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IBM Endpoint Manager for Mobile Devices V8.2 designed to deliver comprehensive mobile device management capabilities

IBM United States Software Announcement 212-065
March 6, 2012


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now

(Corrected on March 23, 2012)

Change made in the Prices section.

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At a glance
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IBM® Endpoint Manager for Mobile Devices V8.2, built on BigFix technology, enables organizations to unify management of all enterprise devices, mobile and traditional, using a single management infrastructure.

For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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With the ever-growing number of smartphone options and the recent explosion in the use of tablet computers, IT departments must find an efficient and secure way to enable employees' use of mobile devices in the work place, while still enforcing internal security policies. Services such as application management and security controls have been delivered by IT organizations for years, but mobile device platforms have unique management needs that disrupt the traditional paradigm. Rather than implement a separate infrastructure solely for mobile devices, organizations could benefit from a single solution that effectively accounts for these unique needs while providing unified endpoint management.

Key capabilities of IBM Endpoint Manager for Mobile Devices V8.2:



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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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Description
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IBM Endpoint Manager for Mobile Devices:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM Endpoint Manager for Mobile Devices V8.2 satisfies the applicable requirements of Section 508 of the Rehabilitation Act when used in accordance with IBM's associated documentation, provided that any assistive technology with the product or products properly interoperates. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's website

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM Endpoint Manager for Mobile Devices is positioned as the endpoint lifecycle and security management engine for integrated solutions that enforces efficient configuration compliance, optimizes change management processes, and enables a self-request software management service for end users.

IBM Endpoint Manager for Mobile Devices is a key product in the operational management suite of products in the IBM service management strategy. IBM Integrated Service Management helps organizations better manage their IT infrastructure to more effectively and efficiently deliver IT services.



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Program number
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Program
number    VRM    Program name
 
5725-F99  8.2    IBM Endpoint Manager for Mobile Devices


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Education support
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Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this program.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

The hardware requirements for IBM Endpoint Manager for Mobile Devices can vary based on the managed environment and are mainly related to the machine on which the Endpoint Manager Server and the IBM Endpoint Manager Console will be installed and running.

IBM Endpoint Manager for Mobile Devices server hardware specifications

The values listed below are recommended hardware specifications that provide good performance for similar sized deployments of Endpoint Manager Mobile Device Manager. If your deployment will have over 100 IBM Manager Mobile Device Manager Console Operators, you should consider raising your hardware specifications to the next higher scale to support the large number of users or contact IBM Endpoint Manager Technical Support for more help in selecting hardware.

For best performance, use the following recommendations:

Deployment
size           CPU                   Memory     Hard disks
  
    <250       2-3 GHz                2 GB      Standard HD
   1,000       2-3 GHz - 2 Cores      4 GB      1 RAID Array (RAID 10, 5)
  10,000       2-3 GHz - 2-4 Cores    8 GB      1-2 RAID Arrays (RAID 10)
  50,000       2-3 GHz - 4 Cores     16 GB      2 RAID Arrays (RAID 10)
 100,000       2-3 GHz - 4-8 Cores   16-32 GB   2 RAID Arrays (RAID 10)
>200,000       2-3+ GHz - 8-16 Cores 32-64 GB   3 RAID Arrays (RAID 10)

Note: RAID arrays must support your using the disk cache for both reading and writing. The disk cache should be set to 50/50 read write.

Disk space requirements

The hard disk configurations listed above are focused on providing high performance disks for the database and IBM Endpoint Manager Server. The physical capacity needed for IBM Endpoint Manager is generally considered very small. A minimum of 5 GB free disk space is needed by the database, data files, and the file caches to run IBM Endpoint Manager. It is recommended that an additional 20 GB to 50 GB of disk space be available for flexibility, when using for administrative tasks such as database backups and to allow for growth.

Multiple RAID arrays normally provide more than enough disk space for Endpoint Manager Mobile Device Management so capacity concerns are not common.

Network card specifications

The IBM Endpoint Manager Server is the central communication hub of an IBM Endpoint Manager deployment and should be positioned in a data center with a high-speed network connection.

Server network speed recommendations:

For deployments over 25,000 seats, consider using teamed network cards or 1 GB connections to provide optimal network throughput for the IBM Endpoint Manager Server.

Console hardware specifications

IBM Endpoint Manager Consoles are typically installed on personal workstations and Terminal Servers or Citrix Servers.

The hardware requirements are based on the number of managed devices, which is the number of devices that an IBM Endpoint Manager Console Operator will see in their IBM Endpoint Manager Console. In most deployments, an IBM Endpoint Manager Console Operator will see a subset of the total number of devices while a master IBM Endpoint Manager Console Operator will see all of the devices.

Workstation installations

Number of
managed
computers     CPU                   Memory    Hard disks
  
    <250      1 GHz                 512 MB     50 MB free
   1,000      2 GHz                 512 MB    100 MB free
  10,000      2-3 GHz                 1 GB    250 MB free
  50,000      2-3 GHz - 2 Cores       2 GB      1 GB free
 100,000      2-3 GHz - 2 Cores       3 GB      2 GB free
>200,000      2-3 GHz - 2-4 Cores     4 GB      3 GB free

Terminal Server and Citrix Server installations

The primary constraints for the IBM Endpoint Manager Console are CPU and memory. The memory use of the IBM Endpoint Manager console goes up with the total number of managed IBM Endpoint Manager clients. These configurations assume standard usage patterns for up to 10 to 20 simultaneous IBM Endpoint Manager Console users:

Number
of IBM
Endpoint
Manager    CPU                Memory    Hard disks
 
   <250    2-3 GHz-2 Cores    2 GB      1 Raid Array (RAID 5, 10)-5 GB
                                         free
  1,000    2-3 GHz-2 Cores    4 GB      1 Raid Array (RAID 5, 10)-10 GB
                                         free
 10,000    2-3 GHz-4 Cores    8 GB      1 Raid Array (RAID 5, 10)-20 GB
                                         free
 50,000    2-3 GHz-4 Cores    8-16 GB   1 Raid Array (RAID 5, 10)-40 GB
                                         free
100,000    2-3 GHz-4-8 Cores  16-32 GB  1 Raid Array (RAID 5, 10)-80 GB
                                         free
200,000    2-3 GHz-8-16 Cores 16-32 GB  1 Raid Array (RAID 5, 10)-150 GB
                                         free

Note: The values above reflect the number of simultaneous IBM Endpoint Manager Consoles running on a single Terminal Server or Citrix Server, which means a single server can support many more IBM Endpoint Manager Console Operators in total depending on IBM Endpoint Manager Console usage patterns. Consider using more than one Terminal Server or Citrix Server if you will have more simultaneous users then the values listed here.

Important note: For larger deployments that expect over 50,000 IBM Endpoint Manager Agents or over 50 IBM Endpoint Manager Console operators, consult an IBM Endpoint Manager deployment specialist for specific recommendations on Terminal Server and Citrix.

Software requirements

The software requirements for IBM Endpoint Manager for Mobile Devices are dependent on its components, which are:

IBM Endpoint Manager server software specifications

Supported operating systems

Supported databases

SQL Standard edition is usually sufficient for smaller deployments with fewer than 50,000 computers. For more information, refer to the Microsoft knowledge base article

http://www.microsoft.com/Sqlserver/2005/en/us/compare-features.aspx

Note: Always apply the latest service pack and hot fixes for SQL server and Windows operating systems.

Console system requirements

IBM Endpoint Manager Consoles software specifications

Supported operating systems:

Required software configurations:

IBM Endpoint Manager Agent software specifications

Supported operating systems

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Endpoint Manager for Mobile Devices V8.2 is distributed with:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Endpoint Manager for Mobile Devices V8.2 use the security and auditability features of IBM WebSphere® Application Server. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Client Device

Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the Program and for every other computer or server on which the program is installed.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement(s) for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.

Pricing examples

The customer would require 25,000 of the client device part number to license the 25,000 client devices in the environment.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Tivoli
 
Product: IBM Endpoint Manager for Mobile Devices V8.2 (5725-F99)
 
Product category: TVCONFIG (configurations and operations)

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Media pack
description                                            Part number

IBM Endpoint Manager for  Mobile Devices V8.2          BJ00ZML
for Windows Multilingual Media Pack

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the following Passport Advantage part numbers in the following table is per required number of Resource Value Units. To order for Passport Advantage, specify the desired part number and quantity.

IBM Endpoint Manager for Mobile Devices V8.2 (5725-F99)

Description                                           Part number

IBM Endpoint Manager for Mobile Devices Client        D0NVTLL
Device Lic + SW S&S 12 Mo
 
IBM Endpoint Manager for Mobile Devices Client        E0DIBLL
Device Annual SW S&S Rnwl
 
IBM Endpoint Manager for Mobile Devices Client        D0NVULL
Device SW S&S Reinstate 12 Mo
 
IBM Endpoint Manager for Mobile Devices FTL           D0NVVLL
Client Device Initl FT Lic+S&S 12 Mo
 
IBM Endpoint Manager for Mobile Devices FTL           E0DICLL
Client Device SubSq FT Lic+S&S 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Media pack
description                                            Part number

IBM Endpoint Manager for Mobile Devices V8.2           BJ00ZML
Multilingual Media pack

IBM Endpoint Manager for Mobile Devices V8.2 is also available, via Web download, from Passport Advantage.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

S/390® and System z® IBM Operational Support Services - SoftwareXcel is an option if you desire added services.

License Information form number

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of Value Units, network nodes, and client devices that you have licensed.

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Prices
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Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Product Group level. You must be authorized in the Tivoli Automation Product Group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Automation.



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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com


For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

IBM, Tivoli, Passport Advantage, WebSphere, S/390, System z, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/