IBM International Program License Agreement Software Support Lifecycle policy -- Coordinated, Simplified
IBM Europe Middle East Africa - Last revised on November 11, 2003
Last revised on November 11, 2003.
See final section for details of availability and limitations, if applicable.
As a customer of IBM continuing to rely on our software solutions to run your business, you have asked for a coordinated, common technical support lifecycle across our software portfolio.
In response to your requests, effective for International Program License Agreement (IPLA) software announced after January 1, 2003, IBM will:
- Provide at least 3 years of product technical support, starting at
the general availability date of a product (version/release). This
applies only to the IBM licensed product. If this product is running
on an operating system, (or with a co-requisite, pre-requisite
product) that is no longer supported, IBM technical support
may be limited to
defects that can be replicated on supported environments (i.e. supported
versions of the operating systems).
- Provide this product technical support to all customers who have
active Software Maintenance, Subscription and Support, or
- Ensure support is available for
all components of a product until the product is withdrawn from
- Align product withdrawals from support to occur on common dates
either in the months of April or September.
- Publish a notice of withdrawal of support for a product at least 12 months prior to the effective date. The support periods for products affected by this announcement can be found listed on the Web at www.ibm.com/software/supportlifecycle.
- Make product support extensions available, where possible,
that are designed to allow migration to the current
release to be completed. For additional information on product technical
support extensions beyond the 3-year minimum period, contact
your IBM representative.
Programs announced prior to January 2003, which have a stated Program Services end date, will continue to have Program Services available until that date. In addition, for customers who have purchased a support contract (e.g. Software Maintenance, Subscription and Support, or SupportLine), full support for these programs will be available during the minimum 3 year support period, with notice of withdrawal of support provided at least 12 months prior to the effective date. Exceptions are noted below:
- products already scheduled to be withdrawn from support in 2003 will not be changed, unless otherwise announced
- the following products will retain their originally announced support period:
Product Name Version PID General Original Release Number Availability withdrawal Date from support date* * Program services end date DB2 Warehouse Mngr Connector 7.2 5724-A90 6/08/01 3/31/04 DB2 Warehouse Mngr Connector 8.1 5765-F42 11/21/02 4/30/04 WebSphere Portal Development Community Builder 4.1 5724-B66 9/2002 10/2004 Message Driven processor PRPQ <1999 12/31/04 Tivoli SecureWay Policy Director for Application Srvr 3.6 5698-PDA 4/28/00 7/11/04 Lotus Discovery Server 1.1 11/01/01 1/01/04 Lotus Discovery Server 2.0 6/01/02 1/01/04 Domino Everyplace Enterprise 2.5 10/02/01 9/30/04 Domino Everyplace Enterprise 2.6 11/06/01 9/30/04 Domino Everyplace Enterprise 2.7 11/01/02 9/30/04 WebSphere Business Integration Adapters 2.0 5724-D17 7/26/02 6/30/04 WebSphere Business Integration Adapters 2.1 5724-D17 11/01/02 6/30/04 IBM AFP PrintSuite for AS/400 3.07.1 5798-AF3 5/21/1999 9/30/04 IBM AFP Font Collector for AIX,OS/400 and OS/2 2.01.1 5648-B45 6/30/00 9/30/04 IBM Director 3.1 5697-NFD 1/15/02 1/15/04 Tivoli 3.6 5697-EAS 9/18/1996 3/31/04 Enterprise Console Tivoli 3.6 5697-D10 9/25/1996 3/31/04 Management Framework 5697-FRA Tivoli Distributed 3.6 5697-EMN 9/18/1996 3/31/04 Monitoring Tivoli Distributed 3.6 5697-F05 7/30/1999 3/31/04 Monitoring for OS/390 Tivoli Inventory 3.6 5697-F04 7/30/1999 3/31/04 for OS/390 Tivoli Software 3.6 5697-F03 7/30/1999 3/31/04 Distribution TME 10 Inventory 3.6 5697-INV 9/13/1996 3/31/04 TME 10 Userlink 3.6 5697-ULK 9/05/1997 3/31/04 TME 10 Software 3.6 5697-SWD 6/28/1996 3/31/04 Distribution
Under the Support Lifecycle policy, some products will have a support withdrawal date of April 30, 2004. This announcement will serve as notice of the withdrawal of support for the following products effective April 30, 2004:
Product name Version/ PID General Orig w/d from Release number Availability support date* Date * Program services end date IBM Content Manager VideoCharger for Multiplatforms 7.1 5697-D73 1/30/01 4/14/04 DB2 Automation Tool 1.1 5697-G63 4/27/01 3/31/04 DB2 Object Comparison Tool 1.1 5697-G64 4/27/01 3/31/04 DataJoiner 2.1 5765-C36 7/31/98 3/31/04 DataJoiner Spatial Extender 2.1 5765-D65 7/31/98 3/31/04 DataJoiner Classic Connect 2.1 5655-B73 4/16/99 3/31/04 DB2 Intelligent Miner Scoring 7.1 5724-A60 3/30/01 3/31/04 IBM Red Brick Warehouse 6.1x 5724-C18 10/20/00 n/a IBM Informix ESQL/COBOL MF 7.24 5724-C68 6/30/96 n/a IBM Informix C-ISAM DataBlade Module 1.0x 5724-C57 3/23/00 n/a IBM Informix Server Administrator 1.2x 5724-C27 3/31/00 n/a IBM Informix Server Administrator 1.3x 5724-C27 11/27/00 n/a DB2 Warehouse Manager Connector 7.2 5724-A90 6/08/01 3/31/04 DB2 Warehouse Manager Connector 8.1 5765-F42 11/21/02 4/30/04 Tivoli Point-of-Sale Manager 2.0 5698-TRE 7/01/00 1/01/04 Lotus Domino X.400 Message Transfer Agent 2.1 1/01/01 n/a Domino Instant Teamroom 1.0 10/10/01 n/a IBM Message Center for DirectTalk 6.4 5697-F64 4/27/01 1/31/04 Enterprise Information Portal 7.1 5697-G29 8/15/00 4/14/04 Enterprise Information Portal Client Kit for Content Manager 7.1 5697-G31 8/15/00 4/14/04 IBM General Parallel File System (GPFS) for Linux on xSeries 1.3 5685-E78 10/25/02 12/31/03
The software support lifecycle policy will be phased in over time for the WebSphere Business Integration products. Our intent is to transition our WebSphere Business Integration application products to a minimum of three years of support, based on the agreement we can obtain with our application Business Partners for which we provide connectivity.
IBM may modify this policy at any time, and will communicate the modification and any exceptions via a product announcement letter, or in a general policy announcement.
Planned Availability Date: August 12, 2003
All European, Middle Eastern and African Countries.
The data in this letter is subject to the disclaimer in Letter ZS90-0112, which is available from the same IBM announcement letters database.
This announcement is provided for your information only. For additional information, please contact your IBM Representative or IBM Business Partner as appropriate.