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IBM Cognos Analytic Applications software available via Passport Advantage

IBM United States Software Announcement 209-003
January 6, 2009

 
 ENUS209-003.PDF (113KB)

Table of contents   Document options  
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Software Services Software Services
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number  IBM  Electronic Services IBM Electronic Services
Offering Information Offering Information Prices Prices
Publications Publications Order now Order now
 
Printable version Printable version

(Corrected on May 11, 2009)

The Web site in the Migration to Cognos products section is revised.
 
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Overview
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The packaging of the industry-leading Cognos Analytic Applications is enhanced to offer its software to customers via IBM® Passport Advantage® program. Passport Advantage (PPA) is a simple, comprehensive loyalty program that provides software-license acquisition and renewable Software Subscription and Support (product updates and technical support) using a common set of processes and tools. For information about these programs visit the IBM Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

IBM Cognos Analytic Applications are an entirely new class of applications built on the IBM Cognos 8 platform-applications that are simply configured, not laboriously customized at great cost and delay.

IBM Cognos Analytic Applications help improve your organization's performance through:

  • Packaged reports that analyze and measure performance consistently and cross-functionally by accessing data from ERP and other data sources and then displaying them in standard formats. This allows organizations to make better, more informed decisions faster through a single analysis and reporting solution
  • Capable of changing quickly and cost-effectively through an embedded and highly adaptable warehouse, the IBM Cognos 8 Analytic Applications include built connectors to enterprise resource planning (ERP), easy connection to additional data sources, and an embedded data warehouse that's highly adaptable. Because it has an embedded data warehouse with a patent pending technology that automates the configuration and management of data and its relationship to its ERP source, IBM Cognos 8 Analytic Applications enable organizations to make changes to their reports and measures quickly and cost-effectively
  • Powered by IBM Cognos 8, this analytic application provides customers all the value of an industry-leading, packaged BI solution, along with seamless access to IBM Cognos BI tools, such as dashboards, scorecards and reporting

New licensing structure

With this announcement, the IBM Cognos Analytic Applications have a new structure for licensing and packaging, designed for clarity and simplicity, while offering the flexibility to configure your systems to best support your business objectives.

For complete licensing and packaging details, visit

http://www.ibm.com/software/sla/sladb.nsf

If you purchased Software Subscription and Support for heritage Cognos applications, you can renew your entitlements based upon the announced programs. Although the programs are now offered under a new, streamlined licensing and packaging model, the function of the applications has not changed from that of previously available offerings.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

IBM Cognos 8 Banking Perf. - Credit Risk                   YE001
IBM Cognos 8 Financial Performance                         YE001
IBM Cognos 8 Workforce Performance                         YE001

 
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Key prerequisites
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None


 
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Planned availability date
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January 6, 2009: Electronic software delivery

February 13, 2009: Media and documentation


 
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Description
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The following Cognos Analytic Applications products can now be ordered through IBM Passport Advantage.

IBM Cognos 8 Workforce Performance

This packaged analytic application delivers interactive insight into workforce issues. With consolidated reporting from multiple systems, it can analyze factors such as workforce strength, talent acquisition, talent development, talent retention, employee performance, and compensation. It transforms data from PeopleSoft, Oracle and SAP Human Resource Management Systems (HRMS) into actionable information.

For additional information, visit

http://www.ibm.com/software/data/cognos/products/cognos-8-workforce-pe rformance/

IBM Cognos 8 Financial Performance Analytics

An analytic application that pulls operational-level financial information from different data sources, such as ERP and other systems, into standard reports for controllers and finance analysts, as well as line of business managers. The product has three modules for general ledger, accounts payable and accounts receivable that can be purchased separately or as a single solution. It not only generates packaged reports into standard formats, but also has an embedded data warehouse that automates the configuration and management of financial information. This combination of packaged reporting and automated configuration of warehouse data significantly lowers the overall cost of managing an organization's operational financial information.

For additional information, visit

http://www.ibm.com/software/data/cognos/products/performance-applicati ons/financial-analytics/capabilities.html

IBM Cognos 8 Banking Risk Performance - Credit Risk

This packaged analytic application software provides standard reports and dashboards to accelerate access to credit risk insight. Faster to implement than building a custom solution, it includes a data warehouse with a dimensional data model specifically for performing analysis, and packaged reports and dashboards designed for managing credit risk.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

http://www.ibm.com/able/product_accessibility/index.html

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.


 
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Program number
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Program    VRM                          Program name
number
 
5724-W96   8.4.0                        IBM Cognos 8 Banking Perf.
                                         - Credit Risk
5724-W95   8.4.0                        IBM Cognos 8 Financial
                                         Performance
5724-W26   8.4.0                        IBM Cognos 8 Workforce
                                         Performance

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=209-003

 
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Publications
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No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Hardware requirements

For complete details concerning the minimum hardware requirements to install and run IBM Cognos software, refer to the Installation and Configuration Guide for each product. The Installation and Configurations Guides can be found at

http://www.ibm.com/support/docview.wss?rs=3544&d=swg27014675
Software requirements

For complete details concerning the minimum software requirements to install and run IBM Cognos software, refer to the Installation and Configuration Guide for each product. The Installation and Configurations Guides can be found at

http://www.ibm.com/support/docview.wss?rs=3544&d=swg27014675

Software Environment Statement

IBM Cognos product strategy includes leveraging industry-standard platforms such as operating systems, databases, and application servers. In order to provide the best service possible, IBM certifies each of our products to run on specific versions of these platforms. For complete details concerning supported software environments for IBM Cognos software, refer to the following links:

IBM Cognos 8 Workforce Performance

http://www.ibm.com/software/data/cognos/products/performance-applicati ons/support/

IBM Cognos 8 Financial Performance Analytics

http://www.ibm.com/software/data/cognos/products/performance-applicati ons/support/

IBM Cognos 8 Banking Risk Performance - Credit Risk

http://www.ibm.com/software/data/cognos/products/performance-applicati ons/support/

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Customer responsibilities

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.


 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Cognos 8 Banking                C8 Analytic     C8 Banking
 Performance-Credit Risk             Apps            Risk
                                                     Performance
IBM Cognos 8 Financial Performance  C8 Analytic     C8 Financial
 Accounts Payable Analytics          Apps            Performance
IBM Cognos 8 Financial Performance  C8 Analytic     C8 Financial
 Accounts Receivable Analytics       Apps            Performance
IBM Cognos 8 Financial Performance  C8 Analytic     C8 Financial
 General Ledger Analytics            Apps            Performance
IBM Cognos 8 Workforce Performance  C8 Analytic     C8 Workforce
                                     Apps            Performance
Program name                          PID        Charge unit
                                      number     description
 
IBM Cognos 8 Banking                  5724-W96   Processor Value
 Performance-Credit Risk                          Unit (PVU)
IBM Cognos 8 Financial Performance    5724-W95   Processor Value
 Accounts Payable Analytics                       Unit (PVU)
IBM Cognos 8 Financial Performance    5724-W95   Processor Value
 Accounts Receivable Analytics                    Unit (PVU)
IBM Cognos 8 Financial Performance    5724-W95   Processor Value
 General Ledger Analytics                         Unit (PVU)
IBM Cognos 8 Workforce Performance    5724-W26   Processor Value
                                                  Unit (PVU)

Charge metrics definitions

Processor Value Unit (PVU)

PVU is the unit of measure by which this program is licensed. PVU entitlements are based on processor families (vendors and brands). A Proof of Entitlement (PoE) must be obtained for the appropriate number of PVUs based on the level or tier of all processor cores activated and available for use by the program on the server. Some programs allow licensing to less than the full capacity of the server's activated processor cores, sometimes referred to as sub-capacity licensing. For programs which offer sub-capacity licensing, if a server is partitioned utilizing eligible partitioning technologies, then a PoE must be obtained for the appropriate number of PVUs based on all activated processor cores available for use in each partition where the program runs or is managed by the program. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms or the program's License Information to determine applicable sub-capacity terms. The PVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with PVU entitlements of another program.

For general overview of PVUs for processor families (vendors and brands), go to

http://www-306.ibm.com/software/lotus/passportadvantage/ pvu_licensing_for_customers.html

To calculate the exact PVU entitlements required for the program, go to

https://www-112.ibm.com/software/howtobuy/passportadvantage/ valueunitcalculator/vucalc.wss

Passport Advantage program licenses

IBM Cognos 8 Banking Perf. - Credit Risk

Part description                                         Part
                                                         number
 
IBM Cognos 8 Banking Performance-Credit Risk
IBM Cognos 8 Banking PC Risk Proc Value Unit (PVU)       E063FLL
 Annual SW S&S Rnwl
IBM Cognos 8 Banking PC Risk Proc Value Unit (PVU) Lic   D073ULL
 + SW S&S 12 Mo
IBM Cognos 8 Banking PC Risk Proc Value Unit (PVU) SW    D073VLL
 S&S Reinst 12 Mo

IBM Cognos 8 Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos 8 Financial Performance Accounts Receivable
 Analytics
IBM Cognos 8 FP AR Analytics Processor Value Unit (PVU)  E063DLL
 Annual SW S&S Rnwl
IBM Cognos 8 FP AR Analytics Processor Value Unit (PVU)  D073QLL
 Lic + SW S&S 12 Mo
IBM Cognos 8 FP AR Analytics Processor Value Unit (PVU)  D073RLL
 SW S&S Reinst 12 Mo

IBM Cognos 8 Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos 8 Financial Performance General Ledger
 Analytics
IBM Cognos 8 FP GL Analytics Processor Value Unit (PVU)  E063CLL
 Annual SW S&S Rnwl
IBM Cognos 8 FP GL Analytics Processor Value Unit (PVU)  D073NLL
 Lic + SW S&S 12 Mo
IBM Cognos 8 FP GL Analytics Processor Value Unit (PVU)  D073PLL
 SW S&S Reinst 12 Mo

IBM Cognos 8 Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos 8 Financial Performance Accounts Payable
 Analytics
IBM Cognos 8 FP AP Analytics Processor Value Unit (PVU)  E063ELL
 Annual SW S&S Rnwl
IBM Cognos 8 FP AP Analytics Processor Value Unit (PVU)  D073SLL
 Lic + SW S&S 12 Mo
IBM Cognos 8 FP AP Analytics Processor Value Unit (PVU)  D073TLL
 SW S&S Reinst 12 Mo

IBM Cognos 8 Workforce Performance

Part description                                         Part
                                                         number
 
IBM Cognos 8 Workforce Performance
IBM Cognos Workforce Performance PVU Annual SW S&S Rnwl  E0639LL
IBM Cognos Workforce Performance PVU Lic + SW S&S 12 Mo  D073HLL
IBM Cognos Workforce Performance PVU SW S&S Reinstate    D073ILL
 12 Month

Migration of Cognos Products

For current Cognos licensees, you will be contacted by IBM to migrate your Cognos use entitlements into the IBM systems for the same or replacement product. This contact will happen at your next support renewal cycle. The table available through the attached link shows the Cognos offering name and the replacement IBM offering name. Your must be current on Subscription and Support to be eligible for migrations. If you are not current, you will have to pay the Subscription and Support reinstatement pricing in the Passport Advantage ordering system.

The migration is for the same capacity as currently licensed when converted to the metric announced for the replacement offering. Initial migration quotes will be generated using estimated calculations, though customers will be migrated to ensure that they are entitled to use the software to the same extent that they are currently licensed by adjusting the IBM quantities where required.

http://www-01.ibm.com/support/docview.wss?rs=3528&uid=swg27014430

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
C8 Banking Perf Credit Risk V8.4.0
IBM Cognos 8 Banking Perf. Credit Risk Multiplatform     B501MML
 Multilingual Media Pk
C8 FP GL Analytics V8.4.0
IBM Cognos 8 Financial Performance JDE Multiplatform     B501KML
 Multilingual Media Pk
IBM Cognos 8 Financial Performance Oracle 8.4            B501LML
 Multiplatform Multilingual MP
Cognos WF Perf PeopleSoft V8.4.0
IBM Cognos 8 Workforce Performance v8.4 Peoplesoft       B501IML
 Multplat Multilingual MP
Cognos Workforce Perf Oracle V8.4.0
IBM Cognos 8 Workforce Performance v8.4 Oracle           B501JML
 Multiplat Multilingual MPack
Cognos Workforce Perf SAP V8.4.0
IBM Cognos 8 Workforce Performance v8.4 SAP              B501HML
 Multiplatform Multilingual MPk

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Cognos Workforce Perf Oracle V8.4.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
C8 Workforce Performance    IBM Cognos 8 Workforce      B501JML
PVU                         Performance v8.4 Oracle
                            Multiplat Multilingual
                            MPack

Cognos Workforce Perf SAP V8.4.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
C8 Workforce Performance    IBM Cognos 8 Workforce      B501HML
PVU                         Performance v8.4 SAP
                            Multiplatform Multilingual
                            MPk

Cognos WF Perf PeopleSoft V8.4.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
C8 Workforce Performance    IBM Cognos 8 Workforce      B501IML
PVU                         Performance v8.4
                            Peoplesoft Multplat
                            Multilingual MP

C8 Banking Perf Credit Risk V8.4.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
C8 Bank Risk Perf-Cr Risk   IBM Cognos 8 Banking Perf.  B501MML
PVU                         Credit Risk Multiplatform
                            Multilingual Media Pk

C8 FP GL Analytics V8.4.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
C8 Fin Perf AP Analytics    IBM Cognos 8 Financial      B501KML
 PVU                         Performance JDE
                             Multiplatform Multilingual
                             Media Pk
C8 Fin Perf AP Analytics    IBM Cognos 8 Financial      B501LML
 PVU                         Performance Oracle 8.4
                             Multiplatform Multilingual
                             MP
C8 Fin Perf AR Analytics    IBM Cognos 8 Financial      B501LML
 PVU                         Performance Oracle 8.4
                             Multiplatform Multilingual
                             MP
C8 Fin Perf AR Analytics    IBM Cognos 8 Financial      B501KML
 PVU                         Performance JDE
                             Multiplatform Multilingual
                             Media Pk
C8 Fin Perf GL Analytics    IBM Cognos 8 Financial      B501KML
 PVU                         Performance JDE
                             Multiplatform Multilingual
                             Media Pk
C8 Fin Perf GL Analytics    IBM Cognos 8 Financial      B501LML
 PVU                         Performance Oracle 8.4
                             Multiplatform Multilingual
                             MP

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM Cognos 8 Banking Perf. - Credit Risk  5724-W96   L-CLAW-7JEPYV
IBM Cognos 8 Financial Performance        5724-W95   L-CLAW-7JEPYV
IBM Cognos 8 Workforce Performance        5724-W26   L-CLAW-7JEPYV

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Cognos 8 Banking Perf. - Credit Risk                      No
IBM Cognos 8 Financial Performance                            No
IBM Cognos 8 Workforce Performance                            No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes

For additional information refer to the License Information Document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support (also referred to as Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or approved IBM Business Partner for Software ValueNet®. Additional information is also available at

http://www.ibm.com/software/passportadvantage

These products may only be sold directly by IBM or by approved IBM Business Partners for Software ValueNet.


 
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Order now
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

Identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
 
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, PartnerWorld, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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