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IBM SMP/E for z/OS V3.5 provides new functions designed to simplify various tasks for acquiring, installing, and maintaining software

IBM United States Software Announcement 208-269
August 05, 2008

 
 ENUS208-269.PDF (112KB)

Table of contents   Document options  
At a glance At a glance Education support Education support
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description IBM Electronic Services IBM Electronic Services
Product positioning Product positioning Prices Prices
Reference information Reference information Order now Order now
Program number Program number
 
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At a glance
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IBM SMP/E for z/OS V3.5 provides the following enhancements:

  • New FIXCAT HOLDDATA will be provided by IBM that can be processed by SMP/E. This new function is designed to make it easier to determine what PTFs are needed for new hardware, software, and functions. This is expected to help you eliminate much of the manual effort formerly needed to work with Preventive Service Planning (PSP) buckets. A new REPORT MISSINGFIX command is also introduced to identify required fixes that are not yet installed.
  • The SMP/E RECEIVE ORDER command and GIMGTPKG service routine have added reconnect and retry capabilities for HTTPS and FTP operations that fail due to network outages and anomalies.
  • The SMP/E RECEIVE ORDER command has been enhanced to ensure the latest HOLDDATA is obtained, even for PTF orders that cannot be completely satisfied.
  • The SMP/E ZONEEDIT command has been extended to allow wildcard specification in the conditional CHANGE subcommand, and to allow the UNIT, VOLUME, and WAITFORDSN subentries for DDDEF entries to be added if they do not already exist. The PRINT subentry of the UTILITY entry may also be added using ZONEEDIT.
  • Changes have been made to the SMP/E HOLDDATA reports produced by the APPLY and ACCEPT commands to consolidate and reduce the report output, as well as offer an alternate destination for the HOLDDATA reports.
  • Multiple additional enhancements simplify various tasks for acquiring, installing, and maintaining software.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001).


 
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Overview
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SMP/E is the software installation and maintenance tool for the IBM z/OS platform. Its role is to consolidate and perform the low-level operations required to install software products and service. It can also maintain an inventory of the software and service installed by SMP/E.

SMP/E V3.5 is designed to simplify various tasks for acquiring, installing, and maintaining software, with specific focus on verifying required software fixes identified in Preventive Service Planning (PSP) buckets.

V3.5 of SMP/E includes:

  • New FIXCAT HOLDDATA to be provided by IBM that can be processed by SMP/E. This new function is designed to make it easier to determine what PTFs are needed for new hardware, software, and functions. This is expected to help you eliminate much of the manual effort formerly needed to work with PSP buckets. A new REPORT MISSINGFIX command is also introduced to identify required fixes that are not yet installed.
  • Extensions to SMP/E's Internet delivery infrastructure. V3.5 offers robust network reconnect capabilities for HTTPS and FTP operations, support for user-specific FTP options, and more complete PTF order fulfillment.
  • Various enhancements to simplify the review of SMP/E operations and various tasks for installing and maintaining software.

 
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Key prerequisites
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SMP/E V3.5 runs on:

  • z/OS V1.7 (5694-A01), or later
  • z/OS.e V1.7 (5655-G52), or later

 
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Planned availability date
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September 26, 2008


 
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Description
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Enhancements

Simplifying PSP buckets

SMP/E has been extended to help simplify the task of verifying that required software fixes identified in the Preventive Service Planning (PSP) buckets have been installed. PSP buckets identify required software fixes for new hardware devices, toleration and coexistence of new software releases, and enabling new functions. IBM will consolidate the lists of required fixes from the PSP buckets and produce new Fix Category (FIXCAT) HOLDDATA to identify those fixes. Some example fix categories are IBM.Device.z10-EC-2097 and IBM.Coexistence.z/OS.V1R10. The new type of ++HOLD statement will be used to identify APARs, their fix categories, and the PTFs that resolve the APARs.

Just like Error HOLDDATA, the new FIXCAT HOLDDATA will be delivered by IBM as part of all corrective service, preventative service, and product orders such as SMP/E Internet Service Retrieval (the SMP/E RECEIVE ORDER command), ShopzSeries, ServiceLink, TechSupport, and the Customized Offerings such as CBPDO, ServerPac, and SystemPac®. It will also be available independently on an IBM Internet server

http://service.software.ibm.com/holdata/390holddata.html

This HOLDDATA is planned to be available fourth quarter 2008.

Important toleration action

SMP/E releases prior to SMP/E V3.5 cannot process the new FIXCAT HOLDDATA. If you use a prior SMP/E release, you must install toleration APAR IO07480 (PTF UO00700 for SMP/E V3.3 or UO00701 for SMP/E V3.4) to allow those releases to silently ignore the FIXCAT HOLDDATA.

When FIXCAT HOLDDATA statements are received into a global zone, SMP/E will assign the fix category values as sourceids to the PTFs that resolve the APARs. These sourceids will then simplify selecting and installing the required fixes. During APPLY and ACCEPT command processing you can specify the assigned sourceids on the SOURCEID and EXSRCID operands to select the SYSMODs associated with a particular fix category.

In addition, for the APPLY and ACCEPT commands you can specify which fix categories are of interest using the FIXCAT operand. This tells SMP/E to process only FIXCAT HOLDDATA for the categories you specify, and all others are ignored.

Finally, SMP/E will use the new FIXCAT HOLDDATA to identify what required fixes are missing. A new REPORT MISSINGFIX command will analyze the new FIXCAT HOLDDATA and determine which fixes (APARs) identified by the HOLDDATA are not yet installed. Only the fixes associated with the fix categories of interest to you, specified by you, are analyzed and identified. For example, you can identify only the missing fixes associated with a particular hardware device or coexistence for a specific new software release.

Fix Category Explorer

To complement the new FIXCAT HOLDDATA, SMP/E has added a new Fix Category Explorer dialog. This dialog provides a hierarchical view of all fix categories from all FIXCAT HOLDDATA in the global zone and provides an easy method to manage the list of fix categories that are interesting to you. The Explorer dialog even identifies new Fix Categories that have been defined since the last time you used the dialog. The Fix Category Explorer is integrated into the existing SMP/Edialog options, and can be used, for example, in the Administration dialog to manage a permanent list of interesting fix categories stored in an OPTIONS entry, or to select fix categories of interest to be specified on an APPLY, ACCEPT, or REPORT MISSINGFIX command in the Command Generation dialog.

Long sourceids

SMP/E has increased the maximum length allowed for a sourceid value from 8 to 64 characters to support more meaningful and easily recognized values. For example, sourceid values such as IBM.Device.z10-EC-2097 and IBM.Coexistence.z/OS.V1R10 will be possible. In addition, the wildcard characters "*" and "%" can be used to implicitly select a list of sourceids for SMP/E commands that support their use. Sourceids may be defined on ++ASSIGN statements, defined on the SOURCEID operand of the RECEIVE command, and derived from fix categories specified on FIXCAT HOLDDATA statements.

ZONEEDIT command enhancements

The ZONEEDIT command has been extended to allow wildcard specification in the conditional CHANGE subcommand, and to allow the UNIT, VOLUME, and WAITFORDSN subentries for DDDEF entries to be added if they do not already exist. Formerly the ZONEEDIT command only allowed existing subentries to be changed, but did not allow subentries to be added. If you prefer to keep your target or distribution library data sets uncataloged, then this change makes it easier for you, for example, to add the necessary UNIT and VOLUME subentries for DDDEF entries defined by a ServerPac.

HTTPS and FTP reconnect and retry support

SMP/E has added reconnect and retry capabilities for HTTPS and FTP operations that fail due to apparent network outages and anomalies. This will help prevent SMP/E RECEIVE command and GIMGTPKG service routine failures because of short-lived network outages.

Support for FTP client parameters

SMP/E will now allow user-specified parameters to be passed to the FTP client program for SMP/E FTP operations during the RECEIVE command and the GIMGTPKG service routine. A new FTPOPTIONS tag may be specified in the CLIENT or SMPCLNT data set to identify any parameters that SMP/E should pass to the FTP client program. This is most useful when you need to override the FTP.DATA configuration file used by the FTP client program.

RECEIVE ORDER command enhancements

The RECEIVE ORDER command has been extended to resubmit orders when the request cannot be completely satisfied. This helps to ensure you obtain as much of your desired PTFs and HOLDDATA as possible, and eliminates the need to submit follow-on orders. Specifically, if an order request for CRITICAL, RECOMMENDED, or ALL PTFs results in no applicable PTFs, SMP/E will resubmit the order to obtain the latest HOLDDATA.

When PTFs specified by name, or PTFs to fix specified APARS are requested, but not all requested PTFs are found or available, SMP/E will resubmit the order to only obtain those requested PTFs that can be found by the server.

In addition, when a requested order cannot be fulfilled within the WAIT time specified (or defaulted), SMP/E will now end the RECEIVE command with a return code of 12 rather than 4. This helps differentiate a failing operation from a successful one.

HOLDDATA report changes

SMP/E has defined a new report destination, SMPHRPT, for HOLDDATA reports. If the SMPHRPT DD name is allocated (either by DD statement or DDDEF entry), the HOLDDATA reports produced by the RECEIVE, APPLY, and ACCEPT commands will be written to this DD name while other reports are written to the SMPRPT DD name. If the SMPHRPT DD name is not allocated, all reports are written to SMPRPT. If you do not want to review the APPLY, ACCEPT, or RECEIVE command HOLDDATA reports, you can define SMPHRPT as a DUMMY data set.

In addition, the Bypassed HOLD Reason Report for the APPLY and ACCEPT commands will now include only bypassed HOLDDATA for SYSMODs that are successfully applied or accepted. No longer will bypassed HOLDDATA for SYSMODS that fail command processing appear in the report. This eliminates clutter and limits the report to only the HOLDDATA that must be reviewed or acted upon.

Finally, suppressed reasonids will be consolidated and reported only once per FMID in the APPLY and ACCEPT command HOLDDATA reports. Formerly reasonids were reported once per SYSMOD and that contributed to the clutter and the large output. Reasonids to be suppressed are defined in the SUPPHOLD subentry of the active OPTIONS entry.

BYPASS (HOLDSYS) message severity changes

During APPLY and ACCEPT command processing SMP/E writes messages to identify SYSTEM HOLD conditions that have been bypassed. In prior SMP/E releases these messages had a severity of Warning and resulted in a minimum overall return code for the command of 4. With SMP/E V3.5, Informational messages will be written for bypassed SYSTEM HOLD conditions instead of Warning messages. This change to use Informational messages will result in a minimum overall return code for the command of 0 rather than 4 when SYSMOD HOLDs are bypassed, and helps make it easier for you to determine if the APPLY or ACCEPT operation was successful or not by simply inspecting the overall return code.

To change APPLY and ACCEPT command processing to write Warning messages for bypassed SYSTEM HOLD conditions, use the new COMPAT(WARNBYPASS) execution parameter for program GIMSMP.

SMP/E dialog enhancements

The SYSMOD Management dialog will now allow all SYSTEM HOLDs to be bypassed easily with one action. To accomplish the same result, formerly you were required to select each unique reasonid. In addition, the REDO operand may now be specified for the APPLY and ACCEPT commands.

In the Order Management dialog, when an ORDER entry is deleted from the global zone, the associated package directory within the SMPNTS will now also be deleted.

UNIX file Utility Input for LMODs

SMP/E has been extended to allow definition side deck files stored in the z/OS UNIX System Services file system to be included easily during link-edit operations. Specifically, in addition to members of partitioned data sets, relative file names can now be used as utility input on INCLUDE statements in JCLIN link-edit steps. This change is designed to make it easier for product packagers to use definition side deck files that reside in the z/OS UNIX file system.


 
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Product positioning
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SMP/E V3.5 is available under its own product number and also remains a base element of z/OS. This allows customers who are licensed for a currently supported release of z/OS or z/OS.e to order and install the latest release of SMP/E without having to upgrade their entire operating system. The benefit can be that products other than z/OS and z/OS.e can exploit the packaging and installation enhancements in SMP/E without necessarily having to install the prerequisites for a new level of the operating system.


 
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Reference information
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  • Software Announcement 208-186, dated August 5, 2008 (IBM z/OS V1.10)
  • Software Announcement 208-042, dated February 26, 2008 (Preview: IBM z/OS V1.10)
  • Software Announcement 205-170, dated July 27, 2005 (IBM SMP/E for z/OS V3.4)

 
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Program number
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 Program                Program
 Number         VRM     name
 
 5655-G44       350     IBM SMP/E for z/OS V3.5

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=208-269

 
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Education support
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SMP/E education is part of z/OS education.

Here are just a few of the courses available for classroom delivery:

  • Introduction to z/OS Environment (ES050)
  • Fundamental System Skills for z/OS (ES10A)
  • z/OS Facilities (ES155)
  • z/OS Operations (ES270)
  • z/OS Installation (ES41A)

In the U.S. and Canada, call 1-800-IBM-TEACH (426-8322) to enroll in one or more of these classes.

To find other z/OS-related courses, visit

http://w3.education.ibm.com

 
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Technical information
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Specified operating environment

Hardware requirements

SMP/E V3.5 runs in the same operating environments required by z/OS V1.7 or later and z/OS.e V1.7 or later.

Although no longer required for SMP/E RECEIVE FROMNETWORK and RECEIVE FROMNTS commands, or the GIMZIP, GIMUNZIP, and GIMGTPKG service routines, SMP/E will use the Integrated Cryptographic Services Facility (ICSF) of z/OS if it is operational (refer to the Software requirements section). ICSF requires either the Integrated Cryptographic Feature or the Cryptographic Coprocessor Feature of the processor.

Software requirements

To use the SMP/E Internet Service Retrieval capability, SMP/E requires the IBM Software Developer Kit for z/OS, Javatm 2 Technology Edition, Version 1 Release 4 (5644-I56) or its logical successor. Java is not required for the installation of SMP/E, but is required at run time to use this SMP/E function.

To use the RECEIVE FROMNETWORK command and the GIMZIP and GIMGTPKG service routine, and optionally for the GIMUNZIP service routine, SMP/E requires one of the following to calculate SHA-1 hash values:

  • Integrated Cryptographic Services Facility (ICSF), which is part of the z/OS and z/OS.e Cryptographic Services, or
  • IBM Software Developer Kit for z/OS, Java 2 Technology Edition, Version 1 Release 4 (5655-I56) or its logical successor.

    These are not required for the installation of SMP/E, but are required at run time to use the identified functions.

Compatibility

SMP/E V3.5 runs on z/OS V1.7, or later and z/OS.e V1.7, or later. If migrating from a release of SMP/E prior to SMP/E V3.5, then the UPGRADE command allows you to determine when and if incompatible changes should be made to SMP/E data sets. If the UPGRADE command is run, then SMP/E V3.5 should be used to process the SMP/E data sets affected by that command from then on. Such data sets may not be processed correctly by previous releases of SMP/E.

SMP/E data sets, created and processed by earlier levels of SMP/E, can be processed properly by SMP/E V3.5.

The following PTFs are designed to provide coexistence support and to prevent corruption of SMPCSI data sets when such data sets are processed by both SMP/E V3.5 and prior release levels of SMP/E.

SMP/E release           Coexistence PTF
                                       
SMP/E V3.3              PTF UO00700    
                                       
SMP/E V3.4              PTF UO00701    
                                       
SMP/E V3.4 JPN          PTF UO00702    

Limitations

There are no program limitations.

User group requirements

SMP/E V3.5 satisfies or partially satisfies recommendations from IBM customers and one or more of the worldwide user group communities.

  • MR00069765 Add a REDO option to the SMP/E Dialogs
  • MR00069765_1 Add a REDO option to the SMP/E Dialogs
  • MR0215053348 Enhance the SMP/E ZONEEDIT command and use of the wildcard character.
  • MR0308054954 SMP/E HOLDDATA report should list holddata for only those sysmods which are actually APPLied or ACCEPTed.
  • MR0412061321 Allow SMP/E HOLDDATA output to be directed to DD other than SMPRPT
  • MR0504072313 RECEIVE ORDER RC04 does not always accurately reflect job completion status.
  • MR0512055158 SMP/E ZONEEDIT should have the ability to update fields that do not have a value via a wild card character
  • MR0518076328 More Complete ORDER Management dialog (delete package directory)
  • MR061807441 RECEIVE ORDER CONTENT(APARS(...)) should return what is available
  • MR0621065625 Extended HOLDDATA attributes for SMP/E
  • MR0710036955 Requirement to add REDO as a valid operand in the SMP/E panels
  • MR0902061727 / SSMVSE064931 SMP/E DIALOG ALLOW EASY BYPASS OF ALL HOLDSYSTEM ACTIONS
  • MR0902061729 / SSMVSE064932 SMP/E BYPASSED HOLD REASON REPORT SHOULD NOT DISPLAY HELD SYSMODS
  • MR0911023858 SMP/E Allows Option To Not Display HOLDDATA Reports in APPLY and ACCEPT Processing
  • MR100507260 SMP/E Internet Service Retrieval / Retry if Server is temporarily unavailable
  • MR1028042846 SMP/E should support TYPE=UTIN binder input from an HFS
  • MR110900926 SMP/E should support HFS files with the side deck (UTIN)

Planning information

ServerPac SMP/E support

ServerPac orders are built using either a default level of SMP/E or the lowest supported level of SMP/E that is required for the products in your order. The higher of these two SMP/E levels is used. For example, z/OS orders are built with the level of z/OS SMP/E provided in that release of z/OS. However, if your order also includes SMP/E V3.5 (5655-G44), then your order is built with this higher level. Subsystem orders are built with the lowest supported release of SMP/E unless a product in your order has a dependency on a higher level of SMP/E. Your subsystem order would then be built with the minimum level of SMP/E that satisfies the requirement.

The level of SMP/E used to build your order is documented in ServerPac Installing Your Order.

This product's executable code is NOT offered via standard stand-alone product media. It is available through the following customized offerings only:

  • CBPDO (Custom-Built Product Delivery Offering)
  • ServerPac (SMP/E V3.5 delivered as part of your z/OS V1.10 order)
  • SystemPac (SMP/E V3.5 delivered as part of your z/OS V1.10 order)
  • ProductPac®

Security, auditability, and control

The announced program uses the security and auditability features of the host hardware or operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Ordering information
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SMP/E V3.5 replaces SMP/E V3.4.

Ordering z/OS through the Internet

ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the U.S., Canada, and several countries in Europe. In countries where ShopzSeries is not yet available, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Web site at

http://www14.software.ibm.com/webapp/ShopzSeries/ShopzSeries.jsp

Current licensees

Current Licensees of SMP/E for z/OS V3.4 can migrate to SMP/E for z/OS V3.5 by ordering the release through the Customized Offerings (CBPDO, ServerPac, SystemPac, and ProductPac) as done in the past.

New licensees

Shipment will not occur before the availability date. SMP/E V3.5 will be delivered as part of your z/OS V1.10 ServerPac or SystemPac order or delivered separately from the z/OS product in a CBPDO or a ProductPac.

The SMP/E product is only shipped via Customized Offerings (CBPDO, ServerPac, SystemPac, and ProductPac). Non-customized items (for example, CD-ROMs) will continue to be shipped via the stand-alone product.

Production of SMP/E V3.5 orders will begin on the general availability date, September 26, 2008. Ship dates for orders will be based on order sequence, Customized Offering selected, production capability, and customer-requested arrival date. Due to the amount of customization of ServerPac orders, shipments will begin approximately two weeks after general availability. Due to the amount of additional customization of SystemPac orders, shipments will begin approximately four weeks after order and data input verification. For CBPDO orders, shipments will begin one week after general availability. In all cases, no delivery commitments are to be made to the customer until confirmed arrival dates are in ESW.

Basic license

To order this product, specify the 5655-G44 program number. Specify the feature number for Basic no-charge and then choose either Base or Japanese feature for distribution media.

Basic machine-readable material
Description                  Supply ID      Distribution medium
 
SMP/E V3.5 Base (English)    S00VLLM        See note
 
Note: This product is available in customized offerings only.  The
media type is chosen during the customized offering ordering procedure.
Optional machine-readable material

To order, select the feature number for the desired distribution medium:

Description                Orderable Supply ID    Distribution medium
 
SMP/E V3.5 Japanese Base   S00VLLL                See note
 
Note:  This product is available in customized offerings only.  The
media type is chosen during the customized offering ordering procedure.
 

A program directory is automatically supplied with the basic machine-readable material.

Basic/unlicensed displayable softcopy publications

All SMP/E publications are provided on the following CD-ROM as part of the basic machine-readable material at no extra charge.

Title                                      Order Number
 
SMP/E Version 3 for z/OS Product Library   SK3T-4323
 

For a fee, you can purchase additional copies of the product library CD-ROM using the IBM Publications Center on the Web

http://www.ibm.com/shop/publications/order

The publication SMP/E Version 3 for z/OS Product Library contains the SMP/E Version 3 product books in both BookManager® and PDF softcopy formats on CD-ROM. By general availability, the SMP/E Version 3 books will also be available at

http://www.ibm.com/servers/eserver/zseries/zos/bkserv/

For those customers who want to upload either BookManager or PDF softcopy files and create softcopy repositories, the Softcopy Librarian is our strategic tool for uploading and managing softcopy files on a z/OS host or server, and on LANs and workstations. Use Softcopy Librarian, a free program that is available on the product library disc or on the Web, to obtain and manage shelves from IBM or OEM (original equipment manufacturer) CD or DVD collections or over the Internet, from the IBM PUBLIB Web site, as well as from other Web sites that provide support for Softcopy Librarian.

Softcopy Librarian V4.2 or later supports downloading and management of PDFs via extended shelves (XKS files). Softcopy Librarian has been repackaged to link the Java Runtime functions with its application code. In addition to eliminating the prerequisite for the Sun Java Runtime Environment on the client machine, this change has significantly improved runtime performance.

Starting in October 2003, Softcopy Librarian is supported on Windows® 2000 and Windows XP.

The latest version of Softcopy Librarian can be downloaded from this Web site

http://publib.boulder.ibm.com/epubs/df/ebrsclwj.exe

Displayable softcopy publications

A program directory and a CD-ROM, SMP/E Version 3 for z/OS Product Library (SK3T-4323), are supplied automatically as part of the basic package.

The CD-ROM includes the following softcopy publications for SMP/E for z/OS V3.5. The CD includes additional pubs for prior releases, and the titles are somewhat different for the earlier releases.

                                                Order
Title                                           number
 
IBM SMP/E for z/OS Messages, Codes & Diagnosis  GA22-7770
IBM SMP/E for z/OS Commands                     SA22-7771
IBM SMP/E for z/OS Reference                    SA22-7772
IBM SMP/E for z/OS User's Guide                 SA22-7773
IBM SMP/E for z/OS Licensed Program             GI10-0681
 Specifications                                 

Customized offerings

Product deliverables are shipped only via Customized Offerings (for example, CBPDO, ServerPac, and SystemPac).

CBPDO and ServerPac are offered for Internet delivery, where ShopzSeries product ordering is available. Internet delivery of ServerPac may help improve automation and software delivery time. For more details on Internet delivery, refer to the ShopzSeries help information at

http://www.software.ibm.com/ShopzSeries

Media type for this software product is chosen during the customized offerings ordering process. Based on your customer environment, it is recommended that the highest possible density tape media is selected. Currently offered media types are:

  • CBPDOs - 3480, 3480 Compressed, 3490E, 3590, and 3592*
  • ServerPacs - 3480, 3480 Compressed, 3490E, 3590, and 3592*
  • SystemPacs - 3480, 3480 Compressed, 3490E, 3590, and 3592*

*3592 is highest density media. Selecting 3592 will ship the fewest number of media.

Once a product becomes generally available, it will be included in the next ServerPac and SystemPac monthly update.

Production of software product orders will begin on the planned general availability date.

  • CBPDO shipments will begin one week after general availability.
  • ServerPac shipments will begin two weeks after inclusion in ServerPac.
  • SystemPac shipments will begin four weeks after inclusion in SystemPac due to additional customization,and data input verification.

 
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Terms and conditions
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IBM Operational support services - SupportLine: Yes


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agenttm is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


 
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Prices
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Prices are unchanged from the previous announcement.

One-time charge: Customers who pay a one-time charge (OTC) for a license program receive enhancements and future releases, if any, at no additional charge. Significant new function may be offered as an optional feature and charged for separately. If a replacement program is announced and the customer elects to license the replacement program for an OTC and replace the prior program, an upgrade charge may apply.

OTC: Customers who pay an OTC for a licensed program receive enhancements and future releases, if any, at no additional charge. Significant new function may be offered as an optional feature and charged for separately.

For all local charges, contact your IBM representative.


 
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Order now
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

Identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: LE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

SystemPac, PartnerWorld, ProductPac, BookManager and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

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Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

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