IBM Tivoli Provisioning Manager V7.1 provides enhanced capabilities and IBM service management integrationIBM United States Software Announcement 208-411
December 9, 2008
|At a glance|
IBM® Tivoli® Provisioning Manager V7.1:
- Helps organizations with provisioning, configuration management, and maintenance of physical and virtual servers.
- Provides significant enhancements in product capabilities, an updated product architecture, and increased integration with IBM Service Management solutions.
- Can now be tightly integrated into process flows defined by IBM Service Management products. This integration is at the User Interface (UI), process, and data levels.
Functional enhancements include:
- Support of additional virtualization technologies
- Support of deployment infrastructure
- Solutions for meeting high availability requirements, software configuration compliance, and remediation
- Tighter integration with multiple IBM Tivoli software products
For ordering, contact: Your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: YE001
Back to top
IBM Tivoli Provisioning Manager V7.1 is a key product in the IBM Service Management suite of products. It provides underlying resource provisioning and configuration management functions that can be executed as specific steps in systems management processes. This version of IBM Tivoli Provisioning Manager provides integration with the Tivoli process automation engine used by IBM Service Management products and specific product enhancements.
IBM Tivoli Provisioning Manager V7.1 software now uses the Tivoli process automation engine used by other IBM Service Management products such as Change and Configuration Management Database and Tivoli Service Request Manager. The use of a common application and user interface technology among these products helps support the following objectives:
- Defining and securing access to only the tasks and data required for a specific role through easy customization of the user interface.
- Seamlessly including IBM Tivoli Provisioning Manager infrastructure management functions in systems management process flows.
- Designing and automating the flow of activities for an individual or between data center staff to help efforts to ensure standard processes and procedures are performed consistently, correctly, and accurately.
- Minimizing management data errors, redundancy, and latency through data sharing between products.
In addition to integrating IBM Tivoli Provisioning Manager onto the Tivoli process automation engine, specific product enhancements are included in V7.1. These include:
- Expanding IBM Tivoli Provisioning Manager's scope of managed virtual server technologies.
- Increased high availability configuration support
- Inclusion of the advanced automation capabilities previously included in IBM Tivoli Intelligent Orchestrator.
- Tighter integration with IBM Tivoli Provisioning Manager for Operating System Deployment. This provides provisioning from bare metal to a running application from a single console.
- Increased levels of integration with IBM TotalStorage® Productivity Center.
- Enhanced integration with IBM Tivoli Application Dependency Discovery Manager to provide closed loop software product configuration compliance and remediation functionality.
- Integration with Rational® Test Lab Manager to provide an enhanced test lab server provisioning solution.
IBM Tivoli Intelligent Orchestrator is being withdrawn from marketing. IBM Tivoli Intelligent Orchestrator customers will be provided a migration path to IBM Tivoli Provisioning Manager V7.1.
Back to top
|Planned availability dates|
- December 12, 2008: Electronic
- January 9, 2009: Physical media
Back to top
IBM Tivoli Provisioning Manager V7.1 software provides new functions and enhancements through both product updates and integrating the product on the Tivoli process automation engine. IBM Tivoli Provisioning Manager users will see new possibilities for increased value through both individual product functions and the ability to integrate IBM Tivoli Provisioning Manager with other Tivoli software products.
The Tivoli process automation engine's user interface technology allows IBM Tivoli Provisioning Manager to provide easily customized screens to its users. IBM Tivoli Provisioning Manager will provide initial screens for pre-defined roles that have a logical segmentation of responsibilities. With the new technology, the tasks and data on these screens can be easily modified or entirely new sets can be created for other user definitions. Screen creation is done primarily through drag-and-drop technology and, therefore, in some cases new screens can be created and provided to users in a matter of minutes.
The IBM Tivoli Provisioning Manager user is presented with his or her personalized Start Center screen from which they can begin viewing data and performing their required tasks. The Start Center also serves as a reference point as a user performs tasks, they can always return to the Start Center to begin their next task.
IBM Tivoli Provisioning Manager administrators can use the Tivoli process automation engines process flow creation technology to link together IBM Tivoli Provisioning Manager activities in a logical sequence. In this way, provisioning activities that might involve multiple IBM Tivoli Provisioning Manager users can be linked together in pre-defined process flows, which helps to ensure correct execution. Examples of staff activities that might benefit from having defined flows are patch acquisition and deployment, large-scale software deployments, or initial server provisioning.
In addition to the process flow definition function, IBM Tivoli Provisioning Manager administrators can now take advantage of the common services offered by the Tivoli process automation engine. These include using the platform notification and escalation functions in IBM Tivoli Provisioning Manager flows, creating IBM Tivoli Provisioning Manager users with the common security services, and developing reports with the open-sourced business intelligence and reporting tools (BIRT).
For a series of IBM Tivoli Provisioning Manager tasks that involve only a single user, the Web Replay functionality, introduced in IBM Tivoli Provisioning Manager V5.1.1, is available in V7.1. This capability allows for an administrator to capture a sequence of operational screens and record all the activities he or she performed on them, such as pull-down selections, button-pushing, or data entry. While the recording is being made, help information or operational directions may be included on the screen. Once the scenario has been recorded, it can be played back by another user where it will guide them through the proper sequence of interactions with IBM Tivoli Provisioning Manager to perform the activity. The included help information or directions will aid the new user in selecting the proper choices or providing the correct data. Steps that were recorded that have no user interaction can be automated so only screens that require input need to be displayed when running the scenario.
Some Web Replay scenarios that are provided with IBM Tivoli Provisioning Manager V7.1 include:
- Get Started with TPM V7.1
- Software management
- Start center customization
- ISM task integration
- Tivoli Provisioning Manager for Operating System Deployment scenarios
- Access control to Tivoli Provisioning Manager objects
- Add a new Tivoli Provisioning Manager user
By using the power of the Tivoli process automation engine, the capability exists to integrate IBM Tivoli Provisioning Manager's infrastructure management capabilities with defined process flows at the user interface, data, and process flow levels. This capability allows the infrastructure management tasks and activities, performed by IBM Tivoli Provisioning Manager, to be inserted seamlessly into higher-level process flows such as release or change management provided by other IBM Service Management products.
Using the Tivoli process automation engine user interface and process flow technologies, IBM Tivoli Provisioning Manager administrators can now create process flows that incorporate tasks and activities supported by different IBM Service Management products. For example, an administrator developing a Release Management process flow can now easily insert IBM Tivoli Provisioning Manager's software deployment tasks at the appropriate place in the flow. This eliminates the need for the user executing the flow to log on to another product and use it to execute the task. Conversely, a IBM Tivoli Provisioning Manager administrator, building a software compliance check process for a IBM Tivoli Provisioning Manager user, may easily include an open change ticket task if a resource is found out of compliance and needs to be changed.
IBM Tivoli Provisioning Manager V7.1 provides integration between the IBM Tivoli Provisioning Manager data center model (DCM) and the configuration management database (CMDB) provided by by IBM Tivoli Change and Configuration Management Data Base. This integration allows process designers, using the IBM Service Management process products, to reference configuration items in the CMDB in their process flows. When the process requires IBM Tivoli Provisioning Manager to interact with these configuration items, the translation to operational objects in the DCM is done automatically. Additionally, data from IBM Tivoli Provisioning Manager network and inventory scans can be used to populate the CMDB.
In addition to the new capabilities provided by the Tivoli process automation engine, basic IBM Tivoli Provisioning Manager functionality has been enhanced significantly in V7.1. These enhancements have been designed to increase the value IBM Tivoli Provisioning Manager can provide in managing data center resources both by increasing its scope of resources managed as well as breadth of function provided.
IBM Tivoli Provisioning Manager V7.1 has increased the breadth of virtualization technologies supported by the product. The list of previously and new technologies supported include:
- AIX® LPARS
- AIX WPARS
- Solaris Zones
- Microsoft® Virtual Server
To integrate operating system provisioning more fully into IBM Tivoli Provisioning Manager activity flows, tighter integration with the provided IBM Tivoli Provisioning Manager for Operating System Deployment has been created. IBM Tivoli Provisioning Manager and IBM Tivoli Provisioning Manager for Operating System Deployment may now be installed on the same server. Once installed and configured, a large percentage of IBM Tivoli Provisioning Manager for Operating System Deployment functions for operating system deployment and initial machine loads can be performed from IBM Tivoli Provisioning Manager screens. (Entitlement to IBM Tivoli Provisioning Manager for Operating System Deployment continues to be provided to purchasers of IBM Tivoli Provisioning Manager.)
IBM Tivoli Provisioning Manager V7.1 incorporates the advanced automation capabilities of IBM Tivoli Intelligent Orchestrator. These capabilities help allow IBM Tivoli Provisioning Manager administrators to develop workflows that respond to input changes from resource or service level monitoring products. Based on these inputs, prioritized lists of resources, and provisioning workflows, IBM Tivoli Provisioning Manager can now dynamically allocate or reallocate resources and change resource configurations based on changes in the information technology infrastructure and business requirements. For example, as the processing requirements for a critical application increase and decrease during the course of a business day, processing resources such as virtual machine may be created and deleted as needed thus optimizing resource utilization and power consumption. Using a prioritized list of business applications, in the case of limited available resources such as a partial data center outage, IBM Tivoli Provisioning Manager automation can be used to allocate the correct percentage of available resource to the most critical applications.
IBM Tivoli Provisioning Manager uses the Scalable Deployment Infrastructure (SDI) to aid in deployment software and retrieve configuration information from the servers it manages. V7.1 provides multiple enhancements to this infrastructure including:
SDI status view - This is a view that provides the IBM Tivoli Provisioning Manager administrator the current status of all components making up the SDI installation. Components include Agent Managers, Software Depots, Job Caches, and Agents.
Detailed agent deployment status - This includes more detailed agent deployment status including the status of each task that has been assigned to the agent.
Common Distribution Services access rules - This provides the capability to define which endpoints may access which Software Depots during a deployment. Using this function, an IBM Tivoli Provisioning Manager administrator may restrict which endpoints may access a Software Depot to download a software package. This restriction mechanism may be used to optimize bandwidth usage across a low bandwidth network.
Task level timeouts - In addition to the current global level task timeout parameter, timeouts can now be set for each task that is sent to an endpoint. This individual time out will override the global setting.
New agents supported - In addition to the systems supported by IBM Tivoli Provisioning Manager V5.1.1, V7.1 supports Windows® 2008 Server, Windows Vista, AIX V6.1, Red Hat Enterprise Linux® V5 on Intel® as managed endpoints.
Servers in test labs may now be provisioned to meet specific testing requirements by using a combination of IBM Tivoli Provisioning Manager and IBM Rational Test Lab Manager. This combination of products allows you to:
- Discovery test environment assets with IBM Tivoli Provisioning Manager and provide this information to IBM Rational Test Lab Manager so there is common knowledge of assets.
- Use IBM Rational Test Lab Manager to initiate IBM Tivoli Provisioning Manager provisioning scripts to provision complete test systems quickly and accurately.
- Transfer configuration information and workflows, used in the test environment, to the production environment to minimize deployment errors.
Enhanced interfaces between IBM Tivoli Provisioning Manager and Tivoli Application Dependency Discovery Manager provide the basis for closed loop configuration compliancy checking and remediation. With this interface you may:
- Create a gold-standard configuration out of a IBM Tivoli Application Dependency Discovery Manager discovered server
- Use this standard configuration in IBM Tivoli Provisioning Manager to check compliance against other servers
- Remediate the ones that are non-compliant using IBM Tivoli Provisioning Manager workflows
- Rediscover the servers to help ensure they are fully compliant with the standard configuration
The above sequence of steps can be configured for both customer and commercial software applications. IBM Tivoli Provisioning Manager functionality continues to be enhanced through additions to the open process automation library. This on-line library, available to all IBM Tivoli Provisioning Manager customers, provides a mechanism for IBM, Business Partners, and customers to post product workflows, Web Replay scenarios, or documentation on product usage methodologies or techniques, or other product related artifacts they have developed and wish to share with the general user community. There are currently over 350 code and documentation entries in the library for IBM Tivoli Provisioning Manager. Usage of content posted on th Open Process Automation Library (OPAL) may be subject to additional terms and conditions. Refer to the OPAL Web site for additional details at
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Section 508 of the U.S. Rehabilitation Act
IBM Tivoli Provisioning Manager V7.1, when used in accordance with IBM's associated documentation, satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product or products properly interoperates with them. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site
Back to top
IBM Tivoli Provisioning Manager is a key member of the operational management suite of products in the service management strategy of IBM. IBM Service Management helps organizations better manage their IT infrastructure to more effectively and efficiently deliver IT services. IBM Tivoli products can assist users in their efforts to ensure IT service continuity by helping users to:
- Ensure service management processes are performed consistently by the correct staff using the proper data
- Optimize costs by automating reactive IT management processes
- Help create resilient IT services
- Improve productivity with a predictive approach to IT management
- Manage compliance and risk in the IT environment
- Provide data integrity and audit readiness
IT operational management products, such as IBM Tivoli Provisioning Manager, help automate tasks to address application or business service operational management challenges. These products can help optimize performance and availability of business-critical applications and supporting IT infrastructure.
IBM Tivoli Provisioning Manager can help automate the procedures to provision physical or virtual servers. This includes activities such as installing the operating system with required drivers and patches, adjusting network and storage settings, deploying middleware and applications, and applying patches. IBM Tivoli Provisioning Manager also has the capability to routinely run inventory scans and compliance checks to identify changes in desired resource configurations. IBM Tivoli Provisioning Manager may also aid the data center staff to respond to potential problems in essential system resources and help them automatically recover from critical business application situations through automating the provisioning and configuration of servers, storage, and network devices.
IBM Tivoli Provisioning Manager can also help create more strategic data center initiatives, such as helping to develop solutions that can automatically provide production or test center server capabilities based on customer requests, solutions that reduce or optimize data center power consumption, or solutions that monitor and return resources to a desired state. In all of these solutions, IBM Tivoli Provisioning Manager may be configured to work in concert with other IBM products to help provide increased value to the operation of the data center and the management of its resources.
Back to top
Program number VRM Program name 5608-TPM 7.1 IBM Tivoli Provisioning Manager
Back to top
Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
Back to top
Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
Back to top
No publications are shipped with these programs.
Back to top
Specified operating environment
Tivoli Provisioning Manager
- Free disk space: 100 GB
- Minimum memory requirement: 4 GB (Note: For AIX, recommend 6 GB.)
The detailed hardware requirement specifications for Tivoli Provisioning Manager V7.1 can be found at
Tivoli Provisioning Manager Server supported platforms
- Microsoft Windows Server 2003 Standard Edition SP2, 32-bit Intel
- Microsoft Windows Server 2003 Enterprise Edition SP2, 32-bit Intel
- Microsoft Windows Server 2003 Standard x64 Edition SP2, 64-bit AMD64 and EM64T
- Microsoft Windows Server 2003 Enterprise x64 Edition SP2, 64-bit AMD64 and EM64T
- AIX 5L V5.3 TL6 (System p® 64 bit)
- Red Hat Enterprise Linux V4 AS Update 5 (x86 32 bit)
IBM Tivoli Provisioning Manager supported operating systems for the management server can be found at following Web site
Tivoli Provisioning Manager middleware server requirements
- DB2® V9.1.4 or V9.5 (Microsoft Windows, AIX, Red Hat) or
- Oracle Database 10.2.0.1g (AIX, Red Hat)
- Websphere Application Server Network Deployment V184.108.40.206
- Tivoli Directory Server 220.127.116.11 or
- Microsoft Active Directory 2003
- Microsoft windows (for installation only)
The detail specifications for managing server requirements, database environment, application server environment, and directory server environment can be found at
Microsoft windows software
Cygwin DLL V1.5.10, or later is required on a Microsoft windows 2003 server environment for installation only, available at
The following packages are required for AIX:
- Expect AIX V5.4, or later; wget-1.9 perl-5.8.2; bash; bash-doc
- wget-1.9 perl-5.8.2
You can obtain these packages from
- openssh, openssl
You can obtain these packages from
- For open SSH:
- For open SSL:
- GNU tar:
You can download the GNU tar package from
- xlC.rte (Version 18.104.22.168):
You can obtain the package from
- Required packages when using Oracle:
These packages can be obtained at
These files are located on AIX CD-ROM 1
The following packages are required on Linux:
- An SSH client (for example, openssh)
- Expect 5.42
- libstdc+.so.5 (required for the Tivoli middleware installer)
Supported operating systems for managed clients:
- Windows 2003 Server Standard Edition SP2 (AMD 64 bit)
- Windows 2003 Server Enterprise Edition SP2 (AMD 64 bit)
- Windows 2003 Server Standard Edition SP2 (x86 32/64 bit)
- Windows 2003 Server Enterprise Edition SP2 (x86 32/64 bit)
- Windows XP Professional (32/64 bit)
- Windows Vista Ultimate Edition (32/64 bit)
- Windows Vista Enterprise Edition (32/64 bit)
- Windows 2008 Standard edition (32/64 bit)
- Windows 2008 Enterprise Edition (32/64 bit)
- AIX V5.3 (System i®, System p) (ML3 or later)
- AIX V6.1 (System i, System p)
- Solaris 10 (AMD 64)
- Solaris 10 (x86 64)
- Solaris 10 (Sparc)
- Solaris 9 (Sparc)
- Linux RHEL 4 AS (x86 32 bits)
- Linux RHEL 4 AS (System i)
- Linux RHEL 4 AS (System p)
- Linux RHEL 4 AS (AMD 64 bit)
- Linux RHEL 5 x86 32 bit and 64 bit
- Linux SLES 9 Enterprise Edition SP3 (x86 32 bit and 64 bit)
- Linux SLES 9 Enterprise Edition SP3 (System i)
- Linux SLES 9 Enterprise Edition SP3 (System p)
- Linux SLES 9 Enterprise Edition SP3 (System z® 64 bit)
- Linux SLES 10.0 Enterprise Edition SP1 or SP2 (x86 32 bit and 64 bit)
- Linux SLES 10.0 Enterprise Edition SP1 or SP2 (System z 64 bit)
- Linux SLES 9 Enterprise Edition SP3 (AMD 64 bit) 32-bit emulation
- HP-UX 11i V1 - PA-RISC
- HP-UX 11i V2 - PA-RISC
For an extended list of supported hardware and application software, refer to the IBM Tivoli Provisioning Manager support site
:sp. Both 32-bit and 32-bit mode on 64-bit kernel or 32-bit toleration mode on 64-bit mode systems are supported for all operating systems with the exception that IBM Tivoli Directory Server must be installed on a 64-bit machine. The following are included with the product, with a restricted use license:
- DB2 Universal Database Enterprise Server Edition V9.1.4
- IBM Tivoli Directory Server V6.1.1
- IBM WebSphere® Application Server Network Deployment V22.214.171.124
- Tivoli Provisioning Manager for Operating System Deployment V7.1
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Direct customer support
For technical support or assistance, contact your IBM representative or visit
IBM Tivoli Provisioning Manager V7.1 is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document L-DDAC-7HVMPK
- Tivoli Provisioning Manager V7.1 Quick Start Guide
- CD-ROMs or DVDs
Security, auditability, and control
IBM Tivoli Provisioning Manager V7.1 uses the security and auditability features of IBM WebSphere Application Server. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Back to top
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
IBM Tivoli Enhanced Value-Based Pricing
Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment- Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Client device or client
A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point- of-sale terminals, tills and cash registers, and kiosks.
An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.
An enterprise is a person or single entity and those subsidiaries with more than 50 percent ownership.
IBM Integrated Facility for Linux (IFL)
This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IFL will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL.
The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390® operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.
Network node or node
Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.
A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (physical partitions) or logical boundaries (logical partitions).
Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.
Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.
Processor (per processor charging under full capacity)
In full capacity charging, PoE must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- In the System z IFL environment, each IFL engine is considered a single physical processor.
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
- When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
- Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site
Processor Value Unit
Processor is descriptive of one of the Value Unit charge metrics. For more information on Value Units in general, see the Value Unit definition. Processor Value Unit (PVU) entitlements are based on processor families (vendors and brands). A Proof of Entitlement (PoE) must be obtained for the appropriate number of Processor Value Units based on the level or tier of all processor cores activated and available for use by the program on the server. Some programs allow licensing to less than the full server, or what is sometimes referred to as sub-capacity licensing. For these programs, if a server is partitioned (utilizing eligible partitioning technologies), then a PoE must be obtained for the appropriate number of Processor Value Units based on all activated processor cores available for use in each partition where the program runs. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms. The Processor Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Processor Value Unit entitlements of another program.
For a general overview of PVUs for processor families (vendors and brands), refer to
A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of value unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of value unit entitlements for your implementation. The value unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with value unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of processor value unit entitlements. To determine the number processor value unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.
The following examples are provided to illustrate your licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit- based. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to Value Unit and processor Value Unit in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web site
References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.
The pricing examples below should be used to determine required license entitlements for IBM Tivoli Provisioning Manager.
Pricing example 1
A customer wants to use IBM Tivoli Provisioning Manager to automate quick and reliable provisioning of changes across resources in the environment. The customer environment consists of 550 distributed servers, 20 network nodes, and 1,500 client devices.
- Three hundred 2-way servers
- Two hundred 4-way servers
- Fifty 8-way servers
- 10 firewall devices and 10 switches (20 network nodes)
- 500 workstations and 1,000 laptops (1,500 client devices)
Since licensing is based on number of processors on the servers configured, the customer must obtain the following entitlements for the servers:
Systems Quantity in Processor entitlements managed customer environment required 2-way 300 600 4-way 200 800 8-way 50 400 Total processor entitlements 1,800
The customer must obtain the following entitlements for the network nodes:
Systems Quantity in Network node entitlements managed customer environment required Network nodes 20 20 Total network node entitlements 20
The customer must obtain the following entitlements for the client devices:
Systems Quantity in Client entitlements managed customer environment required Clients 1,500 1,500 Total client entitlements 1,500
Pricing example 2
A customer wants to use IBM Tivoli Provisioning Manager to manage the provisioning of changes in a data center with 162 servers.
- Fifty 2-way servers
- One hundred 4-way servers
- Ten 8-way servers
- One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
- One z800 server with two uniprocessor IFLs running Linux (Linux on System z)
Systems Quantity in Processor entitlements managed customer environment required 2-way 50 100 4-way 100 400 8-way 10 80 16-way 1 16 (2 physical partitions, only one of which is managed by the Tivoli application) z800 1 2 (server with 2 uniprocessor IFLs running Linux on System z) Total processor entitlements 598
- Separate processor Value Unit part numbers exist for licensing on distributed and Linux on System z servers.
- A trade up is required for customers with current entitlement for IBM Tivoli Configuration Manager to move to IBM Tivoli Provisioning Manager.
Back to top
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product group: IBM Tivoli Provisioning Product: IBM Tivoli Provisioning Manager (5608-TPM) Product category: Tivoli Provisioning
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Tivoli Provisioning Manager V7.1 media packs Entitled maintenance offerings description Tivoli Provisioning Manager Proc Tivoli Provisioning Mgr Ntwrk Node Tivoli Intelligent Orchestratr Proc Tiv Intelgnt Orchestrator Ntwk Node Tivoli Provisoning MGR PR for zSer Tiv Intelligent Orch PR for zSer Tivoli Provisioning Mgr Client Dev Tivoli Provisioning Manager 10 VU Tivoli Provisoning Mgr zSer 10 VU Tivoli Intelligent Orchestratr VU Tiv Intelligent Orch for zSer VU
Media packs description Part number Tivoli Provisioning Manager V7.1.0 Media Pack BJ0QQML Multiplatform Multilingual Tivoli Provisioning Manager (TCM) V4.3.1 Media BJ0RDML Pack Multiplatform ML
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table are per value unit, per network node, and per client device. To order for Passport Advantage, specify the desired part number and quantity.
The following license part numbers were previously announced for IBM Tivoli Provisioning Manager (5608-TPM): Description Part number Value Units IBM Tivoli Provisioning Manager 10 D55ZNLL Processor Value Units License and and Software Maintenance 12 Months IBM Tivoli Provisioning Manager 10 E0279LL Processor Value Units Annual Software Maintenance Renewal IBM Tivoli Provisioning Manager 10 D55ZPLL Processor Value Units Software Maintenance Reinstatement 12 Months IBM Tivoli Provisioning Manager 10 Processor D56P1LL Value Units from IBM Tivoli Provisioning Manager for Software Trade Up License + SW Subscription & Support 12 Months IBM Tivoli Provisioning Manager for D55ZQLL Linux on System z 10 Processor Value Units License and Software Maintenance 12 Months
IBM Tivoli Provisioning Manager for Linux on E027CLL System z 10 Processor Value Units Annual Software Maintenance Renewal 12 Months IBM Tivoli Provisioning Manager for Linux on D55ZRLL System z 10 Processor Value Units Software Maintenance Reinstatement 12 Months IBM Tivoli Provisioning Manager for Linux on D56P2LL System z 10 Processor Value Units from IBM Tivoli Provisioning Manager for Software Trade Up License + SW Subscription & Support 12 Months
Network nodes: IBM Tivoli Provisioning Manager Network Node D52VHLL License and Software Maintenance 12 Months IBM Tivoli Provisioning Manager Network Node E00ZWLL Annual Software Maintenance Renewal IBM Tivoli Provisioning Manager Network Node D52VILL Software Maintenance Reinstatement 12 Months Client devices IBM Tivoli Provisioning Manager Client Device D585YLL License and Software Maintenance 12 Months IBM Tivoli Provisioning Manager Client Device E02I7LL Annual Software Maintenance Renewal IBM Tivoli Provisioning Manager Client Device D5860LL Software Maintenance Reinstatement 12 Months IBM Tivoli Provisioning Manager Client Device from D5864LL IBM Tivoli Provisioning Manager for Software Trade Up License + SW Subscription & Support 12 Months
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
IBM Tivoli Provisioning Manager media pack descriptions Part number Tivoli Provisioning Manager V7.1.0 Media Pack BJ0QQML Multiplatform Multilingual Tivoli Provisioning Manager (TCM) V4.3.1 Media BJ0RDML Pack Multiplatform ML
IBM Tivoli Provisioning Manager V7.1 is also available via Web download from Passport Advantage.
The following IBM Tivoli Intelligent Orchestrator media pack part numbers will be withdrawn from marketing on March 13, 2009. The replacement IBM Tivoli Provisioning Manager (TPM) media pack part numbers are listed below.
Replacement Part TPM part Description number number IBM Tivoli Intelligent Orchestrator BJ0PLML BJ0PGML (TCM) Version 4.2.3 for AIX Multilingual IBM Tivoli Intelligent Orchestrator BJ0PNML BJ0PIML (TCM) Version 4.2.3 for Linux Multilingual IBM Tivoli Intelligent Orchestrator BJ0PMML BJ0PHML (TCM) Version 4.2.3 for Solaris/HP Multilingual IBM Tivoli Intelligent Orchestrator BJ0PKML BJ0PFML (TCM) Version 4.2.3 for Windows Multilingual IBM Tivoli Intelligent Orchestrator BJ0L4ML BJ0KVML 5.1.1 Windows on Intel Multilingual DVD IBM Tivoli Intelligent Orchestrator BJ0KXML BJ0KQML Version 5.1.1 AIX Multilingual IBM Tivoli Intelligent Orchestrator BJ0L0ML BJ0KSML Version 5.1.1 Linux PowerPC Multilingual
IBM Tivoli Intelligent Orchestrator BJ0L3ML BJ0KZML Version 5.1.1 Linux on Intel and AMD Multilingual IBM Tivoli Intelligent Orchestrator BJ0KYML BJ0KRML Version 5.1.1 Sun Solaris Multilingual IBM Tivoli Intelligent Orchestrator BJ0KWML BJ0KPML Version 5.1.1 Windows on Intel Multilingual IBM Tivoli Intelligent Orchestrator BJ0L2ML BJ0KTML Version 5.1.1 zLinux 31 bit Multilingual IBM Tivoli Intelligent Orchestrator BJ0L1ML BJ0KUML Version 5.1.1 zLinux 64 bit Multilingual IBM Tivoli Intelligent Orchestrator BJ0HRML BJ0KQML for AIX Version 5.1.0 Multilingual IBM Tivoli Intelligent Orchestrator BJ0HTML BJ0KZML for Linux on Intel Version 5.1.0 Multilingual IBM Tivoli Intelligent Orchestrator BJ0HUML BJ0KSML for Linux on PowerPC® Version 5.1.0 Multilingual IBM Tivoli Intelligent Orchestrator BJ0HWML BJ0KTML for Linux on zSeries® (31-bit) Version 5.1.0 Multilingual IBM Tivoli Intelligent Orchestrator BJ0HXML BJ0KUML for Linux on zSeries (64-bit) Version 5.1.0 Multilingual IBM Tivoli Intelligent Orchestrator BJ0HSML BJ0KRML for Solaris Version 5.1.0 Multilingual IBM Tivoli Intelligent Orchestrator for BJ0HPML BJ0KPML Windows on Intel Version 5.1.0 Multilingual IBM Tivoli Intelligent Orchestrator for BJ0H7ML BJ0KVML Windows on Intel Version 5.1.0 Multilingual DVD
The following IBM Tivoli Provisioning Manager (5608-TPM) media packs will be withdrawn from marketing on January 9, 2009. The replacement IBM Tivoli Provisioning Manager (TPM) media pack part numbers are listed below.
Replacement Part V5.1.1 TPM Description number part number IBM Tivoli Provisioning Manager for AIX BJ0HHML BJ0KQML Version 5.1.0 Multilingual IBM Tivoli Provisioning Manager for BJ0HJML BJ0KZML Linux on Intel Version 5.1.0 Multilingual IBM Tivoli Provisioning Manager for BJ0HKML BJ0KSML Linux on PowerPC Version 5.1.0 IBM Tivoli Provisioning Manager for BJ0HMML BJ0KTML Linux on zSeries (31-bit) Version 5.1.0 Multilingual IBM Tivoli Provisioning Manager for BJ0HNML BJ0KUML Linux on zSeries (64-bit) Version 5.1.0 Multilingual IBM Tivoli Provisioning Manager for BJ0HIML BJ0KRML Solaris Version 5.1.0 Multilingual Version 5.1.0 Multilingual IBM Tivoli Provisioning Manager for BJ0HFML BJ0KPML Windows on Intel Version 5.1.0 Multilingual IBM Tivoli Provisioning Manager for BJ0HBML BJ0KVML Windows on Intel Version 5.1.0 Multilingual DVD
The following license part numbers for IBM Tivoli Intelligent Orchestrator (5724-L10) will be withdrawn from marketing on March 13, 2009. The replacement IBM Tivoli Provisioning Manager (TPM) license part numbers are listed below.
Part Replacement TPM Description number Part number IBM Tivoli Intelligent Orchestrator E00ZXLL E00ZWLL Network Node Annual SW Subscription & Support Renewal IBM Tivoli Intelligent Orchestrator D52VJLL D52VHLL Network Node License + SW Subscription & Support 12 Months IBM Tivoli Intelligent Orchestrator D52VKLL D52VILL Network Node SW Subscription & Support Reinstatement 12 Months IBM Tivoli Intelligent Orchestrator D52VMLL NA Network Node from IBM Tivoli Provisioning Manager Trade Up License + SW Subscription & Support 12 Months IBM Tivoli Intelligent Orchestrator D55ZYLL D55ZNLL Processor Value Unit License + SW Subscription & Support 12 Months IBM Tivoli Intelligent Orchestrator D55ZZLL D55ZPLL Processor Value Unit SW Subscription & Support Reinstatement 12 Months IBM Tivoli Intelligent Orchestrator E027GLL E0279LL Processor Value Unit SW Subscription & Support Renewal
IBM Tivoli Intelligent Orchestrator D56P5LL NA Processor Value Unit from IBM Tivoli Provisioning Manager Trade Up License + SW Subscription & Support 12 Months IBM Tivoli Intelligent Orchestrator D56P7LL D56P1LL Processor Value Unit from IBM Tivoli Provisioning Manager for Software Trade Up License + SW Subscription & Support 12 Months IBM Tivoli Intelligent Orchestrator D5600LL D55ZQLL for Linux System z Processor Value Unit License + SW Subscription & Support 12 Months IBM Tivoli Intelligent Orchestrator D5617LL D55ZRLL for Linux on System z Processor Value Unit SW Subscription & Support Reinstatement 12 Months IBM Tivoli Intelligent Orchestrator E027JLL E027CLL for Linux on System z Processor Value Unit SW Subscription & Support Renewal IBM Tivoli Intelligent Orchestrator D56FXLL NA for Linux on System z Processor Value Unit from IBM Tivoli Provisioning Manager Trade Up License + SW Subscription & Support 12 Months IBM Tivoli Intelligent Orchestrator D56PCLL D56P2LL for Linux on System z Processor Value Unit from IBM Tivoli Provisioning Manager for Software Trade Up License + SW Subscription & Support 12 Months
Back to top
|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
S/390 and System z IBM Operational Support Services - SoftwareXcel is an option if you desire added services.
License Information form number
IBM Tivoli Provisioning Manager (5608-TPM): L-DDAC-7HVMPK
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
Yes. Contact your IBM representative.
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
Yes. Usage is limited to the quantity of Value Units, network nodes, and client devices that you have licensed.
Software Subscription and Support (Software Maintenance) applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
Back to top
|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
Back to top
For all local charges, contact your IBM representative.
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Back to top
To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: firstname.lastname@example.org For IBM Business Partner: email@example.com Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
AIX 5L, DB2 Universal Database and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, TotalStorage, Rational, AIX, Passport Advantage, System p, DB2, System i, System z, WebSphere, OS/390, z/OS, S/390, PowerPC, zSeries and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
Back to top