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IBM XIV Storage System Software V10 with advanced writeable snapshot capability supports grid-based, extensible storage and thin provisioning

IBM Europe, Middle East, and Africa Software Announcement ZP08-0415
August 12, 2008

 
 ENUSZP08-0415.PDF (120KB)

Table of contents   Document options  
At a glance At a glance Education support Education support
Overview Overview Offering Information Offering Information
Key prerequisites Key prerequisites Publications Publications
Planned availability dates Planned availability dates Technical information Technical information
Description Description Ordering information Ordering information
Product positioning Product positioning Terms and conditions Terms and conditions
Statement of direction Statement of direction  IBM  Electronic Services IBM Electronic Services
Reference information Reference information Prices Prices
Program number Program number Announcement countries Announcement countries
 
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(Corrected on September 2, 2008)

Added a bullet to the New order packaging section.
 
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At a glance
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IBM® XIV Storage System Software V10.0 supports a new option in enterprise-class storage from IBM: a grid-based array of storage devices with high performance and scalabity.

Within this framework, the following functions can draw on the entire system capacity:

  • Capability for up to 16,000 data snapshots
  • Synchronous support for mirroring within the XIV system
  • Thin provisioning
  • In-band support for data migration

 
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Overview
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IBM XIV Storage System Software V10 supports the functions of the IBM XIV Storage System. It is preloaded on each module within the IBM XIV Storage System 2810-A14. Capacity usage for each installed module is entitled by the purchase of each XIV Storage System Software V10 base feature.

Functions supported include:

  • Support for 16,000 snapshots utilizing advanced writeable snapshot technology
  • Support for synchronous mirroring to another XIV 2810-A14 device
  • Support of thin provisioning, providing the ability to provision volumes that are larger than the physical capacity of the system
  • Support for in-band data migration of heterogeneous storage
  • Robust user auditing with access control lists

IBM XIV Storage Manager acts as the management console for the XIV system.

XIV's Storage Manager software is provided at time of installation, or optionally downloadable from the Internet. For control console server installation requirements and options, refer to the Hardware requirements and Software requirements sections.


 
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Key prerequisites
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IBM XIV Storage System Software V10.0 requires a co-order of one IBM XIV Storage System 2810 Model A14, with either a full capacity or a Capacity on Demand configuration. Refer to the Hardware requirements and Ordering information sections.


 
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Planned availability dates
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All functions and features, except Data Migration

  • August 15, 2008

    Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States

  • September 12, 2008

    Brazil, China, Russia, and South Korea

  • August 29, 2008

    All other countries

  • December 12, 2008

    Argentina, Peru, Taiwan, Ukraine, Uruguay, and Venezuela

Data Migration

  • October 17, 2008

The Data Migration function will be provided by IBM to existing installations, in a software installation update.


 
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Description
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The XIV Hardware/Software relationship

The IBM XIV Storage System Software V10 is preloaded on hardware machine type model 2810-A14. There is a one-to-one relationship between the base XIV Storage System Software V10 feature of 5639-XXA and features 1100, 1105, and 1119 on the hardware (2810-A14).

The IBM XIV Storage System Software is designed to make the 2810-A14 modules act as a redundant grid of storage.

There are many advanced functions that are available with the IBM XIV Storage System Software V10, and all of these functions are available in the base software.

Data snapshot with advanced writeable snapshot technology

The snapshot capabilities within IBM XIV Storage System Software utilize a metadata, redirect-on-write design, that allows snapshots to occur in a subsecond timeframe with very little performance overhead. Up to 16,000 full or differential copies can be taken. Any of the snapshots can be made writeable, and then snapshots can be taken of the newly writeable snapshots. Volumes can even be restored from these writeable snapshots.

Synchronous mirroring within the XIV System

Synchronous mirroring can be performed over FC or iSCSI connections. ISCSI volumes can be mirrored over FC, and vice versa. It is also possible to test your secondary mirror site without stopping the mirroring.

Thin provisioning

IBM XIV Storage System thin provisioning allows administrators to define logical volume sizes that are larger than the physical capacity of the system. Unlike other approaches, the physical capacity only needs to be larger than the actual written data, not larger than the logical volumes. Physical capacity needs to be increased only when actual written data increases.

In-band data migration

IBM XIV Storage System Software is also capable of acting as a host, gaining access to volumes on a legacy system. The machine is then configured as a proxy to answer requests between existing hosts and legacy storage while migrating all legacy data in the background

For available XIV Storage System connectivity, capacity, and data protection features, refer to Hardware Announcement ZG08-0581, dated August 12, 2008.

For current support options and interoperability information, visit

http://www.ibm.com/systems/support/storage/XIV

IBM storage consulting, data mobility and implementation services

IBM has a broad array of storage consulting, data mobility, and implementation services to assist customers in the development of strategies to simplify their storage and data management environments to enable business growth and innovation. In addition, implementation and integration services are available to assist with the integration of IBM XIV Storage System within their IT infrastructures as a part of their tactical execution of those strategies.

IBM Storage Optimization and Integration Services and Data Mobility Services are available from IBM Global Technology Services.

For information regarding IBM Storage Optimization and Integration Services (NovusCG), visit

http://ibm.com/services/storageopt

For information regarding IBM Data Mobility Services, visit

http://ibm.com/services/datamobility

For additional information or to request these or other storage and data consulting services, visit the storage and data services Web site at

http://www-935.ibm.com/services/us/index.wss/itservice/its/a1000416

Post-sale, fee-based services to assist customers with the introduction of IBM XIV System Storage™ hardware into their operating environments will be available from IBM. These services include Smoothstart planning and implementation services, snapshot replication configuration services, and upgrade and migration services.

IBM XIV System Storage Smoothstart planning and implementation services

These services are designed to provide remote planning and on-site configuration, basic skills transfer, and integration of client host systems for IBM XIV System Storage, within the customer's environment.

IBM XIV System Storage Snapshot Replication configuration services

These services are designed to provide remote planning and on-site configuration, and basic skills transfer for the snapshot replication copy services function of the IBM XIV System Storage, within the customer's environment.

IBM XIV System Storage Upgrage and Migration services

These services are designed to to provide remote planning and on-site migration support for IBM XIV System Storage R1 to R2 upgrades, within the customer's environment.

For additional information or to request these or other custom services:

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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IBM XIV Storage System Software is the disk system operating software for the IBM XIV Storage System (2810-A14). This software provides the functional capabilities of the XIV system. The combination of hardware and software is designed to provide a revolutionary, grid-based architecture that is exceptionally easy to use, with high performance. This offers a scalable, reliable enterprise disk system for UNIX®, Linux®, Microsoft® Windows®, and other supported distributed open server platforms. It can provide a platform to address the need for minimizing complexity while keeping pace with midsize to high-end disk capacity demands. This system is a great addition to the IBM disk storage family core products in the IBM information infrastructure. It is a good fit for clients who want to be able to grow capacity without managing multiple tiers of storage to improve performance and reduce cost. These clients may also want to improve their backup capabilities, as well as reduce the task load on storage administrators. The XIV system is especially well suited as a consolidated utility storage for fast growing, dynamic mixed and emerging workloads.


 
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Statement of direction
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IBM intends to provide best practice configuration guidance, change management, asset awareness, capacity utilization, performance trending, and operational reporting capabilities via IBM TotalStorage® Productivity Center software support for the IBM XIV Storage System.

In addition, IBM intends to provide single sign-on capabilities for many IBM devices, including the IBM XIV Storage System, and storage software applications that enable the administrator to use a single set of secure credentials to authenticate across all products via a single centralized point-of-control.

IBM plans, during the second half of 2008, to add support for XIV Storage System as a disk system managed by IBM System Storage SAN Volume Controller. This additional support will provide connectivity for XIV systems to the very broad range of operating system environments supported by SVC.

All statements regarding IBM's future direction and intent are subject to change or withdrawal without notice and represent goals and objectives only.

This statement of direction is based on Tivoli's current development plans, and is subject to change without prior notice.


 
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Reference information
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For prerequisite IBM XIV Storage System hardware information, refer to Hardware Announcement ZG08-0581, dated August 12, 2008.


 
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Program number
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Program               Program
number       VRM      name
 
5639-XXA     10.0.0   IBM XIV Storage System Software
 
                    Maintenance         Maintenance
Program PID number  1 year PID number   3 year PID number
 
5639-XXA            5639-XX1            5639-XX3
                    1-Yr Reg/Renewal    3-Yr Registration
 
                    5639-XX2            5639-XX4
                    1-Yr After License  3-Yr Renewal
 
                                        5639-XX5
                                        3-Yr After License
 

 
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Education support
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Specific courses for this program product are not available as of the announcement date.

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www-3.ibm.com/services/learning/

Contact your IBM representative for current course information.


 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

 
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Publications
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No publications are shipped with this program.

Product publications can be viewed and downloaded online after August 15, 2008 from the IBM XIV Storage System Information Center

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

The following publications can be ordered after August 15, 2008, from the IBM Publications Center:

Title                                 Order number
 
IBM XIV Storage System XCLI Guide     GC27-2213
 
IBM XIV Storage System Theory of      GC27-2214
Operation Guide
  
IBM Statement of Limited Warranty     Z125-4753
- 29 Languages

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware requirements

The IBM XIV Storage System Software V10 license requires one IBM XIV Storage System, 2810-A14, in one of the following configurations.

1) Full capacity 2810-A14 configuration

  • Quantity 9 of hardware Data Module feature 1105
  • Quantity 6 of hardware Interface Module feature 1100

This configuration requires 15 of the Base IBM XIV Storage Software V10 feature, one for each Data Module and Interface Module in the full capacity configuration.

2) Capacity on Demand (CoD) minimum configuration

  • Quantity 9 of hardware CoD Data Module feature 1115
  • Quantity 6 of hardware CoD Interface Module feature 1110
  • Quantity 4 of hardware CoD 5.3 TB Activation feature 1119

This configuration requires a minimum of four of the Base IBM XIV Storage Software V10 feature, one for each hardware CoD Activation feature 1119.

One additional Base IBM XIV Storage Software V10 feature is required for each CoD activation feature 1119, up to a maximum of 15.

Refer also to the Ordering information section and to the hardware announcement listed below for futher information.

The IBM XIV Storage Manager software requires a server with the following minimum capacities for installation:

CPU: Double Core or equivalent
Memory: 1024 MB
Graphic Memory: 128 MB
Hard drive: 100 MB free
Operating system: Windows 2000, ME, XP, Windows Server 2003, Windows Vista
Monitor: Resolution of 1024 x 768 (recommended) to 1600 x 1200
Graphics: Color quality of 24/32 true color recommended

For full hardware ordering, installation, and configuration requirements and recommendations, refer to Hardware Announcement ZG08-0581, dated August 12, 2008.

For current host and other interoperability information, visit the XIV support Web site

http://www.ibm.com/systems/support/storage/XIV
Software requirements

IBM XIV Storage System Software V10.0 supports attachment in multiple host operating system environments.

For current supported software levels and related XIV interoperability, visit the XIV Support Web site

http://www.ibm.com/systems/support/storage/XIV

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Companion products

Other IBM products that can be considered for implementation with the IBM XIV Storag System include:

  • IBM System Storage SAN Volume Controller
  • IBM System Storage TS7650 server (3598-DD1)
  • IBM System Storage Tape systems
  • IBM Global Services virtualization implementation services
  • IBM Novus CG

Planning information

Hardware planning considerations for the IBM 2810-A14 system such as power boundary allocations and running environment apply for XIV Storage System Software V10 installation readiness.

Review the XIV Installation and Planning Guide available at the IBM Information Center

http://www.ibm.com/shop/publications/order
Customer responsibilities

IBM XIV Storage System Software V10 will be pre-installed on the designated machine. Further updates of this code may be designated as "customer installed" or "IBM installed". If designated as "customer installed", the software installation responsibility will lie with the customer.

Direct customer support

A technical advisor will be assigned to the customer for the first year of installation. This resource will provide general customer assistance for escalation of customer satisfaction issues, but does not change the standard IBM support structure or agreements. This resource will be available at no-charge for the first year. However, optional additional years of this advanced support will incur a charge. For full details, contact your XIV Sales Specialist.

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/systems/support/storage/XIV
Packaging

New order packaging

IBM XIV Storage System Software V10 is preloaded on and shipped with the co-requisite IBM XIV Storage System (2810-A14).

License Information documents for XIV Storage System Software ship with the new order.

The following hardcopy software documents will be shipped with each new IBM XIV Storage System order:

  • International Program License Agreement (IPLA) document, Z125-3301
  • License Information for IBM XIV Storage System Software V10, GC27-2216
  • IBM XIV Customer Notices Document

Paid invoice acts as Proof of Entitlement (PoE) for all orders of IBM XIV Storage System V10 Software.

Refer to the hardware announcement listed in the Reference information section for correlated hardware order features.

Selected publications are available for order via the IBM Publications Center. Refer to the Publications section.

Publications are in English.

Security, auditability, and control

IBM XIV Storage System Software V10 uses the security and auditability features of the IBM XIV Storage System (2810-A14) hardware and IBM XIV Storage System software (5639-XXA).

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.


 
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Ordering information
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Consult your IBM representative.

Charge metric
                           Part number or
Program name               PID number          Charge metric
IBM XIV Storage System     5639-XXA            per storage device
Software V10

For basic new order hardware co-requisites, refer to the Hardware requirements section.

All available IBM XIV Storage System Software V10.0 function is contained in the base XIV Storage System Software V10 feature.

For a full capacity XIV Storage System order configuration, order 15 base XIV Storage System Software V10 features -- one for each hardware Interface Module and Data Module in the full capacity configuration.

For a CoD configuration, order the same number of base XIV Storage System Software V10 features as there are CoD 5.3 TB Activation (1119) features in the corresponding 2810-A14 XIV hardware order. The order minimum is quantity four base XIV Storage System Software features.

Hardware order feature level prerequisites to software features

5639-XXA                      2810-A14
Software feature              Hardware prerequisite
 
CoD configurations
0001 *                        1119 (min 4 on new order)
 
 Full capacity configuraions
 one time order
 
0001 *                        1100 Interface Module (quantity 6)
0001                          1105 Data Module (quantity 9)
 
Total 15 required

* 0001 represents the U.S. IBM XIV Storage System Software V10 software order feature.

5639-XXA - IBM XIV Storage System Software V10
 
Basic license one-time charge
 
Feature                                     Feature
description                                 number
IBM XIV Storage System SW V10               U7SFC1
Basic License Charge
Per Storage Device
with one year Software Maintenance

For ordering assistance, contact your IBM XIV Sales Specialist, IBM Storage Sales Specialist, or regional IBM Sales Manager.

IBM representatives should confirm that the co-required hardware order System Identification Unit (SIU) number for the IBM 2810-A14 is recorded in the correlated software order, including for upgrade orders for CoD configurations.

Software Maintenance Registration is required for all new product orders.

Product features include one year Software Maintenance. Software Maintenance Registration must, however, be ordered for each product feature. Order either one-year (no charge) registration from Software Maintenance PID 5639-XX1 for one year Software Maintenance, or three-year registration from Software Maintenance PID 5639-XX3, for two year extension (three years total) Software Maintenance.

Refer further to the Software Maintenance section.

The software license for IBM XIV Storage System Software V10, 5639-XXA includes one year Software Maintenance. (Software Maintenance Registration with the original product order is required to activate this support.)

New orders

Order the program number, feature number, and quantity to extend coverage for your software licenses.

Extending coverage for a total of three years from the date of acquisition may be elected. For this option, select the charged registration feature quantity from program number 5639-XX3.

For full capacity configurations, order quantity 15 of either one-year or three-year Software Maintenance Registration.

For CoD configurations, order a quantity equal to the number of base XIV Storage System Software V10 features ordered under product ID 5639-XXA (minimum quantity is four).

Software Maintenance renewal

Prior to the one-year or three-year anniversary of your original one-year or three-year registration, order Software Maintenance Renewal for continuing capacity usage. For one-year renewal, order from program number 5639-XX1. For three-year renewal, order from program number 5639-XX3. Renewals should be ordered approximately one month in advance of the anniversary expiration. Renewals cannot be aggregated (in a single order) into extended time periods other than one year or three years represented by the features below.

If maintenance has expired, specify the after license feature number. For one-year after license renewal, order from program number 5639-XX2. For three-year after license renewal, order from program number 5639-XX5.

5639-XX1 IBM XIV Storage System
Software Maintenance
No Charge 1 year registration and
1 year renewal
 
Feature                                     Feature
description                                 number
 
XIV BasStgSysSW 1-Yr Reg/mod                U7SGC2
XIV Base Storage System Software
One Year No charge Registration
Per Storage Device
 
XIV BasStgSysSW 1-Yr Ren/mod                U7SGC3
XIV Base Storage System Software
One Year Renewal
Per Storage Device
  
5639-XX2 - IBM XIV Storage System           
Software Maintenance
One Year After License
 
Feature                                     Feature
description                                 number
 
XIV BasStgSysSW 1-Yr AFL/mod                U7SGC4
XIV Base Storage System Software
One Year After License
 
5639-XX3 - IBM XIV Storage System
Software Maintenance
Three year registration (2 year uplift
 
Feature                                     Feature
description                                 number
 
XIV BasStgSysSW 3-Yr Reg/mod                U7SGC5
XIV Base Storage System Software
Three Year Registration
Per Storage Device
  
5639-XX4 - IBM XIV Storage System
Software Maintenance
Three year renewal
 
Feature                                     Feature
description                                 number
 
XIV BasStgSysSW 3-Yr Ren/mod                U7SGC6
XIV Base Storage System Software
Three Year Renewal
Per Storage Device
  
5639-XX5 - IBM XIV Storage System
Software Maintenance
Three year After License
 
Feature                                     Feature
description                                 number
 
XIV BasStgSysSW 3-Yr AFL/mod                U7SLC7
XIV Base Storage System Software
Three Year After License
Per Storage Device

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for maintenance and does not require customer signatures.

License Information form number

GC27-2216

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf


Note: CoD orders have unique terms and conditions. Notably, full capacity must be ordered within the first year of ownership. Refer to the "Attachment for XIV Standby Capacity on Demand" agreement for full details.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://techsupport.services.ibm.com/guides/handbook.html

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

No

Usage restriction

Yes. The following Program Unique Terms apply. IBM installation of software as defined in these terms, supercedes customer insallation and upgrade terms as defined in the IBM Agreement for Acquisition of Software Maintenance (Z125-6011).

This program is licensed to you for use with the IBM XIV Storage System that the program was delivered with and only to manage the capacity specified in the PoE document for that license. A separate license is required for each IBM XIV Storage System.

The following paragraphs titled Disabling device, Multiple component versions, and Source code apply to your use of the IBM XIV Storage System Software components, and the term "program" in these paragraphs shall mean the IBM XIV Storage System Software components.

Disabling device: The program may include a disabling device that will prevent certain features from being used. You will not tamper with such disabling device or otherwise change the program.

Multiple component versions: The media for the program may include multiple versions of the same program component, such as versions designed for different operating systems and versions translated into different languages. Each PoE for the program authorizes you to use a single version of a program component. You are not authorized to use multiple versions of the same program component under the same PoE, even if multiple versions of a component are included on the media for the program.

Source code: Some of the components of the program may be provided in source code form. Notwithstanding anything to the contrary in this Agreement, support is only provided for the unmodified, binary code versions of these components included in the program packaging, and not for the source code for these components or for any modifications of such components you may create.

Transferability: The program is non-transferable between IBM XIV Storage Systems and is only to be used on the IBM XIV Storage System for which it was purchased. If the system is transferred to a new owner, the program license transfers with the system.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Maintenance applies

Yes. All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://techsupport.services.ibm.com/guides/handbook.html

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Yes. When ordering through the program number process, a 15% education allowance applies to qualified education institution customers.

Education Software Allowance Program applies when ordering through the program number process.

ESAP available

Yes, to qualified customers.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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For all local charges, contact your IBM XIV representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

For more financing information, visit

http://www.ibm.com/financing

 
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Announcement countries
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All European, Middle Eastern and African countries.

Trademarks

System Storage and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, TotalStorage and Passport Advantage are registered trademarks of IBM Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

 

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