IBM Tivoli Workload Scheduler V8.5.1 provides graphical flow interface from Web, and brings dynamic scheduling inside Tivoli Workload SchedulerIBM United States Software Announcement 209-434
December 8, 2009
|Table of contents||Document options|
|At a glance|
With Tivoli® Workload Scheduler V8.5.1:
- Enterprise scheduling becomes part of the daily business, and analytical over long term trends, capacity decisions, and management constraints in the domain of workload automation
- Graphical views allow a much more intuitive handling of scheduling objects, with less distraction errors
- Dynamic scheduling opens new spaces for companies trying to grasp the benefits of virtualization
The features provided in IBM® Tivoli Workload Scheduler V8.5.1, when combined with the Workload Service Assurance published in IBM Tivoli Workload Scheduler V8.5, can help you deliver service with stringent service level agreements (SLAs) on unattended workflow inside virtualized infrastructure, with a robust solution.
For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at 800-IBM-CALL (426-2255).
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IBM Tivoli Workload Scheduler V8.5.1 provides robust enhancements in the graphical user interface (GUI) and the engine infrastructure levels.
Completing the effort started three years ago, the Tivoli Dynamic Workload Console now offers rich visual representations of jobstream objects. A graphical layout depicts jobstreams, job dependency nets, or even entire portions of the plan into interactive views that facilitate an intuitive understanding of the definitions and an easy modification which is designed to help you minimize the risk of mistakes.
In addition, at the infrastructure level, all the functions provided by the Tivoli Dynamic Workload Broker are now embedded right into IBM Tivoli Workload Scheduler.
If you want to introduce more flexibility in your infrastructure, you will have the capability to progressively introduce Dynamic Scheduling in your environment with IBM Tivoli Workload Scheduler. IBM Tivoli Workload Scheduler V8.5.1 provides several ways to translate a static load into a dynamic load, either through the existing way of creating workloads on a dynamic infrastructure, or through the use of template agents which will map to defined characteristics in the network.
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|Planned availability date|
- December 11, 2009: Electronic
- January 8, 2010: Physical media
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IBM Tivoli Workload Scheduler V8.5.1 takes another important step in the consolidation of the product role as the backbone for enterprise scheduling.
IBM Tivoli Workload Scheduler V8.5.1 introduces a new component, the Tivoli Workload Scheduler Agent with Dynamic Scheduling capabilities, that is designed to help bring both resiliency and optimization to the execution of workload. By implementing resource-based scheduling, Dynamic Scheduling Agent provides a simple software high-availability mechanism that can virtually seamlessly integrate into larger high-availability infrastructure.
The same resource-based scheduling provides an automatic optimization mechanism in an effort to help raise the server utilization rate in most every circumstance, extending the simple requirement of average server utilization rate into more advanced fields such as priority pool, automatic provisioning request, and energy consumption optimization in the context of workload automation.
The Tivoli Workload Scheduler Agent with Dynamic Scheduling capability offers a full function executor with the possibility to do variable substitution in the environment variables. Dynamic Scheduling infrastructure has the possibility to keep the script centrally instead of expecting them to be present on the final server machine.
IBM Tivoli Workload Scheduler V8.5.1 provides a robust graphical Web-based graphical user interface (GUI). A graphical layout view is provided for jobstream and job elements, both on the model and on the plan.
In the model part, the graphical panel is tightly integrated into the Workload Editor, with the possibility to quickly switch between graphical and non-graphical views. An additional impact view spanning multiple jobstreams, and a jobstream-based graphical view over large portions of the whole plan complete this feature with possibilities that were never reached before.
The new graphical views enable development and operational teams to work in an integrated way and to grasp complex situation in a very short time. These teams have, at hand, a comprehensive tool that covers virtually all the common usage scenario of overview, drill for explanation, and rapid situation correction.
The new Tivoli Dynamic Workload Console also includes numerous customization points where solutions can be built to help satisfy the most demanding needs. The new features of Tivoli Dynamic Workload Console will help make this a mainstream interface.
In addition to these enhancements, you get product compliance with the FIPS 140-2 standard for US security requirements on cryptographic modules. Compliance with FIPS 140-2 is not mandatory but can be reached through feature activation.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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IBM Tivoli Workload Scheduler V8.5.1 is positioned as a modern enterprise scheduler with the needed flexibility designed to help you adapt to your most demanding situations in terms of process complexity and scalability needs. With the possibility to host the complete stack on a single machine, it can be an entry-level product, and offers to the novice user a path to learn and benefit more from the product progressively.
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Program Program number VRM name 5698-WSH 8.5.1 Tivoli Workload Scheduler
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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No publications are shipped with this program.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
IBM Tivoli Workload Scheduler V8.5.1 runs on the hardware platforms that support the operating systems listed in the Software requirements section.
IBM Tivoli Workload Scheduler V8.5.1 is supported on the following operating systems. Refer to the IBM Tivoli Workload Scheduler System Requirements document for a complete list of supported operating systems, software requirements, and hardware requirements.
- http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/index.jsp?toc=/ com.ibm.tivoli.itws.doc_8.5.1/toc.xml
IBM MDM operating or TDWC JSC systems BKM Agent CONN CLI (see 1) (see 1) ZCONN IBM AIX 5L V2 X IBM AIX 5L V5.3 X X X X X X X IBM AIX 5L V6.1 X X X X X X X IBM System i® X(2) (i5/OS®) V5.3, V5.4, V6.1
HP-UX MDM Operating or TDWC JSC Systems BKM Agent CONN CLI (see 1) (see 1) ZCONN V11i X V1 PA-RISC V11i V2 Itanium® X X X X X X X and PA-RISC V11i V3 Itanium X X X X X X X V11i V3 PA-RISC X X X X X
Microsoft Windows MDM operating or TDWC JSC systems BKM Agent CONN CLI (see 1) (see 1) ZCONN Server 2003: X X(3) X X X X X Standard, Enterprise, and Data Center Server 2003: X X(3) X X X X X Standard and Enterprise for AMD 64 and EM64T Kernal 64 Server 2008: X X(X3) X X X X Standard, Enterprise, and Datacenter Server 2008: X X(X3) X X X X Standard, Enterprise, and Data Center for AMD64 and EM64T Kernal 64 XP Professional X X X with SP2 Vista X X Vista for AMD64
Red Hat Enterprise Linux 3.0 MDM operating or TDWC JSC systems BKM Agent CONN CLI (see 1) (see 1) ZCONN System x (IA32) X and eSeries (AMD64 and EM64T) Kernal 32 System p X Kernal 64
Red Hat Enterprise Linux 4.0 MDM operating or TDWC JSC systems BKM Agent CONN CLI (see 1) (see 1) ZCONN System x and X X X X X X X eSeries (AMD64 and EM64T) Kernal 32 System x X X X X X X X (AMD64 and EM64T) Kernal 32 System i X X X X X Kernal 64 System p X X X X X X X Kernal 64 System z X X X X X X Kernal 64
Red Hat Enterprise Linux 5.0 MDM operating or TDWC JSC systems BKM Agent CONN CLI (see 1) (see 1) ZCONN System x and X X X X X X eSeries (AMD64 and EM64T) Kernal 32 System x X X X X X X (AMD64 and EM64T) Kernal 32 System i X X X X X Kernal 64 System p X X X X X X Kernal 64 System z X X X X X X Kernal 64
Sun Solaris MDM operating or TDWC JSC systems BKM Agent CONN CLI (see 1) (see 1) ZCONN Version 9 X X X X X X X Version 10 X X X X X X X Version 10 AMD X X X X X X (Opteron)
SUSE Linux Enterprise Server 9, 10, and 11 MDM operating or TDWC JSC systems BKM Agent CONN CLI (see 1) (see 1) ZCONN System x (IA32) X X X X X X(4) X and eSeries (AMD64 and EM64T Kernal 32 System i, X X X X X X(4) X Kernal 64 System z, X X X X X X Kernal 64 System p, X X X X X X(4) X Kernal 64
- The Tivoli Dynamic Workload Console and the Job Scheduling Console are included in this table to aid you in planning.
- The Tivoli Workload Scheduler z-centric and dynamic capabilities are not supported.
- Supports the cluster configuration.
- The Job Scheduling Console is not supported on SUSE Linux® Enterprise Server 11.
IBM Tivoli Workload Scheduler V8.5.1 supports the following Relational Data Base Management System, (RDBMS).
Refer to the IBM Tivoli Workload Scheduler System Requirements document for details on the operating systems and hardware platforms supported by each RDBMS.
- DB2 Universal Database for Linux, UNIX®, and Windows® Enterprise Server Edition V9.1
- DB2 Universal Database for Linux, UNIX, and Windows Enterprise Server Edition V9.5
- Oracle Database 10g Release 2 Enterprise Edition
- Oracle Database 11g Release 1 Enterprise Edition
- Informix® 11.50.FC4 for Linux Intel® 64bit
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Tivoli Workload Scheduler is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document: L-SCAE-7V4E75
- Quick Start Guide
- Publications (refer to the Publications section)
Security, auditability, and control
The products in this announcement use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|IBM Tivoli Enhanced Value-Based Pricing|
Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor core of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.
Tivoli products priced by processor value units (PVUs) participate in the Passport Advantage sub-capacity license terms. PVU Sub-capacity licensing lets the customer license an eligible software product for less than the full processor core capacity of a server or group of servers. It provides the licensing granularity needed to leverage various multi-core chip and virtualization technologies. Further information on PVU Sub-capacity licensing can be found on the Passport Advantage licensing website.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX and Microsoft® Windows and Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing do not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z® and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology
An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.
IBM Integrated Facility for Linux (IFL)
This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM IFL will not, in most cases, result in any increased IBM software charges for z/OS', OS/390, VM, VSE, or TPF operating systems or applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.
The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390® traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, is supported by the IBM S/390 IFL.
Processor Value Unit
The Processor Value Unit (PVU) is a unit of measure by which the program can be licensed. Proofs of Entitlement (PoEs) for PVUs are based on processor technology (defined within the PVU Table by processor vendor, brand, type and model number at
- That are activated (available for use) when the server is shipped by the manufacturer or
- That is activated subsequently through activation codes purchased from the server manufacturer by the customer; in each case, regardless of whether the capacity of the processor cores can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.xx
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource,), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
A Value Unit (VU) is a unit of measure by which the program can be licensed. Value Unit entitlements are based on the quantity of a specific designated measurement, for example MSUs, users, engines, and tape drives for the given software. licensee must obtain sufficient entitlements for the number of Value Units required for licensee's environment as specified in the specific program terms. The Value Unit entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with other Value Unit entitlements of another program. To determine the number of Value Unit entitlements required, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.
- Custom Build Registration - This is used with products that have and IBM System z component. Ordering this part number results in a process to enable the customer to receive the System z code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CPBDO).
The following examples are provided to illustrate the customer's licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor core will depend on the processor type. For more information, refer to the Value Unit definition in the IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor core, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.
The following customer network applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's environment includes:
Pricing example: The following customer network (referred to as the core environment) applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall core environment includes:
- 20 uniprocessor cores
- 65 2-way servers
- 12 4-way servers
- One 8-way server
- One 12-way server with two virtual or logical partitions
- One 14-way server
- One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by IBM Tivoli applications)
- One 24-way server
- One z800 server with two uniprocessor IFLs running Linux (also known as Linux on System z)
- Note: Linux on System z offerings may not be available for all Tivoli products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage, which should be used when ordering entitlements for IFLs running Linux. If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.
The customer wants to manage the applicable distributed server environment, which requires Processor Value Unit entitlements associated with the following number of processor cores:
Quantity in customer Processors to Systems managed environment be licensed Uniprocessor core 20 20 2-way 65 130 4-way 12 48 8-way 1 8 12-way (2 logical partitions) 1 12 14-way 1 14 16-way (2 physical partitions, one of which is managed by Tivoli applications) 1 16 24-way 1 24 z800 server with 2 uniprocessor IFLs (requires Linux on System z availability) 1 2 Total processors to be licensed 274
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.
For more information about IBM Software ValueNet, visit
To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.
Product group: Configurations and Operations Product category: Tivoli Workload Scheduling Product Identifier Description PID Tivoli Workload Scheduler 5698-WSH
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media packs.
Entitled maintenance offerings description Sub ID 5697WKB Tiv Wkld Sched Svr Svr TWKLSCHSB07 5697WKB Tiv Wkl Sch Fta Ag Svr TWKLSCHSB08 Tivoli Workload Sched Proc zLinux TWKLSCHSB09 Tiv Workload Scheduler TWKLSCHTMP Tivoli Wrkld Schedlr Proc TWKLSCHVALU Tiv Workload Scheduler R/3 TMP TWKLSCHTMP Tivoli Wrkld Schedlr Proc TWKLSCHVALU Tivoli Workload Sched VU zLinux TWKLSCHZB01 Tivoli Wrkld Schedlr VU TWKLSCHZB02 Media packs description Part number Tivoli Workload Scheduler V8.5.1 Media pack BJ0TYML Multiplatform Multilingual Entitled maintenance offerings description Sub ID TWS for z/OS Agent PVU TWKLSCHSB10 TWS for z/OS Agent PVU System z TWKLSCHSB11 Media packs description Part number IBM Tivoli Workload Scheduler for z/OS Agent BJ0UJML V8.5.1 Media Pack MP ML
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Value Units. To order for Passport Advantage, specify the desired part number and quantity.
IBM Tivoli Workload Scheduler V8.5.1 is announcing new license charge options for z-centric light agent for z/OS end-to-end.
Description Part number IBM Tivoli Workload Scheduler for z/OS Agent D0C4SLL per PVU Lic + SW S&S 12 Mo IBM Tivoli Workload Scheduler for z/OS Agent E08D6LL per PVU Annual SW S&S Rnwl IBM Tivoli Workload Scheduler for z/OS Agent D0C4TLL per PVU SW S&S Reinstate 12 Mo IBM Tivoli Workload Scheduler for z/OS Agent D0C4ULL per PVU Sys z Lic + SW S&S 12 Mo IBM Tivoli Workload Scheduler for z/OS Agent E08D7LL per PVU Sys z Annual SW S&S Rnwl IBM Tivoli Workload Scheduler for z/OS Agent D0C4VLL per PVU Sys z SW S&S Reinstate 12 Mo
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Description Part number Tivoli Workload Scheduler V8.5.1 Media pack BJ0TYML Multiplatform Multilingual IBM Tivoli Workload Scheduler for z/OS Agent BJ0UJML V8.5.1 Media Pack MP ML
Tivoli Workload Scheduler V8.5.1 is also available, via Web download, from Passport Advantage.
Subscription and Support
Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program product number and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance. This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
- Entitles customers to future releases and versions, at no additional charge. Note that the customer is not entitled to new products.
When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
S/390 and System z IBM Operational Support Services - SoftwareXcel is an option if you desire added services.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
Yes. Contact your IBM representative.
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
Software Subscription and Support (Software Maintenance) applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at:
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: email@example.com For IBM Business Partner: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software ValueNet
These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business partners.
Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit
Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com
AIX 5L, DB2 Universal Database and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
Tivoli, IBM, Passport Advantage, System i, i5/OS, Informix, System z, OS/390, S/390, z/OS, SystemPac, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Itanium and Intel are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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