IBM Mashup Center 1.0: Empower your businessIBM United States Software Announcement 208-161
June 24, 2008
|At a glance|
IBM Mashup Center is an easy-to-use business mashup platform. Benefits include:
- Helping organizations unlock and transform enterprise, Web, personal, and departmental information into consumable or "mashable" assets
- Helping reduce application backlog and improve productivity by empowering line of business, self-service application development
- Taking advantage of mashup capabilities of Lotus Mashups and InfoSphere MashupHub
- Helping users interact with IBM Mashup Center's browser-based tool
- Plugging into your existing security model, enabling security over widgets, mashups, and information feeds
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
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IBM Mashup Center enables nontechnical users to drag and drop components from personal, enterprise, and Web sources to easily create, deploy, and share customized Web applications (or mashups) in minutes. IBM Mashup Center helps your organization increase productivity and agility by empowering employees to be innovators and problem solvers on their own, without engaging IT support.
Business users work with IBM Mashup Center's browser-based tool to quickly assemble mashups that help to uncover new business insights. The software includes a set of out-of-the-box, business-ready widgets that jump-start mashup creation and support a wide range of information viewing options, including charts and table views.
You can easily extend the mashup environment in several ways:
- Incorporate widgets from across the Web, including any of the thousands of Google Gadgets
- Enable new widgets, from simple HTML pages to rich Java-based applications
- Take advantage of IBM Lotus® Widget Factory, a wizard-based development environment for rapidly building dynamic widgets
After mashups or widgets are created, they can easily be published to a centralized catalog, where other users can discover them. The catalog includes built-in Web 2.0 community features like ratings, tagging, and commenting. These community-enhancing features help to illuminate the most useful assets, while also increasing productivity by encouraging reuse. In addition, with the catalog, you can apply the appropriate levels of governance by securing which users or groups can see specific assets.
IBM Mashup Center also enables you to unlock a wide range of information sources within the enterprise, such as databases, desktop and departmental information, and internal and external Web sources. It includes connectors to the most common back-end sources, from enterprise systems such as SAP to desktop data such as Microsoft® Excel. Through a wizard-based interface, technically-savvy users can simply point and click to turn their information sources into robust, consumable feeds that can then be remixed into new mashup applications. With IBM Mashup Center, you can make better use of existing core systems without the need to copy or replicate data sources and without requiring changes to the underlying systems.
After a feed is generated, it can be transformed and combined with other internal and external feeds. Using a visual, browser-based tool, information and business analysts can merge, transform, filter, annotate, or publish information in new formats, helping create a single view of disparate sets of information in minutes.
IBM Mashup Center plugs into your existing security model, including LDAPs and user directories,
providing security over widgets, mashups, and information feeds.
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|Planned availability dates|
- June 30, 2008 (electronic software delivery)
- August 4, 2008 (media and documentation)
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Intuitive wiring of widgets and feeds
With IBM Mashup Center, end users can quickly and easily assemble new situational applications by dragging and dropping widgets onto the page, and then assembling them together on screen. IBM Mashup Center includes an intuitive interface that walks nontechnical users through the process of connecting (or wiring) different widgets together. Users can drop widgets on top of each other and, if they can send and receive matching data types, they automatically connect. After the widgets are connected, users can launch the wiring graph to visualize how the various widgets interact.
Out-of-the-box, business-ready widgets
IBM Mashup Center includes a set of prebuilt widgets that jump-start development efforts. These widgets include:
- Charting: Chart tabular information feeds into line, bar, or pie charts. Feeds can be directly mashed onto a chart or sourced from other widgets on the page.
- Feed Reader: View a wide range of RSS or Atom feeds coming from the Web. Easily configure the look, feel, and refresh rate of the feed.
- Image Displayer: Decorate your mashups with images coming from a local source or any URL-addressable location.
- Rich Text Editor: Add rich text your mashup without having to know HTML. Power users can switch to the markup mode to easily type or paste in HTML.
- Web Site Displayer: Display URL-addressable content, such as an entire Web page, within your mashup.
- Table Viewer: Display information from XML or Atom feeds in a tabular format. Support events as well as filtering and highlighting of rows based on criteria that you specify.
In addition, users can easily extend their mashup environment by incorporating widgets from across the Web, including any of the thousands of Google Gadgets. IT can also contribute new widgets for mashing, which can be as simple as an HTML page or as powerful as a rich Java-based application. The IBM Mashup Center also gives you access to an external catalog, where end users can quickly add widgets into their IBM Mashup Center environment.
Widget-based data transformations
IBM Mashup Center also includes a set of "power user" widgets that can be used to easily transform or adapt content passed between widgets on a page:
- Regular expression adapter: Use regular expressions to manipulate event content. For instance, you can use this widget to strip out the ZIP code (or other mailing code) from a customer address object.
- Feed transformation widget: Convert the structure of a feed using an easy-to-use widget-based interface. Change column headers, filter data, and preview changes.
Because the IBM Mashup Center is fully extensible, you can add your own transformation widgets that adapt data from one format to another.
Sharing and discovery of mashups and widgets
After a mashup is assembled, it can be easily shared. Visual tools enable end users to define what users or groups can view or edit their pages. With this feature, business users can work together to build mashup applications.
In addition to sharing of mashup pages, end users can publish those pages to the catalog with just a few mouse clicks. After they are published to the catalog, other users can discover and then download the pages within their own IBM Mashup Center Workshop environment, helping to encourage similar mashup applications.
Platform- and language-independent distributed architecture
The IBM Mashup Center is based on a distributed architecture. Widgets can be assembled not only from the local environment, but also from any remote widget server, as long as it can find and load the appropriate widget definition. With this powerful architecture, widgets can be independently scaled and sent back and forth across widget servers. In addition, the assembly environment for widgets is platform- and server-independent. Widgets can be written in a number of different languages (.NET, PHP, Java, HTML) and available on a wide variety of platforms, giving you significant flexibility and freedom.
Rich page customization and management capabilities
With the IBM Mashup Center, you have complete control over the look and feel of your mashup pages. End users can use visual tools to easily change the page layout and format, including themes and skins, background image and color, borders, and margins without having to touch the HTML. More technical users, such as Web developers, can use a page's edit source mode to directly modify the page's underlying code. In addition, with file-based persistence, Web developers can employ their favorite content editing tools to design the exact look and feel they want.
Live Text gives end users quick, in-context access to information, reducing extra clicks and navigation. For example, each time a person's name appears in a widget, Live Text can automatically add a link to the name that, when hovered over, opens a pop-up window that contains the selected person's business card. Live Text can be added into a widget without significant programming; HTML developers simply need to add the appropriate tag or microformat into the markup. IBM Mashup Center includes a few Live Text tags out of the box, including vcard and address. Because Live Text is a completely extensible framework, Web developers can easily add their own tags and associated behaviors.
Out-of-the-box connectivity and core information assets
IBM Mashup Center enables out-of-the-box connectivity to a wide range of enterprise, Web, personal, and departmental information sources. This reduces time to value, allows for information to be quickly and easily unlocked and put to broader use, and enriches situational applications such as mashups with relevant and timely information regardless of the source.
Desktop and departmental assets
Up to 80% of enterprise information comes from personal and departmental information sources such as Microsoft Excel and Access or MySQL databases. With IBM Mashup Center you can access the information in those resources and mix it with both enterprise and Web-based sources. IBM Mashup Center unlocks critical information for wider use and consumption without forcing changes in how business users choose to manage their local or departmental systems.
IBM Mashup Center breaks down information silos by converting information into consistent and easily managed feeds independent from the underlying source. A wide range of information sources, all of which may be using different access models, can be unlocked, transformed, and mixed, and then used by multiple applications and devices. Enterprise data is secured via existing proven security models; the underlying information sources do not need to be changed nor does data need to be duplicated. IBM Mashup Center supports the following:
- IBM DB2®
- IBM Lotus Domino®
- IBM Information Server
- LDAP Oracle
- Web Services
- SQL Server
- Tivoli® Directory Integrator
Before IBM Mashup Center, there was no way of adding and mixing Web information feeds with enterprise, personal, and departmental information sources. IBM Mashup Center captures important and useful intranet and Internet assets that you can quickly incorporate with your existing desktop and enterprise assets through feed mashups. IT can additionally access popular sources of information to foster better quality of services for these Internet sources.
Remixing and repurposing data
IBM Mashup Center enables you to mix and transform information feeds to meet specific business needs. Feeds, independent of their source, can be remixed, merged, and preprocessed in a variety of ways. Supported mixing and transformation capabilities range from basic manipulation such as grouping and sorting to more advanced operations such as merging and transforming data:
- Augment: Supplement existing assets with additional context from other information sources with the "for each" operator
- Transform: Transform existing information with content that offers further insight. It includes functions for data manipulation including basics such as MIN, MAX, COUNT, and string concatenation and advanced functions such as regular expressions, variance, and encoding.
- Group: Group complex information feeds into more consumable feeds for your users.
- Merge: Assemble multiple informational assets to produce a mutually collective asset.
- Sort: Sort your informational feeds alphabetically.
- Filter: Identify and navigate to the assets as needed.
- Combine: Assemble multiple informational assets in an additive manner.
- Publish: Share your assets to be further incorporated in other applications or feed mashups.
IBM Mashup Center manages how feeds get mashed up from a variety of different users and enables caching of feeds for performance optimization. Because the feeds that IBM Mashup Center manages can come from many sources, and can be mixed and combined, the performance of these feeds can be affected by complicated underlying logic, busy source systems, and complex feed mashups. Feed caching can alleviate having to access source systems or re-execute logic or feed mashups because the resulting feed is retained in memory for reuse. Feed caching can increase the performance of your situational applications.
Feed caching can be easily set up to identify the life cycle of the cache or the time and frequency with which the feed needs to be refreshed. Your team can control how often your data is accessed at the feed source.
Additionally, feeds that are captured from the Internet and outside IT control may be unreliable. In certain situations feed caching can increase the reliability of external data sources traditionally outside of IT control.
Web 2.0 cataloging innovation
IBM Mashup Center includes a master catalog (reference) for all of your "mashable" assets, including information feeds, pages, and widgets. The catalog offers built-in Web 2.0 community features such as ratings, tagging, and commenting. These community-enhancing features help to illuminate the most useful assets, while also increasing productivity by encouraging reuse.
IBM Center plugs seamlessly into your existing environment (LDAP, Active Directory, or custom user directory) for authentication and authorization. You can control which individual users or groups can modify and view widgets, pages, and feeds using access control lists (ACLs). You can also control who can create informational feeds. By securing who can create and manipulate information sources, you can maintain a necessary level of control of your trusted information.
Reporting, asset monitoring, and tracking
The catalog enables comprehensive reporting, monitoring, and tracking of how mashable assets are being used. Security, access, and changes to every asset are logged and tracked. Auditable event logging can be mined for a wide range of insights, such as what assets are the highest rated or most discussed.
Reporting and logging can be valuable in supporting paid service subscriptions for external Web services. Because IBM Mashup Center can log who is accessing a service and how much time is spent using the service, IT can better manage chargebacks. Additionally, because patterns of information consumption can be analyzed and then optimized, logging gives you more opportunities for governance.
IBM Mashup Center includes OpenSearch support, which is the standard for how information feeds and widgets are shared and discovered with the mashup ecosystem at large. With OpenSearch, users can easily discover widgets, feeds, and pages in the IBM Mashup Center catalog.
Lotus Widget Factory enables developers of all skill levels to rapidly generate iWidget 1.0-compliant widgets without coding. Intuitive wizards encapsulate common widget creation tasks and guide users through the creation process, increasing productivity and the speed of solution delivery. In addition, using the browser-based assembly tool within IBM Mashup Center, nontechnical users can save an assembly of widgets as a new widget, which can then be easily published to the catalog for use by others.
Accessibility by people with disabilities
You can request a U.S. Section 508 Voluntary Product Accessibility Template (VPAT) at
Section 508 of the U.S. Rehabilitation Act
IBM Mashup Center is capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
IPLA and Subscription and Support considerations
IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.
Subscription and Support must cover the same capacity as the product license entitlement.
Subscription and Support will be available in the country in which the agreement is made.
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InfoSphere MashupHub is complementary to other core IBM offerings. It offers these benefits:
- Powers Lotus Mashups by enabling information feeds that can easily be assembled into new applications.
- Consumes and mixes trusted information feeds from Information Server and Master Data Management (MDM) Server
- Publishes information for use in WebSphere® Portal and Lotus Quickr
- Delivers structured and Web information to IBM Enterprise Content Management user interfaces and custom applications
- Feeds Cognos Business Intelligence and Performance Management reports and intelligence to situational applications
IBM Lotus Mashups is complementary to other core IBM offerings. It assembles new widgets that can
be deployed to products such as WebSphere Portal 6.1 and Lotus Connections 2.0.
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|Statement of direction|
It is the intent of IBM to support additional platforms for IBM Mashup Center, IBM Lotus Mashups, and IBM InfoSphere MashupHub, including Linux, later in 2008. IBM also intends to support the secure Ajax Hub and the OpenAjax gadget specification once they become official OpenAjax standards.
All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal
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|Availability of national languages|
Product description Language Availability date IBM InfoSphere MashupHub Multilingual August 4, 2008 V1.0.0 (French, Korean, Chinese Simplified, Spanish, Portuguese Brazilian, German, Japanese, Chinese Traditional, English, Italian) IBM Lotus Mashup V1.0.0 Multilingual August 4, 2008 (French, Korean, Chinese Simplified, Spanish, Portuguese Brazilian, German, Japanese, Chinese Traditional, English, Italian) IBM Mashup Center V1.0.0 Multilingual August 4, 2008 (French, Korean, Chinese Simplified, Spanish, Portuguese Brazilian, German, Japanese, Chinese Traditional, English, Italian)
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The following educational offerings are available.
IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
IBM Software Services for Lotus® Education provides education to support many Lotus offerings. For a complete list of offerings visit the Web site at
Technical Skills Software Workshop
No-fee technical skills training workshops (English only) for this product are offered to customers and business partners to gain hands-on skills for installing, configuring, operating, and supporting this product. The workshops are ideal for customers and business partners who are in the process of evaluating, or have already purchased it. Workshops are modeled to be 50 to 70% hands-on labs and are continually updated to current product release.
Workshops are delivered in multiple formats, traditional classroom, self-paced (self-study), and instructor led e-learning. All formats have the same content.
Traditional classroom workshops are scheduled and delivered in-person worldwide at IBM and non-IBM locations throughout the year.
Self-paced or self-study workshops enable students to view the workshop presentations and execute the labs on their own schedule with no travel required. The presentations have speaker notes and allow the student full control to navigate the information. Students reserve a one-week period to run the labs on a remote, supported, live environment. Support is provided through a monitored forum.
Note: A fast Internet connection is required.
For more details on current workshop content, schedules, and to register for any workshop format, visit
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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No publications are shipped with these products.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 20 countries. A
large number of publications are available online in various file
formats, and they can all be downloaded by all countries.
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- Mozilla Firefox 2.0
- Microsoft® Internet Explorer 7, and later
- Safari 3 (on Mac only)
- Microsoft Windows® Server 2003 x86-32, Enterprise with Service Pack 1 (SP1)
- Intel® Pentium® processor at 500 MHz, or faster
- Intel EM64T or AMD Opteron processor
- Minimum 512 MB physical memory; 1 GB recommended
- CD-ROM drive
- Disk space requirements 1.5 GB
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
Packaging: IBM Mashup Center, InfoSphere MashupHub, and IBM Lotus Mashups will be distributed via a media package and electronic software distribution (ESD).
IBM Mashup Center, InfoSphere MashupHub, and IBM Lotus Mashups media package is distributed in one package with the following:
- IBM Mashup Center, InfoSphere MashupHub, and IBM Lotus Mashups product CDs.
- Softcopy product documentation including readme files are included on the product CDs.
- The LI form numbers for IBM Mashup Center, InfoSphere MashupHub, and IBM Lotus Mashups are L-RKAR-7E2QS9, L-RKAR-7EGNZJ, and L-NSTN-7DRFVG.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
To locate an IBM Business Partner, visit
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This product is available only via Passport Advantage. It is not available as shrinkwrap.
Product Licensed function title Product group category IBM InfoSphere MashupHub IBM DataGuide(R) DataGuide IBM Lotus Mashups Mashup Maker Lotus Mashups IBM Mashup Center Mashup Maker Lotus Mashup Center PID Charge unit Program name number description IBM InfoSphere MashupHub 5724-V06 20 Authorized Users IBM InfoSphere MashupHub 5724-V06 Processor Value Unit (PVU) IBM Lotus Mashups 5724-U69 Processor Value Unit (PVU) IBM Lotus Mashups 5724-U69 20 Authorized Users IBM Mashup Center 5724-V33 20 Authorized Users IBM Mashup Center 5724-V33 Processor Value Unit (PVU)
Charge metrics definitions
A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users or resources which may include servers, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.
Processor (Value Unit)
A processor core is a functional unit within a computing device that interprets and executes instructions. A processor core consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a processor. Not all processor cores require the same number of Processor Value Unit entitlements. To calculate the number of Processor Value Unit entitlements required, refer to the Processor Value Unit table on the following Web site
With full capacity licensing, a PoE must be acquired for the appropriate number of Processor Value Units based on all activated processor cores available for use on the server.
Passport Advantage program licenses
IBM InfoSphere MashupHub
Part Part description number IBM InfoSphere MashupHub IBM InfoSphere MashupHub 20 AU Annual SW S&S Renewal E0565LL IBM InfoSphere MashupHub 20 AU License & SW S&S 12 Mo D04NTLL IBM InfoSphere MashupHub 20 AU SW S&S Reinstate 12 Mo D04NULL IBM InfoSphere MashupHub PVU Annual SW S&S Renewal E0564LL IBM InfoSphere MashupHub PVU License & SW S&S D04NRLL IBM InfoSphere MashupHub PVU SW S&S Reinstate 12 Mo D04NSLL
IBM Lotus Mashups
Part Part description number IBM Lotus Mashups IBM Lotus Mashups 20 Authorized Users License & D04NGLL Software Subscription and IBM Lotus Mashups 20 Authorized Users Software E0562LL Subscription and Support An IBM Lotus Mashups 20 Authorized Users Software D04NHLL Subscription and Support Re IBM Lotus Mashups Processor Value Unit (PVU) License & D04NELL Software Subscripti IBM Lotus Mashups Processor Value Unit (PVU) Software D04NFLL Subscription and Sup IBM Lotus Mashups Processor Value Unit (PVU) Software E0561LL Subscription and Sup
IBM Mashup Center
Part Part description number IBM Mashup Center IBM Mashup Center 20 Authorized Users License & D04N6LL Software Subscription and IBM Mashup Center 20 Authorized Users Software E0560LL Subscription and Support An IBM Mashup Center 20 Authorized Users Software D04N7LL Subscription and Support Re IBM Mashup Center Processor Value Unit (PVU) License & D04N4LL Software Subscripti IBM Mashup Center Processor Value Unit (PVU) Software E055ZLL Subscription and Sup IBM Mashup Center Processor Value Unit (PVU) Software D04N5LL Subscription and Sup
Passport Advantage supply
Part Program name/description number IBM InfoSphere MashupHub V1.0.0 IBM InfoSphere MashupHub Windows Server 2003 V1.0.0 ENC BB0XBML Unrestricted CD RO IBM Lotus Mashup V1.0.0 IBM Lotus Mashups Windows Server 2003 V1.0.0 BS05RML Multilingual IBM Mashup Center V1.0.0 IBM Mashup Center Windows Server 2003 V1.0.0 ENC BS05SML Unrestricted CD ROM Digit
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Mashup Center V1.0.0
Entitled maintenance Part offerings description Media packs description number IBM Lotus Mashup Center IBM Mashup Center Windows BS05SML Per 20 Authorized Users Server 2003 V1.0.0 ENC Unrestricted CD ROM Digit IBM Lotus Mashup Center IBM Mashup Center Windows BS05SML Per Processor Value Unit Server 2003 V1.0.0 ENC (PVU) Unrestricted CD ROM Digit
IBM Lotus Mashup V1.0.0
Entitled maintenance Part offerings description Media packs description number IBM Lotus Mashups Per 20 IBM Lotus Mashups Windows BS05RML Authorized Users Server 2003 V1.0.0 Multilingual IBM Lotus Mashups Per IBM Lotus Mashups Windows BS05RML Processor Value Unit (PVU) Server 2003 V1.0.0 Multilingual
IBM InfoSphere MashupHub V1.0.0
Entitled maintenance Part offerings description Media packs description number InfoSphere MashupHub per IBM InfoSphere MashupHub BB0XBML 20 Authorized Users Windows Server 2003 V1.0.0 ENC Unrestricted CD RO InfoSphere MashupHub per IBM InfoSphere MashupHub BB0XBML Processor Value Unit Windows Server 2003 V1.0.0 ENC Unrestricted CD RO
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing: IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.
Part number products only offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License Information form numbers
Program Program name number Form number IBM InfoSphere MashupHub 5724-V06 L-RKAR-7EGNZJ IBM Lotus Mashups 5724-U69 L-NSTN-7DRFVG IBM Mashup Center 5724-V33 L-RKAR-7E2QS9
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.
Product name IBM InfoSphere MashupHub Yes IBM Lotus Mashups Yes IBM Mashup Center Yes
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Agreement for acquisition of Software Maintenance: The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for maintenance and does not require customer signatures.
Software maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your IS technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
Volume orders (IVO): No
System i Software Maintenance applies: No
Educational allowance available:
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It
monitors events and transmits system inventory information to IBM on a periodic, client-defined
timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early
knowledge about potential problems enables IBM to deliver proactive service that may result in
higher system availability and performance. In addition, information collected through the Service
Agent is made available to IBM service support representatives when they help answer your questions
or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting
enables IBM to provide better support and service for your IBM server.
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the
United States, and other IBM subsidiaries and divisions worldwide to
qualified commercial and government customers. Rates are based on a
customer's credit rating, financing terms, offering type, equipment type,
and options, and may vary by country. Other restrictions may apply.
Rates and offerings are subject to change, extension, or withdrawal
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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