Feedback

IBM Smart Analytics System 7700 uses IBM POWER7 technology to meet evolving business needs and provide fast time-to-value solutions with base enablement

IBM United States Hardware Announcement 110-212
October 12, 2010


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Product number Product number Order
now Order now

(Corrected on October 29, 2010)

Revision to product names in Product number and Prices sections.

Top rule
At a glance
Bottom rule

The IBM® Smart Analytics System 7700 offers:

  • Packaged solution consisting of:
    • IBM POWER7™ Server node (8492-DW2) supporting data management
    • IBM data warehouse management software
    • IBM Services
  • Mainframe-inspired reliability and availability
  • AIX® operating system


Back to topBack to top
 
Top rule
Overview
Bottom rule

The IBM Smart Analytics System 7700 solution is a complete package consisting of IBM Power Systems™, IBM data warehouse management software, and IBM Services.

The Smart Analytics hardware solution is an integrated solution of two machine types, 8492 and 8493. The 8492 provides the management server node and the 8493 provides the remainder of the solution package. This announcement defines the 8492-DW2 solution.

IBM Power Systems processor-based servers

The Power® 740 Express® server, an IBM POWER7 system, provides a hardware server base for the IBM Smart Analytics System 7700 hardware. This flexible and durable server base is designed to help manage growth, complexity, and risk by delivering outstanding price/performance, mainframe-inspired reliability and availability features, and flexible capacity upgrades in an energy-efficient package. The modular system offers resource optimization, highly secure and dependable performance, and the flexibility to change with business needs. Mainframe-inspired reliability features are built into every system, along with embedded autonomic security features in the AIX operating system and the Power Systems platform to give you added peace of mind.

The Smart Analytics servers 8492-DW2 and 8493-SV2 support rack-mount configurations that includes:

  • 64-bit 8-core 3.55 GHz and 4-core 3.72 GHz POWER7 processor cards
  • 8 GB memory cards that runs at speeds of 1066 MHz
  • An Integrated Storage Controller with twenty-four 300 GB 2.5-inch 10K RPM drives, twelve PCIe I/O drawers, and switches

IBM's modular design of the IBM Smart Analytics solution allows clients to start with what they need and grow by adding additional modules easily and cost effectively, simplifying growth management and reducing risk.

IBM data warehouse management provides a breadth of business analytic capabilities including business intelligence reporting, analysis, dashboarding, data mining, cubing services, and text analytics. Refer to IBM Software Announcements in the Reference information section for more details on these capabilities.

IBM Services provide IBM expertise to assemble and test the system first at the IBM manufacturing facility, then at the customer installation when customer acceptance takes place. Also, provided are proactive assistance and advice via an advocate, help facilitation for customer skill development and single point of contact.



Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

AIX Version 6.1 with the 6100-06 Technology Level, or later.



Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

November 5, 2010



Back to topBack to top
 
Top rule
Description
Bottom rule

IBM POWER7 System hardware is packaged as two machine types: 8492 and 8493. The complete solution (8492-DW2) consists of the Management server node and the account System Integration Unit (SIU). The SIU is the server within an account used for license, inventory, and scheduling control.

The 8493-SV2 is defined as either the Data, User, Failover, Administration or Cognos® server node. Additional 8493 models provide components of the offering: Rack (8493-T42), Hardware Management Console (HMC) (8493-CR6), and Storage Remote Support Manager (RSM) (8493-RS3).

The operating system is AIX 6.1 with the 6100-06 Technology Level.

Common single rack configuration:

  • 8492-DW2: POWER7 System management server node
  • SAS Disk Drives
  • Pair of Ethernet Switches
  • 8493-T42: POWER7 19-inch rack
  • 8493-CR6: POWER7 System HMC
  • 8493-RS3: POWER7 System RSM

Common multi-rack configuration:

  • 8492-DW2: POWER7 System as management server node
  • One or more 8493-SV2 as Data, User, Failover, Administration, Cognos, or Application server nodes
  • SAS Disk Drives
  • Pair of SAN Switches
  • 8493-T42: POWER7 System 19-inch Rack

Foundation components of Management server defines 8492-DW2 (#8941):

  • Two - 4 Core 3.72 GHz processor
  • Four - 8 GB DDR3 memory DIMMs, 1066 MHz, 1GB DDR3 DRAM
  • Four - Memory Riser + VRM, 8x DIMM Sockets
  • One - Dual-port RJ45 10 Gb HEA daughter card (Fiber)
  • One - SATA Slimline DVD-RAM Drive
  • One - PCIe Riser Card Expansion Feature
  • One - Disk Media Backplane - 6 SSF Bays/No RAID
  • Two - 1725 Watt AC, Hot-swap power supplies
  • One - IBM Rack-mount Drawer Bezel and hardware

Additional 8492-DW2 features:

  • Six 300 GB 10K RPM SFF SAS Disk Drives (#1885)
  • PCIe 1 Gb 4-Port Base-TX Express Adapter (#5717)
  • PCIe LP 8 Gb 2-Port Fibre Channel Adapter (#5273)
  • PCIe 8 Gb 2-Port Fibre Channel Adapter (#5735)
  • PCIe 10 Gb 2-Port FCoE Adapter (#5708)
  • Pair of Storage SAN switches (#2498)
  • Juniper EX4500 10 GB Ethernet switch (#1146)
  • Juniper EX4200 1 GB Ethernet switch (#1108)
  • EX4500 10GB Optical Transceiver (#1148)
  • 1 m Copper Cable for 10 GB Switch (#1141)
  • 3 m Copper Cable for 10 GB Switch, (#1143)
  • Pair of Fibre Channel cables for SAN switches (#2701, #2703, #2710)
  • 3 m, 10 m, 25 m Ethernet cables (#1111, #1112, #1113, #1115, #1116, #1117, #1118, #1119, #1121)
  • Display Console and KVM Switch (#1153)
  • Line Cord, Drawer to IBM PDU, 200-240 V/10 A (#6577)
  • Smart Analytics Specify (#0710, #1114)
  • Language Specify for keyboards (#88xx)
  • Language Group Specify features (#9300, #97xx)
  • Other miscellaneous hardware and specify features

Refer to:

  • Software Announcement 210-126, dated October 12, 2010
  • Software Announcement 210-115, dated October 12, 2010
  • Software Announcement 210-246, dated August 17, 2010
  • Hardware Announcement 110-197, dated October 12, 2010

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

The IBM POWER7 Server Model DW2 is capable as of November 5, 2010, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www-03.ibm.com/able/product_accessibility/index.html


Back to topBack to top
 
Top rule
Reference information
Bottom rule

Refer to:

  • Software Announcement 210-126, dated October 12, 2010
  • Software Announcement 210-115, dated October 12, 2010
  • Software Announcement 210-246, dated August 17, 2010
  • Hardware Announcement 110-197, dated October 12, 2010

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=110-212


Back to topBack to top
 
Top rule
Product number
Bottom rule

The following are newly announced features on the specific models of the IBM Smart Analytics System 8492 machine type.

Description                                        MT  Model  Feature

POWER7 Server Model DW2                           8492  DW2
Smart Analytics Solution Indicator                8492  DW2     0710
Juniper EXP4200 Ethernet Switch                   8492  DW2     1108
CAT5E Ethernet Cable, 3M BLUE                     8492  DW2     1111
CAT5E Ethernet Cable, 10M BLUE                    8492  DW2     1112
CAT5E Ethernet Cable, 25M BLUE                    8492  DW2     1113
Smart Analytics Solution Express Indicator        8492  DW2     1114
CAT5E Ethernet Cable, 3M GREEN                    8492  DW2     1115
CAT5E Ethernet Cable, 10M GREEN                   8492  DW2     1116
CAT5E Ethernet Cable, 25M GREEN                   8492  DW2     1117
CAT5E Ethernet Cable, 3M YELLOW                   8492  DW2     1118
CAT5E Ethernet Cable, 10M YELLOW                  8492  DW2     1119
CAT5E Ethernet Cable, 25M YELLOW                  8492  DW2     1121
1-Meter Cable for EXP4500 Switch                  8492  DW2     1141
Juniper EXP4500 Ethernet Switch                   8492  DW2     1146
EX4500 10GB Optical Transceiver                   8492  DW2     1148
IBM Rack-mounted Flat Panel Console and KVM
Switch                                            8492  DW2     1153
300GB 10K RPM SFF SAS Disk Drive                  8492  DW2     1885
Pair of Storage SAN Switches                      8492  DW2     2498
Two 1M Intra-rack Fibre Channel Cables            8492  DW2     2701
Two 3M Intra-rack Fibre Channel Cables            8492  DW2     2703
Two 10M Inter-rack Fibre Channel Cables           8492  DW2     2710
Rack Indicator, Rack #1                           8492  DW2     4651
PCIe LP 8Gb 2-Port Fibre Channel Adapter          8492  DW2     5273
PCIe 10Gb 2-Port FCoE Adapter                     8492  DW2     5708
PCIe 1Gb 4-Port Base-TX Express Adapter           8492  DW2     5717
PCIe 8Gb 2-Port Fibre Channel Adapter             8492  DW2     5735
Power Cord -- Drawer to IBM PDU, 200-250v/10A     8492  DW2     6577
PDU - 1U (WW), UTG0247 Connector                  8492  DW2     7189
USB Travel Keyboard with Cable, US English        8492  DW2     8880
USB Travel Keyboard with Cable, French            8492  DW2     8883
USB Travel Keyboard with Cable, German            8492  DW2     8884
USB Travel Keyboard with Cable, Italian           8492  DW2     8885
USB Travel Keyboard with Cable, Spanish           8492  DW2     8886
USB Travel Keyboard with Cable, UK English        8492  DW2     8887
USB Travel Keyboard with Cable, Japanese          8492  DW2     8888
USB Travel Keyboard with Cable, LA Spanish        8492  DW2     8893
USB Travel Keyboard with Cable, Russian           8492  DW2     8894
USB Travel Keyboard with Cable, Korean            8492  DW2     8896
DW2 Components : 2x4-core 3.72GHz Proc + 32GB
memory                                            8492  DW2     8941
Language Group Specify - US English               8492  DW2     9300
Language Group Specify - Dutch                    8492  DW2     9700
Language Group Specify - French                   8492  DW2     9703
Language Group Specify - German                   8492  DW2     9704
Language Group Specify - Polish                   8492  DW2     9705
Language Group Specify - Portuguese               8492  DW2     9707
Language Group Specify - Spanish                  8492  DW2     9708
Language Group Specify - Italian                  8492  DW2     9711
Language Group Specify - Canadian French          8492  DW2     9712
Language Group Specify - Japanese                 8492  DW2     9714
Language Group Specify - Traditional Chinese
(Taiwan)                                          8492  DW2     9715
Language Group Specify - Korean                   8492  DW2     9716
Language Group Specify - Turkish                  8492  DW2     9718
Language Group Specify - Hungarian                8492  DW2     9719
Language Group Specify - Slovakian                8492  DW2     9720
Language Group Specify - Russian                  8492  DW2     9721
Language Group Specify - Simplified Chinese (PRC) 8492  DW2     9722
Language Group Specify - Czech                    8492  DW2     9724
Language Group Specify - Brazilian. Portuguese    8492  DW2     9728

Model conversions

Not applicable.

Feature conversions

Not applicable.



Back to topBack to top
 
Top rule
Publications
Bottom rule

Publications are available for the products the Smart Analytic offering is derived from:

  • The IBM POWER7 Server Model DW2 is derived from and share major components with the IBM Power Systems 740 Express server (8205-E6B).
  • Display Console and KVM switch (#1153) is derived from and shares major components with the 7316-TF3.
  • Juniper EX4200 1 GB Ethernet Switch (#1108) is derived from and shares major components with Juniper EX4200 Ethernet Switch - 48T. Refer to Juniper website
    http://www.juniper.net
  • Juniper EX4500 10 GB Ethernet Switch (#1145) is derived from and shares major components with Juniper EX4500 10GB Ethernet Switch. Refer to Juniper website
    http://www.juniper.net

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.



Back to topBack to top
 
Top rule
Services
Bottom rule

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Physical specifications

8492-DW2

Rack mount:

  • Width: 440 mm (17.3 in)
  • Depth: 610 mm (24.0 in)
  • Height: 173 mm (6.81 in)
  • Weight: 48.7 kg (107.4 lb)

Operating environment

  • Temperature (nonoperating): 5° to 45° C (41° to 113° F); recommended temperature (operating) 18° to 27° C (64° to 80° F); allowable operating temperature 5° to 35° C (41° to 95° F)
  • Relative humidity (nonoperating): 8% to 80%; recommended 5.5° C (42° F) dew point to 60% RH and 15° C (59° F) dew point
  • Maximum dew point: 28° C (84° F) (operating)
  • Operating voltage: 200 to 240 V ac
  • Operating frequency: 47/63 Hz
  • Maximum measured power consumption: 1400 watts (maximum)
  • Power factor: 0.98
  • Thermal output: 4,778 Btu/hour (maximum)
  • Power-source loading
    • 1.428 kVa (maximum configuration)
    • Maximum altitude: 3,050 m (10,000 ft)

Note: The maximum measured value is the worst case power consumption expected from a fully populated server under an intensive workload. The maximum measured value also accounts for component tolerance and non-ideal operating conditions. Power consumption and heat load vary greatly by server configuration and utilization. The IBM Systems Energy Estimator should be used to obtain a heat output estimate based on a specific configuration
http://www-912.ibm.com/see/EnergyEstimator

Noise level and sound power

  • Rack-mount system: 6.5 Bels

EMC conformance classification: This equipment is subject to FCC rules and shall comply with the appropriate FCC rules before final delivery to the buyer or centers of distribution.

  • U.S.: FCC Class A
  • Europe: CISPR 22 Class A
  • Japan: VCCI-A
  • Korea: Korean Requirement Class A
  • China: People's Republic of China commodity inspection law Class A

Homologation - Telecom environmental testing (safety and EMC): Homologation approval for specific countries has been initiated with the IBM Homologation and Type Approval (HT&A) organization in LaGaude, France. This Power Systems model and applicable features meet the environmental testing requirements of the country telecom and have been designed and tested in compliance with the Full Quality Assurance Assurance Approval (FQAA) process as delivered by the British Approval Board for Telecom (BABT), the U.K. Telecom regulatory authority.

Product safety/country testing/certification

  • UL 60950 Underwriters Laboratory, Safety Information
  • CSA C22.2 No. 60950-00, Canadian Standards Association
  • EN60950 European Norm
  • IEC 60950, Edition 1, International Electrotechnical Commission, Safety Information
  • Mark (Safety, TUV, EN60950)- Germany, Europe

Nordic deviations to IEC 60950-1 1st Edition

General requirements

The product is in compliance with IBM Corporate Bulletin C-B 0-2594-000 Statement of Conformity of IBM Product to External Standard (Suppliers Declaration).

Reference 8205-E6B Sales Manual for additional product details.

Juniper EX4200 1 GB Ethernet Switch (#1108)

Physical specifications:

  • Width: 44.2 cm (17.4 in)
  • Height: 4.3 cm (1.7 in)
  • Depth: 41.7 cm (16.4 in)
  • Resiliency: Internal, hot-swappable redundant power supply; field-replaceable fan tray with three fans; graceful Route Engine switchover (GRES) in Virtual Chassis configuration
  • Power: AC: 320 W, 600 W, and 930 W autosensing: 100-120 V/200-240 V; dual load-sharing hot-swappable internal redundant power supplies

Reference Juniper website

http://www.juniper.net

EX4200 Ethernet Switch 48T

Reference IBM 4273-E48 Sales Manual for additional product details.

Juniper EX4500 10 GB Ethernet Switch (#1145)

Physical specifications:

  • Width: 43.9 cm (17.3 in)
  • Height: 8.6 cm (3.4 in)
  • Depth: 50.2 cm (21 in)
  • Resiliency: Dual internal load sharing AS power supplies; redundant variable-speed fans
  • Power: Autosensing: 110/220 V ac; 60/50 Hz

Reference Juniper website

http://www.juniper.net

EX4500 Ethernet Switch

Display Console and KVM Switch (#1153)

Physical specifications:

  • Width: 485 mm (19 in.)
  • Depth: Approximately 635 mm to 730 mm (25.0 in. to 28.74 in.)
  • Height: 43.0 mm (max) (16.1 in.)
  • Weight: 12.8 KG (28.2 lbs.)

LCD Panel:

  • Size: 432 mm (17 in.) diagonal, 337.92 mm (H) x 270.34 mm (V) (13.3 in. x 10.6 in.)
  • Type: a-Si TFT active matrix
  • Pixel pitch: 0.264 mm (H) x 0.264 mm (V)

Refer to IBM 7316-TF3 publications for more information.

San Switches (#2498)

Physical specifications:

  • Width: 42.88 cm (16.88 in)
  • Height: 4.29 cm (1.69 in)
  • Depth: 61.0 cm (24.0 in)
  • Weight: 9.34 kg (20.6 lb.)

Operating environment:

  • Temperature:
    • Operating: 0° to 40° C (32° to 104° F)
    • Nonoperating: -25° to 70° C (-13° to 158° F)
  • Humidity:
    • Operating: 10% to 85% noncondensing at 40° C (104° F)
    • Nonoperating: 10% to 90% noncondensing at 70° C (158° F)
  • Power:
    • Maximum output: 125 W
    • System power consumption: 91 W max, 84 W typical
    • Nominal input voltage: 90-264 V ac, Universal
    • Input line frequency: 47-63 Hz
    • Minimum input voltage: 85 V ac
    • Maximum input voltage: 264 V ac
    • Btu rating: 406 Btu/hr
    • Inrush current: Maximum of 355 amps
  • Battery:
    • Internal, Lithium Coin BatteryType
    • Lithium Carbon Monofluoride

Reference 2498-B40 Sales Manual for additional product details.

Software requirements

AIX Version 6.1 with the 6100-06 Technology Level, or later.

Planning information

Cable orders

Cables are provided as features of the system order.

Security, auditability, and control

This product uses the security and auditability features of host software and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent." In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

Three years

Warranty service

If required, IBM provides repair service depending on the types of warranty service specified for the machine. An IBM technician will attempt to resolve your problem over the telephone, or electronically via an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. This product is covered by Customer Replaceable Unit Service and On-site for other selected parts.

  • Customer Replaceable Unit Service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.
  • Tier 1 CRU: Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. For machines with on-site same-day response service, IBM will replace a Tier 1 CRU at your request, at no additional charge.
  • Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRU parts:

  • DASD Drive
  • DVD Drive
  • Dedicated Ethernet
  • Fan Air Baffle
  • Fans
  • All PCI Adapters
  • Power Supply
  • Adapter - GX ++
  • Line/power cord
  • Keyboard
  • Mouse
  • External cables
  • Display
  • Operator Panel
  • TOD Battery
  • Memory DIMMs
  • Processor VRM
  • SAS Conduit Cable
  • Interlock Switch
  • Op Panel/USB Cable
  • Op Panel
  • Memory VRMs
  • Fan Tray assembly
  • SFP Transceiver
  • On-site Service: IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.
  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response

Calls must be received by 5 p.m. local time in order to qualify for Next-Business-Day Service.

Non-IBM parts support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options

On-site Service: IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as warranty upgrades for your machine. Available offers are:

  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see warranty information.

Maintenance service options

On-site Service: IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as warranty upgrades for your machine. Available offers are:

  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average, same-business-day response
  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see warranty information.

Maintenance Services

If required, IBM provides repair depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service: IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response
  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response
  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response

Customer Replaceable Unit service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Machine Exchange Service: IBM will initiate shipment of a replacement machine to your location. Transportation charges, both ways, are paid by IBM. You may be charged for the replacement machine if IBM does not receive the failed machine within 15 days of your receipt of the replacement.

Non-IBM parts support

Under certain conditions, IBM repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378) and in other countries contact the local IBM office.

The Machine Installation Guide specifies site preparation, physical requirements and installation (operating) environment and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at IBM's hourly service rate designated for the machine.

Graduated program license charges apply

Yes

The applicable processor tier is: Small.

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM Machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

http://www-1.ibm.com/servers/support/machine_warranties/machine_code.html

Machine using LMC Type Model 8492-DW2

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM pSeries® technical support website

http://www-933.ibm.com/support/fixcentral/

If the machine does not function as warranted and your problem can be resolved through your application of downloadable machine code, you are responsible for downloading and installing these designated machine code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 8% for the products in this announcement.



Back to topBack to top
 
Top rule
Prices
Bottom rule

The following are newly announced features on the specific models of the IBM Smart Analytics System 8492 machine type.

                                                     Initial/
                                                     MES/
                     Model    Feature                Both/        RP
Description          Number   Number                 Support  CSU MES

POWER7 Server Model DW2
                       DW2                                    No
Smart Analytics Solution Indicator
                       DW2     0710                  Initial  N/A No
Juniper EXP4200 Ethernet Switch
                       DW2     1108                  Initial  No  No
CAT5E Ethernet Cable, 3M BLUE
                       DW2     1111                  Both     No  No
CAT5E Ethernet Cable, 10M BLUE
                       DW2     1112                  Both     No  No
CAT5E Ethernet Cable, 25M BLUE
                       DW2     1113                  Both     No  No
Smart Analytics Solution Express Indicator
                       DW2     1114                  Initial  N/A No
CAT5E Ethernet Cable, 3M GREEN
                       DW2     1115                  Both     No  No
CAT5E Ethernet Cable, 10M GREEN
                       DW2     1116                  Both     No  No
CAT5E Ethernet Cable, 25M GREEN
                       DW2     1117                  Both     No  No
CAT5E Ethernet Cable, 3M YELLOW
                       DW2     1118                  Both     No  No
CAT5E Ethernet Cable, 10M YELLOW
                       DW2     1119                  Both     No  No
CAT5E Ethernet Cable, 25M YELLOW
                       DW2     1121                  Both     No  No
1-Meter Cable for EXP4500 Switch
                       DW2     1141                  Both     No  No
Juniper EXP4500 Ethernet Switch
                       DW2     1146                  Initial  N/A No
EX4500 10GB Optical Transceiver
                       DW2     1148                  Initial  No  No
IBM Rack-mounted Flat Panel Console and KVM Switch
                       DW2     1153                  Initial  No  No
300GB 10K RPM SFF SAS Disk Drive
                       DW2     1885                  Initial  No  No
Pair of Storage SAN Switches
                       DW2     2498                  Initial  No  No
Two 1M Intra-rack Fibre Channel Cables
                       DW2     2701                  Both     No  No
Two 3M Intra-rack Fibre Channel Cables
                       DW2     2703                  Both     No  No
Two 10M Inter-rack Fibre Channel Cables
                       DW2     2710                  Both     No  No
Rack Indicator, Rack #1
                       DW2     4651                  Initial  N/A No
PCIe LP 8Gb 2-Port Fibre Channel Adapter
                       DW2     5273                  Initial  No  No
PCIe 10Gb 2-Port FCoE Adapter
                       DW2     5708                  Initial  No  No
PCIe 1Gb 4-Port Base-TX Express Adapter
                       DW2     5717                  Initial  No  No
PCIe 8Gb 2-Port Fibre Channel Adapter
                       DW2     5735                  Initial  No  No
Power Cord -- Drawer to IBM PDU, 200-250v/10A
                       DW2     6577                  Initial  No  No
PDU - 1U (WW), UTG0247 Connector
                       DW2     7189                  Initial  N/A No
USB Travel Keyboard with Cable, US English
                       DW2     8880                  Initial  No  No
USB Travel Keyboard with Cable, French
                       DW2     8883                  Initial  No  No
USB Travel Keyboard with Cable, German
                       DW2     8884                  Initial  No  No
USB Travel Keyboard with Cable, Italian
                       DW2     8885                  Initial  No  No
USB Travel Keyboard with Cable, Spanish
                       DW2     8886                  Initial  No  No
USB Travel Keyboard with Cable, UK English
                       DW2     8887                  Initial  No  No
USB Travel Keyboard with Cable, Japanese
                       DW2     8888                  Initial  No  No
USB Travel Keyboard with Cable, LA Spanish
                       DW2     8893                  Initial  No  No
USB Travel Keyboard with Cable, Russian
                       DW2     8894                  Initial  No  No
USB Travel Keyboard with Cable, Korean
                       DW2     8896                  Initial  No  No
DW2 Components : 2x4-core 3.72GHz Proc + 32GB memory
                       DW2     8941                  Initial  No  No
Language Group Specify - US English
                       DW2     9300                  Initial  N/A No
Language Group Specify - Dutch
                       DW2     9700                  Initial  N/A No
Language Group Specify - French
                       DW2     9703                  Initial  N/A No
Language Group Specify - German
                       DW2     9704                  Initial  N/A No
Language Group Specify - Polish
                       DW2     9705                  Initial  N/A No
Language Group Specify - Portuguese
                       DW2     9707                  Initial  N/A No
Language Group Specify - Spanish
                       DW2     9708                  Initial  N/A No
Language Group Specify - Italian
                       DW2     9711                  Initial  N/A No
Language Group Specify - Canadian French
                       DW2     9712                  Initial  N/A No
Language Group Specify - Japanese
                       DW2     9714                  Initial  N/A No
Language Group Specify - Traditional Chinese (Taiwan)
                       DW2     9715                  Initial  N/A No
Language Group Specify - Korean
                       DW2     9716                  Initial  N/A No
Language Group Specify - Turkish
                       DW2     9718                  Initial  N/A No
Language Group Specify - Hungarian
                       DW2     9719                  Initial  N/A No
Language Group Specify - Slovakian
                       DW2     9720                  Initial  N/A No
Language Group Specify - Russian
                       DW2     9721                  Initial  N/A No
Language Group Specify - Simplified Chinese (PRC)
                       DW2     9722                  Initial  N/A No
Language Group Specify - Czech
                       DW2     9724                  Initial  N/A No
Language Group Specify - Brazilian. Portuguese
                       DW2     9728                  Initial  N/A No

MT Model Feature Description List
8492 DW2 Power Server Model DW2 $6,612
8492 DW2 0710 Smart Analytics Solution Ind $0
8492 DW2 1108 Juniper EXP4200 Enet Sw $18,550
8492 DW2 1111 CAT5E Enet Cable 3M BLUE $25
8492 DW2 1112 CAT5E Enet Cable 10M BLUE $45
8492 DW2 1113 CAT5E Enet Cable 25M BLUE $80
8492 DW2 1114 Smart Analytics Sol Expr Ind $0
8492 DW2 1115 CAT5E Enet Cable,3M GREEN $25
8492 DW2 1116 CAT5E Enet Cable,10M GREEN $45
8492 DW2 1117 CAT5E Enet Cable,25M GREEN $80
8492 DW2 1118 CAT5E Enet Cable,3M YELL $25
8492 DW2 1119 CAT5E Enet Cable,10M YELL $45
8492 DW2 1121 CAT5E Enet Cable,25M YELL $80
8492 DW2 1141 1-M Cable for EXP4500 Switch $250
8492 DW2 1146 Juniper EXP4500 Enet Sw $44,528
8492 DW2 1148 EX4500 10GB Optical Transcvr $1,364
8492 DW2 1153 Flat Panel Console and KVM Sw $5,564
8492 DW2 1885 300GB 10K RPM SFF SAS Disk $1,050
8492 DW2 2498 Pair of Storage SAN Switches $95,900
8492 DW2 2701 Two 1M Intra-rack FC Cables $70
8492 DW2 2703 Two 3M Intra-rack FC Cables $100
8492 DW2 2710 Two 10M Inter-rack FC Cables $150
8492 DW2 4651 Rack Indicator,Rack #1 $0
8492 DW2 5273 PCIe LP 8Gb 2-Port F C Adapt $3,499
8492 DW2 5708 PCIe 10Gb 2-Port FCoE Adapt $4,154
8492 DW2 5717 PCIe 1Gb 4P Bse-TX Expr Adapt $830
8492 DW2 5735 PCIe 8Gb 2-Port FC Adapter $3,499
8492 DW2 6577 Pwr Crd Drwr PDU 200-250v10A $14
8492 DW2 7189 PDU 1U (WW),UTG0247 Connr $1,200
8492 DW2 8880 USB Trav Kybrd w Cable US Engl $97
8492 DW2 8883 USB Trav Kybrd w Cable French $97
8492 DW2 8884 USB Trav Kybd w Cable,German $97
8492 DW2 8885 USB Trav Kybrd w Cable,Italian $97
8492 DW2 8886 USB Trav Kyrd w Cable,Spanish $97
8492 DW2 8887 USB Trav Kybrd wCable UK Engl $97
8492 DW2 8888 USB Trav Kybrd w Cable Japan $97
8492 DW2 8893 USB Trav Kybrd wCable LA Span $97
8492 DW2 8894 USB Trav Kybrd w Cable Russian $97
8492 DW2 8896 USB Trav Kybrd w Cable Korean $97
8492 DW2 8941 DW2 FNDN 2x4-c 3.72Gz 32GB $27,260
8492 DW2 9300 Language Grp Spec US English $0
8492 DW2 9700 Language Grp Specify - Dutch $0
8492 DW2 9703 Language Grp Specify - French $0
8492 DW2 9704 Language Grp Specify - German $0
8492 DW2 9705 Language Grp Specify - Polish $0
8492 DW2 9707 Language Grp Spec Portuguese $0
8492 DW2 9708 Language Grp Spec- Spanish $0
8492 DW2 9711 Language Grp Spec- Italian $0
8492 DW2 9712 Lang Grp Spec- Canada French $0
8492 DW2 9714 Language Grp Spec Japanese $0
8492 DW2 9715 Lang Grp SpecTradlChineseTaiw $0
8492 DW2 9716 Language Grp Specify - Korean $0
8492 DW2 9718 Language Grp Specify - Turkish $0
8492 DW2 9719 Lang Grp Specify - Hungarian $0
8492 DW2 9720 Lang Grp Specify - Slovakian $0
8492 DW2 9721 Lang Grp Specify - Russian $0
8492 DW2 9722 Lang Grp Sp SimplChinesePRC $0
8492 DW2 9724 Language Grp Specify - Czech $0
8492 DW2 9728 Lang Grp Spec Brazil Portug $0

Maintenance charges

For additional information on maintenance and pricing, contact your IBM representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

IBM Global Financing offers competitive financing of hardware, software, and services, from both IBM and other manufacturers or vendors.

Financing Power Systems solutions from IBM Global Financing can help customers acquire more from existing budgets while helping them conserve cash, and provides a comprehensive end to end multi vendor IT financing solution. This end-to-end approach helps form the foundation of a cohesive technology management strategy that can be superior to ownership. We can help reduce costs compared to purchase, increase ROI, lower Total Cost of Ownership, minimize risk, improve accountability, and enable customers to focus on their core business strategies while giving customers the ability to make flexible equipment decisions throughout the entire technology life cycle.

Through our IBM Project Financing™ program, credit qualified customers can obtain funding to design and build their entire IT infrastructure, aligning up-front costs to expected project benefits. This could include financing for select facility design and construction, building and structural upgrades, infrastructure equipment, IT hardware, software, services and consulting. Through our Global Asset Recovery Services buyback program customers can obtain cash for marketable IT assets and dispose of nonmarketable assets in a way that complies with environmental laws and regulations.

In addition for certain midrange and high-end systems, customers leasing their Power Systems can upgrade to new technology at mid-lease for little or no change in their existing monthly payment. We offer options for clients for perform either in-place upgrades or side-by-side, nondisruptive migrations (IBM Power Exchange) to the latest POWER technology.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. For all customer segments offerings, rates, financing terms, offering type, equipment type, and options, may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

For more information contact your local IBM Global Financing organization or visit the website

http://www.ibm.com/financing


Back to topBack to top
 
Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com


For IBM Business Partner: pwswna@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

POWER7, Power Systems, Electronic Service Agent and IBM Project Financing are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, AIX, Power, Express, Cognos, PartnerWorld, pSeries and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use