IBM Tivoli Workload Scheduler V8.5 delivers comprehensive graphical interface from Web, and workload real-time criticality mappingIBM United States Software Announcement 208-449
December 9, 2008
|At a glance|
With Tivoli® Workload Scheduler V8.5:
- Companies of virtually all sizes have a general purpose tool to organize unattended execution of dynamic and time-based workload across applications, accessing the complete lifecycle of workload from a single Web console.
- End users get powerful tracking and exception handling tools, such as Workload Service Assurance, that can assist operations teams efforts to commit to stringent service level agreements (SLAs).
- Experienced Tivoli Workload Scheduler users can take advantage of advanced features such as the Variable Tables or the Web Console Launch in Context.
For ordering, contact your IBM® representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM Tivoli Workload Scheduler V8.5 delivers both new enhancements and important milestones in the consolidation of the product. The unified installation system, based on a shared architecture between Tivoli Workload Scheduler engine and the Tivoli Dynamic Workload Console, simplifies the configuration of a complete system including the components needed to connect with Tivoli Workload Scheduler for z/OS®. The shared architecture is designed to provide consistent savings of disk and memory footprint.
- The launch pad graphically organizes the interaction with the user so the user can imagine the finished network when planning for any single installation. Automated generation of the response file lets you use a particular installation as a template to replicate in the background. The updated installation system simplifies and consolidates the product family.
- The modeling function of Tivoli Dynamic Workload Console offers all JSC functions in a browser and paves the way to more elaborate views. The modeler setup, inspired by the Eclipse workspace metaphor, provides a fluid and productive working environment where typical tasks have been carefully identified and optimized for minimal click path. Modern Ajax and Dojo technologies put the modeler at the level of the best Web applications.
- Better Web elements are embedded in the monitoring views to make the views more powerful as well as eliminates Web flickering. Useful usage patterns are also embedded for better handling of plan context switching.
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|Planned availability dates|
- December 12, 2008: Electronic
- January 9, 2008: Physical media
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A fundamental enhancement of IBM Tivoli Workload Scheduler V8.5 is Workload Service Assurance. This feature implements the notion of job critical path towards a service level agreement (SLA) written on a job, and with minimal preparation allows you to completely transform the way monitoring is done from mere error detection and correction to proactive job herding towards a common business goal. The view accessible from Tivoli Dynamic Workload Console V8.5, showing the risk level of jobs, gives a visual hint to the operator about the order in which to process abnormal events and failures to ensure best business execution. In addition, the promotion feature, unique to Tivoli Workload Scheduler, lets the engine try to autonomously correct dangerous situations without operator intervention by giving a higher priority and better system resources to jobs laying on the critical path. Overall, this feature is a huge step in the direction to embed tools for large scale workload control directly into the product.
Tivoli Workload Scheduler dedicates a lot of attention to the level of base mechanisms that allow a better expression of business processes into Tivoli Workload Scheduler workloads, the variable tables that greatly enhance the processing of parameters in and out of jobs, and the possibility to make parameter passing more explicit. Customers always have applications, users, and environments with small differences present at all levels. The variable tables allow users to handle these small differences as a delta specific for each location and context, while the bulk of workload definitions can be generalized and reused easily. The variable tables are also designed to provide to the developer of dynamic composite applications a stack of parameters local to the currently executing flow to use for value passing, job input and output, and to make template job streams much more powerful than they were until now.
There are attractive features in Tivoli Workload Scheduler V8.5 for every type of user and for every skill level. These features:
- Provide a backbone for the unattended service execution
- Expand the coverage of multiple applications while concentrating the views on a single interface
- Provide a foundation to On-Demand infrastructures where dynamic change is the rule
These characteristics make Tivoli Workload Scheduler V8.5 an important step on the road to modernize workload automation, and set the standard for manageability and power.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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IBM Tivoli Workload Scheduler V8.5 is positioned as a modern enterprise scheduler with the needed flexibility to adapt to the most demanding customer situations in terms of process complexity and scalability needs. It is not meant to be an entry level product, but to provide continuity to help efforts to meet the growing and evolving needs of its customer base.
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Program Program number VRM name 5698-WSH 8.5 Tivoli Workload Scheduler
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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No publications are shipped with this program.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
IBM Tivoli Workload Scheduler V8.5 runs on the hardware platforms that support the operating systems listed in the Software requirements section.
IBM Tivoli Workload Scheduler V8.5 is supported on the following operating systems. Refer to the IBM Tivoli Workload Scheduler Planning and Installation Guide for additional operating system platforms that are supported, Tivoli Workload Scheduler component support details, and the associated hardware platforms.
- Microsoft® Windows® server 2003 (Standard, Enterprise, and Data Center)
- Microsoft Windows server 2008 (Standard, Enterprise, and Data Center)
- Microsoft Windows XP Professional
- Microsoft Windows Vista
- AIX® V5.3 and V6.1
- Sun Solaris 9 and 10, Sun Solaris 10 for AMD
- HP-UX V11.23 for PA-RISC, HP-UX V11.23 for Itanium®
- Red Hat Enterprise Linux® 4.0, and 5.0
- SUSE Linux Enterprise Server 9 and SUSE Linux Enterprise Server 10
IBM Tivoli Workload Scheduler V8.5 supports the following RDBMS. Refer to the IBM Tivoli Workload Scheduler Planning and Installation Guide for details on the operating systems and hardware platforms supported by each RDBMS.
- DB2 Universal Database for Linux, UNIX®, and Windows Enterprise Server Edition V9.1
- DB2 Universal Database for Linux, UNIX, and Windows Enterprise Server Edition V9.5
- Oracle Database 10g Release 2 Enterprise Edition
- Oracle Database 11g Release 1 Enterprise Edition
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Tivoli Workload Scheduler is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document: L-LBOI-7GMHEZ
- Publications (refer to the Publications section)
Security, auditability, and control
The products in this announcement use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
IBM Tivoli Enhanced Value-Based Pricing
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processor cores on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processor cores on each server in the cluster.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX, and Microsoft Windows and Intel® technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z® and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology
An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.
An Enterprise is a person or single entity and the subsidiaries owned by more than 50 percent.
An external user is an authorized user that is not part of the enterprise.
This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM IFL will not, in most cases, result in any increased IBM software charges for z/OS, OS/390, VM, VSE, or TPF operating systems or applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.
The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390® traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, is supported by the IBM S/390 IFL.
An install is a copy or instance of the program in the enterprise.
Managed processor core (charging under full capacity in the management environment)
Managed processor core charges are based on the active processor cores on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processor cores that require Proofs of Entitlement (PoEs) are defined in the License Information's program-unique terms.
Notes: 1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units. 2. Multicore technology allows two or more processor (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip. 3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method. 4. In the System z IFL environment, each IFL engine is considered a single physical processor. 5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors. 6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated. 7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
Millions of Service Units (MSU) is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).
For more detailed information about System z software pricing, go to
Network node or node
Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.
Network security device
Network security device is any network-based security appliance or server running network security software that provides a source of security events or logs. Examples include, but are not limited to, firewalls, application firewalls, intrusion detection systems, intrusion protection systems, virtual private networks (VPNs), threat protection products (antivirus gateways), content filtering (Web, e-mail), identity and access management, directory servers, network anomaly behavior products, and multifunction security appliances.
A port is the physical connection between a device and the network.
Processor (per processor charging under full capacity)
In full capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.
Notes: 1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units. 2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip. 3. In the System z IFL environment, each IFL engine is considered a single physical processor. 4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors. 5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run. 6. When a server is shipped with 6 processors, but two of them are inactive, 4 processors are active for the customer. 7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
Server: A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
Standby or backup systems: For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Value Units: A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for a specific implementation of the given program must be obtained from a conversion table associated with the program. Customers must obtain a PoE for the appropriate number of Value Unit entitlements for their implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processor cores require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.
- Custom Build Registration - This is used with products that have and IBM System z component. Ordering this part number results in a process to enable the customer to receive the System z code via the z/OS Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CPBDO).
The following examples are provided to illustrate the customer's licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor core will depend on the processor type. For more information, refer to the Value Unit definition in the IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor core, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.
The following customer network applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's environment includes:
- 20 uniprocessors
- 65 2-way servers
- 12 4-way servers
- 1 8-way server
- 1 12-way server with two virtual or logical partitions
- 1 14-way server
- 1 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by IBM Tivoli applications)
- 1 24-way server
- 1 z800 Server with two uniprocessor core IFLs running Linux
- 1 1,500 MSU System z server
- 500 workstations and 1,000 laptops (1,500 clients)
- 100 network nodes
The customer desires to schedule work on its 14-way distributed server and its 24-way distributed server. Thus, the customer must obtain Processor Value Unit entitlements associated with the following number of processor cores, for its distributed environment:
Quantity in customer Processors to Systems managed environment be licensed 14-way 1 14 24-way 1 24 Total processor entitlement 38
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product group: Configurations and Operations Product category: Tivoli Workload Scheduling Product Identifier Description PID Tivoli Workload Scheduler 5724-WSH
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Entitled maintenance offerings description Sub ID 5697WKB Tiv Wkld Sched Svr Svr TWKLSCHSB07 5697WKB Tiv Wkl Sch Fta Ag Svr TWKLSCHSB08 Tivoli Workload Sched Proc zLinux TWKLSCHSB09 Tiv Workload Scheduler TMPTWKLSCHTMP Tivoli Wrkld Schedlr Proc TWKLSCHVALU Media packs description Part number Tivoli Workload Scheduler V8.5.0 Media pack BJ0RVML Multiplatform Multilingual
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Value Units. To order for Passport Advantage, specify the desired part number and quantity.
Description Part number IBM Tivoli Workload Scheduler Lnx on Z Value E02A8LL Unit Annual SW S&S Rnwl IBM Tivoli Workload Scheduler Value Unit Annual E02AFLL SW S&S Rnwl IBM Tivoli Workload Scheduler Lnx on Z Value D56MALL Unit SW S&S Reinstate 12 Mo IBM Tivoli Workload Scheduler Lnx on Z Value D56LZLL Unit LIC + SW S&S 12 Mo
IBM Tivoli Workload Scheduler Value Unit D56MTLL LIC + SW S&S 12 Mo IBM Tivoli Workload Scheduler Value Unit SW D56MVLL S&S Reinstate 12 Mo
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Description Part number Tivoli Workload Scheduler V8.5.0 Media pack BJ0RVML Multiplatform Multilingual
Tivoli Workload Scheduler is also available, via Web download, from Passport Advantage.
Subscription and Support
Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program product number and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance. This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
- Entitles customers to future releases and versions, at no additional charge. Note that the customer is not entitled to new products.
When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
S/390 and System z IBM Operational Support Services - SoftwareXcel is an option if you desire added services.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
Yes. Contact your IBM representative.
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
Software Subscription and Support (Software Maintenance) applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
Identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
DB2 Universal Database and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
Tivoli, IBM, z/OS, Passport Advantage, AIX, System z, OS/390, S/390 and SystemPac are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
Itanium and Intel are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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