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IBM BladeCenter H Chassis delivers high performance, extreme reliability, and flexibility to demanding IT environments

IBM United States Hardware Announcement 109-438
July 21, 2009

 
 ENUS109-438.PDF (169KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Services Services
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date  IBM  Electronic Services IBM Electronic Services
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Pricing Pricing
Product number Product number Order now Order now
 
Printable version Printable version

 
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At a glance
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BladeCenter H features:

  • One pair of 2,900-watt power modules. An additional power module option (contains two 2,900 W power supplies) is available.
  • Two hot-swap blowers standard.
  • One Advanced Management Module. A second module is available as an option.
  • Ability to integrate storage and Ethernet networking into the chassis.
  • Support for current IBM® blade servers, which helps provide investment protection.
  • Serial port breakout connector to give direct serial connection to installed blades (for those blades with the functionality).
  • Two USB inputs, light path diagnostic panel, and blank bezel.

The 8852-4Sx model comes with a blank bezel where a Multi-Burner option may be installed.

These blades feature Xeon® DP-, Xeon MP-, PowerPC-, and Opteron-capable models.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
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Overview
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IBM BladeCenter® H -- A refreshed system for today's business needs

  • The rack-optimized, 9 U modular design enclosure holds up to 14 blade servers.
  • A high-availability midplane with redundant features supports all current IBM blades.
  • Support is provided for a SATA UltraSlim Enhanced Multi-Burner Drive option.
  • The chassis includes:
    • Two 2,900-watt, hot-swap, redundant power modules and support for two additional (optional) 2,900-watt, hot-swap, redundant power modules
    • Two hot-swap, redundant blowers and 6 or 12 supplemental fans
  • Advanced Management Module (aMM) gives you control over the solutions at the chassis level -- simplifying installation and management of your installation.
  • The chassis supports up to four traditional fabrics using networking switches, storage switches, or pass-though devices. The chassis also supports up to four new high-speed fabrics for future support of protocols like 4X InfiniBand or 10 Gb Ethernet. The built-in media tray is user serviceable and includes light path diagnostics and front USB inputs.
  • IBM Director and Remote Deployment Manager™ make it easy to install and manage.

IBM services and support

  • ServerProven® compatibility testing and Web support
  • Three-year, customer replaceable unit (CRU) or on-site labor1, limited warranty2; optional warranty service upgrades

1IBM sends a technician after attempting to diagnose and resolve the problem remotely.

2 For information on the IBM Statement of Limited Warranty, visit

http://www.ibm.com/servers/support/machine_warranties/

Alternatively, this information is also available by contacting your IBM representative or reseller. Copies are available upon request.


 
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Key prerequisites
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  • Supported blade servers: HC10, HS20, HS21, HS21 XM, LS20, LS21, LS41, JS12, JS20, JS21, JS22, QS21, QS22, HS12, HS22, LS22, LS42, JS23, and JS43
  • 200 to 240 V ac power source
  • Monitor, USB keyboard, and USB mouse
  • Ethernet switch module
  • Rack

 
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Planned availability date
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August 14, 2009


 
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Description
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Standard IBM BladeCenter H configuration

 
                                 Modules
    Model    Power supply    Blower  Management    DVD drive  HDD drive
 
   8852-4SU     2              2      1             None        None 

 
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Product positioning
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In just 9 U of rack space, the IBM BladeCenter H can contain up to 14 blade servers, 10 switch modules, and four power supplies to help provide the necessary I/O network switching, power, cooling, and control panel information to support the individual servers.

The blade servers supported by this new BladeCenter Chassis are:

  • BladeCenter HC10
  • BladeCenter HS20
  • BladeCenter HS21
  • BladeCenter HS21 XM
  • BladeCenter LS21
  • BladeCenter LS41
  • BladeCenter JS12
  • BladeCenter JS20
  • BladeCenter JS21
  • BladeCenter JS22
  • BladeCenter QS21
  • BladeCenter QS22
  • BladeCenter HS12
  • BladeCenter HS22
  • BladeCenter LS22
  • BladeCenter LS42
  • BladeCenter JS23
  • BladeCenter JS43

 
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Product number
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Single Entity Offerings (SEOs)

 
                                                              SEO
 Description                                                 number
 
 IBM BladeCenter H                                          88524SU 

The following are newly announced features on the IBM BladeCenter 8852 machine type:

Description                                         MT  Model Feature
 
8852-HC1  IBM BladeCenter H                        8852  HC1
 
System Base                                        8852  HC1   6947
 
UltraSlim Enhanced SATA Multi-burner               8852  HC1   4163
 
BladeCenter 2900W Initial Power Supplies 1&2       8852  HC1   9738
with Fan Pack
 
IBM BladeCenter H 2900W AC Additional Power        8852  HC1   9739
Module 3 & 4 with Fan Pack 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=109-438

 
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Publications
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An installation and user's guide, and safety and warranty publications are shipped with each IBM BladeCenter H.

The following publications are available immediately. To order, contact your IBM representative.

                                   Order    
           Title                   number 
 
BladeCenter Solutions             GM13-0173
System x Family Brochure          GM13-0128 

The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is at

http://publib14.boulder.ibm.com/infocenter/systems

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

The IBM BladeCenter H Installation and User's Guide and Hardware Maintenance Manual, in U.S. English versions, are available from

http://www.ibm.com/support

Displayable softcopy publications

Publications are offered in displayable softcopy form.

These displayable manuals can be used with the BookManager® READ licensed programs in any of the supported environments. Terms and conditions for use of the machine-readable files are shipped with the files.


 
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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.

System x and BladeCenter support services

Recommended core technical support

When you buy IBM System x® technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we'll help you get started with a core support package that includes:

  • Continuous system monitoring

    Electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors.

  • Hardware maintenance

    World-class remote and on-site hardware problem determination and repair services.

  • Software technical support

    Access to help line calls for fast, accurate answers to your questions during installation and throughout ongoing operations.

For more information, visit

http://www.ibm.com/servers/eserver/xseries/services.html

 
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Technical information
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Specified operating environment

Physical specifications

IBM BladeCenter H

                                  8852-4Sx
 
  Blade server bays (type) -      High-availability midplane
  Blades server standard  -       0
  Blades server maximum   -       14
  PCI slots -                     0
  I/O module bays -               10
  Management modules -            1
  Standard -                      1
  Additional -                    1
  UltraSlim Enhanced Multi-burner 0
  USB port - Front                2
  Diskette drive -                0
Power supply modules -            2900 W
  Number standard -               2 with fan packs
  Maximum -                       4 with fan packs
  Hot-swap -                      Yes
  Redundant power -               Standard
  Auto restart -                  Yes
Cooling -                         2 blowers
  Redundant -                     Yes
  Hot-swap -                      Yes
Electrical - BladeCenter H
  • 200-240 (nominal) V ac; 50 Hz or 60Hz; 37 A (X2)/48 A maximum
  • Input kilovolt-amperes (kVA) (approximately):
    • Minimum configuration: 0.3 kVA
    • Maximum configuration: 9.6 kVA
  • Btu output:
    • Minimum configuration: 1013 Btu/hr (300 VA)
    • Maximum configuration: 32409 Btu/hr (9600 VA)
  • Acoustical: declared sound power level: 7.5 bels
Equipment approvals and safety
  • FCC - Verified to comply with Part 15 of the FCC Rules, Class A
  • Canada ICES-003, issue 4, Class A
  • UL/IEC 60950-13
  • CAN C22.2 No. 60950-1-03
  • NOM-0193

3 These servers are certified by the respective UL and NOM agencies.

Operating environment
  • Temperature:
    • 10.0 to 35.0 degrees C (50 to 95 degrees F) at 0 to 914 m (0 to 3,000 ft)
    • 10.0 to 32.0 degrees C (50 to 90 degrees F) at 914 to 2,133 m (3,000 to 7,000 ft)
  • Relative humidity: 8% to 80%
  • Maximum altitude: 2,133 m (7,000 ft)
Hardware requirements

None

Software requirements

None

Compatibility

The BladeCenter H 8852-4Sx supports:

  • HC10 blades
  • HS12 blades
  • HS20 blades
  • HS21 blades
  • HS21 XM blades
  • HS22 blades
  • JS12 blades
  • JS20 blades
  • JS21 blades
  • JS22 blades
  • LS20 blades
  • LS21 blades
  • LS22 blades
  • QS21 blades
  • QS22 blades
  • LS41 blades
  • LS42 blades
  • BSE-1, BSE-2
  • PEU-1, PEU-2

For detailed information about IBM and non-IBM devices, adapters, software, and network operating systems supported with BladeCenter servers, visit

http://www.ibm.com/us/compat

Contact your IBM representative or refer to the IBM Sales Manual for information on the compatibility of hardware and software for BladeCenter servers. The Sales Manual is updated periodically as new features and options are announced that support these servers.

Limitations

This BladeCenter H Chassis requires 200 to 240 V ac power.

User group requirements

This announcement satisfies or partially satisfies requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc.

Planning information

Customer responsibilities
IBM BladeCenter H

This product is designated as customer setup. Customer setup instructions are shipped with the product.

Configuration information

IBM BladeCenter H configuration

A control panel located on the right side of the unit contains the following status LEDs:

  • Power good
  • Chassis location
  • Over temperature
  • Information
  • General fault

Two USB ports are located at the bottom right of the control panel, and a blank bezel insert for installation of a multi-burner drive. An optional USB-attached 1.44 MB diskette drive is available.

Four power modules are front loading for serviceability.

The rear housing contains:

  • Two hot-swap, redundant blower assemblies in the center, mounted one on top of the other
  • Ten I/O module bays
  • One standard management module for KVM/Management and one additional management module bay

Rack installations

The IBM BladeCenter H 9 U rack-drawer enclosure is designed to be installed in a 19-inch rack cabinet designed for 28-inch deep devices, such as the NetBAY42 ER, IBM S2 42U SR, IBM S2 25U SR, or NetBAY11.

If you choose not to use an IBM rack:

  • The rack must meet EIA-310-D standards for mounting flanges and hole locations.
  • The front to rear distance of the mounting flanges must be between 698.5 mm and 762 mm (27.5 and 30 inches).
  • The thickness of the mounting flanges must be between 1.9 mm and 3 mm.
  • The mounting flanges must have either 7.1-mm (.28-in) diameter holes or 9.6-mm (.38-in) square holes on the standard EIA hole spacing.
  • The rack must have a minimum depth of 70 mm (2.76 in) between the front mounting flange and inside of the front door for appropriate cooling.
  • The rack must have a minimum depth of 157 mm (6.2 in) between the rear mounting flange and inside of the rear door to install the server and make space for cable management.
  • The minimum side-to-side clearance in the rack between the front and rear mounting flanges must be 467 mm (18.2 in) to accommodate the width of the server and the slide mounting brackets.
  • The minimum side-to-side clearance in the rack between each door and the mounting flanges must be 484 mm (19.1 in) to accommodate the slide mounting brackets.
  • The rack must not prevent the flow of cool air into the front of the rack and hot air out of the rear of the rack (front and rear doors, if present, must be perforated).
  • It is recommended that any side and top panels be used to try and prevent any unnecessary recirculation within the rack. In addition, it is also strongly recommended that any adjoining racks be sealed between them, also to prevent recirculation. Any openings between, above, or below the rack equipment, can cause significant increase in inlet temperature (and hence increase fan and blower speeds undesirably) from this recirculation, so it should be avoided if at all possible.
  • All empty EIA space in the rack must be closed off with filler panels to prevent the recirculation of air within the rack.
  • The weight-handling capacity of the rack must be able to support the maximum rack configuration, including all servers, external cables, and PDUs.
  • The rack must provide proper stabilization so that the rack does not become unstable when servers are pulled out for service.

Power considerations

IBM BladeCenter H comes with one pair of 2,900-watt 200 to 240 V ac power modules. These standard power modules support blade server bays one through seven with power redundancy.

Cable orders

Each IBM BladeCenter H contains one or two management modules with Ethernet connections. The RJ-45 connectors provide a 10/100 Base-T interface (at either half or full duplex) for connecting twisted-pair cable to an Ethernet network. Cabling is not included with the BladeCenter. To connect the management module(s) to a repeater or switch, use an unshielded twisted pair (UTP) cable with RJ-45 connectors at both ends. For 100 Mbps operation, Category 5 cabling must be used. For 10 Mbps operation, Category 3, or better, cabling must be used.

Each BladeCenter H chassis can contain several switch modules which have cabling requirements of their own, none of which is included with the BladeCenter.

Installability

The IBM BladeCenter H requires approximately 30 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional options, or features.

Packaging

IBM BladeCenter H

 Product                Ship group                         Boxes
 
 BladeCenter            System Unit Carton                    1
 
                         Contents:
                     
                        BladeCenter Unit                      1
                        Publications/CD Package               1
                        Rack kit:                             1
                          Rails
 
 BladeCenter            Publications/CD Package               1
 
                        Contents:
                        
 
         Installation Guide
         Safety, Contents, and About Your Documentation Flyers
         ServerGuide™ Coupon
         Documentation CD-ROM
         Installation Template 

Related options

BladeCenter 2,900-Watt Power Supply Module pair

  • One power supply module pair (two power supplies)
  • Redundant Management Module (one management module)
  • Serial port breakout cable (one serial port breakout cable)
  • Power cords
    • Triple IEC 320 C20 power cord
    • Dual NEMA L6-30P power cord
    • IEC 309 32A / IEC 320 C20 power cord
    • Korean power cord
    • AUSTRALIA/NEW ZEALAND power cord

SATA DVD Read/Write Drive Option

  • Installs directly into the BC H chassis when bezel removed
  • Offers full DVD CD-RW / DVD-ROM capability
Supplies

For end users:

IBM BladeCenter H and options can be purchased through dealers around the world.

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and application software.

Limitations

The IBM BladeCenter H has no security intrusion detection; therefore, it should be installed in a rack environment that provides security through lockable doors or other security measures. It is a customer's responsibility to ensure that the chassis is secure.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Terms and conditions
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IBM Global Financing

Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203

Warranty period

  • Three years

Optional IBM features initially installed in an IBM machine carry the same warranty period as the machine. If installed after the initial machine installation, they carry the balance of the machine warranty or the optional feature warranty, whichever is greater.

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • Battery
  • Blank filler
  • Cable-management arm
  • Hard disk drive
  • Hot-swap fan
  • Hot-swap power supply
  • Lift handle kit
  • Memory DIMM
  • Memory expansion card
  • Optical drive
  • PCI adapter
  • PCI divider
  • Power cord
  • Service label
  • Service processor
  • System label
  • Top cover
  • Voltage regulator module
On-site Service and CRU

This provides On-site Repair, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM or your reseller will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.

International Warranty Service

International Warranty Service (IWS) is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

http://www-304.ibm.com/jct01004c/systems/support/supportsite.wss/ warrantyform?brandind=5000008

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001.

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac , ServiceSuite , ServiceElect, and ServiceElite

ServicePac®, ServiceSuite™, ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

See the Pricing section for specific offerings.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

See the Pricing section for specific offerings.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Alternative service (warranty service upgrades)

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

See the Pricing section for specific offerings.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

See the Pricing section for specific offerings.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification

One

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed internal code

IBM Licensed Internal Code (LIC) is licensed for use by a customer on a specific machine, designated by serial number, under the terms and conditions of the IBM Agreement for Licensed Internal Code, to enable a specific machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

http://www-1.ibm.com/servers/support/machine_warranties/ licensed_internal_code.html

IBM may release changes to the Licensed Internal Code. IBM plans to make the Licensed Internal Code changes available for download from the IBM BladeCenter technical support Web site

http://www-304.ibm.com/systems/support

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Licensed Internal Code, you are responsible for downloading and installing these designated Licensed Internal Code changes as IBM specifies. If you would prefer, you may request IBM to install the downloadable Licensed Internal Code changes; however, you may be charged for that service.

Educational allowance

None


 
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Pricing
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For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit

http://www-03.ibm.com/systems/x/
                                         
                               Machine  Model    Part      
Description                    type     number   number      
 
IBM BladeCenter H              8852     4SU      88524SU    
 
 
The following are newly announced features on the IBM BladeCenter
8852 machine type:
 
Description                                  MT  Model Feature    
 
8852-HC1  IBM BladeCenter H                 8852  HC1
 
System Base                                 8852  HC1    6947     
 
UltraSlim Enhanced SATA Multi-Burner        8852  HC1    4163    
 
BladeCenter 2900W Initial Power Supplies    8852  HC1    9738     
1&2 w/ Fan Pack
 
IBM BladeCenter H 2900W AC Addl Power       8852  HC1    9739     
Module 3 & 4 with Fan Pack

Maintenance charges

For additional information on maintenance and pricing, contact your IBM Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.


 
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

ServerGuide, Electronic Service Agent and ServiceSuite are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, BladeCenter, ServerProven, PartnerWorld, BookManager, System x, ServicePac and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Xeon is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Remote Deployment Manager is a trademark of Lenovo Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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