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IBM Unica eMessage makes email and other outbound digital campaigns part of a cross-channel marketing program

IBM United States Software Announcement 211-244
July 19, 2011


Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications


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At a glance
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IBM® Unica eMessage extends IBM Unica Campaign's best-in-class campaign management capabilities to email and other outbound digital campaign channels. IBM Unica eMessage includes the following capabilities:

  • Control the cadence, frequency, and timing of the entire email and other outbound digital campaign program
  • Accelerate the time it takes marketers to put cross-channel marketing efforts into production
  • Reduce the total cost of ownership through a combined hosted and on-premises solution
  • Minimize the technical resources, infrastructure, and related costs needed to set up, launch, measure, and track cross-channel campaigns
  • Optimize email and other outbound digital campaigns through integrated deliverability and rendering technology with IBM Unica Email Optimization Tools
  • Protect customer information by maintaining and securing customer data on-premise

IBM Unica eMessage is delivered as Software-as-a-Service (SaaS) through IBM Passport Advantage®.



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Overview
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IBM Unica eMessage is part of the IBM Unica Enterprise suite. IBM Unica eMessage allows marketers to preview, create, test and execute highly targeted email and other outbound digital campaigns. With IBM Unica eMessage, marketers can extend IBM Unica Campaign's best-in-class campaign management capabilities to deliver their email marketing campaigns through a world-class infrastructure that has been architected and maintained according to established industry best practices for the delivery of marketing email.

With IBM Unica eMessage, marketers can:

  • Focus more on email strategy and less on maintaining infrastructure: IBM Unica eMessage gives marketers the ability to launch and deliver email and other outbound digital campaigns without concerning themselves with the maintenance of the messaging infrastructure, allowing them to focus on targeting strategies and content creation. The quick turnaround of campaigns creates a seamless and interactive communication between customers and marketers, sustaining the customer's interest and the message's relevance and appeal.
  • Make email part of a cross-channel customer dialog: Utilizing their existing customer data where it sits now, marketers can define, manage, and execute highly targeted and timely communications and make email and other outbound digital messages part of an engrossing, cross-channel dialog with each and every customer. Campaigns targeted at predefined customer segments can be launched immediately or scheduled for automated delivery in the future.
  • Ensure delivery and readability of messages once sent: By integrating a host of email rendering and optimization tools, IBM Unica eMessage ensures marketers' message content will display as intended across the world's most important Internet service providers (ISPs) and mobile and desktop email clients. Once content is optimized, marketers can test the delivery of that content to ensure mission-critical campaigns arrive in their customers' inboxes. If problems preventing a successful launch and delivery are detected, IBM Unica eMessage provides the intelligence to help streamline the triage and diagnosis of the delivery issue and bring it to a speedy resolution.


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Key prerequisites
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Requires:



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Planned availability date
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July 19, 2011



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Description
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IBM Unica eMessage extends IBM Unica Campaign's best-in-class campaign management capabilities to email and other outbound digital campaigns with capabilities to create, preview, test, execute, and track messages. IBM Unica eMessage delivers more effective stand-alone campaigns, as well as integrating email and other outbound digital campaigns into cross-channel marketing strategies.

The easiest, most powerful way to target and personalize email and mobile messages

Email and other outbound digital messages are critical communications channels for most marketing organizations today. To be effective, these channels must be capable of sending fully targeted and personalized messages that are completely integrated with your customer data via an email service provider or other messaging service. Additionally, marketing messages must be delivered quickly and cost effectively in spite of these integration challenges.

You could handle execution of your campaigns yourself, but it means you must take on the complexity of ensuring delivery and maintaining deliverability. The solution is IBM Unica eMessage, a companion product to IBM Unica Campaign, which provides on-premise software for designing campaigns, with messages, delivery, and deliverability services managed by IBM Unica eMessage -- the best of both worlds.

Faster, easier, cheaper, better, smarter

IBM Unica eMessage's powerful combination of on-premise software and hosted delivery services makes the process of sending email and other outbound digital messages:

  • Faster - fewer steps and less manual data movement
  • Easier - less integration work, outsourced delivery and deliverability, and a single vendor relationship to manage
  • Cheaper - no need to pay premium prices just to get messages delivered
  • Better - synchronization with other outbound and inbound channels enables an interactive, cross-channel dialogue with customers
  • Smarter - a more complete understanding of the revenue messages drive and deep insight into customer behavior

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Reference information
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Refer to Software Announcement 211-137, dated April 26, 2011.



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Program number
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Program     Program
number      name

5725-E28    IBM Unica eMessage


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage website

http://www.ibm.com/software/passportadvantage


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Publications
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Product information is included with the service and can be accessed via the user interface.



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Technical information
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Specified operating environment

Hardware requirements
  • A workstation that supports the browser being used
  • A direct Internet connection
Software requirements

One of the following browsers:

  • Microsoft® Windows® Internet Explorer 7 for Microsoft Windows XP, Microsoft Vista, or Microsoft Windows 7
  • Microsoft Windows Internet Explorer 8 for Microsoft Windows XP or Microsoft Vista

Ability to delegate nameserver authority for an email-specific sub-domain or second-level domain to IBM (as directed by IBM).

IBM Unica eMessage requires IBM Unica Campaign.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

This product is accessed via the Internet. There are no physical or electronic deliverables.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. We provide the global reach, intellectual capital, industry insight, and and technology leadership to to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group:  Enterprise Marketing Management
 
Product      Product
identifier   identifier description

5725-E28     IBM Unica eMessage
 
Product category:  Unica
Charge metric
                                Part number or
Program name                    PID number           Charge metric
 
IBM Unica eMessage               5725-E28            Emails Sent

Emails Sent

Emails Sent is a unit of measure by which the IBM SaaS can be obtained. An email is an electronic communication sent through the IBM SaaS. Sufficient entitlements must be obtained to cover the highest number of Emails Sent during the measurement period specified in customer's Proof of Entitlement (PoE) or Transaction Document.

Passport Advantage

                                                     Part
Program name and description                         number
 
IBM Unica eMessage Partial Month Charge              D0L24LL
 
IBM Unica eMessage 1000 Emails Sent per Month        D0L25LL
 
IBM Unica eMessage Reputation Identity On-Demand     D0L26LL
    Setup
 
IBM Unica eMessage Test Account On-Demand Setup      D0L27LL
 
IBM Unica eMessage One-Time Setup                    D0L28LL
 
IBM Unica eMessage 1000 Emails Sent SaaS Overage PA  D0L2ALL
 
IBM Unica eMessage Reputation Identity SaaS Setup    D0L4LLL
 
IBM Unica eMessage Test Account SaaS Setup           D0L4MLL
 


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents, such as the IBM International Passport Advantage Agreement and Terms of Use Agreement.

This product is only available via Passport Advantage.

Subscription

This offering requires a customer-signed IBM International Passport Agreement and IBM SaaS Terms of Use Agreement. This document references the IBM Unica eMessage "Terms of Use" document, which outlines the terms of this offering.

Technical support

Technical support is included with subscriptions purchased through Passport Advantage and Passport Advantage Express® and is provided for this IBM SaaS offering and Enabling Software, as applicable, during the Subscription Period as set forth in the Terms of Use Agreement.

For details and to request support, visit

https://customers.unica.com/user/login?destination=%3Cfront%3E

Technical support is included with the IBM SaaS and is not available as a separate offering.

Terms of Use

The program's Terms of Use document is available on the IBM Software as a Service Terms of Use website

http://www.ibm.com/software/sla/sladb.nsf/sla/tou
Limited warranty applies

No

Other terms
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Prices
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For Passport Advantage information and charges, contact your IBM representative. Additional information is available at

http://www.ibm.com/software/howtobuy/passportadvantage/

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Order now
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To order, contact your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
For your IBM representative: callserv@ca.ibm.com


 
Mail:      IBM Teleweb Customer Support
           ibm.com Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Trademarks

IBM, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use