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IBM System Storage TS7650 ProtecTIER De-duplication Appliances reduce required disk capacity without disrupting existing backup infrastructure

IBM United States Hardware Announcement 109-088
February 10, 2009

 
 ENUS109-088.PDF (157KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Services Services
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date  IBM  Electronic Services IBM Electronic Services
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Pricing Pricing
Reference information Reference information Order now Order now
Product number Product number
 
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At a glance
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The IBM® System Storage™ TS7650 ProtecTIER De-duplication Appliances are integrated solutions consisting of IBM storage, IBM servers, and ProtecTIER data de-duplication software.

  • IBM is now delivering this enterprise-class technology to mid-sized customers that are struggling with protecting rapidly growing amounts of data with their existing tape-based data protection environment.
  • IBM delivers data de-duplication solutions that are designed to help customers to address backup and recovery difficulties without having to make radical changes to the backup environment and do so with a lower cost than conventional tape library technology.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
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Overview
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The IBM System Storage TS7650 ProtecTIER De-duplication Appliances are designed to provide an enterprise-class data protection solution that combines an IBM Systems storage system, TS7650 ProtecTIER data de-duplication software, and a multicore IBM server to help meet the performance and capacity needs of a wide variety of environments. All IBM System Storage TS7650 ProtecTIER De-duplication Appliances feature:

  • IBM ProtecTIER software with HyperFactor data de-duplication technology
  • IBM System X server with 18 processor cores at 2.66 GHz, 24 GB RAM, and 4 GB HBAs
  • IBM Storage Controller with 450 GB Fibre Channel drives
  • IBM TS3000 System Console
  • Support for up to 500 MB/sec or more inline data de-duplication
  • Support for up to 25 times, or more, data volume reduction
  • Support for emulation of up to 12 virtual libraries, 256 virtual drives, and 128,000 virtual cartridges
  • Simplified configuration and deployment

The TS7650 solution is designed to help:

  • Improve backup and recovery operations without changing existing backup processes, procedures, or policies.
  • Shorten the backup window and simplify data management.
  • Consolidate heterogeneous tapes and gain control of decentralized open systems data.

TS7650 ProtecTIER De-duplication Appliance - 7 TB Configuration: A value-based configuration that is designed to deliver fast in-line data de-duplication performance and scalability.

TS7650 ProtecTIER De-duplication Appliance - 18 TB Configuration: A flexible solution that is designed to deliver fast in-line de-duplication performance and future capacity scalability.

TS7650 ProtecTIER De-duplication Appliance - 36 TB Configuration: Designed to deliver fast single-node data de-duplication performance and large capacity for enterprise-class IT organizations with large backup and recovery work loads.

TS7650 ProtecTIER De-duplication Appliance - 36 TB Dual-node Cluster Configuration: A dual-node cluster configuration that is designed to deliver the fast in-line data de-duplication performance and large usable capacity for demanding high-volume backup environments.


 
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Key prerequisites
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The IBM System Storage TS7650 ProtecTIER De-duplication Appliance requires a standard Fibre Channel (FC) SAN and tape library environment. A wide variety of disk-based storage can be attached to this appliance.

The IBM System Storage ProtecTIER Appliance Edition V2.2 software is loaded on the IBM System Storage TS7650 Appliance to create a valid TS7650 ProtecTIER De-duplication Appliance solution. A separate order for ProtecTIER Appliance Edition is required.


 
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Planned availability date
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March 6, 2009


 
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Description
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IBM System Storage TS7650 ProtecTIER De-duplication Appliances are enterprise-class data protection solutions that are designed to help reduce the required backup disk capacity by up to 25 times or more without disrupting the existing backup infrastructure. Powered by a revolutionary new HyperFactor technology, ProtecTIER appliances can help eliminate redundant data and effectively enhance the physical storage capacity of your backup infrastructure. TS7650 ProtecTIER De-duplication Appliances are integrated solutions of IBM servers, storage and ProtecTIER software. These three elements combine to offer a high-capacity, high-performance, and scalable target for backup, and archive data.

Data protection pain points in the data center

Enterprise data centers require a high-performance, high-capacity, reliable, and scalable disk-based data protection solution. Delivering high-level data protection is increasingly difficult for many reasons:

  • Can't complete backup operations in given "backup window" due to slow speed of writing large amounts of data to tape drives
  • Large cost associated with keeping a large amount of backup data online on storage arrays
  • Long time and large costs to recover files or systems due to slow speed of reading large amounts of data from tape and mounting tapes in drive

TS7650 ProtecTIER De-duplication Appliance differentiators

ProtecTIER is an enterprise-class data de-duplication solution with commonality factoring technology called HyperFactor.

Designed to deliver disk-based data protection to help enable customers to effectively reduce the amount of data stored by up to 25 times or more without the risk of data corruption, helping to reduce the amount and cost of physical storage required.

TS7650 Protectier De-duplication Appliance features and benefits
Feature         Function                     Targeted Benefit
 
HyperFactor     In-line, high-performance,   Pattern recognition
de-duplication  and scalable data            algorithm (not hash)
technology      de-duplication               that reduces storage
                                             needs by factor of up
                                             to 25, helping to
                                             reduce costs and
                                             energy needs
 
 
                HyperFactor technology       Protection for
                performs byte-level          business-critical data
                differentials to support
                data integrity
 
Flexible        Involves no client           Support improved
configurations  or host agents               backup success rates
 
                Qualified with leading       Improve backup and
                enterprise backup            and recovery
                applications operations
 
                Acquisition costs up to      Changed economics -
                80% lower than standard      Total cost of ownership
                VTL solutions                is dramatically lower
                                             than standard Gen 1 VTL
                                             solutions
 
                Four predefined              Easy implementation and
                configurations offering      administration
                three different storage
                capacities
 
Performance     Sustained in-line            Price/performance
                throughput rates             to address
                up to 500 MB/s               data center
                per ProtecTIER               requirements
                De-duplication
                Appliance
 
TS7650 Protectier De-duplication Appliance targeted benefits

The TS7650 ProtecTIER De-Duplication Appliance is designed to help:

  • Improve backup and recovery operations without changing existing backup processes, procedures, or policies.
  • Shorten the backup window.
  • Consolidate heterogeneous tapes and gain control of your decentralized open systems data.
  • Simplify data management.

The TS7650 ProtecTIER De-duplication Appliance combines a IBM Systems storage system, TS7650 ProtecTIER data de-duplication software, and a multicore IBM server to help address the performance and capacity needs of a wide variety of environments.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

The IBM System Storage TS7650 Appliance, Model AP1, is capable as of March 6, 2009, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at

http://www-03.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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The TS7650 ProtecTIER De-duplication Appliance are being positioned in to compete with offerings from the other major storage vendors and third-party applications providers.

IBM can now deliver this enterprise-class technology to mid-sized customers that are struggling with protecting rapidly growing amounts of data with their existing tape-based data protection environment.

The TS7650 ProtecTIER De-duplication Appliance is designed to help:

  • Improve backup and recovery operations without changing existing backup processes, procedures, or policies.
  • Shorten the backup window.
  • Consolidate heterogeneous tapes and gain control of your decentralized open systems data.
  • Simplify data management.
  • Reduce storage Total Cost of Ownership.
  • Scalable solutions within the TS7650 Appliance architecture can help provide customers with investment protection.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=109-088

 
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Reference information
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For information on IBM System Storage ProtecTIER Appliance Edition V2, refer to Software Announcement 209-030, dated February 10, 2009.


 
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Product number
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Description                    Machine   Model   Feature
 
TS7650 Appliance                3958      AP1
 Console Expansion                                2714
 Console Attachment                               2715
 Console Upgrade Card                             2719
 TS3000 System Console                            2730
 18 2.6 GHz processors cores                      3120
 Cluster Connection Kit                           3447
 4GB FC Dual Port HBA - Disk                      3449
 4GB FC Dual Port HBA - Host                      3459
 4.8 TB FC Disk Controller                        3706
 4.8 TB FC Disk Expansion                         3707
 25 Meter LC/LC FC Cable                          6025
 ProtecTIER AE V2                                 9308
 No Factory Cables                                9700
 NEMA L6-30 Power Cord                            9954
 RS 3750DP Power Cord                             9955
 IEC 309 Power Cord                               9956
 PDL 4.3m Power Cord                              9957
 Korean 4.3m Power Cord                           9958
 Unterminated Power Cord                          9959
 Unterminated Power Cord - China                  9966
 
 

 
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Publications
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The following publications are shipped with the product.

                                                Order
           Title                                number
 
IBM System Storage TS7600 with ProtecTIER      GC53-1193
Introduction and Planning Guide for the
TS7650 (Appliance, 3958 AP1)
 
IBM System Storage TS7600 with ProtecTIER      GC53-1194
Installation Roadmap Guide for the
TS7650 (Appliance, 3958 AP1)
 
IBM System Storage ProtecTIER                  GC53-1156
User's Guide for Enterprise Edition &
Appliance Edition
 
IBM System Storage TS7600 with ProtecTIER      GC53-1157
Problem Determination Guide for
the TS7650 Appliance and TS7650G Gateway
(3958 DD1, 3958 DD3, & 3958 AP1)
 

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Publications are available on the IBM Publications Center Web site and are included on the IBM System Storage TS7600 ProtecTIER - TS7650 & TS7650G Publications CD-ROM LCD8-1271-00 (part number 45E6762).

To order additional selected hardcopy publications for a fee or download free PDF format publications, visit the IBM Publications Center Web site

http://www.ibm.com/shop/publications/order

 
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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.


 
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Technical information
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Specified operating environment

Physical specifications

36U rack:

  • Width: 644 mm (25.4 in)
  • Depth: 1098 mm (43.2 in)
  • Height: 1804 mm (71.0 in)
  • Min/Max configuration: 728.0 kg (1,605 lb)
Operating environment

Temperature:

  • 10° to 35° C (50° to 95° F) at 0 to 914 m (0 to 3,000 ft)
  • 10° to 32° C (50° to 90° F) at 914 to 2,133 m (3,000 to 7,000 ft)
  • Relative humidity: 8% to 80%
  • Maximum altitude: 2,133 m (7,000 ft)

Electrical:

  • 200 to 240 (nominal) V ac; 50 Hz or 60 Hz; System 8 A
  • Input kilovolt-amperes (kVA) (approximately):
    • Configuration - Off: 0.10 kVA
    • Configuration - On and idle: 2.519 kVA
    • Configuration - On and typical: 3.217 kVA

Btu output:

  • 4000 Watts

Noise level horizontal position: 6.6 bels

Equipment approvals and safety:

  • FCC Verified to comply with Part 15 of the FCC Rules, Class A
  • Canada ICES-003, issue 4, Class A
  • IEC/UL 60950-1, 1st Edition
  • CAN/CSA C22.2 No. 60950-1-03
  • NOM-019 *

* This server is certified by the respective UL and NOM agencies.

Hardware requirements

General platform prerequisites

IBM System Storage TS7650 ProtecTIER De-duplication Appliance is based on the IBM System x3850 M2 server technology. It will support the necessary performance required for enterprise-level data protection and high availability.

Tested platforms are listed in the Installation Guide under Release Notes.

A TS7650 clustered solution, with IBM ProtecTIER De-duplication software requires the following hardware; included in the Cluster Connection Kit (feature number 3447):

  • Power switch: A network power switch, which is used to automatically control the power to a failed node.
  • Network switch: Two Ethernet switches, which are used to connect the TS7650 appliances with the network power switch, the user console, and the TSSC.

Management console: The IBM System Storage TS7650 ProtecTIER De-duplication Appliance must have a console in order to perform system installation and maintenance. One console (monitor, keyboard, and mouse) is required for each server. If more than one ProtecTIER server needs to be accessed, they can be connected to a console via a switch box or via a terminal server. You must place it as a separate order from the TS7650 appliance.

The console must be capable of operating one of the following operating systems:

  • Windows® XP, or Windows Server 2003
  • Red Hat Enterprise 4, or later

The console must also have:

  • At least 100 MB of available disk space
  • At least 256 MB of RAM

The console must have access to the ProtecTIER service nodes at IP address (port 3501 is open on the firewall).

Confer with your IBM representative for console configuration alternatives.

Supported configurations

TS7650 ProtecTIER De-duplication Appliance - 7 TB Configuration - plant features

Feature
number  Description                         Quantity
 
 3120   18 1.66GHz processor cores             1
 3449   4Gb FC Dual Port HBA - Disk            2
 3459   4Gb FC Dual Port HBA - Host            2
 3706   4.8 TB FC Disk Controller              1
 3707   4.8 TB FC Disk Expansion               1
 9308   ProtecTIER (AE software version) V2    1
 9700   No Factory Cables                      1
 99xx   Power Cord (select power cord)         1
 
One of the following Console features is required:
 
 2714   Console Expansion
 2715   Console Attachment
 2730   TS3000 System Console
 
Note: Feature 2730 requires feature 2719 Console Upgrade (Qty=1)

TS7650 ProtecTIER De-duplication Appliance - 18 TB Configuration - plant features

Feature
number  Description                         Quantity
 
 3120   18 1.66GHz processor cores             1
 3449   4Gb FC Dual Port HBA - Disk            2
 3459   4Gb FC Dual Port HBA - Host            2
 3706   4.8 TB FC Disk Controller              1
 3707   4.8 TB FC Disk Expansion               3
 9308   ProtecTIER (AE software version) V2    1
 9700   No Factory Cables                      1
 99xx   Power Cord (select power cord)         1
 
One of the following Console features is required:
 
 2714   Console Expansion
 2715   Console Attachment
 2730   TS3000 System Console
 
Note: Feature 2730 requires feature 2719 Console Upgrade (Qty=1)

TS7650 ProtecTIER De-duplication Appliance - 36 TB Configuration - plant features

Feature
number  Description                         Quantity
 
 3120   18 1.66GHz processor cores             1
 3449   4Gb FC Dual Port HBA - Disk            2
 3459   4Gb FC Dual Port HBA - Host            2
 3706   4.8 TB FC Disk Controller              2
 3707   4.8 TB FC Disk Expansion               6
 9308   ProtecTIER (AE software version) V2    1
 9700   No Factory Cables                      1
 99xx   Power Cord (select power cord)         1
 
One of the following Console features is required:
 
 2714   Console Expansion
 2715   Console Attachment
 2730   TS3000 System Console
 
Note: Feature 2730 requires feature 2719 Console Upgrade (Qty=1)

TS7650 ProtecTIER De-duplication Appliance - 36 TB Cluster Configuration - plant features

Feature
number  Description                         Quantity
 
 3120   18 1.66GHz processor cores             2
 3447   Cluster Connection Kit                 1
 3449   4Gb FC Dual Port HBA - Disk            4
 3459   4Gb FC Dual Port HBA - Host            4
 3706   4.8 TB FC Disk Controller              2
 3707   4.8 TB FC Disk Expansion               6
 9308   ProtecTIER (AE software version) V2    1
 9700   No Factory Cables                      1
 99xx   Power Cord (select power cord)         1
 
One of the following Console features is required:
 
 2714   Console Expansion
 2715   Console Attachment
 2730   TS3000 System Console
 
Note: Feature 2730 requires feature 2719 Console Upgrade (Qty=1)
Field (MES) configuration upgrades

Field features (MES) that can be ordered in order to upgrade the configuration:

From 7 TB Configuration to 18 TB Configuration

Feature   Description              Field FC Qty  Final Qty (Total)
 
 3707     4.8 TB FC Disk Expansion      2              3

From 7 TB Configuration to 36 TB Configuration

Feature   Description              Field FC Qty  Final Qty (Total)
 
 3706     4.8 TB FC Disk Controller     1              2
 3707     4.8 TB FC Disk Expansion      5              6

From 7 TB Configuration to 36 TB Cluster Configuration

Feature   Description              Field FC Qty  Final Qty (Total)
 
 3120     18 1.66GHz processor cores    1              2
 3447     Cluster Connection Kit        1              1
 3449     4Gb FC Dual Port HBA - Disk   2              4
 3459     4Gb FC Dual Port HBA - Host   2              4
 3706     4.8 TB FC Disk Controller     1              2
 3707     4.8 TB FC Disk Expansion      5              6

From 18 TB Configuration to 36 TB Configuration

Feature   Description              Field FC Qty  Final Qty (Total)
 
 3706     4.8 TB FC Disk Controller     1              2
 3707     4.8 TB FC Disk Expansion      3              6

From 18 TB Configuration to 36 TB Cluster Configuration

Feature   Description              Field FC Qty  Final Qty (Total)
 
 3120     18 1.66GHz processor cores     1             2
 3447     Cluster Connection Kit         1             1
 3449     4Gb FC Dual Port HBA - Disk    2             4
 3459     4Gb FC Dual Port HBA - Host    2             4
 3706     4.8 TB FC Disk Controller      1             2
 3707     4.8 TB FC Disk Expansion       3             6

From 36 TB Configuration to 36 TB Cluster Configuration

Feature   Description              Field FC Qty  Final Qty (Total)
 
 3120     18 1.66GHz processor cores     1             2
 3447     Cluster Connection Kit         1             1
 3449     4Gb FC Dual Port HBA - Disk    2             4
 3459     4Gb FC Dual Port HBA - Host    2             4

Optional Field FC(s) that can be ordered::

Feature   Description                Max FC Qty
 
 6025     25 Meter LC/LC Fibre     4 or 8 with Cluster support
             Channel Cable

Note: This cable is for attaching a TS7600 server (that have an LC duplex connector) to switches, or hosts with LC duplex fibre channel connectors (host cables only).

Power Cord FC(s) list for Plant or Field

Feature   Description
 
 9954     NEMA L6-30 Power Cord
 9955     RS 3750DP Power Cord
 9956     IEC 309 Power Cord
 9957     PDL 4.3m Power Cord
 9958     Korean 4.3m Power Cord
 9959     Unterminated Power Cord
 9966     Unterminated Power Cord - China
Software requirements

Ordering the ProtecTIER PID is required when the appliance hardware is ordered.

To create a valid TS7650 ProtecTIER De-duplication Appliance, the customer must order the following software PIDs and hardware features in the initial order:

  • 3958-AP1, TS7650 Appliance with feature number 9308,
  • 5639-XXP, ProtecTIER Appliance Edition V2 software
  • One of the following software maintenance PIDs:
    • 5639-XXQ 1 year registration
    • 5639-XXV 2 year registration
    • 5639-XXS 3 year registration
    • 5639-XXW 4 year registration
    • 5639-XXX 5 year registration

Refer to IBM System Storage ProtecTIER Appliance Edition V2 Software Announcement 209-030, dated February 10, 2009.

Operating system prerequisites

The appropriate Linux® operating system is included with the IBM System Storage ProtecTIER Appliance Edition V2 software.

Connectivity prerequisites

The supported Fiber Channel switches are listed in the System Storage Operation Center (SSIC) located at

http://www-03.ibm.com/systems/support/storage/config/ssic/

If this IBM System Storage TS7650 ProtecTIER De-duplication Appliance is to be accessed via ProtecTIER Manager installed on another computer, network connections must be configured to allow access.

Compatibility

The IBM System Storage TS7650 ProtecTIER Appliance emulates, in both stand-alone and clustered configurations, the IBM System Storage TS3500 tape library with IBM Ultrium 2 Tape Drives or Ultrium 3 Tape Drives, and the Quantum P3000 tape library with DLT Tape Drives.

Limitations

When the TS7650 is attached to an external TSSC with feature number 2714 or feature number 2715, the external TSSC must be within 100 feet of the TS7650.

Planning information

Customer responsibilities

Physical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS7600 ProtecTIER - TS7650 & TS7650G Publications CD-ROM LCD8-1271-00 (part number 45E6762).

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called "BIOS"), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Fibre Channel cables are required to attach the TS7650 Appliance (3958 Model AP1) to various server adapters. The cables can be customer supplied or ordered with the TS7650 with feature number 6025.

25 Meter LC/LC Fibre Channel Cable (#6025)

This feature provides a 25 meter (82 ft.) 50.0/125 micrometer short wavelength multimode fiber-optic cable with LC duplex connectors on both ends.

Note: This cable is for attaching a TS7650 (that has an LC duplex connector) to switches, or hosts with LC duplex Fibre Channel connectors.

Direct customer support

Eligible customers can obtain installation and usage assistance through ASK Support using the search words TS7650, 3958-AP1, or 5639-XXP.

IBM Global Services

IBM Technical Support Services provides comprehensive hardware and software support including hardware and software implementation for the IBM System Storage TS7650 Appliance. Technical Support Services are designed to support your installations of IBM Virtualization Engine™ hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner.

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and/or application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Terms and conditions
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Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

One year

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is 24 hours per day, 7 days a week, 4 hour average, same day response. Same day service level includes the installation of Tier 1 CRUs at no additional charge.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. Refer to the Warranty service section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 24 hours per day, 7 days a week, 4 hour average response
  • 24 hours per day, 7 days a week, 2 hour average response

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see the warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

  • 24 hours per day, 7 days a week, 4 hour average response
  • 24 hours per day, 7 days a week, 2 hour average response
Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378); in other countries contact the local IBM office.

The Installation and Planning Guide specifies site preparation, physical requirements, and installation (operating) environment and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at IBM's hourly service rate designated for the machine.

Graduated program license charges apply

No

Licensed machine code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and for which the customer has acquired. You can obtain the agreement by contacting your IBM representative or at

http://www-1.ibm.com/servers/support/machine_warranties/ machine_code.html

Machine using LMC Type Model: 3958-AP1

IBM may release machine code changes to the IBM System Storage TS7650 ProtecTier De-duplication Appliance. IBM plans to make machine code changes for most components of the TS7650 solution available for download from the IBM System Storage technical support worldwide Web. Note that not all machine code changes may be available via the support Web site. If the machine does not function as warranted and your problem can be resolved through your application of downloadable machine code, you are responsible for downloading and installing these designated machine code changes as IBM specifies. IBM has responsibility for installing changes that IBM does not make available for you to download. If you would prefer, you may request IBM to install downloadable machine code changes; however, you may be charged for that service.

For available machine code changes, refer to

http://www.ibm.com/servers/storage/support/
Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.


 
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Pricing
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For additional information and current prices, contact your local IBM representative.

Product charges
                               Machine        Feature 
Description                    Type    Model  Number  
 
TS7650 Appliance                3958    AP1           
 
 Console Expansion                              2714  
 Console Attachment                             2715  
 Console Upgrade Card                           2719  
 TS3000 System Console                          2730  
 18 2.6 GHz processors cores                    3120  
 Cluster Connection Kit                         3447  
 4GB FC Dual Port HBA - Disk                    3449  
 4GB FC Dual Port HBA - Host                    3459  
 4.8 TB FC Disk Controller                      3706  
 4.8 TB FC Disk Expansion                       3707  
 25 Meter LC/LC FC Cable                        6025  
 ProtecTIER AE V2                               9308    
 No Factory Cables                              9700    
 NEMA L6-30 Power Cord                          9954  
 RS 3750DP Power Cord                           9955  
 IEC 309 Power Cord                             9956  
 PDL 4.3m Power Cord                            9957  
 Korean 4.3m Power Cord                         9958  
 Unterm Power Cord                              9959  
 Unterm Power Cord - China                      9966  
 
 

No cables are required with these feature numbers.

                   Field    Plant             MES
Model    Feature   install  install  MES      removal
number   number    only     only     removal  charge
 
 AP1      2714        N        Y        N        N
 AP1      2715        N        Y        N        N
 AP1      2719        N        Y        N        N
 AP1      2730        N        Y        N        N
 AP1      3120        N        N        N        N
 AP1      3447        N        N        N        N
 AP1      3449        N        N        N        N
 AP1      3459        N        N        N        N
 AP1      3706        N        N        N        N
 AP1      3707        N        N        N        N
 AP1      6025        N        N        N        N
 AP1      9308        N        Y        N        N
 AP1      9700        N        Y        N        N
 AP1      9954        N        N        N        N
 AP1      9955        N        N        N        N
 AP1      9956        N        N        N        N
 AP1      9957        N        N        N        N
 AP1      9958        N        N        N        N
 AP1      9959        N        N        N        N
 AP1      9966        N        N        N        N
 

If field installed on a purchased machine, parts removed or replaced become the property of IBM and must be returned.

DescriptionTypeModelFeatureList Price
TS7650A Appliance Frame3958AP1AP1$24,500
CONSOLE EXPANSION3958AP12714$0
CONSOLE ATTACHMENT3958AP12715$0
CONSOLE UPGRAD CARD3958AP12719$1,750
TS3000 SYSTEM CONSOLE3958AP12730$7,495
18 2.66GHz processor cores 3958AP13120$67,300
CLUSTER CONNECTION KIT3958AP13447$9,900
4GB FC DUAL PORT HBA DISK3958AP13449$4,550
4GB FC DUAL PORT HBA HOST3958AP13459$4,550
4.8 TB FC Disk Controller3958AP13706$65,500
4.8 TB FC Disk Expansion3958AP13707$60,100
25 METER LC/LC FC CABLE3958AP16025$330
NEMA L6-30 Power Cord3958AP19954$0
RS 3750DP Power Cord3958AP19955$0
IEC 309 Power Cord3958AP19956$0
PDL 4.3m Power Cord3958AP19957$0
Korean 4.3m Power Cord3958AP19958$0
Unterm Power Cord3958AP19959$0
Unterm Power Cord - China3958AP19966$0

Maintenance charges

For additional information on maintenance and pricing, please contact your IBM Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.

For more financing information, please visit

http://www.ibm.com/financing

 
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

System Storage, Virtualization Engine and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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