XUVU) license conversion table
Cumula- Minimum Maximum User Max Cumula- Cumula-
tive Ext Ext Value UVUs tive UVUs tive
volume Users Users Units for at each vol
level per Ext each level disc
User level
1 1,000 10,000 1.00000 10,000 10,000 0.0%
2 10,001 50,000 0.87500 35,000 45,000 10.0%
3 50,001 100,000 0.60000 30,000 75,000 25.0%
4 100,001 500,000 0.43750 175,000 250,000 50.0%
5 500,001 1,000,000 0.30000 150,000 400,000 60.0%
6 1,000,001 25,000,000 0.24375 5,850,000 6,250,000 75.0%
Charge metrics definitions
IBM Content Collector V3.0 has a structure for licensing and pricing designed for clarity, simplicity, and unity with other products in the IBM Enterprise Content Management portfolio.
For the IBM Content Collector V3.0 products, the following definitions will apply.
User means an individual (named or unnamed) within or outside of your enterprise who is permitted to access the program or any program component in any manner directly or indirectly (for instance, via a multiplexing program, device, or application server) through any means. In addition, each and every additional specific individual (named or unnamed) within or outside your enterprise, whose content may be archived, accessed, analyzed or searched, or is authorized by you to be archived, accessed, analyzed or searched, at any time by the program, either directly or indirectly (via a multiplexing program, device, or application server) through any means. A single individual permitted to access the program or any component, and whose content will be archived, accessed, analyzed or searched or is authorized as such, will only be counted as a single authorized user.
User Value Unit (UVU)
UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, please contact your IBM representative.
At all times, the number of users accessing the program or any component of the program in any manner, directly or indirectly (for instance, via a multiplexing program, device, or application server) or through any other means must not exceed your entitlement to use the program, as indicated on the applicable PoEs.
For the IBM Content Collector V3.0, three types of User Value Unit (UVU) are available.
- Authorized (AUVU): For selectively licensing internal users within your organization. The number of AUVUs you require is based on the number of authorized users within your organization that may access the program and/or whose user content may be analyzed using the program in any manner at set forth in the AUVU license conversion table.
- External (XUVU): For licensing users who are external to your organization whose user content is analyzed using the program. The number of XUVUs you require is based on the number of external users whose user content may be analyzed using the program in any manner as set forth in the XUVU license conversion table.
- Employee (EUVU): For collectively licensing all of your internal users. The number of EUVUs you require will be based on the number of employees in your Enterprise as set forth in the EUVU license conversion table.
An enterprise includes any legal entity that, by more than 50%, owns, is owned by, or is under common ownership with the licensee. The licensee is the legal entity that is authorized to execute and administer this agreement on behalf of an enterprise. The licensee need not be a company and may be the entire enterprise.
Passport Advantage program licenses
IBM Content Collector
Part description Part
number
IBM Content Collector for Email Authorized
IBM Content Collector for Email Auth User Value Unit E05P3LL
Annual SW S&S Renewal
IBM Content Collector for Email Auth User Value Unit D05XQLL
Lic + SW S&S 12 Mo
IBM Content Collector for Email Auth User Value Unit SW D05Y0LL
S&S Reinstate 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for File Systems Authorized
IBM Content Collector for File Sys Auth User Value Unit E05NZLL
Annual SW S&S Rnwl
IBM Content Collector for File Sys Auth User Value Unit D05XNLL
Lic + SW S&S 12 Mo
IBM Content Collector for File Sys Auth User Value Unit D05XPLL
SW S&S Reinst 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for Email External
IBM Content Collector for eMail Ext User Value Unit E06KTLL
Annual SW S&S Rnwl
IBM Content Collector for eMail Ext User Value Unit Lic D08DVLL
+ SW S&S 12 Mo
IBM Content Collector for eMail Ext User Value Unit SW D08DWLL
S&S Reinstate 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for Email Employee
IBM Content Collector for eMail Employee User Value E06KSLL
Unit Annual SW S&S Rnwl
IBM Content Collector for eMail Employee User Value D08DTLL
Unit Lic + SW S&S 12 Mo
IBM Content Collector for eMail Employee User Value D08DULL
Unit SWS&S Reinst 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for File Systems Employee
IBM Content Collector for File Sys Empl User Value Unit E06KULL
Annual SW S&S Rnwl
IBM Content Collector for File Sys Empl User Value Unit D08DXLL
Lic + SW S&S 12 Mo
IBM Content Collector for File Sys Empl User Value Unit D08DYLL
SW S&S Reinst 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for File Systems External
IBM Content Collector for File Sys Ext User Value Unit E06KVLL
Annual SW S&S Rnwl
IBM Content Collector for File Sys Ext User Value Unit D08DZLL
Lic + SW S&S 12 Mo
IBM Content Collector for File Sys Ext User Value Unit D08E0LL
SW S&S Reinst 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for Microsoft SharePoint
Authorized
IBM Content Collector MSSP Auth Per User Value Unit Lic D0AYNLL
+ SW S&S 12 Mo
IBM Content Collector MSSP Auth Per User Value Unit SW D0AYPLL
S&S Reinstate 12 Mo
IBM Content Collector for MS Sharepoint Auth UVU Annual E07QPLL
SW S&S Rnwl
IBM Content Collector
Part description Part
number
IBM Content Collector for Microsoft SharePoint Employee
IBM Content Collector for MS Sharepoint Empl UVU Annual E07QQLL
SW S&S Rnwl
IBM Content Collector for MS Sharepoint Empl UVU Lic + D0AYQLL
SW S&S 12 Mo
IBM Content Collector for MS Sharepoint Empl UVU SW S&S D0AYRLL
Reinst 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for Microsoft SharePoint External
IBM Content Collector for MS Sharepoint Ext UVU Annual E07QRLL
SW S&S Rnwl
IBM Content Collector for MS Sharepoint Ext UVU Lic + D0AYSLL
SW S&S 12 Mo
IBM Content Collector for MS Sharepoint Ext UVU SW S&S D0AYTLL
Reinst 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for IBM Connections Employee
ICC for IBM Connec Employee per User Value Unit Annual E0DT4LL
SW S&S Rnwl
ICC for IBM Connec Employee per User Value Unit Lic + D0PQ1LL
SW S&S 12 Mo
ICC for IBM Connec Employee per User Value Unit SW S&S D0PQ2LL
Reinstate 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for IBM Connections External
ICC for IBM Connec External per User Value Unit Annual E0DT5LL
SW S&S Rnwl
ICC for IBM Connec External per User Value Unit Lic + D0PQ3LL
SW S&S 12 Mo
ICC for IBM Connec External per User Value Unit SW S&S D0PQ4LL
Reinstate 12 Mo
IBM Content Collector
Part description Part
number
IBM Content Collector for IBM Connections Authorized
ICC for IBM Connec Authorized per User Value Unit E0DT3LL
Annual SW S&S Rnwl
ICC for IBM Connec Authorized per User Value Unit Lic + D0PPZLL
SW S&S 12 Mo
ICC for IBM Connec Authorized per User Value Unit SW D0PQ0LL
S&S Reinstate 12 Mo
Passport Advantage supply
Program name/description Part
number
IBM Content Collector V3.0.0
IBM Content Collector v3.0 for Windows™ Multilingual BF050ML
Media Pack
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Content Collector V3.0.0
Entitled maintenance Media packs description Part
offerings description number
IBM Content Collector for IBM Content Collector v3.0 BF050ML
IBM Connections Authorized for Windows Multilingual
per User Value Unit Media Pack
IBM Content Collector for IBM Content Collector v3.0 BF050ML
IBM Connections Employee for Windows Multilingual
per User Value Unit Media Pack
IBM Content Collector for IBM Content Collector v3.0 BF050ML
IBM Connections External for Windows Multilingual
per User Value Unit Media Pack
IBMContentCollectorforE-mai IBM Content Collector v3.0 BF050ML
lAuthorizedperUserValueUnit for Windows Multilingual
Media Pack
IBMContentCollectorforEmail IBM Content Collector v3.0 BF050ML
EmployeePerUserValueUnit for Windows Multilingual
Media Pack
IBMContentCollectorforEmail IBM Content Collector v3.0 BF050ML
ExternalPerUserValueUnit for Windows Multilingual
Media Pack
IBMContentCollectorforFileS IBM Content Collector v3.0 BF050ML
ystemsAuthorizedperUserValu for Windows Multilingual
eUnit Media Pack
IBMContentCollectorforFileS IBM Content Collector v3.0 BF050ML
ystemsEmployeePerUserValueU for Windows Multilingual
nit Media Pack
IBMContentCollectorforFileS IBM Content Collector v3.0 BF050ML
ystemsExternalPerUserValueU for Windows Multilingual
nit Media Pack
IBMContentCollectorforMicro IBM Content Collector v3.0 BF050ML
softSharePointAuthorizedper for Windows Multilingual
UserValueUnit Media Pack
IBMContentCollectorforMicro IBM Content Collector v3.0 BF050ML
softSharePointEmployeeperUs for Windows Multilingual
erValueUnit Media Pack
IBMContentCollectorforMicro IBM Content Collector v3.0 BF050ML
softSharePointExternalperUs for Windows Multilingual
erValueUnit Media Pack
Back to top
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form number
Program name Program Form number
number
IBM Content Collector 5724-V57 L-BHAR-8Q8H6C
The program's License Information will be available for review on the IBM Software License Agreement website
- http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
- http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
International Passport Agreement
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
- http://www.ibm.com/software/passportadvantage
This product is only available via Passport Advantage . It is not available as shrinkwrap.
Software Subscription and Support applies
Yes. Software Subscription and Support is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
- http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
- http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies
No
Educational allowance available
Not applicable.
Statement of good security practices
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
Back to top
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet® , if applicable. Additional information is also available at
- http://www.ibm.com/software/passportadvantage
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
- https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Trademarks
IBM, Lotus, Domino, Notes, z/OS, Passport Advantage, FileNet, Express and ValueNet are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
- http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
- http://www.ibm.com/planetwide/us/
ENUS212-166.PDF
