IBM Case Manager V5.0 promises advanced capabilities
that drive optimized case outcomes
IBM United States
Software Announcement 210-398
November 16, 2010
(Corrected on January 18, 2011)
Added Availability
of national languages section.
(Corrected on December 9, 2010)
Updated information
in the Description section.
IBM® Case
Manager V5.0:
- Optimizes case outcomes by providing case and knowledge workers a contextual
environment delivering a 360-degree view of a case and all associated information,
people, and tasks.
- Decreases time-to-value through business user focused design capabilities,
including reusable templates and interview-style interfaces for case construction.
- Enables organizations to capitalize on established business process management
facilities. Case workers can easily create and participate in ad-hoc workflow
as well as structured processes.
- Empowers case and knowledge workers with real-time and historical metrics
as well as integrated sentiment and content analysis to optimize case workloads
and help remediate situations affecting case management.
- Provides sophisticated decision management capabilities through a simplified
and integrated business rules management approach.
- Maximizes case worker productivity by simplifying collaboration through
integrated social networking and communications capabilities.
For ordering, contact your IBM representative, an IBM Business Partner,
or IBM Americas
Call Centers at 800-IBM-CALL,
Reference: YE001
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IBM Case
Manager V5.0 unites information, process, and people to provide a 360-degree
view of case information. Key to IBM Case Manager is case and knowledge worker
empowerment capabilities you can use to extract critical information through
integrated business rules, collaboration, and analytics -- enhancing decision
making ability and helping you achieve more successful case outcomes.
IBM Case
Manager V5.0 uniquely integrates content, process, and people (capabilities)
to deliver the next generation of case management applications. IBM Case Manager
V5.0 provides a foundation for capturing organizational best practices in
templates and solutions to shorten the time-to-value. It also provides business-oriented
tools for the development and deployment of these applications to assure business
user participation and ownership of the case application. Leveraging modern
Web 2.0 concepts, dynamic case-oriented applications can be assembled or reassembled
from components, fostering reuse and providing quick delivery to the end user.
At the center of a case is the entity that initiated it - usually a customer
or citizen - but it could be any business entity in any vertical industry. IBM Case
Manager V5.0 supports all interactions through a customer-centric focus to
collaborate and solve a specific business problem. IBM Case Manager V5.0 supports multiple
information sources while at the same time supporting consistent, multi-channel
output including correspondence, email, web, call center, and text.
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December 10, 2010: Electronic availability
December 16, 2010: Media availability
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IBM Case
Manager V5.0 provides an extensible infrastructure so you can express case
solutions to meet your specific vertical and horizontal requirements. Templates
comprised of solution-specific elements such as data models, process models,
user interface components, rule sets, and case configurations can be used
to accelerate deployment. Business users can add their own template assets
as well as create complete case management applications to meet specific industry
and customer needs.
The analytics capabilities in IBM Case Manager V5.0 provide the tools
to derive deep insight from all artifacts in a case including structured and
unstructured information. This insight can provide both micro and macro optimization
of case work. At a micro level, it can optimize how case workers execute their
responsibility on a case or which cases an individual case worker prioritizes
based on real-time information and key performance indicators (KPIs).
At the macro level, the analytic tools can look across the entire case
load and help you understand patterns that will impact outcomes across the
department. With this information, you can take proactive measures to improve
performance such as reallocating work, involving more subject matter experts,
enhancing the support information provided, and enhancing training.
IBM Case
Manager V5.0 uniquely leverages important IBM technologies to deliver benefits required
by knowledge workers and case business owners.
- IBM Case
Manager's core case infrastructure is based on IBM FileNet Business Process Manager V5.0,
which includes unified content and process capabilities for case management
as well as content integration and federation to other IBM Content Manager Enterprise Edition, IBM Content
Manager OnDemand, and non-IBM repositories.
- The full power of Lotus® collaboration and social networking capabilities
such as real-time collaboration, secure team rooms, enterprise profiles, and
managed activities enhance the case process and provide the case worker with
the tools to leverage enterprise knowledge and experience. It also allows
the case worker to interact with a case directly from their office productivity
tools such as Microsoft® Office or IBM Lotus Symphony.
- Rules can be authored and abstracted in IBM WebSphere ILOG jRules creating
a powerful mechanism for implementing rule-based criteria in a case.
- IBM Mashup
Center is used to create very dynamic case applications bringing together
disparate user interface components and data sources optimized for the role
or the individual user. Electronic forms can be used to deliver forms-based
components to the UI.
- IBM Cognos
Real-time Monitoring analytics provide spectrum real-time monitoring and dashboarding
capabilities.
- The ability to search, discover, and perform analytics on structured and
unstructured case artifacts is provided. Possessing this ability empowers
knowledge workers and management with text mining, trend analysis, and pattern
detection and anomaly highlighting to make smarter case decisions.
- Users have the ability to set retention policies, records policies, and
decommissioning strategies, providing users with enhanced capabilities they
can use to address formal regulatory compliance and legal discovery requirements.
- Through IBM Case
Manager, you have a variety of business process capabilities to support transaction,
event management, or integration-centric requirements. Leveraging IBM WebSphere® Process
Server, IBM WebSphere Business
Events, and other related offerings allow IBM Case Manager to participate in scenarios
where strong event management and integration is required. Sophisticated enterprises
may choose to leverage both WebSphere Process Server and IBM FileNet P8
to cover the broad spectrum of their Business Process Manager (BPM)-related
needs.
- IBM Case
Manager can leverage the IBM Enterprise Content Management (ECM) portfolio strategy
for content integration and federation so that content from any source can
be included in a case. In particular, content in SharePoint, Open Text LiveLink,
or EMC Documentum, as well as many other sources, can be leveraged. IBM Case Manager
V5.0 also benefits from the adoption of Content Management Interoperability
Services (CMIS) as an industry standard for accessing content repositories.
IBM Case
Manager V5.0 includes the following components:
- IBM Case
Manager Builder
- IBM Case
Manager Client
- IBM Case
Manager API
- IBM Case
Manager Administration Client
- IBM FileNet Business
Process Manager
- IBM FileNet Content Manager
Bundled IBM software
components with limited use license terms:
- IBM Mashup Center V3.0
- IBM Lotus Sametime Entry V8.5.1
- IBM Content Analytics V2.2
- IBM WebSphere ILOG jRules V7.1.1
- IBM Cognos
Real-time Monitoring V10.1
- IBM DB2® Workgroup
Server Edition V9.7
- IBM WebSphere Application
Server V7.0
Optional pre-integrated components with limited use license terms:
- IBM WebSphere Process Server
Prerequisite:
- IBM FileNet Business Process Manager V5, or later
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) can be
requested via the IBM website
- http://www.ibm.com/able/product_accessibility/index.html
Section 508 of the U.S. Rehabilitation Act
IBM Case
Manager is capable as of December 16, 2010, when used in accordance with IBM's
associated documentation, of satisfying the applicable requirements of Section
508 of the Rehabilitation Act, provided that any assistive technology used
with the product properly interoperates with it. A U.S. Section 508 Voluntary
Product Accessibility Template (VPAT), containing details on the products
accessibility compliance, can be requested on the following website
- http://www.ibm.com/able/product_accessibility/index.html
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Product description Language General availability date
IBM Case Manager Multilingual December 16, 2010
V5.0.0 (French,
Korean,
Chinese-Simplified,
Spanish,
Portuguese-Brazilian,
German,
Japanese,
Chinese-Traditional,
Italian)
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Program VRM Program name
number
5725-A15 5.0.0 IBM Case Manager
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Product information is available via the Offering Information website
- http://www.ibm.com/common/ssi
Also, visit the Passport Advantage® website
- http://www.ibm.com/software/passportadvantage
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No publications are shipped with this product.
The IBM Publications
Center
- http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product publications
and marketing material with a catalog of 70,000 items. Extensive search facilities
are provided. Payment options for orders are via credit card (in the U.S.)
or customer number for 20 countries. A large number of publications are available
online in various file formats, and they can all be downloaded by all countries.
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Specified operating environment
Hardware requirements
IBM Case
Manager V5.0 supports a breadth of hardware platforms.
For the most current and complete information on hardware requirements
for IBM Case
Manager V5.0 visit
- http://www.ibm.com/support/docview.wss?uid=swg27019831
Software requirements
For the most current and complete information on software requirements
for IBM Case
Manager V5.0 visit
- http://www.ibm.com/support/docview.wss?uid=swg27019831
Also visit the IBM Case Manager support page at
- http://www.ibm.com/support/entry/portal/Software/Information_Management/Case_Manager
The program's specifications and specified operating environment information
may be found in documentation accompanying the program, if available, such
as a README file, or other information published by IBM, such as an announcement letter. Documentation
and other program content may be supplied only in the English language.
Performance considerations
Consult your account team to size your system using the IBM Techline process.
Information about the Techline process can be found at:
- http://www-03.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS1672
Planning information
Customer responsibilities
Software Subscription and Support (also referred to as Software Maintenance)
is included with licenses purchased through Passport Advantage and Passport
Advantage Express. Product upgrades and technical support are provided
by the Software Subscription and Support (also referred to as Software Maintenance)
offering as described in the Agreements. Product upgrades provide the latest
versions and releases to entitled software, and technical support provides
voice and electronic access to IBM support organizations, worldwide.
IBM includes
one year of Software Subscription and Support (also referred to as Software
Maintenance) with each program license acquired. The initial period of Software
Subscription and Support (also referred to as Software Maintenance) can be
extended by the purchase of a renewal option, if available.
Packaging
- IBM Case
Manager V5.0.0 Quick Start Guide Mulitlingual DVD
- IBM Case
Manager V5.0.0 AIX® Mulitlingual
DVD
- IBM Case
Manager V5.0.0 RedHat Linux® Mulitlingual DVD
- IBM Case
Manager Platform Installation Tool V5.0.0 Mulitlingual AIX, RedHat Linux DVD
Security, auditability, and control
The security functions of IBM Case Manager uses the security and auditability features
of the host software.
The customer is responsible for evaluation, selection, and implementation
of security features, administrative procedures, and appropriate controls
in application systems and communication facilities.
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This product is only available via Passport Advantage. It is
not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM Case Manager Authorized Case Case Manager
IBM Case Manager Employee Case Case Manager
IBM Case Manager External Case Case Manager
User Value Units
Authorized User Value Unit (AUVU) license conversion table
Cumulative Minimum Maximum User Max UVUs Cumulative Cumulative
volume authorized authorized Value for each UVUs at volume
level Units per level each disc
authorized level
1 1 20 1.00000 20 20 0.0%
2 21 50 0.83333 25 45 10.0%
3 51 100 0.80000 40 85 15.0%
4 101 250 0.76666 115 200 20.0%
5 251 500 0.60000 150 350 30.0%
6 501 1,000 0.50000 250 600 40.0%
7 1,001 5,000 0.47500 1,900 2,500 50.0%
8 5,001 10,000 0.40000 2,000 4,500 55.0%
9 10,001 25,000 0.36666 5,500 10,000 60.0%
10 25,001 10,000,000 0.33333 3,324,967 3,334,967 67.0%
Employee User Value Unit (EUVU) license conversion table
Cumula- Minimum Maximum User Max Cumula- Cumula-
tive employees employees Value UVUs tive UVUs tive
volume Units for at each vol
level per each level disc
employee level
1 1,000 2,500 1.000 2,500 2,500 0.0%
2 2,501 5,000 0.800 2,000 4,500 10.0%
3 5,001 10,000 0.700 3,500 8,000 20.0%
4 10,001 30,000 0.650 13,000 21,000 30.0%
5 30,001 50,000 0.550 11,000 32,000 36.0%
6 50,001 100,000 0.500 25,000 57,000 43.0%
7 100,001 300,000 0.465 93,000 150,000 50.0%
8 300,001 500,000 0.400 80,000 230,000 54.0%
9 500,001 1,000,000 0.360 180,000 410,000 59.0%
10 1,000,001 100,000,000 0.320 31,680,000 32,090,000 67.9%
External User Value Unit (XUVU) license conversion table
Cumula- Minimum Maximum User Max Cumula- Cumula-
tive Ext Ext Value UVUs tive UVUs tive
volume Users Users Units for at each vol
level per Ext each level disc
User level
1 1,000 10,000 1.00000 10,000 10,000 0.0%
2 10,001 50,000 0.87500 35,000 45,000 10.0%
3 50,001 100,000 0.60000 30,000 75,000 25.0%
4 100,001 500,000 0.43750 175,000 250,000 50.0%
5 500,001 1,000,000 0.30000 150,000 400,000 60.0%
6 1,000,001 25,000,000 0.24375 5,850,000 6,250,000 75.0%
7 25,000,001 50,000,000 0.15000 3,750,000 10,000,000 80.0%
8 50,000,001 250,000,000 0.13750 27,500,000 37,500,000 85.0%
9 250,000,001 500,000,000 0.05000 12,500,000 50,000,000 90.0%
10 500,000,001 100,000,000,000 0.05000 4,975,000,000 5,025,000,000 95.0%
Program name PID Charge unit
number description
IBM Case Manager Authorized 5725-A15 Per User Value
Unit for Linux
on System z
IBM Case Manager Authorized 5725-A15 Per User Value
Unit
IBM Case Manager Employee 5725-A15 Per User Value
Unit
IBM Case Manager Employee 5725-A15 Per User Value
Unit for Linux
on System z
IBM Case Manager External 5725-A15 Per User Value
Unit
IBM Case Manager External 5725-A15 Per User Value
Unit for Linux
on System z
Charge metrics definitions
User Value Unit (UVU)
UVU is the metric by which this program is licensed. UVU entitlements are
based on the number of users for the given program. A Proof of Entitlement
(PoE) must be obtained for the appropriate number of UVUs required for your
environment as defined by the specific program terms. The UVU entitlements
are specific to the program and may not be exchanged, interchanged, or aggregated
with UVU entitlements of another software program. UVU licensing offers you
price benefits for customers by enabling a lower cost of incremental growth
of resources. To understand these benefits of UVU licensing, and to determine
how many UVUs to obtain for the program, contact your IBM representative.
Passport
Advantage program licenses
IBM Case
Manager
Part description Part
number
IBM Case Manager Authorized
IBM Case Manager Auth UVU Annual SW S&S Rnwl E0AR9LL
IBM Case Manager Auth UVU Lic + SW S&S 12 Mo D0GR0LL
IBM Case Manager Auth UVU SW S&S Reinstate 12 Mo D0GR1LL
IBM Case
Manager
Part description Part
number
IBM Case Manager Employee
IBM Case Mgr Emp UVU Annual SW S&S Rnwl E0ARPLL
IBM Case Mgr Emp UVU Lic + SW S&S 12 Mo D0GRZLL
IBM Case Mgr Emp UVU SW S&S Reinstate 12 Mo D0GS0LL
IBM Case
Manager
Part description Part
number
IBM Case Manager External
IBM Case Mgr Ext UVU Annual SW S&S Rnwl E0ARTLL
IBM Case Mgr Ext UVU Lic + SW S&S 12 Mo D0GS7LL
IBM Case Mgr Ext UVU SW S&S Reinstate 12 Mo D0GS8LL
Passport
Advantage trade-up licenses
IBM Case
Manager
Precursor product Trade-up product Part
number
IBM Case Manager External
IBM FileNet Bus Process IBM Case Mgr XUVU from BPM D0HC4LL
Manager Ext User XUVU Trade Up Lic + SW S&S
12 Mo
IBM Case
Manager
Precursor product Trade-up product Part
number
IBM Case Manager Employee
IBM FileNet Bus Process IBM Case Mgr Emp UVU from D0HC1LL
Manager Employee BPM Emp UVU Trade Up Lic +
SW S&S 12 Mo
IBM Case
Manager
Precursor product Trade-up product Part
number
IBM Case Manager
Authorized
IBM FileNet Business IBM Case Manager Auth UVU D0H5FLL
Process Manager Authorized from FN BPM Auth UVU Trade
Up Lic + SW S&S 12 Mo
Passport Advantage supply
Program name/description Part
number
IBM Case Manager V5.0.0
IBM Case Manager V5.0 Muliplatforms Multilingual Media BQ01PML
Pack
Passport Advantage customer: Media pack
entitlement details
Customers with active maintenance or subscription for the products listed
are entitled to receive the corresponding media pack.
IBM Case Manager V5.0.0
Entitled maintenance Media packs description Part
offerings description number
IBM Case Manager IBM Case Manager V5.0 BQ01PML
Authorized User Value Unit Muliplatforms Multilingual
Media Pack
IBM Case Manager IBM Case Manager V5.0 BQ01PML
Authorized User Value Unit Muliplatforms Multilingual
Linux on System z® Media Pack
IBM Case Manager Employee IBM Case Manager V5.0 BQ01PML
User Value Unit Muliplatforms Multilingual
Media Pack
IBM Case Manager Employee IBM Case Manager V5.0 BQ01PML
User Value Unit Linux on Muliplatforms Multilingual
System z Media Pack
IBM Case Manager External IBM Case Manager V5.0 BQ01PML
User Value Unit Muliplatforms Multilingual
Media Pack
IBM Case Manager External IBM Case Manager V5.0 BQ01PML
User Value Unit Linux on Muliplatforms Multilingual
System z Media Pack
Cross-platform products
Cross-platform product for use on System z
Order the part numbers that follow when the product is used for either
the development of code that will be deployed on System z servers or when the product
will be communicating or transferring data between a distributed server and
a System
z server. Otherwise order from the other set of part numbers in this
announcement. This set of part numbers provides the identical supply and authorization
as the other set in this announcement
Cross-platform product for use on System z IFL
engines
Order the part numbers that follow when the product is intended to run
on the Linux operating
system on System
z IFL engines. If the product is not intended to run on the Linux operating
system on System
z IFL engines, order from the other set of part numbers in this announcement.
This set of part numbers provides the identical supply and authorization as
the other set in this announcement.
IBM Case
Manager
Part description Part
number
IBM Case Manager External
IBM Case Mgr Ext UVU Linux on System z Annual SW S&S E0ARRLL
Rnwl
IBM Case Mgr Ext UVU Linux on System z Lic + SW S&S 12 D0GS3LL
Mo
IBM Case Mgr Ext UVU Linux on System z SW S&S Reinstate D0GS4LL
12 Mo
IBM Case
Manager
Part description Part
number
IBM Case Manager Employee
IBM Case Mgr Emp UVU Linux on System z Annual SW S&S E0ARQLL
Rnwl
IBM Case Mgr Emp UVU Linux on System z Lic + SW S&S 12 D0GS1LL
Mo
IBM Case Mgr Emp UVU Linux on System z SW S&S Reinstate D0GS2LL
12 Mo
IBM Case
Manager
Part description Part
number
IBM Case Manager Authorized
IBM Case Manager Auth UVU Linux on System z Annual SW E0ARALL
S&S Rnwl
IBM Case Manager Auth UVU Linux on System z Lic + SW D0GR3LL
S&S 12 Mo
IBM Case Manager Auth UVU Linux on System z SW S&S D0GR4LL
Reinstate 12 Mo
Trade-up licenses for cross platform products
IBM Case
Manager
Precursor product Trade-up product Part
number
IBM Case Manager
Authorized
IBM FileNet Business IBM Case Mgr AUVU from FN D0H5GLL
Process Manager Authorized BPM AUVU Lnx on Sys z
Trade Up Lic + SW S&S 12
Mo
IBM Case
Manager
Precursor product Trade-up product Part
number
IBM Case Manager Employee
IBM FileNet Bus Process IBM Case Mgr Emp UVU Lnx z D0HC3LL
Manager Employee fr BPM Emp UVU Lnx Z Trade
Up Lic + SW S&S 12 Mo
IBM Case
Manager
Precursor product Trade-up product Part
number
IBM Case Manager External
IBM FileNet Bus Process IBM Case Mgr XUVU Lnx z D0HC5LL
Manager Ext User from BPM XUVU Lnx z Trade
Up Lic + SW S&S 12 Mo
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The information provided in this announcement letter is for reference and
convenience purposes only. The terms and conditions that govern any transaction
with IBM are
contained in the applicable contract documents such as the IBM International
Program License Agreement, IBM International Passport Advantage Agreement,
and the IBM Agreement
for Acquisition of Software Maintenance.
Licensing
IBM International
Program License Agreement including the License Information document and Proof
of Entitlement (PoE) govern your use of the program. PoEs are required for
all authorized use.
Part number products only, offered outside of Passport Advantage, where
applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also
referred to as Software Maintenance).
License Information form number
Program name Program Form number
number
IBM Case Manager 5725-A15 L-PLES-89674V
The program's License Information will be available for review on the IBM Software
License Agreement website
- http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies
Yes
Limited warranty
IBM warrants
that when the program is used in the specified operating environment, it will
conform to its specifications. The warranty applies only to the unmodified
portion of the program. IBM does not warrant uninterrupted or error-free operation
of the program or that IBM will correct all program defects. You are responsible
for the results obtained from the use of the program.
IBM provides
you with access to IBM databases containing information on known program
defects, defect corrections, restrictions, and bypasses at no additional charge.
For further information, consult the IBM Software Support Handbook found at
- http://www.ibm.com/support/handbook
IBM will
maintain this information for at least one year after the original licensee
acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available
for a minimum of five years from the general availability date, as long as
your Software Maintenance is in effect. This technical support allows you
to obtain assistance (via telephone or electronic means) from IBM for product-specific,
task-oriented questions regarding the installation and operation of the program
product. Software Maintenance also provides you with access to updates (modifications
or fixes), releases, and versions of the program. You will be notified, via
announcement letter, of discontinuance of support with 12 months' notice.
If you require additional technical support from IBM, including an extension of support beyond
the discontinuance date, contact your IBM representative or IBM Business Partner.
This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with
the program and you are the original licensee, you may obtain a refund of
the amount you paid for it, if within 30 days of your invoice date you return
the program and its PoE to the party from whom you obtained it. If you downloaded
the program, you may contact the party from whom you acquired it for instructions
on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport
Advantage Agreement, this term applies only to your first acquisition
of the program.
International Passport Agreement
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
- http://www.ibm.com/software/passportadvantage
This product is only available via Passport Advantage. It is
not available as shrinkwrap.
Software Subscription and Support (Software Maintenance)
Yes. Software Subscription and Support (also referred to as Software Maintenance)
is included with licenses purchased through Passport Advantage and Passport
Advantage Express. Product upgrades and technical support are provided
by the Software Subscription and Support (also referred to as Software Maintenance)
offering as described in the Agreements. Product upgrades provide the latest
versions and releases to entitled software and Technical Support provides
voice and electronic access to IBM support organizations, worldwide.
IBM includes
one year of Software Subscription and Support (also referred to as Software
Maintenance) with each program license acquired. The initial period of Software
Subscription and Support (also referred to as Software Maintenance) can be
extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (also referred to as Software
Maintenance) is in effect, IBM provides you assistance for your routine, short duration
installation and usage (how-to) questions, and code-related questions. IBM provides
assistance via telephone and, if available, electronic access, to your information
systems (IS) technical support personnel during the normal business hours
(published prime shift hours) of your IBM support center. (This assistance is
not available to your end users.) IBM provides Severity 1 assistance 24 hours
a day, 7 days a week. For additional details, consult your IBM Software Support
Handbook at
- http://www.ibm.com/support/handbook
Software Subscription and Support (also referred to as Software Maintenance)
does not include assistance for the design and development of applications,
your use of programs in other than their specified operating environment,
or failures caused by products for which IBM is not responsible under the applicable
agreements.
For additional information about the International Passport Advantage Agreement
and the IBM International Passport
Advantage Express Agreement, visit the Passport Advantage website
at
- http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies
No
Educational allowance available
Not applicable.
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Passport
Advantage
For Passport
Advantage information and charges, contact your IBM representative or authorized IBM Business Partner,
or authorized IBM Business
Partner for Software ValueNet®, if applicable. Additional information
is also available at
- http://www.ibm.com/software/passportadvantage
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software
acquiring products from IBM, you may link to Passport Advantage Online
for resellers where you can obtain Business Partner pricing information. An IBM ID
and password are required.
- https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
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To order, contact the Americas Call Centers or your local IBM representative,
or your IBM Business
Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU
(426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization,
can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
IBM, FileNet, Lotus, WebSphere, DB2, Passport Advantage, AIX, System z, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products
and services which are announced and available in your country can be ordered
under the applicable standard agreements, terms, conditions, and prices in
effect at the time. IBM reserves the right to modify or withdraw this announcement
at any time without notice. This announcement is provided for your information
only. Additional terms of use are located
at:
- http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM representative
or reseller, or visit the IBM worldwide contacts page
- http://www.ibm.com/planetwide/us/
ENUS210-398.PDF
