IBM Commerce on Cloud brings enterprise-class e-commerce capabilities to businesses of all sizes
IBM United States Software Announcement 212-063May 1, 2012
ENUS212-063.PDF
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| At a glance |
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New IBM® Smarter Commerce™ on Cloud offerings deliver the power of enterprise-class e-commerce solutions to businesses of all sizes, from small and medium-size companies to large enterprises, by providing the following capabilities on the cloud:
- An e-commerce platform to support a variety of business models
- Feature-rich store templates to help speed time-to-market
- Basic order management functionality
- Powerful, easy-to-use business user tooling to personalize the shopping experience without relying on IT resources
- A rich set of promotions and a tightly integrated search solution to help improve conversion rates and online revenue
- A secure gateway to accept payments
- Prebuilt integration with IBM Coremetrics® for web analytics
- Prebuilt integration with third-party solutions such as tax calculations, and ratings and reviews
- Ability for customer service representatives to view and manage orders
- An extendible foundation to maximize uptime and performance
- Support from IBM Global Business Services® (GBS) and Business Partners for ongoing business services
- The ability to transition between on-premise and on-cloud deployment options as customization or expenditure requirements change
For ordering, contact your IBM representative. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: VE001
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| Overview |
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You now have more choices in how you can deploy IBM's enterprise-class e-commerce capabilities with IBM Commerce on Cloud. New software as a service (SaaS) options, purchased through Passport Advantage®, are now available alongside the existing licensed version of IBM WebSphere® Commerce. IBM's new SaaS e-commerce offerings deliver a wide variety of capabilities, with deployment choices designed to meet your needs for affordability and time to market, while providing a great degree of extensibility.
IBM Commerce on Cloud can help companies that want to sell online deliver a seamless, end-to-end customer experience by quickly and affordably offering enterprise-class cloud-based e-commerce capabilities.
IBM Commerce on Cloud:
- Delivers a customer-centric shopping experience via feature-rich store templates
- Empowers your business to build relationships with customers and personalize the shopping experience with precision marketing activities
- Offers a rich set of promotions and a tightly integrated search solution to help improve conversion rates and online revenue
- Enhances the customer buying experience by providing visibility into product availability while shopping as well as post-order customer care features such as order history and order status information
- Provides a web-based interface for customer service representatives to view and manage orders
- Includes a secure gateway to accept payments, leveraging IBM Payment Systems
- Delivers prebuilt integration to IBM Coremetrics for web analytics and other advanced marketing capabilities
- Offers integration with third-party solutions in areas such as ratings and reviews and tax calculations
- Provides a complete platform for growth with the ability to transition between the cloud-based and on-premise solutions as business requirements change
With IBM Commerce on Cloud, IBM can help you speed time-to-market and provide a single source of ownership and accountability for your e-commerce operating environment with IBM hardware, software, and services. It addresses extended e-commerce platform requirements by bringing together product functionality from across the IBM Smarter Commerce portfolio.
IBM Commerce on Cloud opens up opportunities for companies of all sizes, from small and medium-size businesses to large enterprises, to quickly set up and maintain an online storefront while delivering a superior customer shopping experience similar to the largest retail brands in the world. IBM Commerce on Cloud can help improve online revenue through enterprise-class e-commerce, web analytics, payments, inventory visibility, and order management capabilities.
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| Key prerequisites |
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- Internet connection
- Browser
Refer to the Technical information section for additional information.
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| Planned availability date |
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June 30, 2012
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| Description |
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IBM Commerce on Cloud offers flexible deployment models to support businesses that are looking to jump-start and grow their online presence or to launch a new brand, channel, or geographic initiative. The offering brings together capabilities from across the IBM Smarter Commerce portfolio including IBM WebSphere Commerce, IBM Coremetrics Web Analytics, and IBM Sterling Order Management, as well as IBM Payment Systems. Features include prebuilt integration with IBM and third party solutions such as sales tax calculations, ratings, and reviews. It provides store templates and prebuilt integration to launch a complete e-commerce store in a shortened deployment time with minimal up-front investments along with powerful tools that allow business users to manage their site effectively without special technical skills.
This new offering can help businesses to:
- Rapidly launch e-commerce storefronts that deliver a rich shopping experience
- Deliver a rich, contextual customer experience across multiple customer touch points
- Increase customer satisfaction and loyalty by strengthening relationships and delivering a rich, differentiated customer experience
- Provide powerful, easy-to-use business user tooling to empower the line-of-business to create, manage, and personalize marketing, promotions, catalogs, and merchandising, all without relying on IT resources
- Segment customers and deliver personalized marketing campaigns and promotions
- Manage catalog, merchandising associations, site content, and search engine optimization activities
- Manage order sourcing, scheduling, and order status
- Integrate with third-party solutions such as sales tax, payments, ratings, and reviews
- Leverage this flexible and extendible foundation to maximize up-time and performance
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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| Product positioning |
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This new IBM Smarter Commerce on Cloud solution expands the choices in deployment options for IBM enterprise-class e-commerce capabilities by introducing new software as a service (SaaS) offerings in Passport Advantage alongside the existing licensed version of IBM WebSphere Commerce.
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| Program number |
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Program Program number name 5725-G69 IBM Commerce on Cloud
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage website
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| Publications |
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Product information is included with the program and can be accessed from the user interface.
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| Technical information |
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Specified operating environment
Hardware requirements
- A workstation that supports the browser being used
- A direct Internet connection
Software requirements
Business User Tools is supported in:
- Microsoft™ Internet Explorer 7.0 and 8.0
- Firefox 3.6
Storefronts are supported in the leading browsers, such as Internet Explorer, Firefox, Safari, and Google Chrome. For the latest levels of support, refer to the documentation for this program at availability.
Companion products
IBM Coremetrics Web Analytics enables e-commerce marketers and merchandisers to increase online revenues and gain a competitive edge from analytics and by more effectively targeting prospective customers with relevant content.
IBM Payments is a hosted payment system service that provides a security-rich, centralized gateway to accept payments globally, enabling reduced costs, increased revenue, improved efficiency and greater flexibility.
Planning information
Packaging
This product is accessed from the Internet. There are no physical or electronic deliverables.
Security, auditability, and control
IBM customer data is protected by a two-pronged security strategy comprising perimeter security practices and application level security, all driven by IBM data security requirements.
Perimeter practices ensure that security controls, system patching, monitoring, and alerting are uniformly implemented and maintained for all service offerings. These practices cover disaster recovery, regulatory compliance, operational risk assessment, and auditing procedures. Regular penetration testing and ethical hacking tests are performed.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Software Services |
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team to provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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| Ordering information |
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Product group: Smarter Commerce
Product Product
identifier identifier description
5725-G69 IBM Commerce on Cloud
Product category: Commerce on Cloud
Charge metric
Part number or
Program name PID number Charge metric
IBM Commerce on Cloud 5725-G69 Per Ten Thousand
USD Sales
Revenue
Per Ten Thousand USD Sales Revenue
Ten Thousand USD Sales Revenue is a unit of measure by which the IBM SaaS can be obtained. Ten Thousand USD Sales Revenue is the amount of revenue generated by customer through tracked online initiatives expressed in Ten Thousand United States Dollars (USD) as tracked by the IBM SaaS. Sufficient entitlements must be obtained to cover the total USD Sales Revenue generated during the measurement period specified in a Proof of Entitlement (PoE) or Transaction Document.
Passport Advantage
IBM Commerce on Cloud (5725-G69)
Part
Program name and description number
IBM Commerce on Cloud 10K USD Sales Revenue per Annum D0P5LLL
IBM Commerce on Cloud 10K USD Sales Revenue Daily Fee D0P5MLL
Partial Month
IBM Commerce on Cloud 10K USD Sales Revenue Overage D0P5NLL
IBM Commerce on Cloud 10K USD Sales Revenue One-time D0P5PLL
Set Up
IBM Commerce Service 10K USD Sales Revenue per Annum D0P76LL
IBM Commerce Service 10K USD Sales Revenue Daily Fee D0P77LL
Partial Month
IBM Commerce Service 10K USD Sales Revenue Overage D0P78LL
IBM Commerce Service 10K USD Sales Revenue One-time D0P79LL
Set Up
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Passport Advantage Agreement and the IBM SaaS Terms of Use Agreement.
Subscription
This offering requires a customer-signed IBM International Passport Agreement and an IBM SaaS Terms of Use agreement. The Terms of Use Agreement outlines the terms of this offering.
Technical support
Technical support is included with subscriptions purchased through Passport Advantage and Passport Advantage Express® and is provided for this IBM SaaS offering and Enabling Software, as applicable, during the Subscription Period as set forth in the Terms of Use Agreement.
Technical support is included with the IBM SaaS and is not available as a separate offering.
Terms of Use
The Terms of Use documents for these offerings are available on the IBM Software as a Service Terms of Use website
Limited warranty applies
Yes
Limited warranty
IBM warrants that the IBM SaaS will conform to the specifications contained in the Terms of Use. Such specifications may be supplied only in the English language unless required by local law, without the possibility of contractual waiver or limitation. The warranty will not apply to the extent that there has been misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by Customer or a third party, or failure or damage caused by a product for which IBM is not responsible. IBM does not warrant uninterrupted or error-free operation of the service or that IBM will correct all service defects. You are responsible for the results obtained from the use of the service.
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel
No
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Not applicable.
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| Prices |
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For Passport Advantage information and charges, contact your IBM Representative. Additional information is available at
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
For more financing information, visit
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| Order now |
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To order, contact your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: VE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Trademarks
Smarter Commerce is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Coremetrics, Global Business Services, Passport Advantage, WebSphere, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
