IBM System Storage DS8000 series offers a three-year "Enterprise Choice" length of warrantyIBM United States Hardware Announcement 106-808
October 31, 2006
|At a glance|
New options for the IBM System Storage DS8000 series, offering greater choices in price and performance, include:
- A three-year "Enterprise Choice" length of warranty
- Enhancements to Parallel Access Volumes (PAV) with support for HyperPAV
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
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The IBM System Storage DS8000 series offers an "Enterprise Choice" length of warranty by allowing the Turbo Models (DS8100 Turbo Model 931, and DS8300 Turbo Models 932 and 9B2) and associated DS8000 Expansion Unit Models (DS8000 Models 92E and 9AE) to be ordered with a one-year, two-year, three-year, or four-year warranty period. This flexibility enables you to select the option that best addresses your business and financial needs. The IBM System Storage DS8000 series with "Enterprise Choice" length of warranty is designed to deliver the same enterprise-class storage capabilities and functionality as the current DS8000 series structure (DS8000 Machine Type 2107 Turbo Models 931, 932, and 9B2, and Expansion Unit Models 92E and 9AE). In order to support the multiple warranty options, the machine type numbers used for ordering purposes have changed, but the DS8000 Turbo Models are otherwise the same systems announced in August 2006. This announcement letter addresses the three-year warranty structure.
Additionally, the IBM System Storage DS8000 series is providing enhancements to Parallel Access
Volumes (PAV) with support for HyperPAV, which is designed to enable applications to achieve equal
or better performance than with the original PAV feature alone while also using the same or fewer
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All features and functions in this announcement are supported on the IBM System Storage DS8000
series, and require DS8000 Licensed Machine Code (LMC) level 5.2.400.xx (bundle version 6.2.400.xx),
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|Planned availability date|
November 17, 2006
The IBM System Storage DS8000 series is a high-performance, high-capacity series of disk storage systems. Today's announcement introduces a selection of "Enterprise Choice" length of warranties by allowing the Turbo Models (DS8100 Turbo Model 931 and DS8300 Turbo Models 932 and 9B2) and associated DS8000 Expansion Unit Models (DS8000 Model 92E and 9AE) to be ordered with a one-year, two-year, three-year, or four-year warranty period. This capability enables you to select the option that best addresses your business and financial needs. The IBM System Storage DS8000 series with "Enterprise Choice" length warranty selections is designed to deliver the same enterprise-class storage capabilities and functionality as the current DS8000 series structure (DS8000 Machine Type 2107 Turbo Models 931, 932, and 9B2, and Expansion Unit Models 92E and 9AE). In order to support the multiple warranty options, the machine type numbers used for ordering purposes have changed, but the DS8000 Turbo Models are otherwise the same systems announced in August 2006. This announcement letter addresses the three-year warranty structure.
High performance, reliability, and enhanced connectivity
The IBM System Storage DS8000 Turbo Models feature the following hardware and technology that can enhance performance, connectivity, and reliability:
- IBM POWER5+ processor technology: The DS8000 Turbo Models feature IBM's POWER5+ server technology to help support high performance. Compared to the IBM POWER5 processor, the POWER5+ processor can enable up to a 15% performance improvement in I/O operations per second in transaction processing workload environments.
- Multiple Storage System Logical Partitions (LPARs): The DS8300 Turbo Model 9B2 supports two System Storage LPARs, each with its own virtual resources.
- Industry-standard Fibre Channel disk drives: The DS8000 series offers a selection of Fibre Channel disk drives, including 300 GB drives, allowing a DS8100 to scale up to 115.2 TB of capacity and a DS8300 to scale up to 192 TB of capacity.
- Fibre Channel ATA (FATA) disk drives: The DS8000 series offers FATA disk drives, including 500 GB drives, allowing a DS8100 Turbo Model to scale up to 192 TB of capacity and the DS8300 Turbo Models to scale up to 320 TB of capacity.
- Four-port Fibre Channel/FICON adapters: These adapters are designed not only to enhance connectivity, but to increase configuration flexibility because the individual ports can be configured to support Fibre Channel or FICON.
- Processor memory offerings: The DS8100 Turbo Model offers up to 128 GB of processor memory and the DS8300 Turbo Models offer up to 256 GB of processor memory. In addition, the Non-Volatile Storage (NVS) scales to the processor memory size selected, which can also help optimize performance.
- Host attachments: The DS8100 Turbo Model offers up to 16 host adapters and the DS8300 Turbo Models offer up to 32 host adapters. This can be an intermix of ESCON® and Fibre Channel/FICON adapters, further increasing your ability to share your disk storage.
- High availability: The DS8000 Turbo Models are designed and implemented with component redundancy to help avoid many potential single points of failure.
Logical Unit Number (LUN) and volume management
- Nondisruptive LUN and volume creation and deletion are supported. When a LUN or volume is deleted, the capacity can be reformatted and re-used.
- LUNs and volumes can be configured to span arrays. Therefore, the size of the volume or LUN is not constrained by the size of the array. LUNs up to 2 TB are supported. CKD volumes up to 65,520 cylinders are supported.
- Up to 256 logical subsystems (LSS)
- Up to 65,280 logical devices
- Up to 130,560 FICON logical paths (1280 logical paths per control unit image)
- Up to 8,000 process logins (509 per SCSI-FCP port)
These addressing boundaries are extended to each storage image in a DS8300 Turbo Model 9B2.
Simplified storage management for System z with z/OS
For System z and z/OS environments, the DS8000 Turbo Models can support 65,520 cylinder 3390 volumes. This volume option has a capacity of approximately 55.7 GB. It can help relieve addressing constraints, improve disk resource utilization, and improve storage administrator productivity by providing the ability to consolidate multiple disk volumes into a single address.
Administration and management
- Online and offline configuration capability features a Web-based graphical user interface (GUI) designed to offer increased ease of use.
- A single command line interface (CLI) supports both logical configuration and copy services.
Technology and packaging: The DS8000 Turbo Models feature technology, packaging, and capabilities designed to help improve availability and reduce costs.
- Packaging allows a single DS8100 or DS8300 Turbo Model base frame to take up to 20% less floor space than an IBM TotalStorage® Enterprise Storage Server (ESS) base frame. This can help reduce your costs for valuable floor space.
- Capabilities such as remote code distribution and e-mail notification of link failures can also improve availability.
Choice of models to meet your performance and configuration needs
The DS8100 Turbo Model 931 offers a dual two-way processor complex and holds up to 128 disk drives for a maximum capacity up to 64 TB. The model also supports up to 128 GB of processor memory and up to 16 ESCON or Fibre Channel/FICON adapters. With an optional Expansion Unit (DS8000 Model 92E), a single DS8100 Turbo Model 931 solution supports up to 384 disk drives, for a total capacity of up to 192 TB.
The DS8300 Turbo Model 932 offers a dual four-way processor complex and holds up to 128 disk drives for a maximum capacity of up to 64 TB. It also supports up to 256 GB of processor memory and up to 16 ESCON or Fibre Channel/FICON adapters. With one or two optional Expansion Units, it scales as follows:
- With one DS8000 Model 92E Expansion Unit, the DS8300 Turbo Model 932 supports up to 384 disk drives, for a maximum capacity of up to 192 TB, and up to 32 ESCON or Fibre Channel/FICON adapters.
- With two DS8000 Model 92E Expansion Units, the DS8300 Turbo Model 932 supports up to 640 disk drives, for a maximum capacity of up to 320 TB, and up to 32 ESCON or Fibre Channel/FICON adapters.
The DS8300 Turbo Model 9B2 offers a dual four-way processor complex and supports the use of two Storage System LPARs. It holds up to 128 disk drives for a maximum capacity of up to 64 TB. It also supports up to 256 GB of processor memory and up to 16 ESCON or Fibre Channel/FICON adapters. With one or two optional DS8000 Model 9AE Expansion Units, the model scales as follows:
- With one DS8000 Model 9AE Expansion Unit, the DS8300 Turbo Model 9B2 supports up to 384 disk drives for a maximum capacity of up to 192 TB, and up to 32 ESCON or Fibre Channel/FICON adapters.
- With two DS8000 Model 9AE Expansion Units, the DS8300 Turbo Model 9B2 supports up to 640 disk drives, for a maximum capacity of up to 320 TB, and up to 32 ESCON or Fibre Channel/FICON adapters.
System Storage Logical Partitions (LPARs) for flexibility
The DS8300 Turbo Model 9B2 features LPAR technology, allowing you to run two separate virtual storage server images in a single physical system. Each Storage System LPAR has access to:
- 50 percent of the processors
- 50 percent of the processor memory
- Up to 16 host adapters
- Up to 320 disk drives (up to 96 TB of capacity)
With these separate resources, each System Storage LPAR can run the same or different versions of microcode, and can be used for completely separate production, test, or other unique storage environments within this single physical system. This can enable storage consolidations where separate storage subsystems were previously required, helping to increase management efficiency and cost effectiveness.
A variety of configuration options
Physical capacity for the DS8000 series is purchased via disk drive sets. A disk drive set contains 16 identical disk drives (same capacity and rpm). Fibre Channel disk drive sets are available in 73 GB (15,000 rpm), 146 GB (10,000 rpm and 15,000 rpm), and 300 GB (10,000 rpm). Fibre Channel ATA (FATA) disk drives are available in 500 GB (7,200 rpm). For additional flexibility, feature conversions are available to exchange existing disk drive sets when purchasing new disk drive sets with higher capacity. Price, performance, and capacity flexibility to help meet specific application and business requirements is provided through support for the intermix of 73 GB, 146 GB, 300 GB, or 500 GB drives.
IBM Standby Capacity on Demand offering
The IBM Standby Capacity on Demand for the DS8000 (Standby CoD) offering allows inactive disk drives to be installed that can be easily activated as business needs require.
IBM offers capacity on demand solutions that are designed to meet the changing storage needs of rapidly growing e-businesses. The Standby CoD offering is designed to provide you with the ability to tap into additional storage and is particularly attractive if you have rapid or unpredictable growth, or if you simply want the knowledge that the extra storage will be there when you need it.
With this offering, up to four Standby CoD disk drive sets (64 disk drives) can be factory or field installed into your system. To activate, you simply logically configure the disk drives for use a nondisruptive activity that does not require intervention from IBM. Upon activation of any portion of a Standby CoD disk drive set, you must place an order with IBM to initiate billing for the activated set. At that time, you can also order replacement Standby CoD disk drive sets.
This offering allows you to purchase licensed functions based upon your machine's physical capacity excluding unconfigured Standby CoD capacity. This can help improve your cost of ownership since your extent of IBM authorization for licensed functions can grow at the same time you need your disk capacity to grow.
This offering does not have an offering fee premium, helping improve your cost of ownership.
A Standby CoD disk drive set must be activated within a 12-month period from the date of installation; all such activation is permanent. Contact your IBM representative to obtain additional information regarding Standby CoD offering terms and conditions.
Flexibility with support for RAID-5 and RAID-10
With the DS8000 series, physical capacity can be configured as RAID-5, RAID-10, or a combination of both. RAID-5 can offer excellent performance for most applications, while RAID-10 can offer better performance for selected applications, in particular high random write content applications in an open systems environment. RAID-10 combines RAID-1 (mirroring) with RAID-0 (striping). Each drive within a RAID-10 array is mirrored to a second drive within the array, and to optimize performance, data is striped across the drives within the array.
The decision to configure capacity as RAID-5 or RAID-10, as well as the determination of capacity to configure for each type, can be made at any time. RAID-5 and RAID-10 arrays can be intermixed within a single system and the physical capacity can be logically reconfigured at a later date (for example, RAID-5 arrays can be reconfigured into RAID-10 arrays).
Connectivity with four-port Fibre Channel/FICON Host Adapters
The DS8000 series is designed to offer enhanced connectivity with the availability of four-port Fibre Channel/FICON Host Adapters. The 2Gb Fibre Channel/FICON Host Adapters, offered in longwave and shortwave, auto-negotiate to either 2Gb or 1Gb link speeds. The 4Gb Fibre Channel/FICON Host Adapters, also offered in longwave and shortwave, auto-negotiate to either 4Gb, 2Gb, or 1Gb link speeds. This flexibility enables you to exploit the potential benefits offered by higher performance, 2Gb and 4Gb SAN-based solutions, while also maintaining compatibility with existing 1Gb infrastructures. In addition, the individual ports on the adapter can be configured with Fibre Channel Protocol (FCP) or FICON. This can help protect your investment in Fibre Channel adapters, and increase your ability to migrate to new servers. The DS8000 series also offers two-port ESCON adapters. A DS8100 Turbo Model 931 can support up to a maximum of 16 host adapters which equates to a maximum of 64 Fibre Channel ports or a maximum of 32 ESCON ports. The DS8300 Turbo Models 932 and 9B2 can support up to a maximum of 32 host adapters which equates to a maximum of 128 Fibre Channel ports or a maximum of 64 ESCON ports.
The DS8000 Turbo Models offer extensive connectivity support including Fibre Channel, FICON, or ESCON across a broad range of server environments including IBM System z, System p, System i, and System x servers, as well as servers from Sun and Hewlett-Packard, and non-IBM Intel®-based servers. This rich support of heterogeneous environments and attachments, along with the flexibility to easily partition the DS8000 series storage capacity among the attached environments, can help support storage consolidation requirements and dynamic, changing environments.
Rich set of business continuance solutions
The DS8000 Turbo Models support a rich set of copy service functions and management tools that can be used to build solutions to help address business continuance requirements.
Point-in-time copy solutions
The FlashCopy® advanced function is designed to provide a point-in-time copy capability for logical volumes. The FlashCopy function creates a physical point-in-time copy of the data, with minimal interruption to applications, and makes it possible to access both the source and target copies immediately.
FlashCopy supports many advanced capabilities, including:
- Data Set FlashCopy: Allows a FlashCopy of a data set in a System z environment.
- Multiple Relationship FlashCopy: Allows a source to have FlashCopy relationships with multiple targets simultaneously. This flexibility allows you to initiate up to 12 FlashCopy establishes on a given logical unit number (LUN), volume, or data set, without needing to first wait for or cause previous relationships to end.
- Incremental FlashCopy: Provides the capability to "refresh" a LUN or volume involved in a FlashCopy relationship. When a subsequent FlashCopy establish is initiated, only the data required to bring the target current to the source's newly established point-in-time is copied. The direction of the "refresh" can also be reversed, in which case the LUN or volume previously defined as the target becomes the source for the LUN or volume previously defined as the source (and now defined as the target).
- Remote Mirror Primary FlashCopy: Lets you establish a FlashCopy relationship where the target is also a remote mirror primary volume. This enables you to create full or incremental point-in-time copies at a local site and then use remote mirroring commands to copy the data to the remote site.
- Consistency Group Commands: Allows DS8000 Turbo Model systems to hold off I/O activity to a LUN or volume until the FlashCopy Consistency Group command is issued. Consistency groups can be used to help create a consistent point-in-time copy across multiple LUNs or volumes, and even across multiple DS8000s.
- Inband Commands Over Remote Mirror Link: In a remote mirror environment, allows commands to manage FlashCopy at the remote site to be issued from the local or intermediate site and transmitted over the remote mirror Fibre Channel links. This eliminates the need for a network connection to the remote site solely for the management of FlashCopy.
FlashCopy is an optional feature of the DS8000 Turbo Models, and is available with the point-in-time indicator feature numbers 72xx and 0720, and corresponding DS8000 series function authorization (2398-LFA feature numbers 72xx).
Remote mirror and copy solutions
The DS8000 Turbo Models support several hardware-based remote mirror and copy solutions:
- IBM System Storage Metro Mirror: This solution is designed to provide real-time mirroring of logical volumes between two systems that can be located up to 300 km from each other. It is a synchronous copy solution where write operations are completed on both copies (local and remote site) before they are considered to be done.
- IBM System Storage Global Copy: This is a nonsynchronous long-distance copy option for data migration and backup.
IBM System Storage Global Mirror: Global Mirror is a long-distance remote copy solution across two
sites using asynchronous technology and is designed to provide the following:
- Support for virtually unlimited distance between the local and remote sites, with the distance typically limited only by the capabilities of the network and channel extension technology being used. This can better enable you to choose your remote site location based on business needs and enables site separation to add protection from localized disasters.
- A consistent and restartable copy of the data at the remote site, created with little impact to applications at the local site.
- Data currency where, for many environments, the remote site lags behind the local site as little as 3 to 5 seconds, helping to minimize the amount of data exposure in the event of an unplanned outage. The actual lag in data currency experienced will depend upon a number of factors, including specific workload characteristics and bandwidth between the local and remote sites.
- Dynamic selection of the desired Recovery Point Objective (RPO) based upon business requirements and optimization of available bandwidth.
- Session support whereby data consistency at the remote site is internally managed across up to eight systems located across the local and remote sites.
- Efficient synchronization of the local and remote sites with support for failover and failback modes, helping to reduce the time required to switch back to the local site after a planned or unplanned outage.
All of the above remote mirroring solutions use Fibre Channel as the communications link between the primary and secondary machines. The Fibre Channel ports used for remote mirror and copy can be configured as either a dedicated remote mirror link or as a shared port between remote mirroring and Fibre Channel Protocol (FCP) data traffic.
The remote mirror and copy solutions listed above are optional capabilities of the DS8000 Turbo Models (931, 932, and 9B2). They are available as follows:
- Metro Mirror indicator feature numbers 74xx and 0744, and corresponding DS8000 series function authorization (2398-LFA MM feature numbers 74xx).
- Global Mirror indicator feature numbers 74xx and 0746, and corresponding DS8000 series function authorization (2398-LFA GM feature numbers 74xx).
- Metro Mirror Add-on indicator feature numbers 75xx and 0754, and corresponding DS8000 series function authorization (2398-LFA MM Add feature numbers 75xx). These features require the purchase of Global Mirror features.
- Global Mirror Add-on indicator feature numbers 75xx and 0756, and corresponding DS8000 series function authorization (2398-LFA GM Add feature numbers 75xx). These features require the purchase of Metro Mirror features.
DS8000 series systems can participate in remote mirror and copy solutions with the IBM TotalStorage ESS Model 750, IBM TotalStorage ESS Model 800, and IBM System Storage DS6000 series systems.
3-site Metro/Global Mirror (MGM)
The DS8000 series supports 3-site Metro/Global Mirror configurations. The Metro and Global Mirror function utilizes synchronous mirroring (Metro Mirror) from a local A-site to a metro-distance B-site, and asynchronous mirroring (Global Mirror) from an intermediate B-site to a remote C-site. This function, referred to as Metro/Global Mirror, is designed to provide planned and unplanned outage three-site enterprise disk data replication which can help meet rigorous three-site business resiliency needs of the enterprise data center. Metro/Global Mirror can support synchronous replication at distances up to 303 km using IBM System Storage Metro Mirror, and can maintain the asynchronous third site for out of region recovery, at a data currency that can be within 3 to 5 seconds (bandwidth permitting), using IBM System Storage Global Mirror.
Metro/Global Mirror is designed to provide:
- Fast failover/failback to any site
- Fast re-establishment of three-site recovery, without production outages
- Quick resynchronization to any site with incremental changes only
Metro/Global Mirror supports planned and unplanned switches from a local A-site to a remote B-site. With the cascading nature of Metro/Global Mirror, during and after the metro-distance switch, this function can provide continuous asynchronous disaster recovery protection to the out of region remote C-site, without the necessity of additional reconfiguration. Additionally, in the event of a loss of access to the B-site, Metro/Global Mirror is designed to provide incremental resync from the local A-site to the remote C-site. The B-site can be brought back into the three-site configuration without a production outage, and with full failover and failback.
The Metro/Global Mirror solution uses Fibre Channel as the communications link between the primary, secondary, and tertiary machines. The Fibre Channel ports used for remote mirror and copy can be configured as either a dedicated remote mirror link or as a shared port between remote mirroring and Fibre Channel Protocol (FCP) data traffic.
The Metro/Global Mirror solution is an optional capability of the DS8000 series, and is available with the MGM indicator features #74xx and 0742, and corresponding DS8000 series function authorization (2398-LFA MGM feature numbers 74xx).
Remote mirror and copy solutions for z/OS
Following are two remote mirror and copy solutions for the z/OS environment for the DS8000 Turbo Models:
- IBM System Storage z/OS Global Mirror: This is a combined hardware and software business continuance solution for the System z environment providing asynchronous mirroring between systems at two sites located global distances apart. z/OS Global Mirror is an optional capability of the DS8000 series, and is available with the remote mirror for z/OS indicator feature numbers 76xx and 0760, and corresponding DS8000 series function authorization (2398-LFA RMZ feature numbers 76xx). z/OS Global Mirror also requires the purchase of the FICON/ESCON Attachment licensed feature.
- z/OS Metro/Global Mirror (3-site z/OS Global Mirror and Metro Mirror): This mirroring capability utilizes z/OS Global Mirror to mirror primary-site data to a location that is a long distance away and also uses Metro Mirror to mirror primary-site data to a location within the metropolitan area. This enables a three-site high availability and disaster recovery z/OS solution for even greater protection from unplanned outages. z/OS Metro/Global Mirror is an optional capability of the DS8000 series, and is available with the remote mirror for z/OS indicator feature numbers 76xx and 0760, and corresponding DS8000 series function authorization (2398-LFA RMZ feature numbers 76xx) Mirror and/or Global Mirror features. z/OS Metro/Global Mirror also requires the purchase of the FICON/ESCON Attachment licensed feature.
IBM performance innovations for System z environments
FICON extends the ability of the DS8000 series system to deliver high bandwidth potential to the logical volumes needing it, when they need it. Older technologies are limited by the bandwidth of a single disk drive or a single ESCON channel, but FICON, working together with other DS8000 series functions, provides a high-speed pipe supporting multiplexed operation.
Support for FICON and ESCON attachment is an optional feature of the DS8000 series Turbo Models (931, 932, and 9B2), and is available with the FICON/ESCON Attachment licensed feature indicator feature #7090 and #0702 and corresponding DS8000 series function authorization (2398-LFA FICON/ESCON Attachment feature #7090).
Parallel Access Volumes (PAV) enables a single System z server to simultaneously process multiple I/O operations to the same logical volume, which can help to significantly reduce device queue delays. This is achieved by defining multiple addresses per volume. With Dynamic PAV, the assignment of addresses to volumes can be automatically managed to help meet performance objectives and reduce overall queuing. PAV is an optional feature on the DS8000 series, available with the PAV indicator feature numbers 78xx and 0780 and corresponding DS8000 series function authorization (2398-LFA PAV feature numbers 78xx). PAV also requires the purchase of the FICON/ESCON Attachment licensed feature.
Multiple allegiance expands the simultaneous logical volume access capability across multiple System z servers. This function, along with PAV, enables the DS8000 series to process more I/Os in parallel, helping to improve performance and enabling greater use of large volumes.
I/O priority queuing allows the DS8000 series to use I/O priority information provided by the z/OS Workload Manager to manage the processing sequence of I/O operations.
Licensing capabilities for copy functions
With the DS8000 Turbo Models, licensing options are available for users of FlashCopy (point-in-time copy indicator feature) and Metro Mirror and Global Mirror indicator features as follows:
- If the function is used with open systems data only, a license is required for only the total physical capacity configured as Fixed Block (FB).
- If the function will be used with System z data only, a license is required for only the total physical capacity configured as Count Key Data (CKD).
- If the function is used with both open systems and System z data, a license is required for the total physical capacity of the DS8000 series system.
In addition, the license scope (FB, CKD, or entire machine) is client managed through an IBM Web-based application. This allows you to change the license scope on a given machine as your business requirements change.
Management tools and utilities for administrator productivity
The DS8000 series Turbo Models support the following management tools and utilities:
IBM System Storage Management Console: The Management Console is the focal point for configuration, copy services management, and maintenance activities. The Management Console is a dedicated workstation that is physically located (installed) inside your DS8100 and DS8300 and can proactively monitor the state of your system, notifying you and IBM when service is required. It can also be connected to your network to enable centralized management of your system using the IBM System Storage DS Command Line Interface or storage management software utilizing the IBM System Storage DS Open API.
An external Management Console is available as a optional feature and can be used as a redundant management console for environments with high-availability requirements.
IBM System Storage DS Storage Manager: The DS Storage Manager is a single integrated Web-based (HTML) graphical user interface (GUI) that offers:
- Offline configuration: Allows a user to create and save logical configurations and apply them to an online DS8000 series system. This offline configuration tool is installed on a customer server and can be used for the configuration of a DS8000 series system at initial installation activities.
- Online configuration: Provides real-time configuration management support.
- Copy services: Allows a user to execute copy services functions.
The online configuration and copy services are available via a Web browser interface installed on the DS management console. The DS Storage Manager is provided with the DS8000 Turbo Models at no additional charge.
IBM System Storage DS Command Line Interface (CLI): The DS CLI is a single CLI that has the ability to perform a wide range of commands for both configuration and copy services activities. The application has three modes of execution:
- Single shot mode will connect, issue a single command, and then return to the user.
- Script mode will connect, execute a predefined customer script, and then return to the user.
- Interactive mode will place the user in a shell environment with a static connection to the storage subsystem so the user can execute multiple commands.
The CLI has the ability to dynamically invoke copy services functions. This can help enhance your productivity since it eliminates the previous requirement for you to create and save a task using the GUI. The DS CLI can also issue copy services commands to an ESS Model 750, ESS Model 800, or DS6000 series system. The DS CLI is available with the DS8000 Turbo Models at no additional charge. The DS CLI client is available for the AIX®, HP-UX, Linux, Novell NetWare, Sun Solaris, and Microsoft Windows operating system environments.
IBM System Storage DS Open API: The DS Open API supports routine LUN management activities, such as LUN creation, mapping and masking, and the management of point-in-time copy and remote mirroring. It supports these activities through the use of a standard interface as defined by the Storage Networking Industry Association (SNIA) Storage Management Initiative Specification (SMI-S). The DS Open API is implemented through the IBM System Storage Common Information Model Agent (CIM Agent) for the DS Open API, a middleware application designed to provide a CIM-compliant interface. The interface is designed to allow Tivoli® and third-party CIM-compliant software management tools to discover, monitor, and control DS8000 series systems. The DS Open API and CIM Agent are provided with the DS8000 Turbo Models at no additional charge. The CIM Agent is available for the AIX, Linux, and Microsoft Windows operating system environments.
IBM System Storage Multi-path Subsystem Device Driver (SDD): SDD is designed to provide load balancing and enhanced data availability capability in configurations with more than one I/O path between the host server and the DS8000 series system. Load balancing can help reduce or eliminate I/O bottlenecks that occur when many I/O operations are directed to common devices via the same I/O path. SDD also helps eliminate a potential single point of failure by automatically rerouting I/O operations when a path failure occurs, thereby supporting enhanced data availability capability. SDD is provided with the DS8000 Turbo Models at no additional charge. Fibre Channel (SCSI-FCP) attachment configurations are supported in the AIX, HP-UX, Linux, Microsoft Windows, Novell NetWare, and Sun Solaris environments.
Today's warranty announcement fulfills the "Enterprise Choice" length of service by allowing DS8000 Turbo Models, as well as their associated licensed functions, to be ordered with either a one-year, two-year, three-year, or four-year support period previewed in Hardware Announcement 106-642 , dated August 22, 2006, IBM System Storage DS8000 series provides new price/performance options.
The IBM System Storage DS8000 series models have also been enhanced with the following:
IBM performance enhancements for System z environments
Parallel Access Volumes (PAV) enables a single System z server to simultaneously process multiple I/O operations to the same logical volume, which can help to significantly reduce device queue delays. This is achieved by defining multiple addresses per volume. Dynamic PAV allows the assignment of addresses to volumes and can be automatically managed to help meet performance objectives and reduce overall queuing. Today's announcement allows many DS8000 series users to benefit from enhancements to PAV with support for HyperPAV. HyperPAV allows an alias address to be used to access any base on the same control unit image per I/O base. This capability also allows different HyperPAV hosts to use one alias to access different bases which reduces the number of alias addresses required to support a set of bases in a System z environment with no latency in targeting an alias to a base. This functionality is also designed to enable applications to achieve equal or better performance than possible with the original PAV feature alone while also using the same or fewer z/OS resources.
HyperPAV is an optional feature on the DS8000 series, available with the HyperPAV indicator feature #7899 and #0782, and corresponding DS8000 series function authorization (2398-LFA HyperPAV feature number 7899). HyperPAV also requires the purchase of PAV licensed feature(s) and the FICON/ESCON Attachment licensed feature.
Planned availability dates
November 17, 2006
- DS8000 M/T 2423 Models 931, 932, 92E, 9B2, and 9AE
Plant and field installation:
- HyperPAV (feature number 7899)
December 15, 2006
- All features on DS8000 M/T 2423 Models 931, 932, 92E, 9B2, and 9AE
February 16, 2007
- Model conversions
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on the Lenovo ThinkPads' and ThinkCenters' accessibility compliance can be requested via the following Web site
Section 508 of the U.S. Rehabilitation Act
The IBM System Storage DS8100, IBM System Storage DS8300, and IBM System Storage DS8000 Expansion Unit are capable, as of December 3, 2004, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at
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For more information, refer to the following announcements:
- Hardware Announcement 106-642 , dated August 22, 2004 (IBM System Storage DS8000 series provides new price/performance options)
- Hardware Announcement 106-810 , dated October 31, 2006 (IBM System Storage DS8000 Machine Type 239x Function Authorizations)
For IBM's statement on compliance with European Union Directive on Restriction of the use of certain Hazardous Substances in Electrical and Electronic Equipment (2002/95/EC) ("RoHS"), visit:
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).
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The following publication has been updated to reflect this announcement and will be available by November 17, 2006:
Title Order number IBM System Storage(TM) DS8000 Introduction GC35-0515 and Planning Guide
The following publications are shipped with the DS8000 series:
Order Title number IBM System Storage DS8000 Introduction and GC35-0515 Planning Guide IBM System Storage DS8000 Host Systems SC26-7917 Attachment Guide IBM System Storage DS8000 User's Guide SC26-7915 IBM System Storage DS8000 Command-Line SC26-7916 Interface User's Guide IBM System Storage DS Open Application GC35-0516 Programming Interface Reference IBM System Storage DS8000 Messages GC26-7914 Reference IBM System Storage Statement of GC26-7919 Limited Warranty IBM System Storage Licensed Machine GC26-7918 Code Agreement
DS8000 publications are available at
The DS8000 information center is designed to provide comprehensive, browser-based information. It can help provide easy access to tasks, concepts, reference information, tutorials, code samples, scenarios, and other product information. It contains assistance for the tasks that users must perform and links to additional information.
To find information, users can search, browse the contents, use the index, follow links from one topic to related topics, and print the topics they want to read offline. The information center is available at
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IBM Global Technology Services
New demands for information and data, coupled with escalating IT management costs and a shortage of professionals skilled in the implementation of emerging technologies, are driving the need for more efficient server and storage infrastructures. IBM can assist you in deploying IBM System Storage DS6000/DS8000 subsystems, IBM TotalStorage® Productivity Center, and IBM System Storage SAN Volume Controller solutions. IBM Global Services has the right knowledge and expertise to reduce your system and data migration workload, as well as the time, money, and resources needed to achieve a system-managed environment. We are here to help.
For more information, contact your IBM representative, IBM Business Partner, or visit
For details on available services, contact your IBM representative or visit
For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit
For details on education offerings related to specific products, visit
Select your country, and then select the product as the category.
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Specified operating environment
Physical specifications: Refer to the IBM System Storage DS8000 Introduction and Planning Guide (GC35-0515). This publication is available by visiting
All features and functions in this announcement are supported on the IBM System Storage DS8000 series and require DS8000 Licensed Machine Code (LMC) level 5.2.400.xx (bundle version 6.2.400.xx), or later.
Some DS8000 series features and functions may not be available or supported in all environments. Current information on supported environments, prerequisites, and minimum operating systems levels is available at
Licensed functions: The following licensed functions are available on the DS8000 Turbo Models 931, 932, and 9B2:
Licensed Function Description Operating environment IBM System Storage DS Operating Environment FICON(TM) ESCON(R) IBM FICON and ESCON Attachment Attachment Point in time copy IBM System Storage FlashCopy(R) Metro Mirror IBM System Storage Metro Mirror and Global Copy Global Mirror IBM System Storage Global Mirror and Global Copy Metro Mirror Add-on IBM System Storage Metro Mirror and Global Copy Add-on Global Mirror Add-on IBM System Storage Global Mirror and Global Copy Add-on Metro/Global Mirror IBM System Storage 3-site Metro/Global Mirror Remote mirror for z/OS(R) IBM System Storage z/OS Global Mirror Parallel access volumes IBM Parallel access volumes (PAV) HyperPAV IBM HyperPAV
Licensed functions require the selection of a DS8000 series feature number (IBM 2423) and the acquisition of DS8000 series Function Authorization (IBM 2398) feature numbers:
- The 2423 licensed function indicator feature number enables the technical activation of the function subject to the client applying a feature activation code made available by IBM.
- The 2398 function authorization feature numbers establish the extent of IBM authorization for that function on the 2423 machine for which it was acquired.
IBM 2423 IBM 2398 Function Indicator Authorization Models Licensed function Feature Number and Feature Numbers Operating environment 0700 and 70xx Model LFA 70xx FICON/ESCON Attachment 0702 and 7090 Model LFA 7090 Point in time copy 0720 and 72xx Model LFA 72xx Metro/Global Mirror 0742 and 74xx Model LFA 74xx Metro Mirror 0744 and 74xx Model LFA 74xx Global Mirror 0746 and 74xx Model LFA 74xx Metro Mirror Add-on 0754 and 75xx Model LFA 75xx Global Mirror Add-on 0756 and 75xx Model LFA 75xx Remote Mirror for z/OS 0760 and 76xx Model LFA 76xx Parallel access volumes 0780 and 78xx Model LFA 78xx HyperPAV 0782 and 7899 Model LFA 7899
For information regarding ordering, authorization levels, and terms and conditions refer to Hardware Announcement 106-810 , dated October 31, 2006 (IBM System Storage DS8000 Machine Type 239x Function Authorizations).
Operating environment: An operating environment license is required on every 2423 base unit (Models 931, 932, and 9B2). The extent of IBM authorization acquired through the 2398 Model LFA feature numbers must cover the physical capacity of the 2423 system, where system is defined as the base unit and all physically attached expansion units (excluding Standby CoD capacity).
If the operating environment license has not been acquired and activated on the machine, disk drives installed within the 2423 system cannot be logically configured for use. Upon activation of the operating environment, disk drives can be logically configured up to the extent of IBM authorization.
As additional disk drives are installed, the extent of IBM authorization must be increased by acquiring additional 2398 Model LFA feature numbers. Otherwise, the additional disk drives cannot be logically configured for use.
For a 2423 system with Standby CoD disk drives (#2xx7 features), activation (logical configuration) of CoD disk drives may exceed the extent of IBM authorization for the operating environment, in which case an increased authorization level must be acquired.
Remote mirror and copy: To use remote mirror and copy, the remote mirror and copy function authorization (2398 Model LFA and related features) must be purchased for both the primary and secondary 2423.
Remote mirror and copy requires the installation of at least one Fibre Channel/FICON host adapter on each 2423 system in the remote mirror and copy configuration to serve as the remote mirror and copy communications link. For higher availability, IBM recommends that more than one host adapter per system be used for the remote mirror and copy connectivity.
Remote mirror and copy is supported with the use of SAN fabric products, channel extenders, and Dense Wavelength Division Multiplexing (DWDM) products. A current list of supported environments, configurations, network connectivity, and products is available at
Vendors should be consulted regarding hardware and software prerequisites when using their products in a remote mirror and copy configuration. IBM is not responsible for third-party products.
IBM supports the use of remote mirror and copy over the network technologies that are currently supported by the channel extender products, including Fibre Channel, Ethernet/IP, ATM-OC3, and T1/T3. Evaluation, qualification, approval, and support of remote mirror and copy configurations using channel extender products are the sole responsibility of the channel extender vendor. The vendor should be contacted for its distance capability, line quality requirements, as well as SAN and WAN attachment capabilities.
Global Mirror: Global Mirror has the following, additional prerequisites:
- A point-in-time copy function authorization (2398-LFA PTC features) must be purchased for the secondary 2423.
- If Global Mirror will be used during failback on the secondary system, a point in time copy function authorization must also be purchased on the primary system.
In the event of a planned or unplanned outage, recovery procedures are required to achieve a consistent and restartable copy of the data at the remote site. Scripts and software can be used to help automate these procedures.
3-site Metro/Global Mirror: The 3-site Metro/Global Mirror support utilizes synchronous mirroring (Metro Mirror), from a local A-site to a metro distance B-site and asynchronous mirroring (Global Mirror) from an intermediate B-site to a remote C-site. This function, referred to as Metro/Global Mirror, is designed to provide planned and unplanned outage three-site enterprise disk data replication which can help meet rigorous three-site business resiliency needs of the enterprise data center. When implementing the Metro/Global Mirror solution in your environment, the following licensed functions are required as shown:
DS8000 Turbo Models 931, 932, and 9B2:
Site A A Metro/Global Mirror license, and a Metro Mirror license
- Additionally a Global Mirror Add-on license is required if Site B goes away and you want to resync between Site A and Site C.
- Site B A Metro/Global Mirror license, a Metro Mirror license, and a Global Mirror Add-on license
- Site C A Metro/Global Mirror license, a Global Mirror license, and a Point-in-Time Copy license
- Site A A Metro/Global Mirror license, and a Metro Mirror license
Remote mirror for z/OS: When failback from the secondary 2423 to the primary 2423 is required, the remote mirror for z/OS function authorization (2398 Model LFA features RMZ) must be purchased for both systems. Remote Mirror for z/OS also requires the purchase of the FICON/ESCON Attachment feature.
Remote mirror for z/OS is supported with the use of channel extenders and Dense Wavelength Division Multiplexing (DWDM) products. A current list of supported environments, configurations, network connectivity, and products is available at
Vendors should be consulted regarding hardware and software prerequisites when using their products in a DS8000 remote mirror for z/OS configuration. IBM is not responsible for third-party products.
IBM supports the use of remote mirror for z/OS over the network technologies that are currently supported by the channel extender products, including Fibre Channel, Ethernet/IP, ATM-OC3, and T1/T3. Evaluation, qualification, approval, and support of remote mirror for z/OS configurations using channel extender products are the sole responsibility of the channel extender vendor. The vendor should be contacted for its distance capability, line quality requirements, as well as SAN and WAN attachment capabilities.
z/OS Metro/Global Mirror: z/OS Metro/Global Mirror requires the purchase of remote mirror for z/OS and remote mirror and copy. z/OS Metro/Global Mirror also requires the purchase of the FICON/ESCON Attachment feature.
Remote mirror and copy must be purchased for both the primary and secondary system, and requires the installation of at least one Fibre Channel/FICON host adapter on each DS8000. Refer to the Remote mirror and copy section above for additional information.
- Conversions between warranty machine types are not supported.
- The intermix of models between warranty machine types (M/T) is not supported (that is, intermix of M/T 2421 Model 931 and a M/T 2423 Model 92E is not supported).
The following activities are disruptive:
- Model conversions. In addition, data may not be preserved during the model conversion.
- Field attachment of a Model 92E with the 932 92E Position 1 indicator (feature number 0321) to a Model 932.
- Field attachment of a Model 9AE with the 9B2 9AE Position 1 indicator (feature number 0331) to a Model 9B2.
- Removal of an expansion unit model from the base unit model. Data may not be preserved during this activity.
- The amount of physical capacity within a 2423 system that can be logically configured for use will be enforced by the 2423 Licensed Machine Code to maintain compliance with the extent of IBM authorization established for licensed functions activated on the machine. The 2423 Licensed Machine Code will not allow the logical configuration of physical capacity beyond the extent of IBM authorization (except when activating Standby CoD capacity).
The deactivation of an activated licensed function, or a lateral change or reduction in the license
scope, is a disruptive activity and requires a machine IML (Models 931 and 932) or reboot of
the affected Storage System LPAR (Model 9B2).
- A lateral change is defined as changing the license scope from FB to CKD or from CKD to FB.
- A reduction is defined as changing the license scope from ALL to FB or from ALL to CKD.
Physical configuration planning: Physical configuration planning is a customer responsibility. Your disk marketing specialist can help you plan and select the DS8000 series physical configuration and features. Introductory information, including required and optional features, can be found in the IBM System Storage DS8000 Introduction and Planning Guide (GC35-0515).
Capacity and performance planning assistance is also available. Through the use of Disk Magic, your disk marketing specialist can help you plan and anticipate performance characteristics for specific workloads by modelling proposed configurations.
Installation planning: Installation planning is a customer responsibility. Information about planning the installation of your DS8000 series, including equipment, site, and power requirements, can be found in the IBM System Storage DS8000 Introduction and Planning Guide (GC35-0515).
Logical configuration planning and application: Logical configuration planning is a customer responsibility. Logical configuration refers to the creation of RAID ranks, volumes, and/or LUNs, and the assignment of the configured capacity to servers.
Application of the initial logical configuration and all subsequent modifications to the logical configuration is a customer responsibility. The logical configuration can be created, applied, and modified using the DS Storage Manager, DS CLI, or DS Open API.
IBM Global Services will also apply and/or modify your logical configuration (fee-based services).
Licensed Machine Code planning and application: IBM may release changes to the DS8000 series Licensed Machine Code. IBM plans to make most DS8000 series Licensed Machine Code changes available for download by the DS8000 series system from the IBM System Storage technical support worldwide Web. Please note that not all Licensed Machine Code changes may be available via the support Web site. If the machine does not function as warranted and your problem can be resolved through your application of downloadable Licensed Machine Code, you are responsible for downloading and installing these designated Licensed Machine Code changes as IBM specifies. IBM has responsibility for installing changes that IBM does not make available for you to download. The DS8000 series includes many enhancements to make the Licensed Machine Code change process simpler, quicker, and more automated. If you would prefer, you may request IBM to install downloadable Licensed Machine Code changes; however, you may be charged for that service.
Calculating physical and effective capacity: Refer to the IBM System Storage DS8000 Introduction and Planning Guide (GC35-0515) for capacity calculation guidelines.
Model conversions: DS8100, DS8300, and DS8000 model conversions are disruptive. In addition, data may not be preserved during the conversion. Data migration or backup/restore is a customer responsibility. Fee-based data migration services are available from IBM Global Services.
Implementation may require the purchase of certain Request for Price Quotations (RPQs) as a prerequisite. These RPQs would facilitate the relocation of installed features, such as disk drive sets, device adapters, disk enclosures, and I/O enclosures, within the machine or across the system. Contact your IBM representative for details.
The conversion of a Turbo Model 931 to a Turbo Model 932 or Turbo Model 9B2 may require the purchase of additional features including but not limited to:
- An upgrade to 32 GB of processor memory (feature number 4xxx) if the Turbo Model 931 has 16 GB of processor memory (feature number 4xxx)
- Additional cable and infrastructure features
A conversion from a Turbo Model 931 to a Turbo Model 9B2 is physically performed in a two-step process. The machine is first physically converted to a Model 932 and then converted to a Model 9B2.
Cable orders: Cables are required to connect DS8000 series 2Gb and 4Gb FCP/FICON host adapters ports to server or fabric ports.
Cables can be purchased using DS8000 series feature numbers. Additional cable options, along with product support services such as installation, is offered by IBM Global Services' Networking Services.
Fibre Channel/FICON (shortwave): Shortwave Fibre Channel and FICON ports on the DS8000 series require a 50 micron (multimode) fiber optic cable terminated with an LC connector.
Fibre Channel cables can be purchased using feature numbers 141x for 50 micron cables.
Fibre Channel/FICON (longwave): Longwave Fibre Channel and FICON ports on the DS8000 series require either a 9 micron (singlemode) or 50 micron (multimode) fiber optic cable terminated with an LC connector. A 50 micron cable is required when the longwave port is operating at a 2Gb or 4Gb per second transfer rate.
Fibre Channel cables can be purchased using feature numbers 141x for 50 micron cables and numbers 142x for 9 micron cables.
Installability: The physical installation time for the DS8100 or DS8300 is 6 to 8 hours (excludes logical configuration activities).
Direct customer support: Direct customer support for the DS8000 series is provided by IBM Operational Support Services Support Line. This fee service can enhance your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services Support Line will help answer questions pertaining to product and feature usage ("how to"), configuration, and product compatibility for eligible products. For a list of the products supported via Support Line, visit the following Web site
For more information on services, call 800-IBM-4YOU (426-4968).
Security, auditability, and control
This product uses the security and auditability features of the host hardware, host software, and/or application software to which it is attached.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communications
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|IBM Electronic Services|
IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer® platform. These services provide the opportunity for greater system availability by supporting faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems can enable IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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|Terms and conditions|
Volume orders: Contact your IBM representative.
IBM Global Financing: Yes
Warranty period: Three years
Warranty service: IBM On-Site Repair (IOR) 24 hours a day, 7 days a week, same-day response.
Usage plan machine: No
IBM hourly service rate classification: Three
When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.
Field-installable features: Yes
Model conversions: Yes
Machine installation: Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the Machine. In the United States, contact IBM at 800-IBM-SERV (426-7378), in other countries contact the local IBM office.
The following activities are a customer responsibility:
- Installation planning
- Retrieval and installation of feature activation codes
- Logical configuration planning and application
Refer to the Customer responsibilities section for more information.
Graduated program license charges apply: No
Licensed Machine Code: IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the Machine to function in accordance with its specifications, and only for the capacity authorized by IBM and for which the customer has acquired.
You can obtain the agreement at the Web site below or by contacting your IBM representative.
DS8000 Series Function Authorizations (IBM 2398) are acquired for 2423 base unit models and establish the extent of IBM authorization for the licensed function at the 2423 system level. A 2423 system is defined as the 2423 base unit model (Model 931, 932, and 9B2) and any physically attached 2423 expansion unit models (Model 92E and 9AE).
Each DS8000 Series Function Authorization acquired for a 2423 Model 9B2 establishes the extent of IBM authorization for a like function on all Storage System LPARs within that system.
A reduced charge is available to qualified education customers. The
educational allowance may not be added to any other discount or
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Contact your IBM representative for charges information for this announcement.
IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at
IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.
For more financing information, visit
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: IBM Americas Call Centers Dept. Teleweb Customer Support, 9th floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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