The next generation of IBM WebSphere DataPower SOA Appliances is available
IBM United States
Hardware Announcement 108-491
July 1, 2008
 ENUS108491.PDF (51KB)
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IBM WebSphere DataPower SOA Appliances help empower you to:
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Simplify and streamline SOA infrastructure with specialized, purpose-built, drop-in appliances
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Enhance XML-level protection and Web service access control
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Accelerate XML and Web services processing, and expedite SOA deployments
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Eliminate overhead and disruption to existing IT infrastructure
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: NE001).
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Simplify, accelerate, and enhance the security capabilities of your XML and Web services
deployments, and extend the capabilities of your service oriented architecture (SOA) infrastructure
with IBM WebSphere® DataPower SOA Appliances. These new appliances can offer an innovative,
pragmatic approach to harness the power of SOA as purpose-built, easy-to-consume and easy-to-use
products, while simultaneously helping to enable you to leverage the value of your existing
infrastructure investments. This generation of WebSphere DataPower SOA Appliances provides improved
performance and serviceability compared to its predecessors.
The rack-mountable IBM WebSphere DataPower SOA Appliance family includes:
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IBM WebSphere DataPower Integration Appliance XI50
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IBM WebSphere DataPower XML Security Gateway XS40
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IBM WebSphere DataPower XML Accelerator XA35
Enhanced security
IBM WebSphere DataPower SOA Appliances provide an easy-to-install and easy-to-maintain network
appliance that can satisfy both application and network operational groups, supporting current and
emerging security standards, as well as XML Web services standards out-of-the-box. Key support
includes, but is not limited to, XML/SOAP firewalling, field-level XML security, data validation,
XML Web services access control, policy enforcement, service virtualization, and SSL acceleration.
Simplicity
IBM WebSphere DataPower SOA Appliances deliver common message transformation, integration, and
routing functions in a network device, helping to cut operational costs, reduce complexity, and
improve performance. By making on demand data integration part of the shared SOA infrastructure,
DataPower appliances are designed to be a game-changing approach for application integration and
SOA.
Acceleration
IBM WebSphere DataPower SOA Appliances offer an easy-to-install, drop-in solution that can
streamline XML and Web service deployments, helping lower total cost of ownership and accelerate
return on your assets, as you continue to move to SOA. SOA appliances are purpose-built hardware
devices capable of offloading overtaxed servers by processing XML, Web services, and other message
format at wirespeed.
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Network interface and network cable
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Network information (IP address, DNS, Gateway)
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Computer and console with serial port, keyboard, and mouse
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Power requirements for country specifications
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July 21, 2008
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The following WebSphere DataPower Appliances are available:
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IBM WebSphere DataPower Integration Appliance XI50
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IBM WebSphere DataPower Integration Appliance XI50 with HDD
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IBM WebSphere DataPower Integration Appliance XI50 with HSM
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IBM WebSphere DataPower Integration Appliance XI50 with HSM and HDD
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IBM WebSphere DataPower Integration Appliance XI50 with XG4
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IBM WebSphere DataPower Integration Appliance XI50 with XG4 and HDD
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IBM WebSphere DataPower Integration Appliance XI50 with HSM and XG4
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IBM WebSphere DataPower Integration Appliance XI50 with HSM and XG4 and HDD
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IBM WebSphere DataPower XML Security Gateway XS40
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IBM WebSphere DataPower XML Security Gateway XS40 with HDD
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IBM WebSphere DataPower XML Security Gateway XS40 with HSM
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IBM WebSphere DataPower XML Security Gateway XS40 with HSM and HDD
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IBM WebSphere DataPower XML Accelerator XA35
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IBM WebSphere DataPower Option for Tivoli® Access Manager (XS40 and XI50)
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IBM WebSphere DataPower Option for Tibco (XI50)
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IBM WebSphere DataPower Option for Database Connectivity (XI50)
IBM WebSphere DataPower Integration Appliance XI50 highlights
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Any-to-any data transformation between a wide range of data formats, including wire-speed XML
transformation, text, binary, COBOL copybooks, industry standards, and custom formats
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Sophisticated multistage pipeline processing and content-based message routing
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Optimized bridging between wire-line messaging protocols including MQ, WebSphere JMS, third-party
JMS, FTP, and HTTP
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Data validation, field-level security, Web services management, and access control
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Direct-to-database access including DB2®, Oracle, and Sybase
WebSphere DataPower Integration Appliance XI50 can now connect natively to a DB2 V9 database,
running on a range of platforms including z/OS®. WebSphere DataPower Integration Appliance XI50
can use the XML capabilities built into DB2 V9 to:
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Insert XML text directly into the database
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Modify XML text stored in the database
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Query XML data using XQuery and SQL
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Retrieve XML data
WebSphere DataPower Integration Appliance XI50 is a complete, purpose-built hardware platform for
delivering highly manageable, security-enhanced, and scalable SOA solutions. As specialized SOA
hardware, the XI50 provides, in a single hardened device, many core functions to SOA deployments,
such as service level management, routing, data and policy transformations, policy enforcement, and
access control. Additional advantages of a hardware appliance in the network layer include the
ability to perform more security and structural checks without performance degradation.
There are numerous opportunities to take advantage of the XI50's Enterprise Service Bus (ESB)
capabilities, legacy enablement and integration features, and its capacity to improve Web services
management and SOA governance. Some sample use cases for the XI50 include:
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Drop-in integration for heterogeneous environments
As a core offering in the IBM ESB product portfolio, the XI50 is a purpose-built hardware ESB
for simplified deployment and hardened security with the ability to quickly transform data between a
wide variety of formats, including XML, legacy, industry standards, and custom formats. The XI50
provides core ESB functionality, including routing, bridging, transformation, and event handling.
The XI50 provides a reliable, performance-oriented solution to many integration challenges. Since
it is not limited to handling just XML, the XI50 resonates with IT organizations that need to
benefit from the connectivity of SOA deployments but must also deal with their current reality of
managing multiple proprietary, industry, company-specific, or legacy data formats. The XI50 is a
true drop-in integration point for such environments, helping to reduce the time and cost of
integrations, and speed the time-to-market for services.
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Innovative XML and Web-services enablement of legacy infrastructure
For accelerated, security-rich integration capabilities, the XI50 provides transport mediation,
routing, and transformations among binary, text, and XML message formats. Visual tools can be used
to describe data formats, create mappings between different formats, and define message flows. With
native connectivity to IBM DB2 and System z™, the XI50 offers an innovative solution for
security-rich XML enablement of legacy systems, as well as mainframe connectivity.
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Policy-driven approach to Web services management and SOA governance
By centralizing Web services management tasks and policy enforcement and decoupling them from
applications, your SOA infrastructure increases in flexibility and scalability while simultaneously
offering you improved insight, visibility, and control. Moving functions such as access control,
Web services management, security, and policy enforcement onto the XI50 means that IT architects,
operations, security, and business personnel can decouple these functions from the core business
applications, simplifying development, deployment, and manageability.
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Integration with registry and repository, security, identity, and service management software
The XI50 integrates with a variety of registry and repository, security, identity and service
management software applications. Coupled with access control software such as IBM Tivoli Access
Manager, the XI50 enforces fine-grained access controls. Working with the IBM Tivoli Federated
Identity Manager, the XI50 provides federated Web services identity, and policy management between
organizations and enterprises. Integrated with IBM Tivoli Composite Application Manager for SOA,
the XI50 monitors Web service and SOA traffic flows for end-to-end service management and dashboard
monitoring. Using a registry and repository such as WebSphere Registry and Repository can help you
discover and reuse services and configure new services for DataPower policy and security
enforcement. The combination of these applications and the robust XI50 security features provides
the comprehensive capabilities for SOA security and Web services management that enterprises
increasingly require.
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Advanced Web services standards support and interoperability
IBM recognizes that SOA must address the need to integrate heterogeneous environments both
within and outside the enterprise. The WebSphere DataPower SOA Appliance portfolio has a
long-standing history of support for key and advanced standards, including WS-Security, WS-Policy,
WS-ReliableMessaging, Simple Object Access Protocol (SOAP), Web Services Distributed Management
(WSDM), WS-I Profiles, WS-Addressing, eXtensible Access Control Markup Language (XACML), Security
Assertion Markup Language (SAML), Secure Socket Layer (SSL), and proprietary single sign-on (SSO)
tokens. Additional third-party interoperability capabilities include Universal Description,
Discovery, and Integration (UDDI) registries, and such databases as Oracle and Sybase.
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Integration across the IBM SOA Foundation for Smart SOA deployments
The XI50 has broad and deep integration across the IBM SOA foundation. Integration with
popular integrated development environments, such as the IBM Rational® portfolio, helps reduce the
time you spend in development and debugging. In addition to interoperability, the XI50 also
features deep integration with products such as WebSphere MQ, WebSphere Enterprise Service Bus,
WebSphere Message Broker, and DB2 to help process SOA transactions in a faster, more secure and
simplified way. Additionally, the XI50 enables you to take advantage of the IBM autonomic computing
self-management capabilities, creating infrastructures that require minimal intervention, which
helps lower cost of ownership and improves service availability.
IBM WebSphere DataPower XML Security Gateway XS40
The XS40 appliance provides a security-enforcement point for XML and Web services transactions,
including encryption, firewall filtering, digital signatures, schema validation, WS-Security, XML
access control, XPath, and detailed logging. The XS40 includes:
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Centralized policy management and enforcement
The XS40's outstanding performance enables enterprises to centralize security functions in a
single drop-in device that enhances security and reduces ongoing maintenance costs. Simple firewall
and Web services proxy functionality can be configured via a Web GUI and run in minutes, or using
the power of XSLT, the XS40 can also create sophisticated security and routing rules. Combining
integration with leading policy managers, and service registries and support for such standards as
WS-Security, WS-SecurityPolicy, WS-ReliableMessaging, and WS-Policy, the XS40 is an ideal policy
enforcement and execution engine for securing next generation applications. Managed locally or
remotely, the XS40 supports SNMP, script-based configuration, and remote logging to integrate
seamlessly with leading management software.
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XML/SOAP firewall
The XS40 filters traffic at wirespeed, based on information from protocol stack layers 2
through 7, from field-level message content and SOAP envelopes to IP address, port and hostname,
payload size, or other metadata. Filters can be predefined and automatically uploaded to change
security policies based on time of day or other triggers.
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Field level XML security
The XS40 selectively shares information through encryption/decryption and signing/verification
of entire messages or of individual XML fields. These granular and conditional security policies
can be based on nearly any variable including content, IP address, hostname, or other user-defined
filters.
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XML Web Services access control
The XS40 supports a variety of access control mechanisms, including XACML, Security Assertion
Markup Language (SAML), SSL, LDAP, RADIUS, and simple client/URL maps. The XS40 can control access
rights by rejecting unsigned messages and verifying signatures within SAML assertions.
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Service virtualization
XML Web Services require companies to link partners to resources without leaking information
about their location or configuration. With the combined power of URL rewriting, high-performance
XSL transforms, and XML/SOAP routing, the XS40 can transparently map a rich set of services to
protected back-end resources with high performance.
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Data validation
With its unique ability to perform XML Schema validation as well as message validation at
wirespeed, the XS40 ensures incoming and outgoing XML documents are legitimate and properly
structured. This protects against threats such as XML Denial of Service (XDoS) attacks, buffer
overflows, or vulnerabilities created by deliberately or inadvertently malformed XML documents.
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SSL acceleration
The XS40 scales transport layer security by accelerating bidirectional/mutual SSL transactions
in hardware. The XS40 can be configured with multiple SSL identities functioning as client or
server, with SSL policies based on message content or metadata such as port number or HTTP header.
IBM WebSphere DataPower XML Accelerator XA35:
Can help speed common types of XML processing by offloading this processing from servers and
networks. It can perform XML parsing, XML Schema validation, XPath routing, Extensible Stylesheet
Language Transformations (XSLT), XML compression, and other essential XML processing with wirespeed
XML performance.
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Outstanding performance: DataPower's purpose-built message processing engine can deliver wirespeed
performance for both XML to XML and XML to HTML transformations with increased throughput and
decreased latency.
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Ease of use: The self-learning XA35 provides drop-in acceleration with virtually no changes to the
network or application software. No proprietary schemas, coding, or APIs are required to install or
manage the device, and it supports popular XML Integrated Development Environments (IDEs) to help
reduce the number of hours spent in the development and debugging of XML applications.
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Helps reduce infrastructure costs: Unlike simple content switches that only redirect business
documents, the DataPower XML Accelerator XA35 fully parses, processes, and transforms XML with
wirespeed performance and scalability to help reduce the need for stacks of servers. The XA35 also
supports accelerated SSL processing to help further lessen the load on server software.
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Helps cut development costs: The XA35 can enable multiple applications to leverage a single,
uniformed XML processing layer for all XML processing needs. By standardizing on high-performance
hardware appliances, enterprises can deploy sophisticated applications while helping to eliminate
unnecessary hours of application debugging and tuning for marginal performance gains.
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Intelligent XML processing: In addition to wirespeed processing, DataPower appliances support XML
routing, XML pipeline processing, XML compression, XML/XSL caching, as well as other intelligent
processing capabilities to help manage XML traffic.
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Advanced management: The DataPower XML Accelerator XA35 provides real-time visibility into critical
XML statistics such as throughput, transaction counts, errors, and other processing statistics.
Data network level analysis is provided, and includes server health information, and traffic
statistics, as well as management and configuration data.
Optional features
Option for Tivoli Access Manager (XS40 and XI50):
Tivoli Access Manager enables IBM WebSphere DataPower XML Security Gateway XS40 and Integration
Appliance XI50 to leverage access control policies stored in Tivoli Access Manager.
Option for Tibco (XI50):
The TIBCO option lets you extend IBM WebSphere DataPower Integration Appliance XI50 so you can
send and receive messages from TIBCO Enterprise Message Service (EMS).
Option for Database Connectivity (XI50):
The Database Connectivity option lets you extend the WebSphere DataPower Integration Appliance
XI50 to read and write data from relational databases such as IBM DB2, Oracle, Sybase, and
Microsoft® SQL Server.
Pin Entry Device (XI50 and XS40):
The Pin Entry Device (PED) provides Personal Identification Number (PIN) entry to the HSM. PIN
entry is used along with the trusted path, to allow for highly secure user authentication and
controlled hardware access.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on
accessibility compliance can be requested at
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WebSphere DataPower SOA appliances support IBM Rational and other popular
XML integrated development environments, which helps reduce the time you
have to spend in development and debugging. You can also use WebSphere
DataPower SOA appliances with the following WebSphere products to help
process SOA transactions faster, simpler, and more securely:
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WebSphere Application Server
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WebSphere Process Server
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WebSphere Portal
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WebSphere MQ
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WebSphere Enterprise Service Bus (ESB)
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WebSphere Message Broker
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WebSphere Service Registry and Repository
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DB2
As your organization moves to On Demand business by implementing an SOA,
the largest barriers continue to be scalable integration and application
security. As a core part of IBM SOA Foundation, WebSphere DataPower SOA
appliances offer easy configuration and operation to help reduce
operational complexity. With WebSphere DataPower SOA appliances, IBM can
help you simplify, accelerate and secure your SOA deployments to help
increase your flexibility and help enable you to achieve your On Demand
business goals.
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For information about IBM WebSphere DataPower Support registration, refer to Software Announcement
208-196
, dated July 1, 2008.
Trademarks
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System z is a trademark of International Business Machines Corporation in the United States or other
countries or both.
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WebSphere, Tivoli, DB2, z/OS, and Rational are registered trademarks of International Business
Machines Corporation in the United States or other countries or both.
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Microsoft is a registered trademark of Microsoft Corporation.
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Other company, product, and service names may be trademarks or service marks of others.
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WebSphere® DataPower publications are available on the Doc Browser CD and the Resource CD included
with the DataPower appliance.
Displayable softcopy publications
The product publications are offered in displayable softcopy form. All publications are included.
The files are shipped on CD-ROM with the WebSphere DataPower appliance.
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Global Technology Services
IBM services include business consulting, outsourcing, hosting services, applications, and other
technology management.
These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be
an On Demand business. They can help you integrate your high-speed networks, storage systems,
application servers, wireless protocols, and an array of platforms, middleware, and communications
software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
For details on available IBM Business Continuity and Recovery Services,
contact your IBM representative or visit
For details on education offerings related to specific products, visit
Select your country, and then select the product as the category.
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Specified operating environment
Physical specifications
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Height: 1.7 in (4.32 cm)
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Width:
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19 in (48.25 cm) EIA BKT to EIA BKT
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19.13 in (48.59 cm) with rail
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17.24in (43.78 cm) chassis only without EIA bkt
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Depth:
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33.05 in (83.94 cm) with rail
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28.14 in (71.48 cm) front to the rear handle
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Weight: 37.48 lb (17 kg)
The IBM 9235 WebSphere DataPower Appliances must be installed in an EIA-310-D 19 in. rack with at
least 28 in. of depth (from rail flange to flange).
To assure installability and serviceability in non-IBM industry-standard racks, review the
installation planning information for any product-specific installation requirements.
Standards
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FCC — Verified to comply with Part 15 of the FCC Rules, Class A
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Canada ICES-003, issue 3, Class A
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UL60950-1 Safety of Information Technology Equipment
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CSA C22.2 No. 60950-1-03 Safety of Information Technology Equipment 60950
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NOM-019(9)
Operating environment
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Temperature
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10.0° to 35.0°C (50° to 95°F) at 0 to 914 m (0 to 3,000 ft)
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10.0° to 32.0°C (50° to 90°F) at 914 to 2,133 m (3,000 to 7,000 ft)
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Powered off: 10° to 43°C (50° to 109.4°F), maximum altitude: 2133.6 m (7,000 ft.)
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Relative humidity: 8% to 80%
Shipping environment
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Temperature: -40° to 60°C (-40° to 140°F)
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Relative humidity: 8% to 80%
Machine acoustics
Fan acoustics
Front Rear Condition
dB dB
Minimum 50 51 Normal operation
Maximum 64 66 Startup or high temperature operation
Electrical power
100 to 127 or 200 to 240 V ac at 50 Hz or 60 Hz
Power usage:
8 A for 120 V ac
4 A for 220 V ac
The 9235 appliance contains two 650-watt power modules that operate at 100 to 127 V ac or 200 to 240
V ac at 50 or 60 Hz.
Both power supply modules must be connected to the same power source to prevent ground voltage
potential difference between the two power modules.
Hardware requirements
For first-time configuration of the software, this appliance
requires a compatible RS-232c terminal or terminal emulator with a male DB-9 serial port connector.
The terminal must support the following RS-232c serial parameters:
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9600 baud
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1 stop bit
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No parity
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XON/XOFF handshaking
The terminal must support ANSI/VT-100 control sequences. "Hyperterminal" in Windows® or "Minicom"
in Linux™ are appropriate terminal emulators.
Unattended or remote installation may be performed through a network attached terminal server.
Software requirements
The 9235 series appliance comes with IBM supplied software. It is not possible to install any other
software.
Planning information
Customer responsibilities:
This product is designated for customer setup. Customer setup instructions are shipped with
the product.
Cable orders:
Each 9235 appliance contains four Gigabit Ethernet connections. The RJ-45 connectors provide a
10/100/1000 Base-T interface (either at half-duplex or full-duplex) for connecting twisted-pair
cable to the Ethernet network. Cabling is not included with the appliance. To connect the Ethernet
controller to a repeater of switch, use an unshielded twisted pair (UTP) cable with RJ-45 connectors
at both ends. For 100 Mbps or higher operation, Category 5 cabling must be used. For 10 Mbps
operation, Category 3, or better cabling must be used.
Each 9235 appliance contains a single RS-232c serial port connection. The male DB-9 connector
provides a 9600 baud asynchronous serial interface for connecting a serial cable to a console
terminal (typically a terminal emulator running on an IBM PC). A 6 foot long "NULL modem" cable,
with two female DB-9 connectors, is provided with the appliance for this purpose. The terminal's
serial parameters should be set to 9600 baud, no parity, 1 stop bit, XON/XOFF handshaking.
Installability:
Each 9235 series appliance requires approximately 30 minutes for installation. Installation
includes unpacking, rack-mounting, connecting network and console cables, and powering on the
system. Additional time is required to configure the software.
Packaging:
The 9235 series appliance is shipped in a single package.
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Single pack dimensions: 39.5 x 24 x 10 in
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Single pack weight: 49 lbs
The 9235 series appliance carton contains:
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9235 series appliance
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Rack-mount kit
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Power cords
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Doc Browser CD-ROM
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Console serial cable
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Printed installation manual
Supplies
The following consumable parts are available for purchase from most electronic stores:
Description Part number
Battery 44X0512
Compact flash storage card 44R5893
Security, auditability, and control
This product has many built-in security features:
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A tamper-evident case, including tamper proof labels, an internal intrusion switch (in order to
detect the case being opened), and tamper-proof screws.
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Multiple levels of Command Line Interface (CLI) login capabilities to allow different levels of
system administration.
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Encrypted software that cannot be moved between systems prevents installation of arbitrary software
on the device.
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The ability to remove customer data if the system had to be replaced because of a hardware failure.
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Software mediates all access to the device including network services and access.
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The system is secure by default. There are no unneeded services running.
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The initial access after first power up is via a serial port.
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The administration implementation is undergoing Common Criteria EAL4 evaluation for Application
Firewall Protection Profile.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communications
facilities.
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IBM Global Financing:
Yes
To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. In the
United States, call 800-IBM-SERV (426-7378), or write to:
Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept. JDJA/B203
Warranty period:
WebSphere DataPower Appliance Hardware — One year
Pin Entry Device (PED) — One year
The battery and compact flash storage card in WebSphere DataPower Appliance are designated as
consumables and, therefore, are not covered by this warranty.
Warranty service
With each appliance acquired, IBM includes one year of appliance support consisting of 9 hours per
day, Monday through Friday, excluding holidays, next business day response. The initial period of
maintenance can be upgraded by the purchase of warranty service upgrade or extended by the purchase
of a renewal option, if available.
If required, IBM provides repair or exchange service depending on the type of warranty service
specified for the machine. IBM will attempt to resolve your problem over the telephone, or
electronically by access to an IBM Web site. You must follow the problem determination and
resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your
call and is subject to parts availability.
Service levels are response-time objectives and are not guaranteed. The specified level of warranty
service may not be available in all worldwide locations. Additional charges may apply outside IBM's
normal service area. Contact your local IBM representative or your reseller for country-specific
and location-specific information.
Service type
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Service type for the WebSphere DataPower Appliance is customer replaceable unit (CRU) (for example,
fan module, power supply, or hard disk drive) Service and Machine Exchange Service.
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Service type for the Pin Entry Device (PED) is CRU Service.
CRU Service:
IBM provides replacement CRUs to you for you to install. CRU information and replacement
instructions are shipped with your machine and are available from IBM upon your request. CRUs are
designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRU:
Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation.
Tier 2 CRU:
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge.
Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies,
in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM.
When return is required, return instructions and a container are shipped with the replacement CRU.
You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days
of your receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
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Hard disk drive
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Hard disk drive module
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Fan module
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Serial console cable
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Rack mounting kit
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Compact flash cover
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Power cord
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Power supply
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PED for HSM models
Machine Exchange Service:
IBM will initiate shipment of a replacement machine to your location. You are responsible for
its installation and verification of operation. You must pack the failed machine into the shipping
container that contained the replacement machine and return the failed machine to IBM.
Transportation charges, both ways, are paid by IBM. You may be charged for the replacement machine
if IBM does not receive the failed machine within 15 days of your receipt of the replacement.
Non-IBM parts service
Warranty service:
IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable
unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty
period. IBM is covering the service on these selected non-IBM parts as an accommodation to their
customers, and normal warranty service procedures for the IBM machine apply.
Product consumable items
The following consumable items are not warranted:
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level of On-site Service
for an additional charge. Service levels are response-time objectives and are not guaranteed.
IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM
Web site. You must follow the problem determination and resolution procedures that IBM specifies.
Scheduling of service will depend upon the time of your call and is subject to parts availability.
On-site Service:
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area
must be clean, well lit, and suitable for the purpose. The following on-site response-time
objectives are available as warranty service upgrades for your machine. Available offerings are:
24 hours per day, 7 days a week, 4 hour average response
CRUs may be provided as part of the machine's standard warranty CRU Service except that you may
install a CRU yourself or request IBM installation, at no additional charge, under one of the
On-site Service levels specified above. For additional information on the CRU Service, refer to the
warranty information.
Maintenance Services
If required, IBM provides repair or exchange service depending on the types of maintenance service
specified for the machine. IBM will attempt to resolve your problem, over the telephone or
electronically, via an IBM Web site. You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is
subject to parts availability. Service levels are response-time objectives and are not guaranteed.
The specified level of maintenance service may not be available in all worldwide locations.
Additional charges may apply outside IBM's normal service area. Contact your local IBM
representative or your reseller for country-specific and location-specific information. The
following service selections are available as maintenance options for your machine type.
CRU Service:
If your problem can be resolved with a CRU, and depending upon the maintenance service
offerings in your geography, IBM will ship the CRU for your installation. CRU information and
replacement instructions are shipped with your machine and are available from IBM upon your request.
Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the
materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When
return is required, (1) return instructions and a container are shipped with the replacement CRU and
(2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15
days of your receipt of the replacement.
CRUs are designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRUs: Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at
your request, you will be charged for the installation.
For machines with On-site Same-day Response Service, IBM will replace a Tier 1 CRU part at your
request, at no additional charge.
Tier 2 CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge.
The following parts have been designated as Tier 1 CRUs:
-
Hard disk drive
-
Hard disk drive module
-
Fan module
-
Serial console cable
-
Rack mounting kit
-
Compact flash cover
-
Power cord
-
Power supply
-
PED for HSM models
Product consumable items
The following consumable items are not warranted:
Machine Exchange Service:
IBM will initiate shipment of a replacement machine to your location. You are responsible for
its installation and verification of operation. You must pack the failed machine into the shipping
container that contained the replacement machine and return the failed machine to IBM.
Transportation charges, both ways, are paid by IBM. You may be charged for the replacement machine
if IBM does not receive the failed machine within 15 days of your receipt of the replacement.
On-site Service:
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area
must be clean, well lit, and suitable for the purpose.
Service levels are:
-
9 hours per day, Monday through Friday, excluding holidays, next business day response
-
24 hours per day, 7 days a week, 4 hour average response
Usage plan machine:
No
IBM hourly service rate classification
Not applicable
When a type of service involves the exchange of a machine part, the replacement may not be new, but
will be in good working order.
Field-installable features:
Yes
Model conversions:
No
Machine installation:
Customer setup. Customers are responsible for installation according to the instructions IBM
provides with the machine.
Graduated program license charges apply:
No
Licensed Internal Code and Licensed Machine Code:
These products do not contain Licensed Internal Code or Licensed Machine Code.
Educational allowance
Not applicable
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The prices provided in this announcement are suggested retail prices for the U.S. only and are
provided for your information only. Dealer prices may vary, and prices may also vary by country.
Prices are subject to change without notice. For additional information and current prices, contact
your local IBM representative.
Product charges:
With each appliance acquired, IBM includes one year of appliance support consisting of 9 hours
per day, Monday through Friday, excluding holidays, next business day response. The initial period
of maintenance can be upgraded by the purchase of warranty service upgrade or extended by the
purchase of a renewal option, if available.
Machine Feature Purchase
Description type Model number price
IBM WebSphere DataPower XML 9235 22X $ 41,500
Accelerator XA35
IBM WebSphere DataPower XML 9235 32X 72,000
Security Gateway XS40
IBM WebSphere DataPower XML 9235 3BX 72,000
Security Gateway XS40 with HDD
IBM WebSphere DataPower XML 9235 34X 82,000
Security Gateway XS40 with HSM
IBM WebSphere DataPower XML 9235 3DX 82,000
Security Gateway XS40 with HSM
and HDD
IBM WebSphere DataPower 9235 42X 85,000
Integration Appliance XI50
IBM WebSphere DataPower 9235 4BX 85,000
Integration Appliance XI50
with HDD
IBM WebSphere DataPower 9235 43X 100,000
Integration Appliance XI50
with XG4
IBM WebSphere DataPower 9235 4CX 100,000
Integration Appliance XI50
with XG4 and HDD
IBM WebSphere DataPower 9235 44X 95,000
Integration Appliance XI50
with HSM
IBM WebSphere DataPower 9235 4DX 95,000
Integration Appliance XI50
with HSM and HDD
IBM WebSphere DataPower 9235 45X 110,000
Integration Appliance XI50
with HSM and XG4
IBM WebSphere DataPower 9235 4FX 110,000
Integration Appliance XI50
with HSM, XG4, and HDD
IBM DataPower feature options 9235 32X 4976 NC
enablement
IBM DataPower feature options 9235 3BX 4976 NC
enablement
IBM DataPower feature options 9235 34X 4976 NC
enablement
IBM DataPower feature options 9235 3DX 4976 NC
enablement
IBM DataPower feature options 9235 42X 4976 NC
enablement
IBM DataPower feature options 9235 4BX 4976 NC
enablement
IBM DataPower feature options 9235 43X 4976 NC
enablement
IBM DataPower feature options 9235 4CX 4976 NC
enablement
IBM DataPower feature options 9235 44X 4976 NC
enablement
IBM DataPower feature options 9235 4DX 4976 NC
enablement
IBM DataPower feature options 9235 45X 4976 NC
enablement
IBM DataPower feature options 9235 4FX 4976 NC
enablement
IBM WebSphere DataPower 9235 34X 4957 15,000
Pin Entry Device
IBM WebSphere DataPower 9235 3DX 4957 15,000
Pin Entry Device
IBM WebSphere DataPower 9235 44X 4957 15,000
Pin Entry Device
IBM WebSphere DataPower 9235 4DX 4957 15,000
Pin Entry Device
IBM WebSphere DataPower 9235 45X 4957 15,000
Pin Entry Device
IBM WebSphere DataPower 9235 4FX 4957 15,000
Pin Entry Device
IBM WebSphere DataPower Feature 9231 100 NC
Options
IBM WebSphere DataPower Option 9231 100 4950 5,400
for Tivoli(R) Access Manager
IBM WebSphere DataPower Option 9231 100 4956 6,250
for Tibco
IBM WebSphere DataPower Option 9231 100 4963 5,400
for Database Connectivity
Specify features
Machine Feature
Description type Model number Charge
Line cord -- 2.8m, 10A/250V, 9235 All 6210 NC
C13 to GB 2099.1 (China) models
Line cord -- 2.8m, 10A/250V, 9235 All 6211 NC
C13 to AS/NZ 3112 models
(Australia/NZ)
Line cord -- 2.8m, 10A/250V, 9235 All 6212 NC
C13 to IEC 309 Type 2P + Gnd models
(Europe)
Line cord -- 2.8m, 10A/250V, 9235 All 6213 NC
C13 to DK2-5a (Denmark) models
Line cord -- 2.8m, 10A/250V, 9235 All 6214 NC
C13 to SABS 164 (S Africa) models
Line cord -- 2.8m, 10A/250V, 9235 All 6215 NC
C13 to BS 1363/A (UK) models
Line cord -- 2.8m, 10A/250V, 9235 All 6216 NC
C13 to SEV 1011-S24507 models
(Swiss)
Line cord -- 2.8m, 220-240V, 9235 All 6217 NC
C13 to IMQ CEI 23-16 models
(Italy/Chile)
Line cord -- 2.8m, 10A/250V, 9235 All 6218 NC
C13 to SI 32 (Israel) models
Line cord -- 2.8m, 12A/250V, 9235 All 6219 NC
C13 to KETI (Korea) models
Line cord -- 2.8m, 10A/250V, 9235 All 6222 NC
C13 to IRAM 2073 (Argentina) models
Line cord -- 2.8m, 10A/125V, 9235 All 6223 NC
C13 to IEC320 (Brazil) models
Line cord -- 2.8M 10A/250V, 9235 All 6269 NC
C13 (2P+Gnd) (India) models
Line cord -- 2.8m, 10A/125V, 9235 All 6313 NC
C13 to NEMA 5-15P (U.S.) models
Line cord -- 2.8m, 12A/100V, 9235 All 6314 NC
C13 to JIS C-8303 (Japan) models
Line cord -- 2.8m, 10A/250V, 9235 All 6377 NC
C13 to IEC 320 Inline (Europe) models
Line cord -- 2.8m, 10A/25V, 9235 All 6386 NC
C13 to CNS 10917-3 (Taiwan) models
Feature install summary
Field Plant MES
Machine Feature install install MES add Cables
type number only only removal charge required
9231 4950 N Y N NA N
9231 4956 N Y N NA N
9231 4963 N Y N NA N
9235 4957 N N N $15,000 N
9235 4976 N Y N NA N
9235 6210 N Y N NA N
9235 6211 N Y N NA N
9235 6212 N Y N NA N
9235 6213 N Y N NA N
9235 6214 N Y N NA N
9235 6215 N Y N NA N
9235 6216 N Y N NA N
9235 6217 N Y N NA N
9235 6218 N Y N NA N
9235 6219 N Y N NA N
9235 6222 N Y N NA N
9235 6223 N Y N NA N
9235 6269 N Y N NA N
9235 6314 N Y N NA N
9235 6313 N Y N NA N
9235 6386 N Y N NA N
9235 6377 N Y N NA N
Annual minimum maintenance charges:
For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343
(426-4343).
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them
in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware,
software, and services, from both IBM and other manufacturers or vendors. Offerings (for all
customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by
country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the
United States, and other IBM subsidiaries and divisions worldwide to
qualified commercial and government customers. Rates are based on a
customer's credit rating, financing terms, offering type, equipment type,
and options, and may vary by country. Other restrictions may apply.
Rates and offerings are subject to change, extension, or withdrawal
without notice.
Financing solutions from IBM Global Financing can help you stretch your
budget and affordably acquire the new product. But beyond the initial
acquisition, our end-to-end approach to IT management can also help keep
your technologies current, reduce costs, minimize risk, and preserve your
ability to make flexible equipment decisions throughout the entire
technology life cycle. For more financing information, visit
Back to top
To order, contact the Americas Call Centers or your local IBM
representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: NE001
The Americas Call Centers, our national direct marketing organization,
can add your name to the mailing list for catalogs of IBM products.
Note:
Shipments will begin after the planned availability date.
Trademarks
-
-
ServiceSuite is a trademark of International Business Machines
Corporation in the United States or other countries or both.
-
-
WebSphere and Tivoli are registered trademarks of International Business
Machines Corporation in the United States or other countries or both.
-
-
Windows is a registered trademark of Microsoft Corporation.
-
-
Linux is a trademark of Linus Torvalds in the United States, other
countries or both.
-
-
Other company, product, and service names may be trademarks or service
marks of others.
At a glance
