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IBM XIV Storage System (Machine type 2812) Model A14, a new option in enterprise-class storage

IBM United States Hardware Announcement 109-466
July 14, 2009

 
 ENUS109-466.PDF (112KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Services Services
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Pricing Pricing
Statement of general direction Statement of general direction Order now Order now
Product number Product number
 
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At a glance
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The IBM® XIV Storage System, a new option in enterprise-class storage from IBM, includes:

  • The IBM XIV Storage System Model A14
  • A grid-based array of storage devices
  • Up to one hundred and eighty 1 TB Serial ATA (SATA) hard disk drives
  • Up to twenty-four ports of 4Gb Fibre Channel host connectivity
  • Up to six ports of 1Gb iSCSI connectivity
  • Advanced functions such as synchronous remote mirroring, thin provisioning, data migration, and writeable snapshot technology
  • Three-year warranty

The IBM XIV Storage System requires a corresponding software license (5639-XXA) for each entitled data or interface module.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
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Overview
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The IBM XIV Storage System (Machine type 2812) Model A14 is designed to be a scalable enterprise storage system based upon a grid array of hardware components.

The IBM XIV Storage System (Machine type 2812) Model A14 and the IBM XIV Storage System (Machine type 2810) Model A14 together enable a flexible warranty choice for XIV storage. The 2812 Model A14 supports a 3-year warranty to complement the 1-year warranty offered by the existing and functionally equivalent 2810 Model A14.

The 2812 Model A14 is designed to:

  • Support customers requiring Fibre Channel (FC) or Internet Small Computer System Interface (iSCSI) host connectivity
  • Support a high level of consistent performance by avoiding data hot-spots using a grid-based storage device
  • Enable high-redundancy through the use of unique grid-based rebuild technology
  • Provide support for useable capacity points between 27 TB and 79 TB
  • Support up to 24 x 4Gb Fibre Channel ports for host connectivity
  • Support up to 6 x 1Gb iSCSI ports for host connectivity
  • Support up to 120 GB of total system cache
  • Offer a three-year warranty

 
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Key prerequisites
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The IBM XIV Storage System requires a corresponding software license (5639-XXA) for each entitled data or interface module.

All features and functions in this announcement are supported on the IBM XIV Storage System Model A14 with IBM XIV Storage System Software V10.1.0, or later, installed.


 
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Planned availability date
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August 13, 2009


 
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Description
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The IBM XIV Storage System is designed to:

  • Support users requiring Fibre Channel (FC) or Internet Small Computer System Interface (iSCSI) host connectivity
  • Support a high level of consistent performance by avoiding no data hot-spots using a grid-based storage device
  • Enable high-redundancy through the use of unique grid-based rebuild technology
  • Provide support for useable capacity points between 27 TB and 79 TB
  • Support up to 24 x 4Gb Fibre Channel ports for host connectivity
  • Support up to 6 x 1Gb iSCSI ports for host connectivity
  • Support up to 120 GB of total system cache
  • Offer a three-year warranty

The IBM XIV Storage System is comprised of the hardware Machine type 2812 and Model A14 and the requisite software 5639-XXA. The solution is designed to support enterprise-class storage requirements for FCP and iSCSI capable hosts.

The XIV Storage System Model A14 is available in configurations with six, nine, ten, eleven, twelve, thirteen, fourteen, or fifteen modules. All initial configurations are shipped with a 42U industry-standard rack. This rack includes all required UPS, power, and internal connectivity cables needed for initial installation and potential field module upgrades. The initial configuration is field-upgradeable with one or more additional data modules, up to the maximum of fifteen total interface and data modules.

The following table depicts the configurations supported on the XIV Storage System Model A14:

Total Modules   6      9     10     11     12     13     14     15
 
Useable         27     43    50     54     61     66     73     79
 Capacity (TB)
 
Interface
 Modules        3      6     6      6      6      6      6      6
 (feature #1100
 or #1101)
 
Data Modules    3      3     4      5      6      7      8      9
 (feature #1105
 or #1106)
 
Disk Drives     72     108   120    132    144    156    168    180
 
Fibre Channel   8      16    16     20     20     24     24     24
 Ports
 
iSCSI Ports     0      4     4      6      6      6      6      6
 
Memory (GB)     48     72    80     88     96     104    112    120
 

A patch panel is integrated into the IBM XIV Storage System for ease of user connectivity. Be aware that the optical cables that connect the patch panel to the rest of the device are 50 micron optical cables. Ideally, the cables that connect to this patch panel should also be 50 micron optical cables. Refer to the Installation and Planning Guide for more information.

You must also order the requisite IBM XIV Storage System Software for each module in the rack. Refer to the announcement for 5639-XXA for details on IBM XIV Storage System Software functionality.

A Capacity on Demand ordering option is also available. This configuration will consist of six CoD interface modules (feature 1111) and nine CoD data modules (feature 1116). In addition, you must order a minimum of four activation features (1120). All CoD increments must be activated within a twelve-month period from the date of installation; all such activation is permanent.

Contact your IBM representative to obtain additional information regarding CoD offering contracts, terms, and conditions.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Statement of general direction
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By the end of 2009, IBM plans to deliver asynchronous mirroring capabilities on the IBM XIV Storage System.

All statements regarding IBM's future direction and intent are subject to change or withdrawal without notice and represent goals and objectives only. Any reliance on these statements is at the relying party's sole risk and will not create liability or obligation for IBM.


 
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Product number
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                                                                Feature
Description                                   Machine   Model   number
 
IBM XIV Storage System                          2812     A14
 
Software order indicator:
- AAS SW order indicator                                          0018
 
 
Base unit indicator                                               0030
 
Attachment indicators:
- UNIX® (AIX®, HP-UX, Solaris)                                    0100
- Linux®                                                          0101
- Windows®                                                        0102
- VMware                                                          0103
 
Height-Weight limits                                              0200
 
Non-Israel ship origin                                            0201
 
Israel MoD indicator                                              0202
 
CoD term indicators:
- CoD one-year term                                               0301
- CoD two-year term                                               0302
- CoD three-year term                                             0303
 
Modules (1 TB disk drives):
- Dual-CPU interface module                                       1101
- LV Data module                                                  1106
- Dual-CPU CoD interface module                                   1111
- LV CoD data module                                              1116
- 5.3 TB CoD activation                                           1120
 
Host attachment cables (30 meter):
- Ethernet cable                                                  3900
- Fibre cable (LC)                                                3910
- Fibre cable (LC/SC)                                             3920
 
Maintenance module                                                9000
 
Modem                                                             9101
 
Power indicator:
- Single-phase power                                              9800
 
Single-phase line cords:
- US/Canada/LA/AP 60A pin cord                                    9801
- US Chicago 60A pin cord                                         9802
- EMEA 60A hard wired                                             9803
- US/CA/LA/AP 30A pin cord                                        9805
- US Chicago 30A pin cord                                         9806
- EMEA/Aus/NZ 30A hard wired                                      9807
- Israel/Japan 30A pin cord                                       9808
- US/CA 30A twist cord                                            9809
- US Chicago 30A twist cord                                       9810
 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=109-466

 
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Publications
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The following publications are shipped with this product:

Title                                              Order number
 
International Program License Agreement             Z125-3301
 
IBM Safety Notices (standard - 29 languages)        G229-9054
 
License Information document                        GC27-2216
 
IBM System Storage™ XIV Storage System Machine     GC27-2268
 type 2810 and 2812 Statement of Limited Warranty

Product publications can be viewed and downloaded online from the IBM XIV Storage System Information Center at

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

 
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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.


 
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Technical information
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EMC conformance

  • FCC - Verified to comply with Part 15 of the FCC Rules, Class A
  • Canada ICES-003, issue 4, Class A
  • UL 60950-1
  • CAN C22.2 No. 60950-1-03
  • NOM-019(11)
  • Argentina S-mark

Specified operating environment

Physical specifications
Width:    600 mm
Depth:  1,142 mm
Height: 1,991 mm
Weight:   884 kg

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment
Temperature:  10 to 35 degrees C
Relative humidity:  25 to 80  percent
Max wet bulb:  23 C
Thermal dissipation:  29K Btu/hour
Maximum input power:  8.5 kVA
Sound Power, LwAu = 8.2 bels
Hardware requirements

The 2812-A14 must have the 5639-XXA IBM XIV Storage Software for operation.

Software requirements

The IBM XIV Storage Software (5639-XXA) must have the IBM XIV Storage System (Machine type 2812) Model A14 for operation.

Planning information

Customer responsibilities

Installation planning

Installation planning is a customer responsibility. Installation planning and usage documentation and resources may be found at the IBM product support Web site.

http://www.ibm.com/systems/support/storage/XIV

Customer documentation, safety, and warranty information for the IBM XIV Storage System and IBM XIV Storage System Software products can also be found at

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

Logical configuration planning and creation

Logical configuration planning and creation are customer responsibilities. Logical configuration refers to defining hosts, volumes, and LUNs, mapping to hosts, defining event notifications, defining target connectivity, defining mirroring, defining snapshots and all actions related to implementation of the XIV Storage System within the customer's IT environment, other than physical installation.

Creation of the initial logical configuration and all subsequent modifications to the logical configuration are customer responsibilities. The logical configuration can be created, applied, and modified using the IBM XIV GUI or XCLI. This XIV GUI provides a very easy to use, and straightforward option for accomplishing these tasks, and is the recommended method.

IBM SmoothStart™ Implementation and Configuration Services are also available for those customers who prefer to have IBM complete the initial configuration for them. Additional services are also available. See the Services section of this announcement for more information on available services.

Cable orders

There are two types of cables available for host attachment to the XIV Storage System. Feature 3900 should be used to attach iSCSI hosts and features 3910 and 3920 are to be used to connect hosts via fiber optic cables. All Fibre Channel connections to the XIV device should be made with 50 micron (multimode) fiber optic cables.

Security, auditability, and control

This product uses the security and auditability features of the host hardware, host software, and/or application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.


 
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Terms and conditions
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IBM Global Financing

Yes

Warranty period

Three years.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.

Tier 1 CRU

Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • None
On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is 24 hours per day, 7 days a week, 4 hour average, same day response.

Non-IBM parts service

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty service section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 24 hours per day, 7 days a week, 2 hour average response

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see the warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

  • 24 hours per day, 7 days a week, 4 hour average response.
  • 9 hours per day, Monday through Friday, excluding holidays, next business day response. Calls must be received by 5:00 p.m. local time in order to qualify for next business day response.
  • 9 hours per day, Monday through Friday, excluding holidays, 4 hour average, same business day response. Same business day service level includes the installation of Tier 1 CRUs at no additional charge.
Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Machine Exchange Service

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

No

IBM hourly service rate classification

Three

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). Outside the United States, contact the local IBM office.

The following activities are a customer responsibility:

  • Installation planning
  • Retrieval and installation of feature activation codes
  • Logical configuration planning and application

Refer to the Customer responsibilities section for more information.

Graduated program license charges apply

No

Licensed internal code and licensed machine code

This product does not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 15% for the products in this announcement.


 
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Pricing
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For all charges, contact your IBM representative.

                               Machine       Feature  
Description                    type    Model number   
 
IBM XIV Storage System          2812    A14               
 
Software order indicator:
- AAS SW order indicator                       0018
            
 
Base unit indicator                            0030             
 
Attachment indicators:
- UNIX host attachment                         0100         
- Linux host attachment                        0101         
- Windows host attachment                      0102         
- VMware host attachment                       0103         
 
Height-Weight limits                           0200         
 
Non-Israel ship origin                         0201         
 
Israel MoD indicator                           0202         
 
CoD term indicators:
- CoD one-year term                            0301             
- CoD two-year term                            0302             
- CoD three-year term                          0303             
 
Modules (1 TB disk drives):
- Dual-CPU interface module                    1101       
- LV Data module                               1106       
- Dual-CPU CoD interface module                1111       
- LV CoD data module                           1116       
- 5.3 TB CoD activation                        1120         
 
Host attachment cables (30 meter):
- Ethernet cable                               3900         
- Fibre cable (LC)                             3910         
- Fibre cable (LC/SC)                          3920         
 
Maintenance module                             9000       
 
Modem                                          9101         
 
Power indicator:
Single-phase power                             9800             
 
Single-phase line cords:
- US/Canada/LA/AP 60A pin cord                 9801         
- US Chicago 60A pin cord                      9802         
- EMEA 60A hard wired                          9803         
- US/CA/LA/AP 30A pin cord                     9805         
- US Chicago 30A pin cord                      9806         
- EMEA/Aus/NZ 30A hard wired                   9807         
- Israel/Japan 30A pin cord                    9808         
- US/CA 30A twist cord                         9809         
- US Chicago 30A twist cord                    9810         
 
                                                Feature Change Options
                                               
                            Feature Install*   Feature    Feature Feature
Description                 number  type       Conversion Exchange Remove
 
Software order indicator:
- AAS SW order indicator     0018   Plant only    No         No      No
 
 
Base unit indicator          0030   Plant only    No         No      No
 
Attachment indicators:
- UNIX host attachment       0100   Both          No         No      No
- Linux host attachment      0101   Both          No         No      No
- Windows host attachment    0102   Both          No         No      No
- VMware host attachment     0103   Both          No         No      No
 
Height-Weight limits         0200   Plant only    No         No      No
 
Non-Israel ship origin       0201   Both          No         No      No
 
Israel MoD indicator         0202   Both          No         No      No
 
CoD term indicators:
- CoD one-year term          0301   Plant only    No         No      No
- CoD two-year term          0302   Plant only    No         No      No
- CoD three-year term        0303   Plant only    No         No      No
 
Modules (1 TB disk drives):
- Dual-CPU interface module  1101   Both          No         No      No
- LV Data module             1106   Both          No         No      No
- Dual-CPU CoD interface     1111   Plant only    No         No      No
   module
- LV CoD data module         1116   Plant only    No         No      No
- 5.3 TB CoD activation      1120   Both          No         No      No
 
Host attachment cables (30 meter):
- Ethernet cable             3900   Both          No         No      No
- Fibre cable (LC)           3910   Both          No         No      No
- Fibre cable (LC/SC)        3920   Both          No         No      No
 
Maintenance module           9000   Both          No         No      No
 
Modem                        9101   Both          No         No      No
 
Power indicator:
- Single phase power         9800   Plant only    No         No      No
 
Single-phase line cords:
- US/Canada/LA/AP 60A pin    9801   Both          No         No      No
   cord
- US Chicago 60A pin cord    9802   Both          No         No      No
- EMEA 60A hard wired        9803   Both          No         No      No
- US/CA/LA/AP 30A pin cord   9805   Both          No         No      No
- US Chicago 30A pin cord    9806   Both          No         No      No
- EMEA/Aus/NZ 30A hard wired 9807   Both          No         No      No
- Israel/Japan 30A pin cord  9808   Both          No         No      No
- US/CA 30A twist cord       9809   Both          No         No      No
- US Chicago 30A twist cord  9810   Both          No         No      No
 
* Install type of Both designates plant and field install.

Mach typeModelDescriptionList price
2812A14IBM XIV Storage System$159,300
Mach typeModelFeatureDescriptionList price
2812A14100UNIX host attachment$0
2812A14101Linux host attachment$0
2812A14102Windows host attachment$0
2812A14103Vmware host attachement$0
2812A14200Height-Weight limits$0
2812A14201Non-Israel ship origin$0
2812A14202Israel MoD indicator$0
2812A141101Dual-CPU interface module$63,450
2812A141106LV data module$63,450
2812A141111Dual-CPU CoD interface module$6,345
2812A141116LV CoD data module$6,345
2812A1411205.3 TB CoD activation$57,105
2812A143900Ethernet cable$750
2812A143910Ethernet cable (LC)$750
2812A143920Ethernet cable (LC/SC)$750
2812A149000Maintenance module$12,150
2812A149101Modem$1,000
2812A149801US/Canada/LA/AP 60A pin cord$2,000
2812A149802US Chicago 60A pin cord$2,000
2812A149803EMEA 60A hard wired$2,000
2812A149805US/CA/LA/AP 30A pin cord$2,000
2812A149806US Chicago 30A pin cord$5,000
2812A149807EMEA/Aus/NZ 30A hard wired$2,000
2812A149808Israel/Japan 30A pin cord$2,000
2812A149809US/CA 30A twist cord$2,000
2812A149810US Chicago 30A twist cord$5,000
IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.

Global Technology Services

IBM Storage consulting, data mobility, and implementation services

IBM has a broad array of Storage consulting, data mobility and implementation services to assist customers in the development of strategies to simplify their storage and data management environments to enable business growth and innovation. In addition, implementation and integration services are available to assist with the integration of the IBM XIV Storage System within their IT infrastructures as a part of their tactical execution of those strategies.

IBM Storage Optimization and Integration Consulting and Data Mobility Services are available from IBM Global Technology Services.

For additional information or to request these or other Storage and Data consulting services, visit the Storage and Data Services Web site

http://www-935.ibm.com/services/us/index.wss/ itservice/its/a1000416

Post-sale, fee-based services to assist customers with the introduction of the IBM XIV Storage System into their operating environments will be available from IBM. These services include SmoothStart planning and implementation services, Snapshot replication configuration services, and Upgrade and Migration services.

IBM XIV Storage System SmoothStart planning and implementation services

These services are designed to provide remote planning and on-site configuration, basic skills transfer and integration of client host systems for the IBM XIV Storage System within the customer's environment.

IBM XIV Storage System Snapshot replication configuration services

These services are designed to provide remote planning and on-site configuration, and basic skills transfer for snapshot replication copy services function of the IBM XIV Storage System within the customer's environment.

IBM XIV Storage System upgrade and migration services

These services are designed to provide remote planning and on-site migration support for IBM XIV Storage System R1 to R2 upgrades within the customer's environment.

For additional information or to request these or other custom services:


 
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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

System Storage and SmoothStart are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, AIX, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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