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IBM Rational Open Access: RPG Edition delivers RPG IV extensibility to access new devices and resources

IBM United States Software Announcement 210-114
April 13, 2010

 
 ENUS210-114.PDF (106KB)

Table of contents   Document options  
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order
now Order now
 
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At a glance
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IBM® Rational® Open Access: RPG Edition allows organizations to reuse existing skills when creating modern RPG-based applications by providing a way for RPG developers to use the simple and well-understood RPG I/O model to access resources and devices that are not natively supported by RPG.

Software tool vendors, business partners, services organizations, and users can create and offer I/O handlers to access the wide range of available resources and devices, creating an innovative array of options for RPG development organizations.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: AE001).


 
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Overview
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The RPG IV programming language has a strong record of being an efficient and productive language for writing business applications on IBM i. The language has been continuously enhanced with each IBM i release, including the most recent i 7.1 release. These enhancements have allowed RPG IV to interoperate with other languages in today's mixed environments, improved application maintenance and quality, and kept RPG IV current with system enhancements.

Other major enhancements, such as the introduction of the Integrated Language Environment® (ILE) and local files support in procedures, have allowed organizations to write modular, reusable code following programming best practices.

To further modernize the language and allow RPG-based applications to interface with the wide range of new devices and resources, enhancements have been made to RPG IV in IBM i 7.1 and 6.1 to open up the file I/O capabilities, allowing anyone to write innovative I/O handlers to access other devices and resources such as:

  • Browsers
  • Mobile devices
  • Cloud computing resources
  • Web services
  • External databases
  • XML files
  • Spreadsheets

Software tool vendors, business partners, services organizations, and users write the handlers that extend RPG IV's I/O capabilities to new resources and devices. IBM Rational Open Access: RPG Edition provides the runtime enablement for the I/O handlers. RPG developers can access the resource or device in their applications using native RPG file specifications and I/O operations, allowing developers to reuse their existing skills and gaining the programming efficiency that organizations have come to expect from RPG.

IBM Rational Open Access: RPG Edition is required on partitions where programs using I/O handlers are being run.

Open Access is a full-featured version of the limited support provided by RPG SPECIAL files. It provides a way for RPG programmers to use the simple and well-understood RPG I/O model to access devices that are not directly supported by RPG.

When the HANDLER keyword is specified on a File specification, the RPG compiler will generate code to use the specified handling procedure for I/O operations to the file rather than generating code to call the system's data management functions.

The HANDLER keyword can be used for any RPG device, DISK, PRINTER, or WORKSTN. The provider of the handling procedure can choose the RPG device-type that best fits the function that the handler provides. For example, a user interface application could map to a WORKSTN file, an Excel document could map to a PRINTER file, and a Web service could map to a keyed DISK file.


 
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Key prerequisites
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For details, refer to the Hardware requirements and Software requirements section.


 
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Planned availability date
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April 23, 2010


 
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Description
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Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

IBM Rational Open Access: RPG Edition V1.1 is capable as of April 23, 2010, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site at

http://www-03.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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IBM Rational Open Access: RPG Edition opens up the RPG file I/O capabilities, allowing software tool vendors, business partners, services organizations, and users to write custom I/O handlers that can access new devices and resources that are not directly supported by RPG. This allows RPG developers to write applications that can directly access these devices and resources while still using the regular RPG I/O model.

IBM Rational Host Access Transformation Services (HATS) performs runtime transformations of 5250 applications, allowing existing applications to be extended to the Web, Web services, portlets, rich clients, and mobile devices. Because HATS transforms the 5250 data stream, it does not require any changes to the application source code and is effective for organizations needing a quick, low-cost solution. It is also effective when the source code for the application is not available.

IBM Rational Developer for i for SOA Construction provides the development tooling for Enterprise Generation Language (EGL), a high-level business language designed for portability and to simplify the development of Web 2.0 and SOA solutions. EGL shields developers from the underlying middleware and programming languages. These abstractions allow developers to use a single language for all aspects of the applications: user interface, controller logic, and business logic. EGL has built-in language support for calling batch RPG and COBOL programs and service programs on IBM i so organizations can reuse existing business logic.

IBM Rational Application Developer for WebSphere® Software provides Java™ and Java Enterprise Edition (Java EE) development tools, helping teams design, develop, test, profile, and deploy portal, Web/Web 2.0, Web services, and SOA applications. Java has the ability to call batch RPG and COBOL programs and service programs on IBM i so organizations can reuse existing business logic. Rational Application Developer should be used by teams using Java as a platform for modernizing their IBM i applications with Web user interfaces and Web services interfaces.

IBM Rational Developer for Power Systems Software™: RPG and COBOL Development Tools for i provides a modern integrated development environment for creating and maintaining RPG, COBOL, CL, and DDS based applications on IBM i, independent of the style of application or technology used for user interface, services interfaces, or database technology. IBM Rational Developer for Power Systems Software can be installed into the same workbench as the above products, providing developers with a single workbench for creating and maintaining all aspects of their applications.


 
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Reference information
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Refer to Software Announcement 210-105, dated April 13, 2010.


 
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Program number
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Program                Program
number         VRM     name
 
5733-OAR       1.1     IBM Rational Open Access: RPG Edition
 

Product identification number

 
Program PID     SWMA PID      SWMA PID
number          number        description
 
5733-OAR        5660-OAR      IBM Rational Open Access: RPG Edition
                               N/C Registration and 1 yr renewal
 
                5661-OAR      IBM Rational Open Access: RPG Edition
                               1 yr After License
 
                5662-OAR      IBM Rational Open Access: RPG Edition
                               3 yr registration
 
                5663-OAR      IBM Rational Open Access: RPG Edition
                               3 yr renewal
 
                5664-OAR      IBM Rational Open Access: RPG Edition
                               3 yr After License
 

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=210-114

 
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Publications
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No publications are shipped with this program.


 
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Technical information
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Specified operating environment

Hardware requirements
  • For IBM i 6.1, one of these models:
    • 515, 520, 525, 550, 570, 595, 800, 810, 825, 870, 890, or MMA
    • BladeCenter® model 7998-61X
  • For IBM i 7.1, one of these models:
    • POWER7™: 8233-E8B, 9117-MMB, 9179-MHB, 8406-70Y, or 8406-71Y
    • POWER6/6+: 9407-M15, 9408-M25, 9409-M50, 8203-E4A, 8204-E8A, 8234-EMA, 8261-E4S, 9406-MMA, 9117-MMA, 9119-FHA, 7998-60X, 7998-61X, or 7778-23X
    • POWER5/5+: 9405-520, 9407-515, 9406-520, 9406-525, 9406-550, 9406-570, or 9406-595
Software requirements
  • IBM Rational Open Access: RPG Edition V1.1 supports IBM i V6.1 and V7.1 operating systems.
  • IBM Rational Development Studio for i V6.1 (5761-WDS) or V7.1 (5770-WDS) applicable PTFs.
  • RPG runtime V6.1 (5761-SS1) or V7.1 (5770-SS1) applicable PTFs.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Rational Open Access: RPG Edition V1.1 is shipped on DVD and is also available for download via the Entitled Software Support Web site

http://www.ibm.com/eserver/ess

Security, auditability, and control

IBM Rational Open Access: RPG Edition V1.1 uses the security and auditability features of the IBM i operating system. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Ordering information
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Charge metric
 
Program name                 PID number       Charge metric
 
IBM Rational Open Access:    5733-OAR         Processor based OTC
 RPG Edition
 
Charge features
  
 5733-OAR                                                  Charge   
 - IBM Rational Open Access: RPG Edition                   feature  
  
 P05 Open Access: RPG Edition OTC Reg                      0001     
 P10 Open Access: RPG Edition OTC Reg                      0002     
 P20 Open Access: RPG Edition OTC Reg                      0003     
 P30 Open Access: RPG Edition OTC Reg                      0004     
 P40 Open Access: RPG Edition OTC Reg                      0005     
 P50 Open Access: RPG Edition OTC Reg                      0006     
 P60 Open Access: RPG Edition OTC Reg                      0007     
 P05 to P10 Open Access: RPG Edition Upg                   0008     
 P05 to P20 Open Access: RPG Edition Upg                   0009     
 P05 to P30 Open Access: RPG Edition Upg                   0010     
 P05 to P40 Open Access: RPG Edition Upg                   0011     
 P05 to P50 Open Access: RPG Edition Upg                   0012     
 P05 to P60 Open Access: RPG Edition Upg                   0013     
 P10 to P20 Open Access: RPG Edition Upg                   0014     
 P10 to P30 Open Access: RPG Edition Upg                   0015     
 P10 to P40 Open Access: RPG Edition Upg                   0016     
 P10 to P50 Open Access: RPG Edition Upg                   0017     
 P10 to P60 Open Access: RPG Edition Upg                   0018     
 P20 to P30 Open Access: RPG Edition Upg                   0019     
 P20 to P40 Open Access: RPG Edition Upg                   0020     
 P20 to P50 Open Access: RPG Edition Upg                   0021     
 P20 to P60 Open Access: RPG Edition Upg                   0022     
 P30 to P40 Open Access: RPG Edition Upg                   0023     
 P30 to P50 Open Access: RPG Edition Upg                   0024     
 P30 to P60 Open Access: RPG Edition Upg                   0025     
 P40 to P50 Open Access: RPG Edition Upg                   0026     
 P40 to P60 Open Access: RPG Edition Upg                   0027     
 P50 to P60 Open Access: RPG Edition Upg                   0028     

  
 5660-OAR                                                           
 - IBM Rational Open Access: RPG Edition                   Charge   
    N/C Registration and 1 yr renewal                      feature  
  
 P05 Open Access: RPG Edition OTC 1-Year Reg               1565     
 P10 Open Access: RPG Edition OTC 1-Year Reg               1566     
 P20 Open Access: RPG Edition OTC 1-Year Reg               1567     
 P30 Open Access: RPG Edition OTC 1-Year Reg               1568     
 P40 Open Access: RPG Edition OTC 1-Year Reg               1569     
 P50 Open Access: RPG Edition OTC 1-Year Reg               1570     
 P60 Open Access: RPG Edition OTC 1-Year Reg               1571     
 P05 Open Access: RPG Edition OTC 1-Year Renewal           1572     
 P10 Open Access: RPG Edition OTC 1-Year Renewal           1573     
 P20 Open Access: RPG Edition OTC 1-Year Renewal           1574     
 P30 Open Access: RPG Edition OTC 1-Year Renewal           1575     
 P40 Open Access: RPG Edition OTC 1-Year Renewal           1576     
 P50 Open Access: RPG Edition OTC 1-Year Renewal           1577     
 P60 Open Access: RPG Edition OTC 1-Year Renewal           1578     
 P05 to P10 Open Access: RPG Edition Upg                   1579     
 P05 to P20 Open Access: RPG Edition Upg                   1580     
 P05 to P30 Open Access: RPG Edition Upg                   1581     
 P05 to P40 Open Access: RPG Edition Upg                   1582     
 P05 to P50 Open Access: RPG Edition Upg                   1583     
 P05 to P60 Open Access: RPG Edition Upg                   1584     
 P10 to P20 Open Access: RPG Edition Upg                   1585     
 P10 to P30 Open Access: RPG Edition Upg                   1586     
 P10 to P40 Open Access: RPG Edition Upg                   1587     
 P10 to P50 Open Access: RPG Edition Upg                   1588     
 P10 to P60 Open Access: RPG Edition Upg                   1589     
 P20 to P30 Open Access: RPG Edition Upg                   1590     
 P20 to P40 Open Access: RPG Edition Upg                   1591     
 P20 to P50 Open Access: RPG Edition Upg                   1592     
 P20 to P60 Open Access: RPG Edition Upg                   1593     
 P30 to P40 Open Access: RPG Edition Upg                   1594     
 P30 to P50 Open Access: RPG Edition Upg                   1595     
 P30 to P60 Open Access: RPG Edition Upg                   1596     
 P40 to P50 Open Access: RPG Edition Upg                   1597     
 P40 to P60 Open Access: RPG Edition Upg                   1598     
 P50 to P60 Open Access: RPG Edition Upg                   1599     

  
 5661-OAR                                                           
 - IBM Rational Open Access: RPG Edition                   Charge   
    1 yr After License                                     feature  
  
 P05 Open Access: RPG Edition OTC 1-Year After License     0545     
 P10 Open Access: RPG Edition OTC 1-Year After License     0546     
 P20 Open Access: RPG Edition OTC 1-Year After License     0547     
 P30 Open Access: RPG Edition OTC 1-Year After License     0548     
 P40 Open Access: RPG Edition OTC 1-Year After License     0549     
 P50 Open Access: RPG Edition OTC 1-Year After License     0550     
 P60 Open Access: RPG Edition OTC 1-Year After License     0551     
  
 5662-OAR                                                           
 - IBM Rational Open Access: RPG Edition                   Charge   
    3 yr registration                                      feature  
  
 P05 Open Access: RPG Edition OTC 3-Year Reg               0806     
 P10 Open Access: RPG Edition OTC 3-Year Reg               0807     
 P20 Open Access: RPG Edition OTC 3-Year Reg               0808     
 P30 Open Access: RPG Edition OTC 3-Year Reg               0809     
 P40 Open Access: RPG Edition OTC 3-Year Reg               0810     
 P50 Open Access: RPG Edition OTC 3-Year Reg               0811     
 P60 Open Access: RPG Edition OTC 3-Year Reg               0812     
 P05 to P10 Open Access: RPG Edition Upg                   0813     
 P05 to P20 Open Access: RPG Edition Upg                   0814     
 P05 to P30 Open Access: RPG Edition Upg                   0815     
 P05 to P40 Open Access: RPG Edition Upg                   0816     
 P05 to P50 Open Access: RPG Edition Upg                   0817     
 P05 to P60 Open Access: RPG Edition Upg                   0818     
 P10 to P20 Open Access: RPG Edition Upg                   0819     
 P10 to P30 Open Access: RPG Edition Upg                   0820     
 P10 to P40 Open Access: RPG Edition Upg                   0821     
 P10 to P50 Open Access: RPG Edition Upg                   0822     
 P10 to P60 Open Access: RPG Edition Upg                   0823     
 P20 to P30 Open Access: RPG Edition Upg                   0824     
 P20 to P40 Open Access: RPG Edition Upg                   0825     
 P20 to P50 Open Access: RPG Edition Upg                   0826     
 P20 to P60 Open Access: RPG Edition Upg                   0827     
 P30 to P40 Open Access: RPG Edition Upg                   0828     
 P30 to P50 Open Access: RPG Edition Upg                   0829     
 P30 to P60 Open Access: RPG Edition Upg                   0830     
 P40 to P50 Open Access: RPG Edition Upg                   0831     
 P40 to P60 Open Access: RPG Edition Upg                   0832     
 P50 to P60 Open Access: RPG Edition Upg                   0833     


  
 5664-OAR                                                           
 - IBM Rational Open Access: RPG Edition                   Charge   
    3 yr After License                                     feature  
 
 P05 Open Access: RPG Edition OTC 3-Year After License     0001     
 P10 Open Access: RPG Edition OTC 3-Year After License     0002     
 P20 Open Access: RPG Edition OTC 3-Year After License     0003     
 P30 Open Access: RPG Edition OTC 3-Year After License     0004     
 P40 Open Access: RPG Edition OTC 3-Year After License     0005     
 P50 Open Access: RPG Edition OTC 3-Year After License     0006     
 P60 Open Access: RPG Edition OTC 3-Year After License     0007     

Other chargeable features

                                                  Feature
                                                  number                                                 

Special Delivery features

  Expedite - Customer Expense 5733-OAR            3446
No-charge features
                                                  Feature
                                                  number                                                  

Special Delivery features

  Electronic SW Delivery 5733-OAR                 3450
  Ship Media Only 5733-OAR                        3470
  Ship Documentation Only 5733-OAR                3471

Language features

  Multilingual 5733-OAR                           2935
  Multilingual 5660-OAR                           2935
  Multilingual 5661-OAR                           2935
  Multilingual 5662-OAR                           2935
  Multilingual 5663-OAR                           2935
  Multilingual 5664-OAR                           2935
  

Supply features

IBM Rational Open Access: RPG Edition V1.1      5819
   5733-OAR
  IBM Rational Open Access: RPG Edition           5809
   SW Maintenance 1 Year Registration/Renewal
   5660-OAR
  IBM Rational Open Access: RPG Edition           5809
   Maintenance 1 Year After License 5661-OAR
  IBM Rational Open Access: RPG Edition           5809
   Maintenance 3 Year Registration 5662-OAR
  IBM Rational Open Access: RPG Edition           5809
   Maintenance 3 Year Renewal 5663-OAR
  IBM Rational Open Access: RPG Edition           5809
   Maintenance 3 Year After Licence 5664-OAR
 

Other features

  ePOE registration P05 5733-OAR                  6005
  ePOE registration P10 5733-OAR                  6010
  ePOE registration P20 5733-OAR                  6020
  ePOE registration P30 5733-OAR                  6030
  ePOE registration P40 5733-OAR                  6040
  ePOE registration P50 5733-OAR                  6050
  ePOE registration P60 5733-OAR                  6060

5733-NKY features to remove key and ePOEs

IBM Rational Open Access: RPG Edition          2542
    Software (5733-OAR)

HIPO 5372-IS5 Pre-load feature

IBM Rational Open Access: RPG Edition          1038
    Software (5733-OAR)
 

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for subscription and support (also referred to as Software Maintenance) and does not require customer signatures.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

GC52-1364-00

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Volume orders (IVO)

Yes. Contact your IBM representative.

Passport Advantage applies

No

Usage restriction

Yes

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services -- SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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For additional information and current prices, contact your local IBM representative.

Information on charges is available at

http://www.ibm.com/support

Choose the option entitled Purchase/upgrade tools.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.


 
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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: AE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Power Systems Software, POWER7 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Rational, Integrated Language Environment, WebSphere, PartnerWorld, BladeCenter, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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