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IBM Storwize V3700 delivers innovative and easy-to-use storage to meet needs of small and medium organizations

IBM Japan Hardware Announcement JG12-0187
November 6, 2012


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Pricing Pricing
Statement of general direction Statement of general direction AP distribution AP distribution
Product number Product number

(Corrected on November 21, 2012)

Part number 68Y7501 has been updated in the Product number and Pricing sections.

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At a glance
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IBM® Storwize® V3700 delivers powerful and easy to use storage in a compact 2U rack mount design:



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Overview
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Storwize V3700 is the newest addition to the Storwize family of disk systems. Leveraging proven IBM Storwize V7000 and IBM SAN Volume Controller functions and management tools, Storwize V3700 delivers innovation, new levels of storage efficiency, and ease of use in entry disk system designed to meet the budgets of small and medium organizations.

Storwize V3700 features dual node canisters, with 4 GB or 8 GB cache per canister, in a compact, 2U 19-inch rack mount enclosure. 1Gb iSCSI host attachment support is standard, with an option for 8Gb FC or 10Gb iSCSI/FCoE host attachment. A Storwize V3700 system scales up to 120 drives with the attachment of up to four Storwize V3700 expansion enclosures.

Storwize V3700 is available in the following models:

The LFF enclosure models support up to twelve 3.5-inch (large form factor) high-capacity, low-cost nearline disk drives, providing up to 36 TB physical capacity within a single enclosure.

The SFF enclosure models support up to twenty-four 2.5-inch (small form factor) drives. High-performance disk drives, high-capacity nearline disk drives, and solid state drives are supported, providing the flexibility to address performance and capacity needs within a single enclosure.

All models support dual-port, hot-swappable 6Gb SAS drives, and drives of the same form factor can be intermixed within an enclosure. You can also intermix LFF and SFF expansion enclosures behind either a LFF or SFF control enclosure.

Storwize V3700 functions, management, and interoperability include:



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Key prerequisites
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Storwize V3700 is supported for attachment to selected:

Refer to the IBM System Storage® Interoperation Center (SSIC) for additional details

http://www.ibm.com/systems/support/storage/ssic


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Planned availability date
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November 23, 2012 except as noted below.

February 22, 2013:

Refer to the Limitations section for additional information regarding Argentina.



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Description
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Today's smarter planet is built with systems that are increasingly instrumented, interconnected, and intelligent, bringing challenges to businesses that want to stay responsive to dynamic environments. Data generated in huge volumes is becoming increasingly valuable, but storing this data can be costly and difficult to manage. IT organizations have limited resources and cannot afford to make investment mistakes. The smaller the company, the greater the impact of a mistake, potentially jeopardizing operational viability and endangering business sustainability.

IBM Storwize V3700 is the newest addition to the Storwize family of disk systems. Leveraging proven IBM Storwize V7000 and IBM SAN Volume Controller functions and management tools, Storwize V3700 delivers innovation and new levels of storage efficiency with ease of use in an entry disk system to enable organizations to overcome their storage challenges.

Storwize V3700 control enclosures are available in two models:

Storwize V3700 expansion enclosures are available in two models:

iSCSI, FC, and FCoE connectivity with intermix flexibility

With 1Gb iSCSI host interface support, along with optional 8Gb FC or 10Gb iSCSI/FCoE support, Storwize V3700 is designed to accommodate the most common storage network. This broad networking support enables deployment of Storwize V3700 in the existing storage network infrastructure with confidence that the system will support additional network technologies should needs change in future.

1Gb iSCSI host interface ports are standard on all Storwize V3700 control enclosure models. 1Gb iSCSI ports, 8Gb FC ports, or 10Gb iSCSI/FCoE ports may also be added as an option. The following configurations are available:

Standard       Optional
---------      ---------------------------------------
1Gb iSCSI      1Gb iSCSI   8Gb FC      10Gb iSCSI/FCoE
---------      ---------   ---------   ---------------
4 ports        --          --          --
4 ports        8 ports     --          --
4 ports        --          8 ports     --
4 ports        --          --          4 ports

Drive options and intermix flexibility to meet a complete range of needs

Storwize V3700 is designed to support the complete range of data storage requirements, from highly utilized applications to high-capacity, low usage applications. The following 6Gb SAS drives are supported:

All drives are dual-port and hot-swappable. Drives of the same form factor can be intermixed within the appropriate enclosure. Up to four Storwize V3700 expansion enclosures are supported by a single Storwize V3700 control enclosure. Additional drives and expansion enclosure are designed to be dynamically added with virtually no downtime, helping to quickly and seamlessly respond to ever-growing capacity demands.

With high-capacity, low-cost nearline drives, a single Storwize V3700 LFF control enclosure provides up to 36 TB of physical capacity. With the addition of four Storwize V3700 LFF expansion enclosures, a single system provides up to 180 TB of physical capacity.

A Storwize V3700 SFF control enclosure, with the ability to intermix solid state drives, high-performance disk drives, and high-capacity nearline disk drives, provides the flexibility to address both performance and capacity needs within a single enclosure.

You can also intermix both LFF and SFF expansion enclosures behind either a LFF or SFF control enclosure. This delivers the added flexibility to mix both 3.5-inch and 2.5-inch drives within a single system.

Designed for high availability with data protection

Storwize V3700 is designed to offer high system and data availability with:

Data protection features include:

Rich set of functional capabilities standard with every system

As a member of the Storwize family, Storwize V3700 leverages proven Storwize V7000 and SAN Volume Controller functions and management tools. The following functions are included with every Storwize V3700:

Virtualization of internal storage to enable rapid, flexible provisioning and simple configuration changes.

Thin provisioning optimizes efficiency by allocating disk storage space in a flexible manner among multiple users, based on the minimum space required by each user at any given time. With thin provisioning, applications consume only the space they are actually using, not the total space that has been allocated to them.

Data migration is designed to easily and nondisruptively move volumes from another storage system onto the Storwize V3700 system using FC connectivity.

FlashCopy allows you to create copies of data for backup, parallel processing, testing, and development, and have the copies available almost immediately. Storwize V3700 supports up to 64 targets per system with the following FlashCopy functions:

Innovative and easy-to-use management capabilities

Each Storwize V3700 system includes a simple and easy-to-use GUI designed to allow storage to be quickly deployed and efficiently managed. The GUI runs on the Storwize V3700 system, so there is no need for a separate console. All you need to do is point your web browser to the system. It is based on the Storwize V7000 management GUI and has a similar look and feel.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Statement of general direction
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IBM plans to enhance Storwize V3700 with 6Gb SAS host attachment support and the following optional features:

For systems shipped prior to the availability of these items:

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.



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Product number
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                                  Machine            Feature  SEO/part
Description                       type     Model     number   number

V3700 LFF Dual Control            2072     12C       ACAN     2072L2C
(Dual node canisters, four
 1Gb iSCSI ports, 8 GB cache,
 12 drive slots)
 
V3700 LFF Expansion               2072     12E       ACAS     2072LEU
(Dual expansion canisters,
 12 drive slots)
 
V3700 SFF Dual Control            2072     24C       ACBN     2072S2C
(Dual node canisters, four
 1Gb iSCSI ports, 8 GB cache,
 24 drive slots)
 
V3700 SFF Expansion               2072     24E       ACBS     2072SEU
(Dual expansion canisters,
 24 drive slots)
 
                                                              Option
                                  Machine            Feature  SEO/part
Description                       type     Model     number   number

Host Interface Cards:
8Gb FC 4 Port Card                2072     12C,24C   ACHK     00Y24911
1Gb iSCSI 4 Port Card             2072     12C,24C   ACHL     00L4584
10Gb iSCSI-FCoE 2 Pt Card         2072     12C,24C   ACHM     00Y2493
 
Hardware Options:
8GB Cache Upgrade                 2072     12C,24C   ACHB     00Y2479
8Gb FC SFP SW Transceivers        2072     12C,24C   ACHS     00Y25231
Rack Shipment Bracket             2072     12C,12E   3690     90Y87802
                                           24C,24E
3.5-Inch (LFF) Drives:
2TB 7.2K 3.5" NL HDD              2072     12C,12E   ACKA     00Y24711
3TB 7.2K 3.5" NL HDD              2072     12C,12E   ACKB     00Y24731
 
2.5-Inch (SFF) Drives:
146GB 15K 2.5" HDD                2072     24C,24E   ACLA     00Y24971
300GB 15K 2.5" HDD                2072     24C,24E   ACLB     00Y24991
300GB 10K 2.5" HDD                2072     24C,24E   ACLJ     00Y25011
600GB 10K 2.5" HDD                2072     24C,24E   ACLK     00Y25031
900GB 10K 2.5" HDD                2072     24C,24E   ACLL     00Y25051
500GB 7.2K 2.5" NL HDD            2072     24C,24E   ACLS     00Y25091
1TB 7.2K 2.5" NL HDD              2072     24C,24E   ACLT     00Y25111
200GB 2.5" SAS SSD                2072     24C,24E   ACMA     00Y2518
400GB 2.5" SAS SSD                2072     24C,24E   ACMB     00Y2520
 
Host Interface Cables:
1m Fiber Cable (LC-LC)            2072     12C,24C   5601     39M56962
5m Fiber Cable (LC-LC)            2072     12C,24C   5605     39M56972
25m Fiber Cable (LC-LC)           2072     12C,24C   5625     39M56982
10m OM3 Fiber Cable (LC)          2072     12C,24C   5810     68Y75013
 
Expansion Enclosure Attachment Cables:
0.6m SAS Cable (mSAS HD)          2072     12E,24E   ACTA     00Y2465
1.5m SAS Cable (mSAS HD)          2072     12E,24E   ACTB     00Y2467
3m SAS Cable (mSAS HD)            2072     12E,24E   ACTC     00Y2469
 
Line Cords:
Line Cord (China)                 2072     12C,12E   6210     39Y79282
                                           24C,24E
Line Cord (Australia/NZ)          2072     12C,12E   6211     39Y79242
                                           24C,24E
Line Cord (Europe)                2072     12C,12E   6212     39Y79172
                                           24C,24E
Line Cord (Denmark)               2072     12C,12E   6213     39Y79182
                                           24C,24E
Line Cord (S Africa)              2072     12C,12E   6214     39Y79222
                                           24C,24E
Line Cord (UK)                    2072     12C,12E   6215     39Y79232
                                           24C,24E
Line Cord (Swiss)                 2072     12C,12E   6216     39Y79192
                                           24C,24E
Line Cord (Italy)                 2072     12C,12E   6217     39Y79212
                                           24C,24E
Line Cord (Israel)                2072     12C,12E   6218     39Y79202
                                           24C,24E
Line Cord (S Korea)               2072     12C,12E   6219     39Y79252
                                           24C,24E
Line Cord (Argentina)             2072     12C,12E   6222     39Y79302
                                           24C,24E
Line Cord (India)                 2072     12C,12E   6269     39Y79272
                                           24C,24E
Line Cord (US)                    2072     12C,12E   6313     69Y29092
                                           24C,24E
Line Cord (Japan)                 2072     12C,12E   6314     23R69822
                                           24C,24E
Line Cord (Taiwan)                2072     12C,12E   6386     23R71582
                                           24C,24E
Line Cord (Brazil)                2072     12C,12E   6532     69Y19882
                                           24C,24E
 
Miscellaneous:
Overpack Kit                      2072     12C,12E   2030     --
                                           24C,24E
US DoD UID Label                  2072     12C,12E   2320     --
                                           24C,24E
TAA Compliant Order               2072     12C,12E   8067     --
                                           24C,24E
 
1
The SEO / part number was previously announced on another machine type for availability in selected countries only. With this announcement, the SEO / part number is now available worldwide.
2
The SEO / part number was previously announced on another machine type and is shown here only for completeness of the product structure. Additionally, selected line cords may only be available in countries of their designated use.
3
The SEO / part number was previously announced on another machine type and is shown here only for completeness of the product structure. It is available only in Latin America, EMEA, and Asia-Pacific countries. All other countries can only order this item using its feature number.


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Additional information
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Storwize V3700 control enclosure base configurations and options

Base system models consist of the following items:

All models include the following functions at no additional charge:

The following items are optionally are available for Storwize V3700 control enclosure models. Refer to the Product number section for feature numbers and part numbers:

Storwize V3700 expansion enclosure base configurations and options

Base system models consist of the following items:

The following items are optionally are available for Storwize V3700 expansion enclosure models. Refer to the Product number section for feature numbers and part numbers:



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Publications
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The following Storwize V3700 publications are available:

The most up-to-date product documentation, including the Storwize V3700 information center, is available and downloadable at

http://www.ibm.com/support

IBM publications center portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

When available, translated product documentation is downloadable from the following IBM support site

http://www.ibm.com/support


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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Physical specifications

To assure installability and serviceability in non-IBM industry-standard racks, review Storwize V3700 publications for any product-specific installation requirements.

Operating environment

Air temperature:

Relative humidity:

Electrical power:

Heat dissipation (BTU per hour):

Acoustical noise emission:

Hardware requirements

Storwize V3700 requires licensed machine code level 6.4.1, or later.

Refer to Storwize V3700 product documentation and the IBM Systems Support site for additional information on licensed machine code levels and other requirements

http://www.ibm.com/support
Compatibility

Refer to the IBM System Storage Interoperation Center (SSIC) for a comprehensive list of supported environments, devices, and configurations

http://www.ibm.com/systems/support/storage/config/ssic
Limitations

Storwize V3700 systems shipped prior to the published planned availability date for Argentina are not compliant with Argentina certification and product labeling requirements.

If you did not acquire your system from IBM as a direct shipment to Argentina, you are responsible for validating the system has the appropriate certification and product labeling for use in Argentina. Contact your IBM sales representative or business partner for assistance with this validation.

Planning information

Customer responsibilities

Physical configuration and installation planning, along with machine installation and configuration, are customer responsibilities.

You are responsible for downloading or obtaining from IBM , and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

As a convenience, a limited selection of cables can be ordered with the Storwize V3700 machine. Refer to the Product number section for features and part numbers.

Cables, along with installation services, are also available from IBM Network Integration and Deployment Services, an IBM Global Services offering.

Host interface cables: Host interface cables are required to connect Storwize V3700 host ports to server or fabric ports.

1Gb iSCSI: Storwize V3700 requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). This cable is not available for ordering with the machine and must be supplied by the customer.

Fibre Channel: Storwize V3700 requires a 50.0/125 micrometer fiber optic cable terminated with an LC Duplex connector. The following fiber optic cables can be ordered with Storwize V3700 control enclosure models:

10Gb iSCSI / FCoE: Storwize V3700 requires a 10GBASE-SR cable terminated with an SFP+ connector. The following cable can be ordered with Storwize V3700 control enclosure models:

Expansion enclosure attachment cables: Expansion enclosure attachment cables are required to connect a Storwize V3700 expansion enclosure to the Storwize V3700 control enclosure and to another Storwize V3700 expansion enclosure. This requires a mini-SAS HD 4x cable terminated with an SFF-8644 connector.

The following SAS cables can be ordered with Storwize V3700 expansion enclosure models:

Management cables: Storwize V3700 management requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). One cable is required per controller (node canister). This cable is not available for ordering with the machine and must be supplied by the customer.

Direct customer support

For technical support or assistance, contact your IBM representative for additional information or visit

http://www.ibm.com/support

Security, auditability, and control

This product uses the security and auditability features of host hardware.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Terms and conditions
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Volume orders: Contact your IBM representative.

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

Warranty period

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed.

The following have been designated as consumables or supply items and are, therefore, not covered by this warranty:

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts or features have been designated as Tier 1 CRUs:

On-site Service

At IBM's discretion you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, 9 hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

9 hours per day, Monday through Friday, excluding holidays and December 30, 2012, through January 3, 2013, next business day response. Calls must be received by 6 p.m. local time in order to qualify for next business day response.

International Warranty Service

International Warranty Service (IWS) is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

http://www-304.ibm.com/systems/support/supportsite.wss/warrantyform?brandind=5000008

For more information on IWS, refer to Services Announcement AA01-3100, dated September 28, 2001 .

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac , ServiceSuite , ServiceElect, and ServiceElite

ServicePac® , ServiceSuite® , ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Warranty service upgrades

IBM hourly service rate classification

Two

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed machine code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement at

http://www.ibm.com/servers/eserver/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System Storage technical support website

http://www.ibm.com/support

You may also obtain updated code by contacting your IBM representative.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

None



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Pricing
Bottom rule

For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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AP distribution
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Country/region               Announce     
 
AP IOT
 ASEAN*                      Yes
 India/South Asia**          Yes
 Australia                   Yes
 People's Republic of China  Yes
 Hong Kong S.A.R of the PRC  Yes
 Macao S.A.R of the PRC      Yes
 Taiwan                      Yes
 Korea                       Yes
 New Zealand                 Yes
Japan IOT
 Japan                       Yes
 
 *  Brunei Darussalam, Indonesia, Cambodia, Lao People's Democratic
    Republic, Malaysia, Philippines, Singapore, Thailand, and Vietnam
 ** Bangladesh, Bhutan, India, Sri Lanka, Maldives, Nepal, and
    Afghanistan
Trademarks

Power Systems, IBM Flex System and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Storwize, FlashCopy, System x, BladeCenter, Power, System Storage, Easy Tier, ServicePac and ServiceSuite are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel and Itanium are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/jp/ja/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/jp/