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IBM WebSphere DataPower Edge Appliance XE82 firmware support is available

IBM United States Software Announcement 211-214
June 14, 2011


Table of contents
Overview Overview Program number Program number
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices


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Overview
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WebSphere® DataPower® Appliance support offers software entitlement for one year with remote call-in support for WebSphere DataPower Edge Appliance XE82. With WebSphere DataPower Appliance Support, you can:

  • Obtain remote assistance to answer DataPower usage, installation, and technical questions
  • Report DataPower appliance problems to WebSphere DataPower support specialists
  • Obtain assistance to isolate and diagnose problems from WebSphere DataPower support specialists


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Key prerequisites
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WebSphere DataPower Edge Appliance XE82



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Planned availability date
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June 15, 2011



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Description
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WebSphere DataPower Edge Appliance XE82 support offers comprehensive, remote usage support for the WebSphere DataPower appliances to help with problem determination and resolution. The WebSphere DataPower Appliances support team provides defect-level support designed to help resolve problems quickly and efficiently within your time zone.

WebSphere DataPower Appliances Remote Support is a one-year contract offering that enables you to maintain either voice or electronic support during normal business hours. The purchase of WebSphere DataPower Appliances includes 12 months of WebSphere DataPower Appliances Remote Support.

Support includes:

  • Nine hours per day, five days per week within your time zone for noncritical issues
  • Twenty-four hours per day, seven days per week for critical (Sev 1) issues
  • Telephone or electronic access to IBM® Support Specialists
  • Electronic access for one year to periodic defect support updates

WebSphere DataPower Edge Appliance XE82 support is a one-year contract offering that enables you to maintain either voice or electronic support during normal business hours. The price for the initial one-year Remote Support is included in the price of the WebSphere DataPower appliance. The one-year Remote Support contract starts on the date your WebSphere DataPower appliance is shipped.

For information about warranty service upgrades and maintenance services, refer to the ServiceSuite™ and ServiceElect maintenance section of Hardware Announcement 111-115, dated June 14, 2011.



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Reference information
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For information WebSphere DataPower Edge Appliance XE82, refer to Hardware Announcement 111-115, dated June 14, 2011.



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Program number
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WebSphere DataPower Appliance Support is available for WebSphere DataPower Edge Appliance XE82.

                                           Program
Program name                        VRM    Number
  
WebSphere DataPower Appliances
  License + maintenance 12-mo       4.0.0  5765-CS2
  1-year registration and renewal   1.1.0  5765-CS3
  1 year after license              1.1.0  5765-CS4
  3-year Registration               1.1.0  5765-CS5
  3-year Renewal                    1.1.0  5765-CS6
  3-year After License              1.1.0  5765-CS7

Note: WebSphere DataPower Appliance Support is ordered via the configurator aid ECFGSSG.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=211-214


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi


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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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Charge metric

IBM WebSphere DataPower Edge Appliance Support

WebSphere DataPower Edge Appliance XE82

PID Number  Program name                             Charge metric
 
5765-CS2    IBM WebSphere DataPower Appliance        Per Appliance
             Support
             License + Maintenance 12 mo
 
5765-CS3    IBM WebSphere DataPower Appliances       Per Appliance
             Remote Support
             1-year Registration and Renewal
 
5765-CS4    IBM WebSphere DataPower Appliances       Per Appliance
             Remote Support
             1 year after license
 
5765-CS5    IBM WebSphere DataPower Appliances       Per Appliance
             Remote Support
             3-year Registration
 
5765-CS6    IBM WebSphere DataPower Appliances       Per Appliance
             Remote Support
             3-year Renewal
 
5765-CS7    IBM WebSphere DataPower Appliances       Per Appliance
             Remote Support
             3-year After License

IBM WebSphere DataPower Appliances Options

WebSphere DataPower Edge Appliance XE82

Feature                                                  Feature
PID          Description                                 number
 
IBM WebSphere DataPower Appliances
 
5765-CS2     License + Maintenance 12 mo                 0001

This offering includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

IBM WebSphere DataPower Edge Appliance Support

WebSphere DataPower Edge Appliance XE82

Feature                                                  Feature
PID          Description                                 number
 
IBM WebSphere DataPower Appliance Support
 
5765-CS3     1-year Registration and Renewal
              No Charge 1-year Registration              0001
              SW Maint 1-year Renewal                    0003
5765-CS4     1 year after license                        0001
5765-CS5     3-year Registration                         0001
5765-CS6     3-year Renewal                              0001
5765-CS7     3-year After License                        0001


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

Not applicable

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

This program is licensed under the IBM International Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

Not applicable

Limited warranty applies

Not applicable

Limited warranty

Not applicable

Program technical support

Technical support of a program product version or release will be available for a minimum of two years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

Not applicable

Volume orders (IVO)

No

Passport Advantage applies

No

Usage restriction

No

Software Subscription and Support (Software Maintenance) applies

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

IBM Operational Support Services - SoftwareXcel

No

Other support

Support Registration

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable institution customers.



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Prices
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Information on charges is available at

http://www.ibm.com/support

Choose the option entitled Purchase/upgrade tools.

Feature                                                  Feature
PID         Description                                  number
 
            IBM WebSphere DataPower Edge Appliance
5765-CS2     License + Maintenance 12 mo                 0001

IBM WebSphere DataPower Edge Appliance Support

WebSphere DataPower Edge Appliance XE82

Feature                                                  Feature
PID         Description                                  number
 
            IBM WebSphere DataPower Edge Appliance
 
5765-CS3     1-year Registration and Renewal
              No Charge 1-year Registration              0001
              SW Maint 1-year Renewal                    0003
5765-CS4     1 year after license                        0001
5765-CS5     3-year Registration                         0001
5765-CS6     3-year Renewal                              0001
5765-CS7     3-year After License                        0001

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing
Trademarks

ServiceSuite is a trademark of IBM Corporation in the United States, other countries, or both.

WebSphere, DataPower, IBM and Passport Advantage are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use