IBM 7042-CR9 Rack-mount Hardware Management Console enables you to configure and manage system resources on IBM Power Systems servers

IBM Asia Pacific Hardware Announcement AG15-0140
October 5, 2015


Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Product numberProduct numberAP distributionAP distribution


Top rule
At a glance
Bottom rule

The 7042-CR9 Rack-mount Hardware Management Console (HMC) is a dedicated-function device used solely for the control and service functions of Power Systems™ servers. It is designed to deliver management support for IBM® POWER6®, or later, technology-based servers.

The new HMC has the following standard hardware attributes:

  • 2.4 GHz Intel Xeon™ Processor E5-2620 v3
  • 16 GB (1 x 16 GB) of 2.133 GHz DDR4 system memory
  • 500 GB SATA SFF HDD
  • SATA CD/RW - DVD-RAM
  • Four Ethernet ports
  • Six USB ports (two front, four rear)
  • One PCIe slot


Back to topBack to top

Top rule
Overview
Bottom rule

The IBM 7042, the underlying appliance hardware of the HMC, is updated to stay current with updates in hardware technology. The 7042-CR8 system is being replaced with the 7042-CR9.

RAID 1 HMCs continue to offer a high-availability feature. The new 7042-CR9, by default, includes two hard disk drives (HDD) with RAID 1 configured. If you prefer not to have RAID 1 enabled on the HMC, you can override it in the ordering system and remove the additional HDD from the order.

RAID 1 is also offered on the 7042-CR7, 7042-CR8, and 7042-CR9 as an MES upgrade option.

RAID 1 uses data mirroring. Two physical drives are combined into an array and the same data is written to both drives. This makes the drives a "mirror image" of each other. If one of the drives experiences a failure, it is taken offline and the HMC continues operating with the other drive.

The 7042-CR9 HMC does not offer an internal or external modem or support for these.

A new feature is memory that is expandable to 192 GB.



Back to topBack to top

Top rule
Key prerequisites
Bottom rule

The 7042-CR9 HMC requires a minimum HMC code level of 8.4.0.



Back to topBack to top

Top rule
Planned availability date
Bottom rule

November 20, 2015



Back to topBack to top

Top rule
Description
Bottom rule

The 7042-CR9 HMC is a dedicated rack-mounted workstation that allows clients to configure and manage system resources on Power Systems servers using POWER6, or later, processors. The HMC provides basic virtualization management through support for configuring logical partitions (LPARs) and dynamic resource allocation, including processor and memory settings for selected Power Systems servers. The HMC also supports advanced service functions, including guided Repair and Verify, concurrent firmware updates for managed systems, and around-the-clock error reporting with Electronic Service Agent™ for faster support.

The HMC management features help to improve server utilization, simplify systems management, and accelerate provisioning of server resources using the PowerVM® virtualization technology and capacity on demand (CoD) features for temporary and permanent resource activation. An HMC is required for temporary CoD. An HMC is also recommended for permanent CoD, but the ASMI interface can also be used.

Multiple partitions and servers can be supported by a single HMC, which can be physically attached to a server or logically attached over a LAN. A second HMC for redundancy is recommended for clients who have significant high-availability requirements.

The HMC user interface is designed to reduce the time and effort of resource management by providing task navigation with more consistent task placement and categorization, as well as the display of additional information in the main resource views.

The HMC provides a rich set of REST APIs that are used by advanced virtualization managers such as PowerVC to provide simplified advanced virtualization and cloud deployments for PowerVM based systems.

IBM recommends that clients upgrade the support level of the HMC to be consistent with the support provided on the servers to which it is attached. Customer replaceable unit (CRU) support is standard with the HMC. The client has the option to upgrade this support level to IBM On-Site support to be consistent with other Power Systems servers.



Back to topBack to top

Top rule
Product number
Bottom rule

The following are newly announced features on the specific models of the IBM Power Systems 7042 machine type:

                                                  Machine       Feature
Description                                       type  Model   number
Rack-mount Hardware Management Console            7042  CR9          
500 GB 7.2K RPM SFF SATA Disk Drive               7042  CR9     3740 
HMC CR9 Redundant Power® Supply, 550 W             7042  CR9     ECR9 

Indicator Assembled and Tested in China           7042  CR9     ECS0 

16 GB DDR4 Memory                                 7042  CR9     EM20 

The following are features already announced for the IBM Power Systems 7042 machine type:

                                                  Machine       Feature
Description                                       type  Model   number

One CSC Billing Unit                              7042  CR9     0010 
Ten CSC Billing Units                             7042  CR9     0011 
Hardware Management Console Licensed Machine Code 7042  CR9     0962 

Custom Service Specify, Rochester Minn, USA       7042  CR9     1140 
8GB Pluggable USB Memory Option                   7042  CR9     1208 
Widescreen LCD Monitor                            7042  CR9     3632 
IBM T120 Flat Panel Monitor                       7042  CR9     3643 
IBM T119 Flat Panel Monitor                       7042  CR9     3644 
IBM T117 Flat Panel Monitor                       7042  CR9     3645 
1.8 M (6-ft) Extender Cable for Displays (15-pin
D-shell to 15-pin D-shell)                        7042  CR9     4242 
Extender Cable - USB Keyboards, 1.8M              7042  CR9     4256 
One and only one rack indicator feature is required onall orders (#4650 to #4666).
Rack Indicator- Not Factory Integrated            7042  CR9     4650 
Rack Indicator, Rack #1                           7042  CR9     4651 
Rack Indicator, Rack #2                           7042  CR9     4652 
Rack Indicator, Rack #3                           7042  CR9     4653 
Rack Indicator, Rack #4                           7042  CR9     4654 
Rack Indicator, Rack #5                           7042  CR9     4655 
Rack Indicator, Rack #6                           7042  CR9     4656 
Rack Indicator, Rack #7                           7042  CR9     4657 
Rack Indicator, Rack #8                           7042  CR9     4658 
Rack Indicator, Rack #9                           7042  CR9     4659 
Rack Indicator, Rack #10                          7042  CR9     4660 
Rack Indicator, Rack #11                          7042  CR9     4661 
Rack Indicator, Rack #12                          7042  CR9     4662 
Rack Indicator, Rack #13                          7042  CR9     4663 
Rack Indicator, Rack #14                          7042  CR9     4664 
Rack Indicator, Rack #15                          7042  CR9     4665 
Rack Indicator, Rack #16                          7042  CR9     4666 
RFID Tags for Servers, Blades, BladeCenters,
Racks, and HMCs                                   7042  CR9     5524 
Full Width Keyboard -- USB, US English, #103P     7042  CR9     5951 
Full Width Keyboard -- USB, French, #189          7042  CR9     5952 
Full Width Keyboard -- USB, Italian, #142         7042  CR9     5953 
Full Width Keyboard -- USB, German/Austrian, #129 7042  CR9     5954 
Full Width Keyboard -- USB, UK English, #166P     7042  CR9     5955 
Full Width Keyboard -- USB, Spanish, #172         7042  CR9     5956 
Full Width Keyboard -- USB, Japanese, #194        7042  CR9     5957 
Full Width Keyboard -- USB, Brazilian
Portuguese, #275                                  7042  CR9     5958 
Full Width Keyboard -- USB, Hungarian, #208       7042  CR9     5959 
Full Width Keyboard -- USB, Korean, #413          7042  CR9     5960 
Full Width Keyboard -- USB, Chinese, #467         7042  CR9     5961 
Full Width Keyboard -- USB, French Canadian, #445 7042  CR9     5962 
Full Width Keyboard -- USB, Canadian French, #058 7042  CR9     5963 
Full Width Keyboard -- USB, Belgian/UK, #120      7042  CR9     5964 
Full Width Keyboard -- USB, Swedish/Finnish, #153 7042  CR9     5965 
Full Width Keyboard -- USB, Danish, #159          7042  CR9     5966 
Full Width Keyboard -- USB, Bulgarian, #442       7042  CR9     5967 
Full Width Keyboard -- USB, Swiss/French/German,
#150                                              7042  CR9     5968 
Full Width Keyboard -- USB, Norwegian,#155        7042  CR9     5969 
Full Width Keyboard -- USB, Dutch, #143           7042  CR9     5970 
Full Width Keyboard -- USB, Portuguese, #163      7042  CR9     5971 
Full Width Keyboard -- USB, Greek, #319           7042  CR9     5972 
Full Width Keyboard -- USB, Hebrew, #212          7042  CR9     5973 
Full Width Keyboard -- USB, Polish, #214          7042  CR9     5974 
Full Width Keyboard -- USB, Slovakian, #245       7042  CR9     5975 
Full Width Keyboard -- USB, Czech, #243           7042  CR9     5976 
Full Width Keyboard -- USB, Turkish, #179         7042  CR9     5977 
Full Width Keyboard -- USB, LA Spanish, #171      7042  CR9     5978 
Full Width Keyboard -- USB, Arabic, #253          7042  CR9     5979 
Full Width Keyboard -- USB, Thai, #191            7042  CR9     5980 
Full Width Keyboard -- USB, Russian, #443         7042  CR9     5981 
Full Width Keyboard -- USB, Slovenian, #234       7042  CR9     5982 
Full Width Keyboard -- USB, US English Euro,
#103P                                             7042  CR9     5983 
Power Cord 4.3m (14-ft), Drawer to Wall/IBM PDU
(250V/10A)                                        7042  CR9     6458 
Power Cord 4.3m (14-ft), Drawer To OEM PDU
(125V, 15A)                                       7042  CR9     6460 
Power Cord 4.3m (14-ft), Drawer to Wall/OEM PDU
(250V/15A) U. S.                                  7042  CR9     6469 
Power Cord 1.8m (6-ft), Drawer to Wall (125V/15A) 7042  CR9     6470 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU
(125V/15A)                                        7042  CR9     6471 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU
(250V/16A)                                        7042  CR9     6472 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU
(250V/10A)                                        7042  CR9     6473 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/13A)                                        7042  CR9     6474 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/16A)                                        7042  CR9     6475 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/10A)                                        7042  CR9     6476 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/16A)                                        7042  CR9     6477 
Power Cord 2.7 M(9-foot), To Wall/OEM PDU,
(250V, 16A)                                       7042  CR9     6478 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(125V/15A or 250V/10A )                           7042  CR9     6488 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/10A)                                        7042  CR9     6493 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/10A)                                        7042  CR9     6494 
Power Cord 2.7m (9-foot), To Wall/OEM PDU,
(250V, 10A)                                       7042  CR9     6495 
Power Cord 2.7M (9-foot), To Wall/OEM PDU,
(250V, 10A)                                       7042  CR9     6496 
Power Cable - Drawer to IBM PDU, 200-240V/10A     7042  CR9     6577 
Power Cord 2.7M (9-foot), To Wall/OEM PDU,
(125V, 15A)                                       7042  CR9     6651 
Power Cord 2.7M (9-foot), To Wall/OEM PDU,
(250V, 15A)                                       7042  CR9     6659 
Power Cord 4.3m (14-ft), Drawer to Wall/OEM PDU
(125V/15A)                                        7042  CR9     6660 
Power Cord 2.8m (9.2-ft), Drawer to Wall/IBM
PDU, (250V/10A)                                   7042  CR9     6665 
Power Cord 4.3M (14-foot), Drawer to OEM PDU,
(250V, 15A)                                       7042  CR9     6669 
Power Cord (6-foot), To Wall (125V, 15A), PT #59  7042  CR9     6670 
Power Cord 2.7M (9-foot), Drawer to IBM PDU,
250V/10A                                          7042  CR9     6671 
Power Cord 2M (6.5-foot), Drawer to IBM PDU,
250V/10A                                          7042  CR9     6672 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/10A)                                        7042  CR9     6680 
Power Cord 1.8m (6-foot), To Wall, (250V, 15A)    7042  CR9     6687 
Ethernet Cable, 6M, Hardware Management Console
to System Unit                                    7042  CR9     7801 
Ethernet Cable, 15m, Hardware Management Console
to System Unit                                    7042  CR9     7802 
Mouse - USB, with Keyboard Attachment Cable       7042  CR9     8841 
USB Mouse                                         7042  CR9     8845 
HMC/Server Order Linkage Indicator                7042  CR9     9069 
Order Routing Indicator- System Plant             7042  CR9     9169 
Language Group Specify - US English               7042  CR9     9300 
Month Indicator                                   7042  CR9     9461 
Day Indicator                                     7042  CR9     9462 
Hour Indicator                                    7042  CR9     9463 
Minute Indicator                                  7042  CR9     9464 
Qty Indicator                                     7042  CR9     9465 
Countable Member Indicator                        7042  CR9     9466 
Language Group Specify - Dutch                    7042  CR9     9700 
Language Group Specify - French                   7042  CR9     9703 
Language Group Specify - German                   7042  CR9     9704 
Language Group Specify - Polish                   7042  CR9     9705 
Language Group Specify - Norwegian                7042  CR9     9706 
Language Group Specify - Portuguese               7042  CR9     9707 
Language Group Specify - Spanish                  7042  CR9     9708 
Language Group Specify - Italian                  7042  CR9     9711 
Language Group Specify - Canadian French          7042  CR9     9712 
Language Group Specify - Japanese                 7042  CR9     9714 
Language Group Specify - Traditional Chinese
(Taiwan)                                          7042  CR9     9715 
Language Group Specify - Korean                   7042  CR9     9716 
Language Group Specify - Turkish                  7042  CR9     9718 
Language Group Specify - Hungarian                7042  CR9     9719 
Language Group Specify - Slovakian                7042  CR9     9720 
Language Group Specify - Russian                  7042  CR9     9721 
Language Group Specify - Simplified Chinese (PRC) 7042  CR9     9722 
Language Group Specify - Czech                    7042  CR9     9724 
Language Group Specify -- Romanian                7042  CR9     9725 
Language Group Specify - Croatian                 7042  CR9     9726 
Language Group Specify -- Slovenian               7042  CR9     9727 
Language Group Specify - Brazilian Portuguese     7042  CR9     9728 
Language Group Specify - Thai                     7042  CR9     9729 
ServicePac Not Selected                           7042  CR9     B0LG 
Service Renewal Requested                         7042  CR9     B0LH 
SP WAMO 3Y 24x7 SD                                7042  CR9     B0UW 
SP HDR/MR POWER® 3Y                                7042  CR9     B0VH 
SP HDR/MR POWER 5Y                                7042  CR9     B0VT 
RAID 1 Upgrade for HMC Disk                       7042  CR9     EB2S 
Custom Service Specify, Shenzhen, China           7042  CR9     ECSC 

NeuCloud Indicator/Specify                        7042  CR9     ECSJ 

Custom Service Specify, Mexico                    7042  CR9     ECSM 
Custom Service Specify, Poughkeepsie, USA         7042  CR9     ECSP 
Integrated Solution Packing                       7042  CR9     ECSS 
Full Width Keyboard -- USB, US English, #103P     7042  CR9     EK51 
Full Width Keyboard -- USB, French, #189          7042  CR9     EK52 
Full Width Keyboard -- USB, Italian, #142         7042  CR9     EK53 
Full Width Keyboard -- USB, German/Austrian, #129 7042  CR9     EK54 
Full Width Keyboard -- USB, UK English, #166P     7042  CR9     EK55 
Full Width Keyboard -- USB, Spanish, #172         7042  CR9     EK56 
Full Width Keyboard -- USB, Japanese, #194        7042  CR9     EK57 
Full Width Keyboard -- USB, Brazilian
Portuguese, #275                                  7042  CR9     EK58 
Full Width Keyboard -- USB, Hungarian, #208       7042  CR9     EK59 
Full Width Keyboard -- USB, Korean, #413          7042  CR9     EK60 
Full Width Keyboard -- USB, Chinese, #467         7042  CR9     EK61 
Full Width Keyboard -- USB, French Canadian, #445 7042  CR9     EK62 
Full Width Keyboard -- USB, Belgian/UK, #120      7042  CR9     EK64 
Full Width Keyboard -- USB, Swedish/Finnish, #153 7042  CR9     EK65 
Full Width Keyboard -- USB, Danish, #159          7042  CR9     EK66 
Full Width Keyboard -- USB, Bulgarian, #442       7042  CR9     EK67 
Full Width Keyboard -- USB, Swiss/French/German,
#150                                              7042  CR9     EK68 
Full Width Keyboard -- USB, Norwegian,#155        7042  CR9     EK69 
Full Width Keyboard -- USB, Dutch, #143           7042  CR9     EK70 
Full Width Keyboard -- USB, Portuguese, #163      7042  CR9     EK71 
Full Width Keyboard -- USB, Greek, #319           7042  CR9     EK72 
Full Width Keyboard -- USB, Hebrew, #212          7042  CR9     EK73 
Full Width Keyboard -- USB, Polish, #214          7042  CR9     EK74 
Full Width Keyboard -- USB, Slovakian, #245       7042  CR9     EK75 
Full Width Keyboard -- USB, Czech, #243           7042  CR9     EK76 
Full Width Keyboard -- USB, Turkish, #179         7042  CR9     EK77 
Full Width Keyboard -- USB, LA Spanish, #171      7042  CR9     EK78 
Full Width Keyboard -- USB, Arabic, #253          7042  CR9     EK79 
Full Width Keyboard -- USB, Thai, #191            7042  CR9     EK80 
Full Width Keyboard -- USB, Russian, #443         7042  CR9     EK81 
Full Width Keyboard -- USB, Slovenian, #234       7042  CR9     EK82 
Full Width Keyboard -- USB, US English Euro,
#103P                                             7042  CR9     EK83 
RFID Tags for Servers, Compute Nodes, Chassis,
Racks, and HMCs                                   7042  CR9     ERF1 
S&H - No Charge                                   7042  CR9     ESC0 
S&H                                               7042  CR9     ESC3 



Back to topBack to top

Top rule
Publications
Bottom rule

No publications are shipped with the announced products.

IBM Power Systems hardware documentation provides you with the following topical information:

  • System overview
  • Planning for the system
  • Installing and configuring the system
  • Working with consoles, terminals, and interfaces
  • Managing system resources
  • Working with operating systems and software applications
  • Troubleshooting the system (Service and support)

You can access the product documentation at

http://www.ibm.com/support/knowledgecenter/

Product documentation is also available on DVD (SK5T-7087).

The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is at

http://publib14.boulder.ibm.com/infocenter/systems

The IBM Publications Center Portal is located at

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.



Back to topBack to top

Top rule
Services
Bottom rule

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/ites.wss/zz/en?pageType=tp_search_new


Back to topBack to top

Top rule
Technical information
Bottom rule

EMC conformance

  • Taiwan BSMI CNS13438 (Taiwan EMC Standard)
  • ACA C-Tick (Australia and New Zealand)

Specified operating environment

Physical specifications
  • Width: 429 mm (16.9 in.)
  • Depth: 734 mm (28.9 in.)
  • Height: 43 mm (1.7 in.)
  • Weight: 15.9 kg (35 lb)

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment
  • Temperature:
    • System on: 5° to 40°C (41° to 104°F)
    • System off: 5° to 45°C (41° to 113°F)
  • Relative humidity:
    • System on: 8% to 85%
    • System off: 8% to 85%
  • Acoustical noise emission:
    • Idle: 6.1 bels
    • Operating: 6.1 bels
  • Maximum altitude: 3050 m (10,000 ft)


Power requirements

  • Operating voltage: Sine-wave input (50 or 60 Hz) required; input voltage and frequency ranges automatically selected
    • Low range: 100 to 127 V ac
    • High range: 200 to 240 V ac
  • Power source loading:
    • Minimum: 0.14 kVA
    • Maximum: 0.724 kVA
  • Thermal output:
    • Minimum: 460.62 Btu/hr (135 watts)
    • Maximum: 3490 Btu/hr (1023 watts)


Equipment approvals and safety

  • FCC - Verified to comply with Part 15 of the FCC Rules, Class A
  • Canada ICES-003, issue 4, Class A
  • UL/IEC 60950-1
  • CSA C22.2 No. 60950-1
  • NOM-019
  • Argentina IEC60950-1


Homologation

  • Each HMC must have access to a display, a keyboard, and a mouse.
  • If you need redundant HMC function, the servers can be attached to two separate HMCs to address availability requirements. Environments may include 7042-CR8, 7042-C08, or 7042-CR9 HMCs. All HMCs must have the same level of HMC Licensed Machine Code.
  • Management of multiple servers from an HMC may require the use of an Ethernet hub. An Ethernet hub will provide a physical connection from the HMC to each server rather than a logical Ethernet connection over a LAN.
  • Each console must be configured with feature number 0962.


Limitations

  • The HMC is a dedicated-function device used only for the control and service functions of the Power servers. It is not available for use as a general purpose computing resource.
  • The CR9 HMC requires a minimum HMC code level of 8.4.0. This code level restricts the CR9 to management of POWER6, or later, servers.

The HMC user interface is available in the following languages:

  • Brazilian Portuguese
  • Catalan
  • Czech
  • Dutch
  • English
  • French
  • French/Canadian
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Simplified Chinese
  • Slovakian
  • Spanish
  • Traditional Chinese

However, integrated Repair and Verify for CRUs is available at this time in English only. Clients who want access to the translated services guides will be directed to an external website from their HMC.

If additional assistance is required with interpreting English Repair and Verify:

  • Contact the IBM Hardware Support Center (using the method you would normally use to obtain support for your hardware), and ask for Hardware Support. Be sure to have your HMC machine type and serial number available. Indicate that you have problems with translated Repair and Verify.
  • An IBM Service Support Representative (SSR) may be dispatched to your site to assist with your Repair and Verify activity.
  • The HMC and attached servers may not be accessible to you while the SSR is working.

Homologation

Each HMC must have access to a display, a keyboard, and a mouse.

If you need redundant HMC function, the servers can be attached to two separate HMCs to address availability requirements. Environments may include 7042-CR8, 7042-C08, or 7042-CR9 HMCs. All HMCs must have the same level of HMC Licensed Machine Code.

Management of multiple servers from an HMC may require the use of an Ethernet hub. An Ethernet hub will provide a physical connection from the HMC to each server rather than a logical Ethernet connection over a LAN.

Each console must be configured with feature number 0962.

Software requirements

The following web browsers have been tested for connection support with the HMC Licensed Machine Code 8.4.0:

  • Microsoft™ Internet Explorer 11.0
  • Firefox versions ESR 31 and 38 are supported
  • Chrome 43 and Java™ 8 Runtime Environment
  • Safari

Planning information

Cable orders

One Ethernet cable is required to attach the HMC to the system CPC. This cable can be customer-supplied or purchased from IBM.

Security, auditability, and control

This product uses the security and auditability features of the server operating system.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



Back to topBack to top

Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


Back to topBack to top

Top rule
Terms and conditions
Bottom rule

Volume orders

Contact your IBM representative.

Products - terms and conditions

Warranty period

One year

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • AC power cord
  • Battery
  • Covers, front and side
  • Cooling fan
  • Disk drive
  • Display
  • DVD drive cable
  • DVD drive
  • External cables
  • Heat/Fan sink
  • Keyboard
  • Memory DIMM
  • Mouse
  • PCI adapters
  • SAS riser and signal cable
  • System bezel
  • System labels
  • Tape, diagnostics, and firmware media
  • USB cable
CRU and On-site Service

At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service level is:

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response. Calls must be received by 5:00 PM local time in order to qualify for next-business-day response.

Warranty services

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options
CRU and On-site Service

At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 9 hours per day, Monday through Friday, excluding public or national holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
  • 24 hours per day, 7 days a week, 6 hour average, same day response.

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, see the warranty information.


Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service levels are:

  • 9 hours per day, Monday through Friday, excluding public or national holidays, next-business-day response. Calls must be received by 15:00 local time in order to qualify for next-business-day response.
  • 9 hours per day, Monday through Friday, excluding public or national holidays, same-business-day response. Calls must be received by 12:00 local time in order to qualify for same-business-day response.
  • 24 hours per day, 7 days a week, 6-hour average, same-day response.
Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRUs: Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

For machines with On-site Same-day Response Service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.

Tier 2 (optional) CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

The following parts and features have been designated as Tier 1 CRUs:

  • AC power cord
  • Battery
  • Covers, front and side
  • Cooling fan
  • Disk drive
  • Display
  • DVD drive cable
  • DVD drive
  • External cables
  • Heat/Fan sink
  • Keyboard
  • Memory DIMM
  • Mouse
  • PCI adapters
  • SAS riser and signal cable
  • System bezel
  • System labels
  • Tape, diagnostics, and firmware media
  • USB cable

Feature codes or models for which there is a maintenance charge:

7042-CR9


Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

http://www.ibm.com/servers/support/machine_warranties/machine_code.html

Machine using HMC Type Model 7042-CR9

Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through customer number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 5% for the products in this announcement.



Back to topBack to top

Top rule
Prices
Bottom rule

For all local charges, contact your IBM representative.

Annual minimum maintenance charges

Not applicable

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.



Back to topBack to top

Top rule
AP distribution
Bottom rule
Country/Region Announced
AP IOT
ASEAN * Yes
India/South Asia ** Yes
Australia Yes
Hong Kong Yes
Macao Yes
New Zealand Yes
People's Republic of China Yes
South Korea Yes
Taiwan Yes
Japan IOT
Japan Yes

* Brunei Darussalam, Cambodia, Indonesia, Lao People's Democratic Republic, Malaysia, Philippines, Singapore, Thailand, Timor-Leste, and Vietnam

** Bangladesh, Bhutan, India, Maldives, Nepal, and Sri Lanka

Trademarks

Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, POWER6, PowerVM, Power, POWER and Global Technology Services are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel Xeon is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

Share this page

Digg Linked In

Contact IBM

Considering a purchase?