IBM Tivoli Netcool/Impact V5.1 delivers highly scalable analytics, event and service enrichment, advanced correlation, and operations automation

IBM United States Software Announcement 208-356
October 28, 2008

 ENUS208-356.PDF (123KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Software Services Software Services
Planned availability dates Planned availability dates Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning  IBM Electronic Services IBM Electronic Services
Program number Program number Prices Prices
Education support Education support Order now Order now
Offering Information Offering Information
Printable version Printable version

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At a glance
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IBM® Tivoli® Netcool/Impact V5.1:

  • Reduces MTTR by providing staff with all the missing contextual information needed to rapidly act on events and prioritize response based on business impact
  • Can more easily leverage existing in-house investments and deployments
  • Delivers faster time-to-value
  • Is very scalable, supports common and unique integrations, and easier to deploy and administer than competition

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).

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IBM Tivoli Netcool/Impact V5.1 enables easier access to mission-critical data across the business and IT silos, helping to bolster operational efficiency and return in investments on existing assets.

  • New data access enhancements such as new "ready-to-apply" integrations including IBM Tivoli Monitoring, the Tivoli Enterprise Console®, Netview for z/OS®, Webtop, new Netcool/OMNIbus™ Event Listener, and Web Services enhancements. Benefits:
    • Enables faster, bi-directional integration with key Tivoli data sources
    • Is highly scalable and supports key operational data
  • Policy engine enhancements include new AJAX-based policy management functions, new filter optimizer for more efficient integrations and cluster management improvements. Benefits:
    • Process events 3.5 times faster than previous versions
    • More efficient policy-based actions
    • Helps optimize personnel productivity
    • Higher availability, enhanced load balancing and performance
  • Operator view enhancements with enhanced GUI and operator view functionality including AJAX and smart tags, security, failover, plus Tivoli Integrated Portal and Tivoli Enterprise Portal integration and support. Benefits:
    • Helps improve decision making and staff effectiveness
  • Adds platform support for Linux® on z, Microsoft® Windows® 2008, and AIX® V6.1.
  • Internationalization and localization. Benefits:
    • Able to use Netcool/Impact in multiple languages.
  • AES Encryption support. Benefits:
    • Helps to deter unwarranted access or changes to policies and settings

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Key prerequisites
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Refer to the Software requirements and Hardware requirements sections

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Planned availability dates
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  • October 31, 2008: Electronic
  • November 21, 2008: Media

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IBM Tivoli Netcool/Impact provides a flexible, dynamic, common platform for real-time data access that can more easily circumvent traditional organizational boundaries. Armed with data from virtually any data source, administrators can correlate, calculate, enrich, deliver, visualize, and perform a wide range of automated actions.

IBM Tivoli Netcool/Impact offers an advanced policy engine that allows administrators to define exactly what actions should be taken and when. These actions can include adding business context to events, business impact analysis, advanced event correlation, calculation of key performance indicators (KPIs), notification and escalation, and virtually any custom data manipulation and action. In addition, a customizable Web-based operator view virtualizes multiple data stores, providing a single point from which to view and act on distributed data. As a result, it can integrate more seamlessly with your trusted data sources or configuration management database (CMDB) in support of IT Infrastructure Library® (ITIL®), or enhanced Telecom Operations Map (eTOM) processes and best practices.

In the past, establishing a single data management platform often meant "ripping and replacing" existing tools, restructuring departmental processes, and allocating valuable resources for integration and migration. Tivoli Netcool/Impact helps render those steps obsolete. It allows you to more quickly access and leverage data in existing data stores and utilize a simpler metadata access layer across them. In doing so, it allows for a single, virtualized data store and more flexible data use. By leveraging data where it resides, Tivoli Netcool/Impact helps preserve the ownership and control of the original data content and helps organizations avoid security issues related to accessing this data - all while improving productivity.

End of service

The following product's end of service is November 6, 2009:

number   Version/Release    Description
5724-O59      3.1           IBM Tivoli Netcool/Impact

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

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Product positioning
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IBM Tivoli/Netcool Impact V5.1 provides dynamic access to business and service contextual information for event enrichment and policy-based management automation.

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Program number
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Program                Program
number         VRM     name
5724-S43       5.1     IBM Tivoli/Netcool Impact

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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

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Offering Information
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Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site

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No publications are shipped with this program.

The following publications can be ordered after the planned availability date. To order, use the Publications Center.

Title                                                    Order number
Tivoli Netcool/Impact V5.1 Quick Start Guide             GI11-8130
Tivoli Netcool/Impact V5.1 Administration Guide          SC23-8829
Tivoli Netcool/Impact V5.1 User Interface Guide          SC23-8830
Tivoli Netcool/Impact V5.1 Policy Reference Guide        SC23-8831
Tivoli Netcool/Impact V5.1 DSA Reference Guide           SC23-8832
Tivoli Netcool/Impact V5.1 Solutions Guide               SC23-8834
Tivoli Netcool/Impact V5.1 Release Notes                 GI11-8131
Tivoli Netcool/Impact V5.1 Operator View Developer's     SC23-9951

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.

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Technical information
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Specified operating environment

Hardware requirements

IBM Tivoli Netcool/Impact V4.0 runs on hardware capable of supporting the software listed in the Software requirements section.


  • 1 GHz and higher for Intel®
  • 500 MHz and higher for Sparc or Power

Note: Dual/quad configuration supported for all CPU platforms above.

RAM: Recommended minimum for production environments is 1 GB. Systems expecting large event storms may need and can be configured with up to 4 GB.

Disk space: 1 GB disk space minimum is required for production. An additional 500 MB of space is necessary during installation

Software requirements

Operating system platforms:

  • Sun Solaris 8, 9, and 10 on Sun Microsystems UltraSPARC
  • Red Hat Linux ES/AS 2.1 and ES/AS 3.0 on Intel Pentium® (IA-32)
  • Microsoft Windows 2003 server and XP on Intel x86 32 bit
  • AIX V5.3 on IBM System p®

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

IBM Tivoli/Netcool Impact V5.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • Media
  • Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli/Netcool Impact uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

IBM Tivoli Enhanced Value-Based Pricing

Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.

For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX® and Microsoft Windows and Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing do not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z® and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user. Note that:

  • Authorized users each have a unique, specific identity and IDs cannot be shared.
  • An ID can establish one or more connections and count as a single authorized user.
  • Specifics to affected security products
    • An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
    • An authorized user of IBM Tivoli Directory Integrator (ITDI) is a user whose identity can be synchronized by ITDI or that can access a connected system that can be synchronized by ITDI.
    • An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
    • An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.
  • Asset - Any tangible resource or item of value to be managed, including production equipment, facilities, transportation, and IT hardware and software.

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point- of-sale terminals, tills and cash registers, and kiosks.


An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.

IBM Integrated Facility for Linux (IFL)

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM IFL will not, in most cases, result in any increased IBM software charges for z/OS, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390® operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.

Managed processor (charging under full capacity in the managed environment)

Managed processor charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the License Information's program-unique terms.


  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site:


Millions of Service Units (MSU) is defined as millions of CPU service units per hour, the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about System z software pricing, visit pricing.html


A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A Proof of Entitlement (PoE) must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

IBM Tivoli product licensing documents are available at

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.

Pricing example for IBM Tivoli Netcool/Impact V5.1

IBM Tivoli Netcool/Impact is priced per install; each Impact application instance is considered a single install of Netcool/Impact. It is also priced by tier by the amount of each type of technology that each Netcool/Impact install (application instances) uses. The number of RVUs required per tier is defined below. Volume scaling is applied to each tier as indicated below per specific Volume Unit Exhibit (VUE).

Tier 1 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Netcool/Impact installs (application instances) any of each of the following technologies is used with:

Microsoft SQL server
Flat files
XML destinations
TCP/IP Socket

Tier 1 (VUE C) Third-Party IBM Tivoli Netcool/Impact

This is counted by the number of Netcool/Impact installs (application instances) any of each of the following technologies is used with:

  • SNMP

Tier 2 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Netcool/Impact installs (application instances) any of each of the following technologies is used with:

  • Alcatel 5620
  • Cramer Dimension
  • Smallworld

Tier 3 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Netcool/Impact installs (application instances) any of each of the following technologies is used with:

  • Vitria
  • JMS

Tier 3 (VUE C) Third-Party IBM Tivoli Netcool/Impact

This is counted by the number of Netcool/Impact installs (application instances) any of each of the following technologies is used with:

  • Tibco
  • Web Services

Pricing examples

Example 1a

ABC Consumer Goods deploys IBM Tivoli Netcool/Impact over two application instances across four processors (multiprocessor capable) on two servers and each appliance instance interfaces to Oracle, LDAP, and DB2 databases. Calculation: two Impact application instances connecting to three Tier 1 databases each = six DSA Tier 1 connections.

Impact DSA Tier 1  Quantity in customer  Installs Net Resource Value Units
                   environment           required required
Impact Installs    2                     2
Impact Tier 1      6                     6

Example 1b

ABC Consumer Goods deploys IBM Tivoli Netcool/Impact over three application instances across six processors (multiprocessor capable) on three servers and each application instance interfaces to Oracle databases, LDAP systems, TCP/IP Sockets, and XML.

Calculation: 3 Netcool/Impact application instances interfacing to 4 Tier 1 databases each equals 12 DSA Tier 1 connections.

Impact DSA Tier 1   Quantity in customer  Installs        Net Resource Value Units
       1            environment           required        required
Impact Installs      3                    3   
Impact Tier 1       12                                    10

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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Availability and Performance Products
Product Identifier Description:
5724-S48    V5.1    IBM Tivoli Netcool/Impact   
Product category:   Tivoli Netcool® products

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                          Part number
IBM Tivoli Netcool/Impact V5.1 Media Pack            BP013ML

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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.


IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number


The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies


Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)


IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
IBM Operational Support Services - SoftwareXcel


System i Software Maintenance applies


Variable charges apply


Educational allowance available

Not applicable.

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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

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Information on charges is available at Web site

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

Identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Mail:       IBM Teleweb Customer Support
  ® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            L3R 2Z1

Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Netcool/OMNIbus and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Tivoli Enterprise Console, z/OS, AIX, Passport Advantage, System p, System z, OS/390, S/390, DB2, Informix, Netcool and are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency, which is now part of the Office of Government Commerce.

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Intel and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page


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