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IBM System x3550 M4 servers include Intel Xeon multicore processors

IBM United States Hardware Announcement 112-140
August 21, 2012


Table of contents
Overview Overview Product number Product number
Key prerequisites Key prerequisites Publications Publications
Planned availability date Planned availability date Technical information Technical information
Description Description Pricing Pricing
Product positioning Product positioning  Order now Order now

(Corrected on November 27, 2012)

The "Operating environment" section was revised.

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At a glance
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IBM System x3550 M4 Server

IBM® System x3550 M4 servers deliver power, scalability, control, and serviceability for dynamic high-performance computing applications:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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These 1U-high, rack-optimized servers feature extreme frequency, optimized performance, and systems management for business-critical applications and cloud deployments built on IBM X-Architecture® .

Optimized for performance

New, innovative, energy-smart design with powerful high-performance processors, a large capacity of high-performing DDR3 memory, and a no-compromise feature set ideal for business-critical applications and cloud deployments:

Manage with efficiency

High-availability, manageability, and serviceability features help diagnose problems quickly, even from remote locations:

Excellent RAS and outstanding uptime for an improved business environment

1 GHz and MHz denote the internal and/or external clock speed of the microprocessor only, not application performance. Many factors affect application performance.

2 You may be asked certain diagnostic questions before a technician is sent.

3 For information on IBM Statement of Limited Warranty, call 800-IBM-SERV (426-7378) or contact your IBM representative or reseller. Copies are available upon request.



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Key prerequisites
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Note: PS/2-style keyboard and mouse are not supported.



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Planned availability date
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September 19, 2012



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Description
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System x3550 M4 server

The System x3550 M4 server features Intel Xeon multicore processors that support internal processing speeds of up to 3.3 GHz1 , and processing operations to memory up to 1600 MHz.

High-performance server subsystems

The System x3550 M4 expands the new server line by adding a higher level of processor power. This high-throughput, two-way multicore network server offers excellent performance and scalability when you add memory and a second processor. It incorporates powerful Xeon processors with up to 20 MB L3 cache. The advanced transfer L3 cache is integrated onto the processor and runs at the same clock speed. The advanced transfer cache is a result of a "backside bus" 256 bits wide. It features a quad-wide cache line that can transfer four 64-bit cache line segments at one time to deliver full-speed capability. The cache is eight-way set associative.

Two Intel Xeon processor connectors are standard on the system board to support installation of a second processor, up to 20M cache, and up to two 8.0 GT/s QuickPath Interconnects (QPIs) with new Hyper Threading and Intel™ Turbo Boost Technology 2.0. High-speed PC3 DDR3 Advanced Memory Feature DIMMs run at up to 1600 MHz DRAM clock speed and offer maximum 12800 MBps bandwidth, processor-to-memory subsystem performance. The x3550 M4 server uses the Intel E5-2600 processor with Chipkill technology to maximize throughput from processors, to memory, to the 32-bit and 64-bit PCI buses.

Additional features

The System x3550 M4 offers solid system throughput from processor, to memory, to bus, to disk-intensive I/O. These features, combined with multicore capability, make the x3550 M4 server an excellent choice for a stand-alone or clustered general-business application, file, and print server.

High-availability and serviceability features

The System x3550 M4 subsystem delivers excellent reliability and serviceability features:

Expandability and growth

The System x3550 M4 packs a lot of function and storage capacity into a 1U 19-inch rack-drawer package, yet it is amazingly easy to upgrade and service. Functions such as SVGA video, SAS, and full-duplex 10 Gbs Ethernet are integrated on the system board. Features include:

Systems management

iMM2: The System x3550 M4 includes an Integrated Management Module that provides industry-standard Intelligent Platform Management Interface (IPMI) 2.0-compliant systems management. The IMM comes standard, and shares one of the four onboard Ethernet ports for access. The IMM can be accessed using software that is compatible with IPMI 2.0 (for example xCAT). The IMM is implemented using industry-leading OSA firmware and applications in conjunction with the Integrated Management Module.

Features and benefits:

With video compression now built into the adapter hardware, it is designed to allow the greater screen sizes and refresh rates that are becoming common in the marketplace. This feature helps enable the user to display server activities from power-on to full operation remotely with remote user interaction at virtually any time.

IBM Integrated Management Module Advanced Upgrade (FoD)

The optional IBM Integrated Management Module Advanced Upgrade delivers advanced control and monitoring features to manage your IBM System x3550 M4 server at virtually any time, from virtually any place. The key can be enabled by FoD. This key enables easy console redirection with text and graphics, and keyboard and mouse (operating system must support USB) support over the system management LAN connections.

IBM Director

The System x3550 M4 server is supported by IBM Director, a powerful, highly integrated, systems-management software solution built on industry standards and designed for ease of use. Exploit your existing enterprise or workgroup-management environments, and use rich security to access and manage physically dispersed IT assets more efficiently over the Internet. It can help reduce costs through potentially:

IT administrators can view the hardware configuration of remote systems in detail, and monitor the usage and performance of critical components such as processors, HDDs, and memory.

IBM Director includes a portfolio of integrated server tools that work with the systems management monitoring functions. Typical functions and monitoring capabilities can include:

IT administrators have comprehensive, virtual on-site control of System x® servers with the ability to remotely:

IBM Director Agent integrates into leading workgroup and enterprise systems management environments through upward integration modules (available from IBM and third parties). Advanced management capabilities built into System x servers are available through:

IBM Active Energy Manager

IBM Active Energy Manager support offers direct monitoring of power consumption and thermal load of your server through IBM Director. You can monitor power consumption to track utilization of energy resources. IBM Active Energy Manager is a leading solution on the market providing users with the combination of intelligence and features needed to effectively monitor power consumption in the datacenter. Active Energy Manager, an extension to IBM Director systems management software, allows clients to "meter" actual power usage and trend data for any single physical system or group of systems. Developed by IBM Research, Active Energy Manager utilizes IBM-developed monitoring circuitry to help identify how much actual power is being used and the temperature of the system. The software is available across the new IBM System x servers, as well as its BladeCenter® line of systems. With Active Energy Manager, the user can understand the actual power draw.

With the addition of the optional IBM Integrated Management Module Advanced Upgrade, the IT administrator achieves comprehensive, virtual on-site control of System x servers through the ability to remotely:

Advanced Configuration and Power Interface (ACPI)

ACPI is an open industry specification that defines a flexible and extensible hardware interface for the system board. Software designers use this specification to integrate power management features throughout a computer system, including hardware, the operating system, and application software. This integration enables Microsoft Windows™ to determine which applications are active, and handle all of the power management resources for computer subsystems and peripherals.

World-class support tools and programs

The System x3550 M4 tools and programs can make ownership a positive experience. From the start, IBM programs help you purchase servers, get them running, and keep them running. IBM can help your company maintain ownership of technology leadership network servers.

http://www.ibm.com/servers/eserver/serverproven/compat/us/

Standard System x3550 M4 configurations

  Model                            HDD
  number    Processor Memory  GT/s interface   HDD         Other
 
791432x    3.3 GHz    4 GB   8.0   SAS/SATA   2.5-in       Open bay
               Cache: 10 MB         M5110                  hot-swap
                                                           1 x 750W
7914M2x    2.9 GHz    4 GB   8.0   SAS/SATA   2.5-in       Open bay
               Cache: 20 MB         M5110                  hot-swap
                                                           1 x 750W

Note: The model "x" designation is geography-dependent and is spelled out explicitly in the Product number section.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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The System x3550 M4 server is a part of the System x rack-optimized server line. This two-socket server delivers Intel Xeon multi-core high-speed processors and excellent server function in an ultrathin, rack-optimized, 1U footprint.

Optimized for speed

The System x3550 M4 server offers new levels of fast Intel Xeon multicore processors with up to 8.0 GT/s and lower power for business-critical applications and cloud deployments. This server is uniquely optimized for better application computing with a highly functional chipset and twenty-four DIMM slots for a maximum of 384 GB of DDR-3 SDRAM Registered DIMM memory, or up to 768 GB of memory with LRDIMM.

Innovation comes standard

Ultimate fault-tolerant protection

Target applications



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Product number
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The following are features already announced for the 3331 and 7914 machine types:

Description                                        MT    Model   Feature
 
IBM 200GB SATA 2.5" MLC SS SSD                     7914  AC1     5419
                                                         MC1
2U Bracket for Emulex 10GbE Virtual Fabric Adapter
for IBM System x                                   7914  AC1     9297
                                                         MC1
NVIDIA Quadro 2000                                 7914  AC1     A1QU
                                                         MC1
QLogic Dual Port 10GbE SFP+ Embedded VFA for IBM
System x                                           7914  AC1     A22H
                                                         MC1
Mellanox ConnectX-3 Dual Port QDR/FDR10 Mezz Card  7914  AC1     A24F
                                                         MC1
Mellanox ConnectX-2 Dual-port QSFP QDR IB Adapter
for IBM System x                                   7914  AC1     A2MY
                                                         MC1
QLogic Embedded VFA FCoE/iSCSI License for IBM
System x (FoD)                                     7914  AC1     A2TF
                                                         MC1
Emulex Dual Port 10GbE SFP+ VFA III for IBM System
x                                                  7914  AC1     A2U1
                                                         MC1
Emulex VFA III FCoE/iSCSI License for IBM System x
(FoD)                                              7914  AC1     A2U2
                                                         MC1
IBM 128GB SATA 2.5" MLC SS Enterprise Value SSD    7914  AC1     A2UB
                                                         MC1
IBM 256GB SATA 2.5" MLC SS Enterprise Value SSD    7914  AC1     A2UC
                                                         MC1
IBM USB Memory Key for VMware ESXi 5.0 Update1     7914  AC1     A383
                                                         MC1
Intel Xeon Processor E5-2658 8C 2.1GHz 20MB Cache
1600MHz 95W                                        7914  AC1     A399
                                                         MC1
Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB Cache
1600MHz 70W                                        7914  AC1     A39A
                                                         MC1
Addl Intel Xeon Processor E5-2658 8C 2.1GHz 20MB
95W W/Fan                                          3331  HC1     A39C
Addl Intel Xeon Processor E5-2658 8C 2.1GHz 20MB
95W W/Fan                                          7914  AC1
                                                         MC1
Addl Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB
70W W/Fan                                          3331  HC1     A39D
Addl Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB
70W W/Fan                                          7914  AC1
                                                         MC1
IBM System x 750W High Efficiency -48 V DC Power
Supply                                             7914  AC1     A39N
                                                         MC1
x3550 M4 2.5" one Simple Swap Kit                  7914  AC1     A39P
                                                         MC1
IBM System x3550 M4 2.5" Simple Swap Base Without
Power Supply                                       7914  AC1     A3EQ
                                                         MC1
IBM System x 750W High Efficiency -48 V DC Power Supply
                                                   3331  HC1     A39N

The Single Entity Offerings (SEO):

                                                      SEO
Description                                           number
 
IBM System x3550 M4                                   791432U
                                                      7914M2U
Option SEOs:
SEO
number   Description
 
00D9440  Intel Xeon Processor E5-2658 8C 2.1GHz 20MB 1600MHz 95W W/Fan
00D9441  Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB 1600MHz 70W W/Fan
94Y7631  IBM System x 750W High Efficiency -48 V DC Power Supply


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Publications
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The following publications and CD-ROMs are shipped with the System x3550 M4.

Note: Software versions, features, and functions shipped with these systems may change as new releases become available or may be discontinued at any time.

The publications System x3550 M4 Installation and User's Guide and Problem Determination and Service Guide, in US English and translation versions, are available from

http://www.ibm.com/systems/support/

Displayable softcopy publications

The product books are offered in displayable softcopy form. The displayable manuals are part of the basic machine-readable material. The files are shipped on CD-ROM. Terms and conditions for use of the machine-readable files are shipped with the files.



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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.

System x and BladeCenter support services

Recommended core technical support

When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we'll help you get started with a core support package that includes:

For more information, visit

http://www.ibm.com/servers/eserver/xseries/services.html


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Technical information
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Specified operating environment

Physical specifications

Note: The model "x" designation is geography-dependent and is spelled out explicitly in the Product number section.

                      791432x                  7914M2x
                      
Processor             Xeon E5-2643 4C (130w)    Xeon E5-2690 8C (135w)
  Internal speed       3.3 GHz                   2.9 GHz
  External speed       8.0 GTS                   8.0 GTS
  Number standard      1                         1
  Maximum              2                         2
L3 cache (full-speed)  10 MB                     20 MB
Memory                 4 GB ECC 1600 MHz RDIMM   4 GB ECC 1600 MHz RDIMM
  RDIMMs               1 x 4 GB                  1 x 4 GB
                         (2Gb,1Rx4,1.5V)           (2Gb,1Rx4,1.5V)
  DIMM sockets         24                        24
  Capacity (4)         768 GB                    768 GB
Video                  SVGA                      SVGA
  Memory               16 MB                     16 MB
HDD controller         SAS/SATA                  SAS/SATA
  Channels             8                         8
  Connector internal   2                         2
  RAID Controller      M5110                     M5110
HDD (5)
Total bays             9 (with upgrade)          9 (with upgrade)
  5.25 slim            1                         1
  3.5-in tape          0                         0
  Hot-swap (3.5-in)    0                         0
  Hot-swap (2.5-in)    8 (with upgrade)          8 (with upgrade)
  Internal capacity    8 TB (with upgrade)       8 TB (with upgrade)
Bays available         5 (standard)              5 (standard)
  5.25 slim            1                         1
  3.5-in tape          0                         0
  Hot-swap (3.5-in)    0                         0
  Hot-swap (2.5-in)    4                         4
Total PCI slots (6)    2                         2
  PCI_E (x8)           1 (standard)              1 (standard)
  PCI_E (x16)          1 (standard)              1 (standard)
System management      Standard                  Standard
Ethernet controller    Four 1 Gb                 Four 1 Gb
Optical drive (SATA)   Optional                  Optional
Power supply           750 W                     750 W
  Number standard      1                         1
  Maximum              2                         2
  Hot-swap             Yes                       Yes
  Redundant power      Optional                  Optional
  Auto restart         Yes                       Yes

4 Maximum of 768 GB by using twenty-four 32 GB optional LRDIMMs.

5 The standard system can hold eight 2.5-inch HS HDDs. Maximum capacities are based on installation of eight 1 TB SAS HDDs with or three 3 TB 3.5-inch SATA HDDs.

6 PCIe is the standard feature for PCI or you may replace it with the PCI Riser Card PCI-X Option for PCI/PCI-X 133 MHz/100 MHz 64-bit, or 66/33 MHz/32 bit slots.


Note: For the latest information on supported options, refer to the Sales Manual or visit
http://www.ibm.com/servers/eserver/serverproven/compat/us/
Multi-Burner Plus Drive
Video subsystem

Supported video modes

Width    Height    Refresh                Bpp
 
640      400       60, 72, 75, 85         8, 16, 32
800      600       56, 60, 72, 75, 85     8, 16, 32
1,024    768       60, 70, 75, 85         8, 16, 32
1,152    864       60                     8, 16, 32
1,280    1,024     60                     8, 16, 32
1,280    1,024     75, 85                 8, 16
1,440    900       60                     8, 16, 32
1,440    900       75, 85                 8, 16
1,600    1,200     60, 65, 70, 75, 85     8, 16
1,680    1,050     60, 75, 85             8, 16

The maximum resolution of the video controller is 1600 x 12007 at 75.

7 The maximum screen resolution is not supported for all Bits per Pixel (color depth) and refresh rates. The maximum Bits per Pixel (color depth) is not supported for all resolutions and refresh rates.

Dimensions

1U Rack Drawer

Rack

Electrical

Models with 550 W power supplies:

Models with 750 W power supplies:

Btu output:

Noise level (horizontal position):

Note: The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines. All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296.

System x3550 M4 servers are intended for use as rack-drawer servers and are tested and designed to operate in a horizontal position.

Standards

These systems support or comply with the following standards:

Equipment agency approvals and safety
Operating environment

Air temperature:

Humidity:

Hardware requirements

For attended installation of an operating system, this server requires a compatible:

Unattended or remote installation may be performed without requiring some or all of these components. Review your unattended software installation program information for specific hardware configuration requirements.

For service, the server requires a compatible:

When having the unit serviced, plan to have these components attached to your server either directly or indirectly via a console switch.

Software requirements

The following software products have been tested by IBM and software publishers in the latest available versions, and where appropriate, are or will soon be certified by the publisher to be compatible with the System x3550 M4 server.

Operating systems


Note: For information on additional support, certification, version information, or network operating systems, visit
http://www-03.ibm.com/servers/eserver/serverproven/compat/us/

IBM makes no representation or warranty regarding third-party products, including those designated as ServerProven .

Compatibility

The System x3550 M4 systems contain licensed system programs that include set configuration, set features, and test programs. System UEFI is loaded from a "flash" EEPROM into system memory. This UEFI provides instructions and interfaces designed to support the standard features of the x3550 M4 and to maintain compatibility with many current software programs.

For detailed information about IBM and non-IBM devices, adapters, software, and network operating systems supported with xSeries® servers, visit

http://www-03.ibm.com/servers/eserver/serverproven/compat/us/

Contact your IBM representative or IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for System x servers. The Sales Manual is updated periodically as new features and options are announced that support these servers.

Limitations

Note: Refer to the Software requirements section for operating system limitations.

Planning information

Customer responsibilities

The System x3550 M4 server is designated as customer setup. Customer setup instructions are shipped with each system.

Configuration information

Integrated RAID-1 configuration

There are two manufacturing instructions (MI) available to allow the user to set up a RAID-1 configuration.

The two instructions are:

Cabling

Simple-swap non-RAID configuration contains cables supporting up to three 3.5-inch simple-swap non-RAID SATA drives. It does not contains any backplane.

Rack installations

System x3550 M4 server 1U rack-drawer models should be installed in a 19-inch rack cabinet designed for 28-inch deep devices, such as the NetBAY42U ER and NetBAY42U SR. Installation into some of the older Netfinity® racks (9306900, 9306910, and 9306200) requires a rack extension kit.

If a System x3550 M4 is mounted in a non-IBM rack, the rack must satisfy the following specifications:

Supported memory options

The following memory options are supported:

Power considerations

The System x3550 M4 server includes a standard 550-watt ac or 750-watt ac hot-swap power supply.

Note: For information on additional support, certification, version information, compatibility, or network operating systems, visit

http://www-03.ibm.com/servers/eserver/serverproven/compat/us/

IBM makes no representation or warranty regarding third-party products, including those designated as ServerProven .

Cable orders

Four 10/100/1000 Mbps, full-duplex Ethernet PCI controllers, standard with the System x3550 M4 server, are connected directly to an independent RJ-45 connector. The RJ-45 connector provides a 10BASE-T, 100BASE-TX, and 1000BASE-TX interface for connecting twisted-pair cable to the Ethernet network. Cabling is not included with the server. To connect the Ethernet controller to a repeater or switch, use an unshielded twisted pair (UTP) cable with RJ-45 connectors at both ends. For 100/1000 Mbps operation, Category 5 cabling must be used. For 10 Mbps operation, Category 3, or better, cabling must be used.

There are no additional cabling requirements, other than for system power, keyboard, mouse, and monitor connections.

Installability

The System x3550 M4 requires about 20 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional adapters, or features.

Packaging
Product                Package description                Boxes
 
System x3550 M4      System unit carton                      1
 
                        Contents:
             
                       System unit
                       Rack kit
 
System x3550 M4      System ship group                       1
  
                        Contents:
                
        Important Notices Flyer
        Rack Installation Instructions
        CD - Documentation (installation and User Guides)

The System x3550 M4 system is shipped as a single package. Other items are in zipped bags or boxes.

Security, auditability, and control

Security and auditability features include:

The servers are intended to be installed in a rack and secured in a rack. It is a customer's responsibility to ensure that the server is secure to prevent sensitive data from being removed.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Terms and conditions
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IBM Global Financing

Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203

Warranty period

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

The following have been designated as consumables, supply items, or structural parts and therefore not covered by this warranty:

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside normal IBM service area. Contact your local IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts or features have been designated as Tier 1 CRUs:

On-site Service

At the discretion of IBM , you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, nine hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.

International Warranty Service

International Warranty Service (IWS) is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=GCOR-3FBJK2

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001 .

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac , ServiceSuite , ServiceElect, and ServiceElite

ServicePac® , ServiceSuite® , ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Alternative service (warranty service upgrades)

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Warranty service upgrades

IBM hourly service rate classification

One

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

http://www-304.ibm.com/systems/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System x technical support website

http://www.ibm.com/systems/support/

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

None



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Top rule
Pricing
Bottom rule

For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit

http://www-03.ibm.com/systems/x/

To locate the web price, search on the feature number in the Search field.

The following are features already announced for the 3331 machine type:

                                                     Initial/
                                                     MES/
                              Model    Feature       Both         RP
Description                   number   number        support  CSU MES
 
Addl Intel Xeon Processor E5-2658 8C 2.1GHz 20MB
95W W/Fan
                              HC1      A39C          MES
Addl Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB
70W W/Fan
                              HC1      A39D          MES
IBM System x 750W High Efficiency -48 V DC Power Supply
                              HC1      A39N          MES

The following are features already announced for the 7914 machine type:

                                                     Initial/
                                                     MES/
                              Model    Feature       Both         RP
Description                   number   number        support  CSU MES
 
IBM 200GB SATA 2.5" MLC SS SSD
                              AC1      5419          Initial
                              MC1                    Initial
2U Bracket for Emulex 10GbE Virtual Fabric Adapter
for IBM System x
                              AC1      9297          Initial
                              MC1                    Initial
NVIDIA Quadro 2000
                              AC1      A1QU          Initial
                              MC1                    Initial
QLogic Dual Port 10GbE SFP+ Embedded VFA for IBM
System x
                              AC1      A22H          Initial
                              MC1                    Initial
Mellanox ConnectX-3 Dual Port QDR/FDR10 Mezz Card
                              AC1      A24F          Initial
                              MC1                    Initial
Mellanox ConnectX-2 Dual-port QSFP QDR IB Adapter
for IBM System x
                              AC1      A2MY          Initial
                              MC1                    Initial
QLogic Embedded VFA FCoE/iSCSI License for IBM
System x (FoD)
                              AC1      A2TF          Initial
                              MC1                    Initial
Emulex Dual Port 10GbE SFP+ VFA III for IBM System
x
                              AC1      A2U1          Initial
                              MC1                    Initial
Emulex VFA III FCoE/iSCSI License for IBM System x
(FoD)
                              AC1      A2U2          Initial
                              MC1                    Initial
IBM 128GB SATA 2.5" MLC SS Enterprise Value SSD
                              AC1      A2UB          Initial
                              MC1                    Initial
IBM 256GB SATA 2.5" MLC SS Enterprise Value SSD
                              AC1      A2UC          Initial
                              MC1                    Initial
IBM USB Memory Key for VMware ESXi 5.0 Update1
                              AC1      A383          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2658 8C 2.1GHz 20MB Cache
1600MHz 95W
                              AC1      A399          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB Cache
1600MHz 70W
                              AC1      A39A          Initial
                              MC1                    Initial
Addl Intel Xeon Processor E5-2658 8C 2.1GHz 20MB
95W W/Fan
                              AC1      A39C          Initial
                              MC1                    Initial
Addl Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB
70W W/Fan
                              AC1      A39D          Initial
                              MC1                    Initial
IBM System x 750W High Efficiency -48 V DC Power
Supply
                              AC1      A39N          Initial
                              MC1                    Initial
x3550 M4 2.5" one Simple Swap Kit
                              AC1      A39P          Initial
                              MC1                    Initial
IBM System x3550 M4 2.5" Simple Swap Base Without
Power Supply
                              AC1      A3EQ          Initial
                              MC1                    Initial
                                                         Initial/
Option SEO                                               MES/
                                        SEO              Both         RP
Description                             number           support  CSU MES

Intel Xeon Processor E5-2658 8C 2.1GHz 20MB 1600MHz 95W W/Fan
                                        00D9440          Both     Yes
Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB 1600MHz 70W W/Fan
                                        00D9441          Both     Yes
IBM System x 750W High Efficiency -48 V DC Power Supply
                                        94Y7631          Both     Yes

Maintenance charges

For additional information on maintenance and pricing, contact your IBM Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

ServicePac information

ServicePac for Warranty and Maintenance
Machine                                                   ServicePac
type    Service description                               SEO     MTM
 
7914  3 Year Onsite Repair 9x5 4 Hour Response            00A4435 67567X6
7914  3 Year Onsite Repair 24x7 4 Hour Response           00A4436 67567X7
7914  3 Year Onsite Repair 24x7 2 Hour Response           00A4437 67567X8
7914  4 Year Onsite Repair 9x5 Next Business Day          00A4438 67567X9
7914  4 Year Onsite Repair 9x5 4 Hour Response            00A4439 67567XA
7914  4 Year Onsite Repair 24x7 4 Hour Response           00A4440 67567XB
7914  4 Year Onsite Repair 24x7 2 Hour Response           00A4441 67567XC
7914  5 Year Onsite Repair 9x5 Next Business Day          00A4442 67567XD
7914  5 Year Onsite Repair 9x5 4 Hour Response            00A4443 67567XF
7914  5 Year Onsite Repair 24x7 4 Hour Response           00A4444 67567XG
7914  5 Year Onsite Repair 24x7 2 Hour Response           00A4445 67567XH
7914  3 Year Onsite Repair 24x7 4 Hour Response with HDDR 00A4446 67567XJ
7914  4 Year Onsite Repair 24x7 4 Hour Response with HDDR 00A4447 67567XK
7914  4 Year Onsite Repair 9x5 Next Business Day Response
             with HDDR                                    00A4448 67567XM
7914  5 Year Onsite Repair 24x7 4 Hour Response with HDDR 00A4449 67567XN
7914  5 Year Onsite Repair 9x5 Next Business Day Response
             with HDDR                                    00A4450 67567XP
ServicePac for Maintenance Agreement
Machine                                                   ServicePac
type    Service description                               SEO     MTM
 
7914  1 Year Onsite Repair 9x5 Next Business Day          00A4451 6756MVS
7914  1 Year Onsite Repair 9x5 4 Hour Response            00A4452 6756MVT
7914  1 Year Onsite Repair 24x7 4 Hour Response           00A4453 6756MVU
7914  1 Year Onsite Repair 24x7 2 Hour Response           00A4454 6756MVV
7914  2 Year Onsite Repair 9x5 Next Business Day          00A4455 6756MVW
7914  2 Year Onsite Repair 9x5 4 Hour Response            00A4456 6756MVX
7914  2 Year Onsite Repair 24x7 4 Hour Response           00A4457 6756MVY
7914  2 Year Onsite Repair 24x7 2 Hour Response           00A4458 6756MVZ
7914  1 Year Onsite Repair 24x7 4 Hour Response with HDDR 00A4459 6756MW0
7914  2 Year Onsite Repair 24x7 4 Hour Response with HDDR 00A4460 6756MW1
7914  1 Year Onsite Repair 9x5 Next Business Day Response
             with HDDR                                    00A4461 6756MW2
7914  2 Year Onsite Repair 9x5 Next Business Day
             with HDDR                                    00A4462 6756MW3
ServicePac for Essential Support

Warranty and Maintenance Option plus Remote Technical Support

Machine                                                   ServicePac
type    Service Description                               SEO     MTM
 
7914  3 Year Essential Support 24x7 4 Hour Response       00A4463 N/A

Maintenance plus Remote Technical Support

Machine                                                   ServicePac
type    Service Description                               SEO     MTM
 
7914  1 Year Essential Support
        24x7 4 Hour Response                              00A4464 N/A
7914  1 Year Essential Support
        9x5 Next Business Day Response                    00A4465 N/A

Note: ServicePac offerings are valid for models announced in the United States.

Visit the following web link for ServicePac information

http://www-935.ibm.com/services/us/its/html/servicepac_americas.html

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.



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Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

IBM Systems Director Active Energy Manager and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, X-Architecture, System x, Tivoli, NetView, BladeCenter, ServerProven, xSeries, Netfinity, ServicePac, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel Xeon and Intel are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/