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IBM WebSphere Application Server Community Edition 1.0 and IBM Support for Apache Geronimo speeds application deployment

IBM United States Software Announcement 205-295
November 15, 2005

 

 ENUS205-295.PDF (52KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability date TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Product positioning TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
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At a glance

WebSphere Application Server Community Edition is a lightweight J2EE application server based on open source from the Apache Software Foundation:

  • Readily accessible, innovative technology without upfront costs
  • Delivers trusted technical support available from IBM, one of the market leaders in application server middleware

IBM Support for Apache Geronimo delivers world-class technical support for Apache Geronimo, the open source J2EE server project from the Apache Software Foundation:

  • Helps enable corporate developers to develop, deploy, and migrate their applications to a Apache Geronimo server
  • Helps make Apache Geronimo a more viable option for deployment

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
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Overview

WebSphere® Application Server Community Edition is a lightweight Java 2 Platform and Enterprise Edition (J2EE) application server built on Apache Geronimo technology designed to help you accelerate your enterprise's development and deployment efforts. It harnesses the latest innovation from the open source community to deliver a readily accessible and flexible foundation for building Java™ applications.

Support for WebSphere Application Server Community Edition offers world-class support from IBM, designed to give you reliable assistance and timely problem resolution from our team of expert support professionals and developers.

Support for Apache Geronimo offers expert technical support for Apache Geronimo, the open source application server project from the Apache Software Foundation. Using this technical support, you can confidently develop and deploy your Web and J2EE applications using an Apache Geronimo server.
 
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Key prerequisites

For details, refer to the Hardware requirements and Software requirements sections.
 
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Planned availability date

November 15, 2005, electronic software delivery
 
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Description

WebSphere Application Server Community Edition V1.0

Key features include:

  • J2EE 1.4-compatible (with support for IBM and Sun JDKs)
  • Eclipse plug-in for creating, deploying, and debugging your WebSphere Application Server Community Edition applications
  • Support for Apache Tomcat
  • Integrated Cloudscape™ database for supported use in development and production
  • Database support for Oracle, Microsoft™ SQL Server, and MySQL
  • Run-time customization
  • User management
  • Centralized configuration and control through administrative console (technology preview)
  • Migration aids from Gluecode Standard Edition, Apache Geronimo, and Apache Tomcat
  • Convenient access to product binaries and source code

Key benefits include:

  • Delivers world-class support for those that need it
  • Lets you get started without upfront costs
  • Easy to install and use
  • Allows you to customize according to your needs
  • Lets you focus on core capabilities
  • Delivers a clear path to advanced capabilities through the WebSphere Family middleware portfolio

For additional information, visit

WebSphere Application Server Community Edition — Support Offering Terms:

  • IBM clients: IBM will deliver consistent with the support tier purchased, support only for those support issues that arise on copies of WebSphere Application Server Community Edition installed on the servers (up to 4 CPU per server) and based on your purchased WebSphere Application Server Community Edition support contract.
  • Independent Software Vendor (ISV), Systems Integrator (SI) or Solution Provider: IBM will deliver, consistent with the support tier purchased, support only for support issues that arise during the internal development, and maintenance phase of your solutions for your users, on copies of WebSphere Application Server Community Edition installed on the servers (up to four CPUs per server) and based on your purchased WebSphere Application Server Community Edition support contract. You are restricted from contacting IBM with support issues that may arise from your user's usage of WebSphere Application Server Community Edition unless you have an OEM contract for WebSphere Application Server Community Edition.

The annual, renewable subscription support offering is priced per server. You are limited to use on a four CPU server (or less). Otherwise, a special bid is required.

Technical support is provided in English and IBM Support for WebSphere Application Server Community Edition is available for purchase worldwide. The offering can be purchased via Passport Advantage® Express or Passport Advantage.

The Enhanced and Elite support tiers include a specific number of developer incidents, which deliver assistance with finding answers to specific programming questions and "best practice" usage of the product's API. This assistance is intended to cover specific and short duration questions or issues. It is not intended to cover issues that require or are best resolved by having program design reviews.

IBM will deliver a list of supported versions, releases or modifications of WebSphere Application Server Community Edition via the WebSphere Application Server Community Edition specific page on the IBM Support Site.

Each identified supported version or release of WebSphere Application Server Community Edition will be supported for a minimal of 18 months from the date of its release.

IBM will make fixes available to WebSphere Application Server Community Edition users via the WebSphere Application Server Community Edition support Web page at

Technical support for WebSphere Application Server Community Edition is delivered as an annual subscription and priced per server. Support is delivered via our remote support teams. There are three tiers of support: Entry, Enhanced, and Elite. The following table summarizes the support offering:

Support details  IBM Entry        IBM Enhanced     IBM Elite
                 Support for      Support for      Support for
                 WebSphere        WebSphere        WebSphere
                 Application      Application      Application
                 Server           Server           Server
                 Community        Community        Community
                 Edition          Edition          Edition
Technical
 Support
 
Availability     Worldwide        Worldwide        Worldwide
 Support         8:00 am-5:00 pm  8:00 am-5:00 pm  24 x 7 x 365
 Hours           Monday-Friday    Monday-Friday    (for
                 (Customer time   (Customer time   Severity 1
                 zone, excluding  zone, excluding  issues)
                 holidays)        holidays)
Voice            No               Yes              Yes
 Submission
 Hotline
Electronic       Yes              Yes              Yes
 Submission
Response Time    8 business       4 business       2 business
                  hours            hours            hours **
 
Support Details  IBM Entry        IBM Enhanced     IBM Elite
                 Support for      Support for      Support for
                 WebSphere        WebSphere        WebSphere
                 Application      Application      Application
                 Server           Server           Server
                 Community        Community        Community
                 Edition          Edition          Edition
Technical        Unlimited        Unlimited        Unlimited
 Support
 Incident Limit
Technical        1                2                Unlimited
 Contacts
Development per
 Assistance
Developer to     0                3                5
 Developer
 Incidents
Expert           No               Yes              Yes
 Development
 Assistance*
Application      No               Yes              Yes
 Design and
 Architecture
 Assistance*
Deployment and   No               Yes              Yes
 Configuration
 Assistance*
Performance      No               Yes              Yes
 Tuning
 Assistance*
Defect
 Resolution
Defect           Yes              Yes              Yes
 Submissions
 Tracked Online
Defect Patch     Yes              Yes              Yes
 Fixes Available
 Online
Critical Defect  Yes              Yes              Yes
 Workaround
 Development
Defect Fixes     Yes              Yes              Yes
 Submitted to
 Applicable
 Community
 Projects
Fixes provided   Yes              Yes              Yes
 for older
 supported
 releases
Learning and
 Self Service
Online           Yes              Yes              Yes
 Documentation
Access to        Yes              Yes              Yes
 Technical
 Articles on IBM
 Software
 Support Web
 sites
Access to        Yes              Yes              Yes
 Technical
 Forums on IBM
 DeveloperWorks
Access to        Yes              Yes              Yes
 Relevant IBM
 DeveloperWorks
 Newsletters
Access to        Yes              Yes              Yes
 Technical
 Web broadcasts
 and
 Events
Professional     Yes              Yes              Yes
 Services
 Offerings
 Available
 (Additional
 Charge)
Pricing
Per Server       Yes              Yes              Yes
 Pricing (Up to
 4 CPUs per
 Server)
 
* Covers specific and short duration questions or issues,
  and is not intended to cover issues requiring or best
  resolved by having extended program design reviews.
** Faster Response times available with special bid

For additional information, visit

IBM Support for Apache Geronimo

For a detailed description of IBM Support for Apache Geronimo, visit

With this announcement, IBM Support for Apache Geronimo will be extended worldwide. In addition, developer assistance will also be available to offer assistance with finding answers to specific programming questions and "best practice" usage of the product's API. This assistance is intended to cover specific and short duration questions or issues. It is not intended to cover issues that require or are best resolved by having extended program design reviews. Support terms will be modified as follows:

                       IBM Entry Support for  IBM Enhanced Support
Support Details        Apache Geronimo        for Apache Geronimo
 
Technical Support
Availability           Worldwide              Worldwide
Support Hours          8:00 am-5:00 pm        8:00 am-5:00 pm
                        Monday-Friday          Monday-Friday
                        (Customer time zone,   (Customer time zone,
                        excluding holidays)    excluding holidays)
Voice Submission       No                     Yes
 Hotline
Electronic Submission  Yes                    Yes
Response Time          8 business hours       4 business hours
Technical Support      Unlimited              Unlimited
 Incident Limit
Technical Contacts     1                      2
Developer Assistance
Developer to           0                      3
 Developer Incidents
Expert Development     No                     Yes
 Assistance*
Application Design     No                     Yes
 and Architecture
 Assistance*
Deployment and         No                     Yes
 Configuration
 Assistance*
Performance Tuning     No                     Yes
 Assistance*
Defect Resolution
Defect Submissions     Yes                    Yes
 Tracked Online
Defect Patch Fixes     Yes                    Yes
 Available Online
Critical Defect        Yes                    Yes
 Workaround
 Development
Defect Fixes           Yes                    Yes
 Submitted to
 Applicable Community
 Projects
Fixes provided for     Yes                    Yes
 older supported
 releases
Learning and Self
 ServiceOnline
 Documentation         Yes                    Yes
Access to Technical    Yes                    Yes
 Articles on IBM
 Software Support Web
 sites
Access to Technical    Yes                    Yes
 Forums on IBM
 DeveloperWorks
Access to Relevant     Yes                    Yes
 IBM DeveloperWorks
 Newsletters
Access to Technical    Yes                    Yes
 Webcasts and Events
Professional Services  Yes                    Yes
 Offerings Available
 (Additional Charge)
 
                       IBM Entry Support for  IBM Enhanced Support
Support Details        Apache Geronimo        for Apache Geronimo
 
Pricing:
Per Server Pricing     Yes                    Yes
 (Up to 4 CPUs per
 Server)
 
* Covers specific and short duration questions or issues,
  and is not intended to cover issues requiring or best
  resolved by having extended program design reviews.
** Faster Response times available with special bid

Section 508 of the U.S. Rehabilitation Act

Support for WebSphere Application Server Community Edition is capable as of November 15, 2005, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM Web site


 
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Product positioning

WebSphere Application Server Community Edition focuses on developers who are interested in an offering blending the best of open source with the stability and usability of commercial features and support. These developers may reside in a variety of different companies, from mid-market businesses to large enterprises, or could be ISVs to Systems Integrators but there are common characteristics:

  • Have deep Java skill sets in-house or access to Java skills through trusted partners
  • Need quick, frictionless access to application server technology with no upfront costs
  • Need a highly customizable application server that can be tailored to the specific needs of your particular project
  • May need small footprint application server that can be easily embeddable for client solutions

Support for Apache Geronimo focuses on developers with similar characteristics and who have a preference for using pure open source. Support for Apache Geronimo is attractive to developers who have the common requirements because it gives them flexible options. These options allow them to select a support plan based on their business requirements. They can optimize the value they get from the open source community and IBM, to give them unparalleled choice on software and choice on support.

Trademarks

 
Cloudscape is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere and Passport Advantage are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

WebSphere® Application Server Community Edition product education will be provided through the product Web site and via technical articles and online tutorials on the IBM developerWorks™ Web site.

For more information, visit

Apache Geronimo product education will be provided through technical articles and online tutorials on the IBM developerWorks Web site.

For more information, visit

JStart services: The Customer Innovation Team (CIT) jStart team will deliver the following service offerings to accelerate your development and deployment of your Web and Java™ 2 Platform, Enterprise Edition (J2EE) applications using Apache Geronimo or WebSphere Application Server Community Edition:

  • Customer Requirements Workshop
  • Architecture and Design Review (ADR)
  • Migration planning and implementation assistance
  • Application building Engagement

Customer Requirements Workshop: The IBM jStart team will deliver a collaborative workshop with your staff. The IBM jStart team will work with your organization to understand your current application/middleware architecture, the goals of your IT organization, and the benefits that Apache Geronimo or WebSphere Application Server Community Edition can deliver to your company.

The IBM jStart team will synthesize your input and create recommendations to enhance your IT environment. This will help your company achieve the goals that laid out in the workshop. The workshop can either be project-specific or can address the broader IT organization.

Architecture and Design Review: The IBM jStart team will work with your organization to understand your current application/middleware architecture, the goals of your IT organization, and the benefits that Apache Geronimo or WebSphere Application Server Community Edition can deliver to your company.

Migration Planning and Implementation Assistance: To migrate applications from alternative application servers such as Tomcat, JBoss, and BEA to Apache Geronimo and WebSphere Application Server Community Edition, the IBM jStart team will offer migration assistance from the planning and design stage to the implementation and code manipulation stage.

Application building engagement: These engagements are specifically focused on building and deploying applications that leverage Apache Geronimo or WebSphere Application Server Community Edition to solve specific client problems.

For additional detail on the IBM services offerings for WebSphere Application Server Community Edition, visit

For information on jStart services for Apache Geronimo, visit

For additional information on jStart services, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with these products.
 
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Technical information

Hardware requirements

For information on hardware requirements for WebSphere Application Server Community Edition, visit

For information on hardware requirements for IBM support for Apache Geronimo, visit

Software requirements

For information on software requirements for WebSphere Application Server Community Edition, visit

For information on software requirements for Support for Apache Geronimo, visit

Planning information

Direct customer support: Technical product support for WebSphere Application Server Community Edition and Apache Geronimo is delivered electronically or via phone depending on your subscription level. Refer to the Description section for more information.

Packaging: WebSphere Application Server Community Edition and Support for Apache Geronimo Support Offerings include:

  • Welcome letter
  • Cover letter
  • Proof of entitlement (PoE)
  • Order confirmation
  • Technical support welcome letter (sent with the first order)
  • Remote Technical Software Support for Selected Support (Support Only) Offerings (sent with initial and every subsequent order)

Note: The Passport Advantage Express welcome letter will only be sent if it is the first Passport Advantage Express purchase.

Security, auditability, and control

WebSphere Application Server Community Edition uses the security and auditability features of the respective operating systems.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage or Passport Advantage Express. It is not available as shrinkwrap.

Limited warranty: IBM warrants that it provides IBM Software Maintenance and selected support using reasonable care and skill. This warranty is your exclusive warranty and replaces all other warranties or conditions, express or implied, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose.

Product information

Licensed function          Product
title                      group         Product category
 
IBM Elite Support for      WebSphere     WebSphere
 WebSphere Application                    Application Servers
 Server Community
 Edition
IBM Enhanced Support       WebSphere     WebSphere
 for Apache Geronimo                      Application Servers
IBM Enhanced Support       WebSphere     WebSphere
 for WebSphere                            Application Servers
 Application Server
 Community Edition
IBM Entry Support for      WebSphere     WebSphere
 Apache Geronimo                          Application Servers
IBM Entry Support for      WebSphere     WebSphere
 WebSphere Application                    Application Servers
 Server Community
 Edition
 
                                         Charge unit
Program name               PID number    description
 
IBM Elite Support for      5724-N12      Server(s)
 WebSphere Application
 Server Community
 Edition
IBM Enhanced Support       5724-M93      Server(s)
 for Apache Geronimo
IBM Enhanced Support       5724-N45      Server(s)
 for WebSphere
 Application Server
 Community Edition
IBM Entry Support for      5724-M97      Server(s)
 Apache Geronimo
IBM Entry Support for      5724-N44      Server(s)
 WebSphere Application
 Server Community
 Edition

Charge metrics definitions

"Per server"

Any machine on which a program or a component of a program is run. A PoE is evidence of your authorization to use a program and is required for each server on which the program is run.

  • Programs are "installed" onto a storage device which may or may not be part of the Server, thus, "run" is important here as the program may be stored on a CD, Storage Area Network (SAN), available via SCSI... and so on.
  • The number of partitions or processors on the server is irrelevant.
  • Where "blade" technology is employed, each "blade" is considered a separate Server.

Passport Advantage program licenses

                                                  Part
Description                                       number
 
IBM Elite Support for WAS Community Edition
 
IBM Elite Support for WebSphere                   D56T7LL
 App Svr Community Ed SRVR SW
 SUPT 12 Months
 
IBM Enhanced Support for Apache Geronimo
 
IBM Enhanced Support for Apache                   D55FRLL
 Geronimo per Server 12 mo
 
IBM Enhanced Support for WAS Community Edition
 
IBM Enhanced Support for WebSphere                D56T9LL
 App Svr Com Ed Srvr SW Support 12 Mo
 
IBM Entry Support for Apache Geronimo
IBM Entry Support for Apache                      D55K3LL
 Geronimo per Server 12 mo
 
IBM Entry Support for WAS Community Edition
 
IBM Entry Support for WebSphere                   D56T8LL
 App Svr Community Ed Srvr SW
 Supt 12 Month

 
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Terms and conditions

This product is only available via Passport Advantage or Passport Advantage Express. It is not available as shrinkwrap.

Limited warranty: IBM warrants that it provides IBM Software Maintenance and selected support using reasonable care and skill. This warranty is your exclusive warranty and replaces all other warranties or conditions, express or implied, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer® platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by clients to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, client-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  callserv@ca.ibm.com
 Mail:      IBM Americas Call Centers
            Dept. Teleweb Customer Support, 9th floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
developerWorks and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, Passport Advantage, and eServer are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

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