IBM XIV Storage System (Machine type 2812) Model A14, a new option in enterprise-class storage
IBM United States Hardware Announcement 109-466July 14, 2009
 ENUS109-466.PDF (112KB)
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| At a glance |
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The IBM® XIV Storage System, a new option in enterprise-class storage from IBM, includes:
- The IBM XIV Storage System Model A14
- A grid-based array of storage devices
- Up to one hundred and eighty 1 TB Serial ATA (SATA) hard disk drives
- Up to twenty-four ports of 4Gb Fibre Channel host connectivity
- Up to six ports of 1Gb iSCSI connectivity
- Advanced functions such as synchronous remote mirroring, thin provisioning, data migration, and writeable snapshot technology
- Three-year warranty
The IBM XIV Storage System requires a corresponding software license (5639-XXA) for each entitled data or interface module.
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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| Overview |
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The IBM XIV Storage System (Machine type 2812) Model A14 is designed to be a scalable enterprise storage system based upon a grid array of hardware components.
The IBM XIV Storage System (Machine type 2812) Model A14 and the IBM XIV Storage System (Machine type 2810) Model A14 together enable a flexible warranty choice for XIV storage. The 2812 Model A14 supports a 3-year warranty to complement the 1-year warranty offered by the existing and functionally equivalent 2810 Model A14.
The 2812 Model A14 is designed to:
- Support customers requiring Fibre Channel (FC) or Internet Small Computer System Interface (iSCSI) host connectivity
- Support a high level of consistent performance by avoiding data hot-spots using a grid-based storage device
- Enable high-redundancy through the use of unique grid-based rebuild technology
- Provide support for useable capacity points between 27 TB and 79 TB
- Support up to 24 x 4Gb Fibre Channel ports for host connectivity
- Support up to 6 x 1Gb iSCSI ports for host connectivity
- Support up to 120 GB of total system cache
- Offer a three-year warranty
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| Key prerequisites |
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The IBM XIV Storage System requires a corresponding software license (5639-XXA) for each entitled data or interface module.
All features and functions in this announcement are supported on the IBM XIV Storage System Model A14 with IBM XIV Storage System Software V10.1.0, or later, installed.
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| Planned availability date |
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August 13, 2009
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| Description |
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The IBM XIV Storage System is designed to:
- Support users requiring Fibre Channel (FC) or Internet Small Computer System Interface (iSCSI) host connectivity
- Support a high level of consistent performance by avoiding no data hot-spots using a grid-based storage device
- Enable high-redundancy through the use of unique grid-based rebuild technology
- Provide support for useable capacity points between 27 TB and 79 TB
- Support up to 24 x 4Gb Fibre Channel ports for host connectivity
- Support up to 6 x 1Gb iSCSI ports for host connectivity
- Support up to 120 GB of total system cache
- Offer a three-year warranty
The IBM XIV Storage System is comprised of the hardware Machine type 2812 and Model A14 and the requisite software 5639-XXA. The solution is designed to support enterprise-class storage requirements for FCP and iSCSI capable hosts.
The XIV Storage System Model A14 is available in configurations with six, nine, ten, eleven, twelve, thirteen, fourteen, or fifteen modules. All initial configurations are shipped with a 42U industry-standard rack. This rack includes all required UPS, power, and internal connectivity cables needed for initial installation and potential field module upgrades. The initial configuration is field-upgradeable with one or more additional data modules, up to the maximum of fifteen total interface and data modules.
The following table depicts the configurations supported on the XIV Storage System Model A14:
Total Modules 6 9 10 11 12 13 14 15 Useable 27 43 50 54 61 66 73 79 Capacity (TB) Interface Modules 3 6 6 6 6 6 6 6 (feature #1100 or #1101) Data Modules 3 3 4 5 6 7 8 9 (feature #1105 or #1106) Disk Drives 72 108 120 132 144 156 168 180 Fibre Channel 8 16 16 20 20 24 24 24 Ports iSCSI Ports 0 4 4 6 6 6 6 6 Memory (GB) 48 72 80 88 96 104 112 120
A patch panel is integrated into the IBM XIV Storage System for ease of user connectivity. Be aware that the optical cables that connect the patch panel to the rest of the device are 50 micron optical cables. Ideally, the cables that connect to this patch panel should also be 50 micron optical cables. Refer to the Installation and Planning Guide for more information.
You must also order the requisite IBM XIV Storage System Software for each module in the rack. Refer to the announcement for 5639-XXA for details on IBM XIV Storage System Software functionality.
A Capacity on Demand ordering option is also available. This configuration will consist of six CoD interface modules (feature 1111) and nine CoD data modules (feature 1116). In addition, you must order a minimum of four activation features (1120). All CoD increments must be activated within a twelve-month period from the date of installation; all such activation is permanent.
Contact your IBM representative to obtain additional information regarding CoD offering contracts, terms, and conditions.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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| Statement of general direction |
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By the end of 2009, IBM plans to deliver asynchronous mirroring capabilities on the IBM XIV Storage System.
All statements regarding IBM's future direction and intent are subject to change or withdrawal without notice and represent goals and objectives only. Any reliance on these statements is at the relying party's sole risk and will not create liability or obligation for IBM.
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| Product number |
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Feature
Description Machine Model number
IBM XIV Storage System 2812 A14
Software order indicator:
- AAS SW order indicator 0018
Base unit indicator 0030
Attachment indicators:
- UNIX® (AIX®, HP-UX, Solaris) 0100
- Linux® 0101
- Windows® 0102
- VMware 0103
Height-Weight limits 0200
Non-Israel ship origin 0201
Israel MoD indicator 0202
CoD term indicators:
- CoD one-year term 0301
- CoD two-year term 0302
- CoD three-year term 0303
Modules (1 TB disk drives):
- Dual-CPU interface module 1101
- LV Data module 1106
- Dual-CPU CoD interface module 1111
- LV CoD data module 1116
- 5.3 TB CoD activation 1120
Host attachment cables (30 meter):
- Ethernet cable 3900
- Fibre cable (LC) 3910
- Fibre cable (LC/SC) 3920
Maintenance module 9000
Modem 9101
Power indicator:
- Single-phase power 9800
Single-phase line cords:
- US/Canada/LA/AP 60A pin cord 9801
- US Chicago 60A pin cord 9802
- EMEA 60A hard wired 9803
- US/CA/LA/AP 30A pin cord 9805
- US Chicago 30A pin cord 9806
- EMEA/Aus/NZ 30A hard wired 9807
- Israel/Japan 30A pin cord 9808
- US/CA 30A twist cord 9809
- US Chicago 30A twist cord 9810
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).
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| Publications |
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The following publications are shipped with this product:
Title Order number International Program License Agreement Z125-3301 IBM Safety Notices (standard - 29 languages) G229-9054 License Information document GC27-2216 IBM System Storage™ XIV Storage System Machine GC27-2268 type 2810 and 2812 Statement of Limited Warranty
Product publications can be viewed and downloaded online from the IBM XIV Storage System Information Center at
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| Services |
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Global Technology Services
IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit
For details on education offerings related to specific products, visit
Select your country, and then select the product as the category.
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| Technical information |
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EMC conformance
- FCC - Verified to comply with Part 15 of the FCC Rules, Class A
- Canada ICES-003, issue 4, Class A
- UL 60950-1
- CAN C22.2 No. 60950-1-03
- NOM-019(11)
- Argentina S-mark
Specified operating environment
Physical specifications
Width: 600 mm Depth: 1,142 mm Height: 1,991 mm Weight: 884 kg
To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.
Operating environment
Temperature: 10 to 35 degrees C Relative humidity: 25 to 80 percent Max wet bulb: 23 C Thermal dissipation: 29K Btu/hour Maximum input power: 8.5 kVA Sound Power, LwAu = 8.2 bels
Hardware requirements
The 2812-A14 must have the 5639-XXA IBM XIV Storage Software for operation.
Software requirements
The IBM XIV Storage Software (5639-XXA) must have the IBM XIV Storage System (Machine type 2812) Model A14 for operation.
Planning information
Customer responsibilities
Installation planning
Installation planning is a customer responsibility. Installation planning and usage documentation and resources may be found at the IBM product support Web site.
Customer documentation, safety, and warranty information for the IBM XIV Storage System and IBM XIV Storage System Software products can also be found at
Logical configuration planning and creation
Logical configuration planning and creation are customer responsibilities. Logical configuration refers to defining hosts, volumes, and LUNs, mapping to hosts, defining event notifications, defining target connectivity, defining mirroring, defining snapshots and all actions related to implementation of the XIV Storage System within the customer's IT environment, other than physical installation.
Creation of the initial logical configuration and all subsequent modifications to the logical configuration are customer responsibilities. The logical configuration can be created, applied, and modified using the IBM XIV GUI or XCLI. This XIV GUI provides a very easy to use, and straightforward option for accomplishing these tasks, and is the recommended method.
IBM SmoothStart™ Implementation and Configuration Services are also available for those customers who prefer to have IBM complete the initial configuration for them. Additional services are also available. See the Services section of this announcement for more information on available services.
Cable orders
There are two types of cables available for host attachment to the XIV Storage System. Feature 3900 should be used to attach iSCSI hosts and features 3910 and 3920 are to be used to connect hosts via fiber optic cables. All Fibre Channel connections to the XIV device should be made with 50 micron (multimode) fiber optic cables.
Security, auditability, and control
This product uses the security and auditability features of the host hardware, host software, and/or application software to which it is attached.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
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| Terms and conditions |
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IBM Global Financing
Yes
Warranty period
Three years.
Warranty service
If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.
CRU Service
IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRU
Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Tier 2 CRU
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.
Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
- None
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.
Service level is 24 hours per day, 7 days a week, 4 hour average, same day response.
Non-IBM parts service
Warranty service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty service section for additional details.
IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:
- 24 hours per day, 7 days a week, 2 hour average response
Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see the warranty information.
Maintenance services
If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The following service selections are available as maintenance options for your machine type.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.
Service levels are:
- 24 hours per day, 7 days a week, 4 hour average response.
- 9 hours per day, Monday through Friday, excluding holidays, next business day response. Calls must be received by 5:00 p.m. local time in order to qualify for next business day response.
- 9 hours per day, Monday through Friday, excluding holidays, 4 hour average, same business day response. Same business day service level includes the installation of Tier 1 CRUs at no additional charge.
Customer Replaceable Unit (CRU) Service
If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.
Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.
CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.
Machine Exchange Service
Non-IBM parts service
Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.
This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.
Usage plan machine
No
IBM hourly service rate classification
Three
When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.
Field-installable features
Yes
Model conversions
No
Machine installation
Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). Outside the United States, contact the local IBM office.
The following activities are a customer responsibility:
- Installation planning
- Retrieval and installation of feature activation codes
- Logical configuration planning and application
Refer to the Customer responsibilities section for more information.
Graduated program license charges apply
No
Licensed internal code and licensed machine code
This product does not contain Licensed Internal Code or Licensed Machine Code.
Educational allowance
A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
The educational allowance is 15% for the products in this announcement.
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| Pricing |
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For all charges, contact your IBM representative.
Machine Feature
Description type Model number
IBM XIV Storage System 2812 A14
Software order indicator:
- AAS SW order indicator 0018
Base unit indicator 0030
Attachment indicators:
- UNIX host attachment 0100
- Linux host attachment 0101
- Windows host attachment 0102
- VMware host attachment 0103
Height-Weight limits 0200
Non-Israel ship origin 0201
Israel MoD indicator 0202
CoD term indicators:
- CoD one-year term 0301
- CoD two-year term 0302
- CoD three-year term 0303
Modules (1 TB disk drives):
- Dual-CPU interface module 1101
- LV Data module 1106
- Dual-CPU CoD interface module 1111
- LV CoD data module 1116
- 5.3 TB CoD activation 1120
Host attachment cables (30 meter):
- Ethernet cable 3900
- Fibre cable (LC) 3910
- Fibre cable (LC/SC) 3920
Maintenance module 9000
Modem 9101
Power indicator:
Single-phase power 9800
Single-phase line cords:
- US/Canada/LA/AP 60A pin cord 9801
- US Chicago 60A pin cord 9802
- EMEA 60A hard wired 9803
- US/CA/LA/AP 30A pin cord 9805
- US Chicago 30A pin cord 9806
- EMEA/Aus/NZ 30A hard wired 9807
- Israel/Japan 30A pin cord 9808
- US/CA 30A twist cord 9809
- US Chicago 30A twist cord 9810
Feature Change Options
Feature Install* Feature Feature Feature
Description number type Conversion Exchange Remove
Software order indicator:
- AAS SW order indicator 0018 Plant only No No No
Base unit indicator 0030 Plant only No No No
Attachment indicators:
- UNIX host attachment 0100 Both No No No
- Linux host attachment 0101 Both No No No
- Windows host attachment 0102 Both No No No
- VMware host attachment 0103 Both No No No
Height-Weight limits 0200 Plant only No No No
Non-Israel ship origin 0201 Both No No No
Israel MoD indicator 0202 Both No No No
CoD term indicators:
- CoD one-year term 0301 Plant only No No No
- CoD two-year term 0302 Plant only No No No
- CoD three-year term 0303 Plant only No No No
Modules (1 TB disk drives):
- Dual-CPU interface module 1101 Both No No No
- LV Data module 1106 Both No No No
- Dual-CPU CoD interface 1111 Plant only No No No
module
- LV CoD data module 1116 Plant only No No No
- 5.3 TB CoD activation 1120 Both No No No
Host attachment cables (30 meter):
- Ethernet cable 3900 Both No No No
- Fibre cable (LC) 3910 Both No No No
- Fibre cable (LC/SC) 3920 Both No No No
Maintenance module 9000 Both No No No
Modem 9101 Both No No No
Power indicator:
- Single phase power 9800 Plant only No No No
Single-phase line cords:
- US/Canada/LA/AP 60A pin 9801 Both No No No
cord
- US Chicago 60A pin cord 9802 Both No No No
- EMEA 60A hard wired 9803 Both No No No
- US/CA/LA/AP 30A pin cord 9805 Both No No No
- US Chicago 30A pin cord 9806 Both No No No
- EMEA/Aus/NZ 30A hard wired 9807 Both No No No
- Israel/Japan 30A pin cord 9808 Both No No No
- US/CA 30A twist cord 9809 Both No No No
- US Chicago 30A twist cord 9810 Both No No No
* Install type of Both designates plant and field install.
| Mach type | Model | Description | List price | |
| 2812 | A14 | IBM XIV Storage System | $159,300 | |
| Mach type | Model | Feature | Description | List price |
| 2812 | A14 | 100 | UNIX host attachment | $0 |
| 2812 | A14 | 101 | Linux host attachment | $0 |
| 2812 | A14 | 102 | Windows host attachment | $0 |
| 2812 | A14 | 103 | Vmware host attachement | $0 |
| 2812 | A14 | 200 | Height-Weight limits | $0 |
| 2812 | A14 | 201 | Non-Israel ship origin | $0 |
| 2812 | A14 | 202 | Israel MoD indicator | $0 |
| 2812 | A14 | 1101 | Dual-CPU interface module | $63,450 |
| 2812 | A14 | 1106 | LV data module | $63,450 |
| 2812 | A14 | 1111 | Dual-CPU CoD interface module | $6,345 |
| 2812 | A14 | 1116 | LV CoD data module | $6,345 |
| 2812 | A14 | 1120 | 5.3 TB CoD activation | $57,105 |
| 2812 | A14 | 3900 | Ethernet cable | $750 |
| 2812 | A14 | 3910 | Ethernet cable (LC) | $750 |
| 2812 | A14 | 3920 | Ethernet cable (LC/SC) | $750 |
| 2812 | A14 | 9000 | Maintenance module | $12,150 |
| 2812 | A14 | 9101 | Modem | $1,000 |
| 2812 | A14 | 9801 | US/Canada/LA/AP 60A pin cord | $2,000 |
| 2812 | A14 | 9802 | US Chicago 60A pin cord | $2,000 |
| 2812 | A14 | 9803 | EMEA 60A hard wired | $2,000 |
| 2812 | A14 | 9805 | US/CA/LA/AP 30A pin cord | $2,000 |
| 2812 | A14 | 9806 | US Chicago 30A pin cord | $5,000 |
| 2812 | A14 | 9807 | EMEA/Aus/NZ 30A hard wired | $2,000 |
| 2812 | A14 | 9808 | Israel/Japan 30A pin cord | $2,000 |
| 2812 | A14 | 9809 | US/CA 30A twist cord | $2,000 |
| 2812 | A14 | 9810 | US Chicago 30A twist cord | $5,000 |
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.
Global Technology Services
IBM Storage consulting, data mobility, and implementation services
IBM has a broad array of Storage consulting, data mobility and implementation services to assist customers in the development of strategies to simplify their storage and data management environments to enable business growth and innovation. In addition, implementation and integration services are available to assist with the integration of the IBM XIV Storage System within their IT infrastructures as a part of their tactical execution of those strategies.
IBM Storage Optimization and Integration Consulting and Data Mobility Services are available from IBM Global Technology Services.
- IBM Storage Optimization and Integration Services
- IBM Data Mobility Services
For additional information or to request these or other Storage and Data consulting services, visit the Storage and Data Services Web site
Post-sale, fee-based services to assist customers with the introduction of the IBM XIV Storage System into their operating environments will be available from IBM. These services include SmoothStart planning and implementation services, Snapshot replication configuration services, and Upgrade and Migration services.
IBM XIV Storage System SmoothStart planning and implementation services
These services are designed to provide remote planning and on-site configuration, basic skills transfer and integration of client host systems for the IBM XIV Storage System within the customer's environment.
IBM XIV Storage System Snapshot replication configuration services
These services are designed to provide remote planning and on-site configuration, and basic skills transfer for snapshot replication copy services function of the IBM XIV Storage System within the customer's environment.
IBM XIV Storage System upgrade and migration services
These services are designed to provide remote planning and on-site migration support for IBM XIV Storage System R1 to R2 upgrades within the customer's environment.
For additional information or to request these or other custom services:
- Send an e-mail to storsvcs@us.ibm.com
- Visit the following Web site and click on "Contact now" to submit your inquiry or request.
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
System Storage and SmoothStart are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, AIX, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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